Permanent "Support Worker" Jobs
Starting salary: £30,000-34,000pa depending on experience, plus excellent benefits
Contract: Permanent
Working pattern: Full-time (open to a conversation about flexible working options, including reduced hours or 4 days compressed working pattern)
Closing date: 30 September 2024
Interview date: 15 October 2024
If you have a passion for policy and public affairs this is an exciting opportunity to join our dynamic, growing mental health charity as our new External Relations Officer. You will play a key part in helping us to strengthen the mental health workforce and make a positive impact on people’s lives.
Think Ahead supports people living with mental health needs by supporting a strong and thriving mental health workforce. We are experts in recruitment, professional training and leadership development for mental health practitioners in the NHS and local communities, ensuring the right people can deliver the right support at the right time.
Through our flagship programme we have recruited and trained 1,000 mental health social workers to date, and we are extending our reach to ensure that we can support NHS and other employers to recruit and retain key people right across the mental health workforce.
As the External Relations Officer you will:
- Ensure the organisation has a good understanding of relevant policy and sector developments, and that we are aware of opportunities to influence.
- Work with key internal groups to keep developing our understanding of the challenges and opportunities facing the mental health workforce.
- Support the organisation to identify and build relationships with key external stakeholders.
- Help to build our profile as sector workforce experts by generating content such as blogs, and by identifying speaking opportunities for our internal specialists.
We are looking for someone with good communications instincts who is passionate about policy and public affairs, and has a ‘can-do’ attitude and a desire to learn and develop. We don’t need you to be highly experienced in all three areas (communications, policy and public affairs), we are happy to work with the right candidate to develop your skills and experience.
We offer a supportive working environment which include hybrid working practices. We expect staff to work from the office at least one or two days per week (which ideally includes Tuesdays) and the remaining days can be worked from home.
We offer excellent employee benefits, including generous annual leave entitlement, plus additional office closure over Christmas, enhanced family friendly leave, flexible working around our core hours of 10am to 4pm, a matched pension scheme with up 7% employer contributions, an employee assistance programme and more.
If this sounds like the just the opportunity and challenge you’ve been looking for to complement your skills and experience, we look forward to receiving your application.
REF-216817
Overview
Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives. Our core values are ‘Be open, be compassionate and be bold’ and our teams apply these daily offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.
We have an exciting opportunity for a Team Leader to join our Southwest prison service based in HMP Portland. Our Team Leaders at Change Grow Live play a pivotal part in supporting the wider teams, working with people to help them change the direction of their life, grow as an individual, and live life to its full potential.
Working under the direction of the Service Manager, the post-holder will support and lead a team of staff within the prison estate and be able to respond to a changing and challenging work environment. This is an excellent opportunity for someone already working within the prison/criminal justice field looking to take the next step in their career with a charity dedicated to supporting your personal and professional development.
Where: HMP Portland, Dorset
Full Time Hours: 37.5 hours per week
Full Time Salary: £34,700.09 - £36,635.38 (Pro Rata for part time hours)
Responsibilities
What we will give to you:
- 25 days holiday (+ bank holidays) rising by 1 day for each years’ service
- Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme
- Contributory pension scheme
- A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.
- A friendly and supportive team
- Training, career development & progression opportunities
About the role:
- Operational line management of a team of staff which includes supervision (with reflective practice), appraisal, performance and sickness management as well as ensuring staff follow CGL and external policies applicable to their roles
- Manage the rota of staff, working with other managers to ensure all elements of the service are covered appropriately. Participate in management on-call duty/rota
- Ensure quality of service delivery through data analysis and engaging staff in service quality improvement planning
- Plan, chair and contribute to team meetings that promote learning cultures, cascade information, and provide feedback mechanisms for staff on service delivery/developments
- Support staff to improve service user outcomes through observed practice, providing timely values-based feedback
- Develop and sustain key relationships within the HMP environment particularly those relating to the Health and Well-being model
- Contribute to the safety of staff and service users by monitoring the maintenance of health, safety, and security procedures in the working environment, and carrying out risk assessment procedures
About you:
- Educated to degree level or equivalent experience
- Excellent interpersonal skills at all levels to engage, build relationships and influence
- Ability to lead, inspire and develop a team
- Adaptable and able to work in a challenging and changeable environment
- Working knowledge and understanding of substance misuse issues and the ability to recognise the indicators of increasingly chaotic and risky misuse of substances amongst Service Users
- Experience in managing a caseload of Service Users with complex needs
- Proven track record in managing incidents of challenging behaviour
- Experience of culture and change management, staff engagement, service improvement
If this sounds like you and you’d like to begin your journey with Change Grow Live, then we’d love to talk to you
Please note: This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level
We believe that having diverse people working as part of our team makes us the organisation that we are.
