Permanent Social Welfare Jobs

Prospectus are delighted to be working with War on Want as they search for a passionate Senior Income and Engagement Officer to join their team.

War on Want campaigns in the UK to challenge human rights abusing corporations and governments, and hold those responsible for inequality and poverty to account. They publish in-depth research exposing injustice and human rights abuse globally. They work in partnership with grassroots groups, trade unions and workers’ organisations in the Global South. This is an exciting opportunity for someone who is passionate about political activism, ready for a brilliant next step in fundraising.

Working closely with the Director of Income & Engagement, your strategies and campaigns will deepen the relationship between War on Want and its individual supporters to both increase participation in their campaigns and grow unrestricted income.

The campaigns you run will acquire, retain, and develop individual supporters using a range of channels both on and offline. The ultimate aim of these activities is to increase the number of active War on Want members who support their work through regular direct debit donations. In addition, you will lead War on Want’s legacy programme and manage the Income & Engagement Assistant to ensure the delivery of first-class supporter care processes and an unbeatable supporter experience.

As individual giving lead, you will join the team at a very exciting time. They have recently launched a new supporter mobilisation strategy to bring transformative growth to our supporter base. This role would be well suited to someone who has worked across a range of channels: tele-marketing, direct mail and digital. You will have a passion for political change and activism!

The starting salary is £46,636 and the role is hybrid working, with one day a month at War on Want’s head office. More in-person days are required on an ad-hoc basis.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome candidates from a diverse range of backgrounds. Please let us know if we can help you with the application process in any way. We are more than happy to make any reasonable adjustments to enable all interested candidates to apply. If you have any disability and would like assistance with completing an application, then please contact Flora Cunningham at Prospectus.

If you are interested in applying to this position, please submit your CV in the first instance. Should your experience be suitable, we will send you the full job description and will arrange for a call and/or meeting to brief you on the role. You’ll then have all the information you need to formally apply. We are looking forward to connecting with you soon.

About Citizens Advice Elmbridge West

We are based in the town centre of Walton on Thames, with easy access to Walton railway station. We are members of the National Association of Citizens Advice and hold the AQS Quality Mark for Generalist Advice and are approved by the Financial Conduct Authority for Debt Casework.

We value diversity and aim to develop a team of trustees, staff and volunteers who reflect the community we serve. We are committed to putting the community at the heart of everything and we do so we can help anyone in the area to find a way forward.

The role

An exciting opportunity has arisen for someone with great interpersonal skills and an advice background, to manage our advice services.

The successful candidate will be responsible for the day-to-day delivery of advice services including oversight of training, supervising the quality of advice given and managing the performance of staff and volunteers. This busy and varied role will rely on your ability to bring out the best in the team as well as to ensure the highest quality of advice across our many and varied projects.,

You will be part of the Senior Management Team, inputting into the running of the office. You will ensure new initiatives are implemented smoothly and that volunteers, staff and supervisors are appropriately supported and developed.

What we give our staff

• Fantastic opportunities to develop a career in the voluntary sector
• Excellent training opportunities
• An organisation that is committed to its employees, valuing their knowledge, creativity, and flexibility.
• A pension scheme with an employer contribution of 6%

An exciting opportunity has arisen for someone with good interpersonal skills and experience in advice and supervision, to join our service as an Advice Session Supervisor.

You will be working alongside our Service Manager Team to ensure the continued delivery of a high quality advice service to the residents of Wakefield District.

Your main function will be to ensure the smooth the day-to-day running of our general advice service.  You will be available to offer real time consultancy and support in person, online and via telephone to our general advice team who work at outreach and our volunteers and general advisers in our main central office.

You will need experience and the ability to supervise, motivate and offer support. This busy and varied role will rely on your ability to bring out the best in our team to ensure we provide the best service to our clients.

If you like working in a dynamic, supportive and friendly environment, we would like to hear from you!

Annual Leave: 28 days + all Bank Holidays

Closing Date: 5.00 pm Friday 1st November 2024

Interviews: 13th – 15th November 2024 

Ref: ACA-247

Are you a highly organised, proactive and compassionate individual with a proven record of working with services and clients within the criminal justice sector, accommodation and advice/support services? Are you looking for an exciting new career opportunity.

