Head Of Communications Jobs
We are looking for a new team member to provide full administrative and programme support to the Employment & Careers team. The role will involve supporting the team in the day to day running of the service including the preparation of contract documentation (such as registration forms, as well as specified supporting evidence: ID proofs, Proofs of Address etc.) for submission to funding partners, uploading data spreadsheets and CMS systems, and supporting the team with promotion, outreach and engagement of our services. This includes conducting follow-ups and answering queries (by phone, email and in person) from both current and prospective participants on the programmes being delivered by High Trees. They will also be responsible for the preparation of finance related performance evidence for monthly/quarterly submission.
The successful applicant will have experience of providing efficient administrative support, be very organised and able to work to deadlines while maintaining a high level of attention to detail. Must also be flexible and excited about being at the heart of a small but fast paced team which is committed to providing an excellent service to High Trees’ users.
Benefits of working at High Trees
- 35 days annual leave (inclusive of bank holidays and 3 Christmas days) rising by 1 day each year after 2 years’ service (capped at an additional 8 days)
- Enhanced maternity/paternity/adoption leave after 2 years’ service
- Save money off a new bike with the Cycle to Work scheme
- Up to 7% contribution to the staff pension scheme
- 24/7 Employee Support Line
- Clear pay structure with yearly increments (based on performance)
- Annual Staff away day
- Premium eye-care vouchers through Specsavers and season ticket loans
Connecting with people and communities to strengthen skills and build stronger voices.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The successful candidates will work 35 hours a week over 5 days, including evening and weekend work as required by the company.
At Help for Heroes, we believe those who serve our country deserve support when they are wounded. Every day, men and women have to leave their career in the Armed Forces as a result of physical or psychological wounds; their lives changed forever. We help them, and those still serving, to recover and get on with their lives.
And who are we you’re wondering? We are experts and beginners. Generalists and specialists. Ordinary people with an extraordinary passion towards making a positive change to the lives of our veterans (and having fun while doing it).
As One Team we share a philosophy – I.C.A.R.E. It’s the way we walk and talk, the way we interact with others and how we approach everything we do. We are:
Innovative – Collaborative – Authentic – Resourceful – Energetic.
We have an incredible opportunity for a COMMUNITY BUILDER to join our Community Development team.
Please see below for more information on what just might be your future role.
About The Role
The Help for Heroes Community Development team are looking to recruit a team of Community Builders to assist in their reshaped participation and connection strategy. Using Asset Based Community Development, we seek to support the charity’s objective to enhance reach and positive impact for members of the Armed Forces Community facing challenges within their local communities.
Are you interested in the Armed Forces community and harnessing their strengths and gifts? Can you identify what already exists in an area and utilise it to create new networks and make things happen?
We are looking for a motivated, dynamic and confident people who are passionate about collaborating with communities in the design and delivery of interventions that bring and connect people together to strengthen networks within the local community. If you believe in the advantages of having a strong community, this role could suit you.
Working closely with Community Development Managers across regions within the UK, the Community Builders will play a vital role in helping to improve lives for Armed Forces Community members by creating a supportive environment that allows them to re-engage and connect with the services at Help for Heroes and with the wider community.
The main purpose of this role is to connect local people through their skills, passions and assets and support the creation of new connections, bringing people together to improve wellbeing and make the community a better place to live. This will include listening to different points of views, building relationships and motivating people to work together and create their own action influenced by their interests and skillsets to positively impact local communities and help them to flourish.
About You
You will have experience leading and facilitating the mobilisation of local communities, asset mapping, bringing together people for engagement that matters to them. You will have knowledge and experience of Asset Based Community Development work, outreach methods and you will have good organisational skills, energy and the ability to animate local communities.
Key Responsibilities
- Deliver outreach to drive local connection, engagement and participation opportunities for the AFC
- Develop and embed an ABCD informed way of work
- Asset map
- Organise and facilitate community meetings to share ideas, encourage collective decision making and build a sense of belonging
- Encourage and pilot community lead action in response to local AFC needs/interests through peer led/co-designed initiatives
- Increase awareness of the challenges faced by military personnel, veterans and their families
PLEASE NOTE: The successful candidates will need to be based within an hour’s commute of their allocated locality and there is a requirement to travel within a 75-mile radius of this location (travel expenses covered). Flexibility in working hours is necessary to ensure a total of 70 hours is covered over a 2-week period so please take this into consideration before applying.
We are looking for someone with the following:
- A Community Development qualification and/or at least 3 years' experience working within a community development or similar role, with responsibility for bringing about social change and improving quality of life
- Excellent communication and interpersonal skills, with the ability to develop relationships which lead to actions
- Demonstrable experience within an integrated multi-disciplinary service
- Experience of engaging and working collaboratively with partners/stakeholders
About the Team
You will work as part of the Community Development team; this newly formed team will approach working in defined localities using an asset based community development approach. Together the Community Development Managers and the Community Builders will strengthen local communities using resources and networks that are readily available. You will do this to proliferate opportunities for sustainable participation and engagement alongside a multi-disciplinary team in order to support the Armed Forces Community to live well after service.