We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and to make Change Grow Live a great place to work. If you have any feedback on our recruitment processes (good or bad) we’d love to hear from you so that we can make sure they are fair and we attract and recruit the best, most diverse workforce possible.
The safety of vulnerable children, young people and adults is our absolute priority. We will support you in your role to make sure that you are equipped to support the safety of people who use our services and those around them, to the highest standard possible.
Application FAQs
About My Life My Choice
My Life My Choice (MLMC) is a self-advocacy charity run by and for people with learning disabilities, founded in 1998. The charity delivers a diverse range of innovative and user led projects that enhance and empower the lives of adults with learning disabilities in Oxfordshire. These established projects include Professional Services (training, consultancy & research), Champions who speak up and campaign, Travel Buddy scheme, 15 local self-help groups, and Gig Buddies.
The role
My Life My Choice (MLMC) is a self-advocacy charity run by and for people with learning disabilities, founded in 1998. The charity delivers a diverse range of innovative and user led projects that enhance and empower the lives of adults with learning disabilities in Oxfordshire. These established projects include Professional Services (training, consultancy & research), Champions who speak up and campaign, Travel Buddy scheme, 15 local self-help groups, and Gig Buddies.
MLMC is now looking for a part-time Finance and Administration Officer. The successful applicant will manage MLMC’s day-to-day finances providing financial information to the Charity Coordinator and other staff as needed. Additional duties include administration/governance support to the Charity Coordinator and to manage the day to day running of the office (this does not involve any people management). This role calls for an individual with accounts and/or book keeping experience, the ability to run an end to end payroll using a computerised system including HMRC and year end reporting, and excellent administration skills. It is crucial that you will be able to communicate politely, professionally, effectively and clearly with all stakeholders (e.g. fellow staff, customers etc.).
All of the charity’s roles require individuals who show a passion for empowering, working with, and raising the voices of people with learning disabilities.
We need a self-starter who enjoys a challenge, can hit the ground running and is able to work with minimal supervision.
MLMC not only says it values its staff but commits to them by offering a competitive salary, an enhanced pension contribution, a comfortable and spacious office environment, an employee health care plan (up to £1,650 towards certain health costs), an Employee Assistance Programme, Life Assurance, flexible working with time off in lieu, a weekly fruit basket, a £100 contribution towards a health & wellbeing activity, cycle to work scheme, 27 days of Annual Leave, and working from home when appropriate. Free, dedicated staff parking and/or bike racks are also available.
The successful applicant will be subject to a Disclosure and Barring Service enhanced check.
Closing Date: Monday 14th October (17:00)
Interview Date: Tuesday 22nd October
To Apply: Please send a covering letter explaining clearly how you meet the Job Description requirements and why you want this job, along with your CV.
The client requests no contact from agencies or media sales.
We are a large and busy Church of England parish and are looking for an energetic and self-motivated Operations Manager to join our leadership team. You will be someone who can oversee all the operational elements with appropriate attention to detail and processes and also take a full part in supporting new developments in line with our vision.
Our Operations Manager is moving on after almost 3 years in post so we are looking for someone to lead our Operations Team at All Saints Church, Ecclesall.
The role requires the oversight of four areas of church operations:
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Administration including finance
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Communications
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Estates
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Governance
You will manage the operations team (6 staff) and work closely with the ministry team, a wider range of active volunteers and users of our halls complex. You will be able to deal with issues sensitively and with an approach appropriate to our Christian faith. The role does include some evening and weekend work but will mainly be carried out during office hours.
Responsibilities:
General Operations Management
1.1 Manage the Church Office to ensure that the working environment and working practices are efficient, flexible and fully reflect the mission and values of All Saints.
1.2 Manage and maintain the church databases and files to ensure kept up to date and fully compliant with Data Protection legislation.
1.3 Working closely with the Ministry Team, including participation in the weekly senior team meeting, manage the church programme and calendar.
1.4 Oversee the preparation of the resources required to support the weekly services, major church festivals and other church events. Lead on arranging some events.
1.5 Oversee enquiries about baptisms, weddings, funerals and church yard.
1.6 Provide informed support to volunteers in all areas of administration and operations covering a wide range of regular and adhoc activities.
Communications
2.1 Support the Vicar in ensuring timely, appropriate and effective internal and external communications including the weekly e-mail and hard copy church notices.
2.2 Ensure that the website is regularly reviewed and updated, as required.
2.3 Manage All Saints’ profile and activity on social media.
2.4 Respond to enquiries and requests from the Diocese, local community and external organizations, as required.
2.5 Manage communication with members of the church family in matters relating to news and weekly notices in a timely manner
See attachments for furhter responsibilities and details
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Corporate Partnerships - New Business Manager
Reporting To: Senior Manager – Partnership Development & New Business
Contract Type: Full-time
Principal Location: London
Salary Range: £38,000-46,000
About us:
Street Child, one of the world’s fastest-growing international children’s charities, are searching for an impressive and experienced corporate partnerships, new business minded professional to play a key role in continuing the organisation's extraordinary growth - from a start-up, aiming to support 100 children into school in Sierra Leone under 15-years ago, to our current status operating in 20+ countries and having recently reached over one million children since our inception.
