Human Resources Administrator Jobs
The role of the Head of National Services is instrumental in ensuring that we provide innovative support to people affected by poor mental health and mental illness.
It will be responsible for working closely with our Policy and Communications Team around nationally funded projects by Scottish Government and will play a key role in the National Management Team of Change Mental Health. The role will work closely with the Director of Services to develop and work in partnership with a range of different stakeholders to increase the impact of our work and generate new opportunities for the organisation.
This is an exciting new role for the organisation and would suit someone who enjoys working in a fast-paced environment, is committed to continuous service improvement and who excels in managing both operational and strategic relationships.
Key Responsibilities:
· Oversee the safe and efficient operational delivery practice and development of National Services, including our Advice and Support Service, Distress Brief Intervention services (DBI), Suicide Bereavement Services and other national projects
· Lead, support and motivate your team to ensure high-quality and person-centred service delivery
· Provide strategic leadership for the services in your area and contribute to the strategic development of services nationally as a member of the National Management Team
· Be an active member of the National Management Team and contribute to the implementation of Change Mental Health’s vision, mission, values and strategy
Strategic planning and oversight
· Provide strategic leadership for the services in your area and contribute to the strategic development of services nationally as a member of the National Management Team
· Represent Change Mental Health appropriately at external meetings, including Programme Boards, round table events and Government meetings
· Work closely with the Director of Services to implement and develop Change Mental Health’s services strategic vision
· Scope and explore funding opportunities and support and develop funding applications and tender bids, as required, in partnership with the Fundraising Team and Tender Team
· Plan, manage and implement change successfully
· Work with the Fundraising Team and Tender Team to develop an annual plan around fundraising, contracts and development of services
· Regularly source and organise opportunities to meet in person with key partners and stakeholders who can support and influence our work positively
· Represent the organisation professionally when communicating with external stakeholders and protect and enhance the organisations reputation
· Develop an annual strategic plan for your area which clearly demonstrates how the operational work being delivered aligns with the organisation’s strategy
· Communicate strategic messages and decisions with your team and competently manage and respond to questions and queries around these
· Lead on all monitoring and reporting for your area of work, including setting and monitoring KPIs across all of your teams and projects
Operational service delivery and development
· Ensure National Services are delivered to the highest standard with high levels of satisfaction from the people we support
· Responsible for overseeing the safe operational delivery of services in your area of work and managing quality assurance around these
· Responsible for developing and maintaining safe working processes, procedures and practices in my area of work, including overseeing some services which may be registered with the Financial Conduct Authority (FSA), Scottish National Standards for Information and Advice Providers (SNSIAP), Care Inspectorate or other regulatory bodies
· Oversee safe and inclusive recruitment practices in my area for both staff and volunteers
· Responsible for overseeing the implementation of appropriate tools and systems within your team to assess, measure and monitor outcomes and impact of services
· Oversee and manage all contracts and service delivery to ensure the team delivers high quality and safe services, in line with our partners expected outcomes and expectations
· Provide visible onsite leadership to our staff by being based at and regularly visiting Change Mental Health’s services/ offices
· Support the operational delivery of services, including providing guidance and support for frontline staff, where required
· Proactively seek opportunities to develop services in your area through networking and taking advantage of the local/ national landscape, to expand the scope and reach of Change Mental Health
· Encourage and promote the voice of lived experience in the development of services and support in your area and across the organisation
· Lead on supporting staff with safeguarding and adult protection concerns/ referrals in your area and give guidance, support and direction to colleagues as needed
· Responsible for ensuring appropriate health and safety processes are in place and adhered to in your area, including risk assessments, lone working procedures, safeguarding and adult protection
· Have delegated responsibility to set, manage and monitor budgets for my area
· Lead your team to establish person-centred development plans for those accessing Change Mental Health support which focuses on recovery and include various assessment models, including a robust approach to risk assessment
· Produce reports and information as required by the Senior Leadership Team, funders or other stakeholders, as required
Leadership
· Lead on key specific themes of work/ projects as a member of the National Management Team
· Lead and support HR processes as a member of the National Management Team, including chairing and supporting disciplinaries, grievances and appeal hearings
· Role model positive behaviours and communicate clearly key organisational messages to the wider team
· Make decisions and give direction to your team which protect the interests of the organisation
· Communicate effectively with other members of the National Management Team and provide appropriate challenge
· Contribute to the development of best practice, quality and improvement within services
· Lead on specific projects/ working groups as required
· Carry out any other duties that may reasonably be required in the light of the main purpose of the job
Line management
· Coach, support and provide constructive feedback to your team to ensure they are clear about what the organisation needs and expects from them in their role
· Manage and oversee HR issues as they arise in the team, and seek advice from the HR Team as appropriate to mitigate organisational risk and ensure supportive working practices and an inclusive culture are in place
· Communicate regularly with your team, in person, and be a visible member of NMT who listens to staff, provides clarity on decision-making and delivers key organisational messages
· Build a positive and supportive culture within your teams which represents the values of Change Mental Health
· Ensure that your team are keeping up-to-date records in the appropriate systems and ensure they are adhering to GDPR and other organisational processes and policies
· Provide regular, in person, support and supervision sessions to those you line manage
· Encourage, promote and facilitate reflective practice throughout your area of work
· Plan and set objectives for your team members and monitor the progress of these to ensure staff are supported to achieve these
· Build a positive, inclusive and high performing team culture and team dynamics by ensuring regular in person meetings and social events take place to support and encourage this
Financial and line management responsibilities
· Set, manage and oversee local budgets in consultation with the Director of Services and Head of Finance
· Ensure local value for money in delivering high-quality services
· Build relationships with stake holders to successfully facilitate budget conversations
· Line manage staff, as required, to ensure the successful delivery of services across Scotland
Other
· Includes some evening and weekend working where required, time off in lieu will be given in accordance with Change Mental Health’s TOIL policy
· A satisfactory PVG will be required
· Being part of an on-call rota to support staff, as and when required
General Duties
· Act in accordance with Data Protection legislation. Ensure all records, personal, staff and client data are managed in line with Data Management and Information Governance policies
· Comply with legal and regulatory requirements such as provisions set out in the Health and Safety at Work Act 1974
· As with all employees, workers and volunteers; to encourage people to join Change Mental Health as a member, donor or activist
· To act in accordance with the charity’s Health & Safety and Safeguarding policies and to notify your line manager promptly if there are any concerns
· To participate in regular supervision and appraisal and undertake any relevant training as appropriate to the role
· To work in accordance with the charity’s national policies and local operating procedures and those of external regulators or professional bodies
This job profile and list of duties is not exhaustive and serves only to highlight the main requirements. The line manager may stipulate other reasonable requirements and projects commensurate with the general profile and grade of the post.
Essential Criteria:
· Educated to a degree level or equivalent or have relevant experience of working in health and social care at a senior level
· Hold the appropriate qualifications to be a Registered Manager with the Care Inspectorate, or a willingness to work towards obtaining the appropriate qualifications
· Passionate about improving the outcomes for people affected by their mental health
· Demonstratable experience of operationally leading, managing and developing services and line managing staff
· Evidence of being able to use own initiative and make competent decisions using sound judgement
· Evidence of problem solving effectively and supporting others to work through complex and difficult situations
· Experience of successfully leading, managing and supporting a team, keeping them engaged and motivated
· Ability to innovate, looking to constantly improve what we do and how we can clearly evidence our impact
· Evidence of being a flexible and strong communicator who builds positive relationships, both internally and externally, and has advanced networking skills
· Ability to work comfortably with the detail of strong operational service delivery and balancing this with working strategically
· Evidence of being a reflective practitioner; being comfortable and open to receiving and acting on feedback to improve practice
· Knowledge and experience of following safeguarding processes and procedures and guiding and supporting others with safeguarding and adult protection concerns
· IT literate, able to maintain and develop effective administration and information management systems
· Excellent organisational skills, including the ability to manage a high-volume workload with deadlines and manage conflicting priorities
· Willingness to travel throughout different parts of Scotland, including national office
· Commitment to Change Mental Health’s purpose and values, including equality and inclusion
Successful applicants for this post will require a PVG Membership (this will be arranged by Change Mental Health during before you start your role). Please be aware that it is classed as an offence if you apply for this role and are barred from engaging in regulated activity relevant to children or vulnerable adults.
