Head Of Events Jobs
Job Title: Volunteer Support Officer
Contract: Full time, permanent
Salary: £30,00-£32,000 (depending on experience)
Reports to: Head of Membership Services
Place of Work: BSH Headquarters, 100 White Lion Street, London, N1 9PF. (Hybrid working)
Founded in 1960, The British Society for Haematology is a registered charity and professional membership body. The object of the Society is to advance the practice and study of haematology and to facilitate contact between persons interested in haematology. The Society has over 3000 members consisting of doctors, scientists, nurses and allied health professionals specialising in the field of haematology. The Society has the British Journal of Haematology as its official journal and supports the haematology community through its educational resources, events, grants and guidelines as well as advocating for the profession.
The Role
The Volunteering Support Officer is a new role and will work as part of a small friendly team. They will be the lead administrator for the Early Careers Forum and the Global Haematology Special Interest Group (SIG). The post holder will work with volunteers to arrange and minute meetings and prepare agendas and papers for distribution. They will be responsible for SIG webpages and co-ordinating ebulletins to keep members up to date with SIG activities.
The post holder will recruit volunteers for committees and Special Interest Groups (SIGs) following our governance rules. You will act as the main point of contact for volunteering queries and ensure volunteers’ records and SIG membership are up to date using subscriber database.
The successful candidate will be an excellent communicator, both verbally and written. You will have the ability to work on your own initiative and prioritise workload. You will have experience of organising and minuting meetings, updating website pages, using a database and GDPR experience and awareness.
Please note, although this role is hybrid you will be required to be office based as and when the business requires. You will also have to occasionally travel and stay away from home to support volunteers’ meetings including at our ASM which includes weekend working.
To Apply
To apply, please submit an up-to-date CV and covering letter outlining your suitability for the role according to the job description and person specification.
Closing Date: 12pm on 2nd December 2024
Interview dates: W/C 9th December 2024
No agencies please.
The British Society for Haematology is committed to equal opportunities and values diversity in its workforce.
REF-217 880
Our client, a leading London Independent School is looking to recruit a permanent, part-time (21-hours per week) Database & Gifts Officer. The post is to start as soon as possible and based in Dulwich.
Key responsibilities for this post will include:
- Maintaining the alumnae database, including planning, integration of other data sources across the school, liaising with colleagues across the school ensuring data integrity, GDPR and best practices.
- Following and maintaining clear processes to capture data supporting the development and alumnae activities and communications - ensuring that information is imported and recorded accurately and in a timely manner.
- Creating an annual timeline for data transference across the school, setting out and following clear process and structure. Including new alumnae, new parents, former parents and staff data.
- Conducting in-depth data analysis, data segmentation and reporting to understand key audiences, including researching across the department to identify "lost alumnae".
- Managing all demographic information, donor gift records, market analysis, and generating financial reports for the head of department.
- Working closely with the school's finance department to ensure that figures and data are reconciled for all reporting purposes and liaising on matters relating to the direct debit service provider & third-party gift processing agencies.
- Use the school's system to update and maintain accurate records and details, ensuring that any data collected complies with all GDPR legislation and best practices.
- Assisting when required at department alumnae reunions and events (which may be at evenings and weekends).
To be considered for this role you will have:
- Worked in a similar post previously, ideally from a school or not-for-profit organisation.
- Knowledge of the systems ToucanTech or Raiser's Edge or similar databases in a fundraising capacity.
- Demonstratable experience in database administration including import/export, configuration and troubleshooting.
- Excellent administrative, organisation, attention to detail and time-management skills.
- Excellent IT skills, including MS Office suite of products and the ability to use bespoke systems.
- Knowledge and understanding of GDPR practices regarding confidentiality of personal information.
- A satisfactory Enhanced Disclosure from the Disclosure and Barring Service.
If you are interested in finding out more information about this new opportunity, please register your interest and submit your CV by clicking 'apply now' below.
As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.
Robertson Bell is pleased to be supporting NSPCC in their search for a new Senior Finance Business Partner to join their dynamic team on a permanent basis. NSPCC are the UK’s leading children’s charity who believe that every childhood is worth fighting for. They have been looking out for children for over 100 years, to protect them and prevent abuse.
The Senior Finance Business Partner will report into the Head of Finance Business Partnering and provide leadership to a small operational team. The role is responsible for the delivery of all aspects of operational financial management within each directorate or department it supports. The role will provide high-quality financial management and advice, together with comprehensive reporting and analysis to inform and aid decision making.
The organisation
From their campaigns to their services, the NSPCC strive to make a difference in everything they do. They work with schools, provide support and advice for families and deliver therapeutic services. They undertake ground-breaking research, campaign for change, and run two free helplines providing support and advice: Childline (for children and young people) and Helpline (for adults seeking advice). Between 2016 and 2021, they helped make 6.6 million children safer from abuse - but they won’t stop until they stop child abuse and neglect altogether.
The key duties of this Senior Finance Business Partner are as follows:
- Business partner with the Senior Management Team to develop knowledge of their Directorates.
- Take on a value-added role, acting as a trusted advisor and demonstrating the ability to constructively challenge ideas and plans.
- Be involved in business and planning meetings in partnership with senior leaders.
- Be the finance subject matter expert in the Directorates the role supports, proactively thinking about how decisions would affect the wider organisation and the Directorate, making recommendations as appropriate.
- Produce, collate and ensure timely delivery of accurate budget and forecasts for the areas the role supports, with supporting analysis and commentary.
- Provide timely and accurate advice to budget holders to allow effective management of their budgets, highlighting potential opportunities and risks.
- Ensure the delivery of month end processing and variance analysis.
- Prepare and deliver accurate consolidated financial monthly, quarterly and annual operational performance reporting packs.
- Support the ‘Head of’ in the preparation of financial models for the evaluation of proposed business changes, and subsequent implementation.
- Manage, supervise and develop direct reports, being accountable for the work they produce.
The successful candidate will have:
- Achieved their full accountancy qualification.
- Have extensive experience of working within a management accounts or business partnering function, of a complex organisation.
- Substantial experience in the preparation of financial management information, including the production and monitoring of budgets, forecasts, financial models and delivery of associated reporting, analysis and commentary.
