Jobs in Staines

Job term: Part time, 75% (24 hours) over three days per week

Salary: £43,920 FTE (£32,920 for 24 hours per week) plus attractive benefits

Location: One day in office in SW4 and two days remote

Closing date: 10:00 on 09 December 2024

Interviews: w/c 16 December 2024 (in-person preferred but remote options available)

Start date: Monday 27 January 2025

Supported by some of the world’s leading philanthropic foundations, Alliance Publishing Trust (APT) is a registered charity and a publisher of coverage of global philanthropy across print, digital, and events, including our flagship quarterly publication Alliance magazine.

APT aims to create a culture of collective involvement where all team members can contribute to both the direction and processes of the organisation. We aim to be a fluid organisation, being able to introduce new ideas in quick time, enabling us to punch above our weight and deliver impact at a level beyond our size. APT is proud to be both an accredited Living Wage Employer and 4-Day Week Employer.

We are currently seeking a motivated and confident individual with excellent organisational and inter-personal skills who is looking for an opportunity with real agency to help lead the next phase of development of our growing staff team in the new role of operations manager.

Working with the executive director you will take a proactive approach to ensuring that the policies and practices of APT not just meet legislative requirements but push the boundaries of best practice and play a central role in maintaining and developing a strong and vibrant workplace culture. Building on existing practices you will look to introduce new or improved policies that centre the wellbeing of staff. You will manage the people and culture budget to deliver a creative and thoughtful package of benefits and development opportunities for all employees. You will help deliver an annual EDI programme and organise an annual all staff workshop with a view to fostering a culture of inclusion and collaboration. You will also support the organisation by delivering key functions across finance, governance, and office management.

The successful candidate will have a bold and imaginative approach to people & culture, a strong commitment to staff welfare and healthy work life balance, a strong understanding of and commitment to EDI, excellent communication and interpersonal skills with the ability to forge good relationships across the organisation. The successful candidate will also have excellent organisation and time-management skills, and be a willing participant in all APT discussions and play an active role in driving the organisation forward.

To apply, please send a CV and short cover letter to David Drewery by 10:00am on Monday 09 December. We are a small organisation and only successful interview candidates will be contacted. If you have questions about the role, please contact us by email.

Main responsibilities

People & culture

· Working with the executive director to take a proactive approach to ensuring that the policies and practices of APT not just meet legislative requirements but push the boundaries of best practice to create a positive work environment

· Working with the executive director and trustees to annually review existing policies

· Maximising the organisations resources to deliver a considered and valued employee benefits package in line with our organisational values

· Managing the people and culture budget including staff benefits and development

· Maintaining and developing the APT staff handbook

· Working with the designated EDI lead to foster a culture of inclusion and deliver an annual EDI programme for the organisation

· Organising an annual all-staff workshop

· Being an approachable point of contact for all staff members for questions on personnel processes and procedures and maintaining a strong knowledge of the organisation and the support available if needed

· Working with managers to manage the employee cycle including co-ordinating the recruitment process, delivering inductions and processing leavers.

· Ensuring all personnel records – of staff and contractors – are accurate and up to date

Financial administration

• Processing of invoice payments, including international payments
• Conducting weekly reconciliation of all income and expenditure via Sage Accounts
• Processing monthly payroll via Sage Payroll including APT’s pension provision
• Processing quarterly VAT returns via Sage Accounts
• Conducting an annual review of suppliers to ensure good value for money for the charity
• Work with the executive director to ensure that the charity’s financial systems comply with statutory requirements

Governance & Risk

· Providing appropriate risk management by maintaining APT’s risk register and register of interests and ensuring adequate insurance provisions are in place

· Working with and supporting the work of the trustee Governance & Risk committee

• Support the executive director to ensure the annual submissions to Companies House and the Charity Commission are made in good time

· Supporting the executive team in preparation for twice annual trustee meetings and with new trustee recruitment and inductions

Office management

• Maintaining APT’s health and safety policy and associated risk assessments ensuring legislative compliance

· Maintaining the supplies and facilities required to ensure a smoothly functioning office

· Co-ordinating the once a month administration assistant and their work

General

· Attending team meetings and being an active team member and contributing ideas to the long-term development of Alliance

· Working on required tasks relating to any other APT projects

Person specification

Essential

· Professional experience working in a HR or people and culture role

· A strong commitment to staff welfare and healthy work life balance

· Knowledge of personnel policy legislative requirements but with a desire to push beyond them

· A strong understanding of and commitment to EDI

· Excellent communication and interpersonal skills

· Ability to forge strong relationships with colleagues

· Excellent organisation and time-management skills

· Ability to work independently

Desirable

· Experience of using Sage software or similar

· Experience working in the charity sector and understanding of associated governance requirements

· Understanding of charity accounts and budgets

· Experience of recruitment

· Experience of using Office 365 programmes

· Awareness of the philanthropy sector

Workplace benefits

Including, but not limited to:

· Four-day work week

· Flexible working, both in terms of times and location

· Equivalent of 7 weeks of annual leave (including Bank Holidays) rising to 8 weeks depending on service