If so, join St Giles as an Accommodation Adviser where you will provide tailored accommodation support to men in custody and under probation supervision in the community, with the aim of supporting them to overcome barriers to obtaining secure and stable accommodation so that they can successfully reintegrate into society.

About St Giles

An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others. 

About this key role

As our Accommodation Adviser, you will complete an Initial Needs Assessment (INA) with each service user using a strength-based approached within agreed contractual timeframes, before assessing need and risk, alert to changes that could indicate change in risk or serious harm, including personal safety and safeguarding.

You will contribute to the design and delivery of an effective and solution-focused accommodation plan and advise and support service users to achieve successful outcomes utilising your specialist housing knowledge and a comprehensive understanding of accommodation and local service provision. You will also be expected to maintain and build new relationships with social and private housing providers and within the criminal justice sector, voluntary and statutory agencies. Monitoring progress and recording on digital systems is also a key duty.

What we are looking for:

• Relevant housing qualification or extensive experience
• Strong experience of working as a key part of a high-performing team
• Experience of using digital technology and of providing evidence for external audit purposes
• Knowledge of the main issues affecting homelessness and rehabilitation of offenders
• A sound understanding of how staff with lived experience can provide additional value
• Outstanding interpersonal, relationship-building and communication skills, both verbal and written
• A collaborative, flexible and professional approach to your work

Please note this role requires an Enhanced Adult DBS checks.

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, season ticket loan and much more.

We are an equity and inclusion confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi- heritage ) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

To apply please request an application form from our HR Team, via the apply button, stating the job title and ref number.

Closing date: 11 p.m. on 29 September 2024

Interview date: 07 October 2024 at Leeds Media Centre

Trevi is the leading women’s organisation in the Southwest of England.  In just 30 years, service provision has grown from one centre supporting approximately 28 women and children, to four centres and two outreach projects supporting more than one thousand women and children every year.

Our vision is for a society where all women in recovery can access good quality, psychologically informed, gender-based interventions without apology.  Our mission is to provide safe and nurturing spaces for women and their families to heal, grow and thrive.

As a leading voice in the fight to end male violence against women and girls, Trevi has made great strides in our campaigns and advocacy efforts. We are committed to being at the forefront of this critical work, influencing change and creating safer communities for all.

This is an exciting and pivotal moment in our organisation's history, and we are thrilled to be embarking on the search for a leader who will guide us into our next phase of impact.

The Role

We believe that with the right leadership, Trevi can build on these successes and continue to make a profound difference in the lives of women and their families. We are seeking a CEO who shares our passion, vision, and commitment to our mission — someone who will inspire our teams, engage our partners, and lead Trevi to even greater success.

Trevi is seeking an inspirational and visionary Chief Executive to lead one of the most prominent women’s charities in the Southwest of England. This pivotal role involves working closely with the Board of Trustees to shape and steer the charity’s direction and leadership. The Chief Executive will be responsible for driving the organisation’s growth, ensuring exceptional service delivery, and upholding Trevi's core values and strategic goals. Additionally, the CEO will serve as the public face of Trevi, acting as a passionate ambassador for the charity while offering strong support and guidance to the senior management team.

Requirements:

• Executive level management experience in a charity or public sector body
• Experience of developing, implementing, evaluating and monitoring strategic, operational and business plans
• Proven expertise in strategic financial management, with a deep understanding of budgeting and financial forecasting
• Strong commercial acumen and experience of managing diverse portfolios with alternative income streams
• Exceptional track record of securing statutory grant funding and commissioning contracts
• A track record of forging successful partnerships and engaging with a wide range of internal and external stakeholders
• Experience of leading and operating effectively in an environment often characterised by complexity
• Extensive people management, leadership and team building skills
• Significant experience of change management
  
  

Please note, Trevi is a women’s charity supporting women affected by trauma and abuse. Therefore, this position is open to women only, as permitted under Schedule 9, Part 1 of the Equality Act 2010.

Director – Liverpool – Circa £42,000 + Benefits

Feeding Liverpool is the city of Liverpool’s Food Alliance; connecting and equipping people and organisations to work towards good food for all. Much has been achieved already, but there is still a long way to go. Liverpool has high levels of food insecurity, stark health inequalities and a community food movement that is vulnerable to food inflation and supply issues.

