Groups And Volunteering Development Manager Jobs in Central London, Greater London
Location: Remote - Multiple locations
West Sussex, UK · East Sussex, UK · Surrey, UK · Oxfordshire, UK · Kent, UK · Jersey · Isle of Wight, UK · Hampshire, UK · Guernsey · Buckinghamshire, UK · West Berkshire, UK
About the role
Our passionate Regional Casework Coordinators are SSAFA’s front line of support for members of the armed forces community in need. They are the first point of contact for all beneficiaries into the Regional Office, assessing needs and allocating the case to one of our volunteer caseworkers.
You will sometimes handle complex problems from individuals who may be distressed, identifying the presenting and potential underlying needs to determine the best way to support the beneficiary. You will have ownership of cases from beginning to end, coordinating the casework process in a timely manner and ensure that the beneficiary journey is at the centre of the Service. You will have the opportunity to shape processes and procedures within the office which will lead to improvements in the service offered to clients.
To help you establish yourself in this new post you will receive excellent training and induction to SSAFA.
Whilst the post is homebased, to be eligible for this role you are required to live in the South East region, which includes: Berkshire, Buckinghamshire, Guernsey, Hampshire, Isle of Wight, Jersey, Kent, Oxfordshire, Surrey, Sussex.
There will be occasional travel around the South East Region and you may be required to travel at short notice for face to face meetings.
About the team
The team work remotely and pride themselves in maintaining a close working bond which ensures the smooth operation of the office. You will work closely with volunteers from the ten SSAFA branches in the South East, supporting them to administer casework for SSAFA beneficiaries. The wider support team includes a Casework Manager and a Regional Operations Support Manager.
About you
To carry out this role successfully you will have a track record of providing welfare advice in key areas such as, housing benefits, debt, disability, mobility or immigration issues. You will have knowledge of safeguarding and GDPR and experience in dealing with sensitive information and people in vulnerable situations. You will be able to provide excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.
It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families and if you have experience of recruiting and supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector landscape across the South East Region would be valuable.
About SSAFA
SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2023 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.
SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.
Diversity and Inclusion at SSAFA
SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.
No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
Closing date: Midnight on 07 October 2024 . SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications. As part of the selection process, you will be required to complete a verbal reasoning test and an IT assessment.
Salary range £53,000 – £57,000 per annum | 35 hours per week | Permanent
Hybrid working pattern (2 days in the office)
About us
Women and Girls Network (WGN) was established in 1987 and has spent over 30 years supporting women and girls across London affected by gendered violence. This includes childhood sexual abuse, domestic violence, rape, prostitution (including trafficking and sexual exploitation), female genital mutilation (FGM), and so-called ‘honour’ based crimes such as forced marriage.
Our goal is to promote, preserve, and restore the mental health and wellbeing of women and girls, to empower them to make a total and sustainable recovery from the experiences of violence. VAWG crimes, which include domestic abuse, rape, sexual assault, stalking, and harassment, accounted for 20% of total police recorded crime in England and Wales between 2022 and 2023. Do you want to make a difference? If so, read on.
About the role
We are excited to be advertising this newly created role as part of WGN’s growth. This role will be the lead on the finance function. Reporting into the Director of Finance and Resources, the role works closely with stakeholders across the organisation including executive leadership, with a specific focus on working closely with the Director and external auditors. The role will have two direct reports – Finance Business Partner and Finance Officer. This is a hands-on role and will have full responsibility for the finance function on a day to day and medium-term basis. The Financial Controller is to lead on all financial systems set up and upgrades.
Although the organisation is well established, this is a growing sector, and the organisation has gone through rapid change over the past few years and is therefore offering the right candidate a great opportunity to deliver change and make a real difference to WGN’s staff and clients.
Role Responsibilities:
- Responsible for the management and development of the Finance Business Partner and Finance Officer.
- Preparing the year-end statutory accounts and liaising with external auditors.
- Responsible for ensuring that all financial controls are implemented and adhered to within the organisation, in accordance with company policies and procedures.
- Supporting non-finance colleagues and stakeholders in understanding all requirements related to the funding agreements.
- Leading the month-end process with the support of the Finance Business Partner and the Finance Officer.
- Leading on all financial systems set up and upgrades.
- Ensuring that all restricted funds are used in accordance with the funding agreements.
- Responsible for treasury and investment management across the organisation.
- Ensuring all payroll payments are made on time.
- Leading the procurement function across the organisation.
About you
If you are someone who has strong financial reporting, budget setting, and year end processing skills, with a keen eye on details and drive to facilitate change and enhance the finance function this role would be for you.
The ideal candidate will:
- Have experience in working with the charity sector in a similar role for at least two years.
- Work well with non-finance colleagues and trustees in delivering key financial reports in an easy-to-understand manner.
- Be a qualified accountant.
- Be comfortable working in a hands-on environment
A commitment to WGN’s goals is key requirement, as well as a pro-active and collaborative working approach.
How to apply
Altum Consulting are managing the recruitment process on behalf of WGN so please apply now or contact Imogen Brown to speak in more detail about the role.
You will be required to complete an application form and Equal Opportunities Monitoring form. Please visit our website to download an application pack.
The deadline for applications is 9am on 11th October 2024. Interviews are expected to take place in the week commencing 15th October, however, please note this may be subject to change and could be sooner. Interviews are likely to take place remotely.
Further Information
Employee benefits are competitive for our sector and size and can be found on our website or can be requested from the HR team.
We welcome and encourage applications from women of all backgrounds. We particularly welcome applications from Black, Asian, Minority and Ethnic communities.
This post is subject to satisfactory references, DBS check, and social media check.
WGN is an equal opportunities employer.
The above post is exempt under the Equality Act 2010, Schedule 9, Part 1
The client requests no contact from agencies or media sales.
Role: Service Coordinator - Advocacy Lead
Salary: £35,000 per annum (pro-rata) + £3333 London Allowance - £38,333 per annum, pro-rata
Location: Central London
Contract/Hours: Permanent, Part Time, 30 hours per week Monday to Friday 9am to 5pm.