- Strong attention to detail and the ability to analyse numbers critically, extracting pertinent information for management.
- Strong and effective written and verbal communication skills.
- Ideally, knowledge of charity accounting (SORP).
- Experience of managing, developing and motivating staff.
By joining their team, you will have an opportunity to work for an influential organisation at the forefront of child protection.
This role will officially be based out of their offices near Liverpool Street, with Tuesday & Wednesday required to be worked from the office, and the rest from home. Applications are under continuous review, so if you think this role sounds like the right next step for you, please do not delay in applying to ensure you are considered!
Post: ‘Honour’-Based Abuse & Harmful Practices Specialist Worker (Women Only)
Hours: 37.5 hours per week Monday to Friday 9am- 5pm
Salary: £25,500 per annum, (full-time, permanent, subjected to funding)
Reporting to: Direct Intervention Service Manager
Location: Liverpool head office & work where required, including travelling
Are you passionate about making a difference and ready to take on a new challenge? Join our Direct Intervention team. We are a very supportive, highly skilled, and effective team, who work at pace without compromising on quality or attention to detail.
Job summary
- To work with individuals/families referred to Savera UK Direct Intervention Service, as a result of ‘honour’-based abuse and harmful practices. Being responsible for client safeguarding and providing advocacy and emotional intervention.
- To share responsibility with other team members in providing and delivering wellbeing/welfare programme and activities to Savera UK clients and toward their new beginning, empowerment, self-help and independence.
- Contribute to, and participate in the wider Savera UK team, organisation’s activities and development.
How to apply
Full Job Description and Person Specification can be found on our website.
Savera UK will consider applications from candidates who have comparable qualifications and experience for the role advertised. Please send a CV and covering letter, outlining your suitability for the post, and complete the equal opportunities monitoring form.
Applications that don’t include a covering letter, as specified, will be automatically rejected.
Following receiving your CV and cover letter, Savera UK may ask you to complete a further application form, to help us gather further information. Ensure your cover letter clearly relates to the essential specification required for the role, alongside any other details relevant to the job description.
Closing date for applications: Thursday 12th December 2024 at 12pm
The recruitment process will be in two stages. If you are shortlisted, Savera UK will be in contact to arrange an informal 20-minute chat about the role and your interest in it. Savera UK will then invite candidates who progress to the second stage to an in-person interview, which will comprise competency questions and a task on which they will be asked to present back to the interview panel. Candidates will be provided with information for the task, which will be sent to you ahead of the interview.
In-person interviews are expected to take place in the w/c 16th December 2024. Please inform Savera UK, when you apply, if there are any dates during that time that you cannot attend.
All applications will be treated in strictest confidence.
Job Type: Full-time
Pay: £25,500.00 per year
The client requests no contact from agencies or media sales.
Passionate about repair? Love working in the community to help people embrace low-waste lifestyles? Ready to supervise a team of volunteers to get our new Fixing Factory up and running? We want to hear from you!
As our Fixing Factory Workshop Manager, you’ll be responsible for the day-to-day operations of our newest Fixing Factory, helping members of the public to fix their broken items, and supervising a successful team of volunteers and freelancers to support along the way. You’ll deliver a programme of activities to teach people the basics of repair and change their mindset around electronic waste.
You’ll be based mainly onsite at the Fixing Factory in North London (exact location TBC), working with a passionate Fixing Factory team including workshop managers for other sites, and a central development and project management team. You’ll also work closely with The Restart Project, our partner on Fixing Factories.
If you’ve got the skills and enthusiasm to manage an inclusive, safe and impactful repair hub in North London, this is the role for you!
About Possible
Our values Daring, Joy and Community guide our actions and our organisational culture. Here at Possible, we have a vision for a zero carbon Britain that has been built by and belongs to everybody. Our mission is to inspire people in the UK to take the action the climate crisis demands.
We create, build, and share ways people can take meaningful action on climate change together. We translate overwhelming climate urgency into socially just and workable proposals the public can get behind. And we do it all with a can-do attitude and stubborn optimism.
Commitment to anti-oppression
We have made a commitment to make Possible an anti-oppressive place to work. We’re doing the work to undo inequalities and oppressive systems reflected in wider society, and are an inclusive and welcoming group that wants our team mates and the communities we work with to be able to thrive.
We believe that our team and our projects should reflect the diversity of the communities they seek to serve. We particularly welcome applications from marginalised groups, especially people of colour and other ethnic minorities, people who identify as LGBTQIA, disabled people, those who are neurodivergent, people who have experienced mental health challenges and those who identify as working class or have done so in the past.
Benefits
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35 hour full time work week.
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Flexitime and TOIL.
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33 days paid holidays including bank holidays (pro-rata) and additionally three days at Christmas when the office is shut.
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Employer pension contribution.
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Flexible working considered from day one.
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Learning and development plans and budget for all staff.
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Generous sick leave and pay, including paid time off for periods and menopause, gender affirming care, fertility treatment and disability leave.
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Good parental leave and pay and family friendly policies and practices.
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Up to one week (FTE) paid carer days.
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Paid volunteer and study leave.
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Cycle to work scheme.
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Climate Perks - paid journey days for low carbon holiday travel.
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Headspace account (mindfulness and meditation app).
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Options to work remotely abroad.
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Employee assistance programme that includes free counselling sessions and financial advice for you and your family.
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A caring and supportive culture and lots of opportunities for team connection.
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Paid duvet days, when staff need to look after their wellbeing.
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Support and development boost fund.
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Staff discounts on selected climate friendly opportunities.
Interested?
Read the full job application pack, and upload your CV and question responses as per the application pack.
Deadline: midnight (GMT) on Wednesday 11th December 2024
The client requests no contact from agencies or media sales.
Closing Date: 13 December 2024
Interview Date: 19 December 2024
Location: Hybrid, with work at both our Selly Park & Erdington Sites
Hours: Full time
Duration: Permanent
Salary: Up to £41,000 depending upon experience
DBS Requirement: Basic
“Happy to talk about flexible working.”
We are seeking an experienced candidate with a great understanding and knowledge of individual giving, who shows great leadership skills and the ability to collaborate across teams to maximise opportunities to achieve organisational growth.
