Social Welfare Jobs in Kingston Upon Thames

Support & Wellbeing worker (Young Adult Carer Lead)

Salary: £ 35,625 per annum (Pro rata according to working hours)

Hours: Part Time (28-35 hours per week)

Location: Main office based in North West London, opportunity of some flexible working

Department: Support & Wellbeing Team

Reports to: Support & Wellbeing Service Manager

Benefits: 30 Day annual leave per annum (pro rata for part time employees), 3% Pension from April 2020

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Main Purpose of the Role:

This is an exciting opportunity to join our dynamic team at Camden Carers and make a difference to the lives of carers and families in Camden. We are looking for a hardworking, innovative, enthusiastic and flexible team member who is able to adapt to the ever changing and challenging times we find ourselves currently in.​

As a part of the Support & Wellbeing Team, you will be required to identify Young Adult Carers aged 18-30 years from all communities in the London Borough of Camden, who care for a family member, partner or friend with a disability or long-term illness. You will provide relevant and appropriate support, information and advocacy to Young Adult Carers. You will lead on developing and maintaining effective partnerships with other statutory and voluntary services as well as developing a service to support Young Adult Carers who are also NEET (not in education, employment or training).

Carers Trust estimate that there are at least 600,000 Young Adult Carers in the UK.​

A consultation carried out in 2023 showed that over 75% of Young Adult Carers in Camden have poor emotional/mental health and poor physical health. The study also highlighted that high numbers of Young Adult Carers require support with finances, employment, education and managing personal relationships.​

Camden Carers values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community. We are committed to ensuring that all employees and job applicants are provided with equality of opportunity in employment.​

Please note that we do not accept CV's or Cover letter, please ensure to complete ALL relevant documents for this role.

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Deadline: Monday 14th October 2024 by 9am​

Interviews will be taking place on Tuesday 22nd October 2024 via Zoom​

Are you a highly organised and proactive individual with an interest in social welfare advice and support? Do you have excellent communication and interpersonal skills, and a passion for helping people to overcome homelessness and poverty?

 Join our friendly and skilled advice team as our new Casework Administrative Assistant.

Provide administrative support to our casework services and Pro Bono Project and make a real difference for people facing poverty and homelessness.

About the role

This is an exciting opportunity to join our dynamic and committed advice team. The post holder will provide administrative support to our casework services and the co-ordination and administration of our Pro Bono Project. 

About Z2K

Z2K’s vision is that everyone lives a life free from poverty. We are here to end poverty for the more than 1 in 5 people in the UK who experience it. To secure adequate incomes and freedom from high costs, we provide frontline advice and representation and campaign for change. We work alongside experts by experience in everything we do. 

About you

We are looking for a highly organised and proactive individual with an interest in social welfare advice and support. You will demonstrate excellent communication and interpersonal skills, have a commitment to working with communities who are highly disadvantaged and a passion for helping people to overcome homelessness and poverty. You will have excellent IT skills & experience working with Microsoft office and other cloud-based software, a great telephone manner and strong admin skills.  You may have experience utilising Customer Relationship Management/Casework Management systems.

Are you great at talking to people?

We’re looking for someone to train as a Community Energy Champion to be able to provide energy advice to people in communities.

You will visit clients at home to complete Home Energy Audits, providing information and individualised support, and facilitating access to options which will improve people’s wellbeing and energy security. This will include recommending grants and helping complete applications and forms.  

As a Community Energy Champion, you will deliver face-to-face and virtual energy workshops to parent groups, carers groups, community groups and others. There is also the opportunity to  work with energy and water providers and other organisations to arrange themed workshop sessions.

This role will suit someone with excellent communication, planning skills, time management and an adaptable working style. Applicants should have relevant experience of delivering information and advice to a range of client groups. You must be confident using IT and will be trained to use our client database.

This is a part-time role (22.5 hours) and is 6 month fixed-term (possibility of extension) based at hub in Lewisham but also travelling across South London to carry out community and home visits. Own car would be an advantage.

Apply today!