Benefits:
- 29 days annual leave PLUS bank holidays, with up to 5 additional days for continuous service and option to buy or sell leave
- Gain professional qualifications and excellent training/development opportunities
- Flexible maternity, adoption, and paternity packages
- Pension with up to 7% employer contribution with included life assurance cover
- Staff discount portal and Blue Light Card eligibility with 15,000 national retailers discounts.
Vulnerable children in the UK need your help.
Wherever you work in the Action for Children family, you'll be helping to change the lives of the most vulnerable children in the UK. Last year, we helped more than 671,000 children and families across the UK. From direct work in communities to national campaigning, we are focused on making sure every child has a safe and happy childhood, and the foundations they need to thrive.
Why Action for Children?
Working here is more than a job. Everyone in the Action for Children family is passionate about protecting and supporting children. It's the sense of purpose that drives us every single day.
The London IV and Advocacy Service delivers Independent Visitors, Advocacy, Appropriate Adults in Age Assessments and Return Home Interviews for children in contact with Children's Social Service.
How you can create brighter futures
In this role, you will be leading a dynamic and diverse team of employed and freelance children Advocates and Volunteer Coordinators that frontline these services. With casework/advice work managerial experience and a strong understanding of the rights of Children in Need, Looked After Children and Care Leavers - including young refugees and children with disabilities -, and the children safeguarding framework, you will be responsible for the provision of inclusive services to the highest standard, both to children and commissioning bodies.
You will be a key player in delivering continuous services' improvement and innovation, within budget, as well as developing good partnership work with all stakeholders.
In this role, you will:
- Provide a high-quality Advocacy, Independent Visitors, Appropriate Adults and Return Home Interviews services to children and young people.
- Lead a team of Advocates and Volunteer Coordinators delivering services under the relevant National Standards and Guidance.
- Give advice on best practice and the rights of children in need, looked after children and care leavers.
- Collaborate with senior staff and managers to review and evaluate service provision, ensuring continued improvements, driving innovation and business development for an assigned area of work.
- Provide support to children, young people, and families by agreeing and applying interventions, liaising with other agencies and professionals.
- Participate, chair, facilitate and lead multiagency meetings.
- Nurture, develop and promote effective relationships and communication with colleagues, community organisations, partner agencies and other external agencies.
Let's talk about you
You will bring a dynamic approach to leading the Advocacy Service's growth and development, ensuring new approaches to the work are successfully implemented and securing the compliance with the relevant legal framework and applicable standards. You will also support the Independent Visitors Service, as needed, including by supervising volunteer coordinators, and providing cover for the service.
- Significant experience of working with children, young people and families in a multi-agency environment.
- Experience delivering services and promoting service improvement and innovation.
- The proven ability to lead by example with the completion of processes and procedures.
- Advanced experience of chairing, supporting, and contributing to service planning meetings.
- Experience of development and practice of community working, including influencing involvement.
- The ability to produce clear, concise written reports.
- Ability to prioritise workload to achieve and deliver within agreed timescales and within budget.
- Demonstrable experience, knowledge and understanding of childcare legislation and safeguarding requirements.
Please note we are unable to offer visa sponsorship for this role.
Talent Pool
We know talent when we see it. But sometimes we find the right person but not for the right job. We'd love to keep your details for when the right job comes up. Let us know if you'd rather we didn't.
Diversity, equality and inclusion
At Action for Children, we're dedicated to building a diverse, inclusive, and authentic workplace.
We actively encourage applications from Black, Asian & Minority Ethnic and disabled candidates as they are under-represented within Action for Children. We want to take deliberate and purposeful action to ensure equal opportunity to all groups in society and for Action for Children.
Don't meet every single requirement?
If you're excited about this role but your experience doesn't align perfectly with the job description, we'd love you to apply anyway. You might just be the perfect person for this role, or another role within the Action for Children family.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
AAFDA was founded by Frank Mullane in memory of his sister Julia Pemberton and her son Will who were both killed by her ex-partner in 2003.
Each year, around 150 families lose a loved one to domestic homicide. The actual number of suicides as a result of domestic abuse remains unknown. Most of these families suffer significant problems including relationship breakdown, job difficulties/loss and mental and physical health issues. We help these families in many ways, our prime function being to provide families in England and Wales with specialist peer support and expert and specialist advocacy for the range of statutory reviews that will take place after domestic homicide.
AAFDA (Advocacy After Fatal Domestic Abuse) is a growing Charity and to meet the demands of this growth, we are looking for an exceptional candidate to join our team in a highly rewarding opportunity. Although home based, some travel will be required - frequency will be commensurate to the role. We welcome applications from candidates with experience of domestic abuse. We are also committed to diversity and strongly encourage applications from those with Black and/or Minoritised backgrounds.
Our Specialist Advocates support families impacted by fatal domestic abuse through provision of lay advocacy for and on behalf of families with a range of statutory service providers (e.g. those conducting reviews and inquiries, social services, police, housing) and work to build good relations between all parties. To ensure that families get the support they need, you will use AAFDA’s Home Office endorsed seven-step approach to working with individuals and families, to ensure that they receive the best possible support and advocacy to restore dignity and relief for families and to help them cope and recover. Through trauma-informed approaches, you will:
- listen to families and advocate for them in a complex system that too often treats them as passive participants and overlooks the value of their insight;
- provide information, support, guidance, advice and advocacy on Domestic Homicide Reviews, Mental Health Reviews, Inquests, Independent Office of Police Conduct inquiries and other types of Inquiries;
- manage families’ expectations of the legal and procedural processes facing them by supporting families in meetings with agencies such as health, police and local authorities;
- give families practical help on a wide range of issues - including help with letter writing or advocating with employers and local authorities on the families’ behalf;
- Support AAFDA in our bringing families together in AAFDA’s peer support events, such as the Hear Our Voice weekend and the on-line peer support Zoom sessions, where families can speak with others to share their experiences and stories. This will involve occasional evening work.
This role is offered on a full-time basis.
In return for joining us, we will offer you:
- 25 days annual leave per annum, plus bank holidays
- Excellent development and training opportunities
- Pension Scheme
- Healthcare Scheme
- Employee Assist Scheme
To apply for this role, please submit a supporting statement along with your CV.
Closing date: 5pm on the 17th October.