The role will manage the Donor Acquisition Fundraiser and In-Memory Fundraiser and be responsible for the overall delivery of our individual giving strategy.
As the Individual Giving Manager, you will play a pivotal role in the planning and implementation of our individual giving programme of fundraising and activities, aimed at individuals. It will be the Individual Giving Manager’s responsibility to generate significant income through individual gifts, campaigns and appeals, regular giving, in memoriam giving, lottery and legacies, and to increase activity and income from these sources.
Your primary focus will be on recruiting new donors, retention through a gold standard supporter journey and income growth for these vital areas of fundraising, all while leading a dedicated team. You will be responsible for delivering innovative and creative appeals as well as supporting the fundraisers responsible for in-memory and donor acquisition to achieve their targets and objectives.
Individual Giving is a growing income stream for Birmingham Hospice, and this have been recognised by the Executive Team who are investing in this area, in particular regular giving and legacies.
If you are a focused and driven individual who enjoys creating new and exciting fundraising appeals and campaigns, then we want to hear from you, but more importantly you must have a passion for fundraising and hospice care and the ambition to grow income and increase donor recruitment and retention.
You will work across the fundraising department, in a culture of innovation and collaboration, to meet overall fundraising objectives.
If this sounds like the role for you then we’d love to receive your application!
The client requests no contact from agencies or media sales.
Background
The Ubele Initiative was established in 2014 as an African Diaspora led intergenerational social enterprise. Our mission is helping to build more sustainable black and racially minoritized communities across the UK. Ubele is unique in that it was built from bottom-up and is intentionally an intergenerational organisation.
Over the past few years, we have designed and delivered a wide range of local, regional, national, and international initiatives which seek to create and build community wealth.
We support black and racially minoritized community led organisations and groups with their community assets (physical space, organisations, and people). We use social action, community enterprise development, participatory learning & skills development, and next generation leadership initiatives.
About The Role
As a Ubele Programme Coordinator, you will be a member of the Community Wealth Building hub supporting the programme manager by overseeing administrative tasks, coordinating learning programmes, communicating with our partners ensuring resource availability for the project team from project inception to completion.
Main duties and responsibilities
1. Programme Coordination & Collaboration
Collaborate with the CWB Director and Agbero Programme Manager to coordinate the delivery of learning and training within Agbero2100.
Serve as the first point of contact for the Agbero2100 London programme, handling and redirecting enquiries as appropriate.
Maintain effective and ongoing communication with key stakeholders, ensuring their active engagement and interest throughout the programme.
2. Event & Training Coordination
Organise and coordinate events, webinars, and training sessions, ensuring logistics such as hospitality, room layout, equipment setup, and course materials are properly managed.
Liaise with consultants and the Communications Team and oversee the smooth running of all relevant webinars, workshops and events.
Develop and maintain accurate records of all learning and development activities, including tracking attendance and ensuring timely follow-up with participants.
Coordinate offsite events and support the Programme Manager in event planning and delivery.
3. Administrative Support & System Management
Work closely with learning and development partners to design, communicate, and implement administrative procedures for both in-house and external training courses.
Establish and manage systems and procedures to ensure the efficiency and effectiveness of Agbero 2100’s learning development services, including managing programme information securely.
Maintain accurate documentation and processes for all programme activities, including contracts, agreements, and purchase orders.
Coordinate programme data with stakeholders and support the Programme Manager with information collection for decision-making.
4. Data Collection & Impact Reporting
Collect, collate, analyse, and share both qualitative and quantitative data to measure and showcase the programme’s impact.
Ensure evaluation forms are completed and returned for each session/event, contributing to learning and development needs analysis based on feedback.
Support the CWB Programme Manager in preparing regular and ad-hoc reports and maintaining accurate records of data collection methods and analysis techniques for future reference.
Adhere to data privacy, confidentiality, and security standards in managing sensitive programme information.
5. Stakeholder & Partner Management
Develop and maintain productive working relationships with external training providers and partners.
Coordinate the work and meetings of programme stakeholders and partners, including minute-taking and maintaining positive relationships with the Communications team.
Gather partner agreements, consultancy agreements, and contracts, working with Agbero Programme Manager and finance to issue invoices and chase outstanding payments.
6. Financial & Resource Management
Raise purchase requisition orders, track payments for training providers, and ensure timely processing of payments.
Manage and maintain the programme’s training calendar, ensuring full completion within targeted timescales and timely updates to the Programme Management team.
7. Inclusivity, Health & Safety, and Compliance
Promote a workplace culture of respect, dignity, and fairness, challenging all forms of discrimination and prejudice.
Comply with the organisations safeguarding policy and practice at all times and undertake trainings on safeguarding as required.
Maintain awareness of health and safety, complying with Ubele’s Health and Safety policies and procedures.
Ensure compliance with the Data Protection Act/General Data Protection Regulations (GDPR), maintaining confidentiality in all programme-related information.
8. General
To attend and participate in internal and external meetings including staff meetings and meetings with key stakeholders.
To attend relevant training to fulfil the requirements of the job.
To undertake other duties which may from time to time be required and which are appropriate to the responsibilities of the post.
Ensure that The Ubele initiative internal policies and procedures are followed through in all areas of work. They will also treat with confidentiality any information that could be deemed as personal, private, or sensitive and comply with the organisations GDPR and Safeguarding requirements.
The client requests no contact from agencies or media sales.
1. JOB PURPOSE
AKF(UK) Partnerships Managers are part of the Global Aga Khan Foundation (AKF) Partnerships team tasked with identifying and cultivating new funding partnerships and strengthening existing ones to support our strategic goals. They engage with European and Asian government, foundation, and corporate donors to mobilise resources for ten multisector profit and not-for-profit agencies of the Aga Khan Development Network (AKDN) operating across Asia and Africa. In addition, Partnership Managers are responsible for a portfolio of select grants implementing across AKDN themes and geographies in close collaboration with field units, global teams, and our partners.