We offer our employees:

· Inclusive values-based environment

· Competitive remuneration package

· Workplace pension scheme

· Generous 31 days annual leave entitlement plus bank holidays

· Opportunities for hybrid working

· Benenden Health Care

· Death in Service Benefit

· Cycle to Work Scheme

· Employee Supported Volunteering scheme

· Development opportunities

· and more

Imago is committed to Safer Recruitment practices, and the post is subject to references and an enhanced Disclosure and Barring Service check.

Please either submit your CV with a short covering note or visit our website for full details.

Imago recognises that many people in our society experience discrimination or lack of opportunity for reasons that are not fair. We aim to create a culture that respects and values each other’s differences, and see these differences as an asset, as they improve our ability to meet the needs of the organisations and people we work with. We proactively seek to increase opportunities for inclusion, and celebrate diversity across our organisation and within communities.

Imago recognises its duty to safeguard and promote the welfare of the children, young people and adults at risk who access its services or with whom it comes into contact.

Are you an organised and efficient administrator?

We are looking for someone to join our team supporting Unpaid Carers in Lewisham in a part-time admin role based at our Carers Hub at Glass Mill Leisure Centre. Our activities programme offers Unpaid Carers the opportunity to have a break from their caring responsibilities in a social environment where they can meet other carers and focus on their wellbeing.

You’ll work closely with the service manager to plan and arrange a wide programme of activities for young and adult Unpaid Carers. This will involve liaising with providers, ensuring health and safety, insurance and other checks are in place, arranging resources and refreshments, completing risk assessments and booking venues.

You will promote activities to Unpaid Carers, manage bookings and respond to queries. As the role is based in our Carers Hub, you will interact with Unpaid Carers visiting the team or enquiring about the service. You will also provide additional admin support to the team as needed.

Applicants should have experience in an admin role and excellent customer service skills. You will require exceptional communication, organisational and written skills, and should be a proactive and creative thinker. You must be proficient in using Word and Excel, with experience of using databases.

The part-time hours (22.5) can be worked as 3 full days or shorter days across the week. Some flexibility is required for occasional evenings or Saturday working.

Do a job where you make a difference. Apply today.

We offer our employees:

· Inclusive values-based environment

· Competitive remuneration package

· Workplace pension scheme

· Generous 31 days annual leave entitlement plus bank holidays

· Benenden Health Care

· Death in Service Benefit

· Cycle to Work Scheme

· Employee Supported Volunteering scheme

· Development opportunities

· and more

Imago is committed to Safer Recruitment practices, and the post is subject to references and an enhanced Disclosure and Barring Service check.

Please either submit your CV with a short covering note or visit our website for full details.

Imago recognises that many people in our society experience discrimination or lack of opportunity for reasons that are not fair. We aim to create a culture that respects and values each other’s differences, and see these differences as an asset, as they improve our ability to meet the needs of the organisations and people we work with. We proactively seek to increase opportunities for inclusion, and celebrate diversity across our organisation and within communities.

Imago recognises its duty to safeguard and promote the welfare of the children, young people and adults at risk who access its services or with whom it comes into contact.

ABOUT THE ROLE

We are seeking a highly skilled and experienced Registered Psychologist with forensic psychology experience to join our clinical team, supporting a specialist service based in Croydon. The service operates within a 27-bed residential facility that cares for individuals with forensic mental health needs, complex conditions, and dual diagnoses. As a key member of the clinical team, you will provide evidence-based psychological assessments and interventions, focusing on the rehabilitation and reintegration of residents with complex mental health and forensic backgrounds.

This is an exciting opportunity to collaborate with mental health professionals, including those with forensic expertise, allowing you to make a significant impact on service development. You will also play a vital role in driving clinical improvements and contributing to the strategic direction of our forensic mental health services.

Your responsibilities will include conducting in-depth clinical assessments, designing tailored intervention plans, and offering specialist psychological supervision and guidance to staff to ensure high-quality, therapeutic support. You will be instrumental in shaping the clinical care of individuals with complex presentations, including those with forensic histories, mental health challenges, and behavioural disorders. 

Penrose Croydon: Our Croydon facility offers a psychologically informed environment across four distinct sites, providing medium and low-support forensic mental health services to men and women. These services are designed to support residents' rehabilitation and aid their successful reintegration into the community. The job holder will work across different sites in the South London area, offering flexibility and the opportunity to engage with a variety of services and residents in need of support.

