Development Officer Jobs
Location: Predominantly home working
Hours: Full time (35 hours per week)*
* Employees who have completed the probationary period can choose to participate in a four-day working week.
The Royal Society of Biology (RSB) is a single unified voice for biology: advising Government and influencing policy; advancing education and professional development; supporting our members, and engaging and encouraging public interest in the life sciences.
The Training and Registers Officer is responsible for supporting the RSB’s overarching training agenda through administration, evaluation and development. The successful candidate will help to ensure that the objectives in the RSB business plan are met, with an emphasis on developing a comprehensive training offering to meet the needs of our members and the wider scientific community. In addition, there will be a requirement to provide administrative support to the Professional Registers and the Accreditation programme to ensure growth and high quality standards in both these important areas.
The Training and Registers Officer will join a small dedicated team, overseen by the Director responsible for Accreditation, Training and Professional Registers. This role could require UK travel, some international travel, and nights away from home.
To Apply
Create a free mySociety account on the RSB website via the apply button and apply before 17:00 on Tuesday 8th October 2024 with a CV (2 page max) and covering letter(1 page max) outlining your suitability for the role. Applicants must have the right to work in the UK.
Interviews will take place in Central London (by invite only).
The RSB is committed to ensuring equal opportunities in the life sciences, and supports diversity throughout lifetimes at school and higher education, in the workplace and training; we value diversity and are committed to creating an inclusive culture. We actively encourage applications from people of all backgrounds, abilities and cultures and believe that a diverse workforce will help us to achieve our mission.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
CISV International are looking for an experienced administrator to join the Risk Management and Safeguarding team as the Risk Management Support Officer.
The role will focus on supporting the International Risk Management and Safeguarding Lead and the Safeguarding Support Officer to handle the smooth running of the department as well as to help develop the Risk Management provision for our global members.
The key responsibilities of this role include:
- Leading on Risk Management administration projects
- Being the gatekeeper for the incident case management system, ensuring all reports and evidence are logged appropriately
- Helping to ensure volunteers comply with training requirements and supporting the development of training resources including online training packages
- Analysing data and statistics to assess seasonal performance of programmes and events
- Using standard Microsoft Office software to produce accurate reports and spreadsheets
We are looking for someone who is experienced and enthusiastic about joining an exciting, international organisation. You will need to be sensitive to working with people from different cultures all around the world. An understanding of working with volunteers would also be of benefit. As this role will be part of the Risk Management and Safeguarding team there is sometimes the potential to be dealing with very sensitive material involving safeguarding or child protection issues so you will need to be both resilient and adaptable.
Please see the full job description for more detail.
ABOUT CISV
CISV International is a global organisation dedicated to educating and inspiring for peace through building inter-cultural friendship, cooperation and understanding. Founded in 1950, today we are a federation of over 60 National and Promotional Associations with over 200 Chapters or local groups.
Through our innovative, fun, non-formal ‘learning by doing’ programmes we help our young participants develop to their full potential as future leaders and active citizens, to make a difference in their communities and the world. We also give them the opportunity to build global friendships and networks that will last them a lifetime.
Salary: £25,000-27,000 per year, depending on experience.
Hours: full time, 35 hours per week
Annual leave: 23 days per year pro rata
Closing date: please apply as soon as possible - we will be interviewing on a rolling basis with the intention of filling the post by the beginning of November ideally.
How to apply: Please send a copy of your CV and cover letter. If you would like to discuss the role please contact Angela Forster, International Safeguarding and Risk Management Lead.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you passionate about making a positive impact on people’s lives by providing expert guidance and support in the pursuit of employment, training, and personal development?
Citizens Advice Milton Keynes is seeking an enthusiastic and dedicated individual to join our Works for Us team as an Information, Advice and Guidance Officer (IAGO).
Citizens Advice Milton Keynes has been a cornerstone of support for the community, offering free, confidential, and impartial advice since 1972. Our Works for Us team is committed to delivering a reliable, high-quality, multi-channel service to individuals in Milton Keynes, focusing on improving their skills, accessing employment-focused training, and engaging in personal development activities.