2. REPORTS DIRECTLY TO - Deputy Regional Director, Europe and Asia, Partnerships
3. JOB TITLE: Partnerships Manager (Programme Manager)
4. KEY RESPONSIBILITIES AND CORE TECHNICAL COMPETENCIES
4.1 Securing resources
- Coordinate, facilitate, and lead the development, review, and quality assurance of expressions of interest, concept notes and full proposals for funding opportunities;
- Liaise and coordinate with internal stakeholders as well as with donors, partners, and consortia to facilitate project design, align proposal and donor requirements, gather required legal and administrative documentation, and draft sections of proposals as needed;
- Coordinate processes of contracting and negotiation, engaging relevant stakeholders, and ensuring contracts ‘get over the line’ in a timely and efficient way;
- When needed, provide direct hands-on support at field level in design of concept notes, proposals, and budgets and conduct donor or field visits to support discussions with new and existing donors/partners;
- Contribute to management systems, such as the Award Information Management System (AIMS).
4.2 Grant management
- Manage and monitor a portfolio of grants through regular interface and coordination with AKF(UK)’s partnerships team, AKF(UK)’s finance team and relevant AKF/AKDN agencies/field units, acting as a central resource for field units in donor best practice;
- Interface with donors and communicate on a regular basis about the implementation of on-going grants to ensure strong, enduring relationships;
- Ensure strong relationship cultivation throughout the grants cycle, anticipate, and plan for future funding and project extensions;
- Oversight, coordination, review, and quality assurance of donor deliverables (e.g. work plans, monitoring and evaluation plans, staffing plans, budgets, close-out plans, donor troubleshooting);
- Ensure adherence with donor requirements, rules, and regulations, and that grant deliverables are produced on time and to a high standard;
- Coordinate contractual amendments, changes, and project adaptations, engage with donors in a pro-active and diplomatic way, and flag potential changes (e.g. budget revisions, extensions, risks) in advance to ‘trouble shoot’ and ensure smooth project implementation;
- Facilitate grant monitoring efforts including routine coordination meetings, donor steering committees, donor project visits, and donor monitoring missions;
- Undertake coordination and administrative tasks related to grants and support the maintenance and update of grant management tools and tracking systems such as AIMS.
4.3 Donor engagement and positioning
- Support the partnership unit in researching, sourcing relevant information, and performing analysis of market trends on new donors, peer organisations, and funding opportunities to identify potential funding and partnering matches for AKF and AKDN priorities;
- Work with country teams, AKDN agencies, and the Global Programmes Team (GPT) to identify, build, and support strategic partnerships on aligned global and regional initiatives, innovations and themes with likeminded donors and partners;
- Develop positioning materials (e.g. presentations, capability statements, briefs, talking points), collaborating with communications teams, to enable effective donor engagement;
- Engage with new and existing donors and partners to identify solicited and unsolicited funding opportunities;
- Guide teams to make informed, effective decisions on which opportunities to pursue (including ‘Go No-Go’ requests);
- Identify, cultivate, and pre-position with partner organisations to form or join consortia focused funding bids;
- Conduct due diligence on new partners in coordination with finance and partnerships teams.
4.4 Influencing development and communicating practical lessons and results
- Support the influencing of the development sector by convening and participating at events (e.g. conferences, roundtables, policy forums) to share lessons, innovations and knowledge about our programmes that position us as ‘thought leaders’;
- Engage communications teams to identify opportunities and support the development of content (e.g. social media campaigns, videos) that promote AKF and AKDN’s work and position us as ‘partners of choice’ in the sector. Carry out any other duties as assigned by the Deputy Regional Director of Partnerships or Regional Director of Partnerships.
5. QUALIFICATIONS, SKILLS, KNOWLEDGE, EXPERIENCE, BEHAVIOURS, ATTRIBUTES
5.1 Qualifications
- Undergraduate degree essential;
- Postgraduate degree in a relevant field preferrable.
5.2 Skills
- Creativity, critical thinking, and project management;
- Entrepreneurial, pro-active self-starter with maturity and emotional intelligence;
- Ability to problem-solve, work independently and manage multiple tasks in a fast-paced environment with numerous and competing deadlines;
- Ability to handle complex relationships with colleagues and external stakeholders in a professional manner;
- Excellent writing, speaking and other communications skills, with thoroughness and attention to detail;
- Ability to provide stable, consistent, reliable and courteous communication when dealing with external organisations, senior colleagues and community members;
- Strong financial literacy, including the ability to read and produce detailed budgets and business plans
- Strong IT skills, including Microsoft Office 365 and Salesforce;
- French language skills desirable, but not essential;
- Proficiency in one of AKDN’s languages is desirable but not essential (e.g. Arabic, Farsi, Russian, Portuguese, Urdu).
5.3 Knowledge
- Strong proven understanding and knowledge of the UK/European and Asian donor landscape;
- Knowledge of and commitment to international development.
5.4 Experience
- A minimum of 2 years of experience working in international organisations or donor agencies, including field-level implementation or management, and at least 5 total years of professional experience;
- Experience in resource mobilisation and developing relationships, including direct experience with European (EU, Germany, Norway, Sweden, UK) and Asian donors;
- Experience in developing and writing donor proposals and arguments, business cases, concept papers, briefs, executive summaries, as well as coordinating multiple inputs from a variety of sources, and simultaneously managing a variety of relationships;
- Experience developing budgets and business plans;
- Proven success in managing grants in complex organisations with numerous stakeholders.
5.5 Attributes
- Committed to international development, improving the quality of life and promoting pluralism through civil society;
- Demonstrates equity, transparency and integrity with high personal and organisational ethical standards; is fair, honest and trustworthy with respect for confidentiality; inspires and builds trust and respect from others; promotes credibility and professional reputation;
- Respectful of diversity; sensitive toward others in their context, situation and challenges; pluralistic, open and understanding toward other people’s cultures, values, autonomy, and faiths; demonstrates compassion and empathy; is courteous to others with respect for their background, religion, gender and age;
- Committed to acting ethically and upholding safeguarding standards towards all staff, volunteers, and beneficiaries of the organisation.