Please see job description for more details about the role.
*Previous applicants do not need to reapply*
About us
We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here.
The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.
About the role
This is an important role within our legacy and journeys team, part of an established and successful individual giving operation. This role is responsible for the delivery of campaigns to promote legacy giving and to raise awareness of gifts in wills to both existing charity supporters and new audiences.
There’s huge potential to grow the charity’s income from legacy gifts. In this role, you’ll get the chance to work across an exciting and varied range of activity, including DRTV and our supporter newsletter. You’ll have the opportunity to hone your skills to grow and strengthen our supporter base and inspire more people to consider how they can support future generations with a gift in their will.
With individual giving income growing strongly at over £21 million per annum, this is the perfect time to join an experienced and effective team.
About you
You’ll have worked in a similar environment such as fundraising. You will have gained experience in running direct marketing activity to generate response, working with suppliers and in-house teams to reach target audiences.
You’re super organised with excellent communication skills, comfortable managing external suppliers and in-house stakeholders to deliver campaigns to plan and against budget.
Working across a range of channels, including direct mail, telemarketing, DRTV, legacy events and digital, you will understand the importance of good stewardship in developing loyalty to a cause.
If you’re up for a challenge and want to play your part in driving forward our legacy and stewardship program to ensure we can continue to be there for people affected by breast cancer in years to come, please get in touch.
Job description and benefits
Please download the job description and our attractive benefits package.
Primary location of role and hybrid working
This role is primarily based in our London or Sheffield office. Our hybrid working model allows you to work up to 3 days per week at home.
When applying
We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria.
Our commitment to equity, diversity and inclusion
We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.
Closing Date: 9am on Monday 7 October 2024
Interview date: Week commencing 14 October 2024
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are seeking a dynamic and inspirational leader to help us refresh and grow our retail offer and create a welcoming experience for our customers at Refurbs!
Refurbs offer affordable, quality household appliances and furniture. Helping households with low incomes furnish their homes for less and stopping good quality items ending up in landfill.
The Role - Retail Development Manager
With prior experience in retail management, our Retail Development Manager will lead the delivery of our repair and reuse mission through our retail offer. Your role will be to develop our sales offer, maximising the income and minimising costs, creating a retail environment that meets the needs of the business and our customers. The ability to develop the charity’s online offer is essential and therefore we are looking for someone with proven skills in this area.
Please visit our website for full details.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
A fast-expanding IAPT compliant Service requires a service administrator to support a team of volunteer counsellors. Mind in Enfield and Barnet is a local, independent mental health charity, working in partnership with other statutory and voluntary organizations to provide a range of services to the local community. The service administrator will work alongside volunteer counsellors, service managers and other clinical staff. This is an integral service of the organization delivering counselling to around 650 people per year. We are looking for a highly motivated and enthusiastic individual with work experience in a counselling service.
Seeking a proactive and experienced Administrator to ensure the smooth day-to-day running of a busy and growing IAPT counselling service through excellent administration skills. You will work closely with and support the Therapy Service Co-ordinator and Therapy Service Administrators to ensure effective administration and organisation of the service.
Experience
- Experience of working in mental health service provision and voluntary sector
- Experience of working in a client-facing administrative and reception role
- Experience in appropriate handling and storage of confidential and sensitive information
- Excellent secretarial skills
Skills
- Awareness of the needs of people with mental health issues in the community
- Commitment to valuing diversity
- Excellent verbal and written communication skil
- Excellent multi-tasking and time-management skills
- Excellent organisational skills
- Ability to set up and use databases and reports as required
- Ability to meet deadlines and sometimes work under pressure to tight deadlines
- Good listening skills and an ability to work with challenging clients
- Ability to work flexibly as part of a small team as well as on own initiative
- Ability to deal with a range of staff issues with confidence and be a pillar of support for the service
Knowledge
- Excellent IT skills and knowledge of Microsoft Office Suite (including OneDrive) and database systems
- Good knowledge of office administration
- Previous experience of diary management and scheduling
Education & Qualifications
- 5 GCSEs or equivalent
- NVQ in Administration or equivalent
This position is part time, (22 hours per week) and is based in our Enfield Office in Fore Street, N9. The office hours are:
Mondays 3-8pm, Tuesdays 3-8pm, Wednesdays 12-6pm, Thursday 10-4pm
Please see attached Job Description for a full list of duties and details on the role.
Deadline for Applications - Monday 30th September 2024.
About UP
Unlocking Potential deliver high performing therapeutic programmes and education provision for children and young people with SEMH needs. We work in collaboration with families, communities, and other partners to ensure that children and young people access the interventions they need to thrive.
Mission
We work collaboratively with communities to enable children and young people with social, emotional, and mental health needs to unlock their full potential
Values
Trust
We build trust by being honest, transparent, and accountable in the way we work with children and young people, staff, and partners and by providing services and programmes whose outcomes are measurable and evidenced based.