Applicants will be shortlisted according to how well they meet the criteria in the person specification. Please highlight and explain how you meet these in your supporting statement. If you have been shortlisted for interview, you will be informed by email. Regrettably, we are normally unable to acknowledge unsuccessful applicants. Please note that we will not progress applications where the supporting statement does not address the criteria for the role being applied for.
The client requests no contact from agencies or media sales.
Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
It is an exciting time to be joining us at Crisis as we launch our ambitious new 10-year strategy. Our services will be key to helping deliver its aims. We work with thousands of people across England, Scotland, and Wales each year so they can leave homelessness behind for good. We have recently adapted the way our services work to maximise our impact in ending homelessness. We have increased our capacity to work with people one to one and strengthened our ability to support those people facing the most barriers to preventing or ending their homelessness.
Location: Crisis Skylight London, 50 – 52 Commercial Street, London, E1 6LT
You will be able to work from home one day per week in line with Crisis’ Hybrid Working Policy. You will be expected to travel around London on a regular basis to meet with partners and stakeholders. National travel i.e., to other Skylight Centres will be required on occasion.
About the role
Crisis Skylight London has a strong presence in the capital, working to end homelessness and delivering trauma informed services to our members, all underpinned by our commitment to Psychologically Informed Environments and supported by Clinical Psychologists.
We are a dynamic, innovative, and values-led organisation, with the opportunity and flexibility to develop our services to meet the needs of the people we work with. We have just begun to embark on an ambitious, new 10-year Strategy, which will see our services evolve to become hubs, delivering best in class services alongside partners, increasing our influence to see systemic change to end homelessness for the people and places we work.
The Director of Crisis Skylight London will be responsible for leading and developing strategic partnerships across several London Boroughs. This is an exciting opportunity to develop and lead the service into our new 10-year strategy, influencing key local and national political, community and business leaders, partners, and providers to drive forward our strategic priorities all with the aim of ending homelessness. You will play a key role as a decision marker on the Client Services Senior Leadership Team, along with your counterparts in other London Skylights, and from across the different regions of the UK.
About you
We are looking for an experienced, innovative, values driven senior leader from the homelessness, health, safeguarding or associated sectors. You will have experience of building relationships with senior leaders to develop strategic partnerships with the aim of achieving strategic objectives and influencing social change. You will have the motivation, commitment, and vision, able to influence a range of audiences and able to articulate a compelling case for change to key decision makers across London. You will be a leader in your field, with experience of operational delivery, ensuring high quality and safe services to vulnerable adults, with the ability to provide clear leadership to your team. If this is you, we would love to hear from you.
Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.
Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
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Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
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Pension scheme with an employer contribution of 8.5%
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28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
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Enhanced maternity, paternity, shared parental, and adoption pay.
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Flexible working around the core hours 10am-4pm
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Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How do I apply?
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
If you would like to speak to someone about the role or understand more about Crisis and the work that we do, please e-mail Paul Pandolfo, Director of Operations. Contact details can be found on our website.
Closing date: Sunday 6 October 2024 (23:59)
Can I use Artificial Intelligence (AI) technology for my application?
We strongly discourage applicants from using AI technology at any stage of the recruitment process. This is so we can run a fair, transparent process which gives all applicants an equitable chance of success. We want to hear about your own experience and perspectives in your application and if shortlisted, during the interview too.
Interviews are likely to take place on Monday 21st October 2024 at Crisis, 4th Floor Universal House, 88-94 Wentworth Street, London E1 7SA.
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.
Registered Charity Numbers: E&W1082947, SC040094
The client requests no contact from agencies or media sales.
Starting salary of £30,000 per annum | Full-time (35 hours per week) | Permanent
These posts will be based in various West London locations (primarily Ealing) and will also involve some community based and remote working dependent on client, service delivery and organisational requirements
About us
Women and Girls Network (WGN) was established in 1987 and has spent over 30 years supporting women and girls across London affected by gendered violence. This includes childhood sexual abuse, domestic violence, rape, prostitution (including trafficking and sexual exploitation), female genital mutilation (FGM), and so-called ‘honour’ based crimes such as forced marriage.
About the role
Due to additional funding, Women and Girls Network (WGN) is now seeking various additional Independent Sexual Violence Advocates (ISVA) to join our team of ISVAs at the West London Rape Crisis Centre. There are three opportunities within the ISVA service; we are hoping to recruit a Black Women’s ISVA and two generic ISVAs. When applying, please see the related application packs and indicate which role/s you would like to be considered for
Our team of ISVAs provide high quality, specialist support to women in London who have experienced any form of sexual violence and are engaging (or considering engaging) with the criminal justice system.
About you
The ideal post holders will be experienced in working within a multi-agency framework to provide direct and dedicated advocacy support to women. If you have the proven ability of supporting women to access the advocacy, support and services they need including routes to accessing justice and are passionate about supporting survivors of sexual violence and abuse, then we would love to hear from you. We’re seeking ISVAs who will thrive in a multi-cultural feminist environment. We are particularly keen to hear from applicants who have experience of working with one or more of the following:
- Women and girls from Black, Minority, and Global Majority communities – ensuring that issues related to diversity and identity are effectively understood and sensitively worked with
- Women and girls with mental health presentations including high risk and multiple needs
- Experience of supporting survivors through the criminal justice process from report to court and post-trial as necessary
- Experience of working from a multidisciplinary approach – supporting and advocating for survivors to access the services they require including forensic medical examination, therapeutic support, sexual health, housing and mental health services
- The ability to offer effective short term and longer-term support and interventions
How to apply
Please visit our website to download an application pack. Completed application form and Equal Opportunities Monitoring forms should be submitted by 9am on Monday 30th September 2024.
Interview details
Interviews are expected to take place in person in the week commencing Monday 7th October 2024, however, please note that dates may be subject to change.
Further Information
This post is subject to satisfactory references, social media screening and a DBS check.
WGN’s employee benefits include: 3% pension contribution, enhanced leave entitlement and an Employee Assistance Programme, as well as the opportunity to work with a leading multi-cultural, women-led feminist charity.
We welcome and encourage applications from women of all backgrounds. We particularly welcome applications from Black, Asian and Ethnic communities.
WGN is an equal opportunities employer. Posts are exempt under the Equality Act 2010, Schedule 9, Part 1.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Fundraising Officer
£28,000 – £30,000
Full-time 36 hours per week
(Mileage to be paid at 45p per mile)
Full time annual leave entitlement is 28 days
Are you enthusiastic, highly motivated and organised? Would you like the opportunity to work in a busy Fundraising and Engagement Team?
