Client Services Coordinator

Smart Works is a dynamic, high profile and fast-growing UK charity that dresses, coaches and empowers unemployed women for success at their job interview. After visiting Smart Works, 63% of clients secure a job within a month.

The Smart Works service is delivered in London, Manchester, Stockport, Glasgow, Edinburgh, Birmingham, Newcastle, Reading and Leeds. Over the past ten years, Smart Works has helped over 35,000 women. It is our mission that any woman who needs our service should be able to find her way to a Smart Works centre.

In April 2022, Smart Works launched a Three-Year Plan that will see the charity double the number of women helped annually from 5,000 to 10,000 women a year. We are on track to achieve this by expanding the reach of our existing centres and opening new centres in areas of need including Bristol; set to open in early 2025.

Smart Works has been voted Social Action Charity of the Year and is honoured to have The Duchess of Sussex as our Patron. 

Smart Works Leeds opened in November 2019.  We are a small but passionate team and we’re supported by a brilliant team of skilled volunteers who help deliver the service.

The time our clients spend with us can be transformative. We give women the confidence, the self-belief and the practical tools they require to succeed in securing a job and start a new chapter in their life.

About the role

Smart Works Leeds have received a grant from The National Lottery to recruit a key role within the Service Delivery team, a Client Services Coordinator. 

The successful candidate will be responsible for talking clients through the service; scheduling appointments; answering queries; and providing check-in calls as well as welcoming the clients at their appointment and following up with them after their interviews. 

Along with the communication with clients, the Client Services Coordinator will also liaise with our volunteer team, providing them with the necessary information about each client to ensure that their appointment is tailored to their needs, and they feel comfortable at each stage of their journey with Smart Works.

The role will suit anyone who is organised, practical, and has an interest in working in the charity sector.

How to Apply

Please head to our website to view the full job profile and to submit your CV through our recruitment system by Friday 11th October at 5pm. 

The first round of interviews will take place virtually on Thursday 17th October and the second round of interviews will take place in person at the Smart Works Leeds centre on Monday 21st October.