Database & Insight Manager- VAC107

Job Title: Database & Insight Manager- VAC107

Working Hours: 37.50 per week (Flexible and part-time working offered by agreement) 

Salary: £40,000 per annum 

Contract: Permanent

Deadline: Wednesday, 9 October 2024

Telephone Screening: Ongoing

Interviews to take place: Wednesday, 16 October 2024

Location: Leeds with flexibility to work from home

 Do you want to work for a Charity that offers flexible working, training and development and a culture that is committed to the health and wellbeing of its employees?  Do you have a keen passion for all things data related and experience in manipulating and processing complex data sources? If so, we want to speak to you.

Leeds Hospitals Charity

Leeds Hospitals Charity is proud to support Leeds Teaching Hospitals NHS Trust. At Leeds Hospitals Charity, we work with NHS staff to improve the experience of patients and families. We are passionate about healthcare and about making our hospitals amazing.   

People are central to everything we do at the Charity.  Our home city of Leeds is multicultural, and we embrace its diversity. Difference is to be celebrated, it inspires innovation and makes us stronger. For us equality, diversity, and inclusion are fundamental principles. They underpin our goal to support the communities of the hospitals in Leeds.

The Role

Reporting to the Head of Individual Giving, the Database and Insight Manager role will help to continue to transform the way the Charity uses data to make decisions and support our fundraising strategy.

The post holder will directly manage a team of 3 and will be responsible for ensuring the CRM is kept up to date and accurate as well as providing the Charity with the best possible insight, tracking, recording, and processing of all supporter interactions.

The person will: 

·       Develop and provide robust, high quality and insightful KPI reports, dashboards and analysis for each area of the charity.

·       Inform and update the Head of Individual Giving and Director of Fundraising on response patterns, donor profiles and trends within our database, providing insightful and accurate data to underpin strategic fundraising decision making and informing marketing campaigns.

·       Work closely with the Supporter Care Manager/Supporter Care Team on projects and initiatives that will help with loyalty, retention and engagement of our supporters.

·       Lead on fundraising wide data product development and take responsibility for data protection compliance/GDPR, in collaboration with the Head of Individual Giving and Governance Team.

·       Document and set approaches to manage change and improvement of data capture processes across the teams.

·       Lead on new projects relational to our data and processes such as data retention schedules and improvement of existing and new automations.    

The successful candidate will:

·       Have experience in managing and leading a team.  

·       Be able to manipulate and process complex data sources, analysing supporter data.

·       Have proven experience of gathering and analysing data, extrapolating meaningful insights and producing recommendations.

·       Have strong analytical skills, with the ability to interpret results and draw conclusions and high-quality analysis.

·       Have good knowledge of Excel including formulae, pivot tables and graphs.

For more details on the charity and role, please visit our website. 

Benefits:

·       27 days holiday a year plus bank holidays with the option to buy additional holiday

·       Flexible and Hybrid Working

·       Volunteer Days

·       Unlimited access to our online Learning & Development Portal

·       Line Management Training Programme

·       Pension scheme- 5% employer contribution

·       Annual pay review

·       Health & Wellbeing support including:

o   access to an Employee Assistance Programmes and trained Mental Health First Aiders

·       Life Insurance Protection

·       Cyclescheme

·       Car Lease Scheme

·       NHS Blue Light Card and Discounts

As a Disability Confident Employer we commit to offering all applicants who consider themselves to have a disability an interview if they demonstrate they possess the essential skills and experience required for the role. Please advise on your covering letter if you consider yourself to have a disability.   

Thank you for taking the time to apply for our position. We appreciate your interest in Leeds Hospitals Charity. If your application is selected to continue in the interview process, a member of our HR Team will be in contact with you before the scheduled interview date.