5.6 Behaviours
- Communicates clearly and concisely, individually and across a broad scope of stakeholders and communities; expresses complex ideas and concepts in simple terms; listens to the views of others; changes communication styles to meet individual and audience needs; encourages dialogue and effective communication by others;
- Builds, maintains and deepens constructive and effective relationships with stakeholders with a specific focus on AKF’s mission; changes approach to achieve desired results if required;
- Has a service focused orientation to others, is flexible and always puts the good of others at the centre of decision making; optimises respect for others and is dedicated to AKF’s purpose and fulfilling the mission;
- Is a supportive team player, collaborates creating a culture of knowledge sharing and team learning to strengthen high business performance. Is proactive in teamwork, has the capacity for continuous learning to facilitate AKF’s mission;
- Inspires self and others to greater performance, professional standards and results; likes to get things done, seeks understanding of goals through role clarity and vision; accepts new challenges and opportunities to enable selfreliance and achievement of full potential; seeks learning, demonstrates a sound mind, and open to change; gives and receives timely balanced feedback;
- Acknowledges creativity, has the desire to expand capacity for new innovations (including technology); adapts established methods for new uses; creates individual, team and organisational learning opportunities; is focused on improving systems and processes; open to change; analyses and synthesizes and challenges conventional thinking; supports the development of communities of practice;
- Enterprising attitude that is quick to search out alternative solutions to needs or problems; demonstrable ability to foster a healthy organisational culture of teamwork and collaboration in problem solving; creates and participates in communities of practice to establish networks of problem solving and organisational learning.
6. KEY RELATIONSHIPS
Internal Relationships
- Management team
- Staff and volunteers
- Peer partnership managers
- AKDN colleagues
- AKF field unit colleagues
- AKF Head Office colleagues
External Relationships
- Partners
- Donors
- Government bodies
- Beneficiaries
- Relevant UK communities
Application Details:
- • Applicants must already have the right to work in the UK.
- Must include CV and a supporting statement that outlines why you want the role, why you want to work for AKF(UK) and how your experiences and skills to date make you the most suitable applicant for the role.
- Application link: www.the.akdn/careers/2193194
- Closing date: 02 nd December 2024
- Salary: £40,000 - £45,000 per annum (dependent on skills and experience) + benefits
The client requests no contact from agencies or media sales.
Job Title: Media and Publicity Manager
Location: London Hybrid or Home based with occasional travel to London
Salary: £37,355 - £42,653
Contract: Permanent, 35 hours per week
Role Overview:
We are seeking a talented Media and Publicity Manager to lead our public relations (PR) strategy. In this pivotal role, you will enhance our visibility and impact by managing media relations, celebrity engagement, and public-facing PR campaigns to raise awareness of speech, language, and communication skills.
Key Responsibilities:
PR Strategy and Execution
- Develop and execute strategic PR plans to maximize visibility and meet/exceed agreed targets.
- Secure media coverage and engage with celebrities and public figures.
- Build and maintain strong relationships with media contacts and celebrity supporters.
Media and Celebrity Engagement
- Lead initiatives to engage celebrities and influencers for long-term support.
- Collaborate with internal teams to ensure PR campaigns align with organizational goals.
Team Collaboration
- Work closely with the Head of Digital, Engagement, and Communications, and other departments, to identify and maximize PR opportunities.
- Support and train media spokespeople to deliver key messages effectively.
Monitoring and Reporting
- Maintain accurate records of media and celebrity interactions.
- Evaluate PR activities and outcomes to optimize future campaigns.
What we are looking for:
- Professional qualification in PR/Communications.
- Proven success in securing national press coverage and working on high-profile media campaigns.
- Experience with celebrity engagement and producing PR materials for both print and online platforms.
- Exceptional written and verbal communication skills.
- Strong knowledge of media outlets and press opportunities.
- Ability to lead PR strategies and deliver impactful campaigns.
- Proficiency in Microsoft Office, media databases, and online evaluation tools.
About Us:
We are Speech and Language UK – we want every child to face the future with confidence. For 1.9 million children in the UK, learning to talk and understand words feel like an impossible hurdle. Without the right help, this can destroy their world. They feel disconnected from their family. Unable to make friends. Unfairly punished for not following instructions they don’t understand. What does the future hold for them?
Why Us?
Speech and Language UK is dedicated to creating an inclusive environment for children and young people with communication needs. If you’re ready to make a difference in a supportive, mission-driven environment, we’d love to hear from you.
You will receive 28 days annual leave plus Bank Holidays, hybrid and flexible working arrangements, an attractive pension scheme, Employee Assistance programme (we actively engage with our workforce on wellbeing and offer an employee assistance program offering confidential counselling and advice), Perkbox membership and enhanced sick pay.
How to Apply:
Please submit your up-to-date CV and a supporting statement of no more than two pages, addressing specifications in Job Description and Person Specification. Please find candidate pack attached
The deadline for applications is 9am on Monday, 9 December 2024.
Accessibility Support:
We are committed to ensuring that our recruitment process is accessible to everyone. If you require any adjustments or need to apply in a different format, please contact our People Team (email address in attached pack) and we will be happy to assist you.
We are a Disability Confident Committed Employer.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Team Leader
We have an exciting opportunity to join a charity as a Multi-Crime Team Leader in Wiltshire, working 30 hours a week.
Do you want to make a difference every day? Do you want to lead and inspire a team to achieve their goals, continually learn, and adapt to provide the best service for victims of crime? If yes, then we’d love to hear from you…
Position: 5811 Team Leader
Location: Home-based with extensive travel throughout Wiltshire and Swindon
Hours: Part-time, 30 hours Monday- Friday 9:30am-4pm
Contract: Permanent
Salary: £23,664 per annum (£29,580 FTE)
Closing Date: 20th December 2024. We reserve the right to close this vacancy early, if enough suitable applications are received.
The Role
This role is home-based, but will require extensive travel across Wiltshire and Swindon to attend in-person meetings and work from various community hubs.