We are now looking to appoint to the post of Director. This will be a high-profile appointment that will play a pivotal role in influencing and engaging with both local and national stakeholders whilst raising the awareness of the movement on local and national platforms.

It is an exciting time to join. The organisation is in excellent health, having secured stable funding and, built a creative and dynamic staff team, all supported by a strong Trustee Board and a committed group of partners and member organisations. Daily you will work with the inspirational people who work together to build a city based on good food for everyone.

Key Responsibilities:

• Oversee the delivery and continued evolution of the Liverpool Good Food Plan
• Stimulate and encourage the emergence of projects and programmes.
• Oversee the management of contracts and partner relationships.
• Synthesize research, data, lived experience and policy.
• Promote the values and principles of Good Food Plan working.
• Monitor sustainability of the organisation.
• Lead the fundraising strategy.
• Lead the safeguarding policy and processes.
• Oversee the Feeding Liverpool and Good Food Plan communications and social media policies and processes.
• Work alongside an external fundraiser.
• Manage the finances and ensure reporting requirements are met.

We are looking for someone who is a natural leader with the ability to build and maintain positive relationships with people from all communities whilst being able to positively influence the city’s strategic leaders. Whilst you may not come directly from a food insecurity background, it is essential you have a thorough understanding of the context in which Feeding Liverpool is working, and a passion and drive to make a positive impact.

First Step Trust (FST) is an award winning charity of over 30 years, providing work experience, on the job training and salaried employment for people excluded from working life because of mental health problems and other disadvantages. Many of the people they work with are long term unemployed (10 years +) and some have never worked. FST is developing new ways to help this group overcome some of the barriers to learning using a range of technologies and other learning tools.

Prospectus is delighted to be recruiting for a Chief Operating Officer to help our client in their next phase of development, to be based full time from their site in Woolwich SE18. As the COO, you will support the CEO in executing the strategic plans and directives, while overseeing the efficacy of the organisation’s strategy and implementing changes needed for the growth and development of the organisation. Ultimately your purpose is to support the continued success and growth of the organisation through good management, communication and relationship-building, without compromising on their commitment to working with people who use their service as colleagues and assets.

To be successful in this role you will be a senior level manager who has energy and drive as well as sound judgement. On top of a strong track record in an operational position, you will have the breadth of experience to oversee their operations strategy and systems, commercial activity, budget management, monitoring and evaluation. You will have a proven track record of success in senior-level general or commercial management. You will be a clear, analytical thinker who will strengthen the leadership of the charity. In addition, you will be an excellent manager of people, able to support team members with varying skills and abilities, including some who may come from disadvantaged backgrounds.

To apply please submit your CV and a two-page supporting statement via the application link on the Prospectus website, preferably in Microsoft Word/PDF format. The statement should outline your motivation for joining the organisation and why you feel you would be a good fit for this role. You should also demonstrate your experience and skillset with examples relating to the Person Specification in the Job Description. If you have any further questions or would like to know more about this opportunity please contact Steven Fraser from Prospectus.

Following the Prospectus shortlisting process, a select number of candidates will be invited to interview with our client. This will be a two-stage interview process, with first stage interviews w/c 21st October and final stage interviews w/c 28th October.

As a specialist Recruitment Practice Prospectus are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. Prospectus invest in your journey as a candidate and are committed to supporting you in your application

Child Bereavement UK helps children and young people (up to age 25), parents, and families, to rebuild their lives when a child grieves or when a child dies.

 We also provide training to professionals, equipping them to provide the best possible care to bereaved families.

Supporter Care Administrator
Salary: £27,300 per annum
Hours: 37.5 per week (full time)
Reporting to: Head of Individual Giving
Base: Hybrid Working (from our Offices in either Loudwater, Buckinghamshire or Widnes, Cheshire and from home)

This is a full-time role which requires an experienced administrator with CRM experience (Raiser’s Edge) to work closely with the Head of Individual Giving, along with supporting the wider fundraising team.

The Supporter Care Administrator will:

· be responsible for the administration of voluntary income and volunteer administration, ensuring donations are efficiently and accurately identified, recorded and acknowledged, and for the day-to-day management of the volunteer database.