Desirable Criteria
· Experience of managing national programmes of work
· Experience of managing Information and Advice services
This job profile and list of duties is not exhaustive and serves only to highlight the main requirements. The line manager may stipulate other reasonable requirements and projects commensurate with the general profile and grade of the post.
Benefits:
· 24/7 access to an award-winning Employee Assistance Programme providing free legal, financial, and medical advice as well as support with life’s challenges.
· A 35-hour working week, enhanced sick pay & season ticket loan.
· A great work life balance with flexible and blended working environment.
· Access to purchase a Blue Light Discount Card
· Cycle to Work Scheme
· Enhanced sick pay and leave entitlements.
· Generous 37 days’ holiday.
· Paid Mental Wellbeing days.
· Professional development including funded opportunities.
Application Notes:
To apply please submit your CV and Cover Letter through the online BreatheHR portal.
Please note all applications must be received by midday on Friday 18th October. Interviews are due to be held on Thursday 31st October.
We welcome and encourage job applications from people of all backgrounds.
If you consider yourself to have a disability, please inform us of any arrangements that we may make to the interview process.
We reserve the right to close this advert earlier or later than stated. Please don’t delay your application to avoid any disappointment.
For over 50 years, our mission has remained the same: to help and support people affected by mental illness.
Being an Individual Giving & Gifts in Wills Manager at St Wilfrid’s
We are delighted to offer the opportunity to join us as our Individual Giving & Gifts in Wills Manager.
This is a wonderful chance to support us by leading a small, close-knit team responsible for developing and delivering our individual giving fundraising strategy. You will also be focusing on donor development and acquistion, as well as retention and database management.
You will have proven experience in marketing and developing fundraising strategies within a charity setting. You will need to be confident in giving, setting and managing campaigns and annual budgets, and working towards income targets.
Qualifications and Experience
- Fundraising experience at a senior level (Essential)
- Experience of developing funding propositions, campaigns and securing significant funds (Essential)
- Experience of working with CRM system or database to maximise income generation performance (Essential)
- Full driving licence with access to a car with business insurance cover (Essential)
- Right to work in the UK (Essential)
Please visit the careers page on our website or see the attached job description for a full person specification.
Equality, Diversity and Inclusion at St Wilfrid’s
We value diversity and are committed to being a place where people feel their differences are recognised and welcomed, and their needs are heard and respected. Creating an inclusive workplace is a core part of our aim to ensure St Wilfrid’s is a great place to work and a compassionate and caring place to be.
We want to hire talented people and to make sure our processes don’t exclude or disadvantage people with disabilities or different needs. Please let us know what would help you apply for our role – we’re happy to be flexible with our process to make sure you can shine. To do this you can call 01243 775302, or pop in and ask at Reception for HR.
We guarantee an interview for candidates with disabilities who meet the essential criteria for the role.
What we offer you
All Hospice employees are offered the following benefits:
- Annual Leave – Our generous holiday entitlement starts at 27 days per year plus bank holidays and increases with service
- Healthcare – Access to a contributory health plan for you and family members, covering a range of benefits including eyecare and physiotherapy
- Employee Assistance Programme (EAP) – Access to free and confidential Virtual GP Advice, Counselling and Legal Support
- Continuation of existing NHS Pension Scheme Membership – And recognition of reckonable service for certain benefits
- Generous Pension – With 7.5% employer contribution for staff not in the NHS pension scheme
- Life Assurance Scheme – Should the worst happen while you’re working with us, your loved ones will receive a lump sum payment equal to two times your salary (or the NHS Life Assurance Scheme if applicable)
- Free on site parking – At our beautiful, purpose built Hospice in Bosham
- Subsidised food – Our catering staff provide a range of high quality meals at low prices for all staff members when on site at the Hospice
- Staff discount – In all our community charity shops and eligibility for the Blue Light Card discount scheme
Interview information
This will be a two-stage interview process.
First stage interviews are scheduled to take place on the 23rd -27th September 2024 at St Wilfrid’s Hospice, Walton Lane, Bosham, Chichester. Second stage interviews are TBC.
Please note this vacancy may close early if sufficient applications have been received
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you want to work with a leading advocacy charity organisation supporting those in need?
Do you have experience of working or volunteering in welfare, support or health and social care and are looking for a new challenge?
Are you keen to make a difference to people who want to be heard?
Then come and join us here at VoiceAbility.
Due to the award of a new contract, we are looking for new Advocates to join our team in Fife and the surrounding area. We are seeking applicants who have transferable skills, a willingness to learn and a desire to help those in need of support or already have a Level 2 Award in Independent Advocacy.
About us
VoiceAbility is an independent charity and one of the UK’s largest providers of advocacy and involvement services. We deliver a wide range of service contracts funded by Scottish Government, local authorities, health trusts and other voluntary and private sector organisations.
We’ve been supporting people to have their say in decisions about their health, care, and wellbeing for over 40 years. We make sure people are heard when it matters most. For more information on what Advocacy is and the services offered then please visit our website.
About the role
We have an exciting opportunity for Advocates to join our team covering Fife and the surrounding area. You will be involved in one-to-one advocacy along with group work across the area; this could be in a clients’ home, hospital, care homes or other suitable community venues and be home based for administrative tasks. Therefore, access to your own transportation and a suitable home internet connection is essential.
This is a full time role for 35 hours per week, applicants who do not hold the Level 2 Award in Independent Advocacy will start on £22,500 per annum.
About you
We actively encourage applications from those who are long term unemployed.
Desirably you will have some experience of working, providing welfare, supporting, or caring for Adults or young people who have support needs, attending tribunals or review meetings ideally for those with a variety of communication needs, mental ill health, physical health issues, or barriers to accessing education, training, benefits, employment, care and support.
You should have worked or volunteered in health, social care, welfare, support services, education or young person’s services, or advice and guidance.
How will you make a difference?
You will be responsible for ensuring the individual’s wishes, feelings, beliefs, needs, and values are met to create positive outcomes for the people you support.
You will support people to speak up for themselves and grow in confidence, equip them to understand and exercise their rights and options.
You will work resourcefully and collaboratively with the individuals you support. You’ll be creative in your approach to empower our clients by ensuring you meaningfully explain people’s options and rights to them. You’ll support individuals to fully participate in decisions affecting them and will make sure they have their voices heard. This can be through 1-2-1 advocacy or in a group setting.
Professional Development?
You will have plenty of opportunities to enhance your professional abilities and you will make a real difference every day. Advocates are expected to be willing to gain or to already hold, the Level 2 Award in Independent Advocacy with disciplines suitable for the role they work in.
