General Manager Jobs in SE6 1HW

JOB DESCRIPTION

Job Title: Bank Retail Assistant

Team:  Retail

Salary range/pay band: £14.74 per hour

Reports to: Head of Volunteer Development and Retail

Direct reports: n/a

Hours: Ad hoc as required

Location:  Allocated shop

Introduction to Shooting Star Children’s Hospices

Shooting Star Children’s Hospices

Shooting Star Children’s Hospices are a leading children’s hospice charity caring for babies, children and young people with life-limiting conditions, and their families. We support families across Surrey and Southwest London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.

At the heart of the hospice are our dedicated clinical staffs. Their exceptional commitment and professionalism is commented on by so many of the supported children and their families. 

It costs £10.5 million a year to maintain our current level of care. Only 30% of that income comes from government funding via the NHS or local authorities, so we rely on our supporters’ generosity to keep the service running. We employ 175 staff, including 98 nursing and medical staff, providing hospice and community-based services to around 700 families.

Predominantly we work with families living in the Northwest and Southwest of London and Surrey, although will accept children outside these geographical areas if they do not have access to specialist palliative care support locally.  We have a reputation for delivering high quality care.  We have a CQC rating of ‘Outstanding’

 

Introduction

Retail and Volunteers Team: Our Retail and Volunteers Team manages our charity shops and volunteer programs, which play a crucial role in supporting our mission. They recruit, train, and coordinate volunteers to staff our shops and assist with various tasks, such as sorting donations and serving customers. Additionally, they oversee the operations of our retail outlets, ensuring that they are efficiently run to generate income for our hospices.

Part 1: Job Profile

a) Main purpose of  job

In the absence of the manager or assistant managers to lead a team of volunteers to maximise sales, deliver excellent customer service and ensure that the shop premises and assets are maintained to a high standard, according to legal requirements and Shooting Star Children’s Hospices (SSCH) policies and procedures. 

Decision Making Authority

The post holder will be required to make decisions on the quality, and suitability of donations before they are placed on sale. Depending on the length of the cover period they may be required to dress the windows. (They will follow price guidelines and existing display layout throughout the shop.)

The post holder will work with eCommerce Manager to decide if items would be suitable for selling at a higher price on eBay or through a promotional event and set these aside for the manager of the shop to deal with on their return.

The post holder will support with rostering of the team of volunteers where necessary and delegation of duties and jobs.

Essential and desirable skills and experience

 

Essential

• Experience in either retail or charity retail.

• Administrative/cash handling experience

• Experience of dealing with customers and maintaining a high level of customer service

• Car owner/driver

• Verbal and written communication skills

• IT skills

• Ability to motivate self and others

• Ability to work under pressure and deal with changing priorities

• Organisational and prioritising skills

Desirable

• Experience of managing a team of volunteers or staff.

b)Scope of job

The post holder for the duration of the absence of the manager or assistant manager will have control over rostering of the team of staff and volunteers, and delegation of duties and jobs.

1. Customer service

2. Processing and pricing of donations

3. Merchandising, display and promotion of stock and housekeeping

4. Sales and financial reporting

5. Coordination of volunteer team

Part 2: Main duties and key responsibilities

 

a) Customer Service – 25%

• Dealing with customer queries and complaints courteously and effectively

• Informing the Head of Volunteer Development and Retail of any serious incidents or complaints

• Ensure that any refunds are processed in line with SSCH refunds policy

• Ensure that the advertised trading hours of the shop are adhered to

• Ensure relevant documents are completed in the event of an incident/accident and reported accordingly

b) Processing donations – 25%

• Process all donations as soon as possible, prioritising Gift Aid and high value items

• Prepare and clean items appropriately for display

• Oversee the recycling and arranging of collections

• Promote Gift Aid is at all available opportunities

• Ensure that the ongoing need for donations is publicised

• Price and ticket all items according to pricing strategy for the shop and ensure that all pricing and ticketing complies with legislation

• Ensure that stock is properly managed and rotated in accordance with latest guidance

