IT Support Engineer

IT Support Engineer

Salary: £26,738 to £28,366 per annum

Location: Gravesend (DA11 7HQ)

Hours: Full-time, 09:00am-17:00pm

Closing date: 18th October 2024

Interview date: 8th November 2024

Do you have IT experience in a semi-junior role or higher? If so, we are looking for someone just like you!

Our IT department supports all of our hospice, retail and office sites so the ideal applicant will need to have a full UK driving license and access to a vehicle as travel to sites will be required.

ellenor is a hospice charity in Gravesend providing palliative and end-of-life care within the local community. At ellenor, we value inclusivity and focus on providing high-quality services with compassion and care.

We offer professional development opportunities and a comprehensive benefits package, including a pension scheme (with the option for NHS Pension Scheme members to transfer their pension), an employee assistance program, discount schemes, a generous annual leave allowance, and much more.

Key Responsibilities of the role include:

·       Working in conjunction with our partner IT Support Multi Services Provider (MSP) you will assist in ensuring the IT infrastructure is maintained and help with service issues resolution in a timely manner.

·       Escalate problem tickets and service needs in a timely manner, coordinating resolution as may be needed with the IT MSP, business application vendors and other third-party service providers.

·       Maintain and oversee the build and management life cycle of Desktop, Laptop, and mobile devices, ensuring accurate inventory is maintained and stock is available to meet demands.

·       Manage the timely onboarding and offboarding of staff, including working with some 3rd party systems and services such as NHS email.

·       Support user account administration for restricted and closed internal systems.

·       Assist with Subject Access Request fulfilment, incident investigation, resolution and preventative recommendation tasks.

·       Assist with the installation, maintenance, and updating of structured cabling and associated patching.

Essential requirements of the role include:

·       A Full UK driving license and access to your own vehicle

·       Hold A-level or equivalent qualifications have completed a Level 3 apprenticeship, or have equivalent professional experience.

This post is subject to standard DBS clearance. How to apply: By application form either online or downloadable from our website or by submitting a CV and cover letter. CVs without a cover letter will not be considered.