We are looking to recruit a dynamic and creative Fundraising Officer to build on the development and growth of income through local communities across Surrey. Using your fundraising experience and knowledge, you will research, approach and secure new partnerships as well as manage existing relationships, to drive unrestricted income for the charity. You will build on our existing Community Fundraising programme to maximise income and engagement.
Sensory Services by Sight for Surrey is a county-wide charity supporting people of all ages who are Deaf, hard of hearing, blind, partially sighted, and deafblind. We have been supporting Surrey residents for over 100 years. Our main office base is in Fetcham, near Leatherhead, and our team of staff and volunteers work out in the community across the county.
The post holder will have excellent communication and organisational skills and be able to prioritise effectively and manage a busy and varied workload. This is an exciting opportunity to join a highly motivated and ambitious team, and to play an integral role in growing fundraising activity across Surrey.
Job Purpose:
The post holder must have a minimum of two years fundraising experience and use their initiative, personal presence and drive to support all fundraising activity to achieve a substantial increase in unrestricted income.
Principle Accountabilities:
· Research, identify, approach and secure new partnership opportunities
· Provide excellent account management to new and existing partners in order to meet key fundraising and engagement objectives
· Work collaboratively to generate income from partners through creative fundraising initiatives
· Represent the charity at local functions and give presentations when required
· Create engaging assets for applications and pitch presentations
· Support individuals and organisations fundraising for the charity
· Maintain accurate and up to date record keeping of written and oral communication with supporters.
· Ensure all fundraising income is entered onto the database in a timely manner
· Attend occasional evening and weekend events
· To comply with best practice and legal requirements including data protection and charity fundraising.
· Be proactive in keeping up to date with developments affecting your work.
· Carry out other associated duties as may arise, develop, or be assigned in line with the broad remit of the post.
· Support diversity and equality of opportunity in the workplace.
Work Context:
The post holder will be highly motivated and organised to research, identify and build new and existing relationships with local businesses and community organisations in order to increase unrestricted income and engagement for the charity.
Sensory Services by Sight for Surrey constantly needs to reassess its priorities in line with a changing funding environment and the needs identified by its members and service users. These factors are crucial to the charity’s survival and need careful attention. In order for the charity to successfully manage these pressures there is a need for all staff to be flexible and work wherever their core skills are needed most. No-one will be asked to carry out work for which they are not properly trained.
COMPETENCIES REQUIRED
Strategic Management/Operational Service Planning/Forward Planning
Understanding the overall aims and objectives of the team and how these contribute to Sensory Services by Sight for Surrey’s strategic plan. Planning their work to meet agreed targets, standards, and service user needs. Working within agreed procedures to achieve team and personal objectives. Thinking ahead and identifying where and how their work impacts on the work of the team. The ability to support multiple fundraising initiatives. Develops innovative approaches to fundraising strategy to increase income streams.
Inspiration
Working with other members of Sensory Services by Sight for Surrey, in an imaginative and effective way, to develop partnerships and increase income. Value and support volunteers to support the fundraising strategy.
Making Things Happen
Establish plans, organise and prioritise self and volunteers. Planning resources effectively. Demonstrate a consultative and informed approach to problem solving, using patience and understanding. Able to liaise within the charity and externally with other groups, volunteers and service users.
Communication
Communicating with all people in a positive, accessible, timely and clear manner. Listening actively, demonstrating their understanding of communications they receive and responding to them appropriately. Listening to the other person’s point of view.
Developing Others
Sharing their knowledge and skills with others. Supporting others in their development and contributing positively to team development.
Managing Change/Embracing Change
Seeking ways to continuously improve their own performance. Suggesting where improvements in service could be made. Is open to new ways of doing things. Adapting positively to changes and feeding back the impact of changes to their manager, where appropriate.
Personal Impact
Presenting themselves effectively. Striving to develop the competencies they require to do their job. Acting with integrity and in line with the principles of equal opportunities. Respecting the opinion and expertise of others.
Customer Focus
Building good professional relationships with organisations and supporters. Endeavouring to understand what the supporter wants and being responsive to their needs. Responds positively to all feedback.
Use of Technology and Management of Remote Teams
Using relevant technology proactively and effectively to do their job and, wherever possible, to deliver initiatives.
PERSON SPECIFICATION
KNOWLEDGE/SKILLS/QUALIFICATIONS
· Minimum two years fundraising experience
· Confident verbal communicator – over the phone and face to face
· Excellent research skills
· Strong relationship management skills
· Strong communication skills including an ability to produce proposals and reports and to make presentations to a variety of audiences
· Strong MS 365 knowledge and data management skills
· Ability to take a hands-on approach
· Ability to travel across the county with events/fundraising materials
Physical Requirements/Effort:
Ability to travel around the county with fundraising materials and equipment.
Working Environment:
Office based in Fetcham with possible 1-2 days a week working from home/meetings in the local area. Some evening and weekend work for which notice will be given.
Full time annual leave entitlement is 28 days per annum plus bank holidays.
Sensory Services by Sight for Surrey complies with auto enrolment, we match contributions up to 6% using the Pensions Trust. We offer training opportunities suitable for each role. We pay for annual flu vaccinations and an eye test every two years with a contribution towards work related glasses.
For further details of the role please see the job description. A Disclosure and Barring Service will be required which we will arrange.
Closing date: 30th September 2024
Interviews for this role are ongoing and we reserve the right to interview during the advertising period and make an appointment before the closing date, so early applications are encouraged.
The client requests no contact from agencies or media sales.
Transforming Lives for Good (TLG) is a national Christian charity working in partnership with local churches to give struggling children a hope and a future. An exciting opportunity has arisen for an individual to join our award winning (Sunday Times Best Not for Profit to work for) team as Head of Finance. We’re looking for a commercially minded and relational leader capable of developing the finance team and bringing strategic financial leadership to the organisation at every level.