Corporate Partnerships constitutes a key strategic growth area and income stream for Street Child, especially of unrestricted/flexible funds - and is one we are committed to significantly developing as a key pilar of our plans for continued growth. Live major partners include the likes of Liberty Global plc, UBS, Accenture, Infosys and Boodles the jewellers - as well as 70+ other firms, supporting at different levels, ranging from niche outfits to household brands. For the past few years Street Child, in collaboration with corporate partners, has hosted events at Davos, the UN General Assembly, and at Mobile World Congress in Barcelona - exciting initiatives that provided fantastic platforms, that we are keen to build on, with the support of this role.
We believe we offer a compelling corporate partnership proposition - high-quality, innovative, data-driven programming that protect and educate children in some of the world’s toughest situations; leverage potential via UN, philanthropic and Government matching grants; superb, agile and highly responsive donor service, with strong ability and willingness to tailor solutions; outstanding communications; and an entrepreneurial, commercial ethos.
The role:
We believe Street Child has a huge opportunity to achieve even more growth in the Corporate Partnerships sector by diversifying our coverage and relationships into new industries and growth markets. The New Business Manager role will play a key role in leading our New Business activity outside of our existing portfolio. Reporting to our recently appointed Senior Manager for Partnership and New Business, your role will involve:
1. Core New Business activity: Researching and development of prospect lists for priority industries to implement New Business campaigns capable of securing multi-year high value partnerships. Responsibility for building Street Child’s network of corporate relationships and growing pipeline of corporate partnership opportunities.
2. Partnership and proposition development: Working closely with our colleagues in the Corporate Partnerships and Global Programme Funding teams to develop engaging and impactful partnership plans and project propositions, focusing on priority countries and programmes to support Street Child’s strategy and mission.
3. Corporate engagement with events: Utilising the portfolio of events Street Child has across the year to engage and steward corporate relationships, including Street Child owned events and external events including the World Economic Forum and UN General Assembly.
4. Supporting on cross-organisational fundraising activations: Leading on new corporate engagement activities, including new fundraising and sponsorship activations, to support cross-organisational initiatives including our Spring Gala, annual Back to School Campaign and other key milestones throughout the year.
Key activities in this role:
- Development of New Business engagement plans – identifying, researching, engaging and cultivating new corporate prospects and relationships;
- Implementing ambitious New Business campaigns to target priority industries, including the oversight of prospecting and marketing mapping activity;
- Management of new business pipeline and prospect lists, including use and maintenance of corporate prospects data on CRM;
- Close collaboration with Partnership Development and Account Management teams to promote best practice corporate donor stewardship and partnership delivery;
- Active networking and attending various international events to maximise New Business opportunities;
- Consistent, proactive New Business activity via Street Child networks and cold approaches;
- Searching for suitable open corporate partnership opportunities/calls to apply to and working with colleagues to submit high quality applications;
- Supporting our corporate advocacy events, including inviting new corporate attendees for Street Child events - and working with colleagues to help plan/strategise Street Child presence as appropriate (including Davos, UNGA);
- Working with colleagues to develop our corporate propositions – both fundraising products and exciting, innovative new project proposals alongside our Programme Funding teams.
Key qualities:
- Highly credible, with strong all-round communication skills;
- Comfortable and excited about networking at high profile events including the World Economic Forum in Davos;
- New Business mentality but with a highly strategic mind and passion for creating genuine value-exchange partnerships between the NGO and private sector;
- Personable, tenacious, resilient, imaginative, ambitious;
- Team-worker;
- Flexible and agile – you will enjoy working in a fast-paced, fluid working environment focused on growth;
- Strong corporate fundraising and/or corporate background (preferably in sales/marketing);
- This is an exciting role in a small team with hugely ambitious and exciting global growth plans in the coming years. This role will be at the heart of our rapidly growing organisation making a great difference to the lives of children living in the world’s lowest resource and most dangerous humanitarian contexts. You will have huge support - but also a lot of scope to make the role your own and choose your path to impact. The opportunity here for impact, and career progression, is vast.
We will consider candidates with two types of backgrounds:
1. Proven superb, corporate fundraising track-records, ideally in the international development/humanitarian sector (or otherwise demonstrating strong development/humanitarian knowledge and clear passion for the sector); &/or
2. A compelling, commercial background - coupled with a super clear desire to use your skills and experience in the humanitarian/development space, and the ability to rapidly build relevant technical skills and knowledge.
A prior background in international development/humanitarian is preferred but is not essential. A strong commitment to Street Child's cause is essential.