Collaborative
Relationships are at the heart of our work. We prioritise communication and collaboration with partners, families, and communities, believing that by working together we create more effective and holistic outcomes for children and young people.
Empowering
We co-create opportunities for our children, young people, parents/carers and staff to actively participate in decision-making that influences change. We promote the voices of children and young people in our organisation and the wider community.
Nurturing
We provide a nurturing approach based on safety and space for creativity, exploration, and growth. We support and care for our children, young people, and staff to realise their potential.
Impact
We are committed to measuring our impact through a data driven method to develop our programmes and make a greater difference to the lives of children, young people, and their parents and carers.
Role Overview
We are recruiting for an enthusiastic and versatile Data and Impact Officer to join our supportive and talented team. You will be passionate about using your knowledge and experience to further the important work of UP in supporting children and young people with SEMH needs to reach their full potential.
This is a new role to our charity, in response to our growth, and you will play a key part in supporting our services and future plans. Able to thrive in a varied and busy role, you will be confident in working across different areas including data management and reporting, systems administration and maintenance, and effectively demonstrating the impact of our work.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
War Child believes that children’s lives should not be torn apart by war. It is the only specialist charity for children affected by conflict, with four main areas of work: protecting children, educating children, supporting communities and campaigning.
The charity are renowned for their creative, innovative and entrepreneurial approach, with strong connections to the gaming, music and creative industries. In 2021, the charity supported over 140,000 children and adults – making it one of their strongest years ever.
It’s an exciting time to join War Child as they have recently launched their new Alliance initiative. The War Child Alliance brings together the five War Child fundraising members (in the Netherlands, UK, Germany and Sweden, plus Children in Conflict in the US), with 14 programme members, based in and around conflict-affected areas across the world and coordinated by a new international body: the War Child Alliance Foundation. Through the Alliance they are integrating programme activities under one umbrella – allowing War Child to combine strengths and pool resources – all with the aim to multiply impact for conflict-affected children.
As part of the Trusts and Institutional funding team of four you’ll work alongside the Head of Trusts and Institutional, Trusts Manager, Trusts Executive and be line managed by the new Trusts and Institutional Funding Lead. Your key objective is to provide operational, administrative, and analytical support to the team to grow income and enable War Child to deliver quality programmes, by ensuring compliance with quality and donor requirements, contributing to effective risk management, providing support for the different donor accounts and ensuring processes and systems are in place, implemented and efficient. The role requires proactive collaboration with cross-functional teams, excellent organisational skills, attention to detail and strong communication skills.
As Trusts and Institutional Funding Executive, you will:
- Develop donor profiles by conducting research on potential donors, including their funding focus, giving history, and connections to War Child
- Plan and prepare meetings with donors by collaborating with senior colleagues and stakeholders to determine strategic objectives and key messages
- Monitor and share potential funding opportunities with the relevant Donor Account Managers within the Trusts and Institutional Funding team
- Support the implementation of internal grant management processes
Ideal skills and experience:
- Experience of fundraising for an international development organisation
- An excellent verbal communicator, confident in dealing with people at all levels, externally and internally, with the ability to influence and negotiate
- Interested and knowledgeable in current developments and trends in the international aid sector
- Committed to War Child’s mission, vision and values
Benefits include:
- Flexible working – for most roles, the following types of flexibility are usually possible: flexible hours, an element of working from home, compressed hours
- Annual leave – 28 days per year (full-time) rising to 33 days with service, plus UK bank holidays
- Pension – all eligible employees automatically enrolled into a Group Personal Pension Plan with a 5% employer contribution, with minimum employee contribution on a salary sacrifice basis
- Family leave – enhanced maternity, paternity & shared parental leave, and family friendly policies
- Healthcare cash plan and a range of wellbeing initiatives, including free, confidential one-to-one wellbeing consultations with trained counsellors
We are driven by a single goal – ensuring a safe future for every child affected by war.
Global Canopy is a data-driven not for profit that targets the market forces destroying nature. We do this by improving transparency and accountability. We provide innovative open-access data, clear metrics, and actionable insights to leading companies, financial institutions, governments and campaigning organisations worldwide.
Nature-related Finance: Nature loss poses material risks to financial institutions, as studies show more than half of global GDP is moderately or highly dependent on nature. Lack of high-quality nature-related data is one of the biggest obstacles holding financial institutions back from addressing nature-related risks. Global Canopy innovates to increase the scope, quality and accessibility of freely available data. We work to enable investors, lenders, insurers, financial regulators and others in the sector to identify and mitigate their impacts and dependencies on nature – and to seize the opportunity of investing in nature-positive solutions. Our work on nature-related finance centres on three collaborative flagship projects, the Taskforce on Nature-related Financial Disclosures (TNFD), ENCORE and The Little Book of Investing in Nature.
This project manager role is responsible for effective coordination of resources of the SECO and Horizon projects primarily, as well as a number of the NRF team project management tasks.