• have the ability to work with a high level of accuracy and attention to detail.
• have good organisational skills and the ability to prioritise workload.
• be professional and a hard-working team player who can remain calm under pressure.
• have excellent written, communication and IT skills along with experience of CRM databases.
• be the lead contact for the coordination of some database projects for the fundraising operation, such as the administration of gift aid claims and coordinating data relating to appeals or volunteers.
• support the fundraising team by providing other administrative support as required.

Child Bereavement UK offers a generous package of benefits including an employee assistance programme, 5% pension contribution and life assurance scheme.

Closing date: 7 October 2024.
Initial interviews will be held on Zoom. 

Applications will be reviewed, and interviews offered, on an on-going basis. We reserve the right to close the role prior to the closing date, should a suitable applicant be found, so please submit your application as soon as possible.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

The Charity is committed to creating a safe and welcoming atmosphere for everyone, and one that  challenges all forms of oppression or discrimination including those based on age, gender or gender reassignment, marital or civil partnership status, pregnancy or maternity leave, disability, race (which includes nationality, citizenship, ethnic or national origins), religion/faith or belief, sexual orientation (collectively known in law as the ‘protected characteristics’), as well as any oppression or discrimination based on other physical characteristics or impairments, occupation, income, wealth, or unrelated criminal convictions.

No agencies please.

“Providing free, independent, confidential and impartial advice”

Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham and Walworth and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns. 

Generalist Advice Worker/Advice Session Supervisor or Trainee position

Post funded by Southwark Council

This post is advertised as an exciting opportunity for an experienced Advice Session Supervisor to consolidate their skills and experience or as a development opportunity for an advisor to train to become an Advice Session Supervisor within six months of starting in post. If applying as a trainee the starting salary will be on NJC Scale 6 - £33,194 for the first six months whilst undertaking the training.

The post holder will be required to work across all of our offices and outreaches in Southwark according to operational needs.

The role includes:

• Providing advice to the public and undertaking casework on social welfare law issues
• Supervising advice and gateway assessment sessions
• Supporting and supervising staff and volunteers

To be successful you will need:

• Recent experience of giving advice to the public. This should include having undertaken advice casework.
• Experience of undertaking the role of Advice Session Supervisor or to demonstrate the ability to undertake this role with training provided within 6 months of starting
• To understand, empathise with and be committed to the Service’s aims, principles and equal opportunities policies

Closing date: 9.00 am Monday 30th September 2024

Interviews: Wednesday 2nd October 2024  

For further information and an application pack please click the apply button

We offer a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% salary, and training and development opportunities to continue your professional development.

Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

Support those who Care

This is an exciting opportunity to join our new service supporting Carers across City of London to improve their health and wellbeing, and access support that meets their needs.

The team work holistically with Carers to understand their individual circumstances and level of need. You’ll carry out home visits and community-based meetings, co-produce support plans, and develop effective relationships with Carers, families, and professionals. You will also support Carers to complete written forms and applications, draft letters, and advocate with third parties.         

You’ll build on your local knowledge to signpost and facilitate access for Carers to support services, including financial and benefit advice, housing, health and safety home systems, and leisure and social activities. You will also support the development of escalation plans so that Carers are prepared for unforeseen circumstances that would impact negatively on ability to care.

Together with colleagues, you will plan and deliver the service’s activity package, including coffee mornings, drop-in sessions, activities, online and face to face groups, and peer support forums. There will also be opportunities to promote the service by attending meetings and forums, and to deliver training sessions to professionals and community organisations so that they have the skills to identify Carers.

Applicants should have relevant personal or professional experience of working with Carers and/or vulnerable adults or children in a social care, health, education or voluntary and community sector. You’ll need a practical understanding of barriers faced by Carers, and an awareness of cultural differences and access to services.

You should be an excellent communicator and able to motivate and empower others. Full or part-time positions available.

Do a job where you make a difference

 

We offer our employees:

· Inclusive values-based environment

· Competitive remuneration package

· Workplace pension scheme

· Generous 31 days annual leave entitlement plus bank holidays

· Opportunities for hybrid working

· Benenden Health Care

· Death in Service Benefit

· Cycle to Work Scheme

· Employee Supported Volunteering scheme

· Development opportunities

· and more

Imago is committed to Safer Recruitment practices, and the post is subject to references and an enhanced Disclosure and Barring Service check.