• Identify high value or specialist items that may need to be sold in another capacity

c) Merchandising, display and promotion of stock, maintenance of high standards throughout the shop – 20%

• Ensure that all merchandise is displayed attractively and that the window display is eye-catching

• Ensure that there are high standards of cleanliness and tidiness in all areas of the  shop

• Publicise promotions and special events

• Support and promote Corporate events as required

• Purchase consumables and stock items in a timely manner

d) Sales and financial reporting – 10%

• In the absence of the manager/assistant ensure that daily/weekly financial reports are submitted and that any discrepancies are investigated

• Keep the Head of Volunteer Development and Retail fully informed and updated regarding the performance of the shop and any issues which may impact this

• Ensure that the Manager/Assistant Manager and shop volunteer team are kept informed of the shop’s performance

• Ensure that the till procedures are always followed by volunteers

• Ensure that issues affecting trade are monitored and communicated

• Ensure trading standards regulations are complied with

• Ensure that all financial documentation is correctly completed and up to date and is sent to the finance team in a timely manner, highlighting any issues

• Ensure that purchases from the shop by staff and volunteers are processed according to SSCH policy and that the appropriate records kept

• Ensure that charity donations by cash/cheque/card are processed according to SSCH policy and procedure guide

e) Coordination of volunteer team – 20%

• Ensure that volunteers are fully briefed on shop priorities and performance

• When required roster the volunteer team to ensure maximum productivity

• Create a positive working environment in which equality and diversity are well-managed and volunteers can do their best

• Plan, delegate and allocate tasks to the team, offering support for the volunteer team as appropriate

f) Other duties

• The post holder will be able and willing to get to and work in a number of shops and be available across seven days per week.

• The post holder will be required to apply for a Disclosure and Barring Service check

• The post holder must live within the area of work

g) Mandatory Criteria

1. Other duties

The post holder will be working in a developing environment and they will therefore be expected to undertake other appropriate duties as required for the effective operation of Shooting Star Children’s Hospices.

 

2. Professional Codes of Conduct

The post holder will be required to respect professional codes of conduct and practice relevant to their role, as appropriate.

3. Health and Safety

Be responsible for health and safety in the area under their control and ensure that they are familiar with Shooting Star Children’s Hospices policy on health and safety at work.

4. Mandatory Training

The post holder will attend all mandatory training relevant to their role

5. Our values and behaviours

Shooting Star Children’s Hospices is a leading children’s hospice charity for babies, children and young people with life –limiting conditions, and their families. We require that all of our staff share our common values and display behaviors that will enable us to achieve our goals. 

Professionalism – we will safeguard our families, each other and our organisation by working to ethical and professional standards at all times.

Respect – We will treat each other with the utmost respect.

Integrity – We will be open, honest and transparent in all that we do.

Diversity – We will respect individuality and ensure inclusion and fairness to all.

Excellence – We will strive for excellence in all that we do.

Shooting Star Children’s Hospices is committed to ensuring the welfare and safety of children and young people. All staff members are expected to adhere to our safeguarding policies and procedures. This includes undergoing appropriate training, following reporting protocols for any concerns related to child welfare, and promoting a safe and supportive environment for children and young people. Before commencing employment, successful candidates will be required to provide satisfactory references and undergo an enhanced Disclosure and Barring Service (DBS) check.

Part 3: Person specification: Qualifications, experience and skill levels

 

a) Qualifications

Essential

• 5 GSCE’s A-C or equivalent including Maths and English

• Car driver/owner with full clean license

Desirable

• Retail or customer service qualification

b) Experience

Essential

• Experience in retail or charity retail either as a volunteer or employee.