Benefits:
- 28 days annual leave plus bank holidays
- 5% employer pension & 3% employee contribution
- Salary sacrifice pension scheme
- Separate Life Assurance Cover
- Staff discount scheme including retail discounts, entertainment, holidays etc
- Discounted Gym Membership; Employee Assistance programme
- Supportive working environment fostering a good work/life balance
- Support with continuous professional development
Equality and Diversity
VoiceAbility believes in fostering an inclusive workplace which welcomes, values, and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential.
VoiceAbility are a Disability Confident employer, any applicant that identifies themselves as having a disability and can demonstrate that they meet all the essential criteria for the role will be offered an interview. If you need to apply in a different way, please contact HR for further options.
How to apply
To apply for this role please sign up for a recruitment account by clicking the apply button on this page. Follow the instructions to create your account, upload your CV, and complete our short application form.
Important Dates:
Closing date for applications; midnight on Sunday 29th September, however, VoiceAbility reserve the right to withdraw this vacancy before this date.
Don’t forget to read the person specification so you can tell us about yourself and how your skills, abilities and experiences match the criteria outlined in the person specification.
Hint: you can use work, personal and/or voluntary experiences and examples to tell us why you should be our next Advocate.
NB:
If you don't already hold the Independent Advocacy qualification, and you are successful in your application, it is a requirement that you complete this within 12 months of commencing the training. VoiceAbility will fund this training.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Title: Group Finance Officer
Location: Office (Bristol, UK) at least 1 day each week, option to work remotely for remaining days.
Contract type: Permanent contract
Hours: Full time, 35 hours a week
Salary: £31,228+ competitive holiday +pension
Closing date: 30th of September 2024
About Tree Aid:
Tree Aid works with people in the drylands of Africa to tackle poverty and the effects of the climate crisis by growing trees and restoring and protecting land. As part of the Great Green Wall movement, we work where trees are needed most, where temperatures are soaring, and fertile land is vanishing at a terrifying rate. Our pioneering approach has been developed over 36 years of operating. We believe in empowering local communities with the tools and training they need to restore and maintain their environment.
About the role:
This is a fantastic opportunity for a Group Finance Officer to join a dynamic Finance team at a growing international development charity based in Bristol, delivering transformational change for some of the world’s most vulnerable people, living on the frontlines of the climate crisis.
Main duties:
Working within the Finance team, the Group Finance Officer’s role will include:
· Providing ongoing financial support to all overseas teams.
· Ensuring continuing integrity of Tree Aid’s financial records and internal controls.
· Contribute to the ongoing development of financial systems, reports and procedures.
· Supporting in conducting internal audits of overseas offices.
About you:
The ideal candidate will be pursuing a professional accounting qualification and a minimum of 3 years’ experience in finance management, preferably with an overseas development organisation.
They will have excellent interpersonal skills, an ability to work calmly under pressure to deliver outputs on-time and to a high quality.
Above all they will be inspired by TREE AID’s mission to alleviate poverty sustainably whilst improving the environment, you will be committed to empowering families in some of the world's poorest countries to thrive, rather than just survive.
Benefits:
Optional benefits of working at Tree Aid include:
- A contributory pension scheme (you contribute at least 2% and we will contribute 6%)
- 33 days holiday (inc bank holidays) +1 more day per year up to 38 holiday days
- Flexible, hybrid working
- Quarterly social events
- Opportunity to take free weekly French lessons to support communication with our colleagues in West Africa
Key documents:
- Group Finance Officer Job Description and person specification
- Equal opportunities monitoring form
Our approach to recruitment:
We recruit with openness and transparency. We employ people on the basis of their ability to carry out the role being recruited for. We ensure that no applicant receives less favourable treatment than any other on the grounds of disability, gender, race, religion or belief, age, sexual orientation, marital status, parental status, caring responsibilities or hours of work.
Our Values
- We stand together and respect the people we work for and with
- We are bold, ambitious and determined
- We are professional. We work effectively and efficiently to a high standard and are experts in our field
- We have integrity. We are honest, transparent and accountable
- We are always learning. We review and adapt to maximise our impact for the people we are helping
The client requests no contact from agencies or media sales.
We are looking for an Office Manager to lead on a range of administrative and finance tasks ensuring the smooth running of The Politics Project office.
ABOUT THE POLITICS PROJECT
We support young people to use their voice by providing them with outstanding democratic education. We work with young people, teachers and politicians to help them to learn, teach and engage in politics. We are a non-partisan organisation working across the UK. We are experts in supporting young people and politicians to engage through political contact.
We also coordinate the Democracy Classroom network, a partnership between over 100 civil society organisations that supports young people to engage in elections.
ABOUT THE ROLE
The Office Manager would work with our small team of 7 staff by providing organisational and administrative support.
The ideal candidate will possess exceptional organisational skills, advanced proficiency in G-Suite (Docs, Sheets, Slides), general bookkeeping skills and the ability to work effectively with minimal supervision. Experience of working with a database is a desirable skill.
The post holder will:
- Work with the Director and wider team to ensure efficient office operations.
- Implement and maintain procedures/office administrative systems.
- Manage office supplies and equipment.
- Manage databases. Check that data protection laws are being adhered to in relation to the storage of data, and review and update policies (training can be provided).
- Organise regular internal meetings and planning days.
- Provide administrative support to the Director including scheduling meetings and handling correspondence.
- Book and arrange travel for staff.
- Process invoices and staff expenses.
- Managing office budgets.
- Order stationery and IT equipment.
- Assisting the organisation's HR functions by keeping personnel records up to date, arranging interviews and overseeing the administration process for inducting new staff.
The job is based on a 12 month fixed term contract (including a 6-month probation period), with opportunities for extension.
The Politics Project is based in London and the post holder will be expected to work from the office at least two days a week. The role is part time, 4 days a week. Working hours will be agreed with the post holder when they start. Occasional travel to elsewhere in the UK and working unsocial hours in evenings and at weekends may be required.
Benefits:
- 25 days’ holiday plus Bank Holidays and three days of holiday between Christmas and New Year (pro rata).
- Friendly and inclusive environment.
- Professional development opportunities, to upskill and train you.
- The opportunity to work in an organisation making a real difference to young people’s lives, helping them to develop the skills and knowledge they need to give them a voice in their society and shape their communities.
ABOUT YOU
You have outstanding organisational and administrative skills, with the ability to work under pressure, identify priorities and proactively solve problems.
You will effectively deliver against set targets to agreed deadlines.
You will work well with other members of the team to help The Politics Project achieve its mission.
You will be IT literate.
In accordance with our Child Protection and Safeguarding procedures, this position requires an enhanced DBS check that we will provide.
TO APPLY:
To apply please submit through the CharityJob website a CV and a covering letter that is no longer than 500 words.
The closing date is 11:59pm on Sunday 6th October 2024.
Initial interviews are planned for the week beginning 14th October 2024.
Background to the role
AUKEL recruited a new Chief Executive in April 2023, and a new chair in February 2024. In March 2024 we published an ambitious five year strategy which sets out how we want to increase the extent we meet the needs of older people in East London. We have a number of organisational transformation objectives which underpin the strategy; these are things we need to do to strengthen our foundations (following a period of rapid growth) and equip us to deliver safe effective services, at scale, across our footprint.
We are looking for someone to join our team to work with the Service Director to lead the transformation of our Hospital and Home services. These:
- Currently are provided at four hospitals broadly covering four boroughs: Homerton (Hackney), Newham (Newham), The Royal London (Tower Hamlets), Whipps Cross (Waltham Forest). And are staffed by 16 AUKEL employees – three co-ordinators, two project officers, 10 support workers, and an administrator.