To join our dynamic staff team, we are looking for an individual with clear systematic thinking and ability to embed system changes in an increasingly complex organisation. You’ll enjoy working in a growth context and come with an entrepreneurial, problem-solving mindset and the high expectations that inspire excellence in all those around you. As a key member of the Wider Leadership Team, you will play a central role in developing the financial leadership and culture throughout our organisation with outstanding judgement and integrity. If this sounds like you and you share our passion to see UK churches transforming the lives of struggling children, then we would love to hear from you.
TLG is a Christian charity hence, we are looking for individuals with a strong and vibrant Christian faith. As part of our commitment to safeguarding, the successful applicant will be required to undertake an enhanced disclosure via the DBS.
We would welcome applications from candidates from diverse backgrounds to enable us to better reflect the needs of the communities we serve.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This is an exciting new role and part of planned significant investment into a longstanding and prestigious community based youth organisation. The successful candidate will coordinate youth work over multiple locations and will have the opportunity to develop a range of programmes and interventions. The post comes with a training budget and external supervision options.
As a Lead Youth Worker, you will play a vital role in creating a safe, supportive and engaging environment for young people. You will be responsible for overseeing the day-to-day operations of our youth clubs and projects, implementing a range of programmes and activities that promote personal development, social interaction and positive youth engagement. Your commitment to fostering a sense of belonging and providing mentorship to young individuals will be critical to the success of this role.
About Us
The Harrow Club is a community-based youth organisation offering innovative, accessible and high-quality opportunities, enabling young people from disadvantaged backgrounds to maximise their life chances. This year we are 140 years’ old, and we are committed to building on decades of service in the local community to address some of the most pressing issues affecting young people today.
Harrow Club is a place for firsts. A first trip to the beach, a night-time walk in the woods, an overnight stay without parents and, for some, the first place where a child really feels at home and that they have a home. Firsts are especially important, they are part of a child’s development but also, they build an outlook on life and shape pathways that will go on to determine futures as well as offer a chance to form new interests and friendships.
We are also a place of second chances. We support children who struggle to stay in the classroom and to continue in their education. We work with young people who are excluded from regular youth clubs/sports clubs, so that they can have the chance to change. We allow young people to make mistakes, learn and move forward.
There is no better testament to what Harrow Club can achieve than some of our current youth workers who have turned their lives around and are now working to keep young people away from criminality and harm. They can show, with immediacy and authenticity, that there can be Another Way, to live life.
We are also a ‘third place’, a safe and nurturing space, for all children and young people; for some their home or school is neither safe or happy and we can make a vital difference in providing a ‘positive escape’ and vital help and support.
We operate from five locations, providing an incredible range of projects covering sports, arts and performing arts, media, music, digital and our specialist gang’s project, motor vehicle workshops and educational programmes aimed at reducing school exclusions. We engage around two hundred young people each week, aged 8-24, and around 500 unique each year. For many, the effect is life changing.
There is additional information about the charity, visit our website, also see the Charity Commission or Companies House for details of our last year activities and accounts.
Title:
Lead Youth Worker (FT, 37.5 hrs. per week)
Reporting to:
Head of Children and Families
Direct Reports:
Deputy Youth Worker
Part Time Youth Workers
Volunteers
Liaison with:
Members of the Leadership Team
Other Youth Workers
External Partners
Admin team
Head of Training
Location: Harrow Club, 187 Freston Road, London, W10 6TH+ Other Delivery Locations in West London
Renumeration and Benefits:
•Salary: £33,000-£37,000 dependent on experience and qualifications
•25 Days Annual Leave
•Pension Contribution of 3%
•An annual training package worth up to 10% of salary
•Employee Support Package
Employment is subject to satisfactory references, undertaking an Enhanced DBS check and mandatory training. Continuation of employment is subject to passing the probationary period set.
Key Responsibilities
1. Program Management:
- Develop and implement a diverse range of programmes and activities that cater to the interests, needs, and developmental stages of young people.
- Coordinate and oversee the scheduling, logistics and evaluation of programs and activities.
- Collaborate with other youth workers and volunteers to ensure the smooth delivery of programmes and activities.
2. Youth Engagement and Support:
- Establish positive relationships with young people and create a safe and inclusive atmosphere where they feel valued and supported.
- Provide guidance, mentorship, and advocacy for young individuals, helping them navigate challenges and make positive life choices.
- Conduct one-on-one sessions and group discussions to address individual and group concerns or issues.
3. Leadership and Supervision:
- Lead a team of youth workers and volunteers, providing direction, support and regular feedback.
- Plan and facilitate regular team meetings, trainings and workshops to enhance the skills and knowledge of staff and volunteers.
- Foster a collaborative and respectful team culture, encouraging open communication and a shared vision for youth development.
4. Community Engagement:
- Build partnerships and maintain positive relationships with local organizations, schools and community stakeholders to enhance the resources available to young people.
- Collaborate with community members to organize events, workshops and initiatives that promote youth participation and community cohesion.
- Represent the youth club at community meetings, conferences and events to advocate for youth-related issues and promote the club's mission.
5. Administration and Reporting:
- Maintain accurate records of attendance, programme participation, and individual progress.
- Prepare regular reports, statistics, and evaluations to measure the impact and effectiveness of youth programmes and activities.
- Ensure compliance with relevant policies, procedures and regulations governing youth clubs and child protection.
Person Specification - Qualifications and Skills
-JNC Professionally qualified Youth Worker with Bachelor's degree or equivalent in a related field (e.g., social work, youth development, education) or equivalent practical experience.
-Proven experience working with young people in a youth club, community centre or similar setting.
-Strong understanding of youth development principles and best practices.
-Excellent communication, interpersonal and mentoring skills.
-Demonstrated leadership and team management abilities.
-Ability to adapt to diverse needs and engage with young individuals from various backgrounds.
-Knowledge of relevant legislation and child protection guidelines.
-Proficiency in administrative tasks, including record-keeping and report writing.
-Flexibility to work evenings, weekends and occasional irregular hours.
Note: This job description outlines the primary responsibilities and deliverables associated with the Lead Youth Worker role; however, additional duties may arise to meet the evolving needs of the youth club and its participants.
How to Apply
Please send a Full CV and covering letter of between 1 and 2 pages highlighting why you are interested in the role and why you feel you would excel in the position.
We will be reviewing applications on an ongoing basis.
First interviews to be held w/c 7th October.
The client requests no contact from agencies or media sales.