This includes coordination with project partners, ensuring project documentation, annual plan development and more; ensuring any issues are escalated in a timely way, and that project(s) can achieve their objectives on time and budget.
To be successful in this role, these are the things that will matter the most:
- A track record of managing project operations to a high standard, particularly around reporting, results tracking and relations management.
- Able to work with both external and internal stakeholders, delivering clear and professional communication
- Able to work to support a variety of different team members including Nature-related Finance team project management tasks. Organise meetings, support on meeting materials, NRF project and work plans and results tracking.
- A willingness to contribute to all aspects of Nature-related Finance operations
- Proactive attitude, motivated by impact
- A strong drive to contribute to our mission, a passion for sustainability and the role that the finance sector can play to drive change.
Essential behavioural competencies:
- Flexible and adaptable.
- Attention to detail.
Desirable:
- Experience with grant reporting would be an advantage.
At Global Canopy, we value diversity and inclusion. You can read our diversity statement on our website. We encourage applications from all backgrounds and are committed to having a team with a diverse set of skills, experiences and abilities. We are committed to reducing systemic barriers in our recruitment processes.
Global Canopy works on issues of tropical deforestation. We are particularly interested in strengthening our team to include those with a background from forest regions such as Latin America and South East Asia. We welcome applications from people from these regions.
Global Canopy is an inclusive employer and accommodations will be made to allow anyone who requires additional support to apply for this role. Please get in touch with us if you require any additional support.
To find out more, download the recruitment pack or visit our website.
Our Safeguarding Team has a great opportunity for you to join them as a Safeguarding Advisor, where you can contribute to making the Trust a safeguarding first organisation that is a safe and supportive place for young people to be part of.
You will provide safeguarding support and advice to our frontline colleagues, volunteers and partners working with children and young people aged 11-30 participating in Prince's Trust programmes and activities.
Your primary focus will be on case management of safeguarding referrals for young people across the four nations of the UK. You will be responsible for triaging safeguarding concerns, managing a caseload and being part of a duty rota across the Safeguarding Team. You will contribute to the safeguarding data and performance ensuring that we demonstrate the impact of our work. You will also train and support colleagues locally and across the organisation, as well as being supported in your own work and professional development so that you can make a real difference in the lives of the young people at the Prince’s Trust.
There is a very strong commitment to safeguarding across the Trust and this means that there will be developing opportunities for you and your colleagues to promote our safeguarding first culture throughout the Prince’s Trust and allow the young people we support to achieve their best outcomes.
We believe that every young person should have the chance to succeed, no matter their background or the challenges they are facing.
The client requests no contact from agencies or media sales.
Operations Manager
Part time - 24 hours
Rochdale
Perm
£23,552 - £25,281
Our client
Morgan Hunt is delighted to be working with a leading charity delivering quality support services to vulnerable homeless women, young parents and women, men and their families who are affected by domestic abuse across North West England. They support the people they work with to overcome the experiences they have had, and to empower them to take control of their own lives, access a tenancy of their own and maintain a quality of life in the long term.
An exciting opportunity has arisen for an additional Operations Manager to join the team on a permanent, part time basis, managing their vulnerable women and young parents' projects across Rochdale.
The role
As an Operations Manager, you will be responsible for;
- Leading front lone homelessness services supporting vulnerable women and young parents ensuring they work in line with strategy, resources and procedures to operate effectively and in line with agreed polices and plans.
- Ensuring that services are maintained and developed in accordance with key aims and objectives, are responsive to change, trauma informed, needs led and actively seek the contribution of individuals and families who use the service.
- Harnessing a working environment that encourages teamwork, innovation, positively and creativity.
- Promoting client advocacy and involvement and ensure client services are assessed and reviewed and that services meet client satisfaction goals
- Working with the team leaders in providing consistent and responsible line management to staff, students and volunteers including recruitment.
- Building effective relationships with other agencies to promote a critical community approach to service delivery.
- Monitoring, reviewing and reporting on quality and performance of services to meet contract and funder requirements.
- Ensuring the finance team have the correct annual information to support in setting and controlling of all service budgets.
- Working with the Head of Operations to identify funding opportunities.
- Being committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.
- Working at times other than office hours to attend meetings, participate in networks, fund raising events and ensuring that the service is accessible.
The candidate
- Direct experience within the field of homelessness, young parents, multiple disadvantage, violence again women and girls.
- Experience of monitoring and reporting against organisational plans, targets and budgets.
- Able to support, inspire, and give effective leadership to a diverse team to maintain a committed team delivering quality outcomes.
- Able to communicate with the individuals and families that are supported and gain their trust.
- Experience developing successful funding bids.
- Ability to balance competing priorities.
- Able to ensure a good communication flow within the team and to and from within the wider organisation.
- Creativity and imagination in developing and delivering person centred and innovative services.
- Open and approachable, able to bring empathy and diplomacy to dialogues with staff.