· Enhanced pension

· Life assurance

· Enhanced occupational Sick Pay

· Enhanced parental policies

· Critical illness insurance

· Health cash plan for items such as dental and opticians

· Monthly physical wellbeing stipend

· Mental wellbeing support app

· Interest free season ticket loan

· Interest free tenancy deposit loan

· Travel insurance

· Employee volunteering day

This is an exciting time and opportunity for someone with a background in the charity sector. This role offers a chance to make a real impact within our team, especially as we prepare for a series of high-profile fundraising and awareness initiatives for our 25th birthday in 2026. Alongside celebrating this milestone, we’re eager to support the launch of the new Ambulatory Diagnostic Centre at West Middlesex University Hospital. This development opens up new opportunities for collaboration with our local NHS provider, driving us towards more integrated services and preparing us for the increased patient volume we expect in the coming years.

The Mulberry Centre is an award-winning cancer information and support charity, based on the grounds of West Middlesex University Hospital in Isleworth, West London. Since 2001, we have provided services to more than 18,000 people, and we’re committed to expanding our reach. With an annual income now exceeding £700k and having doubled over the past five years, we’re on track for continued growth and diversification, aiming to extend our impact in the community.

As Head of Fundraising & Engagement, you will play a key role in developing a cohesive fundraising, communications, and engagement strategy to secure sustainable income and elevate our profile. This role will see you working closely with the Chief Executive and the Fundraising Committee to lead initiatives with trusts and foundations, the National Lottery, high-net-worth individuals, and corporate partners.

You’ll oversee a dynamic team of four:

• Philanthropy and Partnerships Lead: Managing a portfolio of trusts and assisting with corporate and high-net-worth fundraising.
• Marketing & Communications Lead: Responsible for boosting our profile across various media.
• Supporter Engagement Lead: Driving individual and community group fundraising.
• Community Engagement Lead: Raising awareness of cancer prevention, early detection, and our support services in the community.

This role requires a skilled multi-tasker with strong project management and interpersonal skills, capable of meeting bid deadlines and managing key partnerships. If you’re detail-oriented with a knack for crafting compelling applications and budgets, we’d love to hear from you.

35 hours per week

Camden NW1 9LQ

We’re looking for a self-motivated, empathetic, and dynamic Community Mental Health Recovery Support Worker to join our one-to-one mental health support service.

You’ll be primarily responsible for supporting people to identify and meet their self-defined mental health needs and aspirations, to understand the range of options available to them, to support them emotionally, and to connect them with appropriate community resources and services.

The post involves working directly with service users, volunteers, and in partnership with colleagues across different sectors in Camden. You’ll be working collaboratively alongside partners and statutory providers to adapt the service offers to meet changing local needs. You will be contributing to the transformation of community mental health services across Camden.

The role requires someone who: is passionate about people being at the heart of their individual mental health recovery; is an excellent communicator – both orally and written; and enjoys working within a diverse and growing team. You will demonstrate a relationship-first approach, a strong work ethic, and have an embodied person-centred approach to mental health recovery work.

This post is funded until the end of March 2026, with a probable extension.

For more information and to apply, please visit the jobs page of our website, where you can download the application pack and application form.

Closing date: 1.00pm on Friday, 6th December 2024.

First interviews: Friday, 13th December 2024.

Second interviews: Tuesday, 17th December 2024.

We look forward to hearing from you!

Hours Per week:37.5 hours per week In line with our hybrid working model. Within this role you are required to work in - Person a minimum of two days per week. However, We are open to discuss condensed or part – time hours.

Our Foundation

We are an independent charitable organisation working to build a healthier UK.

Health is our most precious asset. Good health enables us to live happy, fulfilling lives, fuels our prosperity and helps build a stronger society.

Yet good health remains out of reach for too many people in the UK and services are struggling to provide access to timely, high-quality care.

It doesn't have to be like this. Our mission is to help build a healthier UK by:

1. Improving people's health and reducing inequalities
2. Supporting radical innovation and improvement in health and care services
3. Providing evidence and analysis to improve health and care policy.

We'll achieve this by producing research and analysis, shaping policy and practice, building skills, knowledge, and capacity, and acting as a catalyst for change.

Everyone has a stake and a part to play in improving our health. By working together, we can build a healthier UK.

About the role

The role of Change Programme Director is a new, fixed-term opportunity. The successful individual will report into the Chief Operating Officer (COO). And provide strategic leadership of the Foundation’s change programme portfolio (Our Future Foundation and Operational Improvement Programme).You will ensure cohesiveness and strategic alignment, and the effective delivery of change outcomes in accordance with best Organisational Development (OD) practices.

A self-starter you will have experience of leading organisation-wide transformation in a complex environment.And successfully deliver to competing priorities and deadlines.