We're looking for a kind, compassionate and resilient Specialist Support Worker to join our Mental Health service in Newham.
£28,500.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're making a difference? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Working in partnership with the London Borough of Newham and East London Foundation Trust, IBIS House supports people who are medically fit for discharge from mental health inpatient stays but have other barriers to discharge. These may include housing, living skills, accessing benefits or the community, or other interventions and will be on a person-centred basis. The main aim of the service is to provide short-term support to customers to link with longer-term services to reduce escalations in need and reduce inpatient readmission and reduce pressure on inpatient beds.
The shift pattern for this role includes 40 hours per week, including weekends and Bank Holidays. The shift Pattern includes 08:00-16:00 and 14:00-22:00
For a full job description, please visit our website jobs.lookahead.org.uk
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
Assessing referrals received by the service, within the 4-hour target, and providing rapid response to these.
Inducting new customers and helping orient them to the community and local area
Completing/supporting housing referrals as required, supporting customers with budgeting tools and providing support to customers in accessing any benefits or addressing any issues such as benefits.
Building a relationship with the local borough and any key agencies. For example: no recourse to public funds teams, homelessness teams, community mental health teams etc.
Support planning, including ward management liaison, medication profiles and medication reviews as required, identifying the goals and steps to support customers to manage their own support and risk and ensuring these are correctly documented within Look Ahead's paperwork
Proactively engaging in learning and development activities to increase knowledge and skills on an ongoing basis
Monitoring and reporting on customer interactions, including escalation of any concerns or changes in customer's presentation or welfare.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Exudes a warm friendly presence and open behavior
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organized
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is motivated towards excellence and improvement of personal performance with a can-do attitude
Ability to cope positively with challenging and diverse behavior
What you'll bring:
Up to NVQ Level 2 or equivalent - whilst you may have little or no previous relevant sector work experience, eagerness to learn and engage with customers positively is a must.
Look Ahead values the experience of applicants who have used our services or those similar to Look Ahead services.
IT skills are a requirement of this post. If the appropriate I.T. skills are not gained by the recruitment stage, appropriate training may be provided by Look Ahead
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
We're looking for a kind, compassionate and resilient Mental Health Support Worker to join our Menta Health service in Hackney.
£27,352.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
As a Support Worker at Felstead Street you will play an integral role in supporting our customers to making their lives interesting and enabling to manage their social, physical and emotional well being. You will support our customers with a range of activities and health support throughout the day and to live in a safe living environment. You will be part of a team which is very supportive of one another.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
- Building supportive, trusting relationships with customers and creating a positive atmosphere in the home.
- Following lone working protocols and maintaining high levels of awareness to health and safety for self, colleagues and customers.
- Supporting customers to maintain a healthy and clean living environment, where appropriate, provide assistance to maintain their living areas are clean and safe from hazards.
- Providing support and assistance to customers during the day who may be experiencing difficulties with their own mental health and seeking appropriate support.
- Providing support with daily living activities including practical assistance to customers who may require this.
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Support customers actively in the community and engage with the local area.
- Develop and maintain links with all key agencies and service providers in the local community
- Pro actively manage health and safety on a daily basis for self, colleagues and customers.
- Empower customers to ensure they receive the service and benefits they are entitled to
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards and poses excellent IT skills.
- Adhere to Look Ahead's Policies and Procedures
- Engage in learning and development activity to increase knowledge and skills
- Taking on shift leading responsibilities by coordinating and leading shifts and be responsible for ensuring effective handovers are completed.
- Undertake any additional task or responsibility in consistent with the grade and nature of the post as delegated by the team leader or contract manager.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Flexible
What you'll bring:
Essential:
- Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector
Desirable:
- Experience working in mental health
- Experience working in a CQC registered care setting
- Experience of delivering personal care / assistance.
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Please see our website for full Job description
Starting salary £30,000 per annum
35 hours per week (Full-time)
Permanent
This role will involve hybrid working from home and WGN offices, as well as travel across London and community-based working as determined by service user and service delivery requirements.
About us
Women and Girls Network (WGN) was established in 1987 and has spent over 30 years supporting women and girls across London affected by gendered violence. This includes childhood sexual abuse, domestic violence, rape, prostitution (including trafficking and sexual exploitation), female genital mutilation (FGM), and so-called ‘honour’ based crimes such as forced marriage.
About the role
We are now looking for looking for an experienced and dynamic Housing Caseworker (Young People) to join our highly successful Advice Casework Service.
The Advice Casework Service provides trauma-informed, intersectional, woman-centred, rights and strengths-based advocacy and advice that supports survivors on their unique journey of healing and growth. The work is delivered through a commitment to an anti-oppressive, feminist framework that strives to address additional barriers and meet the diverse range of survivors needs, understanding the specific support needs of each survivor. We are passionate about social justice and being part of dismantling systems and structures which oppress survivors, and Caseworkers play a key role in identifying current issues affecting survivors in London and opportunities for change.
As a Caseworker you will work with young women (18-30) who have experienced any form of violence against women and girls (VAWG), providing medium and long-term practical, emotional and advocacy support. You will amplify young women’s voices and create a non-judgemental and creative space where survivors are free to be their authentic selves, safely explore their rights, options and impact of their experiences, and make informed choices about their future. You will manage a caseload of young women, as well as lead in delivering our one-off drop-in specialist practical support to sessions to young women as part of the Voice and Choice Project.
About you
The ideal candidate will be experienced in providing specialist advocacy support to young people, have an excellent insight into the needs of survivors of VAWG and to be passionate about delivering creative face-to-face sessions to young people. If you have the required skills and are passionate about supporting survivors, we would love to hear from you.
How to apply
Please visit our webite to download an application pack. Completed application form and Equal Opportunities Monitoring forms should be submitted by 9am on Monday 30th September 2024.
Interview details
First stage interviews are expected to take place remotely in the week commencing 7th October 2024, however, please note dates may be subject to change.
Further Information
This post is subject to satisfactory references, social media screening and a DBS check.
WGN’s employee benefits include: 3% pension contribution, enhanced leave entitlement and an Employee Assistance Programme, as well as the opportunity to work with a leading multi-cultural, women-led feminist charity.
We welcome and encourage applications from women of all backgrounds. We particularly welcome applications from Black, Asian and Ethnic communities.