- A clear communicator, able to adapt tone and style to a range of audiences, needs and communities.
- A demonstrable commitment to equal opportunities and anti - discriminatory practice.
Benefits
- Auto enrolment pension plan after 3-month probation via NEST.
- Health plan for all employees after completion of probationary period including free eye testing, access to counselling, and reduced gym membership.
- Salary sacrifice bike to work scheme.
- Salary sacrifice tech scheme including all products from Curry's.
- Christmas saving scheme, save January - November.
- Holiday Purchase - one week.
- Flexi for non - rota posts.
Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
JOB DESCRIPTION
Job Title: Bank Retail Assistant
Team: Retail
Salary range/pay band: £14.74 per hour
Reports to: Head of Volunteer Development and Retail
Direct reports: n/a
Hours: Ad hoc as required
Location: Allocated shop
Introduction to Shooting Star Children’s Hospices
Shooting Star Children’s Hospices
Shooting Star Children’s Hospices are a leading children’s hospice charity caring for babies, children and young people with life-limiting conditions, and their families. We support families across Surrey and Southwest London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.
At the heart of the hospice are our dedicated clinical staffs. Their exceptional commitment and professionalism is commented on by so many of the supported children and their families.
It costs £10.5 million a year to maintain our current level of care. Only 30% of that income comes from government funding via the NHS or local authorities, so we rely on our supporters’ generosity to keep the service running. We employ 175 staff, including 98 nursing and medical staff, providing hospice and community-based services to around 700 families.
Predominantly we work with families living in the Northwest and Southwest of London and Surrey, although will accept children outside these geographical areas if they do not have access to specialist palliative care support locally. We have a reputation for delivering high quality care. We have a CQC rating of ‘Outstanding’
Introduction
Retail and Volunteers Team: Our Retail and Volunteers Team manages our charity shops and volunteer programs, which play a crucial role in supporting our mission. They recruit, train, and coordinate volunteers to staff our shops and assist with various tasks, such as sorting donations and serving customers. Additionally, they oversee the operations of our retail outlets, ensuring that they are efficiently run to generate income for our hospices.
Part 1: Job Profile
a) Main purpose of job
In the absence of the manager or assistant managers to lead a team of volunteers to maximise sales, deliver excellent customer service and ensure that the shop premises and assets are maintained to a high standard, according to legal requirements and Shooting Star Children’s Hospices (SSCH) policies and procedures.
Decision Making Authority
The post holder will be required to make decisions on the quality, and suitability of donations before they are placed on sale. Depending on the length of the cover period they may be required to dress the windows. (They will follow price guidelines and existing display layout throughout the shop.)
The post holder will work with eCommerce Manager to decide if items would be suitable for selling at a higher price on eBay or through a promotional event and set these aside for the manager of the shop to deal with on their return.
The post holder will support with rostering of the team of volunteers where necessary and delegation of duties and jobs.
Essential and desirable skills and experience
Essential
• Experience in either retail or charity retail.
• Administrative/cash handling experience
• Experience of dealing with customers and maintaining a high level of customer service
• Car owner/driver
• Verbal and written communication skills
• IT skills
• Ability to motivate self and others
• Ability to work under pressure and deal with changing priorities
• Organisational and prioritising skills
Desirable
• Experience of managing a team of volunteers or staff.
b)Scope of job
The post holder for the duration of the absence of the manager or assistant manager will have control over rostering of the team of staff and volunteers, and delegation of duties and jobs.
1. Customer service
2. Processing and pricing of donations
3. Merchandising, display and promotion of stock and housekeeping
4. Sales and financial reporting
5. Coordination of volunteer team
Part 2: Main duties and key responsibilities
a) Customer Service – 25%
• Dealing with customer queries and complaints courteously and effectively
• Informing the Head of Volunteer Development and Retail of any serious incidents or complaints
• Ensure that any refunds are processed in line with SSCH refunds policy
• Ensure that the advertised trading hours of the shop are adhered to
• Ensure relevant documents are completed in the event of an incident/accident and reported accordingly
b) Processing donations – 25%
• Process all donations as soon as possible, prioritising Gift Aid and high value items
• Prepare and clean items appropriately for display
• Oversee the recycling and arranging of collections
• Promote Gift Aid is at all available opportunities
• Ensure that the ongoing need for donations is publicised
• Price and ticket all items according to pricing strategy for the shop and ensure that all pricing and ticketing complies with legislation
• Ensure that stock is properly managed and rotated in accordance with latest guidance
• Identify high value or specialist items that may need to be sold in another capacity
c) Merchandising, display and promotion of stock, maintenance of high standards throughout the shop – 20%
• Ensure that all merchandise is displayed attractively and that the window display is eye-catching
• Ensure that there are high standards of cleanliness and tidiness in all areas of the shop
• Publicise promotions and special events
• Support and promote Corporate events as required
• Purchase consumables and stock items in a timely manner
d) Sales and financial reporting – 10%
• In the absence of the manager/assistant ensure that daily/weekly financial reports are submitted and that any discrepancies are investigated
• Keep the Head of Volunteer Development and Retail fully informed and updated regarding the performance of the shop and any issues which may impact this
• Ensure that the Manager/Assistant Manager and shop volunteer team are kept informed of the shop’s performance
• Ensure that the till procedures are always followed by volunteers
• Ensure that issues affecting trade are monitored and communicated
• Ensure trading standards regulations are complied with
• Ensure that all financial documentation is correctly completed and up to date and is sent to the finance team in a timely manner, highlighting any issues
• Ensure that purchases from the shop by staff and volunteers are processed according to SSCH policy and that the appropriate records kept
• Ensure that charity donations by cash/cheque/card are processed according to SSCH policy and procedure guide
e) Coordination of volunteer team – 20%
• Ensure that volunteers are fully briefed on shop priorities and performance
• When required roster the volunteer team to ensure maximum productivity
• Create a positive working environment in which equality and diversity are well-managed and volunteers can do their best
• Plan, delegate and allocate tasks to the team, offering support for the volunteer team as appropriate
f) Other duties
• The post holder will be able and willing to get to and work in a number of shops and be available across seven days per week.
