Support Officer Jobs

We are seeking an entusiastic and caring Operations Officer who will be responsible for the day-to-day operational activitites of the organisation focused on patient support and project delivery. The role will involve a close working relationship with our Fundraising and Events Officer, and our Board of Trustees, and will be a pivotal role within our small but mighty organisation. This is an exciting role working directly with multiple stakeholders including our beneficiaries, NHS and scientific collaborators and funders to deliver our values and benefit. You will be a driving force for the organisations mission and making a big difference!

We are COSRT - a unique professional body for specialist psychotherapists in the UK and beyond.  We provide and accredit training, set professional standards, and support professionals and the public.  All so that people can access the best possible therapy no matter where or who they are.

Now, after an internal promotion, we are looking to recruit an Organisational Support Officer.  This is a vital, interesting and challenging role.  It will mean you're involved in everything we do.  You'll work alongside and give practical support to all colleagues, using your skills to help us deliver products and services smoothly.

There will be four main areas where you will be most involved:

• Training....including administering agreements with trainers, providing pre and post event support for online sessions, creating products on our online training platform.
• Operations...including processing membership applications, dealing with queries from the public and professionals, supporting internal financial and other processes.
• Standards and governance...administering complaints, setting up and supporting committee meetings.
• Communications...including  social media posting, updating website content, creating newsletters.

There is no doubt that this is an exciting role.  No week will be the same and you will be supported in getting involved in as many things as possible to help your professional development.

To succeed you'll need to be flexible, proactive and have a diverse skillset.  You'll have an eye for detail and an understanding of the fundamentals of administration.  You'll be comfortable working with technology and learning how to do new things quickly.  You'll be able to work independently as well as in close collaboration with others.  You'll be an excellent communicator, comfortable speaking with a range of people and producing high quality written outputs.

We have an exciting opportunity for a Safeguarding Support Officer to join our amazing team.

Location: Gilwell Park, Chingford, London (with hybrid working) 

Salary: 28 days per annum plus bank holidays

Term: Fixed term for 12 months (Maternity cover)

Working Hours: 35 hours per week

We’re Scouts and everyone’s welcome here - all genders, races and backgrounds. Right across the UK, we help over 400,000 young people aged 4-25 gain skills for life and find their place in the world. We help them speak up, play their part and shine bright.

About the Safeguarding Support Officer Role: 

We are are seeking to appoint a Safeguarding Support Officer to join the team working on safeguarding, welfare and vetting cases as part of the delivery of Safe Scouting across the UK. The post is based at Gilwell Park, London and is to cover the maternity leave of the current officer. The first 2 weeks of induction would take place in the office each day to learn the systems then the expectation is to be present in the office for a minimum of 2 days per week, alongside homeworking.

Our team consists of people with a wide range of backgrounds and professional experience including social work, education, law enforcement and other safeguarding roles. This professional diversity provides a breadth of knowledge and experience and this, alongside a genuinely caring team ethos ensures our members are supported in their work.  

Key responsibilities as our Safeguarding Support Officer:

• Provide significant administrative support to the Safeguarding and Vetting team.
• Respond positively and effectively to routine queries received by the Safeguarding and Vetting team [by phone, letter or email].
• Ensure that the Safeguarding and Vetting Officers are supported in the management of their casework i.e. updating case files, liaising with appropriate staff, volunteers and statutory agencies.
• Responsibility for first incident calls referring to the Duty Officers as appropriate.
• Establish and maintain a Safeguarding and Vetting casework database and records system ensuring cases are tracked for the Safeguarding Officer to ensure that they are able to manage their caseload in a timely manner.
• Undertaking research, training and collating of statistical information for management reports as required.
• Planning and preparation for meetings, diary management collation of papers and agendas
• Provide support and guidance to Association and their volunteers regarding criminal convictions and the rehabilitation of offenders act. Establish and maintain a vetting casework database and records.

As our Safeguarding Support Officer in return, we offer you:

• Work in a way that suits you, your role and your department
• Be proud to say you’re part of a team with Investors in People (Gold)
• Plenty of opportunity for learning and development
• 28 days holiday a year, plus bank holidays rising to 32 days after two years
• Four extra days to look after your family when they need you
• Three extra days over Christmas

We are proud to be a family-friendly employer and offer…

• Maternity/Paternity Leave
• Flexible working hours
• Store Discount at our Scout Store + other online benefits
• Study and volunteer leave

Don’t miss out on the opportunity to join our fantastic team! Click ‘Apply’ now!

Closing date for applications: 11:59pm Sunday 15th September 2024.

Interviews will be held in-person at Gilwell Park on Monday 23rd September 2024.

The Scouts is an equal opportunity employer, and we are committed to diversity and actively seeking applicants from a wide range of backgrounds.

Strictly no agencies.

Support Officer

Job reference: REQ000788

This is a Fixed term contract until April 2025

£23,704 pa

Woking GU21 4LL / Hybrid Working

This is a UK based contract and as such, you are required to have the Right to Work in the UK. Evidence of your Right to Work will be checked prior to interview.