WGN is an equal opportunities employer. Posts are exempt under the Equality Act 2010, Schedule 9, Part 1.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Internal Communications Officer
We have an exciting opportunity for an Internal Communications Officer to join a dynamic and ambitious team, delivering the best work of your life for people affected by stroke.
Applications from individuals who are seeking flexible working options, including reduced hours or job shares are welcomed.
Position: POD36 Internal Communications Officer
Location: Home-based, UK, Nationwide (However, frequent travel will be required as part of this role (it will include team meetings to London and Birmingham)
Hours: Full-time, 35 hours per week (flexible working available)
Salary: Circa £30,700 per annum (inner London weighting £3,950 per annum or outer London weighting £2,100 per annum may be applied in accordance with where you live)
Contract: This is maternity cover until 31 December 2025
Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.
Closing Date: Sunday 29 September 2024. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Interview Date: week commencing 14 October 2024
Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.
The Role
The People Experience Team describes, influences, and grows our culture and experience here. It’s at the heart of what we do, and our values express how we go about our jobs every day.
As an Internal Communications Officer, you’ll partner with colleagues to design, curate and craft great internal communications for volunteers and staff to drive a great experience.
You will:
· Write clear, transparent and accessible messages for different audiences to help staff and volunteers get what they need while volunteering or at work.
· Be an expert in using our network of internal communication channels (including Viva Engage, Teams, Zoom, DotDigital and an intranet) encouraging staff and volunteers to connect with, and feel connected to, the charity, our strategy, and our work.
· Respond to general queries such as technical fixes, proofreading, improving channels, pulling reports, while working at pace.
· Collaborate and coach others to understand the real problem or opportunities to help them achieve their communication goals.
About You
You’ll have:
· Experience working in an internal or external communications team.
· Experience using a wide range of internal communications channels to engage a large/multi-team and remote working workforce.
· Excellent writing skills, using audience understanding and insight to craft messages.
· The ability to develop, design and execute an internal communications plan to meet people’s needs.
· An understanding of workplace culture, experience and communication principles.
· An understanding of coaching techniques to help others find solutions.
To fulfil the role, you must be resident in the UK and have the right to work in the UK.
Please submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.
Please state any preferences for flexible options in your covering letter. Applications from individuals who are seeking flexible working options, including reduced hours or job shares are welcomed.
Stroke Association
Finding strength through support
When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.
We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.
We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.
The Stroke Association is the only charity in the UK providing lifelong support for all stroke survivors and their families. We provide tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke.
We’re here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.
It’s only thanks to the generosity of our supporters and donors that we can provide vital support.
We’re working to improve the diversity of our people. We know that individuality leads to a richer experience for our people and better support for all those affected by stroke.
We strongly encourage people from all backgrounds to apply. We’re particularly looking to increase the number of applications from those with lived experience of stroke, and those from under-represented communities.
You may also have experience in areas such as Internal Communications, Communications, Marketing and Communications, Digital Communications, Marketing, Communications, Marketing and Communications, Digital Communications, Internal Communications Officer, Communications Officer, Marketing and Communications Officer, Digital Communications Officer, Marketing Officer, Communications Officer, Marketing and Communications Officer, Digital Communications Officer.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Job Title: Information & Advice Helpline Officer (Maternity Cover)
Hours: 17.5 hours (Tuesday 9.30 - 4.00, Thursday and Friday 9.30 – 4.30)
(Some flexibility with hours/days may be possible)
Contract: Maternity Cover - Fixed Term to May 2025 (possible extension subject to funding)
Location: This role operates from our office in Thornton Heath
Salary: £8542.58 pro-rata from FTE of £25,627.74
Background to the Role
Do you have helpline or call centre experience? Are you good at communicating on the telephone? Do you enjoy helping people to find information and solutions to challenges? Are you approachable and a good communicator? We need you to join our high volume, friendly helpline team of staff and volunteers, answering calls and providing information and support to older people in Croydon.
Our helpline is a first point of contact for many older people and their families and carers as they tackle a variety of issues around finance, social engagement, housing and council tax, travel concessions such as Blue Badge and Taxi card. You will play a crucial role in answering our busy Information & Advice Helpline phone: listening carefully and sympathetically to callers, finding solutions to their queries or issues and. The role is varied and very rewarding, and no two days are the same.
Main Duties (but not limited to)
- Providing information and signposting to callers to our Helpline and to people enquiring by email
- Entering new client referrals on our database and recording each new enquiry on our systems
- Supporting and supervising volunteers within the I&A Team
- This list is not exhaustive.
Responsibilities will include (but are not limited to)
- Offering a friendly and professional first point of contact for people phoning or emailing Age UK Croydon’s I&A Service
- Listening carefully to what clients say and ensuring the response to every enquiry is centered around them.
- Finding out clients’ needs, by asking them open questions about their circumstances, and opening up opportunities to offer them holistic support.
- This list is not exhaustive.
CVs will not be accepted.
Closing date: 12pm, Friday 18th October 2024
Interview: Thursday, 24th October 2024
This post is subject to a Disclosure and Barring Service check.
Our mission is to reach, involve, support and connect people so they can age well in Croydon.
The client requests no contact from agencies or media sales.
Water Security Senior Advisor
Contract: Permanent, Full Time
Location: WaterAid is a global and equal opportunities employer. For practical and legal reasons, the successful candidate must be based in and legally able to work in any of the following country programmes:
Ethiopia, Nepal, Nigeria, Rwanda, South Africa, Tanzania, Uganda, United Kingdom, and Zambia
For the UK Location: We offer hybrid working, A minimum of 40% of working time is spent face-to-face, in a WaterAid office. For UK-based staff, WaterAid is located at Canary Wharf, London and this will be your location and contract base.
Salary & Benefits: Salaries and benefits for different countries will vary in line with the location of the successful candidate and depending on experience. See further details below:
- UK: £48,314 - £50,729 with excellent benefits
- Nigeria: 18,397,645 -23,445,232 NGN with benefits
- Nepal: 2,470,742 - 3,077373 NPR with benefits
- Ethiopia: 18,353 - 31,435 USD with benefits
- Rwanda: 26,700,728 - 36,196,712 RWF with benefits
- South Africa: 827,550 - 1,034,437 ZAR with benefits
- Uganda: 123,026,016 - 163,009,471 UGX with benefits
- Zambia: 461,019 - 645, 426 ZMW with benefits
About WaterAid:
Want to use your skills in water supply engineering, groundwater development and learning facilitation to play a vital role in making clean water, decent toilets and good hygiene normal for everyone everywhere?