As the Wiltshire Team Leader you will:
• Ensure the delivery of excellent services to victims of crime and retain and develop contracts for services by supporting and managing operational staff
• Work collaboratively with the Operations Manager and management team, in order to achieve the implementation of work force plans and the development of the service to maximise positive outcomes for those that access the service
• Proactively promote the service, raise awareness of services & work with professionals collaboratively to improve the access to and quality of services
About You
An understanding of the Criminal justice system and the impact of crime on victims and witnesses are essential for this role, as well as experience of the following:
• An understanding of legislation relating to equal opportunities and diversity, inclusivity, safeguarding and risk assessments
• A practical understanding of the requirement for confidentiality and safe working practice and maintenance of records in accordance with the Data Protection Act and other legal requirements
• Experience of working in a challenging and changing environment with an emphasis on customer focus and excellence in service delivery
• Demonstrable experience of providing crisis management, support and guidance in sometimes stressful and difficult situations to a team with a client service focus
• Excellent communication, negotiation and advisory skills, both written and verbal when interacting professionally with a range of agencies and individuals.
In Return…
Benefits include:
• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your Birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity and paternity payments
• High Street, retail, holiday, entertainment and leisure discounts
• Access to our financial wellbeing hub and salary deducted finance
• Employee assistance programme and wellbeing support
• Ongoing training and support with opportunities for career development and progression
About the Organisation
This independent charity provides a range of specialist services to people who have been affected by crime across England and Wales. Working towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System, everyone at the charity is driven by the Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events.
As part of the commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. The charity is also a Disability Confident Employer and provides a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of the selection process, the team will be happy to make reasonable adjustments to enable you to perform at your best.
You may have experience in areas such as Criminal Justice, Case Worker, Victim Liaison, Victim Care, Domestic Violence Advocate, Crime Coordinator, Head of Victim Services, IDVA, etc.
Please note this role is being advertised by NFP People on behalf of our client.
We have an exciting opportunity for a skilled Administrator (known internally as a Service Delivery Assistant) to join our Domestic Abuse team in London, working 37.5 hours a week. This role is a hybrid model of working, you will work from home and our London office.
Do you want to make a difference every day? Do you want to support our service to contribute to change & improvement for those who need it?
Do you have excellent administrative skills? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance program & wellbeing support
- Ongoing training & support with opportunities for career development & progression
- Bonus on completion of probation
About the role:
As an Administrator (Service Delivery Assistant), you will:
Provide a high quality and responsive administrative function for the service. Acting as the first point of contact for enquiries into the service. Supporting the Head and Deputy Heads of service with general administrative duties such as updating and maintaining database and case management systems and collating data reports.
May also include responsibility for external communication, social media, updating directory records for other services. Updating local websites with relevant information and also taking minutes from team meetings.
You will need:
- Understanding and knowledge of an active commitment to promoting equal opportunities, inclusion and diversity
- Ability to work without direct supervision, prioritise work load and deal with competing or conflicting demands/ needs and interests in a structured, organised and methodical manner
- Understanding of confidentiality and safe working practices, in accordance with safeguarding and data protection legislation
- Excellent IT and administrative skills & experience including the use of Microsoft Excel & Office packages
- High resilience and the ability to work under pressure
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to Apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
JOB PURPOSE
UK for UNHCR is looking for a Digital Communications Officer to join its team, raising vital support for displaced people around the world through creative campaigns such as the Refugee Dictionary, Cuppa Hope as well as fundraising appeals and partnerships.
Reporting to the Digital Communications Manager, the Digital Communications Officer will have particular focus delivering day to day social media communications, including community management, publishing, content management and development. This role will also support wider digital communications activities, such as with the Senior Digital Communications Officer who manages the website.
This involves identifying opportunities to amplify appeals, campaigns and partnerships through social media to support UK for UNHCR’s fundraising and public advocacy objectives. Raising awareness of global refugee crises and UNHCR’s humanitarian operations forms a central part of this storytelling, as well as thematic campaigns and PR moments throughout the year.
One of your first focuses will be helping grow and verify UK for UNHCR’s TikTok account and LinkedIn presence, in addition to transitioning the charity’s channels to a new social media management tool. You will also work closely with the wider Communications team in supporting online and offline fundraising appeals.
The Digital Communications Officer will also work with the wider Communications team to identify and support storytellers (including refugees and supporters) to share their stories through the charity’s social media channels.
WHO WE ARE AND WHAT WE DO
United Kingdom for UNHCR is the United Nations Refugee Agency’s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR’s humanitarian operations across the world.
Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR deliver emergency relief such as shelter, medical care and basic supplies to people fleeing conflict and persecution, as well as healthcare, education and livelihoods opportunities for those who remain displaced over the long term.
Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause.
DIVERSITY, EQUITY, INCLUSION AND BELONGING
We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person.
UK for UNHCR is proud to have Diversity & Inclusion Working Group. The Diversity & Inclusion Working Group is a group of colleagues focusing on tasks that drive action in the implementation of our D&I Approach. The group also works to create safe spaces that brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion.
We are also open to flexibility in many different ways, including an element of working from home and flexible hours. Please don’t be afraid to speak to us about this at the interview stage, so we can explore what’s possible.
ROLE RESPONSIBILITIES
Planning, coordination and growth
- Deliver and schedule social media content on a daily and weekly basis, with flexibility to respond to news events and emergencies at short notice.
- Produce or commission multimedia content, including videos, graphics and photography to support charity activity on social media.
- Apply understanding of UNHCR’s humanitarian work to deliver strong storytelling and relevant content to the audience.
- Adapt content from UNHCR’s head office and field communications to localise for UK audiences.
- Develop social media editorial plans to amplify campaigns, milestones and events.
- Deliver planning and scheduling in a timely manner and be quick to respond to news and emergencies.
- Flag and navigate political sensitivities in line with UNHCR and charity policies.
- Deliver on a paid media strategy to amplify social media content more broadly, with a focus on Meta ads manager.
- Update and maintain community management guidelines on a regular basis.
- Work closely with the Communications Coordinator to monitor and moderate all of the charity’s social media channels.
- Other support for digital communications as required, such as helping cover website activities when colleagues are on leave.
Analytics, reporting and best practice
- Deliver regular reports outlining the performance of our content and channels, ensuring we’re on track to reach 100k followers by the end of 2026.
- Create and lead on a testing roadmap, leveraging new features across all social media channels.
- Keep up to date with social media content trends, news and tools to inform best practice and strategy.
- Provide subject matter expertise, proactive assistance and advice as required for planning and delivery of digital and supporter journey projects.