As an IAGO, you will work closely with the Works for Us Team Manager to ensure the efficient and effective delivery of employability services to the public. This includes providing face-to-face advice, phone support and email services The role demands adaptability to fast-changing priorities, compliance with quality standards, and a commitment to delivering in-depth employability advice and guidance.
The successful candidate will also need to be confident and able to provide coaching and training support to small groups of service users on a sessional basis.
Applicants need to:
- Be competent and confident in using IT, and specifically using IT applications and resources on websites.
- Have clear and accurate communication skills, both spoken and written.
- Be able to listen, understand and use information to conduct effective client interviews.
- Be able to work in a team, be organised and manage time effectively.
- Be confident in working towards performance targets.
- Be able to recognise the limits and boundaries of the role.
A background in advice giving, coaching, or tutoring is desirable but not essential. Full training and induction will be provided.
The successful applicant/s will need to complete a Level 3 Qualification in Advice and Guidance as part of their initial training.
We are open to considering part-time and ‘job share’ arrangements for this post.
The successful Applicant/s will be asked to undergo a Disclosure and Barring Service (DBS) check.
Interviews: TBC
Please note interviews will be held face to face
Refuge is the largest domestic abuse organisation in England. On any given day, our services support thousands of women and their children, helping them to overcome the physical, emotional, financial, and logistical impacts of abuse and rebuild their lives — free from fear.
Domestic abuse can be difficult to recognise. It’s complex. And it’s becoming even more so. Perpetrators are finding new ways to control, harass, and intimidate women. So what we do demands expertise as well as dedication. And we’ve worked hard to build both over 50 years. We’ve developed and expanded our services, from refuges to community support to specialist guidance. We’ve raised awareness, challenged attitudes, and campaigned for changes in law and policy. And we continue to collaborate across our sector.
We are looking for a new Chief Executive Officer to work with the Board of Trustees and senior leadership team to lead the organisation through Refuge’s next strategic phase, reshape the strategy and ensure all aspects of our work are laser-focused on achieving the vision. Capable of bringing together survivors, staff, trustees, external partners and wider supporters, you will galvanise those around you to imagine a world free from domestic abuse and steer us closer to it. You will be responsible for leading all aspects of our success, drawing on your deep experience to ensure above all that our services are safe, effective and survivor-led.
Inspiring and dynamic, you will bring experience in a similar role, including running a complex organisation with a substantial change agenda and front-line operations and will have a strong commitment to feminism, empowerment, support and equality.
Please note this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
Closing date: 09.00 a.m on Monday 7th October 2024.
The client requests no contact from agencies or media sales.
Schools’ Project Officer Coordinator (4-5 days per week)
Do you want to have a significant impact on the personal development of 17-year-olds in state schools across London?
Who we are
We are a small, lively and expanding charity promoting the personal development of young people in partner schools, through challenging activities that they design, plan and finally undertake adult free. We invite students (usually in groups) to develop their own challenges, something they want to do but which is well outside their ‘comfort zones’ and to be responsible for every stage of them: we provide planning support, risk management, and expenses funding. Our award winners have climbed the highest UK peaks, cycled to Paris, performed plays at school, harnessed green power via a bike, among many other imaginative and ambitious projects.
Who we are looking for
We are looking for an energetic, talented and reliable candidate to coordinate our schools’ outreach team, inspiring high-quality applications for funding from Year 12s. We are at an exciting stage of growth, now in 20% of London schools, so there is great scope to shape our strategic direction, including cultivating our alumni network of previous award winners. We are looking for competent leader, ideally with experience of risk and physical challenge, and strong administrative skills, who is comfortable working with schools. He/she will be keen to work with a growing charity, and to support young people usually with a poverty of experience and opportunity.
The post is up to 4-5 days per week, based in Southwark, with frequent travel to schools across London. The salary is £30,000 – £35,000 pa pro rata depending on experience. Flexible working considered.