Shift Pattern: 22.5 hours per week, with flexible scheduling based on service needs. There may be opportunities for remote work, depending on service requirements. 

Salary: NHS Equivalent Band 8A 

Additional Support Benefits for this specific role include:

• Clinical Supervision 
• A CPD budget of £500 per annum
• Support from our Clinical Lead 
• NHS Blue Card eligible  

ABOUT YOU

We are looking for a motivated, clinically driven professional who can take leadership in creating and sustaining a positive, psychologically informed environment. You will be confident in delivering complex psychological assessments, developing therapeutic frameworks, and providing clinical supervision to the wider team. Your experience as a Forensic Psychologist will include working with individuals presenting challenging behaviours and mental health issues within forensic or high-risk settings. In this role, you will not only work alongside fellow Forensic Psychologists but also play a pivotal role in shaping the direction of the service. You will have the opportunity to influence organisational change, contributing to the wider development of clinical practices within the organisation.

What we are looking for:

• Post-graduate doctoral level training in Applied Psychology (or equivalent) as accredited by the BPD (or equivalent awarding body)
• HCPC registration as an applied Psychologist 
• Previous experience working as a qualified forensic psychologist, including working with people with complex backgrounds/needs and a good understanding of the sector
• Ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs
• Ability to teach, train, consult, and deliver clinical supervision
• Understanding of criminology, psychology, and behavioural patterns, and how they link to different behaviours and engagement
• Ability to understand and apply safeguarding protocols as they arise
• Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents

What do we offer?

• 25 days annual leave, increasing with the length of service
• Training and Development, including access to courses, upskilling, and progression plans
• Medicash includes discount gym memberships, routine optometry care, dental treatments, and physiotherapy treatments
• Employee Assistance Programme, including counselling
• Reflective Practice regular sessions by an external provider to support Mental Health and Wellbeing.
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• Regular all staff webinar - access to leadership team to ask any related questions 

WHAT'S SOME OF THE RESPONSIBILITIES YOU WILL HOLD?

• Provide highly specialised psychological assessments for residents with complex mental health conditions
• Develop and implement tailored therapy and intervention plans, informed by evidence-based practice
• Offer clinical supervision and consultation to the wider team, enhancing service delivery
• Provide expert advice on criminology, psychology, and behavioural interventions to support residents' rehabilitation
• Lead group and individual workshops focusing on mental health, behavioural change, and reintegration strategies
• Ensure compliance with all HCPC, Health and Safety, and CPD requirements
• Contribute to service-wide clinical discussions and help shape the ongoing development of our forensic mental health services
• Collaborate with colleagues to influence broader organisational strategies and initiatives 

Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position. 

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

WORKING FOR US

ABOUT US

Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change

Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Our Values

Ambition – Eager to succeed and to accomplish as much as possible for our people

Empowerment – Giving staff and the people we support the tools, training, and information they need to achieve their potential

Transparency – Upfront and visible about our actions and open to scrutiny from stakeholders, service users, and staff

Inclusivity – Listening to, understanding, and including all our stakeholders to ensure we make a difference and get things right

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website. We are an inclusive employer, committed to Equity, Diversity, and Inclusion (EDI). We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We have a team of ambassadors who are staff volunteers and actively support us in fortifying our organisational value of Inclusivity. SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience ; Naturally, we approach any emerging issues with empathy and sensitivity.

Organisationally, we’re proud to mention that our staff Ambassadors career aspirations generally benefit from embracing this unique opportunity to develop their respective skill sets in spaces that exist outside of their daily roles.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We are an inclusive employer and encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details above. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.

We are working with a national charity with a clear vision of a society where care and support maximises people's choices, removes social inequality, and enables people to live fulfilling, safe and healthy lives. We are looking for an outstanding, temporary PA to work remotely on an ongoing temp contract with scope to become permanent. Occasional visits to the London office are required once a month.