This is a perfect role for a people leader who is astute, has great interpersonal skills and coaches’ multidisciplinary teams to deliver results and grow organisational capability.   As well as delegating for the COO in his role, some other key responsibilities within your role will include:

• Lead on the design, scope, phasing, and approach to the change programme portfolio, ensuring they are optimal, efficient, and enabling the programme to succeed.
• Work with the wider Corporate Services team, develop change capability across the Foundation, enabling colleagues to operate more effectively and deliver greater impact.
• Lead specific organisational development and design projects and workstreams to ensure compliance, best practice, and people-focussed approach to change implementation.
• Lead on the mitigation of risks associated with change programme – including management of complex suite of dependencies.

How to apply

Our priority is to find the right individual for each opportunity. We are dedicated to building an inclusive workplace that values diversity, which is why we invite you to apply for an opportunity with our Foundation even if you don’t feel you meet every requirement.

To find out more about this role, see the job description. If you would like to apply, please submit your CV, and answer the following application questions:

1. What is your availability to start a new role, and can you commit to a two-year contract?
2. Can you describe a time when you led the design and implementation of a change programme? What approach did you take to ensure it was optimal and efficient?
3. How do you articulate a clear and compelling vision for a change programme to a diverse audience? Can you share an instance where your leadership inspired and motivated your team?

Our commitment to Inclusion and Diversity

We are committed to an inclusive hiring process, where every candidate has the chance to showcase their unique skills and experience in an accessible, and supported environment, to ensure that we can make the best appointment for each job on merit.We welcome applicants from all backgrounds and encourage those from underrepresented groups in this field to apply to us.

We have identified three diverse groups, In particular, we want to achieve a better balance across our organisation between men and women, increase representation of people from black and ethnic minority backgrounds and recruit more people with disabilities. As part of this commitment, we particularly welcome applications from these groups.

Apply to join our team and let's work towards building a diverse and inclusive workplace together.

Help us work together to make the recruitment process and potential future employment more accessible and enjoyable for you.

Advert closing date: 1, December 2024

Interview date /s: W/C 9, December 2024

Flexible location, United Kingdom

At a time when our digital offering is expanding, we’re looking for a Senior Digital Content Officer to join our Digital team with excellent design and copywriting skills and extensive experience with using tools such as Canva, Illustrator, Photoshop, and InDesign.

We seek to tackle the causes of injustice and poverty, putting our faith into action with innovative projects that change people’s lives. You’ll be joining a dynamic and driven team of digital creatives who have a strong desire to use their talents to drive change.

As our Senior Digital Content Officer, you will lead on designing content and writing engaging copy for use across our digital platforms to help us reach new audiences, responding to requests for digital graphics from across the organisation.

You will have an excellent understanding of branding and using brand guidelines to bring designs and assets to life. You will also have great stakeholder management and organisation, an excellent eye for detail and design, and design skills to create engaging materials that tell stories that make an impact.

Working closely with colleagues, you will apply your knowledge and experience of understanding different audiences and their needs to find creative solutions. If you’re a talented creative with incredible ideas and a desire to do good, then we want to meet you.

Happy to talk flexible working

At The Salvation Army we strive to make flexible work arrangements available to everyone. Therefore, for this position, we are open to considering options that meet your needs and the needs of the department. Our flexible options include agile working (a mix of remote and a minimum of 40% Office Based), agile flex (Less than 40% office based), home-based working (irregular office attendance less than 1 day per month at a Salvation Army site), job sharing and compressed hours (full-time hours condensed into a shorter week). If you would like to know more or discuss any details about this vacancy, please contact us.

In order to complete your application please download and read the job profile and any other attachments.

In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.

Appointment subject to satisfactory references, proof of right to work in the UK

For details of how to prove your right to work in the UK please click here and please note that we are unable to offer sponsorship.

Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration.

We reserve the right to close this advert earlier if we feel that we have received sufficient applications.

Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.

Benefits:
25 days annual leave + bank holidays (pro rata for part-time) a contributory pension scheme; an employee assistance programme 

Working hours: Minimum 35 hours per week

Closing date: Sunday 1st December 2024

Interview Date: To be confirmed

We have ambitious goals here at the Royal College of Radiologists (RCR) and are looking for an experienced and strategic Head of IT to join us to be part of the team that make them a reality. The RCR is a charity with a focus on supporting doctors who deliver medical imaging and cancer services and we require a passionate and dynamic IT professional to helps us continue making a difference.

As Head of IT, you will lead the strategic planning for the function, playing a pivotal role in shaping the technological landscape of the RCR, leading on all technology related matters across the RCR with responsibility for ensuring our IT offer remains current, efficient and effective to support our mission and strategic objectives. You will also lead and motivate our reputable high-performing IT team, managing operations to ensure excellent IT service support to the organisation is a constant. 

What you will do: 

• Lead the strategic development of the IT function.
• Provide leadership to the IT team, galvanising them around the goals. 
• Develop an in-depth understanding of our internal IT and systems infrastructure to advise on business needs. 
• Understand the function at an operational level, ensuring processes are designed appropriately and delivered consistently well. 
• Lead and develop the RCR’s programme and change boards to maintain effective oversight of changes to IT applications and digital services.
• Ensure the IT team delivers excellent customer service.
• Create and maintain effective IT Business Continuity (BC) and Disaster Recovery (DR) plans that ensure the RCR can respond to challenges.
• Develop, agree and manage the IT revenue and capital expenditure budgets. 