• Administrative/cash handling experience

Desirable

• Experience of managing a team of volunteers or staff.

c) Knowledge and Skills

Essential

• Experience of dealing with customers and maintaining a high level of customer service

• Car owner/driver

• Verbal and written communication skills

• IT skills

• Ability to motivate self and others

• Ability to work under pressure and deal with changing priorities

• Organisational and prioritising skills

d) General attributes

Essential

• A self starter with the ability to work independently and take the initiative whilst knowing when to delegate jobs to others within the team

• Is organised and methodical and able to multi-task

• Works well in a team and on own initiative

• Is able to build good relationships with others

• Is flexible and willing to undertake varied responsibilities as part of a team

Equality, diversity and inclusion

Shooting Star Children’s Hospice is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.

We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospice to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.

We are looking for an experienced and passionate Mental Health & Money Advice Team Leader to work as part of our Mental Health and Money Advice Team.

Imagine being part of an organisation whose common purpose is to help those who are severely impacted by mental illness. We believe that everyone should be treated with respect and dignity – and that’s why equity is one of our core values. We draw on the expertise, unique perspectives and lived experience of our people – regardless of who they are or their background – to help us become inclusive and anti-racist employer, campaigning organisation and service provider that reflect the diverse communities we support as a mental health charity.

The Mental Health and Money Advice Service is the first UK-wide service to address mental and financial health together. We aim to stop the spiral of debt and mental health issues by providing online information and advice and casework provided by telephone.

The service launched in November 2017, commissioned by Mental Health UK and delivered by Rethink Mental Illness in England, Adferiad Recovery in Wales, Change Mental Health in Scotland and Mindwise in Northern Ireland

How you will make a difference

Managing Mental Health and Money Advisers/ Team

I use my experience as a Manager/Team Leader to support and develop the team I manage. I work as part of a team including the Head of MHMA and the Service Manager, ensuring quality is paramount and supporting the team in doing so. I directly manage a team of advisers, undertaking monthly reviews, appraisals and dealing with annual leave and other matters. I cover some of the service managers duties during annual leave and other absence.

I will work with the following people and teams

• Quality Team
• Wider national programmes team
• MHMA teams in other nations

Diversity, Equity, Inclusion

Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer.  We recognise and support staff networks for our Black, Asian and minority ethnic and our LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter.

Becoming a truly anti-racist organisation

We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrate our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation.

We therefore actively encourage and welcome applications from everyone, including applicants with lived experience, those who are Lesbian, Gay, Bisexual, Transgender, Queer (or questioning), Intersex and (asexual) (LGBTQIA+), people with a disability, and people from Black, Asian and Minority Ethnic (BAME) backgrounds.

There when it matters

Sue Ryder has an exciting career opportunity within our IT Directorate for an experienced and driven Head of Data and BI. You will have strengths in both hands-on technical application and development as well as Managerial aspects of the role. Leading from the front you will manage vital roles, including BI Development, Data Engineering, and Data Analysis.

The successful candidate will be solution focused with the ability to both communicate and work collaboratively with all levels of stakeholders both technical and non-technical.

About the role:
The role is crucial in developing organisation-wide reporting capabilities, providing strategic-level insights to our executive team and SLT, and ensuring the smooth integration of data from multiple sources. The Head of Data and BI will act as a key ally to operational teams, supporting them in achieving their goals while driving forward the charity’s ability to use data for decision-making and impact measurement.
Full dimensions of this role can be found in the supporting Job description.

About you:
• Key experience and proven ability in Power BI, SSIS, SASS, SSRS
• Comprehensive understanding of SQL and Data warehousing principles with experience of working with cloud-based data warehousing, data engineering, and CRM systems.
• Demonstratable experience of SQL Server and T-SQL with strong SQL skills in MS SQL.
• Strong understanding of data governance, GDPR, and data compliance standards.
• Experience in leading data strategy development and implementation.
• Experience of developing data warehouse capabilities in Microsoft Azure
• Experience of working in a matrix management environment
• Extensive experience of producing Mapping Specifications.
• An understanding of a broad range of integration approaches and technologies. SOAP, REST, Service Orientated Architecture
• A knowledge of diagramming techniques e.g. UML.
• Data modelling experience.
• Demonstrable knowledge and experience in problem, error and knowledge management, analysis, resolution and delivery techniques.
• Evidence of ability to undertake and deliver specific projects and supervise short term project teams, and ability to be flexible to prioritise workload under pressure.
• Experience working with and manipulating large datasets in a variety of formats, including complex data models
• Demonstrable ability to turn data into actionable insights

Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone.