The role is envisaged as UK-based but is global in scope. A willingness to travel is expected. The ideal candidate would work full-time; and physically in our City of London office for a minimum 3 days of the week – with some flexibility considered for outstanding candidates.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About us
We are a community-led organisation based in South London that has been supporting Latin Americans in the UK for more than 40 years. Responding to immediate needs and structural inequalities, our work aims to enable the development, agency and participation of Latin Americans and other Spanish and Portuguese speakers. We do this by offering high-quality information and advice services, opportunities for development and training, and a platform to seek social and systemic change.
Our Immigration Advice Programme
We have a long and proud history of providing immigration advice to the Latin American community and has extensive experience with the varied and complex needs that arise from the UK's ever-changing immigration system. Our Immigration Advice Programme is designed to meet these needs through the provision of specialist one-to-one advice and casework services, delivered in Spanish and Portuguese, as well as identifying and addressing policy changes and how they impact our community.
Our service is accredited by the Office of the Immigration Services Commissioner (OISC) and the Advice Quality Standard (AQS).
The Role
This is an exciting opportunity for an immigration adviser to lead our dynamic immigration advice team and help shape the future of the programme as part of the senior management team at a fast-growing charity in London. As IRMO's Immigration Advice Programme Manager, you will bring your expertise and experience together to organise, implement and improve our range of immigration services to offer the maximum benefit for our community, in both the short and long term.
Your responsibilities will include implementing and progressing the programme's overarching strategy; the ongoing development and training of team members; representing IRMO across broader advice networks; and advising on organisational responsibilities related to immigration. You will also have the chance to develop new, cross-over skills beyond advice provision.
Key Experience and Qualifications for the Role
We are seeking a highly qualified Registered Immigration Adviser at OISC Level 2 or 3 with at least two years of recent and continuous relevant experience in immigration. The ideal candidate will also have a minimum of three years of experience managing programmes or projects, particularly in advice and community support services.
The role requires a proven track record in delivering against targets and demonstrated experience in line managing people in a variety of roles, supporting staff to work to their full potential.
How to Apply?
Please visit our website for more information, including details on how to apply. The job description and our full benefits package. We encourage applicants to apply as soon as possible, as applications will be reviewed on a rolling basis. If you have any questions about the role, you can email us and we'll direct you to the right person in the team.
Benefits: 33 days annual leave (including bank holidays) rising by one day each year after one year of service, capped at four additional days (pro rata); three extra days of paid leave between Christmas and New Year's (pro rata); 5% employer contribution to staff pension scheme; occupational sick pay; 24/7 Employee Assistance Programme; Cycle to Work Scheme; wide range of opportunities for skills development.
Enable the development, agency, and participation of all Latin Americans by responding to both immediate needs and structural inequalities
The client requests no contact from agencies or media sales.
Are you experienced at delivering health or social care at a high quality to adults with complex needs and learning disabilities?
Operating across Hertfordshire, Bedfordshire, Buckinghamshire, and Berkshire, our client provide accommodation-based services to those in need of care and support, and to those who cannot afford to buy or rent homes at market rates. They fulfil this mission by constructing hundreds of essential new homes and offering care and supported housing services to a diverse range of people. They are now seeking 2 Service Managers for two of their small, supported living services, one based in Hemel Hempstead and the other based in Tring.
As Service Manager, you will oversee and support a dedicated team of frontline workers, supporting beneficiaries with a range of physical and learning disabilities. You will manage the service from a practical, logistical perspective, and will liaise with a variety of health professionals, as well as with the local authority. The Service Manager role offers a first step into a management career for those with great experience within housing and social care; successful candidates will be placed onto a management programme and also offered the opportunity to complete recognised qualifications. Extensive training is provided, meaning that you feel fully equipped for this next stage in your career.
To apply for this role, you must have previous experience of working in the care/support field, supporting those with a variety of complex needs. You must have previous experience of overseeing frontline staff, and of working in partnership with a variety of external agencies.
As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.
In order to apply please, submit your CV in the first instance. Should your experience be suitable, we will send you the full job description and will arrange for a call to brief you on the role.
Are you a patient, resilient and creative individual with a passion for supporting vulnerable young people?
Operating across Hertfordshire, Bedfordshire, Buckinghamshire, and Berkshire, our client provide accommodation-based services to those in need of care and support, and to those who cannot afford to buy or rent homes at market rates. They fulfil this mission by constructing hundreds of essential new homes and offering care and supported housing services to a diverse range of people. They are now seeking a dedicated Housing Manager to oversee their Separated Migrant Children (SMC) service, based in Hemel Hempstead.
Our client’s SMC service offers accomodation-based support to separated migrant children aged 16-18 years, who arrive in the UK alone. As Service Manager for the SMC service, you will empower a dedicated team of frontline workers to support vulnerable young people in leading independent and fulfilling lives. You will provide flexible and responsive accommodation-based support to the young people across 2 services in Hemel Hempstead, adapting to service user’s individual needs and circumstances.