- Homerton and The Royal London are jointly commissioned until end March 2029. Newham has been extended to the end of June 2026. Whipps Cross is due to be re-procured, with a short extension under consideration, we aim to jointly bid for this with our neighbouring AUKs.
- Assist vulnerable adults in getting home from hospital, carrying out safety checks in the home, give advice on practical and wellbeing matters, and visiting regularly for a period of four to six weeks after discharge
- Are commissioned based on meeting pre-agreed targets for the number of referrals accepted, and are fully embedded into the hospital discharge system.
- Typically include provision of handyperson services, which is operationally delivered separately by three handypeople.
- Include our (paid for) Home and Care service which is delivered separately to our hospital discharge services, and currently supports c. 40 individuals.
This will be a challenging and rewarding role; you’ll need experience of change management and of leading operations. You will be resilient and will have values which align with ours: Kind, Accountable, Collaborative, Flexible and Inclusive. This is a chance to join our team at an exciting time; we’ll expect a great deal of you but in return you’ll be well supported, invested-in and given lots of opportunity to learn and grow as an organisational leader.
We’re particularly hoping to recruit someone from the global majority as our leadership team doesn’t currently adequately represent the communities we serve.
Job description
Job Purpose
The Head of Hospital and Home Services will work with the Director on strategic and operational planning and provide operational leadership for the range of Hospital and Care services delivered by Age UK East London. This role is a fantastic opportunity to be part of significant organisational change, to make an impact at a local level, and ensure that older people’s needs are recognised and met effectively. The purpose of this role is to:
· Take responsibility for the delivery of the Hospital and Home service, ensuring its delivery requirements are met and we are responsive to new opportunities.
· Manage and maintain good relationships with commissioners and professionals in the local health and social care system.
· Lead a programme of structural and cultural change in the Hospital and Home service:
- Review the service staffing and delivery arrangements, assessing which services need allocated staff and which would be better delivered by a central team.
- Introduce processes and embed good practice in case recording, reporting and data collection.
- Motivate and engage a dispersed workforce, developing a supportive and flexible culture with consistent service standards.
- Ensure that older people who are supported by the Hospital and Home team also benefit from the range of AUKEL services and those provided by other local partners.
· Ensure the hospital discharge service, the handyperson service and the home and care (paid for service) work together efficiently and effectively.
· Address performance issues in the Home and Care (paid for service), working with senior colleagues (in communications, finance and HR) to develop a financially sustainable model.
· Work with senior leaders across AUKEL, contributing your experience and expertise to problem solve, spot and develop opportunities as well as make an impact on our overall organisational development journey.
As the role develops or AUKEL begins delivering new services, the scope of the role may expand. The post holder will need to:
· Use sophisticated interpersonal and influencing skills to build rapport with a wide range of stakeholders including commissioners, partner providers, senior health and social care professionals, operational staff, volunteers and service users / patients, and maintain AUKEL’s profile with these audiences.
· Motivate and inspire a frontline staff team, using excellent communication skills, a strong understanding of key issues affecting older people, and familiarity with the commissioning environment
· Ensure the services are run to the contract KPI’s for quality and delivery, overseeing data management and analysis to ensure compliance and insight that supports future development and demonstration of impact, taking a continuous improvement approach
Summary of Duties - Key Accountabilities & Deliverables
Coordination and Management of service
· Line manage service coordinators, and oversee the good management of all service staff.
· Ensure the service is delivered in line with contractual requirements
· Working with other senior managers, ensuring good joined up internal referral pathways, clear communication and joint-working where possible
· Ensure the team is fully conversant with the organisation’s CRM (currently Charitylog) and that this is used effectively to record and manage casework and evidence of outcomes and impact of the service
· Ensure the team is knowledgeable about the local service offers and are effective in referring and signposting clients to other relevant services
· Complete and maintain relevant risk assessments.
· Ensure there is cover for gaps in service delivery (e.g. due to A/L or sickness).
· Support team members to supervise volunteers effectively
· Support implementation of any organisation-wide operational changes
· Regularly attend meetings with external professionals as necessary in relation to operational management and delivery of services
Quality and Insight
· Produce quarterly KPI monitoring and evaluation reports for each contract as required to include data, case studies and insight on service delivery and opportunities
· Produce quarterly insight to the Board of Trustees at committee level.
· Monitor compliance in record keeping around key areas
· Continuously review and monitor the service with the aim of improving quality, flexibility, responsiveness and effectiveness, and to identify and respond to new opportunities
General
· Lead the development and delivery of current and future commissioned health services in AUKEL.
· Work with senior colleagues to conduct ongoing ‘horizon scanning’ of changes in national and local priorities and approaches to services, to maximise opportunities and identify upcoming challenges for older people
· Work with local partners to share best practice and develop opportunities to work together
· Develop strategic relationships in the local health and social care system, to gain insights and inroads to future opportunities and build service reputation and influence.
· Continuously gain feedback from the team in considering how the service can develop further, for example around reach, client journey and other areas.
· Work with CE and colleagues to develop new service proposals, to develop the scope and impact of the Hospital and Home team
Leadership and management
· Engage, motivate and inspire the team
· Evaluate and manage overall team and individual performance and wellbeing
· Run regular team meetings with content that promotes team cohesion as well as being informative and operationally useful
· Ensure communication and training of the team is in line with contractual requirements and AUKEL policies
· Encourage and provide opportunity for sharing of knowledge within the team and between colleagues within AUKEL
· Take a person-centred approach to line management responsibilities
· Proactively identify opportunities for team members to stretch and use skills to develop them whilst benefiting the team / service / AUKEL
Other
· Perform other duties in connection with the general work of AUKEL when required
· To undertake any other duties within the competence of the post holder as may be required from time to time for the smooth running of AUKS
· To carry out the duties of the post in accordance with AUKS’s policies and procedures including: Equity and Diversity, Health & Safety, Confidentiality, Complaints, Data security, Safeguarding
· Participate in learning and development opportunities and take responsibility for identifying your own learning needs
Person Specification
Essential Desirable
Experience
Essential
· Of operational service management within Health and/or Social Care within the statutory, voluntary or private sector
· Of strategic service leadership and development
· Of leading change
· Of working with data to monitor outputs, outcomes and reach.
· Of carrying out programme evaluation and report writing.
· Of managing people at (at least) coordinator level, and successfully engaging and motivating staff.
Desirable
· Of working in hospital settings
· Of engaging strategically with the local health and care system
Knowledge & Understanding
Essential
· Understanding of the impact of discrimination and disadvantage on the lives of people and ability to work in a trauma-informed manner.
· Understanding and commitment to safeguarding and promoting the welfare of vulnerable adults and their Carers.
· Of the current health and care landscape
Desirable
· Expertise in the needs of older people.
· Clinical knowledge
Skills/Attributes
Essential
· Intermediate IT skills
· Can demonstrate commitment to AUKEL values (accountable, kind, flexible, inclusive, collaborative).
· Commitment to learning and development and reflective practise.
· Resilience
Additional Requirements
· This post is subject to the relevant check through the Disclosure & Barring Service (DBS)
· Flexibility in working hours to meet organisational needs.
Employment Details
Contract type
This contracted post is for 35 hours per week. We welcome application for flexible working including reduced hours and other flexible working arrangements.
Location
We support hybrid working to suit our team. When in the office, the post holder will be mostly based at our office in Plaistow with frequent visits to the 4 hospitals and to our Head office in Bethnal Green.
Salary
Between £41,200 and £46,350 Plus 5% employer pension contribution.
We have recently introduced a salary bands system. This salary range refers to the lowest and top steps of the grade. Salary will progress every year until the top salary is reached.