Benefits
• Company pension scheme
• 27 days holiday - rising to 33 with length of service plus bank holidays
• Enhanced maternity and paternity pay
• Enhanced sick pay
• Employee Networks - LGBTQ+, Ethnic Diversity and Equality, People with Disabilities, and Women and Non Binary Individuals
• Staff discount of 10% on new goods online at shop
• Structured induction programme and learning and development opportunities.
For more of our employee benefits please visit our website.

We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and continue to make Sue Ryder a great place to work, and attract and recruit the best, most diverse workforce possible.

We are particularly interested in increasing applications from the global majority, LGTBQIA+ and people with disabilities as they are currently underrepresented in our organisation.

Please let us know if you have any feedback to make our recruitment processes more accessible and inclusive or if you require any adjustments made to your application or interview process.

If you want more than just a job, we want you.

Join the team and be there when it matters.

About the role:

We're seeking an experienced and proactive Void Officer to join our team in Kings Cross. Working across almost all London Boroughs, we strive to provide a warm, safe home, from which our residents can begin their recovery, and our Void Officer play a vital role in preparing our properties for letting. This is a great opportunity for someone who is customer-centric, enthusiastic and a strong team player. 

As a Void Officer, you will proactively manage our maintenance voids and be responsible for processing pre void inspections and co-ordinating repair works, to get our properties ready to let in line with agreed timescales and to meet our KPIs. You will co-ordinate works with registered providers, approved contractors and our inhouse maintenance team.

In your role, you will keep void records up to date and assist with preparing void reports. You will work to build relationships with internal and external partners; and ensure we achieve value for money.

Additionally, you will work with our Caretakers and Service Teams to identify where we can improve our processes to deliver an efficient void service. 

About you:

• You bring experience of negotiating, and communicating clear, concise, and effective works specifications, and effectively liaising with internal and external partners. 
• Your toolkit includes an understanding of the financial impact of ineffective void or maintenance processes, and you innovatively find ways to reduce waste, achieve best value for money, and reduce void loss. 
• You have proven strong administration skills, including the ability to use database systems to record void progress.
• Strong team-working and interpersonal skills, maintaining a collaborative approach to delivering the service. 
• You are self-motivated and understand the impact of your work and follow through.
• You have proven experience of managing and prioritising a busy workload, working to meet competing deadlines.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

This role is more than a job, it’s about making a safe home for people who have experienced homelessness, and we offer the opportunity to be part of supportive team who care about the way we do things, and work to improve homes and make a real difference in people’s lives.

Apply now to become a Void Officer for the Single Homeless Project turning properties into places people can call home. 

Important info:

Closing Date: Sunday 24th November 2024 at midnight 

Interview Date: Wednesday 4th December 2024 in Kings Cross

This post will require an Enhanced DBS check to be processed for the successful applicant. 

Great support has a substantial impact on small environmental charities and the people they benefit. This role will see you support an established, enjoyable, professional development programme for city farms, community gardens and care farms. In London you'll focus on training and showcase events, and nationwide you'll lead on helping organisations achieve the Green Care Quality Mark. The role will suit someone creative, methodical and comfortable with people. The role involves getting out and about, but most of the work is office work. This role does not include any practical gardening or farming activities.

Hours: Full time days (37.5 hours) per week. Or four days a week (30 hours) if preferred.

Salary: Starting salary of £31,580 including London Weighting.

Pension: 5% of salary for standard contracted hours after successful completion of a 3-month probation period.

Holiday:  33 days annual leave per year including bank holidays.

Contract: 12 months, subject to passing the three-month probation period. Possibility of an extension.

Location: Option to be based at a shared office space or to work from home. Frequent London travel. The person needs to live in London or be able to travel in regularly.   

