Audience Insight Manager

Location:               London, EC1

Contract type:      Permanent

Salary:                   £37,181.68 per annum plus £5,023.71 London Weighting

Hours:                    37.5 per week

Closing date: Sunday 13th October 2024 at 11:30pm

Do you have in-depth experience understanding and blending data from multiple sources to achieve exceptional levels of insight about audiences, department performance and the external markets?

Are you passionate about using your strong project management skills to help tackle the housing emergency? Then join Shelter as an Audience Insight Manager and join our fight for home.

About the role

You won't just play a critical role in embedding insight driven decision-making in the department and beyond. You'll also help drive an audience-focussed culture to provide and interpret brand and impact, analyse and interpret research and make recommendations for action across the organisation.

You’ll network externally to understand how insight is used across other organisations and share relevant market insights to build a picture of the external context Shelter operates in.

Committed to our strategic priorities, you’ll also make sure our work is targeted effectively and uses the latest techniques to develop the valuable insights needed to help end the housing emergency.

About you

An exceptional communicator with a proven track record in the field, you’re confident using your experience in consumer research and data analytics to influence at all levels across the organisation.

You’re not afraid to inform decision-making and use your project management skills to identify insight gaps. Not only that, but your ability to build strong relationships are key to providing and improving insight both internally and externally.

Benefits

We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

About the team

Created in early 2022, the team sits in the 6-person Brand, Planning, Insight and Evaluation team under the Audience Engagement and Planning sub directorate, within the Comms, Policy and Campaigns (CPC) department.

Providing integrated strategic advice, support and project leadership at all levels, the team delivers coherent, high quality, highly public engagement approaches to deliver Shelter’s strategy through audience insight and evidence of what works.

If you are dedicated to providing actionable insights that improve audience engagement this is the role for you.

About Shelter

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We are committed to combatting racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

How to apply

Please click ‘Apply for Job’ below. You are required to submit a CV, and responses to points 1-4 of the ‘Essential Criteria’ in the ‘About You’ section of the job description of no more than 350 words each.

Please provide specific examples following the STAR format to ensure you demonstrate how you address the behaviours below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered. 

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.