Holiday entitlement
25 days (pro-rata for contracted hours) of paid holiday per year plus bank holidays. This increases after two years of service to 27 days, and then a further one day per every year of service up to a maximum of 30 days after five years of service. In addition, all employees are entitled to one day off on (or around) their Birthday.
Conditions of employment
The job offer is subject to the receipt of two satisfactory Employment References, an enhanced DBS Check and evidence of relevant Qualification.
How We Value Our People
Learning and development
We are committed to supporting our staff through a variety of training, e-learning, workshop and shadowing. A training needs assessment is carried out annually. During the appraisal and reviewed during supervision. The majority of vacancies are advertised internally to encourage staff to progress their careers within the charity.
Flexible working policy
We welcome flexible working requests from day one and anyone can make as many requests as they wish to.
Family Friendly Policy
We have a competitive Family Friendly Policy which includes maternity, paternity adoption and shared parental leave. We have an enhanced maternity and paternity pay policy based on the length of service.
Sick leave policy
We also have a competitive sick pay policy which will give you up to 4 months full pay and 4 months half pay after 4 years of service.
Death in service insurance
We have a Death in service insurance which will help your family to cope financially should something happen to you while employed with us.
Employee assistance programme
We offer an Employee Assistance programme called WeCare which includes 24/7 online GP, Get fit programme, Mental health support, Financial and legal guidance.
Menopause and menstrual policy
The policy supports employees in their ability to adequately self-care during their period and menopause, while not being penalised by having to deplete their sick leave.
Open Door policy
The purpose of policy is to encourage open communication, feedback, and discussion about any matter of importance to an employee.
Wellbeing policy
The policy is aimed to promote mental wellbeing among staff and volunteers and tackle the causes of work-related mental health problems.
Duncan Robertson Award
For the outstanding contribution to the wellbeing of older people.
Cycle to work scheme
The scheme allows employees to obtain commuter bikes and cycling accessories through their employer, whilst spreading the cost over 12 months and making unbeatable savings through a tax break
Other benefits
Through Age UK National we provide the BUPA Employee Assistance Programme, the Blue Light Discount Card, access to a discount portal provided by AON and Ticket for Good.
Next Steps
How to apply
To apply, please complete the application form on our website.
Recruitment Timetable
Deadline to receive applications: Monday the 07th of October at 9am
1st stage interviews: Thursday the 10th (online)
Final interviews: Week commencing 14th of October 2024 (in person)
Have any questions? If you want to find out more about the recruitment process or the role, please contact our HR department with 2-3 potential slots.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Introduction
Nightingale Hammerson cares for over 250 residents, tailoring our approaches within our residential, nursing, dementia, respite, and palliative care teams. We are enormously proud of our homes, with our South London home, Nightingale House, rated 'Outstanding' and our North London home, Hammerson House, rated 'Good' by the Care Quality Commission (CQC), in its first year of opening.
As our Marketing Manager, you will drive our marketing strategy, manage social media, create engaging content, and collaborate with stakeholders to promote our mission. Your work will help make a meaningful impact on the lives of older people while elevating our brand and supporting key events.
What will your typical day involve?
You will develop and implement a marketing strategy aimed at reaching diverse audiences, including those in need of care, professionals, and donors. Managing social media across platforms, maintaining branding consistency, and liaising with external consultants will be key tasks. You will also maintain our website, design promotional materials, optimise SEO, and assist with photography and event materials, ensuring GDPR compliance. Promptly handling telephone and email enquiries is another essential responsibility.
Collaboration is central to this role, as you’ll work with various departments, external partners, and suppliers to foster positive relationships in line with our values. Some evening and weekend work may be required to support events.
Who are we looking for?
We seek someone with a positive attitude and excellent communication skills, committed to making a difference. A good understanding of Jewish culture is essential, as are strong literacy and numeracy skills to produce written materials and statistical information. A Graduate Level qualification in Marketing/Media is essential.
Proven experience in marketing and communications, along with knowledge of office administrative procedures and excellent IT skills, is required. You should also have expertise in designing and managing marketing campaigns, with proficiency in Canva, InDesign, and Photoshop.
What is in it for you?
- Car parking on site (Nightingale House)
- Transport from East Finchley Tube Station (Hammerson House)
- Access to the Apples and Honey Nightingale preschool and daycare on-site (Nightingale House)
- A friendly, supportive, team working environment
- Highly competitive rates of pay
- Training & development opportunities
- Flexible working patterns
- 25 days including bank holiday annual leave, increasing over time
- Subsidised staff restaurant (Nightingale and Hammerson House)
- Refer a friend bonus scheme (T&C applied)
- Cycle to work scheme
For more information on our benefits, please click here.
Hours
Full-time 37.5 hours a week
Salary
£37,000 - £39,000 (FTE) per annum
Apply Now
If you meet the above requirements, we’d love to hear from you!
It’s also very important to us that as well as meeting the job description, you can bring a wealth of experience and qualities that make you ideal for working with the elderly on a daily basis.
Values
Embrace and embody our core values of Compassion, Respect, Excellence, Dignity, Integrity, and Teamwork.
Agencies
No Agencies, please.
Safeguarding
Our positions are subject to Enhanced DBS Disclosures, which will be completed upon successful application. All applications will be handled individually, following our policy and organisational requirements.
Sponsorship
This role is not at or above RQF Level 3 and therefore is ineligible for sponsorship under the UK's Points-Based Immigration System.
Please do not apply if you require sponsorship.
Diversity
We champion diversity, and we understand the importance of our people representing the communities and residents we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.
Everything we do is with a ‘Residents first’ approach.
The client requests no contact from agencies or media sales.
COMMUNITY DEVELOPMENT WORKER (ISLE OF SHEPPEY)
HOURS: 18 hours per week (0.45 FTE)
24 MONTH FIXED TERM CONTRACT
SALARY: £11,732 per annum pro-rata (£26,072 for 1FTE)
Oasis Charitable Trust is a multi-national charity supporting communities in 8 countries worldwide. Our vision is for building healthy communities: places where everyone is included, making a contribution and reaching their full potential.
We have an exciting opportunity for an experienced Community Development Worker to work as part of our Oasis Hub on the Isle of Sheppey, to engage and work with the community by helping them to access Hub activities, and the social supermarket project.
Key responsibilities will be:
- To deliver the Sheppey Support Bus project and ensure its day-to-day operational tasks are fulfilled.
- To liaise with our community partners including supermarkets, Fairshare etc to support and provide for Oasis activities, including the Sheppey Support Bus.
- To monitor and evaluate activities using monitoring tools available to the team.
- To develop other opportunities that will enhance our offer to the local community.
The successful post holder must have:
- A relevant professional qualification in Community Work or able to demonstrate qualification by experience.
- Successful experience of working with complex communities.
- The ability to deal with private information and sensitive issues with a calm and confident approach in difficult situations.
- Ability to function in diverse settings and with a wide range of professional agencies.
- Self-motivation, resilience, excellent organisational/administrative and inter-personal skills are essential for this role.
This is an exciting opportunity to be part of something pioneering on the Isle of Sheppey and to help make a difference to communities on a local level, while individually improving the life chances of everyone. As part of the package, Oasis offers:
- A pension scheme, currently offering 7% employer contribution.
- A generous holiday allowance, starting at 25 days per year (plus 8 Bank Holidays).
If you are interested in this position, please email your most recent CV and covering letter. For further information please visit the Oasis Charity Jobs Website. In your covering letter, please answer the following questions:
- Expand on your CV to explain how your skills and experience meets the Job Description. Give specific examples.