You will work with your team to enable service users to access a variety of meaningful activities, including education, employment, training opportunities and volunteering, and will also support the young people to develop independent living skills, including as cooking, cleaning, budgeting and building their confidence so they can move on positively. In addition, you will liaise with various external agencies jointly to ensure that each young person has a smooth, personalised journey to independence.
To apply for this role, you must have demonstrable experience of supporting vulnerable young people previously, ideally within an accommodation-based setting. You must have previous experience of overseeing frontline staff, of and working in partnership with a variety of external agencies. Overall, you will be a passionate, dynamic leader, determined to achieve positive outcomes for a variety of young people.
Please note, it is a requirement for candidates to have a driving license/access to a car for this position, given the nature and location of the role.
If you are interested in finding out more information about this new opportunity, please register your interest and submit your CV by clicking 'apply now' below. Applications will be reviewed, and interviews scheduled with the client, on an on-going basis.
At Prospectus, we are committed to building inclusive and diverse organisations and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application. If you are enthusiastic about working with a fantastic charity that makes a real difference in people's lives, we would love to hear from you!
Your new company
An excellent opportunity has arisen within a large, global not-for-profit organisation based in the City of London. This is a permanent role, working as an Assistant Finance Manager for a medium-sized team. This opportunity also offers hybrid working.
Your new role
- Supporting the finance department by handling more advanced accounting tasks, managing financial records and providing guidance to more junior members of staff.
- Oversee and manage the reconciliation process. This includes identifying and rectifying any discrepancies.
- Oversee and manage the aged payables and receivables.
- Support on donor reporting expenditure and forecasts.
- Maintain accounting journals, ledgers and other financial records.
- Perform month-end processes effectively.
- Provide support to the Management Accountant.
- Prepare prepayments and accruals journals and maintain the schedule.
- Prepare payroll journals for sign-off.
- Provide accounts payable support.
What you'll need to succeed
- Part-qualified accountant. Fully AAT qualified is essential.
- Advanced excel user.
- Experience in a similar role. Strong with month-end.
- Experience working with Workday financial system.
- Great communication skills and the ability to work in a fast-paced environment.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
“Providing free, independent, confidential and impartial advice”
Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham and Walworth and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns.
Generalist Advice Worker/Advice Session Supervisor or Trainee position
Post funded by Southwark Council
This post is advertised as an exciting opportunity for an experienced Advice Session Supervisor to consolidate their skills and experience or as a development opportunity for an advisor to train to become an Advice Session Supervisor within six months of starting in post. If applying as a trainee the starting salary will be on NJC Scale 6 - £33,194 for the first six months whilst undertaking the training.
The post holder will be required to work across all of our offices and outreaches in Southwark according to operational needs.
The role includes:
- Providing advice to the public and undertaking casework on social welfare law issues
- Supervising advice and gateway assessment sessions
- Supporting and supervising staff and volunteers
To be successful you will need:
- Recent experience of giving advice to the public. This should include having undertaken advice casework.
- Experience of undertaking the role of Advice Session Supervisor or to demonstrate the ability to undertake this role with training provided within 6 months of starting
- To understand, empathise with and be committed to the Service’s aims, principles and equal opportunities policies
Closing date: 9.00 am Monday 30th September 2024
Interviews: Wednesday 2nd October 2024
For further information and an application pack please click the apply button
We offer a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% salary, and training and development opportunities to continue your professional development.
Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Casework Administrator
We are looking for a Casework Administrator to work as part of the Casework Support Team offering excellent
customer service to stakeholders and cover administrative functions within the organisation.
Position: Casework Administrator
Location: Reading/hybrid
Hours: Full-time, 35 hours (part-time and job share working considered)
Salary: Starting salary of £27,589 (salary progression based on performance within Grade 2 £27,589 – £32,127)
Contract: Permanent
Benefits: 28 days’ annual holiday plus bank holidays, Gym membership contribution, cycle to work scheme (both on completion of probation), Defined Benefit pension scheme, employee assistance programme (EAP) and discount club.
Closing date: 07 October at 10am. We are expecting a high volume of interest and may need to close applications without notice. Please apply as soon as you can.
About the Role
The primary focus of the role is to provide casework support. This will include being the point of contact for students and will require the successful applicant to maintain accurate records on the progress of complaints through our review process.
Key responsibilities include:
- Casework administration, including handling emails and telephone enquiries from complainants and educational institutions, determining what response is required and responding where appropriate
- Logging complaints forms
- Conducting an assessment of eligibility of complaints for review and notifying students of the outcome
- Monitoring university compliance with recommendations/requests made
- Handling a variety of incoming and outgoing calls, using good communication and questioning skills, to ensure that the appropriate information is provided
- Dealing with a range of service users in challenging situations and modifying the approach to best suit their needs
- Recording accurate information on our database and spreadsheets
About You
You will have excellent interpersonal and communication skills, including on the telephone. Customer Service experience including dealing with a volume and variety of telephone enquiries and a general understanding of complaints handling would be beneficial.
