Volunteer Coordinator

Volunteer Coordinator

Location: Rochester Airport, Kent
Contract: Fixed Term Contract, Part time
Hours: 22 hours per week
Salary: £24,310 per annum (pro rata to working hours)

Benefits:

- 33 days annual leave rising with service Occupational
- Enhanced Sick Pay
- Enhanced Parental Leave
- Access to the Blue Light Card and Blue Light Events
- Access to the Wellbeing Hub
- Money Purchase Pension Scheme Group Life
- Assurance Cover Group Income
- Protection Cover Critical Illness Cover
- Employee Assistance Programmes
- Hybrid working
- Development opportunities

The Volunteering Coordinator is a key point of contact for our volunteer network, supporting the coordination of their activities and providing administrative assistance to support the volunteers to thrive. The Volunteer Coordinator will support a ‘culture of volunteering' and ensure the critical role of volunteer is understood and valued across the whole organisation.

By working collaboratively with the wider Income Generation and Corporate Services Team and their peers, the Volunteering Coordinator will aim to ensure that our volunteer network is co-ordinated effectively to meet the current demands of our income and events portfolio.

The post holder will be responsible for recruitment, engagement and training of a dedicated team of volunteers and in addition responsible for ensuring that upcoming opportunities and tasks are communicated, assigned and that enquiries are replied to in a timely manner.

MAIN RESPONSIBILITIES:

- A proactive, flexible and positive approach is essential.
- Be the primary point of contact for volunteer enquiries via phone, chat forums or email ensuring they receive responses within agreed timeframes, and always in a warm, friendly, and supportive manner.
- Have the ability to motivate, inspire and communicate the value of volunteers to all levels of the charity.
- Organise recruitment programmes and match volunteer skills to charity needs. Deliver induction and training to volunteers.
- Work with colleagues in Income Generation and Corporate Services to ensure that volunteers are kept up to date about KSS activities and opportunities, to ensure they give their time and represent us appropriately.
- Support with any volunteer administration, mail merges and maintain accurate records of volunteer details on the charity databases, social media platforms and event management programme.
- Oversee the coordination of opportunities versus volunteer sign ups to ensure volunteer target numbers are met against activities.
- Collaborate with stakeholders, local agencies, and partners to promote KSS volunteering in order arrange volunteer attendance and encourage volunteer sign ups.
- Manage successful relationships with colleagues in Income Generation, Corporate Service and Service Delivery to activity support, fundraising, and awareness-raising and ensure that volunteers comply with training and development requirements for the responsibilities they undertake.
- Be confident in managing successful relationships with colleagues, volunteers, and external partners to provide advice and guidance around policy, procedure internal & external compliance requirements and good practice.
- Work collaboratively with the HR Team and manage the DBS, onboarding, compliance, safeguarding and risk management procedures for new volunteers.
- Support at trainings sessions, volunteer meetings and social gatherings.
- Assist with the development of the volunteer experience – taking on board feedback, complaints and reviewing any processes accordingly.
- To champion the support and commitment of our volunteers within KSS, and ensuring that all members of Team KSS develop strong and appreciative relationships with our volunteer network.

About KSS:

We are Air Ambulance Charity Kent Surrey Sussex (KSS), and we fight every day to save lives. We are Team KSS, a close-knit team of dedicated, skilled, sector-leading experts with an incredible level of expertise. We are passionate about what we do which drives us to always deliver our very best.

We’re driven by our purpose of saving lives and ensuring the best possible outcomes for our patients. Last year alone we responded to over 3,000 incidents. We are fearless and tireless in fighting to save every life.

Our charity headquarters and forward operating base are located at Rochester Airport, with our aircraft hangar and maintained at Redhill Aerodrome. When the call comes, we can reach any part of Kent, Surrey or Sussex in under 30 minutes.

Additional Information:

The closing date for this role is the 26th October 2024. However, the role may close prior to this date if a suitable candidate is found.

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