Please either submit your CV with a short covering note or visit our website for full details.

Imago recognises that many people in our society experience discrimination or lack of opportunity for reasons that are not fair. We aim to create a culture that respects and values each other’s differences, and see these differences as an asset, as they improve our ability to meet the needs of the organisations and people we work with. We proactively seek to increase opportunities for inclusion, and celebrate diversity across our organisation and within communities.

Imago recognises its duty to safeguard and promote the welfare of the children, young people and adults at risk who access its services or with whom it comes into contact.

Senior Grants Manager
The Bloom Foundation
London with 3 days in the office in Camden and 2 days working from home and some national travel (prior to probation this will be minimum of 4 days in the office with 1 day working from home)
Salary £50,000-£55,000 depending on experience
Permanent
Full time, with flexible working hours
Excellent benefits including 25 days annual leave plus 8 bank holidays., employers pension contribution of 3%, private healthcare, onsite employee gym and café

Are you an experienced grants manager seeking an opportunity to make a meaningful impact? Are you passionate about making a difference, bringing out the best in others, acting with integrity, and delivering effectively and efficiently?

Charity People are delighted to be partnering with The Bloom Foundation, a growing UK-based family trust dedicated to "Helping communities thrive". Since its establishment in 2011, the Foundation has focused on addressing key issues and promoting positive change in the communities it serves through strategic grant-making and partnerships.

The foundation donates £5-6 million a year in operational grants and funds a diverse portfolio of charities in the UK and Israel. Its focus areas include mainstreaming a preventative approach to health, creating a more cohesive society in Israel, and strengthening the UK Jewish and Brighton communities.

As the Foundation's portfolio and engagement across its funding areas has grown over the past few years, they are now seeking a highly skilled and experienced Senior Grants Manager to join their small, dynamic team.

The Senior Grants Manager will play a key role in managing the Foundation's grant-making efforts. Supporting grantees over a multi-year journey to helping them achieve their goals, the Senior Grants Manager will need to be an excellent relationship-builder, with a strong knowledge of philanthropy, and a dedication to enhancing impact through effective grant-making.

Key responsibilities

• Grant Management & Compliance: Oversee all stages of the grant lifecycle, ensuring alignment with Foundation guidelines, values, and objectives.
• Relationship & Stakeholder Management: Cultivate strong relationships with grantees, charities, and non-profit organisations, acting as the primary point of contact.
• Strategic Planning & Funding Prioritisation: Collaborate with leadership to design and implement strategies that reflect the Foundation's mission and goals, while identifying emerging opportunities.
• Evaluation & Reporting: Monitor grantee outcomes, assess programme effectiveness, and prepare detailed reports for stakeholders and board members, highlighting impact and progress.

The Senior Grants Manager will have at least 5 years' experience in grant management, preferably in a philanthropic or not-for-profit organisation, or experience of grant-making, carrying out grant assessments and grant reports. The successful candidate will have a strong level of analytical skills, strong experience of working with a grant management database (The Bloom Foundation uses Blackbaud) and an interest in learning from grant making to inform future practice. You will be an excellent communicator with the ability to present complex information clearly and concisely and the ability to think strategically. You will have good relationship building skills and a high level of diplomacy and able to deliver in a fast-paced environment. You will be proficient in office software packages, including MS Office and Excel and confident working accurately with figures.

The successful candidate will be a collaborative team player. You will be interested in and committed to contributing to the overall success of a small and highly motivated organisation with a versatile and flexible approach and a "can do" attitude.

The role is based in a modern, vibrant office in Camden on the canal. You will initially work 4 days a week in the office with 1 day from home. Following a successful probation period, your working pattern will be a minimum of 3 days in the office with 2 days from home. There will be some evening events, and some travel involved nationally to visit grantees. The Bloom Foundation benefits from the use of a gym and a café which serves healthy food and is available for employees of the Foundation. The culture is friendly, flexible and sociable. Please note this role is subject to background checks due to working within a family foundation.

This is a fantastic opportunity to play a pivotal role in managing The Bloom Foundation's grant-making activities. If you are excited by this role and have the relevant skills and experience to apply, we would be delighted to hear from you.