Manager:  London Learning and Development Manager 

Start date: December or January with a paid day of training in December.

There are three elements to the role:

a) London Development - 3 days a week -
To support the delivery and co-ordination of a programme of targeted training and capacity-building for city farms and community gardens in London to improve their long-term viability, thereby contributing to the sustainability of vibrant local communities throughout the capital. This is a well-established, popular enjoyable programme and you would work closely with the London Development Manager, and SF&Gs members. Annual outputs include:  

· Training days designed and delivered by SF&G members

· Networking tours of community growing spaces

· Showcase events including the London Harvest Festival

b) Green Care Quality Mark (GCQM) Administration - 1.5 days a week
To support the UK-Wide GCQM programme liaising with our panel of Assessors, assigning applications for review and inputting data into our ‘Civi’ CRM.

The programme helps green care practitioners such as care farms demonstrate to clients, funders, commissioners, referrers and volunteers that they operate a safe, professional and caring place to be. 

The post holder will be responsible for administration and promotion of the GCQM, and supported by managers to retain participants of the scheme, attract new enrolments, and increase the associated earned income for SF&G.

c) SF&G Membership Support.
A half day a week will be dedicated to supporting SF&Gs UK- wide membership programme through social media, newsletters and database management.

Ideally the employee would work on both the London programme and the Green Care Quality Mark. If you are only interested in one of these, please get in touch. 

Recruitment Process:

Social Farms & Gardens is an equal opportunities employer that understands that the best employees may not always be the best at job applications or interviews.  We try to make our recruitment processes relatively stress-free.

You do not have to meet all elements of the Person Specification to be considered for the role.

We do not ask for any formal qualifications as not everyone thrives in a school setting.

We would like you to submit these three documents by email:  

•  A CV
• A Personal Statement giving specific examples of your experience for each element of the Person Specification.
• A cover page with personal details
• And complete an Equal Opportunities form, online

We will invite 4 – 8 candidates to an interview. We will provide all questions and tasks in advance. If interviews are really stressful for you, please let us know.

We then offer a paid trial day to the candidate that we would like to offer the role to. This is to make sure the candidate has a good idea of the kind of work involved, and the working environment.

We look forward to hearing from you.

£28,000 - £32,900 per annum

Fixed term (13 months), full-time (37.5 hours per week)

Hybrid working with regular travel to our London Bridge Office

What the job involves

We’re seeking a Digital Channels Officer to join our Web Operations Team covering maternity leave on a fixed term basis.

In this role, you’ll play a key part in managing content for our website, ensuring that all information is up-to-date and impactful. You’ll be responsible for publishing digital updates via the content management system (CMS) to ensure timely, high-quality, and consistent content across the website. Working closely with colleagues across Prostate Cancer UK, you’ll provide guidance on our online presence and help deliver engaging digital experiences for all our audiences.

Your day-to-day will include editing, proofreading, and publishing content that resonates with our audience. You’ll also help train internal teams on our content management system.

Collaborating with our Web Operations Team, you’ll spot opportunities for improvement and contribute to larger projects, helping us continually improve our site and deliver results more efficiently.

What we want from you

We’re looking for someone with solid experience in writing, editing, and proofreading web content who is comfortable authoring basic HTML and preparing web images with accessibility requirements in mind. You'll be skilled in using content management systems (ideally Umbraco) to build and update web pages.

You’ll need the technical skills to author and edit basic HTML, as well as prepare and edit images for the web. A solid working knowledge of interpreting website analytics, including experience with Google Analytics and search engine optimisation techniques, is essential. You’ll be an excellent communicator, skilled at explaining complex analytics and technical details in a clear, approachable way for non-technical colleagues.

In this role, you’ll also need the ability to prioritise tasks and handle tight deadlines, negotiate effectively, and manage challenging conversations when needed. Experience with online community moderation and staying informed on current web tools and trends will be advantageous as we continuously improve our site.

Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.

Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.

Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.