It is not every day you get the chance to use your administrative skills to help save the world. That is what you could be doing as a Support Officer in the Admin Hub at WWF UK. Our vital work and many successes are possible by having great people on board. Why not join the team and play your part in providing high quality admin and logistical support to key departments within WWF UK and ensuring they run smoothly.

You will primarily responsible for supporting one or more Directors and their teams. You will use your expertise proactively managing time, events and Director diaries as well as helping with financial processing through our purchasing system. You will organise department meetings and coordinate international travel arrangements too. You will also support internal and external relationships on behalf of Directors.

To get involved in conserving nature, you must have extensive administration experience and be comfortable using relevant in-house/custom systems or databases. Good at prioritising your day, you will enjoy teamworking and will have a flexible attitude. A good communicator, you will have an eye for detail and be the sort of person who is happy to use their initiative to get things done. You will also possess strong coordination skills.

If you have great admin experience and want to be involved in saving nature we would love to hear from you. Please visit our website via the link and complete the online registration and submit a copy of your up to date CV and complete the Supporting Statement highlighting why you are interested in this role as well as why this role is for you.

Every role at WWF is open to applications from all sections of society. We believe in the potential of everyone regardless of; sex, race, religion or belief, ethnic origin, different physical ability, family structure, socio-economics, age, nationality or citizenship, marital, domestic or civil partnership, sexual orientation, gender identity, or any other aspect that makes you, well you.  Here at WWF, we are committed to conscious inclusion that helps cultivate an ethos of belonging, connection and shared purpose.  We believe that the more diverse we are the better we become; this brings us together and empowers us to develop, engage and inspire; and critically to help build a future where people can live in harmony with nature.

Our policies and benefits reflect the importance of people being able to have a good work-life balance and being able to bring their ‘full self’ to work.

Our world needs you like never before. We are the first generation to know we are destroying the world and we could be the last that can do anything about it. We are looking for people who are passionate about making it politically, socially and economically unacceptable to destroy our planet’s natural resources. We need you to join us in the fight for our world.

We’re hiring a Service Support Officer to join the Live Well Wakefield team, a community-based service that supports adults aged 18+ to improve their health, wellbeing and independence.

The Service Support Officer is a central part of this team, so it’s a brilliant opportunity to use your administrative experience to make a difference. We offer great benefits and in our 2024 staff survey, 100% of the team told us they enjoy working at Live Well Wakefield!

What does a Service Support Officer do?

• Acts as first point of contact/liaison for users of the service, members of the public and other professionals, providing them with further information and signposting/triaging.
• Works with team members to provide administrative support for activities, caseloads and meetings.
• Works with sensitivity and has a good understanding of the issues experienced by users of the service.
• Assists the team with a variety of communications methods, such as website updates, presentations, social media and other digital communication methods.
• Undertakes general clerical duties such as dealing with post, photocopying and ordering/raising purchase orders.

What are we looking for in our Service Support Officer?

• Recent experience of providing administrative support to a team or service.
• Experience of working in a person-centred role with members of the public and communicating with a wide range of people.
• Experience of keeping accurate and timely records.
• Excellent organisational skills, and ability to manage time effectively, prioritise tasks independently, and work under pressure to meet deadlines.
• Confident IT skills.
• Operates in a non-judgemental, empathetic manner.
• Ability to work from Wakefield office base during service opening hours.

Take a look at the Person Specification for more details and if you feel you are the right person, we’d love to hear from you! We value personal qualities and experience as well as work experience.

What do we offer?

“I've not worked anywhere as supportive as Live Well” – from our recent staff survey

• 28 days holiday a year plus bank holidays
• 5% salary contribution to a pension scheme
• Access to Occupational Health
• Access to health service discount schemes, including Blue Light Card
• A range of policies and practices to ensure a supportive and inclusive workplace
• Competitive salary and annual pay reviews

Due to the nature of the position, we will require the successful candidate to complete an Enhanced DBS check.

We are an equal opportunities organisation and invite applications from all sections of the community. It’s important to us that everyone is welcomed and valued in our workplace, so we support staff and applicants in a number of ways.

Closing date: Sunday 15 September at 5pm

Interview date: Interviews are currently planned for Wednesday 25 September

To apply on CharityJob, submit your CV and a cover letter (no more than 2 pages) describing how you meet the Person Specification for this role. 

Nova Wakefield District is a local charity that supports Voluntary, Community and Social Enterprise organisations in Wakefield District. Nova and South West Yorkshire Partnership NHS Foundation Trust deliver Live Well Wakefield, which is commissioned by Wakefield Council and Wakefield’s seven Primary Care Networks. 

People living with Parkinson's value the services and opportunities Parkinson’s UK provides, delivered by committed and skilled colleagues, volunteers and partner organisations. Following an investment of 1.5 million we have the opportunity to build on the quality and reach of our community services.

About the role

Through community development we work in close collaboration with our respective Parkinson’s communities to bring change on the issues that matter most to people affected by Parkinson’s - whether directly or with their friends, family and carers.

