Head of Advice Services

About Citizens Advice Elmbridge West

We are based in the town centre of Walton on Thames, with easy access to Walton railway station. We are members of the National Association of Citizens Advice and hold the AQS Quality Mark for Generalist Advice and are approved by the Financial Conduct Authority for Debt Casework.

We value diversity and aim to develop a team of trustees, staff and volunteers who reflect the community we serve. We are committed to putting the community at the heart of everything and we do so we can help anyone in the area to find a way forward.

The role

An exciting opportunity has arisen for someone with great interpersonal skills and an advice background, to manage our advice services.

The successful candidate will be responsible for the day-to-day delivery of advice services including oversight of training, supervising the quality of advice given and managing the performance of staff and volunteers. This busy and varied role will rely on your ability to bring out the best in the team as well as to ensure the highest quality of advice across our many and varied projects.,

You will be part of the Senior Management Team, inputting into the running of the office. You will ensure new initiatives are implemented smoothly and that volunteers, staff and supervisors are appropriately supported and developed.

What we give our staff

• Fantastic opportunities to develop a career in the voluntary sector
• Excellent training opportunities
• An organisation that is committed to its employees, valuing their knowledge, creativity, and flexibility.
• A pension scheme with an employer contribution of 6%