The Personal Assistant to the CEO is the first point of contact for general CEO queries, and will be responsible for managing the CEO’s diary, coordinating and scheduling meetings and ensuring effective time management. The role holder will need to attend various meetings including internal management, staff, board and committees, to take clear, concise and succinct minutes and actions, ensuring appropriate follow-up is completed. The role holder will need to be a strong communicator, with attention to detail and discretion an essential criteria. 
 

1. Manage the CEO’s calendar, appointments and meetings
2. Coordinate and arrange internal and external meetings, including management, board and committee meetings, ensuring timely preparation of the agendas and supporting meeting papers
3. Attend meetings to capture, clear and succinct minutes and actions (at least one meeting per month, will be held physically in London)
4. Pro-actively follow up on meeting actions to ensure associated deadlines are met

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity.

In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a call to brief you on the role. We are looking forward to connecting with you.

Key Details

Salary: £68,000 per annum with generous benefits including 25 days annual holiday plus public holidays, enhanced pension contribution, private medical health insurance, life assurance, and flexible/hybrid working.

Hours: 35 per week over 5 days. 

Contract type: This is a full time permanent role. The role is advertised as “full-time”.

Location: Hybrid working with office in central London and options for flexibility to work from home. The postholder will be expected to attend our central London office regularly - minimum of 2/3 days a week.

About the Role

This Legal Manager Group Litigation role will report to the Legal Director with day-to-day responsibility for sourcing,scoping, developing and running Good Law Project’s group litigation cases and projects and for working with the team to build successful campaigns.
 

The link to our job pack which includes the full job description, personal specification, Good Law Project values, and structure chart can be found below.  Alternatively, click "Apply via Website" to view the job pack on our website.

What we're looking for

• Qualification as a solicitor or barrister in England and Wales (practising or non practising). 

• Five years experience of working in a legal environment (including training contract or paralegal work).

• At least five years group litigation experience with the ability to manage multiple projects at once.

• Understanding of the economics of group litigation.

• Interest in social change and how the law can be used to deliver it.

• Committed to Good Law Project’s vision of what a better world looks like.

• Experience of leading and managing junior members of staff. 

What we do

• Good Law Project (GLP) is a not-for-profit campaigning organisation which holds power to account and fights for a fairer, greener future. We believe in people-powered justice.

• We had a primary role in overturning the prorogation of Parliament in 2019. We successfully challenged the Government’s operation of a fast track ‘VIP lane’ for awarding lucrative PPE contracts to those with political connections and our campaigning played a key role in the Met Police opening an investigation into Boris  Johnson over the Partygate scandal. In July 2023, we forced the Government to accept that its flagship Net Zero strategy is unlawful and to develop a better plan.

• Our close-knit team of staff work across three core areas: campaigning, legal and operations. We are nimble and reactive to external events which means Good Law Project suits people who thrive in a fast-paced, at times quite pressured environment. You must share our passion for upholding democracy, protecting the environment and ensuring no one is left behind. Our culture is one of openness and innovation which encourages all staff to pitch ideas and influence the organisation’s direction. We are brave, honest and decisive – those are Good Law Project’s values. We recognise the value of our employees, individually and collectively, and are committed to investing in their welfare and development.

• See our website for more about what we do.

How to Apply

To apply for this role, click on "Apply via Website" to be redirected to our website where you will be asked to complete an online application form and upload your CV.

Contact

If you have any questions about this role, please email the contact details in the job pack below. Or click "Apply via Website" to view our contact details on our website.

“Providing free, independent, confidential and impartial advice"

Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham and Walworth and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns. 

Trainee Generalist Advice Caseworker

Salary NJC Scale 5 - £30,346 per annum 

Full-time – 35 hours per week

Initially Fixed Term for 12 months (with possibility of extension)

This is an exciting opportunity for a Gateway Assessor or Advice Worker with a minimum of three months experience to be fast tracked through the full Citizens Advice Generalist Adviser training programme. Once having completed an initial four weeks training period you will be allocated to work on one of a range of different projects and services providing direct advice to the public and undertaking casework on social welfare law issues.