You’ll provide high quality support to the communities of people affected by Parkinson’s in Scotland.

This role is being advertised as full time (35 hours per week) but we are willing to consider applications from candidates who wish to work 28 hours per week.

What you’ll do:

• Provide first point of contact for new people affected by Parkinson’s wanting to engage with our community facing work in Scotland
• Promote and market activities in local areas to ensure our community are aware of all the offers available to support them
• Support the development of new activities with our community both locally and nationally in Scotland, by establishing contact with other organisations and individuals in Scotland
• Organise online and in-person, internal and external meetings and events, including booking venues and refreshments, assisting with the production of materials, fulfilling mailings and taking bookings for our community development work across Scotland
• Develop efficient processes and systems that support the running of all of our community-facing work in Scotland

What you’ll bring:

• Excellent communication and interpersonal skills with the ability to influence and negotiate when required at all levels internally and externally
• Ability to work co-productively with people living with Parkinson’s and those affected by it
• Excellent administration and support skills, including note-taking, presentation preparation and a positive, assertive and resilient approach to prioritising and juggling varying pressures and conflicting priorities
• Experience in coordinating multiple projects simultaneously that meet business requirements

This is an exciting time for Parkinson’s UK and we would love you to join us!

Please apply by sending us your CV, together with a detailed supporting statement which will fully demonstrate how you meet all the criteria of the role, as stated in the "What you'll bring" section of the job description.

Interviews for this role will be held from the 19th September 2024.

We are operating rolling recruitment for this vacancy and reviewing applications as they are received. We reserve the right to close this vacancy when we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

The successful candidate will be required to

• live in the area specified (Scotland) and be able to travel freely and flexibly around
• these areas and occasionally further afield without reliance on public transport
• provide their own broadband service with a minimum download speed of 2Mb
• have a confidential space in which to work
• provide occasional support on evenings, weekends and/or Bank holidays

This role will require an enhanced Disclosure and Barring Service (DBS) PVG CHECK
check. You’ll be required to apply for one; refusal to do so will result in the offer being withdrawn.

We are committed to working with the principles of fairness and equality. All of our applications are anonymous until the interview stage, and we welcome applications from people from all sections of the community, irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We actively encourage people with Parkinson's to apply

Community Southwark is the umbrella body for the Voluntary and Community Sector (VCS) in Southwark. We support charities, community groups and individuals through capacity building, networks and volunteering.

Location: Hybrid – Bermondsey · Southwark · London  Staff work in the office for a minimum of two days per week.

Our vision is thriving communities with the power, resources, and partnerships to create a more equal Southwark.

We have 1,000 Voluntary and Community Sector (VCS) members. We have over 60 years’ experience of offering free services and making connections, including:

· Advice and training (e.g. governance, funding, evaluation and impact)

· Networks to bring groups together and influence decision makers

· Tailored support for ethnic minority led groups

· Information sharing through our e-bulletins, social media, venues and funding databases

· Advertising, matching, and celebrating volunteers, including Healthwatch Ambassadors and corporate volunteers

We have strong and productive links with funders, Southwark Council, businesses, and the local NHS. We host Healthwatch and a network of Health Ambassadors. We work in partnership to support thriving neighbourhoods and community led solutions to the borough’s deep-rooted inequalities.

Main Purpose

The VCS Support Officer role provides advice and support for voluntary and community organisations about organisational development. It  equips organisations and individuals with the skills and knowledge to run effectively, legally, and sustainably – enabling them to create thriving communities and a more equal Southwark.

The role has a wide remit and is guided by the needs of Community Southwark members.  The key objectives are:

· Providing support and advice

· Networks and events

· Learning and Development

· Information and Resources

· Safeguarding

Benefits:

· 30 days annual leave (exclusive of public/bank holidays) per annum; pro-rata for part-time employees.

· 2 Volunteering Days per annum (pro rata) 

· £535 annual training allowance.

· Pension – Employer contribution: 5% 

· Cycle to Work Scheme.

· Flexible working 

· Enhanced maternity and paternity pay 

· Employee Assistance Programme (24/7 confidential helpline for personal or professional concerns) 

About you

As a Supporter Services Officer you’ll be part of a busy team delivering an outstanding multi-channel contact service to Practical Action’s existing and potential supporters and donors. You will have a passion for people and will always be looking to go the extra mile to help others.

Previous experience of processing financial transactions and delivering high levels of customer service is essential and you’ll enjoy talking to supporters over the telephone, via email or letter. You’ll be a real team player and be able to work closely with colleagues in the Supporter Experience and Stewardship team and the wider Supporter Experience and Digital Division.

This is a demanding role that requires high levels of supporter relationship management, engagement and dynamism as well as an attention to detail, especially when it comes to income processing and database management. So, if you share our passion, are energetic and think you have the right skills and experience to join our Supporter Services team, we’d love to hear from you.

About the role

Our supporters are really important to us which is why we want to do everything we can to make their experience of being part of the Practical Action team a positive one. Our Supporter Services Team work tirelessly to deliver the highest level of service possible to our supporters at all points of contact, including email, phone, and postal channels. So whether it’s processing donations or answering enquiries, our aim is to make sure our supporters know how vital they are to us and for them to feel valued.