What you will need: 

• A strong understanding of enterprise technology solutions in a digital world.
• Skilled leader and staff manager, able to lead, motivate and develop a team. 
• Experience of setting, agreeing and implementing a strategic plan.
• Effective interpersonal skills, with the ability to negotiate and influence. 
• Strong analytical and evaluative skills. 
• Ability to plan and prioritise a substantial programme of work.

If you are an outward facing IT and programme management professional who puts the users and business needs first we encourage you to find out more about the position, the RCR and instructions on how to apply in the Head of IT candidate pack.

Why join us?

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

Last year, 136,000 young people approached their council for help as they were homeless or at risk of being homeless. Even more alarming is that figure represents an increase of 58% from six years ago. Youth homelessness costs the UK economy an estimated £8.5bn, largely due to unemployment, and so the challenge can feel huge. But we already have the resources to solve it within the built environment sector. And that is where LandAid comes in.

We use our links to the UK’s property industry, harnessing its members’ direct capital, assets and skills to help tackle youth homelessness by awarding grants and investing in frontline charities, providing financial support, and brokering free advice and expertise to increase the impact of their support.

The Chief Financial and Operating Officer is an important new role for us, created to ensure we achieve our ambitions over the coming years by focusing on delivering better quality of management information, insights and analysis to the Board and leadership to inform decision making. A key early component of the role will be to develop a detailed four-year financial plan in line with our organisational strategy. You will also look to invest in our internal operations by driving continuous improvement and exploring emergent technologies that offer us the ability to deliver greater real-time insights to and efficiencies for our teams. In addition, you will review our risk and governance frameworks by working actively with our Board sub-committees.

Beyond finance, you will oversee our outsourced HR and IT functions, ensuring we receive high-quality and cost-effective support and have robust systems and policies in place. You will also continue our work to become an employer of choice, building on our achievements today which have seen us identified as one of the UK’s ‘100 Best Small Companies to Work For’, and shortlisted as one of the ‘Top 30 Charities to Work For’.

We are looking for a chartered accountant who brings senior finance leadership experience either at executive director level in an organisation of similar size to ours, or deputy director level in a larger organisation, most likely within a charity setting. Knowledge of the built environment and/or capital investment is advantageous, as is an understanding of the models of social investment. Crucially, you’ll be the sort of person your colleagues are keen to learn from and eager to work with, able to offer expert insight and coaching with patient enthusiasm, but comfortable in offering clear advice and direction when needed.

To download a full copy of the candidate brief and learn more about the role, please click the ‘Apply’ button, where you will be redirected to the website of our recruitment partner, Tall Roots. If you would like an informal discussion about the role, please contact Tall Roots via their website.

The Youth Endowment Fund  

Recruitment Manager (12-months) 

Reports to: Assistant Director, People and Race Equity 

Salary:  £45,000 

Contract: 12 months Fixed Term 

Location: Central London, Hybrid* (see below) 

Closing date for applications: 8:00am Thursday, 5th of December 2024 

Interview dates: week commencing the 16th of December 2024 

We’re here to prevent children and young people becoming involved in violence. We do this by finding out what works and building a movement to put this knowledge into practice.  

Over the next year we plan to significantly expand the teams focused on our Change work. As our Recruitment Manager, you’ll lead the recruitment process during this exciting period of growth, ensuring we bring in exceptional talent to help us achieve our mission. You’ll be working in a small and dynamic People team, collaborating with hiring managers and our Culture Lead.

Key responsibilities include: 

• Engage closely with hiring managers to gain insights into their teams and the specific skills and experience required. 

• Create recruitment campaigns that authentically reflect YEF’s values, are inclusive and attract a diverse and highly qualified pool of candidates. 

• Screen candidates for our roles and be the People Team representative on our interview panels. 

• Conduct a thorough review of the recruitment process to identify areas for improvement and efficiency. 

Person specification includes: 

• You’re experienced in every step of an effective recruitment process. 

• You have a knack for spotting great talent. 

• You’re passionate about delivering an amazing candidate experience. 

• You work well in a team and value collaboration. 

When applying for this role your cover letter must answer the following two question, within a maximum of 1000 words: 

1. Can you choose one of our values and share an example of a time when you demonstrated it in your work? 

1. Describe a time when you changed the way things were done in how candidates were recruited to make it work better. 

Download JD (link)  

About On Purpose

We develop leaders who will help transform our economy – putting purpose before profit to create a system that is equitable and regenerative. Working here puts you at the heart of an inspirational mix of people and organisations working to create positive change. You will create impact by shaping leaders who will have a transformative effect on the economy, and expose you to significant learning and development opportunities for yourself. 

Our Associate Programme will celebrate its fifteenth year in 2025. Running twice a year, the year-long programme works with a select group of high-potential career changers from a range of professional backgrounds, matching them to work with purpose-led organisations, and supporting them through inspiring learning and development.

On Purpose is a verified People and Planet First social enterprise. We are a member of Social Enterprise UK, a founding UK B Corp, and a London Living Wage employer. We are based in London, near Euston, and also have offices in Paris and Berlin.