• You must be a trained Gateway Assessor with a minimum of three months experience 
• An understanding of the advice needs and issues of the local community in a diverse inner-city area
• To understand, empathise with and be committed to the Service’s aims, principles and equal opportunities policies

Closing date: 9.00 am Friday 4th October 2024

Interviews will take place on: Tuesday 8th October 2024

We offer a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% salary, and training and development opportunities to continue your professional development.

Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

2makeit helps rehabilitate prisoners and ex-prisoners by offering them creative expression through programmes using music and the arts, mentoring, advice and guidance.

This part-time, maternity cover role co-ordinating the growth of 2makeit’s work supporting the rehabilitation of offenders in the community is home-based with travel around London and the South East and involves:

· Liaison with prisons, probation and other agencies

· Responsibility for a small caseload of service users

· Maintenance of a robust record-keeping and evaluation system

· Management and development of projects in the community.

We are looking for:

· Knowledge of current policy and practice in criminal justice, the arts and outreach or support to marginalised people

· Experience of working in the criminal justice and/or charity sector

· Excellent interpersonal, communication and listening skills

· Excellent planning and organisational skills and ability to manage a diverse workload

· Commitment to the aims of 2makeit

· Ability to work collaboratively with other partner organisations with good negotiation skills

· Discreet, sensitive and non-judgemental attitude with the ability to understand the importance of, and maintain, confidentiality.

· Excellent IT knowledge and skills.

· Willingness to work occasionally outside of normal working hours.

“Providing free, independent, confidential and impartial advice”

Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham and Walworth and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns. 

Gateway Assessor

NJC Scale 2 - £26,662 to £27,039 per annum

Full-time – 35 hours per week

The role will assist in providing a quality service to clients through face to face, telephone and digital gateway assessment by supplying accurate, personalised, relevant information and guidance. You must have:

• Recent experience of undertaking the role of Gateway Assessor or of providing information, advice and guidance to the public either through face to face, telephone and emails including experience of exploring clients’ problems and identifying appropriate next steps.
• An understanding of the main enquiry issues involved in assessing clients' problems
• Experience of using interpersonal skills, including sensitive listening and questioning skills to understand the needs of others, especially in the context of telephony
• To understand, empathise with and be committed to the Service’s aims, principles and equal opportunities policies

In return, we can offer you a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% of gross salary, an Employee Assistance Programme and training and development opportunities to continue your professional development.

Closing date: 9.00 am Friday 4 October 2024

Interviews: Tuesday 8 October 2024

Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

Job Title: Retail Operations Administrator

Location: London

Salary: £27,104.62 per annum

Weekly Hours: 35

Reference: YMC1047962

About YMCA England & Wales:

At YMCA, we are committed to helping young people, families, and communities across England and Wales thrive. Our Retail Operations play a crucial role in supporting this mission by generating vital funds through our charity shops. If you are passionate about making a difference and eager to build your career within a purpose-driven organization, this could be the perfect opportunity for you.

Job Description:

We are seeking a detail-oriented and proactive administrator to join our team at YMCA England and Wales. In this role, you will provide essential administrative support to our field and support teams, ensuring smooth and efficient day-to-day activities. This is an excellent opportunity for an organised individual looking to advance their career in a fast-paced, supportive environment, with the potential to grow within the YMCA family.

Key Responsibilities:

- Print, pack, and dispatch resources to stores and field teams

- Respond to phone calls and emails, utilising standard templates where applicable

- Coordinate hotel and meeting room bookings for team meetings and events

- Provide administrative support to field and support  teams

- Deliver exceptional customer service to stores and customers

- Perform accurate data entry and maintain administrative records

- Assist with other administrative tasks as needed to ensure operational efficiency

Skills we are looking for:

- Proficiency in Microsoft Office (Word, Excel, Outlook)

- Strong communication and customer service skills

- Excellent organisational abilities with a keen attention to detail

- Capacity to handle multiple tasks efficiently in a fast-paced environment

- Previous experience in retail is advantageous

Why join us?:

At YMCA, you’ll be part of a team that makes a real difference in the lives of people across England and Wales. We offer a welcoming, inclusive working environment and opportunities for career growth within the charity sector. If you are committed to supporting our mission and are ready to take on a dynamic administrative role, we’d love to hear from you!