- Observe all legal and legislative requirements, comply with policies and procedures, and demonstrate a high level of confidentiality and integrity.
The above list is not exhaustive, and the post holder may be required to perform duties that are not detailed above.
PERSONAL ATTRIBUTES AND EXPERIENCE
Essential Experience
- Experience using native social media tools, like Meta business manager and YouTube Creator studio, to manage online communities.
- Experience of creating social media content that created an impression, raised awareness and prompted followers to take action.
- Experience of identifying and driving iterative improvements to digital channels through testing and analytics.
Essential Skills/Knowledge
- Proficient in using social media tools to evaluate performance and identify improvements.
- Proficient in creating content for online use, using software such as Adobe Suite, Canva or similar, to edit and produce basic assets.
- Researching images and writing compelling copy for different audience profiles.
- The ability to prioritise multiple tasks, working proactively and sometimes under pressure.
- Good attention to detail, strong ability to proofread and pick up inconsistencies.
- Understanding of data protection principles.
- Excellent stakeholder and relationship management skills.
- Proficient in Microsoft Word, Excel and PowerPoint.
- An interest in global humanitarian affairs.
Desirable Skills/Experience
- Working in a not-for-profit or advocacy organisation.
- Experience with refugee issues or field work.
WHY JOIN UNITED KINGDOM FOR UNHCR?
You will be part of a high performing agile team of talented people, all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised.
What else?
Wellbeing
- 28 days’ leave per annum plus bank holidays.
- Employee Assistance programme providing 24/7 access to online GP, mental health support and virtual wellbeing.
- Access to 100s of perks with discounts on everyday purchases.
- Office wellness perks.
- Discount on gym memberships.
- Hybrid and Flexible Working.
- Staff socials.
Financial
- Pension scheme with an employer contribution of 8%.
- Non-contributory group life assurance scheme
- Non-contributory Income protection scheme.
- One-off contribution towards homeworking set up.
- Enhanced maternity, paternity, shared parental, and adoption pay.
- Enhanced sick pay scheme.
Development
- Comprehensive training and continuing development opportunities.
- Individual training budget.
HOW TO APPLY
If you have the relevant skills and the passion to use them to support refugees, please apply by completing our application form which is available in the documents section.
Closing date: 9am, Monday 9th December 2024
First stage interviews: Week commencing 9th December 2024
Second stage interviews: Week commencing 16th December 2024
If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation, please contact us using the email address provided when you click through to our online portal. We will make every effort to respond to your request for assistance as soon as possible.
United Kingdom for the UN Refugee Agency (UNHCR) is registered with the Charity Commission (England & Wales), charity no. 1183415. It is the UK national partner of the United Nations High Commissioner for Refugees (UNHCR), the UN Refugee Agency.
We stand with refugees – will you join us?
The client requests no contact from agencies or media sales.
The role
Reporting to the Board of Trustees, as Chief Executive you will oversee the Trust’s operations, champion its mission and ensure its influence and impact. You will provide inspirational leadership and provide clear direction, engaging members, supporters, staff, stakeholders and volunteers for the effective delivery of the Trust's charitable objectives whilst ensuring that all Trust activities are legally compliant and executed to the highest standard.
As Chief Executive, you will develop and oversee our Strategy, setting long-term goals and ensuring that activities align with the Trust's vision and values. You will prioritise being impactful, collaborative, united and proactive in all aspects of the Trust's work. Through the Senior Management Team and dedicated combined workforce of employees and volunteers, you will ensure that the Trust's vision and goals are achieved through a culture that enables a high performing, high impact workforce, that inspires passion and commitment towards wildlife conservation.
Advocacy is a key aspect of your role, building and nurturing relationships with external stakeholders, such as landowners, local authorities, businesses and government agencies, to promote wildlife-friendly policies and establish meaningful partnerships.
Our ideal candidate
This is an excellent opportunity for someone who really wants to make a difference, build on our achievements and lead nature’s recovery in Hertfordshire and Middlesex. Personal attributes include integrity, resilience, adaptability, and the ability to inspire and support a diverse team of staff, volunteers and other supporters. The Chief Executive benefits from a strong and happy team of dedicated staff and the support of our committed and talented Trustees.
We are looking for a candidate who offers:
- Inspirational leadership and motivational management at a senior level.
- Proven ability in strategic planning, translation into operational delivery and monitoring of outcomes.
- Strong organisational management skills, able to prioritise, set budgets, innovate, evaluate information logically and thoughtfully and to make rational high-level judgements and decisions.
- Adept at developing and building relationships and partnerships.
- Strong advocacy skills and political astuteness.
- Persuasive and passionate communication skills.
- Ability to build and develop partnerships with a range of stakeholders internally and externally.
Herts & Middlesex Wildlife Trust wants everyone to feel valued and empowered to contribute to our vision and is committed to an inclusive and diverse workplace. As a Disability Confident employer, we are committed to offering an interview to anyone with a disability that meets all the essential criteria for the post. Please let us know if you require any adjustments to make our recruitment process more accessible.
How to apply
We would love to hear from anyone who believes they have the drive, knowledge and experience we need and want to work with people who care passionately about wildlife.
To apply, once you have read our full recruitment pack please send a copy of your CV and a covering letter setting out how you meet the role’s criteria. We are especially interested to hear why you would like to play a leading role at Herts & Middlesex Wildlife Trust and what you would particularly bring to the role. In addition, please ensure you include in your covering letter, confirmation of the following:
- Your eligibility to work in the UK.
- That you hold a current driving licence.
- Your current salary and salary expectations.
- Your notice period.
As part of the selection process, we will be looking at candidates’ online presence and social media profiles to look for any public comments that would be contrary to the mission or values of the Trust or that could bring the Trust into disrepute.
The application deadline is 9am on Monday 2nd December 2024.
About the Trust
We are the leading conservation charity in our area, committed to protecting and standing up for wildlife and inspiring a lifelong love of nature. Our strategy for a wilder Hertfordshire and Middlesex is ambitious, with a target of 30% of land in recovery for nature by 2030.
With 50 members of staff and 1100 volunteers, the Trust owns and cares for 700 hectares of nature reserves and work with farmers and other landowners to offer advice to support nature’s recovery.