Applications by 23 October 2024. Please see attached JD/PS for details.
See our homepage website for student reports, and more about us
Please send us a CV before 23 October, with a short statement explaining why you are interested in the role and how you meet the person specification. Suitable candidates may be asked to complete an application form subsequently. The interest statement and CV submitted above or posted to the Mark Evison Foundation, PO Box 59519, London SE21 9AL.
The client requests no contact from agencies or media sales.
Who we are:
Muslim Aid is a UK faith-based international development organisation that provides support to communities around the world affected by disasters, conflict, or endemic poverty without regard to their social, religious, or ethnic background.
Established in 1985, Muslim Aid has facilitated the engagement of the British Muslim and non-Muslim community in support of its work in a variety of ways. Over the years, its humanitarian work has included responses to major crises around the world including, famine in East Africa, earthquakes and flooding in Pakistan and Bangladesh as well as conflicts in Syria and Yemen.
We place strong emphasis on long-term development projects that build the capacity of local people to help themselves. In addition to the 5 country offices worldwide we also work with multiple partner offices focusing on sustainable Development Programmes and providing humanitarian relief during times of crisis.
Summary of the role:
As the Monitoring, Evaluation, Accountability and Learning (MEAL) Officer, you will support the MEAL Manager in implementing and developing Muslim Aid's MEAL system. Your role involves strengthening project monitoring, guiding Country Offices and Partners, and ensuring quality and compliance with humanitarian standards. You will also support data collection, analysis, and the measurement of progress against global and departmental strategies, contributing to accountability, learning, and effective service delivery. Additionally, you will work closely with partners and donors to enhance systems within the global programme portfolio of Muslim Aid.
About the Role:
- Collaborate with the MEAL Manager, Programmes team, country offices, and partners to design MEAL systems that align with project goals, MAUK’s global objectives, and local needs, ensuring they are measurable, relevant, and grant-compliant.
- Conduct ongoing assessments of MEAL requirements and capacities, working with focal points and programme leads to enable real-time programme adjustments and system enhancements.
- Support the regular and accurate updating of the MA MEAL system (TolaData) in coordination with country offices and partner focal points.
- Assist in monitoring programme progress by designing MEAL plans, indicators, targets, timelines, and data collection tools.
- Support the preparation of terms of reference for evaluations, case studies, and impact assessments in coordination with focal points.
- Assist the MEAL Manager in building MEAL capacity among staff and partners.
About You:
To be successful in this role, you will need:
- Bachelor’s degree required; postgraduate degree in international development, sustainable livelihoods, humanitarianism, or programme management preferred.
- Understanding of development programmes design, implementation and evaluation.
- Experience with logical/results frameworks, indicators, and MEAL plans.
- Experience developing logical/results frameworks, indicators, and MEAL plans.
- Proficient in teamwork, measurement, analytical thinking, planning, and organisation.
- Strong interpersonal and communication skills; effective in diverse and challenging environments.
Why you should apply:
Join Muslim Aid as a MEAL Officer and make a significant impact on our global humanitarian and development initiatives. If you're passionate about monitoring, evaluation, accountability, and learning, and excel in data-driven decision-making, this role is for you. Your skills will ensure our programs meet the highest standards, deliver meaningful results, and address the needs of the communities we serve. Bring your analytical, organisational, and communication strengths to our innovative team. Apply now and help us transform lives worldwide!
Benefits you will enjoy working for us:
- 37 days holiday (including Bank Holidays and Privilege days)
- Hybrid working
- Paid time off for medical appointments
- 2 hours lunch break on Fridays
- Time off in Lieu (TOIL)
- Pension Scheme
How to apply:
To apply please submit your cover letter (no more than 1 page) and CV.