We need passionate, creative and dedicated people. In return, you will be encouraged and empowered to be yourself at your very best. Together, we will make a bigger difference.
Join WaterAid as a Senior Advisor Water Security to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good.
About the Team:
The Water Security Senior Advisor is a senior position in the WASH Technical Effectiveness team, reporting to the Water Security Lead. The WASH Technical Effectiveness team is situated within the Programme Support and Knowledge Team (PSK) of the WaterAid UK International Programmes Department (IPD).
IPD operates in 17 African and Asian countries. PSK is a diverse and motivated group of 20+ technical specialists and advisors, passionate about bringing sustainable WASH to the world's poorest and most marginalised people. PSK leads and supports organisation-wide programme learning and knowledge management, collating and disseminating programme knowledge and facilitating knowledge exchange.
About the Role:
Reporting to the Water Security Lead, the Senior Advisor Water Security co-leads the delivery of core team responsibilities regarding the thematic areas of water and other closely associated topics. Applying a people-centered, systems strengthening approach to WASH, they provide high-quality specialist technical analysis, advisory, and support services to the design, inception, implementation, troubleshooting, monitoring, and/or assessments of WaterAid's programming worldwide, at both strategic and operational levels.
In collaboration with country, regional and global colleagues, they co-lead the facilitation of effective learning and management of technical and programme knowledge across the organisation, and co-leads the development of relevant standards and guidance.
The Water Security Senior Advisor will:
Provide and coordinate targeted technical support to Wateraid programming (approximately 50% of time)
- Provide in-depth strategic and technical advisory support on water security, water resources and environment, catchment and watershed protection, hydrogeology, water supply, water quality, services delivery and management models, engineering and procurement, assets management, resilience, sustainability, and/or other inter-related topics for high quality WASH programming in both urban and rural, low-income settings, including households, schools, health care facilities and/or other relevant public places, incorporating WaterAid's and the sector's leading practices, innovations and methods.
- Coordinate with other technical colleagues for coherent embedding of cross-cutting topics such as gender, climate, systems strengthening, finance, and partnerships.
- Provide high quality, detailed technical analysis and advisory support to project design, inception, implementation, troubleshooting, monitoring, and/or assessments.
- Co-lead the facilitation of thought leadership on these technical topics across the organisation. Act as a subject-matter authority.
Support programme learning and knowledge management (approx. 15% time)
- Co-lead capturing of organisational programme knowledge and experience on water-related topics.
- Co-lead facilitation of effective learning and knowledge management on these topics across the organisation. Guide and support country and regional colleagues to do the same.
- Identify knowledge and implementation gaps on these topics. Coordinate with relevant teams to develop and carry out practical research plans.
Support development of programme guidance and standards (approx. 5% time)
- Co-lead the development of water-related normative frameworks, standards and guidance materials for both internal and external audiences in collaboration with country, regional and global colleagues.
- Support country, regional and global colleagues to develop a consistent understanding and application of water-related technical considerations into WaterAid's core programme work, and in applying relevant guidance, standards and considerations to their specific context.
Support fundraising, external engagement, and communications (approx. 20% time)
- Support donor engagement, intelligence gathering, and preparation of funding proposals.
- Provide strategic technical input into specific strategic initiatives and positioning alongside the other advisors.
- Coordinate with other teams in jointly engaging the WASH sector at all levels. Foster, promote and support global WASH related networks to enhance WaterAid's ability to share its experience and to learn from others.
Contribute to team processes (approx. 10% time)
- Be an integral part of the PSK team, helping to ensure the integration of our support work and a joined-up articulation of our core framing materials.
- Support PSK annual planning, budgeting, and reporting processes
About You:
- Strong technical experience in water supply engineering, groundwater development, water resource and environmental management, catchment and watershed protection, hydrogeology, water quality, service delivery and management models, procurement, asset management, resilience building, sustainability, and/or other inter-related topics across different settings, demonstrated through a progressive career record.
- A relevant post-Graduate degree or equivalent work experience.
- Strong experience in offering technical assistance, consulting, and/or advisory services to empower and to develop capacities.
- Ability to handle highly specialized, unusual, and challenging technical assignments, resolve complex issues in practical and imaginative ways.
- Strong writing ability in English. Experienced in producing practical knowledge products targeting the needs of diverse audiences.
- Working style that reflects WaterAid's values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation.
- Solid IT skills, particularly with core Microsoft Office software.
- Ability to travel internationally up to 30%.
Although not essential, we also prefer you to have:
- Relevant technical experience in systems strengthening, sustainable development, sanitation, hygiene, behaviour change, health, gender, inclusion, environment and/or other WASH-related topics.
- Working knowledge in French, Portuguese, Spanish, and/or any language widely spoken in the countries where WaterAid has programming.
Closing date: Applications will close at 23:59 on 13th October 2024. Interviews will be held between 24th - 28th October 2024 via Microsoft Teams.
How to Apply: To see the full job pack, please click 'Apply'.
Please apply by submitting your CV and a cover letter into one document in either Word Document or PDF format. Please answer the following questions in your covering letter:
- What is the biggest lesson you have learnt during your career when it comes to provision of technical support and advice?
- Imagine that you are remotely reviewing a funding proposal for implementation of small-scale solar-powered groundwater pumping schemes in a rural area of a Sub-Saharan African country. What specific checks would you do to ensure that the project described in the proposal was feasible to deliver in the chosen area?
- Briefly describe your top three skills / experiences that you feel meet the requirements of this role?
Pre-employment screening: In order to apply for this post, you must be able to demonstrate your eligibility to work in the countries listed above. All of our UK based vacancies require a basic Disclosure and Barring Service (DBS) check to comply with our Safer Recruitment policy.
Our Commitment
Our People Promise:
We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose - where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.
Equal opportunities:
We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.
Safeguarding:
We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously.
Our vision is a world where everyone, everywhere has sustainable and safe water, sanitation and hygiene.