About the role

This is a full-time, fixed-term contract for a 14-week period, covering for a team member on sabbatical. The role has the following primary responsibilities:

• Create and support management of content across our digital platforms, including social media, websites, and email newsletters.

• Working closely with the Communications & Marketing Manager to implement and monitor the Associate Programme recruitment campaign.

• Liaise with job boards to promote our Associate Programme.

• Support the Head of Business Development & Community’s and the Communications & Marketing Manager’s B2B marketing strategies.

• Social media management and monitoring.

• Support and run logistics of both online and in person events, including an in-person induction week for a new Associate cohort.

• With support of the System Administrator, managing technical updates to the Associate Programme application processes and user journey.

• Maintain and improve the On Purpose website and manage social media advertising strategies.

Like all members of the On Purpose London team, you will have the opportunity to contribute to wider strategic initiatives, and work in collaboration with On Purpose team members in other cities (Paris and Berlin). We value inclusivity and people at all stages of their career and length of service at On Purpose are asked their opinions and encouraged to share ideas.

This role will work closely with the whole team and will be managed by the Communications and Marketing Manager.

About you

We're looking for a candidate adept at delivering communications and marketing efforts across multiple platforms. If you're skilled at communicating effectively and eager to apply your talents to support On Purpose's mission, we'd be excited to hear from you.

Essential skills:

• Proven experience in communications or marketing (demonstrable through internships, professional or voluntary roles).

• Strong communication abilities (copy-editing, proofing, verbal and written communications).

• Proficiency in creating visually engaging content for various digital platforms, using tools such as Canva or similar.

• Proficiency in managing and optimising social media platforms for business use.

• Experience in Excel/Google Sheets.

• Detail-oriented with a structured approach to work.

• Ability to multitask and manage priorities across diverse stakeholders.

• Comfortable using tech platforms.

• Genuine interest in using business for good.

Desirable skills:

• Degree in Communications, Marketing or English (or a similar field).

• Familiarity using Canva, Salesforce, Google Analytics, Wagtail and Meta Ads.

• Interest or experience in video content creation.

• Web design skills.

• Background in social enterprise or non-profit sectors.

We are a community that welcomes diversity in all forms, from a wide variety of professional and personal backgrounds. We encourage applications from anyone who’s passionate about purpose-led work.

Working arrangements

This full-time, fixed contract role offers a hybrid working model with an expectation of two office days per week at our office in Euston. We support flexible working arrangements and will consider requests to accommodate different needs.

Benefits 

We care about everyone we work with and therefore have high aspirations for what we’ll each get out of working at On Purpose. We want our time working together to be challenging and rewarding as well as fun and enjoyable.

Benefits include:

• The chance to work at a genuinely purpose-first organisation.

• A trusting, collaborative and flexible work environment

• A 25 day holiday allowance (pro-rata), plus UK bank holidays and your birthday.

• Access to our Associate Programme’s training sessions every Friday.

• Climate perks - up to 1 extra day holiday if travelling somewhere by train, ferry, or other low-carbon options instead of flying.

• Networking opportunities - by joining the On Purpose, you will have access to a community of 4000+ purpose-driven, like-minded people.

Applications

To apply, click the link to submit your CV + a supporting statement (up to 500 words). Your supporting statement is an important part of your application and we’d love to hear:

1. Why you’re interested in this role, and what draws you to working with On Purpose and our mission/values.

2. About you - Introduce yourself and describe how your skills are suited to delivering the role. Share how you've previously used these skills to achieve a positive outcome, and mention any additional strengths you would bring to the team.

Due to the high volume of applications we anticipate for this position, we reserve the right to close the vacancy early if we find the right candidate ahead of the advertised closing date. We encourage interested applicants to apply early to ensure their applications are considered.

Important dates:

• Deadline for applications: Thursday 5th December, 9:00 am (GMT).

• Interviews: If successful, you will be invited to do a video interview during w/c 9th December.

• Role start date: either 20th or 27th January 2025, depending on needs of the team and the individual.

About the role

We have an exciting opportunity to join our team to provide administrative and event delivery support across all event and fundraising activities. This will include a wide range of support tasks pre-event, onsite and post-event for the BOA’s flagship event, BOA Annual Congress, and other educational, social and fundraising events, both face to face and virtual, delivered by the team. In addition, the postholder will be responsible for maintaining comprehensive administration systems across the events and fundraising team, corresponding with members, Stakeholders, delegates, fundraisers etc, using the CRM database, updating event and fundraising content on the BOA website, and supporting content creation for social media.

If you are a proactive individual with drive and enthusiasm looking for a new challenge, have an interest in events and fundraising and would be keen to work for a membership organisation involved in supporting trauma and orthopaedic surgeons and care for orthopaedic patients we would love to hear from you.