Mission24 is a dynamic Christian charity committed to spreading the gospel and supporting vulnerable communities through evangelism, discipleship, and humanitarian work. We are passionate about bringing hope and transformation through the power of Christ to individuals and communities worldwide. Our work is rooted in the belief that the gospel has the power to change lives, and we aim to see that message spread as widely as possible.
We are seeking a highly motivated and visionary Chief Executive Officer (CEO) to lead Mission24 through its next phase of growth and development. The CEO will be responsible for the day-to-day management of the charity, overseeing the operational, financial, and strategic aspects of the organisation, and ensuring the charity's continued impact in line with its Christian values and mission. Reporting directly to the Board of Trustees, the CEO will provide strong leadership to the staff and volunteers, build partnerships, and represent Mission24 to a wide range of stakeholders.
How to apply: please click on the 'How to Apply' button for the full application instructions.
YPF Trust are seeking to appoint a Chief Executive Officer, to lead the next phase of the YPF Trust’s development in support of place-based partnerships for children and young people.
This role is a crucial one for the sector; we believe that for too long, children's and young people's services have been overlooked, and young people in England do not have access to the services that are required for them to live the full lives that they should be able to. Importantly we believe that the importance of Place has been ignored and that the passion and drive that is found in local community collaboration is a powerful agent for positive change.
You will have passion for social change and a strong commitment for making the lives of children and young people better. You will be collaborative and inclusive by nature and as comfortable working with small community groups as with Government partners and funders.
The Trust and the Network of organisations that feed into it are broad, and diverse and include people who all want to make this world better for children and young people. If this is you, we would love to hear from you.
ABOUT YPF TRUST
YPF Trust is a national charity that focuses on collaboration in place for children and young people – we know that working in partnership makes children and young people’s lives better.
We support a growing network of over 40 areas across England by providing tools, resources, advice, enthusiasm, and challenge to established, emerging and completely new partnerships.
The YPF Trust originated from work initiated by John Lyon's Charity in Brent in 2014/15. In response to significant changes in local funding and the role of the local authority, John Lyon's Charity invested in local collaboration to sustain and increase investment, maximise resources, and enhance quality and impact – this led to the establishment of Young People’s Foundations or YPFs.
YPFs are locally established, cross-sectoral organisations that seek to sustain and strengthen delivery for children and young people in a specific area, shaped by local needs and ambitions. In practice, they convene and coordinate local services, building the sector's capacity and increasing and shaping investment.
Our vision is that all children and young people are heard and supported to be happy and thrive wherever they are. To make this happen, we believe that every local authority area in England requires a strong and sustainable children and young people’s sector and that effective and meaningful partnership and collaboration between local organisations is central to achieving this.
This is why it is our mission to ensure:
- There is a strong and effective partnership for children and young people in every place that it is needed, sustainably funded according to its specific needs;
- Funders recognise, understand and collaborate with partnerships at an individual and network level;
- National and regional infrastructure bodies work together with local areas (and statutory partners) to provide a coherent offer of support to local organisations
YPF Trust also hosts the Centre for supplementary education (formerly NRCSE) to ensure the continuation of support and guidance to community-led settings offering supplementary (also known as out-of-school) education to children and young people.
Supplementary schools are community-based initiatives to provide additional educational support for children who also attend mainstream schools. They are often geared to provide specific heritage languages, cultural and religious teaching for children from ethnic minorities as well as additional literacy, numeracy, science and homework support.
Working alongside local partnerships YPF Trust supports safe, effective delivery in communities and collaborates with them to raise the profile of community-led activities among mainstream schools and other children’s services.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Our partner, an impactful international charity, seeks a Finance & Admin Officer to undertake a range of accounting and administrative responsibilities to support the smooth running of the organisation, as they seek to grow. The organisation offers a supporting working environment, and the role is an excellent opportunity for an accountant interested in a career in international charity finance.
Responsibilities
- Responsible for day to day accounting, including posting transactions and undertaking reconciliations, making supplier payments and managing staff and company expenses.
- Issue payslips, and ensure that timesheets are completed in accordance with organisational and donor funding requirements.