What you can expect:

-Competitive pay and generous allowances regarding holidays, healthcare, pensions, life assurance and maternity/paternity/adoption leave, employee assistance programme, annual season ticket loan* and subsidised gym membership* (*upon successful completion of probation)

Our recruitment process is anonymised and candidates' names are hidden. We welcome and encourage job applications from people of all backgrounds, particularly those from disabled and Black, Asian and Minority Ethnic (BAME) candidates. Safer recruitment is important to us and the successful applicant will be asked to provide two references. They will also be required to complete a safeguarding self-declaration, safeguarding training and undertake a DBS check.

How to apply:

If you believe you have the skills and enthusiasm to excel in this role, please submit your CV. 

 Job Title: Social Welfare & Digital Support Adviser

Accountable To: C.E.O

Responsible To: Advice Services Manager

Working Hours: 35 hours per week (Full-Time)

Salary: £31,000 per annum (Including London Weighting)

Location: Limehouse Project, Unit 2, 789 Commercial Road, London E14

PURPOSE OF THE JOB:

As a Social Welfare & Digital Support Adviser, you will play a key role in providing comprehensive advice, casework support, and digital support to the residents of Tower Hamlets. As a dedicated and empathetic Social Welfare Advice & Digital Support Adviser, your role will be essential in empowering individuals with complex and multiple needs, helping them navigate the intricacies of the welfare benefits system and access the financial support they deserve. Additionally, you will provide vital digital support to enable clients to manage their welfare claims online, enhancing their digital confidence and independence. Through a holistic approach that incorporates social, cultural, financial, and digital issues, you will address the diverse needs of our clients, ensuring they receive well-rounded support and are equipped to navigate the online systems essential to managing their welfare benefits.

KEY DUTIES AND RESPONSIBILITIES:

• Holistic Client Assessment and Support - Conduct detailed, confidential interviews with clients, applying a holistic approach to assess their needs for advice and support, including digital needs.
• Comprehensive Needs Assessment - Assess various aspects such as financial situation, social welfare entitlements, debt, digital literacy, and other significant issues affecting clients and their families.
• Digital Support - Provide guidance to clients in accessing and managing welfare benefit claims online. This includes assisting clients with online Universal Credit applications, managing online accounts, and building their digital skills for greater self-sufficiency.
• Advice and Casework - Provide high-quality advice and casework support on all social welfare benefits such as Universal Credit (UC), Disability Living Allowance (DLA), Personal Independence Payment (PIP), Attendance Allowance (AA), Council Tax Reduction (CTR), Discretionary Housing Payments (DHP), Carer's Allowance (CA), Housing Benefits (HB), legacy benefits and travel-related services such as blue badge/freedom passes, unemployment benefits, and other welfare benefits. This includes offering digital assistance where needed.
• Application Assistance - Assist clients in completing application forms, mandatory reconsideration, appeals, and other paperwork related to social welfare benefits, money and debt, funding, and grants, both in person and online.
• Tailored Client Support - Ensure that services are adapted to the needs of each client, considering communication, digital abilities, understanding, and vulnerabilities, while supporting their navigation through online platforms.
• Financial Advice & Support - Provide advice on income maximisation, debt management, budgeting, savings, and accessing financial support, empowering clients to achieve financial independence, including offering digital tools to help manage finances.
• Client Involvement - Through clear communication and consultation, ensure clients are involved in resolving their social welfare issues, including welfare benefits, debt, and money management, and are kept informed on the progress of their case, particularly regarding digital aspects.
• Digital Training and Confidence Building - Assist clients in developing digital skills to independently manage online claim forms, journals, and accounts, ensuring they are well-equipped to navigate online welfare systems.
• Compliance and Quality Standards - Provide advice and casework support that adheres to the Advice Quality Standard (AQS) and digital best practices.
• Digital support and Case Management - Use the Lamplight database system to organise and manage client support, including digital support case recording and compliance with LHP’s case management procedures.
• Monitoring and Evaluation - Contribute to project monitoring and evaluation by providing data on digital support & financial outcomes and also producing evaluative reports for the Advice Services Manager, focusing on digital engagement and success.
• File and Data Management - Maintain accurate digital records of client interactions and stay updated on social welfare policies, regulations, and digital support systems.
• Community Engagement and Partnerships - Liaise with local authorities, health services, and community organisations to support clients, including digital outreach and awareness-raising activities.
• To liaise with other agencies and develop strong working relationships to support clients effectively, including partnerships with GP surgeries.