About you

• Able to establish good relationships with people at varying levels of seniority, including clinicians, expert advisors from the Council and subcommittees, and external stakeholders and organisations.
• Ready to get stuck in and capable of undertaking multiple tasks or projects at any one time
• Excellent written and oral communication skills, with the ability to deal with people diplomatically and appropriately
• Comfortable with handling multiple issues and flexibility to adapt if priorities change or opportunities emerge at short notice.
• Proactive and keen to make a difference while appreciating the importance of sound project management and an eye for detail
• Good organisational skills and time management with ability to prioritise and independently work to deadlines
• Strong attention to detail and ability to achieve high standards of work with little supervision.
• Confident learning and using IT and online systems, including CRMs

What we can offer you

• Good team working environment
• 25 days paid holiday + bank holidays and up to 4 Association closure days.
• Enhanced contributory pension scheme & other leave entitlements.
• Employee Assistance Scheme
• Benefits platform.

We are fully committed to equality and diversity and will assess your application based on your experience, skills and suitability to the position only

About us

Around 10 million adults and 12,000 children, have a musculoskeletal condition in the UK today. We are a professional membership organisation and registered charity with the mission of ‘Caring for Patients, Supporting Surgeons’ working with our members to deliver excellence in surgical care and restore pain free mobility.

Our activities include influencing and engagement, professional practice, research and training and education. We have over 5,000 members worldwide, the majority based in the United Kingdom and Ireland. Membership is made up of consultants (active or retired), surgeons in training and staff and associate specialist grades (SAS).

JOB PURPOSE

UK for UNHCR, the UN Refugee Agency's national charity partner, is looking for an experienced Supporter Care Manager to oversee our Supporter Care services.

Fostering lasting relationships with our supporters is essential to increase awareness and raise funds to help protect refugees. 

You will manage our fulfilment agency and Supporter Care Co-ordinator to ensure donations, thanking, and supporter enquiries are handled in a prompt and professional manner. You will also work closely with the Data Team, Fundraising Team, and Communications Team to ensure the delivery of an efficient and positive supporter experience across all channels.

The ideal candidate will possess empathy, patience, and strong communication skills. They will also be familiar with documenting, monitoring, and troubleshooting business processes.

We are interested in hearing from candidates with a range of professional experience: charity or private sector. If you think you have the relevant skills and crucially, the passion to support the refugee cause, please apply.

WHO WE ARE AND WHAT WE DO  

United Kingdom for UNHCR is the United Nations Refugee Agency’s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR’s humanitarian operations across the world.

Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR deliver emergency relief such as shelter, medical care and basic supplies to people fleeing conflict and persecution, as well as healthcare, education and livelihoods opportunities for those who remain displaced over the long term.

Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause.

DIVERSITY, EQUITY, INCLUSION AND BELONGING

We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person.

UK for UNHCR is proud to have Diversity & Inclusion Working Group. The Diversity & Inclusion Working Group is a group of colleagues focusing on tasks that drive action in the implementation of our D&I Approach.  The group also works to create safe spaces that brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion. 

We are also open to flexibility in many different ways, including an element of working from home and flexible hours. Please don’t be afraid to speak to us about this at the interview stage, so we can explore what’s possible.

ROLE RESPONSIBILITIES

• Manage our fulfilment agency including setting and monitoring levels of service provided, and leading on procurement when required.
• Line manage the Supporter Care Co-ordinator providing guidance and professional development opportunities.
• Develop, implement, and maintain Supporter Care Policies and Guidelines.
• Provide regular training and briefings to prepare internal and external call handling and fulfilment teams.
• Manage the Supporter Care helpdesk; ensuring prompt and accurate responses to enquiries received via phone, email, post, and web forms.
• Effectively resolve enquiries, requests for information, and complaints via appropriate channels, and update our records accordingly.
• Work closely with colleagues in Digital Communications to respond to supporter queries and comments made via social channels.
• Work closely with Communications in responding to reputational or issues-based queries.
• Be the first point of contact for Legacy pledgers, enquirers, and intenders, stewarding as required and liaising with fundraising team members.
• Champion Supporter Care best practices across the organisation.
• Work with the Senior Database Manager to streamline supporter care processes and ensure accuracy of data.
• Ensure that supporter data is managed in accordance with data protection laws and Charity Commission regulations.
• Share supporter feedback with the wider team to promote a supporter focussed organisation.
• Manage and develop our approach to thanking, deciding the appropriate channel, frequency, and level of personalisation for different types of donors.
• Lead and/or support on in-person and online events to deepen supporter care as required.
• Collaborate with Fundraising Teams to conduct market research to better understand the behaviours of both existing and prospective audiences.
• Provide colleagues with Supporter Care training and resources.
• Support the Senior Database Manager with annual planning and budgeting.

The above list is not exhaustive, and the post holder may be required to perform duties that are not detailed above.

PERSONAL ATTRIBUTES AND EXPERIENCE

Essential Experience

• Experience of managing or working with a fulfilment agency to deliver excellent customer service.
• Experience of working in a customer care environment, leading, or managing a supporter (or customer) care programme and interacting with supporters/customers on the telephone, by email, and in writing.
• Experience using Salesforce or similar CRM products/fundraising databases.