- Assist in grants financial management, including in reviewing expenses and the preparation of donor reports.
- Assist in office administrative matters, including assisting with logistics/events planning, office supplies, premises and supplier management, and maintaining the fixed asset register.
Requirements
- Accounting professional, studying towards an accounting qualification, with at least three years of experience working in an accounting role within the not for profit sector.
- Astute, able to manage a varied workload, with a strong attention to detail.
- Competent IT user, with experience in Excel and Sage.
- Good communication skills and relationship management skills, both verbal and written.
- Interest in international development and human rights
This role requires a right to work in the UK without requiring sponsorship. The organisation offers hybrid working with the individual expected to be in the office in London 1-2 days/week.
Job title: Director of Fundraising & Communications (High Value Specialist)
Salary: £70,000 (neg)
Location: Hybrid - Central London (2 days, Tuesday and Thursday in office)
Contract: Permanent, Full-time (flexible working hours available)
Role summary
Bowel Research UK, the UK’s leading bowel cancer and bowel disease research funder, is seeking a Director of Fundraising & Communications, a new role for our charity. This is a great career development opportunity for a high-value fundraising specialist looking to broaden and deepen their skills and experience in leading Bowel Research UK’s fundraising and communications activity. If you are looking for a new challenge or, if you are considering stepping up into your first Director role, this could be just the opportunity you are looking for.
About Bowel Research UK
Every year over 16,000 people die from bowel cancer in the UK and over a million suffer from bowel disease. By researching cutting edge treatments, funding truly ground-breaking ‘proof of concept’ research, and getting behind some of the most promising young researchers destined to achieve breakthroughs, Bowel Research UK is saving and transforming literally millions of people’s lives around the world.
What we are looking for
This is a role for a rising leader who has a genuine passion for BRUK’s vision and the energy and determination to drive forward our mission. Our ideal candidate will have a strong background in high value, especially major donor, fundraising who can excite and motivate individuals to support Bowel Research UK’s mission. Working closely with a highly talented group of Trustees, staff and expert volunteers, we need someone with the ability to build and mobilise the resources and relationships required to have a major impact on our vital research funding.
As this is a small charity, along with the ability to lead the organisation’s fundraising and communications, you must be willing to roll up your sleeves to get stuck into the work too.
Why come and work for Bowel Research UK?
- This is a great career development opportunity for a high-value fundraising specialist to broaden and deepen their skills and experience in leading Bowel Research UK’s fundraising and communications activity.
- An opportunity to play a key part of leading the creation and implementation of a new organisational strategy that will inform this role’s development of new fundraising and communications strategies.
- We have an ambitious Board of Trustees who are ready to invest in fundraising and communications development to increase the charity’s research impact.
- We have a new Chief Executive with more than 25 years of fundraising and general charity management experience who is keen to work alongside this post in leading organisation-wide step change and innovation.
- You will be part of a friendly, collaborative and passionate team working towards an important and valuable shared goals.
Recruitment timeline:
Deadline for applications is 9am, Wednesday 9th October 2024.
First, virtual interviews w/c 14th October 2024
Second, in person interviews w/c 21st October 2024
The client requests no contact from agencies or media sales.
Join Fawcett Society as Senior Policy and Public Affairs Officer
£27,200 for 4 days a week, permanent contract (£34,000 per year FTE)
Are you passionate about influencing policy and advocating for gender equality? Do you want to shape key conversations in Parliament and government to create real change for women and girls? The Fawcett Society is looking for a driven and politically astute Senior Policy and Public Affairs Officer to join our Policy and Campaigns team and help push for transformative policy change.
About The Fawcett Society
The Fawcett Society is the UK’s leading membership charity campaigning for gender equality and women’s rights. We strive to create a society where women and girls in all their diversity can thrive and fulfil their potential. Through cutting-edge research, impactful campaigns, and the strength of our members, we drive the national conversation on gender equality.