· Deliver advice sessions at the LHP office, GP surgeries, and other outreach venues, raising awareness of available support services.

· Participate in borough-wide forums and activities to develop relationships with other organisations and enhance community awareness.

• Client Relations and Safeguarding - Build trustful relationships with clients, ensuring safeguarding and digital support considerations are fully met.
• Professional Conduct and Team Participation - Maintain confidentiality, adhere to equal opportunities, and observe LHP policies, including digital inclusion strategies, while participating in team meetings to share knowledge and best practices.
• Health and Safety - Ensure adherence to health and safety regulations, particularly around digital workspaces and client interactions. 

GENERAL RESPONSIBILITIES:

1. To support the Limehouse Project’s overall goals and vision.

2. Carry out day-to-day general administrative duties that are vital to the smooth running of the services and specific project-related work such as responding to letters, doing follow-up work, etc, and its online appointment sheets for LHP and external partners.

3. Attend Limehouse Project staff meetings regularly.

4. Carry out such other duties, as the LHP manager and management committee shall from time to time require.

5. Keep up-to-date by undertaking further study or training, as may be necessary or which may be required by LHP and which contributes to the provision of an effective service.

The duties laid down in the job description may change following a review and consultation between the post-holder and line manager.

Please see the full job desription and specifications and apply via the webiste with the full application forms.

The Access to Justice Foundation is seeking a Development Officer to join us at an exciting time, as we launch new organisational and fundraising strategies. We are offering a unique opportunity to learn and apply your skills across a range of fundraising streams.

You will be responsible for promoting and administering pro bono costs orders, supporting volunteer organisers of our annual fundraising walks, and maintaining key stakeholder relationships and securing new donors (principally law firms and charitable trusts).

You will work closely with the Development Director (who oversees our fundraising and development strategy) and the other Development Officers (who will share responsibility for fundraising, alongside their broader promotion and awareness raising activity).

For the full job description, please download the applicant packet below.

Job Title: Energy Efficiency Adviser/Caseworker  

Accountable To: The C.E.O

Responsible To:                    Advice Services Manager

Working Hours 21 hours per week (3 days)

Salary: £19,530 per annum (Including London Weighting)

Location: Limehouse Project, Unit 2, 789 Commercial Road, London

E14 and Other outreach venues across the borough

PURPOSE OF THE JOB:

The purpose of this job is to provide energy efficiency advice and casework-level support to individuals and families living in low-income households and facing fuel poverty. The primary goals of the project are:

1. Raise Awareness & Energy Savings - Educate vulnerable local communities, who may lack prior knowledge, about strategies for reducing energy costs and achieving long-term energy and financial savings. The aim is to empower individuals with practical energy-saving techniques and encourage grassroots peer learning within these communities to help spread survival strategies.

2. Energy Advice & Fuel Debt Support - Offer detailed guidance on energy management, including addressing fuel debt issues, to help clients understand their fuel usage in the context of their overall financial situation. This includes enabling individuals to make informed decisions about energy consumption and related financial matters.

3. Assist Vulnerable Communities in Energy Crisis - Equip particularly vulnerable households with the skills necessary to cope with the growing crisis in household energy debt, as consumption rises sharply. This involves preparing communities to manage their energy usage and finances more effectively in the face of increasing energy costs.

4. Income Maximisation & Benefits Awareness - Help raise awareness about entitlements and assist clients in claiming relevant benefits to maximise family income, ultimately helping them manage energy expenses more sustainably.

