• Are you looking for volunteer roles ?

    Go to volunteering section

199

Jobs in Merseyside

Job Alerts On

No alerts left

Get job alerts sent straight to your inbox.

*Please enter a valid email

You haven't selected any filters. To create a tailored job alert, select your filters first.

Oh no!

By clicking 'Create alert' you agree to the Terms and Conditions applicable to our service and acknowledge that your personal data will be used in accordance with our Privacy and Cookie Policy and you will receive emails and communications about jobs and career related topics.

You will now get the latest from this search sent to your inbox.

Verify your email address and start receiving the latest job recommendations. Sign in or create an account to start managing your alerts.

A job alert for this search or a similar search term already exists. You can manage your job alerts by clicking here:

Closing in 5 days
Citizens Advice Sefton, Liverpool (On-site)
£26,335
We are looking for an experienced adviser to join our existing team of passionate and dedicated advisers.
Posted 2 weeks ago
Closing in 6 days
Alzheimers Society, Remote
£48,209 - £53,565 Per Annum
Posted 2 weeks ago
Page 11 of 14
Liverpool, Merseyside (Hybrid)
£26,424
Full-time
Contract (Fixed term until August 2025 with possibility of extension)
Job description

About the Role

Citizens Advice Liverpool in partnership with Citizens Advice St Helens and Citizens Advice Warrington are delivering a Welfare Benefits, Debt and Budgeting Advisory Service to Torus Housing tenants.

The Welfare Benefits Caseworker is responsible for delivering a comprehensive Welfare Benefits Advisory Service to individuals and families in need. The caseworker will provide support and guidance to clients in understanding and accessing welfare benefits, ensuring they receive the appropriate financial assistance and support, including support with welfare benefits mandatory considerations, and appeals. The role requires a thorough understanding of welfare benefits regulations and policies, excellent communication and advocacy skills, and a strong commitment to improving the well-being of individuals and communities.

Requirements

  1. Knowledge and experience of the benefits systems, including minimum of 12 months experience of carrying out welfare benefits advice
  2. Basic knowledge of multiple general enquiry areas to aid with identifying emergencies and making referrals where appropriate
  3. Experience of providing multi-channel advice
  4. Ability to use sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of meetings with them
  5. Ability to interpret complex information and convey it in a way that is understandable to clients.
  6. Good ICT knowledge with an ability to support clients with their online claim application
  7. Ability to develop and maintain positive working relationships with a range of partnership organisations to support Torus Foundation tenants.
  8. Assist with research and campaigns works by providing information about clients’ circumstances
  9. Understanding of and commitment to the aims and principles of the Citizens Advice service and its equal opportunities policies.
  10. Ability to meet high targets and excel against objectives.
  11. Ability and willingness to work both on own initiative and as part of a team.

About us

Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. We depend on a workforce of paid staff and over 120 trained volunteers. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.

CAL have achieved accreditation with the Workplace Wellbeing Charter, showing we are committed to improving the health and wellbeing of our workforce. We've also gained an award for outstanding contribution by an employer to workplace health and wellbeing 2022 by Merseycare NHS Foundation Trust.

We've gained awards from Citizens Advice National recognising our Advising Margainalised Communities Team for championing equity, diversity and inclusion in both 2021 and 2021. We were also named volunteer team of the year in 2022.

As well as a competitive salary CAL also provides access to:

  • 27 days annual leave plus bank holidays

  • Hybrid Working Scheme

  • Interest free travel loans

  • Employee Assistance Programme

  • Pension Scheme

  • Cycle to Work Scheme

  • Lifestyles Gym Membership (20% corporate discount)

  • Enhanced maternity, paternity and adoption leave pay

Posted by
Citizens Advice Liverpool View profile Organisation type Registered Charity Company size 51 - 100
Posted on: 14 November 2024
Closing date: 06 December 2024 at 12:00
Tags: Advice / Information,Advocacy,Housing,Social / Support Work