• The post holder will be required to apply for a Disclosure and Barring Service check
• The post holder must live within the area of work
g) Mandatory Criteria
1. Other duties
The post holder will be working in a developing environment and they will therefore be expected to undertake other appropriate duties as required for the effective operation of Shooting Star Children’s Hospices.
2. Professional Codes of Conduct
The post holder will be required to respect professional codes of conduct and practice relevant to their role, as appropriate.
3. Health and Safety
Be responsible for health and safety in the area under their control and ensure that they are familiar with Shooting Star Children’s Hospices policy on health and safety at work.
4. Mandatory Training
The post holder will attend all mandatory training relevant to their role
5. Our values and behaviours
Shooting Star Children’s Hospices is a leading children’s hospice charity for babies, children and young people with life –limiting conditions, and their families. We require that all of our staff share our common values and display behaviors that will enable us to achieve our goals.
Professionalism – we will safeguard our families, each other and our organisation by working to ethical and professional standards at all times.
Respect – We will treat each other with the utmost respect.
Integrity – We will be open, honest and transparent in all that we do.
Diversity – We will respect individuality and ensure inclusion and fairness to all.
Excellence – We will strive for excellence in all that we do.
Shooting Star Children’s Hospices is committed to ensuring the welfare and safety of children and young people. All staff members are expected to adhere to our safeguarding policies and procedures. This includes undergoing appropriate training, following reporting protocols for any concerns related to child welfare, and promoting a safe and supportive environment for children and young people. Before commencing employment, successful candidates will be required to provide satisfactory references and undergo an enhanced Disclosure and Barring Service (DBS) check.
Part 3: Person specification: Qualifications, experience and skill levels
a) Qualifications
Essential
• 5 GSCE’s A-C or equivalent including Maths and English
• Car driver/owner with full clean license
Desirable
• Retail or customer service qualification
b) Experience
Essential
• Experience in retail or charity retail either as a volunteer or employee.
• Administrative/cash handling experience
Desirable
• Experience of managing a team of volunteers or staff.
c) Knowledge and Skills
Essential
• Experience of dealing with customers and maintaining a high level of customer service
• Car owner/driver
• Verbal and written communication skills
• IT skills
• Ability to motivate self and others
• Ability to work under pressure and deal with changing priorities
• Organisational and prioritising skills
d) General attributes
Essential
• A self starter with the ability to work independently and take the initiative whilst knowing when to delegate jobs to others within the team
• Is organised and methodical and able to multi-task
• Works well in a team and on own initiative
• Is able to build good relationships with others
• Is flexible and willing to undertake varied responsibilities as part of a team
Equality, diversity and inclusion
Shooting Star Children’s Hospice is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.
We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospice to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.
The client requests no contact from agencies or media sales.
Animal welfare is in crisis. Could you help us stem the tide of cats and dogs being abandoned or given up for adoption?
If you have experience of working in the community, ideally with young people and marginalised groups, we have a fantastic opportunity to manage and develop our education and outreach work.
The pandemic pet boom, poor breeding practices and the rising cost of living mean that rescue centres, like Bath Cats and Dogs Home, are contending with unprecedented numbers of animals with complex medical and behavioural problems.
But it doesn’t need to be this way. By working in the community, we can address the problems before they reach crisis point.
We believe that every cat and dog should have the opportunity to enjoy a healthy life and a happy home. If pets are wanted and cared for then we’ll help them remain in their loving homes, which is why we’re expanding our outreach services, giving support to struggling pet owners when it is most needed.
The Education and Outreach Manager will work directly with the Chief Executive and Senior Leadership Team to manage existing projects and to shape and develop new initiatives. You’ll work in partnership with education providers, community groups and charities to ensure that Bath Cats and Dogs Home’s expertise and resources are directed to those most in need, and where we’ll have the biggest impact for animal welfare.