How to apply:

The application process is CV and Supporting Statement. In the first instance, please send your up-to-date CV to or contact Jen for an informal confidential chat about the role and for further details about next steps. The closing date is Thursday 3 October. Panel Interviews will take place the week commencing 14 October, with the final interviews taking place the week commencing 28 October.

Charity People actively promotes equality, diversity and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

Citizens Advice Bury & Bolton (CABB) is a leading provider of legal advice and information, supporting thousands of clients every year. We are a busy, client focused and dynamic service with a track record of delivering high quality advice. Our services are delivered between 8am – 6pm. Postholders will be expected to actively contribute to service delivery rotas between these times.

Our Money Advice team provide a professional Money Advice service, which enables clients to look at income maximisation, budget planning, enforcement options open to their creditors and to find a solution for their debts

The Money Advice Supervisor will have a detailed understanding of the money advice system and funder requirements. You will be required to work across all advice channels including digital, face to face and telephone. You will also be expected to provide technical support to our Money Advice team.

The Money Advice Supervisor will undertake the following additional responsibilities:

• Ensure high quality advice by actively listening to/ shadowing advice sessions and file reviews.
• Develop team expertise in line with individual training plans and supervision
• Work towards, and maintain technical supervisor standards
• Support and actively contribute to the coordination of service delivery rotas.

To be successful in this role you will be able to work with a high level of accuracy and attention to detail, exhibit excellent listening and questioning skills and to present and conduct yourself in a professional and courteous manner with all clients seeking support.

You will liaise with contacts across various agencies to find resolutions for escalated issues and you will understand the importance of security and data protection to ensure all data is protected in line with GDPR legislation. You will have a good standard of numeracy to complete budget plans to aid the advice process and be proficient in the use of computer packages with a working knowledge of Microsoft Office. You will have an open and friendly demeanour and be able to work as part of a diverse team.

At CABB, we value diversity, promote equality and challenge discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from disabled, Black, Asian and Minority Ethnic (BAME) as these communities are currently under-represented throughout Citizens Advice. We also welcome applications from, LGB and Trans and non-binary candidates.

Closing date is Monday 7th October 2024, 10:00am.

Interviews will be held the week beginning Monday 14th October 2024. The interview will contain an assessment.

Applications received after the closing date & time, will not be considered. 

Location: Elmbridge

Contract Type: Full time/ Permanent

Salary: £26,000 + benefits

Hours: average 39 hrs per week on a shift basis

“I genuinely look forward to going to work on a Monday – how many people can say that!” – Alex, Housing & Support Officer.

Why not be like Alex and join them as their next Housing and Support Officer and make a difference!

Do you thrive on empowering others and have the desire to support vulnerable individuals to live independently?

They believe everyone should live independent and fulfilling lives. They provide housing and support for many socially excluded and vulnerable people across Surrey, parts of Berkshire, West Sussex, and the London Borough of Sutton.

Come and join the Team and play a pivotal role in their incredible success stories, which have resulted in individuals finding stability, securing jobs, and their own homes.

If you're looking for a role where every day is different and brings new opportunities to make a meaningful difference, this is the place for you.

What You'll Be Doing

You will be joining the Team, a warm friendly and welcoming group, to provide a high-quality service to clients in Walton on Thames, Molesey, Hersham, Thames Ditton, Hinchley Wood and Cobham. They currently support 65 clients with a range of needs. Their clients include individuals who are homeless, some with mental health issues, those in recovery from substance misuse, and young people.

A little more about your day as a Housing & Support Officer:

- Act as a keyworker to clients, helping them achieve their goals and live independently.
- Family mediation and support, bringing families back together.
- Work with a community of professionals to support the right outcomes.
- Problem solving together and debriefs sharing experiences and learning as a team.
- Support clients with repair issues and repayment agreements for rent arrears.
- Carry out room inspections, health and safety checks and make rooms homely for new residents.

It is an exciting time to join the Team as you’ll also be involved in planning and running their extra-curricular workshops which range from sport activities such as basketball, table tennis and boxing, to relaxation sessions including yoga and meditation. They are always open to new ideas and projects, so if you have a particular talent or skill, please let them know!