 Essential Skills/Knowledge

• Ability to prioritise multiple tasks within a collaborative team environment.
• Strong problem-solving skills with the ability to gather relevant information and draw clear, logical conclusions to resolve issues effectively.
• Strong written and verbal communication and interpersonal skills.
• Demonstrates patience, empathy, and understanding.
• Attention to detail.
• An understanding of data protection regulations, such as the GDPR, especially with regards to supporter/customer individual rights.
• Proficient in Microsoft Office Suite.

Desirable Skills/Experience  

• Experience of or interest in the charity sector, in particular humanitarian response/international development.
• Line management.
• Experience with fundraising administration such as Gift Aid, marketing preferences, and direct debits.

WHY JOIN UNITED KINGDOM FOR UNHCR?

You will be part of a high performing agile team of talented people, all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised.

What else?

Wellbeing

• 28 days’ leave per annum plus bank holidays.
• Employee Assistance programme providing 24/7 access to online GP, mental health support and virtual wellbeing.
• Access to 100s of perks with discounts on everyday purchases.
• Office wellness perks.
• Discount on gym memberships.
• Hybrid and Flexible Working.
• Staff socials.

Financial

• Pension scheme with an employer contribution of 8%.
• Non-contributory group life assurance scheme
• Non-contributory Income protection scheme.
• One-off contribution towards homeworking set up.
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Enhanced sick pay scheme.

Development

• Comprehensive training and continuing development opportunities.
• Individual training budget.

HOW TO APPLY

If you have the relevant skills and the passion to use them to support refugees, please apply by completing our application form which is available in the documents section.   

Closing date: 9am, Monday 2nd December 2024

Interviews date: Week commencing 9th December 2024

If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation, please contact us using the email address provided when you click through to our online portal. We will make every effort to respond to your request for assistance as soon as possible. 
 

United Kingdom for the UN Refugee Agency (UNHCR) is registered with the Charity Commission (England & Wales), charity no. 1183415. It is the UK national partner of the United Nations High Commissioner for Refugees (UNHCR), the UN Refugee Agency

Are you a confident, proactive, and creative fundraiser? Do you like to seek out opportunities from your thorough research and build productive relationships using your great communication skills?

Your existing experience in fundraising and desire to succeed will be essential in this role; if you also want to make a difference for nature, Surrey Wildlife Trust are looking for you!

About the role

In this exciting and challenging role you will support the fundraising team to build and develop relationships with corporates which result in the generation of income and beneficial strategic partnerships for Surrey Wildlife Trust. Reporting to the Corporate Partnerships Manager and working with other members of the Fundraising and Communications teams, this role will be responsible for account support for existing corporate members and partners, creation and delivery of corporate communications plans and organisation of corporate volunteering events.

Using existing leads plus building new relationships, your creative flair will generate compelling content and proposals tailored to different audiences and feed into press releases, newsletters, pitches and social media posts.  There are real opportunities to shine whilst promoting our essential aim to connect nature.

Travel across Surrey will be a necessary part of the role to visit our projects, sites, donors and other partners. 

About Surrey Wildlife Trust

Our head office is based in Pirbright, and our hybrid working policy aims to provide a good work/life balance which can incorporate partial home working whilst having an interesting working environment.  The salary offered to successful applicants will form part of a benefits package including: above minimum pension contributions, life assurance of 4 x salary, employee support scheme, 22 days holiday (plus Bank Holidays), flexible / hybrid working policy.

We are committed to having an inclusive and diverse workplace and encourage applications from backgrounds which may be underrepresented in our sector, including people from minority ethnic backgrounds and people with disabilities. 

We aim to offer an interview to all candidates that meet the essential criteria for the post.  Please let us know if you require any adjustment to make our recruitment process more accessible.

Please look at the full job profile to see if you match our criteria and would enjoy working with motivated, passionate, wildlife friendly nature professionals and fundraising experts.

If this is the role for you, please send a completed application form, available at our website, search for jobs, or send a full CV and covering letter to Charlie Thefaut, Corporate Fundraising Officer, by the closing date of Wednesday 4th December 2024.

 Surrey Wildlife Trust is the only local organisation dedicated to ensuring Surrey is a place where both abundant wildlife and people can live and thrive together. 

Our aim is simply to connect nature.

 Guided by a collaborative vision where we all play a part in connecting nature, we provide expert advice and guidance to landowners and managers, making sure the land we look after leads by example, while inspiring and educating people and organisations across the county on what they can do. By doing this we will create a Surrey that is full of diverse and abundant wildlife, where nature is at the heart of individual choices, corporate decisions, and local economic and policy making. One that helps tackle the ongoing climate emergency, while supporting the health and wellbeing of all who live here.

We are looking for a Community and Projects Officer to support us in our mission to transform the physics landscape for the UK and Ireland, and ensure a thriving physics ecosystem that contributes to innovation, discovery, research, growth and debate in the UK, Ireland and beyond. We are very proud of our innovative strategy and you can watch this film for more information about our work.

What is it like working at the IOP?

The IOP is a friendly and ambitious organisation. Inclusion and diversity are central to our work and we have a ‘work anywhere’ policy to make working at the IOP as flexible as possible. Looking after our colleagues and supporting them in life and work is our priority, ensuring they can live their best lives, with competitive salaries and generous benefits.