- What personal attributes does a person need to do well as a Community Development Worker?
- How do you see the Oasis ethos and 9 Habits being displayed in this role?
Completed applications should be returned by 12 noon Monday 7th October 2024
Interviews will take place on Wednesday 16th October 2024
We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups. If you require any assistance to overcome potential barriers, please let us know.
Applicants must be able to prove their right to work in the UK. Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos. We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks.
Oasis supports Equal Opportunities. Registered Charity No. 1163889
The client requests no contact from agencies or media sales.
About UP
Unlocking Potential deliver high performing therapeutic programmes and education provision for children and young people with SEMH needs. We work in collaboration with families, communities, and other partners to ensure that children and young people access the interventions they need to thrive.
Mission
We work collaboratively with communities to enable children and young people with social, emotional, and mental health needs to unlock their full potential
Values
Trust
We build trust by being honest, transparent, and accountable in the way we work with children and young people, staff, and partners and by providing services and programmes whose outcomes are measurable and evidenced based.
Collaborative
Relationships are at the heart of our work. We prioritise communication and collaboration with partners, families, and communities, believing that by working together we create more effective and holistic outcomes for children and young people.
Empowering
We co-create opportunities for our children, young people, parents/carers and staff to actively participate in decision-making that influences change. We promote the voices of children and young people in our organisation and the wider community.
Nurturing
We provide a nurturing approach based on safety and space for creativity, exploration, and growth. We support and care for our children, young people, and staff to realise their potential.
Impact
We are committed to measuring our impact through a data driven method to develop our programmes and make a greater difference to the lives of children, young people, and their parents and carers.
Role Overview
We are recruiting for an enthusiastic and versatile Data and Impact Officer to join our supportive and talented team. You will be passionate about using your knowledge and experience to further the important work of UP in supporting children and young people with SEMH needs to reach their full potential.
This is a new role to our charity, in response to our growth, and you will play a key part in supporting our services and future plans. Able to thrive in a varied and busy role, you will be confident in working across different areas including data management and reporting, systems administration and maintenance, and effectively demonstrating the impact of our work.
The client requests no contact from agencies or media sales.
Governance Manager
Starting Salary: £43,461 - £46,819 (inc London weighting) – This is the full-time salary, and the salary will be pro rate based on the hours of the post.
Contract: FTC for approximately 6 months
Job Profile
CAFOD, one of the 15 member agencies that make up the Disasters Emergency Committee, is the official aid agency of the Catholic Church in England and Wales and stands alongside vulnerable communities across Africa, Asia, Latin America and the Middle East.
CAFOD is seeking a Governance Manager to temporarily support our Leadership & Governance team. Reporting directly to CAFOD’s Director and managing the Leadership & Governance Officer, you will play a critical role in ensuring effective governance, strategic leadership, and strong Trustee relations during this interim period. This is a part-time position requiring two days of commitment per week for approximately six months.
Key Responsibilities
During the period of cover, some of the key responsibilities include:
Governance & Strategic Leadership
- Providing oversight of CAFOD’s Governance work & assisting in the further development and funding of CAFOD’s governance.
- Identify emerging trends in governance and ensure that learning is reflected in CAFOD’s work and proposals.
- Working with the relative department heads to advise the Leadership Team on the likely impact of new initiatives on CAFOD’s current strategy.
- Ensuring CAFOD’s work is in line with Charity Commission requirements and ethical standards are maintained.
Engagement & Reporting
- With the Leadership and Governance Officer and L&G Assistant, to support the Director of CAFOD in managing the relationship between the Board of Trustees and Leadership Team.
- Ensure that all aspects of the Leadership Team and Board meetings are organised and conducted effectively in line with CAFOD’s governance principles.
- Providing strategic guidance and support to CAFOD’s Trustees and Leadership Team
- Developing a plan for the production of CAFOD’s Annual Trustees Report, and project manage its delivery.
- Assist with the external communication of CAFOD’s governance work with key donors and supporters.
Team Leadership
- Providing management/mentoring to the Leadership & Governance Assistant where applicable.
- Working with the Leadership & Governance Officer in planning a governance work programme for 2025.
- Provide guidance and oversight of all critical projects and support the team to deliver its objectives on time and to budget.
- Overseeing the recruitment and induction of trustees to CAFOD’s Board.
Safeguarding
All CAFOD staff share the responsibility to promote and maintain a strong safeguarding culture, including identifying the key actions they should take given their role and responsibilities.
Person Specification
ideal candidate will have demonstrated experience of leading areas of governance alongside building strong professional relationships with trustees.
In addition, the essential criteria for the role will include:
- Experience of direct governance work in a registered charity
- Experience in being responsible for all governance activity, including liaison with the Charity Commission and servicing a Board of Trustees
- A collaborative and supportive management approach, with experience in managing staff especially in a small team setting.
- Ability and willingness to transfer skills in facilitating the development of staff.
Reward & Benefits
At CAFOD we value our employees and are committed to offering a healthy work–life balance and promoting the well-being of our employees.
As well as the exciting opportunities this role presents, we also offer great benefits including enhanced sick pay and a dedicated employee assistance programme.
CAFOD is committed to being an anti-racist organisation and we are keen to increase the diversity of our teams. We are particularly keen to seek out applications from people of Black, Asian and Minority Ethnic backgrounds.
There's room for everyone: Catholics and non-Catholics; people of all faiths and none. We employ people in all corners of the world, of all ages and ethnicities. The result? A friendly and open-minded organisation.
Safeguarding for Children and Vulnerable Adults
CAFOD recognises the personal dignity and rights of children and vulnerable adults, towards whom it has a special responsibility and a duty of care and respect. CAFOD, and all its staff and volunteers, undertake to do all in our power to create a safe environment for children, young people and vulnerable adults and to prevent their physical, sexual or emotional abuse. CAFOD is committed to acting at all times in the best interests of children and vulnerable adults, seeing these interests as paramount. Any candidate offered a job with CAFOD will be expected to adhere to CAFOD’s Safeguarding policy and sign CAFOD’s Code of Behavior as an appendix to their contract of employment and agree to conduct themselves in accordance with the provisions of these documents.
All offers of employment will be subject to satisfactory references, and appropriate screening checks can include criminal records and terrorism finance checks. CAFOD also participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms his/her understanding of, and consent to, these recruitment procedures.
The client requests no contact from agencies or media sales.
We have a exciting opportunity for a Relief Store Manager to join us.
It’s a busy and varied role where no two days are the same. You’ll have the opportunity to see how each shop is run, work with some amazing teams and make a vital contribution to the care the at the Hospice and within the community.
If your looking to progress your career in retail and gain experience of a field position, this could be the role for you!
You would be covering and supporting the shops in our Central Area, the areas range from Horfield, Gloucester Road, Keynsham, Totterdown, Whitchurch, Fishponds and more.
The details:
- Salary: £26,279 up to £28,429 FTE per annum, dependant on experience
- Hours: 37.5 hours per week, 5 days in 7
- Permanent role
Key responsibilities:
- Holding and covering the role of a Store Manager on an interim basis wherever required within our Central Area shops
- Adapting your leadership style and approach to individual store situations and circumstances to effectively lead, coach teams and volunteers
- When supporting or covering stores, to ensure that the Hospice’s operational, health and safety, people and volunteer policies and procedures are being followed
- Delivering consistently high retail standards
- Actively supporting and demonstrating our values through your role
- Promotion of diversity and gender rights
What we are looking for:
- To be able to be flexible, pro active and to be able to adapt to ever changing needs
- Ideally, you will bring previous retail experience, gained at managerial / supervisory level
- Commercial awareness and demonstrable experience of managing a team, volunteers and delivering outstanding customer service would be equally advantageous
- A genuine interest in fashion and charity retail
- Ability to earn trust, motivate, build rapport and provide leadership within short timescales
- High levels of organisation with a proactive approach
- Open and adaptable to change and able to support others through it
- IT literacy and numeracy skills. Using email systems and online resources; use and understand basic spreadsheets
If you are someone who is driven, motivated, who puts customer service at the forefront and wants to make a difference...we want to hear from you!