Key Working Relationships

The post-holder will report directly to the Supporter Experience Manager and will regularly collaborate with the rest of the Supporter Experience, Insight, Trusts and Major Donor and Digital teams. The post-holder will be expected to liaise effectively with other staff and teams across the Marketing Directorate.

KEY ACCOUNTABILITIES

Supporter Relationship Management

• To provide the best possible experience for our supporters, at all points of contact, including email, phone and postal channels.
• To keep informed and up to date about all relevant activities of Practical Action in the countries of operation, retaining and managing information needed to respond to supporters.
• To make outbound telephone calls and emails as required to new supporters, follow up queries, verify details or thank donors, acting as an ambassador for Supporter Services and Practical Action at all times.

Income Processing / Database Management

• To deal with incoming and outgoing post, all donations made online via the Practical Action website and other charitable giving platforms, ensuring all donations are handled accurately and in line with agreed procedures.
• To process cash donations effectively and accurately onto our database. 
• To produce and send out letters of acknowledgement to supporters, personalising these communications appropriately.
• To set up Direct Debits/Standing Orders, handle upgrades and other changes to committed gifts, issuing appropriate communications to supporters.
• To accurately process and commit Direct Debit claims.
• To manage Gift Aid on supporter records. This will include setting up new declarations, ending and cancelling declarations and sending out notifications to supporters.
• To deal with new supporters’ welcome communications.
• To liaise with supporters regarding cancellation of donations.
• To update supporter information on the database such as personal details, communication preferences, and other indications of interest or activities to ensure that all our donor information is up to date.
• To undertake manual data entry where required, and to work to avoid the need for duplication of data entry, and ensure automation where possible.
• To pull information required, download and process third party donations ensuring that they are compliant with GDPR.

Compliance

• To keep abreast of all legislation relating to charitable giving such as PCI DSS, Institute of Fundraising guidelines and best practice, Data Protection and Gift Aid Regulations.
• To ensure data is managed to appropriate standards of data protection and security.
• To be aware of and consistently using organisational policies and procedures

Team Working

• To undertake and participate on projects as directed by the Supporter Experience Manager.
• To work closely with the team to review and improve practices and procedures, implementing positive changes and improving efficiency.
• To contribute to organisational meetings e.g. Stand Up, team away days etc.
• To be proactive in joining cross functional working groups.
• To work closely with the finance and fundraising teams to ensure that all processes are working to the highest standard.
• To undertake other tasks that may be reasonably requested by the Supporter Experience Manager and Head of Supporter Experience and Digital.

                                                                           PERSON PROFILE

Qualifications, Knowledge and Experience

• Relevant experience in a customer or supporter service environment with experience of processing financial transactions and using a CRM database.
• Educated to GCSE level or equivalent, including English and Mathematics

Skills, Abilities and Competences

• Excellent communications skills, both written and verbal
• Excellent call handling skills and the ability to respectfully, honestly and transparently adjust communication to audience recognising the importance of diversity
• Able to use a CRM database
• Able to work across a team following business controls and systems
• Good understanding of the Microsoft Office suite (word, Excel etc. at advanced level)
• Ability to multitask and be able to manage changing priorities
• Ability to work on own initiative to solve problems
• Understanding of data protection legislation
• Prepared to learn or already have an understanding of gift aid legislation, Payment Card Industry, Data Security Standards compliance and charity sector guidelines and best practice.

APPLICATION INFORMATION

Why join us?

The opportunity to work for an organisation that is making a positive difference to the lives of people worldwide, a friendly and supportive culture, and working with values-driven and highly engaged colleagues are just some of the reasons we think Practical Action is a great place to work.

Our open plan offices are located in the centre of Rugby and near to Rugby train station. 

In addition, we offer the following benefits:

• Full time roles are contracted at 35 hours per week.
• Hybrid/flexible working options – Office 3 days / 2 work from home.
• 27 days’ holiday rising with continuous service, in addition to public holidays
• Pension scheme - employer contributes 10.5% of salary and the employee contributes a minimum of 5%
• Enhanced family friendly policies, including maternity, adoption, paternity, and shared parental leave.
• Life assurance (3 x annual salary).
• Bike to Work scheme.

We are an international development organisation putting ingenious ideas to work so people in poverty can change their world.

We help people find solutions to come of the world’s toughest problems.  Challenges made worse by catastrophic climate change and persistent gender inequality.  We work with communities to develop ingenious, lasting and locally owned solutions for agriculture, water and waste management, climate resilience and clean energy.  And we share what works with others, so answers that start small can grown big.

We’re a global change-making group.  The group consist of a UK registered charity with community projects in Africa, Asia and Latin America, an independent development publishing company, and a technical consulting service.  We combine these specialisms to multiply our impact and help to share a world that works better for everyone.

