Business Support Manager - Fundraising Planning & Performance Team

The Duke of Edinburgh Award helps young people build life-long belief in themselves, supporting them to take on their own challenges, follow their own passions and discover talents they never knew they had. Because when you prove yourself that you’re ready for anything nothing can hold you back.

Would you like to help us offer this opportunity to even more young people?

The Role:

We are three and a half years into our current five-year strategy period and we have already exceeded our target of enabling one million young people to start their Duke of Edinburgh’s Award before March 2026. However, with young people facing such a wide range of pressures and challenges, we must not and will not stop there. We will continue to remove the barriers that can prevent young people participating in the award and enable even more young people, communities and employers the opportunity to benefit from all a DofE Award experience can offer.

As a charity, the DofE’s fundraising team plays a crucial role in achieving these outcomes and we are currently looking for a Business Support Manager who will support the fundraising team and their colleagues in the wider Strategy and Engagement team, to hit ambitious growth targets.

The primary focus of your role will be to support the Fundraising Director in leading and supporting a high performing team. This includes assistance with planning, performance monitoring and administrative support to support the effective operational running of the Fundraising department and the Strategy and Engagement team. You will also lead and manage a small (and potentially growing) Business Support team to assist you with this important work.

This is a brilliant opportunity to work within a creative, collaborative and welcoming team where there will be plenty of opportunity to contribute to ideas, make your mark and get involved in a range of exciting projects or events.

What we are looking for

• Administrative experience including capturing and sharing meeting actions.
• Experience of successfully supporting business objectives by working closely with a wide range of stakeholders and delivering efficient and effective business processes.
• Experience of people management and managing a wider range of senior stakeholders such as senior managers, donors, external partners or volunteers.
• Experience of using HR, CRM or and financial management systems.
• Knowledge of project management principles.
• Ability to spot opportunities to develop and implement improved processes.
• Knowledge and experience of ICT systems (Microsoft Office) and their practical use in supporting an effective business operation’s.
• Able to make objective decisions and delegate appropriately.
• You will be required to attend the London office once/twice per week.

In return, we offer excellent staff benefits including a competitive salary, generous pension contribution, flexible working and an employee assistance programme.

Closing Date: Sunday 13th October – Midnight

First Interviews: Week commencing 21st October to be held virtually via Teams

Second Interviews: Week commencing: 28th October told be held in the London office.

If you would like to access the application form in a different format or if would like any assistance that might help improve your experience while completing the application, please contact us.

The DofE are committed to safeguarding and promoting the welfare of young people.   All successful applicants will be required to undergo a Basic Disclosure and Barring Service check. (e.g. DBS/PVG or similar), including references covering any gaps of employment/education, confirm eligibility to work in the UK and complete a health check.

**The geographical allowance is based on a member of staff having a home or office-based postcode within 30 miles (as the crow flies) from Charing Cross, WC2N 5HS. The allowance is 7% capped at £4,000 per annum.