We will review applications as they come in and therefore we may close the vacancy before the closing date, so candidates are advised to apply early.
Due to the nature of the work involved, this role is exempt from the ROA and all job-holders are required to undergo a Disclosure and Barring Service check.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Introduction
Nightingale Hammerson cares for over 250 residents, tailoring our approaches within our residential, nursing, dementia, respite, and palliative care teams. We are enormously proud of our homes, with our South London home, Nightingale House, rated 'Outstanding' and our North London home, Hammerson House, rated 'Good' by the Care Quality Commission (CQC), in its first year of opening.
As our Intergenerational Care Coordinator, you will lead the intergenerational care strategy, organising events and building connections across generations. You'll collaborate with schools, community groups, and Jewish organisations, while designing lesson plans and contributing to educational projects. Your work will have a positive impact, promoting our values and enhancing lives.
What will your typical day involve?
You will lead the intergenerational care strategy, working with Nightingale Hammerson teams and external stakeholders. Key tasks include organising intergenerational events, creating spontaneous engagement opportunities, and fostering communication with Jewish organisations, synagogues, schools, and community centres.
You'll produce reports to show the impact of the programme and contribute to educational and research projects. Impeccable customer service is essential, as you'll welcome visitors and ensure a positive experience. Additionally, you'll develop departmental processes to improve efficiency and promote Nightingale Hammerson’s values.
You’ll also handle telephone and email enquiries, maintain strong working relationships, and occasionally support evening and weekend events.
Who are we looking for?
The ideal candidate will be educated to degree level or equivalent, with a Diploma in Intergenerational Care and Education being essential. They must demonstrate a willingness to have a positive impact on people’s lives, possess excellent communication skills with a kind and caring approach, and have a strong understanding of Jewish culture and way of life.
Essential skills include literacy and numeracy for producing written materials and statistical information, alongside excellent IT skills, particularly in Word, Excel, PowerPoint, record systems, and video call programmes.
Flexibility to meet service needs and the ability to work independently without constant supervision are key.
Experience in healthcare or educational settings is required, along with experience in leading or coordinating groups. The candidate should have experience designing lesson plans, and while experience in leading intergenerational engagements is desirable, it is not essential.
What is in it for you?
- Car parking on site (Nightingale House)
- Transport from East Finchley Tube Station (Hammerson House)
- Access to the Apples and Honey Nightingale preschool and daycare on-site (Nightingale House)
- A friendly, supportive, team working environment
- Highly competitive rates of pay
- Training & development opportunities
- Flexible working patterns
- 25 days including bank holiday annual leave, increasing over time
- Subsidised staff restaurant (Nightingale and Hammerson House)
- Refer a friend bonus scheme (T&C applied)
- Cycle to work scheme
Hours
Full-time 37.5 hours a week
Salary
£31,000 - £34,000 (FTE) per annum
Apply Now
If you meet the above requirements, we’d love to hear from you!
It’s also very important to us that as well as meeting the job description, you can bring a wealth of experience and qualities that make you ideal for working with the elderly on a daily basis.
Values
Embrace and embody our core values of Compassion, Respect, Excellence, Dignity, Integrity, and Teamwork.
Agencies
No Agencies, please.
Safeguarding
Our positions are subject to Enhanced DBS Disclosures, which will be completed upon successful application. All applications will be handled individually, following our policy and organisational requirements.
Sponsorship
This role is not at or above RQF Level 3 and therefore is ineligible for sponsorship under the UK's Points-Based Immigration System.
Please do not apply if you require sponsorship.
Diversity
We champion diversity, and we understand the importance of our people representing the communities and residents we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.
Everything we do is with a ‘Residents first’ approach.
The client requests no contact from agencies or media sales.
Head of Operations
We’re looking for a Head of Operations to support the ongoing growth and development of an exciting charitable organisation.
Position: Head of Operations
Location: Remote, with occasional UK travel to meetings and events (travelling expenses and subsistence paid)
Hours: Part-time: 0.6FTE – 08.FTE
Contract: 2-year fixed-term contract
Salary: Up to £43,000 pro-rata depending on experience
Closing date: 12 noon Friday 4th October
About the role:
We are seeking a Head of Operations to work with the CEO and senior leadership team to manage a broad scope of operational functions, including workplace governance, people management, digital support, data and risk management. The Head of Operations will be a collaborative and hands-on professional with project and people management skills, a track record of operational change management, and the ability to inspire colleagues in new ways of working that ensure the efficient day-to-day running of the Foundation - driving system, quality and process improvements.
Key areas of responsibility include:
- Working with the CEO to deliver effective day-to-day operations for the organisation, managing the Operational Excellence Workstream and our approach to Quality.
- Oversee HR, culture and people function, including recruitment, retention, performance evaluation, employee learning & development, working with our external HR advisors when required.
- Promote a culture of equity, inclusion and collaboration, nurturing a positive and supportive environment for all.
- Embed cross-team working, building key relationships and highlighting synergies across our working practices to deliver efficiencies and improvements.
- Oversee compliance with relevant legal, regulatory, and ethical standards, ensuring all policies are current and regularly reviewed, including annual review by trustees (e.g. GDPR, Charities Commission) and manage our Complaints process.
- Lead on the management and implementation of safeguarding - ensuring appropriate policies, training and guidance are regularly reviewed.
- Support the CEO in maintaining strong governance and adherence to best practices in charity governance and reporting, including keeping the risk register up to date and progressing actions.
- Produce management reports for the CEO and Trustees as required, supporting the Annual Report & Accounts production and Board of Trustees administration.
- Oversee cyber security and coordinate IT support services, including the Foundation’s IT and digital platforms – maintaining licenses, agreements and contracts.
Essential knowledge, skills & experience include:
- Previous experience in a Senior Operations management role, preferably in a charity or not-for-profit setting
- Strong leadership qualities to lead operations and fulfil an executive function
- Reliable with a high level of discretion and integrity – able to deal with sensitive and confidential matters
- Excellent IT and digital skills including Microsoft Office 365. Skilled in using workplace systems including Teams and SharePoint
- Exceptional interpersonal, verbal and written communication skills
- Experience of managing compliance and risk, including safeguarding and GDPR – able to identify and respond to organisational risks
- Exceptional people management and coaching skills with experience of managing HR and L&D functions
- Excellent project management and organisational skills, able to multi-task with attention to detail
- Demonstrable commitment to ED&I, and actioning this through an inclusive culture and positive working practices
- Strong analytical and problem-solving skills
- Risk management: able to identify and manage organisational risks and operational issues
About the organisation:
The Employer is a UK charity that helps people rebuild their lives after gambling harm. The foundation's programs focus on:
- Restoring mental, physical and emotional wellbeing
- Overcoming isolation and reconnecting with a healthier support network
- Rediscovering confidence and self-belief
- Identifying practical coping strategies
The foundation's programs are free and include support from Recovery Coaches who have their own lived experience of gambling harm. The programs help people build stronger, more holistic recovery capital, in order to sustain a positive recovery with reduced vulnerability to relapse
How to apply
Send your CV and a cover letter before the closing date. Your letter should explain your skills and interests and what you would bring to the role. Please explain why you are motivated to apply for this role, applications without cover letters will not be considered.