What will I be doing?

• Foster a professional and welcoming environment that facilitates high satisfaction with members and community
• Manage our IOP Medals and Prizes and support our strategic engagement with academia, universities, national research facilities and independent research organisations.
• Play a critical role in our physics programme that will annually deliver up to four strategic impact projects to shape the debate on matters of importance to the physics community in academia and business across the UK and Ireland in order to influence and drive impact.

Projects you work on may include:

• Support our impact projects in science and innovation. Past projects include Green Economy, Quantum and Semiconductors.
• Manage the IOP Medals and Prizes, including execution of the engagement plan, managing key stakeholders including Awards Committee and providing customer service to nominees and winners.
• Manage and engage with key stakeholders in academia, including IOP Fellows and Members, award winners and universities, bringing new members into the fold.

Who will I work with? 

• Members, including Council Trustees and Special Interest Group Committees.
• Senior individuals within academia and business.
• Staff within the Science and Innovation Department, and across the IOP and IOPP.

Essential Criteria and Skills required 

• Organisational skills – ability to work with minimum supervision, prioritise workload, and handle multiple tasks.
• Interpersonal skills – ability to positively communicate with others; the confidence to listen and understand.
• Communication skills – ability to express information clearly and effectively in written and oral form.

Nice to have

• Understanding of physics/a physics undergraduate degree or equivalent.
• Experience of a membership organisation.

How will I be working?

The Institute of Physics is an inclusive employer and our people are at the heart of our approach to delivery. Following the impact of COVID-19, we have developed a new, innovative and exciting trust-based model of flexible working called How We Work. This empowers our staff to choose both individually and as a team how, when and where they work to deliver the goals of the organisation, acknowledging that there will be occasions where in-person meetings, collaborations and events will help generate greater impact. The How We Work initiative is based on the principles of collaboration, trust, flexibility and agility. You will be allocated a ‘base’ office which can also be a chosen place of work.

Why should I want to work for the IOP?

The Institute of Physics (IOP) is the professional body and learned society for physics in the UK and Ireland - we seek to raise public awareness and understanding of physics and support the development of a diverse and inclusive physics community. As a charity, we’re here to ensure that physics delivers on its exceptional potential to benefit society.

We have an ambitious new corporate strategy and you’ll play a part in helping us to deliver it.  There’s never been a more exciting time to join the IOP - watch our film to find out more about our work.

As well as a competitive salary and professional development opportunities, we offer employees a comprehensive benefits package including:

• An excellent pension scheme
• Private medical insurance
• Generous annual leave (25 days starting as a standard pro rota where required)
• Floating bank holidays
• Gym Membership (Via salary sacrifice) and much more!

To apply for this role please click the link below, best of luck with your applications! 

The Institute of Physics is an open and inclusive organisation that welcomes and celebrates diversity.

Role Title: Executive Assistant

Pay: £26-£30k per annum, depending upon experience. PIPs pension, bonus scheme, generous holiday allowance and private healthcare.

Contract: Fixed Term Contract (1 year)

Reports to: CEO

Direct reports:  None

Location:  Black Bull Yard, 24-28 Hatton Wall, London, EC1N8JH. This is a hybrid role with a minimum of 2 days in the office.

About Ukie

Ukie is the trade association that represents and supports the UK’s thriving video game and interactive entertainment industry. Our small team supports a membership of nearly 700 leading businesses, helping them to create some of the world’s most exciting games.

We are seeking a proactive, motivated and organised individual to join the team in the new role to provide EA and governance support. It’s an exciting opportunity to learn how a busy and ambitious trade association works.

About you

• Ideally, you will bring:
• Experience working as an Executive Assistant, or a similar role.
• Advanced skills in Microsoft Office.
• Excellent communication skills, with the ability to interact effectively with senior stakeholders.
• Experience of supporting hybrid meetings.
• The ability to work quickly and accurately.

Your role will involve:

Governance support to the Board

• Scheduling board meetings
• Liaising with the relevant colleagues to put together the board updates.
• Taking minutes during board meetings.
• Assisting with governance compliance tasks.
• Acting as a point of liaison for the Board on queries relating to governance, meetings etc.

Support to the CEO

• Taking ownership of a complex diary and schedules through gatekeeping and prioritisation.
• Ensuring all internal meetings have an agenda and action points.
• Booking meeting rooms or venues (e.g. restaurants) for appointments.
• Booking tickets for events.
• Support on special projects, conduct basic research, and assist with ad hoc tasks as required.

Other responsibilities include

• Travel and accommodation booking
• Supporting office events coordination
• Assisting with answering calls
• 2 days a week at reception to welcome guests

Hours of Work:

• Monday to Friday – 9.00am to 5.30pm
• Expectation that some evening and weekend work may be required to attend events as the business requires

 This role profile is not exhaustive; it will be subject to periodic review and may be amended to meet the changing needs of the business. The post holder will be expected to participate in this process and we would aim to reach agreement to the changes.

Deadline for applications: Wednesday, 4th of December