This is also a fantastic opportunity for recent graduates or if you have knowledge of higher education and are looking to develop your career in a professional and supportive environment.
You will be comfortable with technology and with the ability to adjust to new and changing IT systems and processes with strong and recent experience of using Microsoft Word, Excel and Outlook.
About the Organisation
The organisation’s vision is that students are always treated fairly. It resolves complaints from students, shares learning from complaints to help improve policies and practices and works with other organisations in the higher education sector and beyond.
The application system used for recruitment aims to overcome unconscious bias in recruiting. Instead of using your CV alone, we'll be asking you to answer questions to test the skills needed for the role. The responses are then anonymised and reviewed in a random order by members of the team.
You may also have experience in roles such as Customer Service, Admin, Administrator, Administration, Casework, Case Worker, Casework Admin, Casework Administrator, Casework Administration, Case Support Administrator, Case Support Admin. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Salary: DNM £32,839.52
Essex - West (Harlow and surrounding districts)
Hours: 37 hours
We are looking for an experienced young people's practitioner. You will be confident in your work with young people and join our dynamic, ambitious team.
This role sits within our Essex Young People's Drug and Alcohol Service (EYPDAS) . EYPDAS work with young people aged up to 25 years old who require support for substance or alcohol use. We neither condone nor condemn use but support young people on a voluntary basis to create a care plan that suits their needs and motivations. EYPDAS sits within the established All Age Recovery Co-ordination Service (AARCS), which we deliver in partnership with Open Road, supporting young people, adults and families affected by substance misuse.
This role requires you to deliver on a one-to-one and group work basis to young people up to the age of 25. You will line manage up to 3 practitioners to deliver this work across the quadrant offering supervision, referral allocation, performance management and deliver on the Service Managers directives.
In order to be successful with this role, you will need to be able to demonstrate that you have extensive experience of: -
Delivering direct interventions with vulnerable young people (8-25) on both a one to one and group work capacity. As well as working to support the family network.
Co-producing care and safety plans with young people that are young people led, focusing on both a relational & strength-based approach.
Extensive partnership working in a multi-agency environment to ensure that the needs and wishes of the young person are heard and acted upon.
You will lead a team and need to be able to work in a flexible way which includes flexing their day and work location as need indicates, including being based in the quadrant and working in the home environment to increase convenience and accessibility
You will need to demonstrate that you have:
-A relevant professional qualification working with vulnerable children and families is desired e.g., Diploma/degree in social work, counselling qualification, professional youth worker or related NVQ or degree. Or Substantial relevant experience of working with vulnerable young people facing significant challenges within this sector.
-Experience of working with vulnerable young people and families that are hard to reach and from diverse backgrounds on both a one-to-one basis and through group work interventions.
-Experience of supporting adolescents who are dealing with complex and sensitive issues through offering advice and advocacy.
-Experience of partnership and multi-agency working.
-Experience of working on one's own and leading a project or a team.
-Experience of using IT based case management systems.
The closing date for applications is midnight on Monday 30th September 2024.
Interviews will be held on the following dates:
-Wednesday 16th October, between 10:30am and 4:00pm
-Friday 18th October, between 9:00am and 12:00pm
Please note that interviews will be held in person at our Chelmsford office.
IN1
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
People Advisor
We are seeking and experienced People Advisor to provide effective and proactive support and advice on employment issues.