Additional information

Practical Action believes that having a diverse workforce and inclusive workplace culture based on respect will enable us to be an effective organisation. We seek to create an inclusive workplace in which people are accepted as individuals, regardless of their differences and where they feel their contribution is valued.  Practical Action is an equal opportunities employer, and we encourage applications from under-represented groups.

We stay committed to cultivating an inclusive and diverse working environment and believe that people from different backgrounds or cultures give us different perspectives, and the more perspectives we have, the more successful we will be. By building a culture where everyone feels heard, respected, and valued we give everyone working with us the opportunity to achieve their full potential.

Practical Action is committed to safeguarding and protecting children and vulnerable adults and as such candidates will be subject to pre-employment checks including criminal checks and terrorist financing.

The successful applicant must have the pre-existing right to both live and work in the UK.

Closing date for applications: Friday 13th September 2024.  Please note that should we recruit a suitable candidate before the closing date, we will close applications earlier than the specified date.

Please be advised that if you do not hear from us within five weeks of the closing date, please assume your application has not been successful on this occasion.

HOW TO APPLY

If you want to work for a charity with significant people ambitions, then we would like to hear from you. To apply: 

Please submit a copy of your CV and send us a supporting statement that includes the answers to the following questions:

 1. Why do you consider yourself a good candidate for the Supporter Service Officer role at Practical Action?

2.       What interests you about working in the charity sector?

Operational Support Admin Support Officer

Are you passionate about making a difference in the lives of children with disabilities?  Do you want to join a charity dedicated to helping children with disabilities and additional needs reach their full potential?

We are looking for a detail-oriented and dynamic Operational Support Officer to join the team in this part-time, hybrid working role.

Position: Operational Support Officer

Location: Bridgwater/hybrid

Hours: Part-time, 22.5 hours per week over 3 days

Contract: Permanent

Salary: £25750 - £27334 per annum pro rata (£15,450 - £16,406 per annum based on 22.5 hours per week)

Closing date: Monday 9 September 2024 at 9.00am. Please note that the job may close earlier than the stated deadline if enough strong applications are received.

Interview Date: Week commencing 16 September 2024

About the role:

In this role, you will be crucial in ensuring accurate data management, consistent communications, and comprehensive team support, all whilst maintaining a positive and collaborative approach.

Your key responsibilities will include

• Coordinating administrative support across teams
• Maintaining accurate records and reports
• Acting as a central point of contact for communications
• Liaising with external partners
• Recruiting and managing volunteers
• Identify process improvements to enhance team productivity

About You

You will have experience of working in an administration role with proficiency in working with databases and client relationship management (CRM) systems; experience with Beacon is highly advantageous.

If you are a proactive problem-solver with exceptional organisational skills, strong communication abilities, and a passion for the charity’s mission, we want to hear from you! 

Join the team in transforming the lives of children with disabilities and ensuring operations run smoothly.

You will be asked to send your CV and Cover Letter as part of the application process.  Please note that the organisation are unable to progress anyone to interview without a Cover Letter, so please ensure you include it with your CV.

About the Organisation

The charity exists to help children with disabilities achieve greater independence by aiming to improve their mobility, communication skills and learning potential through a range of specialist therapies, and the children it works with have a range of conditions including autism, cerebral palsy and genetic disorders such as Down syndrome.

Benefits include:

• Flexible/hybrid working including ways to maintain home / work life balance
• Minimum 29 days annual leave pro rata (includes three days for Christmas shutdown and one for employees birthday) + 8 public holidays per annum pro rata, this increases with length of service to a maximum of 34 days + 8 bank holidays pro rata
• Enhanced sick leave
• 3% Employer pension contribution
• Training and Development opportunities
• Employee Assistance Programme
• Long service awards

In summary, join a friendly team who look forward to welcoming and supporting you when you join the organisation!

The Trusts and Foundations Manager, who joined the team in January 2022, says:

‘Since I arrived at the organisation in early 2022, my happiness, sense of belonging, and work-life balance have changed my life beyond words. At the organisation, you are part of a team, within a family and friendly atmosphere, all with the same goal, which is focused on helping children reach their full potential’.

The charity is an equal opportunity employer and celebrates diversity and are committed to creating an inclusive environment for all employees.

Other roles you may have experience with could include Operations, Operations Support, Operational Support, Admin, Administrator, Administration, Operations Administrator, Volunteer, Volunteer Engagement, Admin Support, Administration Support, Senior Administrator, Senior Admin, Fundraising, Fundraiser.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation

The Diocese of Peterborough is currently offering an exciting opportunity to someone who is experienced in working within a safeguarding environment and interested in helping to keep the diocese a safe place to live, worship and work.  This is a key support role in a busy and varied environment, and vital to ensuring our safeguarding service is responsive, professional and people centred.

Shine Cancer Support is a small but impactful national charity. We want every adult in their 20s, 30s and 40s diagnosed with cancer to know they’re not alone, and to have the support, knowledge, and confidence to navigate whatever cancer throws their way.

Shine is a small team of committed people who like to ensure that work isn’t a grind. We aim to have fun while making a difference to the lives of young adults with cancer and we’d love to have you on our team!