Through our engagement and communications programmes, we are driving a step change in the number of people taking action for wildlife.
How do we support you?
The Trust strives to be a positive employer supporting our staff through flexible and hybrid working, and training and development. We recognise the importance of our staff team and looking after their health and wellbeing. Our values and expected behaviours reflect the culture which the Trust seeks to maintain to ensure productive, efficient, effective and pleasant workplaces and roles.
In support of this, we offer an excellent benefits package, ranging from office perks, generous leave entitlements and financial benefits. You can find out more here on our website.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Human Resource Business Partner – HR Operations
Department: Workforce (HR Operations)
Reports to Deputy Head of Workforce
Line management responsibility for: Senior HR Advisor and HR Systems & Compliance Advisor
Salary range: £45,000 - £49,000 per annum
Hours of work: Full time 36 hours per week (hybrid working, 3 days on-site)
Location: Putney, Southwest London
Closing date: 25th November 2024
About you:
Our HR Operations team is at the heart of our Workforce function, overseeing all aspects of employment relations, compliance and systems.
We are seeking a proactive and expert HR Business Partner with to lead the HR Operational team and to review and continuously improve our current HR processes and systems, alongside providing an excellent support service to our stakeholders.
The HR Business Partner will lead on the management of complex employment relations cases and workforce challenges, striving to deliver effective and timely solutions as well as developing action plans to support organisational and workforce development. You will work closely with the RHN senior management and stakeholders to diagnose people priorities and support the delivery of the RHN People Strategy.
The successful candidate must have experience operating at a senior HR advisory level and of influencing senior stakeholders to ensure objectives are met and decisions are compliant with HR best practice and employment law. Candidates must have previous experience of leading and developing a team and experience within the Health and Social Care sector is highly desirable. .
Candidates must be able to work 3 days a week on-site in Putney, South West London.
About the RHN:
Situated within beautiful gardens and grounds, the RHN is a leading national centre of excellence, providing adult person-centred services for people with complex neuro-disability and their families. We strive to empower our residents and patients to live their lives to the fullest thorough the delivery of outstanding care, clinical expertise and world leading research. Our care provision spans the entire pathway from post-acute rehabilitation services to end of life care.
We are proud of our accreditation as ‘Leaders in Safeguarding’ and our recent achievement of becoming the first independent hospital in the UK to be awarded the nursing accreditation ‘Pathway to Excellence’
We pride ourselves on embedding our values throughout our organisational practices and celebrating our diverse culture with inclusive and sociable events such as London Pride and dedicated staff forums.
We have a passion for learning and development and supporting our staff through their career journey within the RHN.
What we can offer you:
- 27 days annual leave (excluding bank holidays)
- Free on-site parking
- Continuous Professional Development
- Pension scheme
- Blue Light Card and Discounts
- Employee Assistance Programme (EAP)
- Flexible working
- Yoga, Zumba running club and other Wellbeing Programmes
To Apply:
Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time.
No agency submissions please: any submissions without prior authorisation from the RHN Resourcing team will be treated as our own and as such no fee will be payable.
RHN is proud to be a diverse and inclusive employer that respects and values the differences of our people to achieve their full potential. If you require any reasonable adjustments throughout the recruitment process, please do not hesitate to contact our Resourcing Team
The RHN is a charity, independent from the NHS but working closely with it, to provide the best possible care for people living with neuro-disability.
Receptionist
We have an exciting front-of-house role where the reception is the first point of contact within a leading youth charity that helps shape the lives of young people.
Position: Receptionist
Location: Burnt Oak. HA8 0DT
Salary: £13.15 per hour. £15.12 per hour on Saturday evenings
Hours: Various daytime, evening and weekend hours
Contract: Part-time
About the role:
This is an exciting front-of-house role. As receptionist you will be responsible for greeting every young person as they arrive and ensuring they leave safely. You will also be responsible for the reception area: ensuring young people enter the session smoothly; processing new members; directing phone calls and enquiries; maintaining the membership database efficiently; and carrying out regular communication.
Some of your key responsibilities will include:
- Maintaining the reception area and provide a welcoming environment
- Ensure new members are welcomed and introduced to a member of the youth work team
- Ensure Junior members leave sessions safely in the care of parents
- Ensure visitors comply with health and safety requirements and child protection/safeguarding procedures
- Deal with telephone enquiries, take and relay messages, screen, and direct calls
- Enter new members on to the membership database and collect entrance fees
- Ensure that any administration and paperwork is up to date
- Maintain the meeting room calendar
- Keep records up to date related to attendance, trips, events, and meetings
- Administer First Aid in line with procedures (if you are not currently First Aid-qualified, training will be provided)
About you:
To be successful in the role of Receptionist you will be a welcoming, professional, organised, proactive and positive individual, who is passionate about young people and the communities the youth zone serves. You will be someone with a clear ‘can do’ approach, committed to a growth mindset, eager to learn, and willing to take risks all for the benefit of supporting young people. You will demonstrate the organisation’s values through all you do and will commit to giving your best every session for young people.
You will also need to bring with you the following skills and experience:
- Previous experience in managing or supervising a reception desk or entrance point
- Working in a customer-facing environment and dealing with the public
- The ability to engage with all types of people from young people, community members, and colleagues to official visitors and Board Directors
- The ability to diffuse pressurised situations while remaining calm and in control
- Great communication and interpersonal skills
- The ability to work on own initiative and as part of a team
- Excellent attention to detail, thorough and organised
Although not essential previous experience of working with young people and a knowledge of the issues which affect them would be beneficial. As would experience of using a membership system or database.
The charity is committed to safeguarding and promoting the welfare of children, young people, and vulnerable groups. This post is subject to an enhanced DBS check. The strength of the organisation is the diversity of its people, there is a huge value in different people doing things in different ways and we welcome applications from what might be considered non-traditional backgrounds. The one thing we all have in common is our desire to raise the aspirations of young people across the country. We are an equal-opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
We very much welcome previous experience working as a Front of House, Front Desk Receptionist, Front Office Coordinator, Front Desk, Front of House Team Member, Reception Administrator, Head Receptionist, etc. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.