Position: People Advisor
Location: Newcastle Office, (Regent Centre, Gosforth, Newcastle, NE3 3LZ)
Job type: Permanent, full-time - 37.5hr per week
Salary: £35,000 per annum
Closing Date: Wednesday 2nd October 2024 at 5pm (interview date to be confirmed) - We reserve the right to close this ad earlier should we see a high number of suitable candidates apply
About the role:
As People Advisor you will be working for the winners of the prestigious Laing Buisson award for excellence in Homecare in 2023 and recent winners of the Business Culture awards! You will be responsible for:
- To provide advice and guidance on a wide range of employee relations and employment issues
- To build strong relationships with operational teams to support their development in HR related issues
- To manage a range of employee relation cases
- To conduct regular HR audits to ensure compliance with legal requirements
- To support the development of training programmes for colleagues and facilitate training
- To contribute to the continuous improvement of HR systems, processes and practices
- To implement and develop HR policies and procedures
- To maintain accurate and up to date employee records
- To track and analyse key data and metrics to provide comprehensive reports
- To support with the management of Sponsored Workers and provide advice and guidance to operational teams
About You:
We are seeking a strong candidate with exceptional communication skills and demonstratable experience and skills, including:
- Experience in a similar position
- CIPD qualification or working towards
- Strong IT skills, including MS Office
- Solid understanding of HR practices and employment law
- Experience in coaching and delivering training sessions
You will also need to have access to a car and the ability to travel to other branch locations (Liverpool, Manchester, Leeds, Bradford and Sheffield)
In Return:
The organisation is committed to the personal and professional career development of colleagues and have a career development pathway, they actively encourage progression within the organisation. Other benefits include:
- Bonus schemes (Refer a Friend, Birthday Voucher, Long Service Awards)
- Referral programme
- Annual Bonus
- Fully Funded DBS
- Mileage - 45p per mile
- Workplace pension scheme
- Employee Assistance Programme (EAP)
- Union membership
- Flexible working
You may have experience in roles such as; HR Generalist, HR Adviser, Human Resources Advisor, HR Business Partner, People Advisor, HR Officer, HR Specialist, HR Coordinator, HR Consultant, ER Assistant etc.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
‘’After the diagnosis, I was referred to Teesside Hospice for the Day Hospice to get help with the emotional effects of the illness, and with my medication. I was so apprehensive, I thought it was a place where you go to die. I was wrong. It’s not about death at all. Everyone at the hospice encourages you to be the best you can be every day’’.
For over 38 years Teesside Hospice has been committed to changing lives across Teesside & North Yorkshire by supporting people and families who’ve been affected by a terminal illness. They provide specialist palliative care and wellbeing activities alongside grief & trauma counselling services for adults and children across the region. Helping them to make the most of every day, ensuring they receive the best possible care by creating experiences and memories that last a lifetime.
The life changing services the Hospice provides are available free of charge to the people who need them most. Despite costing over £3m a year to run, the hospice is largely dependent on fundraised income, with over half of that coming primarily from fundraising activities across Teesside and local residents via retail sales in their shops.
We are now looking for an experienced and ambitious Head of Fundraising to lead the dedicated Fundraising Team at the hospice to ensure financial sustainability of the organisation’s services.
The Role
As the Head of Fundraising, you will be responsible for leading and developing the fundraising department. Duties will include:
- Working alongside the Director of Income Generation to create, develop & deliver a fundraising strategy to support the Hospice’s new objectives
- Lead, mentor, and develop the fundraising team, setting clear objectives and providing ongoing support and training.
- Planning and overseeing the delivery of excellent stewardship of supporters to maximise donor loyalty and lifetime value.
- Recruit, train, and manage volunteers to support fundraising activities.
- Identify new fundraising opportunities and innovative approaches to diversify income streams.
The Person
We are looking for a skilled Head of Fundraising with proven experience to take this established fundraising team to the next level. You should be a flexible and resilient leader, adept at encouraging a culture of innovation within the fundraising team, fostering creativity and continuous improvement.
Bringing with you unrivalled communications skills you will be the primary point of contact for fundraising related inquiries and represent Teesside Hospice at external events and meetings. Ideally you will have the ability to nurture relationships with existing and potential supporters, creating sustainable income from multiple streams.
Why Teesside Hospice
Teesside Hospice offers a fantastic environment to work in and a Hospice Hero’s rewards package for all staff, just some of the benefits included are:
- Competitive pay
- Flexible working
- Free parking
- Generous annual leave
- Blue Light Card & Charity Workers scheme
- Scope for progression
- Employee Assistance Programme
- Free coffee & cake on your birthday
This hugely exciting role is permanent, full-time and based at the Hospice in Middlesbrough, with the potential to work some days from home once established in the role.
If this sounds like the type of role and charity that could suit the next phase of your career, then do get in touch. To register your interest please apply here, or for more information contact Charlie or Leanne at Charity Horizons.
Please note: If you would like to submit an application or express your interest in an alternative format, such as audio or video upload, please contact either Charlie or Leanne who will be happy to advise on this. Also, please let us know if you require any adaptations for your initial engagement with us.
Please also be aware that we use anonymous recruitment methods when submitting shortlists for all our roles and we only work with organisations that are happy to engage with us in this way.
Charity Horizons is an equal opportunities employer and as such actively promotes equality, diversity, and inclusion in the workplace. We welcome and encourage applications from all suitable candidates irrespective of age, disability, hidden disability, race or national origin, religion or belief, gender, gender expression, political view, sexual orientation, medical condition, and pregnancy.
Fundraising Engagement Manager – South & West Yorkshire
Today, 12 children and young people will be diagnosed with cancer. We’ll stop at nothing to make sure they get the right care and support at the right time.
- Salary: £30,753
- Hours: 35
- Contract type: Permanent
- Location: Homebased within South & West Yorkshire area
- Closing date: Sunday 20th October 2024
- Phone interviews: w/c Monday 21st October 2024
- Panel interviews: w/c Monday 28th October 2024
Change lives in a life-changing career
When a child or young person is diagnosed with cancer, their whole world can feel like it’s falling apart. Independence is taken and confidence is stolen. Stability no longer exists. The future suddenly feels uncertain.
