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Internal Communications Lead Jobs in Holborn, Greater London

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Closing in 3 days
CAFOD, London (Hybrid)
£43,461 - £46,819 per year (inc London weighting) – This is the full-time salary, and the salary will be pro rate based on the hours of the post.
Posted 2 weeks ago
Closing in 5 days
Harris Hill Charity Recruitment, London (On-site)
£40k per year
Posted 1 week ago Quick Apply
Closing in 2 days
British Heart Foundation, London (Hybrid)
£37,500 - £40,000 per year
Are you passionate about market research and championing the use of insight?
Posted 3 days ago
Growing Hope, London (Hybrid)
£34,200 - £37,200 per year (including London weighting, specialist officer role).
Posted 2 weeks ago
Closing in 6 days
CPRE, the countryside charity, N1, London (Hybrid)
£41,006 per annum
Posted 2 weeks ago
Page 13 of 20
London, Greater London (Hybrid) 1.23 miles
£38,000 - £42,000 per year
Full-time
Contract (12 months maternity cover)
Job description

ABOUT THE ROLE

This strategic role will report to the Director of Operations and will be responsible for overseeing and enhancing operational functions across our businesses, focusing on fostering a positive working environment and employee experience, while supporting our social impact and business growth. You will share SCN’s ambitions to transform funding for grassroots organisations and coalitions by reimagining fundraising, removing structural barriers and encouraging institutional funders to support community interests. 

This is a great opportunity for someone who would like to support us in delivering our vision. The ideal candidate will have experience of operations, HR & risk management and will have a passion to make a difference. You will work with the Director of Ops on streamlining operational systems and processes, compliance and risk management, policy oversight, resource planning, and HR and payroll oversight.  Crucially, you will help us develop our new Employer of Record Service; the Social Change Hive. Working closely with the CEO and the Head of Business Development, you will ensure all our HR processes, systems and reporting structures are operational for our clients and our employees.

The role would suit someone who loves operations, HR and risk management and be comfortable in a startup environment. The role will involve working across the businesses and working closely with the Head of Programmes and the Head of Governance, Risk and Innovation. You will also be managing our Operations Assistant – with a view to expanding capacity in the team over the year. 

While this is maternity leave cover,  this function is growing so there is lots of opportunity to evolve responsibilities as the business needs change over the 12 months.

The role would suit someone who loves operations, HR and risk management. The role will involve working across the businesses and working closely with the Head of Programmes and the Head of Governance and Innovation. 

SKILLS & EXPERIENCE

You will be a detailed oriented person, proactive, well organised and excellent at managing various tasks and projects at the same time, with excellent project management and people skills. We are a trauma informed organisation, and while you may not be trauma trained –  you will need to understand the need for a human touch within the systems and processes we hold (we will also provide training on our approach).  As part of the role, you must understand HR regulation, contract management and general operational functions. We are looking for someone who is happy working on their own initiative with energy, enthusiasm and good humour, with a can-do attitude. You must be comfortable with working with external groups of people from varied backgrounds alongside our incredible team. Our work is involved and changes quickly. So the role would suit someone who is resilient and comfortable re-prioritising when things shift quickly. 

Person specification includes: 

  • Experience of working in an operations role
  • Experience of managing systems (CRM & project management) & resource management tools (i.e. capacity tracking)
  • Experience of reporting on operational functions such as HR and contracting
  • Experience of supporting HR functions, including developing and reviewing policies
  • Knowledge and experience of drafting and reviewing contracts
  • Knowledge and understanding of compliance and risk management 
  • Exceptional organisational skills, attention to detail and project management skills
  • Ability to manage multiple tasks and projects at the same time and competing priorities 
  • Excellent ability to work collaboratively across different functions, as well as working in a team. 
  • Excellent communication skills to support the team in delivery of their work
  • Working with community groups and/or campaigning groups would be desirable.

KEY RESPONSIBILITIES

As the Senior Operations manager, you will be responsible for supporting the Director of Ops in ensuring we have efficient systems and processes across the organisation and providing support on contracting needs for the businesses. Occasionally we are asked to help support the operational development of our clients. The role will involve:

  • Operations oversight (40%)
    • To take a systematic view of all operations across the business and make sure we have the correct operational tools, systems and processes in place to support our internal needs as well as delivery of work to our clients. Lead on designing and embedding effective tools and systems to support this and ensure there are up to date process maps to support the team in using them. 
    • Regular reporting on these systems to the senior management team to support business management and strategic decisions 
    • Working closely with heads of each function to ensure we have the right processes in place that support the team in delivering their work 
    • Ensuring we have the right policies in place for effective management of the business 
    • Responsible for overseeing all contracting for clients and employees
    • Oversight and drafting of all client contracts – working with the Director of Ops to ensure contract templates are up to date and in line with any business shifts and fit for purpose.
    • Managing any contracting risks and making sure all contracts are active and not expired. Setting up and maintaining reporting systems to ensure this information is fed back to the relevant teams and senior management.
    • Addressing any questions from the team and clients on contracts 
    • Support the Head of Governance, Risk and Innovation to manage mitigations for any emerging risks, document any incidents, have effective reporting mechanisms in place, including updating the risk register
       
  • HR and payroll (40%)
    • Support the HR element within the development and delivery of Hive, our Employer of Record payroll service. 
    • Lead on recruitment and induction processes for the business and clients. This includes ensuring the processes are fit for purpose and efficient for the business, having the right resources in place to support the team and clients with understanding and managing recruitment and induction, managing onboarding of all new starters.
    • Oversight of all contracting and HR obligations for our employees, including clients using the Hive service – onboarding, exit processes and everything in between 
    • Oversight of all processes in Hive to ensure smooth. operations. With Hive being new, and growing, processes and policies will need to be reviewed and adapted to Hive’s needs.
    • Setup and maintain reporting systems that allow risk management and managing end of contract responsibilities.
    • Manage all HR queries and issues for the team and clients. 
    • Oversight of monthly payroll and salary sacrifice schemes.
       
  • Management and Teamwork (10%)
    • Management of the Operations team: Managing capacity and workload, objective setting and development.
    • Work with the rest of the team to ensure there is sharing of knowledge to improve systems and practice across all services, making sure the services are aligned.
    • Work alongside and support the full team to ensure we are delivering the vision and strategy
       
  • Client work (10%)
    • Consult with our clients on any of the above operations, processes and governance as needed.
Posted by
The Social Change Nest View profile
Join our team The Social Change Nest.png
Posted on: 27 September 2024
Closing date: 07 October 2024 at 23:30
Tags: Human Resources,Project Management,Operations,Compliance / Quality,CRM,Employment,Information Management,Logistics,Office Management,Governance / Management

The client requests no contact from agencies or media sales.