Diversity, Inclusion and Safeguarding
The employer is committed to creating an inclusive culture. We understand the importance of incorporating all aspects of diversity, equity, and inclusion in everything we do. We aspire to increase the diversity of our team, and we encourage candidates with a range of work and life experiences to apply, in particular people from ethnic minority groups, who are underrepresented in our organisation.
We believe everyone should feel safe in their working environment and be supported to achieve their potential. This role will require an Enhanced DBS check and be subject to satisfactory references and online checks, but experience with the CJS is not an automatic barrier to joining our team.
You may also have experience in areas such as: Director of Operations, Operations Director, Operations Manager, Head of Operations, Regional Operations Director, Multi-site Manager, Multi-site Director, Senior Operations Manager, and Senior Operations Director.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
The newly created role of Philanthropy Coordinator at HorseWorld Trust is an exciting opportunity to work closely with the Head of Supporter Development to ensure the delivery of a proactive and sustainable major donor programme.
At HorseWorld Trust our vision is a world where horses and people help each other to live and work in harmony.. In turn, our mission is to create a safe community where horses and people connect together and enjoy lifelong learning.
HorseWorld Trust was established in 1952, and is based in Whitchurch, near Bristol. Our highly trained Welfare department is committed to rescuing, rehabilitating and re-homing horses, ponies and donkeys in need and our ground-breaking educational programme, called Discovery, supports emotional growth and learning in young people through hands-on experience with rescued equines.
Our Philanthropy Coordinator will proactively track and manage a pipeline of next and existing High Net Worth Individuals and support HorseWorld's Major Donor Working Group comprising the Chair of Trustees, CEO and Heads of Departments. You will be expected to provide insight and identify opportunities for connection plus manage and track the stewardship tools to guide donors through their giving journey, including cultivation plans, sourcing and presenting tailored information for donors. Facilitating and attending meetings and events, both in person and online, you will be ensuring steps are being taken to nurture donor relationships.
Collaboration is key as you will work with colleagues and volunteers across the organisation to support HorseWorld's fundraising efforts.
You will also initiative the relationship management of a new portfolio of mid value donors and prospects; ensuring the donors you work with are engaged with our cause, and that you are responding to their individual stewardship needs as you keep them updated with our work.
This job is for you if :
- You are looking for a role where you can make a big impact in terms of increasing charity fundraising and individual giving - this job may further develop and grow
- You have the ability to collaborate effectively with a range of people using appropriate working styles to achieve team and organisational goals
- You possess excellent interpersonal and communication skills in order to build new relationships and enlist support
- You are able to present information in a format appropriate to target audiences/media/visitors - with excellent IT skills and data analysis
- You have a proven track record of achieving targets from a range of sources, are able to work independently and to deadlines - a true self-motivator but also an inclusive team player and performance driven
Understandably, such an involved role does require willingness to work outside normal office hours and on weekends/evening to support events. You will be prepared to provide cover for colleagues, when required, and a current full UK driving licence, plus own transport, is essential because you may be travelling within the South West region of the country.
Please email Liz Appleby, HR & Training Officer, for an application form and full job description. We do not accept CVs as we practise NSPCC Safer Recruitment.
The deadline for submission of applications is Monday 30th September.
The client requests no contact from agencies or media sales.
Retail People Manager
Location: Riddings Lighthouse, Derbyshire
Contract: Permanent, Full time
Salary: £26,500 - £28,500 per annum
Working Hours: 37.5 hours per week Monday to Sunday (5 days) acting as an emergency contact on a rota basis one weekend in four.
The Lighthouse retail portfolio prides itself on innovation and creativity ,offering the sale of preloved goods in an array of shops within local communities. Lighthouse retail has 34 stores across Derbyshire and Nottinghamshire run by paid staff and volunteers. Our retail vison revolves around ‘The People’ within the organisation with a view to invest and develop to reach our fullest potential.
The People Manager will be responsible for overseeing the staffing across each one of our stores, ensuring that shops are fully staffed day to day. They will need a practical and engaging approach to enable staff to thrive in their roles and feel supported to meet the charity’s vision and mission. They will work alongside the rest of the retail team ensuring the aims and objectives of the people strategy are achieved.
Key Tasks & Responsibilities:
People Management
- Be responsible and accountable for the day-to-day operations relating to the people side of retail.
- Ensure the shop team and volunteer relationship is a professional and successful one
- Act as the first point of contact for the volunteer administrator in relation to volunteering matters and queries for retail.
- Effectively communicate any relevant information to all shop teams regarding updates, charity activities, incentives, and performance.
- Work closely with management and employees to embed changes and ensure solutions are realistic and sustainable.
- Be able to work closely with the retail management team including the retail sales manager to ensure the people side of the charity is not impacting sales.
- Overseeing the retail portfolio sickness and absence management including allocation and approval of annual leave throughout the year, forward planning contingency strategies ensuring shops are covered all the time even at short notice. Ensuring staffing hours do not exceed there’re banding allocation.
- Be competent in assisting with grievances, supporting with investigations and assisting with disciplinaries.
- Act as deputy safeguarding lead as and when required. Be able to act in an advisory capacity demonstrating a higher level of experience and understanding when dealing with safeguarding issues that arise.
- Be responsible for overseeing and leading with probation placements across our retail sites, acting as point of contact and ensuring that the relevant paperwork is up to date including the risk assessments for each placement.
People Development
- Ability to mentor and support staff through regular one to ones ensuring that they feel fully equipped to achieve optimum success in their work.
- Collaboratively with the HR team review and update the volunteer induction and training programme ensuring all aspects are relevant to the retail portfolio.
- Support staff with capability and performance issues including the management of their own staff issues such as, sickness, disciplinary, grievances and concerns through probation periods.
- Work closely with the retail management team on the delivery of innovative and interactive internal and external training to help staff develop their skill sets and achieve career satisfaction.
Recruitment & Onboarding
- Work closely with HR developing and implementing strategies to improve recruitment, attracting suitable staff, and retaining them.
- Ensure suitable and sufficient coverage of volunteer support in the retail portfolio.
- Lead on the recruitment of new staff members, being able to assist shop managers in developing better teams and building strong foundations in line with the people strategy and recruitment and selection policy.
- Ensure that new staff members are fully trained and placed in a suitable training store.
- Monitor and track performance throughout staff probation periods alongside the retail sales manager.
If you are interested in applying for this post, please click to apply to view the full applicant pack which includes the full job description and person specification.
Safer Recruitment
We are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. All successful candidates will therefore be subject to Disclosure and Barring Service (DBS) checks along with other relevant employment checks.
Valley CiDS is an independent children and young people's charity based throughout Derbyshire and Nottinghamshire. As a Christian charity, we believe that by investing in the next generation we can make a positive difference to the lives of children, young people and families. We raise income to support our work through our growing retail portfolio of Lighthouse Charity Shops.
People and values are at the heart of who we are and what we do as charity and we are proud to employ talented colleagues from diverse backgrounds. Guided by our core values of Hope, Compassion, Belonging and Inclusion, we believe that everyone has a role to play in fulfilling our mission of 'Investing in the Next Generation' By joining us, you too, could play an important part in helping us to make a positive difference in the lives of children, young people and families through our many projects and initiatives.
Closing date 29-09-2024
REF-216 654