The impact of cancer on young lives is more than medical. That’s why we exist. Our specialist social workers help children and young people with cancer and their families navigate the emotional and practical impact of cancer. We remove barriers, solve problems and prioritise wellbeing. And we stop at nothing to make sure they get the right care and support at the right time.
We challenge the systems and policies that surround children and young people, we highlight gaps and campaign for change. Because we know what a better future could look like. And we know what we need to do to make that future a reality. We need to push harder, reach further and work smarter. And we need the right people on our team to help us get there. People like you.
About the role
We’re looking for a Fundraising Engagement Manager to join our Regional Fundraising team.
This is a role of variety, opportunity and innovation, and we are looking for someone who embraces change and constantly strives to achieve more.
You will maximise income for Young Live vs Cancer by coaching our supporters to reach their goals, whilst seeking out new fundraising opportunities for your geographical area. This role sits within the ‘Regional Engagement’ team and we need someone with natural customer service skills who wants to deliver an excellent experience to all of their supporters. Your team of supporters will range from volunteers and individuals, to groups and local corporates.
South & West Yorkshire is an area filled with some of our most committed supporters but there is still so much opportunity to grow corporate support across the counties. Our Social Workers support families from Sheffield and Leeds hospitals, so building relationships with these teams are a must.
Candidates should live within South & West Yorkshire, in one of the following counties: Bradford, Doncaster, Halifax, Leeds, Sheffield, Oldham or Wakefield.
Candidates who live outside of these counties should highlight an intention to relocate to the area in their application form for their application to be considered
This role is subject to a criminal record check. In the event of a successful application a basic record check will be completed.
What will I be doing?
No two days are the same at Young Lives vs Cancer. So, summarising your ‘day to day’ isn’t easy. Here are some of the main things you’ll be doing, but you’ll find more details in our Role Details document.
- To plan, monitor and report on your budgeted income with a constant eye on contingency planning to ensure annual targets are achieved
- To steward our most committed supporters and deliver excellent supporter experience
- To be a key, valued member of your regional team and UK wide team.
- To identify, cultivate and secure partnerships and donations within your area
- To work with your local service team/s to build and maintain strong and effective working relationships
- To be the first point of contact for service user families, to offer opportunities to them and their networks to engage with the wider charity as they would like I.e. fundraising, volunteering, sharing their story
What do I need?
- A proven track record of delivering amazing customer experiences
- Experience of relationship management in either a charity or corporate setting
- Ability to work within a financial target-based setting, and experience of reaching/exceeding set targets
- Demonstrable experience of winning new business
- Experience of managing own workload
- Proven ability to manage/complete projects
- Able to ‘make the ask’ for support and to influence/negotiate
- Have a full UK driving licence and access to a car (including business insurance)
- Have a sufficient Broadband connection
Diverse perspectives and unique skillsets are at the heart of Young Lives vs Cancer. If you're passionate about making a positive impact and eager to learn, we encourage you to apply, even if you don't meet the criteria and person specification fully. Your potential is what matters most to us, and we’re committed to fostering an inclusive and supportive work environment to help you develop.
The key skills we’re looking for in this role are:
- Natural storyteller
- Strong prioritisation skills
- Great communicator
- Great at spotting opportunities
- Influencing/Negotiating
- Compassion
- Integrity
- Team player
What will I gain?
For people to reach their full potential, they need the right environment. As a member of Team Young Lives, you’ll be made to feel supported, valued and appreciated. Here’s how we do it:
- Flexible working: we’re open to working hours outside of 9 - 5 and we can talk through your flexibility requirements at interview stage
- Wellbeing days: four days a year to do what works for you – from catching up on training to going for a walk
- Generous annual leave allowance
- Great family/caring leave entitlements
- Enhanced pension
- Access to our employee savings scheme
To find out more about our benefits package, have a look on our website.
Our commitment to Diversity, Equity, Inclusion and Belonging
At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their sex, ethnicity, class, gender identity, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation. We don’t just accept difference, we value it, celebrate it, nurture it and we thrive because of it.
We’re on a journey to be reflective of the diverse children, young people and families we support. We know we aren’t there yet, and we’re passionately committed to taking actions and making changes to be a truly diverse, inclusive and equitable organisation. This includes taking anti-oppressive action and removing barriers in our recruitment practices. We particularly welcome applications from members of minoritised communities. Our Diversity, Inclusion, Equity and Belonging strategy will tell you more.
Accessibility
We’re committed to providing reasonable adjustments throughout our recruitment process and we’ll always aim to be as accommodating as possible.Please let us know in your application form of any adjustments or access requirements we could make to help you with the application process and interview.
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