Head of Outreach services
We deliver rapid and sustained outcomes in our Early Years’ service by working with parents and children together. Empowering parents to feel resilient and confident in meeting the needs of their child leads to aspirational, informed choices creating a positive and successful step into primary education. Our schools and Post-19 service have a specialist curriculum that ensures sustained success beyond the age of 25, setting children and young adults up with the skills and independence to lead a life of their choosing. By teaching them the academic and life skills they need and through the promotion of a happy, caring environment, we nurture the confidence, independence and self-belief to enable them to make the most of the next stage of their life or education. We also work more widely, activating networks and building local capacity with our solution focused Outreach team. Our unique BeyondAutism Fast Responder® service works at the point of crisis to change the national picture and reduce school placement breakdown
Main duties
Form a close working relationship with the Marketing and Finance teams
Lead the development and delivery of the Outreach Services strategic plan
Take overall control of the delivery, development and quality standards of the Outreach Services – BeyondAutism Fast Responder®, Outreach and Training Meet sales targets
Ensure that the Outreach Services impact measures are robust, compliant and support current activities and future growth
Take a lead role in the promotion of BeyondAutism’s Outreach Services Development and strategy
Develop and deliver the Outreach Services strategic plan in line with the organisational strategic objectives
Market and stakeholder analysis – contribution to and evaluation of options as charity develops, monitor progress
Manage the resolution of Outreach Services’ customer complaints and concerns, increasing the positive reputation and profile of BeyondAutism
Grow the national BeyondAutism Fast Responder® network Finance/budget Achieve sales targets Ensure appropriate reporting of sales to the CEO and COO Overall responsibility for achieving the Outreach Services annual budget Set and monitor KPI’s
Reporting and monitoring
Weekly reporting of enquiries and conversion to service delivery
Monthly reporting of complaints, concerns and satisfactions to inform organisational learning
Monthly reporting to SMT High level summary reporting for presentation to the Board of Trustees Reflect and present information in appropriate formats for internal and external use Administration and relationships Ensure that an accurate and up-to-date CRM is maintained
Ensure the conversion time from enquiry to signed service level agreement does not exceed 21 days
Ensure service level agreements are signed within 14 days of issue and that the service is deliverable, maintaining the highest quality standards.
Ensure the services provide high quality proposals, assessments and service level agreements to stakeholders Safeguarding
To act as DSL and ensure that all children are kept safe, and that staff are confident to follow safeguarding procedures Adhere to all health and safety policies and procedures and be responsible for ensuring all Outreach Services staff receive health and safety training
Ensure risk assessments are in place, and that training for team members is in place – specifically in relation to Lone Working People
Lead, develop and support the Outreach Services team to ensure KPIs are achieved
General responsibilities
To represent BeyondAutism at external training, conference and exhibition events To understand, adhere to and actively implement all the policies and procedures of BeyondAutism
To safeguard children and vulnerable adults at all times
To undertake training as required Assist with other work, events and projects as needed
Any other duties that the CEO may reasonably require About the role