In return you’ll be part of a passionate and driven team. We commit to being kind, inspirational, dedicated, open and honest, and expert. If our values match your own, and you are inspired by the work that we do, then we’d love to hear from you.
The details
Package: £29,700pa + pension and benefits
Full time: 37.5 hours per week (part-time of 30 hours per week may be considered)
Permanent position, subject to six months’ probation
Reports to: CEO
Hybrid working available, subject to minimum 2 days per week in the office at Bath Cats and Dogs Home, and all in person events and meetings.
Contract type: Fixed Term Contract
Salary: £26,000 - £29,658 per annum
Hours: 37.5hrs per week . Part time considered (minimum of 24 hrs per week) Some Antisocial hours required
About us
Thames Valley Air Ambulance is one of the UK’s leading air ambulance charities. We’re here for people in Berkshire, Buckinghamshire, and Oxfordshire when they need us most. Bringing hospital-level care by land and air.
We exist to give everybody in our community the best chance of surviving and recovering from an emergency. Our mission is to do everything in our power to protect, save and revive lives, with the best critical care at the scene and beyond.
We love what we do. Our charity is a place where people care for each other, provide support, and encourage everyone to be their best and we pride ourselves on being one of the UK’s leading air ambulance charities. As an innovative charity, we are continually developing and pushing the boundaries of patient care to deliver a unique emergency service, where and when it is most needed. We are driven to do the right thing for our patients, their families, our supporters, and community. All our staff live our values: passion, excellence, respect, and care.
The role
Are you a fundraiser with strong communication skills who enjoys building meaningful and rewarding relationships with mid and high value donors? If so, we have an opportunity to join our Philanthropy and Partnerships team in the newly created role of Philanthropy Officer.
In this role you will support the Philanthropy Manager and Head of Philanthropy and Partnerships in securing new four and five figure multi-year gifts from individuals. Your responsibilities will include day-to-day management and implementation of the mid-value giving strategy, verbal and written presentation of donor funding proposals, prospect research, and account management of your own High Net Worth individual supporters. Much of this role will be involved in the planning, project management and delivery of special major donor events to achieve defined strategic objectives.
About you
You will be an excellent communicator, both orally and written, who is confident in speaking with supporters. You will manage your own pipeline of donors, so will need to take initiative, prioritise and organise your own work, with limited supervision. You may have had experience organising and hosting special events for stewardship and cultivation, but this is not essential.
You will have:
- Excellent customer service skills with a background in major donor, relationship fundraising, direct marketing or a similar role working with High-Net-Worth Individuals.
- Proficiency in verbal and written communication skills with an ability to present ideas creatively and persuasively.
- Confidence soliciting and securing four and five figure gifts from prospective donors, both verbally and in writing.
- Be comfortable managing a pipeline of supporters and presenting strategic planning recommendations based on data and analysis.
- A high standard of administrations skills with strong attention to detail.
- Competency with all standard Microsoft office applications, including Word, Excel and PowerPoint.
- Experience of using a supporter database or CRM
If this role sounds like it is for you, we would love you to apply!
Vacancy Closing Date: 12 October 2024
You may have experience in the following roles: Major Gifts Fundraiser, Development Officer, Donor Relations Manager, Fundraising Coordinator, Stewardship Officer, Philanthropy Coordinator, Donor Engagement Specialist, etc.
REF-216 804
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Please note that this advert will be open on a rolling basis dependent on the success of applications, and interviews will be taking place as applications come in. We recommend applying promptly if you are interested.
Location: Flexible with some paid travel to London (if based outside of London)
A little bit about the role
We seek a graduate with excellent communication skills for our Recruitment team. You must be able to manage data, multitask, and adapt to dynamic environments. Enhance Frontline’s social worker training selection process with autonomy and a commitment to continuous improvement.
The Recruitment team is responsible for sourcing, selecting and hiring for 500 places for Approach Social Work (previously known as the Frontline programme) in local authorities across England.
We think the internship at Frontline is unlike other internships. You’ll be given plenty of opportunity to develop key skills for your future career, while also holding a core role within the team. You will be joining us at our busiest time and so will have day to day coordinator responsibilities throughout the year. This makes it a great first step into your career as you’ll have real practical examples to take forward. You will work with the Selection Manager and Selection Officers to ensure the delivery of a highly effective and efficient recruitment process and to ensure the candidate experience is positive throughout.
Some key responsibilities include:
- Facilitate at Approach Social Work assessment centres, supporting assessors and sharing responsibility for ensuring days run smoothly and consistently
- Manage the logistics involved in planning and delivering over 40 assessment centre days (e.g. responding to candidate queries, monitoring candidate sign up, scheduling assessors)
- Act as first point of contact for candidates experiencing technical difficulties with IT systems used as part of selection process.