The Role
As Senior Policy and Public Affairs Officer, you will develop and deliver Fawcett’s engagement with Parliament, government, and other key stakeholders. You’ll use evidence-based research to identify the policy changes that will improve the lives of women and girls across the UK and work to ensure politicians and policymakers take up those ideas. You will play a key role in writing reports, consultation responses, and briefing papers that shape parliamentary discussions, while also empowering our members and supporters to participate in political campaigns.
Key responsibilities include:
- Developing and managing relationships with key political contacts, including MPs, civil servants, and party members, to further Fawcett’s policy recommendations.
- Supporting the development and delivery of Fawcett’s public affairs strategy, including responding to Bills and Select Committee inquiries.
- Drafting reports, press releases, and consultation responses, ensuring timely and persuasive policy communication.
- Organising stakeholder events, such as the Women’s Caucus, to engage political leaders, employers, and civil society.
- Empowering Fawcett members and supporters to engage in political advocacy, from writing to MPs to attending protests.
Who We’re Looking For
You have at least two years of experience in a policy or public affairs role, with a deep understanding of the UK political landscape and a commitment to gender equality. You are a creative problem-solver with the ability to quickly digest complex information, make persuasive arguments, and build relationships with diverse stakeholders. You thrive in a collaborative, fast-paced environment and have a proven ability to lead projects and campaigns.
We welcome applications from:
- Candidates who seek flexible working options, including job-share or compressed hours.
- Those based outside of London who are willing to travel into Westminster for key meetings.
We particularly encourage applications from disabled candidates, older candidates, and Black and racially minoritised candidates, who are currently underrepresented in our organisation.
Location: Remote working is welcome, with regular meetings in Westminster.
Contract: Permanent, subject to a three-month probation period.
If you’re ready to influence policy and advocate for gender equality, we’d love to hear from you!
Apply now and be part of the movement for change.
Our vision is a society in which women and girls in all their diversity are equal and truly free to fulfill their potential
The client requests no contact from agencies or media sales.
Are you looking for an exciting role where you can make a real difference?
Can you organise events that will raise awareness, and speak in front of large groups of people?
Yes? Well, we have an exciting new opportunity for you!
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
About the role
Location: Community based in Fenland, Ramsey area and the A1 Corridor in Huntingdonshire
Contract: Fixed term contract for 1 year
As a Community Engagement Officer you will be responsible for raising awareness within the community of Fenland and parts of Huntingdonshire. Our main focus is to support people living with Dementia to know how to access help and support they need to live as independently as they are able.
You will be working closely within the community, alongside local and national organisations, helping them to develop and establish support networks and to become more Dementia Inclusive.
You will;
- Travelling extensively throughout Fenland, Ramsey area and A1 Corridor in Huntingdonshire, organising and promoting local awareness raising events within communities.
- Networking within communities identifying services, providing information and speaking to group members and identify how to become more Dementia Inclusive.
- Producing items for village newsletter, producing posters and flyers to promote your events.
- Deliver and facilitate Dementia Friends sessions out in the community.
- Working and attending meetings with a wide range of organisations including health, social care, local Government, and voluntary sector.
About you
You are;
- Able to travel independently throughout Fenland and Huntingdonshire with access to own vehicle.
- Confident to speak to groups of people at events.
- Able to organise and promote events.
- Passionate about making a difference to those affected by dementia.
- Possess the skills to establish local contacts and networking.
- Understand working with people from seldom heard from groups.
- Understand community development work.
- Confident using MS packages and patient databases/customer records systems.
Closing date: 17th October 2024
Interview date: 24th October 2024
Dementia is the biggest health and social challenge of our time.
There are currently estimated to be 900,000 people in the UK with dementia. Many are undiagnosed and facing the realities of their condition alone.
At Alzheimer’s Society we’re working towards a world where dementia no longer devastates lives. We do this by giving help to those living with dementia today and providing hope for the future. We’re here for everyone living with dementia.