What You'll Need

To be successful in this role, you will need:

- Ability to develop non-judgmental professional relationships with clients.
- The ability to manage your own time, delivering outcomes, meeting deadlines.
- An Enhanced DBS check (to be completed by them, upon successful application).
- A fully valid driving licence and use of your own car for business purposes.
- Tick most of the boxes but not all? The best candidate rarely does. So, if you are excited by the role and can do most of what they are looking for, go ahead and apply; you could be exactly who they need.

How they’ll set you up for success

They want to make sure you have the skills and knowledge to be great in your role. So, when you join them, you will complete a tailored induction programme which will include a combination of online training, in person training, and shadowing. Plus, after two years, you will have the opportunity to undertake a relevant extended training course, whether that be a college course, Open university degree or professional qualification.

Why work there

This is a place where everyone is valued. They want to make sure colleagues have the flexibility they need to balance their personal lives and do well at work. They focus on outcomes and are open to different ways of working, including flexible hours where possible.

Their benefits are great too and include:

- 28 days annual leave per annum, plus bank holidays (pro rata for part time)
- An additional 1 day (pro rata) per annum wellbeing day
- A defined contribution pension scheme
- Interest-free staff loans
- The opportunity to buy or sell up to five days annual leave per holiday year
- Life assurance cover

What's Next

They are all about celebrating diversity because they know it's key to success. They're committed to being inclusive, so if you're passionate about what you do and share their values, they want to hear from you!

If you need any adjustments during the application or selection process, please let them know, and they'll be happy to help.

They review CVs as they receive them and interview as soon as they have applications that look like a good match, so apply as soon as you can to avoid missing out.

You may have experience in the following: Support Officer, Resident Support Officer, Housing Caseworker, Housing Liaison Officer, Accommodation Support Officer, Supported Housing Officer, Housing Needs Officer, Housing Advice Worker, Homelessness Support Officer, Housing Coordinator, Tenant Liaison Officer, Housing Welfare Officer, Residential Services Officer, and Community Housing Officer.

REF-216766

Citizens UK 

Citizens UK is a people power alliance of diverse local communities working together for the common good. Our mission is to develop leaders, strengthen civic organisations and make change. Our 550 member communities are deeply rooted in their local areas and connect every day to the lives of hundreds of thousands of people. Through the method of community organising we enable people experiencing powerlessness to develop their leadership and come together with the power and strategy to make change.  

This leads to hundreds of neighbourhood improvements - from zebra crossings outside primary schools to renovated public toilets in cemeteries. And it leads to some of the biggest campaign impacts in the UK, such as winning over £2 billion of wages through the UK Living Wage campaign, securing a legal cap on the cost of credit to control exploitative lending, and ending the detention of children for immigration purposes. We enable local campaigns to grow into large-scale social change projects such as the Living Wage Foundation, Parents and Communities Together (PACT), Sponsor Refugees, and Refugees for Justice, that form an integral part of our theory of change. The most prominent of these is the rapidly growing Living Wage Foundation with a network of over 14,000 accredited Living Wage Employers across the UK. 

Purpose 

We’re looking for someone who wants to combine their passion for social change with their commitment to digital communications. The person in this role will line manage a small and talented team of two officers (Marketing and Content, and Digital Communications), and should enjoy supporting others to flourish through a kind and relational approach. 

Part of a busy department of specialists in communications (including digital and press), public affairs and policy, you will play a critical role in shaping our digital engagement strategy through our website, social media channels and email marketing. As well as leading the team to expand our reach and build brand awareness through creative content, you will also have a keen eye for analytics and work with our partner agencies to deliver effective campaigns across paid social media ads, Google Ads and CMS management.

You’ll be joining the team at an exciting time; supporting communities to engage decision makers and win change post-General Election. Our external affairs work is fast-paced but committed to the distinctive ethos of Citizens UK – where local leaders and people experiencing injustice are in the lead. You’ll be a strong communicator with the ability to tell a story in short time frame and have interest in a range of social justice issues including refugee and migrant justice and the real Living Wage.

Reporting to the Director of Communications, you will play an integral role in shaping the digital strategy, while ensuring that colleagues develop their capacity and understanding of how to use digital tools most effectively.