In addition to your salary, you’ll receive regular pension contributions (currently 3%, as mandated by the UK Government) and access to a bike-to-work scheme. We offer 28 holidays per year (including bank holidays) plus your birthday off each year.

To apply for this position, you must include a covering letter with your CV. 

Main purpose of the role

This is a key role supporting the delivery of the online and in-person programmes that we run at Shine Cancer Support. Our programmes are a vital means of support for the Shine community, enabling younger adults to cope with cancer, no matter the type or stage of cancer.

As a Programme Officer, you will play an important role in working with the Programme Delivery Manager to ensure that the content of the programmes meets the needs of our service users, and that they are delivered in a way which empowers younger adults and builds Shine’s community across the UK. 

Key Responsibilities

1. Programme delivery:

• In collaboration with other team members, facilitating a range of Shine programmes, both online and in-person. This will include Shine’s current programmes: Break Out and Shine Circles, as well as in-person programmes such as Shine Shake Ups. Training and supervision will be provided for both. Travel may be required to cities across the UK to facilitate programme delivery.

• Facilitating regular online ‘meet ups’ for Shine service users from across the country.

2. Programme administration:

• Managing programme applications from application to enrolment on the programme.

• Conducting pre-programme discussions with applicants, ensuring they know what to expect from the programmes, answering questions they may have, and keeping relevant, confidential notes.

• Sharing upcoming programmes with other charity contacts and/or healthcare professionals.

• Working with other members of the Shine team to oversee programme-related administration

• Assist in maintaining databases of confidential participant data.

• Responding to enquiries from programme participants throughout the course of the programmes and beyond.

Evaluation and Reporting:

• Supporting the Programme Delivery Manager to conduct programme evaluations to assess effectiveness and impact.

• Analysis of monitoring data.

• Drawing on qualitative and quantitative feedback to create resources and case studies to further promote the programmes.

Person Specification

Essential:

• Experience of leading groups, facilitating group conversations or delivering education.

• Willingness/ability to support the needs of a diverse range of individuals.

• Strong organisation and project management skills, and the ability to deliver and respond to challenges.

• Excellent written and spoken communication skills

• Ability to use data and evidence to monitor key performance indicators, helping to make informed decisions on the programmes.

• Well-developed interpersonal skills and the ability to interact with empathy to members of the Shine community.

• Excellent IT skills, including solid knowledge of Word and Excel.

Desirable:

• Experience of working in, or with lived experience of, healthcare environments.

• Experience in a caring or pastoral role

• Experience of supporting the administration of programmes or events.

• Knowledge of online databases and software including Canva, Dot Digital, Asana and Salesforce.

• Experience of managing projects remotely, including using tools such as Trello and/or Asana.

Other Requirements:

• Willingness to travel as required.

This job description summarises the main duties and responsibilities of the post.  You may be required to undertake other appropriate duties, which are within your capabilities or for which training has been given. You won’t be expected to carry out all of these roles immediately; we will support you to develop new skills as you progress.

Key approaches

● Respectful of the confidentiality of beneficiaries and the ability to work within charity law and governance structures.

● Ability to relate to our beneficiaries and volunteers, and to respond empathetically to difficult personal situations.

● Be prepared to have progress assessed regularly and be appraised annually should the role be extended.

● Willingness to work as part of a small team spread across the UK; this requires good communication as the ability to be flexible in the approach to work.

Successful candidates will be asked to undergo an enhanced DBS check in keeping with Shine’s Safeguarding Vulnerable Adults Policy.

What Shine offers

By sharing your skills, time and expertise with Shine, you’ll be contributing to the growth of a growing charity while also gaining insights into the challenges and opportunities that this presents. We expect everyone who works with us to like people and to be happy to contribute to the overall success of Shine, even if that means occasionally taking on tasks that aren’t in your job description. We are happy to fund relevant training, within our budget guidelines, and to provide opportunities for professional development and growth.

In addition to your salary, you’ll receive regular pension contributions (currently 3%, as mandated by the UK Government) and access to a bike-to-work scheme. We offer 28 holidays per year (including bank holidays) plus your birthday off each year.

Shine's Vision

We want every adult in their 20s, 30s and 40s diagnosed with cancer to know they’re not alone, and to have the support, knowledge, and confidence to navigate whatever cancer throws their way.

Shine's Mission

There’s never a good time for a cancer diagnosis, but in your 20s, 30s or 40s there are particular challenges to navigate, like work, dating, finances and more. At Shine Cancer Support, we’ve been there and we get it. We’re here to help you deal with everything that your diagnosis brings, before, during and after treatment, and to welcome you into our community.

Our values

1. Inclusive - Our services are open to anyone in their 20s, 30s and 40s with a cancer diagnosis, no matter what type or stage, when your diagnosis was, or whatever your background is.

2. Approachable - We want everyone in our Shine community to feel welcomed and able to get involved, and we design all our services to be friendly, fun and down-to-earth.

3. Authentic - We’re patient-led and passionate, and we want everyone involved to have a genuine and honest voice, with patients’ voices at the heart of our work.