As a Society, we are made up of people with dementia, carers, trusted experts, campaigners, researchers and clinicians. We are the UK’s largest collective force of people with unparalleled knowledge and over 40 years of experience addressing the biggest challenges facing people living with dementia.
Our Values
We are Determined to make a difference when and where it matters most, by being passionate, focussed and making a lasting impact for people affected by dementia.
Every one of us is a Trusted expert, listening, learning and using evidence and experience. We are Better together by being open, combining our strengths, helping us to achieve more together. We are Compassionate, we are kind and honest, and we don’t shy away from challenges.
Through our values we will make the greatest difference for people affected by dementia.
Equal Opportunities
We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.
We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. During your recruitment process we want to make sure that you bring your whole self and be at your best.
The Development Trusts Association Wales (DTA Wales) is an independent practitioner-based membership organisation promoting the work of, and supporting the growing network of, community enterprises in Wales. Our members are all independent not-for profit organisations who are serving their communities through a wide variety of services and initiatives.
We are seeking a skilled and adaptable comms professional to deliver engaging communications and event support in both English and Cymraeg for DTA Wales and our Egin programme. We need someone who loves telling stories to convey the power of community action, and who excels at curating online and in-person events which support it.
DEADLINE - Midday October 3rd 2024
Please find the job pack and application form on our website.
The client requests no contact from agencies or media sales.
Supporter Operations Officer
Contract: Permanent, Full Time, 35 hours per week
Salary: £33,233 - £34,894 with excellent benefits
Location: London, UK
Hybrid Working: A minimum of 40% of working time is spent face to face, either in London office, or as a result of external engagement or travel for WaterAid. WaterAid is located at Canary Wharf, London and this will be your location and contract base.
About WaterAid:
Want to use your skills in operations & planning to play a vital role in making clean water, decent toilets and good hygiene normal for everyone everywhere?
Join WaterAid as Supporter Operations Officer to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good. On top of that you’ll be joining a 2020 Great Place to Work® award-winning organisation.
This role is a part of the Supporter Experience & Operations (SEO) team that sits within the Mass Engagement Department at WaterAid and aspires to deliver sector-leading supporter care, excellent supplier management and effective internal response handling operations. The team exist to champion the supporter experience across the organisation and ensure this remains consistent at every touch point.
As our organised and conscientious Supporter Operations Officer you will provide effective monitoring of our internal supporter response handling processes, including donation and query management, and bring to the role an understanding of regulations that affect the management of supporter data, and the processing of financial responses.
About the Team:
The Supporter Operations Team plays a central role in delivering an exceptional supporter experience, ensuring smooth internal and external fulfilment to maximise supporter engagement in order to meet our ambitious targets.
This role sits within the Supporter Operations sub-team, reporting into the Supporter Operations Manager. The Supporter Operations Team plays a central role in supporting our fundraising teams, to maximise supporter engagement and ensure that the fulfilment of our fundraising appeals, donor thanking and donation processes are carried out correctly and in compliance with all relevant regulations
About the Role:
In this role, you will manage the team’s workload, forecasting expected capacity to ensure that daily, weekly and monthly tasks are planned out and completed in accordance with set KPIs. As well as supporting the Supporter Operations Manager in monitoring & evaluating the performance of the Operations team using reports to investigate any unusual results/trends.