KEY DUTIES AND RESPONSIBILITIES:

1. Holistic Client Assessment and Support - conduct detailed confidential interviews with clients, applying a holistic approach to assess their needs for advice and support.
2. Compliance and Quality Standards - Provide energy efficiency advice and casework support that adheres to the Advice Quality Standard (AQS).
3. Comply with AQS case management and case recording procedures and processes, contributing to the delivery of high-quality advice and casework, and the collection and reporting of statistical data as required to enable accurate evaluation of the impact of the service and reporting to funders.
4. To be responsible for delivering high-quality one-to-one advice and casework on energy efficiency - targeting our food hub participants and other local residents who are on low income. 
5. To raise awareness and assist people without any previous awareness/knowledge of how to save on energy costs and develop long-term energy and monetary savings within their homes.
6. To facilitate and deliver monthly Switching Off Poverty workshops/talks/group sessions about fuel poverty; how to identify at-risk local residents; what tools/assistance is available; and how to impart help and guidance following the end of the programme - these workshops aim to enable participants to access tools and develop the new skills required to help them monitor, track, record, and understand their household fuel use and bills.
7. Provide advice and assistance through a range of channels; Face-To-Face, Telephone, Teams/Zoom, WhatsApp as well as via email/letter.
8. To ensure that the service offered is tailored to the needs of clients and takes into account the particular needs of each individual, including issues around communication, understanding, and vulnerability.
9. Through clear communication and consultation, ensure that clients remain involved in resolving their energy debt, benefit, and money management issues and are kept informed on the progress of their case throughout our work with them.
10. To provide advice and support around energy efficiency and money management; income maximisation; budgeting; saving; debt and understanding and accessing appropriate financial products.
11. To effectively use the database system (Lamplight) to organise and manage client support and to take on issues (as cases) for the client that may have issues with billing and metering problems. Take up complaints and provide grant-assisted schemes. All work is to follow the file LHP’s management procedure. 
12. To be responsible for the delivery of an agreed annual project plan, meeting targets and milestones for the Energy Efficiency advice service.
13. To liaise with other agencies and develop and sustain good working relationships with those agencies.
14. To be responsible for maintaining project files with evidence of project outputs and milestones.
15. Supported by the Advice Services Manager and members of the team, you will collectively develop relationships with other organisations by attending various borough-wide forums and raising awareness.  
16. To be responsible for preparing the quarterly project monitoring report to send out to the funder and ensuring progress against milestones and achievement of agreed targets are being met.
17. To contribute to the monitoring of the project and provide quarterly and annual monitoring data and evaluative reporting to the Services Manager for dissemination to the Funders.
18. To establish and maintain warm relations of trust and cooperation with clients in keeping with the Limehouse Project ethos.
19. To remain alert to issues relating to capacity, client understanding, and safeguarding issues when working with clients and promptly consult with the Advice Services Manager regarding any areas of concern.
20. To respond to clients’ file reviews, take action and follow the key date task diary on the LHP database system.
21. To strictly adhere to all LHP policies, in particular those on confidentiality, equal opportunity, case recording, file management policy, etc. Strictly follow the AQS Quality System e.g. clients’ filing system, monitoring system, referral system, etc, and keep them up to date.
22. Community Engagements and Partnerships – Liaising with other agencies, such as local authorities, health services, and community organisations, on behalf of clients.
23. To liaise with other agencies and develop strong working relationships to support clients effectively, including partnerships with GP surgeries.
24. Deliver advice sessions at the LHP office, GP surgeries, and other outreach venues, raising awareness of available support services.
25. Participate in borough-wide forums and activities to develop relationships with other organisations and enhance community awareness.
26. To observe all rules relating to Health and Safety.

GENERAL RESPONSIBILITIES:

1. To support the Limehouse Project’s overall goals and vision.

2. Carry out day-to-day general administrative duties that are vital to the smooth running of the services and specific project-related work such as responding to letters, doing follow-up work, etc., and its online appointment sheets for LHP and external partners.

3. Attend Limehouse Project staff meetings regularly.

4. Carry out such other duties, as the LHP manager and management committee shall from time to time require.

5. Keep up to date by undertaking further study or training, as may be necessary or which may be required by LHP and which contributes to the provision of an effective service.

The duties laid down in the job description may change following a review and consultation between the post-holder and line manager.

PLEASE APPLY VIA OUR WEBSITE, USING THE APPLICATION FORMS.