4. Innovative - As a small charity, we’re adaptable and agile, and we seek to be responsive to needs as they change. We listen to what our Shine community is saying and strive to find practical solutions.

5. Empowering - Our services aren’t about us “doing” to or for you. We want to empower you to ask the right questions, get the right information, take control, and make the best decisions for yourself.

Job Summary

Learning Support Assistants support PiP’s Development Workers to deliver a flexible programme of learning and development opportunities; ensuring that students can actively participate and engage in sessions, giving student’s maximum opportunity to learn and develop. 

PiP’s programmes focus on four learning pathways:

- Independent Living Skills

- Creative and Performing Arts

- Health, Wellbeing and Happiness

- Employment and Vocational Skills

The role incorporates session delivery, recording and monitoring student progress, key working responsibilities such as liaising with student’s support networks and involvement in PiP’s wider work. 

Who We Are

PIP is a local charity that supports adults with learning disabilities or autism to achieve their potential, and to lead lives that are as independent as possible.  

Our mission is to empower adults with learning disabilities to achieve their potential. We are a growing, grassroots charity based in West London, and run a number of key services to promote independence and choice for our students.

What You’ll Need

• Experience of working with people with learning disabilities, or a similar vulnerable service user group in care or educational settings
• A strong commitment to person-centred support and advocacy
• A passion for enabling positive change in the lives of our students
• The character and communication skills to be an effective and supportive team member
• Energy, initiative and a proactive attitude
• A calm and creative approach to challenges and problem solving

What We Offer:

· You'll get 25 days holiday + bank holidays ever year. We're closed for Christmas but the rest of the year you may take leave whenever you wish. 

· An extra day of annual leave for each year you've worked with us up to another 5 (30 in total)

· We offer a travel subsidy to help with the cost of commuting.

· We provide a 4% pension contribution

· Incremental pay progression

· It's an early finish on Fridays - we close once all students leave around 4pm.

· Free Employee Assistance Programme 24/7 including access to counselling

· We offer regular team meals and social-generally during work hours and they are optional.

· We offer a cycle-to-work scheme and other staff discounts

Our Mission

PiP's mission is to empower adults with learning disabilities to achieve their potential. We are a growing, grassroots charity based in West London, and run a number of key services to promote independence and choice for our service users.

Our commitments

PiP is committed to safeguarding and promoting the welfare of adults and expects all employees, workers and volunteers to share this commitment. The successful applicant will be required to undertake an enhanced Disclosure and Barring Service (DBS) check.

We are committed to diversity and inclusion at work and are accredited with the Inclusive Employers Standard 2020. We welcome applications from people of all backgrounds, particularly applicants who are significantly underrepresented in our sector, such as people with lived experience of disabilities and individuals from Black and Minority ethnic communities. 

PiP keeps all personal information confidential and in line with current data protection legislation and GDPR. 

Closing Date: September 3rd 2024

We encourage you to apply early, as applications will be reviewed as soon as they are received, and we reserve the right to close the advert sooner subject to finding suitable candidates.  

Frazzled Cafe is a small mental health and wellbeing charity founded by Ruby Wax OBE, that provides a safe environment where people who are feeling frazzled and overwhelmed by the stresses of modern life can meet to talk and share their personal stories. 

We run our free meetings online every single day of the year for anyone who needs them, and anyone can book and be included to talk, share, listen and to feel heard.

We're looking for a confident and positive self starter with a high level of emotional intelligence and brilliant communication skills to be our new Project Support and Administrative Officer.

The role will develop and implement Frazzled Cafe communications including managing inboxes and marketing via social media, printed materials, and newsletters. The Project and Support Administrative Officer will provide support to the CEO and Training and Programmes to plan and manage service delivery, support the recruitment, training and queries of volunteers, as well as provide day-to-day administrative support to enable the effective running of the Frazzled Cafe meetings and functions.

Frazzled Cafe runs meetings throughout the day, from early in the morning until late in the evening seven days a week – the Project Support and Administrative Officer will be responsible for scheduling these meetings and supporting our Facilitators when issues arise.

Please note that there may be some evening and weekend work expected when emergency tech or meeting issues arise. 

Main tasks:

Core Programme:

● Manage the delivery of all Frazzled Cafe meetings by being the main point of contact for day-to-day queries, managing the day to day running of core programmes, ensuring documents, schedules, records and systems are all up to date, and being on call to deal with any issues that arise.