Please note that this is a fixed-term contract for 8 months, starting September 2024
A little bit about you
The role would suit a recent graduate with experience in event planning, logistics coordination, or customer service. We’re looking for someone who is detail-oriented and excels at managing multiple tasks and priorities. The ideal candidate will be a strong communicator who can support candidates through the selection process, troubleshoot technical issues, and ensure smooth operations at assessment centers.
We have a fast-moving culture within the team and organisation, so we’re looking for someone who is who is well organised, details-focused and can use their initiative to do what works. You will have excellent communication skills, be able to build relationships with people and be willing to learn. There are lots of opportunities for growth and development in this role – and for the right candidate to make the role their own.
If you feel you have the skills to make a real impact and contribute to creating lasting social change for children and families, we would love to hear from you.
Important Information
We have increased the diversity of Frontline’s workforce in the last 12 months, but we need to do more to have greater racialised minority representation in our senior roles. We know the value racialised minority voices bring and therefore, we are strongly encouraging applicants from these backgrounds to apply. We are also a disability confident employer and welcome applicants with disabilities.
We recognise that artificial intelligence (AI) such as ‘ChatGPT’ etc can be useful for applicants e.g. to shorten an initial draft, so we do not attempt to have an absolute ban on AI in applications. However we would caution applicants not to rely too much on AI in drafting answers to application questions. We want to hear your authentic voice arising out of your experience, and we will be looking for answers that use examples and experiences that are specific to you. You are more likely to be able to produce that kind of content yourself than an AI will.
We reserve the right to close this role ahead of the deadline once we reach a suitable number of applications, so please apply as soon as you can!
You will need to have current right-to-work in the UK prior to application and for at least the first six months (for permanent positions) or for the full duration of the contract (for fixed-term positions). Visa sponsorship is not guaranteed.
The client requests no contact from agencies or media sales.
Hours: 37.5 hours
Salary: £24,675 - £30,000
Location: Stokenchurch (just off Junction 5, M40) Hybrid Working ( subject to business needs remotely up to 3 days per week)
About us
Thames Valley Air Ambulance is one of the UK’s leading air ambulance charities. We’re here for people in Berkshire, Buckinghamshire, and Oxfordshire when they need us most. Bringing hospital-level care by land and air.
We exist to give everybody in our community the best chance of surviving and recovering from an emergency. Our mission is to do everything in our power to protect, save and revive lives, with the best critical care at the scene and beyond.
We love what we do. Our charity is a place where people care for each other, provide support, and encourage everyone to be their best and we pride ourselves on being one of the UK’s leading air ambulance charities. As an innovative charity, we are continually developing and pushing the boundaries of patient care to deliver a unique emergency service, where and when it is most needed. We are driven to do the right thing for our patients, their families, our supporters, and community. All our staff live our values: passion, excellence, respect, and care.
The role
In this role you will support the Corporate Partnerships Manager and Head of Philanthropy and Partnerships to develop and deliver fundraising initiatives that will support existing corporate partners and securing new gifts. Your responsibilities will include the day-to-day account management of existing corporate partners, new business development and the co-ordination of our payroll giving program. This will include research, prospect development, donor cultivation & stewardship, verbal & written presentations and all associated administration. Additionally, you will contribute to projects within the philanthropy & partnerships team such as events and webinars; and the wider fundraising team to collaborate on prospect development, funding opportunities and volunteering.
About you
You will be an excellent communicator, both orally and written, who is confident in speaking with supporters. You will manage your own pipeline of donors, so will need to take initiative, prioritise and organise your own work, with limited supervision to achieve deadlines for multiple tasks. Agile decision making and problem-solving skills are essential.
You may have fundraising experience, but this is not essential if you have sales experience.
You will have:
- Excellent customer service skills with a background in fundraising or sales.
- Experience in new business development including identifying, researching and contacting cold prospects.
- Proficiency in verbal and written communication skills with an ability to present ideas creatively and persuasively.
- Strong administrative, planning and prioritisation skills with keen attention to detail.
- Competency with all standard Microsoft office applications, including Word, Excel and PowerPoint.
- Experience of using a supporter database or CRM
If this role sounds like it is for you, we would love you to apply!
This is a full-time role working 37.5 hours per week, part time working will be considered for minimum of 24 hours per week. Some anti-social working hours will be required.
We offer a competitive salary and great staff benefits such as:
- 25 Days holiday
- Hybrid Working with the option to work up to 3 days remotely
- Holiday Trading
- A day off for your birthday (pro rata for part time)
- Free Flu Vaccination
- Option to purchase a Blue Light Card
- Employee Assistance Programme
- Company Pension Scheme
Closing Date: 2 October 2024
Successful appointment to this post will be subject to a DBS check
This post may close early due to high numbers of applications, so you are advised to apply promptly.
You may have experience in the following roles: Corporate Partnership Officer, Corporate Fundraiser, Corporate Partnerships Executive, Fundraising Officer, Business Development Executive, Sales Executive, Donor Relations Officer, Relationship Manager, Philanthropy Officer, Account Manager, Fundraising Manager, Development Coordinator, etc.
REF-216 567