Main Responsibilities 

Working as the Digital Engagement Manager for Citizens UK, reporting to the Director of Communications, your main responsibilities will include: 

Situational Awareness and Research 

• Lead the team in conducting stakeholder analysis; identifying and segmenting audiences and their positions and interests. 

• Confident to test and learn from new digital and marketing approaches 

Strategy Development 

• Participate in development of the communications strategy, contributing tactical and creative ideas around implementation. 

• Shape digital engagement and marketing strategy, ensuring that plans deliver against the influencing goals; evaluating effectiveness of the strategy and adjusting as required. 

• Work with project teams to support the development of tailored digital strategies 

Reputational & Risk Management 

• Demonstrate awareness of potential reputational risks and proactively develops appropriate protocol and messages, including expected professional fundraising standards. 

• Effectively represents Citizens UK with senior stakeholders 

Materials Development & Dissemination 

• Demonstrate a track record of effective supervision and quality control of output – critically ensuring compliance with plan and audience appeal. 

• Ensure all work is completed within brand guidelines. 

Digital, social media and website 

• Able to lead the team in the use of social media to increase brand awareness and impact; able to generate innovative approaches.  

• Lead on supporter engagement through Action Network, building the capacity of Organisers and community leaders to effectively use digital campaigning tools 

• Work with developers to maintain and update website CMS, support the team in creating news and blog content and help upskill colleagues to create content for the website. 

External Relationships  

• Manage relationships and communication with external suppliers where required 

Campaign and Events Management 

• Take an integrated communications approach to digital engagement activity. 

• Identify opportunities, initiate and grow new campaign tactics. 

• Establish systems for monitoring and evaluating key performance indicators and delivering to time and budget. 

Internal Comms & Knowledge Management 

• Identify gaps in our internal knowledge management in digital practices and strengthen these with clear processes and documents to drive best practice amongst wider team. 

• Adopt a strong solution focused approach to help teams overcome any challenges and maximise their digital engagement efforts  

• Provide training to key members of staff to upskill colleagues. 

• Act as a brand ambassador for the whole organisation. 

Internal Relationships 

• Provide line management support and leadership on our digital engagement, ensuring colleagues feel supported, developed and valued 

• Ensure the work produced across the team is of high quality, and reflective of Citizen UK’s values 

• Provide digital support and advice to colleagues across chapters and projects 

• Work closely with project leads across our migration work to coordinate digital engagement tactics. 

• Liaise with other managers and teams within the charity effectively. 

Personal Specification 

(D) Desirable, (E) Essential 

EXPERIENCE 

• Background in communications with experience working with digital tools, including analytics tools (E) 

• Experience working with multiple internal project teams (E) 

• Experience managing a team (preferably line management) (E) 

• Expertise at managing a website CMS and/or leading on website UX (E) 

• Experience of working on integrated communication campaigns (D) 

• Proven experience of Paid Media platforms – e.g. Facebook Business Manager, Google Ads (D) 

• Professional or volunteer experience in the charity sector (D) 

KEY SKILLS AND KNOWLEDGE 

• Wide range of digital skills across marketing and CMS platforms (such as Mailchimp, Action Network, Nation Builder, Wagtail or similar) (E) 

• Proficient in Google Analytics (E) 

• Proficient in content marketing and social media strategies across X, Facebook, LinkedIn and Instagram (E)

• Excellent written and verbal communication and ability to tell stories (E) 

• Ability to manage external agencies and stakeholder engagement (E) 

• Excellent organisational skills with the ability to manage and take responsibility for own workload, handle multiple priorities and to work independently (E) 

• Proficient in content marketing and social media strategies across TikTok and YouTube (D) 

• Proficient in SEO (D) 

• Strong understanding of integrated campaigning tactics (D) 

• Strong understanding of brand and design principles (D) 

• An understanding of the migration and refugee policy space (D) 

PERSONAL QUALITIES & VALUES 

• A passion for social justice and communities (E) 

• Interested in working with diverse people of all backgrounds (E) 

• Self-motivated (E) 

• Adaptable and innovative (E) 

• Creative and curious (E) 

• A strong team player (E) 

• Accountable (E) 

• Relational (E) 

• Kind (E) 

• Inclusive (E) 

The successful applicant may be required to undertake a satisfactory Enhanced DBS check. DBS checks are renewed on a 3-year cycle.