You’ll also:
- Bring to the role a keen understanding of supporter response handling, the intricacies of processing donations, Direct Debits, Gift Aid, and communication preferences
- Assist with due diligence processes within the wider SEO team, specifically focusing on internal data security practices, response handling accuracy, and adherence to relevant regulatory requirements such as those for Gift Aid or the BACS scheme for Direct Debits
- Proactively identify processes for improvement across the Supporter Experience & Operations Team to deliver efficiencies and improve the effectiveness of internal procedures
- Support campaign managers and other colleagues with any new or existing projects relating to fundraising operations, working closely with internal stakeholders, ensuring requirements are clear and fully documented
About you:
- Knowledge of the rules and regulations of Gift Aid, Direct Debit, Data protection and PCI-DSS compliance
- Strong team player. Proven experience and/ or evidence of providing support/supervision/ training to team members
- Experience of documenting business processes, and comfortable with communicating and influencing a range of stakeholders
- Experience of income processing and donor response handling
- Excellent IT skills (use of Microsoft products, particularly Excel) with ability to analyse data accurately
- High attention to detail with ability to work methodically, ensuring minimal errors, and able to problem solve should errors arise
- Ability to analyse fundraiser requirements, and capable of providing the best fulfilment solution working with internal stakeholders
- Proven problem-solving skills with the ability to listen, understand, analyse and resolve queries of a technical nature (incl. complex queries). Demonstrate an innovative approach to problem solving with the ability to implement robust solutions, taking into account future requirements
- Excellent time management skills. Proven ability to manage & prioritise own workload, conflicting tasks/ deadlines effectively and successfully
Closing date: Applications will close at 23:59 on 29th September 2024. Shortlisting and interviews may take place on a rolling basis and the application process will close if a suitable candidate is found prior to the advertised closing date.
How to Apply: To see the full job pack, please click ‘Apply’. Please apply by submitting your CV and a cover letter in one document in either Word Document or PDF format.
Pre-employment screening: In order to apply for this post, you must be able to demonstrate your eligibility to work in the UK. All our vacancies require a basic Disclosure and Barring Service (DBS) check to comply with our Safer Recruitment policy.
Our Benefits:
- 36 days' holiday annually (including 8 Bank Holidays)
- Option to buy an extra 5 days annual leave
- We offer a generous pension plan with employer contribution of up to 10%
- Wide range of flexible and agile-working arrangement
- Season Ticket Loan
- Free annual eye tests
- Pay as You Give charitable giving scheme
- Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave
- Sabbaticals
- Volunteer Day
Our Commitment:
Our People Promise:
We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose - where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.
Equal opportunities:
We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.
Safeguarding:
We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. As a safeguarding measure, WaterAid carries out background checks on all potential employees. This is done following the conclusion of recruitment and prior to assuming full employment.
Our vision is a world where everyone, everywhere has sustainable and safe water, sanitation and hygiene.
This vacancy has arisen as the result of the retirement of our current Fundraising & Marketing Director in Spring 2025. We are looking for a dynamic and experienced leader to take over this pivotal role within the charity.
Based at either of our two sites in North Weald and near Colchester (with regular attendance at the other site), you will oversee the strategic management of our charity's fundraising, marketing, and communications. You will lead in the creation, development, and implementation of a range of revenue-focused strategies, and have overall accountability for a large team that generates the funds needed to keep the service operational. As a key member of our Executive Team, you'll collaborate closely with our CEO and other members to drive the delivery of our short, medium, and long-term goals.
Role responsibilities
- Lead the development and implementation of robust and diverse income generation and marketing strategies that meet both the current, and future, operational needs of the charity with a focus on lottery growth.
- Advise and support the CEO and Board on all fundraising and marketing matters.
- Develop and deliver income diversification plans.
- Lead the team in a positive and inspirational way to maximise all opportunities across our region.
- Develop and build working relationships with key stakeholders and other air ambulance charities.
What we’re looking for
You will have extensive fundraising experience in a compatible context, specifically across key areas of income generation. You must be target driven to achieve income objectives set. You will have appropriate qualifications or be qualified through experience in fundraising and marketing and/or communications.
We're seeking an applicant with excellent interpersonal and stakeholder management skills, high emotional intelligence, and the ability to build effective relationships at all levels. The ideal candidate will have experience working at a senior executive level, demonstrating sound judgement, political and commercial acumen, and exceptional planning and prioritisation skills. You must be resilient, target-focused, and capable of managing multiple tasks under tight deadlines while delivering exceptional standards.
EHAAT is a charity which provides vital life-saving care to critically ill and injured patients across Essex, Hertfordshire and the surrounding areas.
The client requests no contact from agencies or media sales.