● Respond to all public enquiries in a helpful and efficient manner

● Managing the Frazzled Cafe meetings schedule by arranging our meetings with volunteers and uploading them onto our booking website

● Design all pre- and post- volunteer meeting polls and ensure these are completed

● Hosting Ruby Wax public meetings with Ruby on Zoom

Volunteer Support:

● Support the Training and Programmes Manager in the recruitment, evaluation and training of volunteers

● Be confident in having constructive and difficult conversations via Zoom, phone and email with our stakeholders and volunteer network

● Ensure all volunteer records and training tracking is maintained and updated, and arranging training meetings

● Assess feedback forms from volunteers that may highlight problems or risks within meetings and manage these accordingly

● Support all volunteers in case of distress, queries, updates, problem solving and escalating queries to the Training and Programmes Manager when required

● Support and minute monthly volunteer meetings

Communications and Marketing:

• Manage and design social media content across Frazzled Cafe’s platforms
• Write copy for a weekly external newsletter and monthly internal bulletin
• Promote Frazzled Cafe via printed materials, social media and partner relationships
• Web management

Data and internal operations:

● Manage and oversee all data collection from the core programme meetings, including analysis and presentation of results to CEO, Training and Programmes Manager and Trustees

● Build and maintain relationships with prospective and existing partners

● Support CEO and Development Manager with funding applications and relevant administration tasks

● Maintain office systems and the central filing system

● Assist colleagues whenever necessary.

Shared Responsibilities:

With the CEO and Training and Programmes Manager:

● Design and rollout ongoing participant feedback surveys, evaluate survey data and present conclusions/proposals for next steps to internal stakeholders.

● Manage continuous improvement projects to support the organisation and your own development 

● Help with the development and implementation of the Frazzled Cafe strategy.

● Play a key role in the design and delivery of volunteer recruitment, training and support.

● Assist in the production of the Annual Report of the charity and other publications and publicity material.

● Represent the organisation at external meetings where appropriate.

MhIST is the leading Bolton based mental health charity. We have built on over 30 years of experience working with people experiencing mental health problems in the community, in hospital and in supported environments. We take a broad view of mental health, and we work with anybody who professes a mental health problem.

What we do

MhIST is an innovative user-led organisation that provides a responsive, safe and confidential service that supports people with mental health challenges and their carers’. Our services are inclusive, responsive and creative. We are committed to supporting people to drive their recovery, develop self-management strategies, and respond positively to future challenges.

Our uniqueness comes from the personalised care we provide, through one-to-one support, talking therapies, self-help groups, employment advice and information and advocacy Services. We equip each individual with the skills, attitude and self-belief they need to go on to live a successful independent life in their community.

We are committed to creating a safe and non-judgemental space where people can receive a warm welcome and help to access the right support at the right time. We believe everyone has the right to be listened to, to be heard and to have a voice, that every individual is at the centre of decision making.

Our core values are to support vulnerable people to have a voice in their care and to secure their rights, represent their interests in care planning and obtain services to meet their bespoke needs. Specifically, we:

• Promote social inclusion;
• Promote health equality;
• Promote social justice.

Our vision and values

Before, during and beyond the pandemic, our vision and values continue to drive everything we do - as an employer, support provider, and a trusted and respected community organisation.

Our vision

To deliver a friendly, safe and positive environment for people with mental health problems. Giving people the skills and tools to self-manage their emotional wellbeing.

The quality of our services means everything to us. The people we work with inspire us and in turn we look for new ways to inspire change. We owe it to the people we work with to grow and shape the future, because we believe in what we do.

Our values

Service user led. We are staunchly committed to reflecting the needs of users and involving members in decisions throughout the organisation. We encourage members to collaborate in service delivery and in the governance of the organisation.

Non-judgemental. We want to provide a friendly and safe environment so that everyone in our organisation feels accepted. We know that feeling judged makes our mental health worse.

Confidential. MhIST protects the confidentiality of everyone in the organisation. Poor mental health has made us and our members feel vulnerable and want to ensure that we do not contribute to those feelings.

Encouraging. MhIST provides an empowering environment that enables people to develop and grow as individuals. We make sure that everything we do is working with people towards their own goals.

Empathic. We champion the wellbeing of individuals and treat everyone with kindness. Respect and dignity are the cornerstones of our behaviour.

Key information

Location: 1st Floor, Moorland House, 116 Bark Street, Bolton. BL1 2AX.

Contract: Full-time (36.25hrs/week), permanent

Salary: £58-£60k per annum, depending on experience.

Annual leave: 22 days annual leave, rising with extended service to 27 days per year, plus statutory bank holidays.

Benefits: Pension scheme with 3% contribution from the organisation.

Opportunities for flexible working arrangements.

Ongoing training and development opportunities.

Role Responsibilities:

As our new CEO, you will manage MhIST efficiently, effectively, and safely, aligning with our strategic aims. You will shape plans, ensure governance, and advocate for mental health, maximizing service impact. This role requires an empathetic leader to inspire a culture of learning, inclusion, and support. Collaborating with our Senior Leadership team, you will manage resources, finances, and operations, maintaining high standards. Supported by a committed Board of Trustees, you will work on strategic direction and financial sustainability.

Requirements:

Experience of working as a CEO or senior leader for a purpose-driven organisation

Genuine passion for our mission with a proven track record of successful business development/fundraising

· Demonstrable experience in governance and compliance

· Experience of building a culture that promotes continuous learning, inclusion, collaboration, and accountability

· Demonstrable experience as a values-led, resilient and people-centred leader

· Strong financial acumen

· Excellent communication and influencing skills

· Understanding of challenges affecting the voluntary sector