Housing Support Worker

HOPE worldwide’s programme 'Two Step' provides a compassionate, person-centred and trauma-informed housing service that helps people who are homeless find and sustain accommodation in the private rented sector and supported housing. 

The team spirit, opportunities for staff development, and the way that staff live out Christian values were instrumental in HOPE worldwide being awarded Investors in People Gold Accreditation.

Do you want to join our effective and encouraging team?

The nature of the work will require someone who is adaptable, quick to learn and is a good team player. Relevant experience is desireable. Full on-the-job training, regular one to one support and training will be provided as required. 

Working hours: Full-time (37.5 hours per week) or Part-time (minimum 25 hours per week) (Hybrid role - can work some days/hours from home)

Annual leave and benefits: 25 days annual leave plus Bank Holidays (pro-rata), 5% pension contribution, Employee Assistance Programme. Flexible working. 

Requirements - this job is for you if you:

• Have good written and oral communication skills in English and can liaise with external agencies in a professional manner 
• Can communicate compassionately with people in challenging circumstances, and help them make informed choices  
• Can work under emotional pressure and respond to stressful situations professionally
• Can take initiative as a member of a team

Desirable Experience:

• Working with disadvantaged and vulnerable people
• Supporting people to access accommodation 
• Supporting people to resolve issues with benefit claims
• Working within a team of professional staff and volunteers
• Working in the housing sector
• Successfully building relationships with a variety of stakeholders
• Working within an organisation with a Christian ethos

What will you do in the role?

• Assess client needs and suitability for accommodation in the private rented sector or supported housing via in-person meetings 
• Provide advice, guidance and support over the phone, in person, and via email to clients and stakeholders
• Arrange viewings of suitable properties with clients and liaise with agents and landlords
• Make referrals to hostels and supported housing
• Assist clients to access grants and with benefit claims
• Support clients with issues such as rent payments, liaising with landlords and dealing with neighbours
• Update client records and referrers using our CRM system, In-Form.
• Work with the team to keep improving the service

Equal Opportunties:

Please note that our office is up two flights of stairs and there is no lift. The requirements of job applicants and existing members of staff who have a disability will be reviewed to ensure that, wherever possible, reasonable adjustments are made to enable them to enter into or remain in employment with us. HOPE worldwide is an equal opportunities employer. We are committed to ensuring that our workplace is free from discrimination within the framework of the Equality Act 2010.

DBS checks:

Due to the nature of the role, a criminal record check is required before a final job offer is made.

How to apply:

Please submit a CV and cover letter (optional) outlining your experience, skills and motivation to work with HOPE worldwide.

We know that there will be strong candidates who will not fit everything described, or who have important skills we have not mentioned. If that is you, please do not hesitate to apply and tell us about yourself.

We look forward to hearing from you!