Our commitment to equity, diversity and inclusion

At Prostate Cancer UK, we believe that equity, diversity and inclusion are essential to building a strong and innovative workplace, that represents, and can advocate for the communities we support. We stand against discrimination and prejudice, and we champion tolerance, fairness and equality in everything we do. This makes us stronger and helps us reach more people. We’re all here for the same reason: to give every man the power to navigate prostate cancer.

We're committed to righting health inequalities across the UK, starting with those faced by Black men who are at double risk. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer.

Therefore, we’re particularly interested in applications from those from marginalised and vulnerable communities. This will help us create an environment of inclusion where everyone can bring their authentic selves to work, where personal qualities are as important as professional experience, and our people feel seen and heard.

Ways of working

Our hybrid working approach combines the best of flexible working – a positive work/life balance, inclusive and accessible platforms, and online information at our fingertips.

Next steps
More information on what we offer, as well as the role, can be found on our vacancies page. Please download our job profile document (job description) with our ‘How to apply’ section sharing the key points to refer to in your application and to apply, please visit the website via the apply button.

The closing date is Sunday 1st December 2024.  Applications must be submitted by 23:45 UK time.

Interviews: By arrangement. Currently scheduled for the week of Monday 9th December 2024.

Prostate Cancer UK is a registered charity in England and Wales (1005541) and in Scotland (SC039332). Registered company number 02653887.

We are seeking an experienced senior administrator to support the work of the Conference Office of the Methodist Church, managing administrative functions in a professional, positive and customer focused way. This  position is maternity cover, and will be a 12 month fixed term contract. 

• The postholder will take responsibility for particular work areas, processes and tasks, using their own initiative to ensure that deadlines are met. 
• The post holder will have proven abilities as an administrator, ideally in a complex organisation. 
• They will be a team player able to work closely with a wide range of individuals across the organisation.
• They will have strong interpersonal skills that enable them to develop effective relationships.
• They will be motivated to deliver good ‘customer service’ and understand what this looks like from the perspective of the ‘customer’.
• They will have a flexible and proactive approach to work, with strong attention to detail, which enables them to prioritise and proactively manage multiple and changing priorities.
• The Senior Administrator is required to embrace fully the ethos of the Methodist Church.
   

Our Culture, Values and Benefits

Thank you for considering joining our inclusive and welcoming team that strives for excellence and values employee wellbeing.

We value and support all those who join our team through a positive work-life balance augmented by generous annual leave (plus an extra 3 days over Christmas/New Year), TOIL, flexi-leave and an on-site Wellbeing Adviser service. We offer a generous occupational pension scheme, where the Methodist Church will pay double the employee contribution up to a maximum of 16% employer contribution.

The Methodist Church is an inclusive and supportive employer. We are actively committed to encouraging applications from people of all backgrounds. We welcome applications from people of Black, Asian and other Minority Ethnic groups. We also welcome applications from people living with disabilities. 

If you require reasonable adjustments to made at any stage of the recruitment process, please contact the HR team, contact details are available on the website. 

Closing Date: 26 November 2024

Interviews: 10 December 2024

The Head of Services is a key role in the delivery of our high quality, impactful services and support to people affected by MS. The role provides strategic leadership to the Services staff and volunteers, ensuring that they are enabled to deliver on the MS Society's overall strategy.

Head of Services
Type: Full-time (35 hours a week), Fixed Term Contract until June 2025
Location: Office-based in London with flexibility to work remotely
Salary: £63,654 per annum plus excellent benefits
Salary Band: Band 4

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

Please note this is a Fixed Term Contract role until June 2025.

In this role you will lead the delivery of the MS Society’s portfolio of Services, as well as being a key part of our service transformation work which grows the reach, diversity and impact of services such as our helpline, specialist services, befriending and support volunteers.

You will ensure the MS Society’s approach to Safeguarding adheres to best practice and legal requirements across the UK, while also supporting the delivery of the MS Society’s strategy.

MS Society are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.

Please kindly note, a background check and an enhanced Disclosed Barring Service check will be required for this role.

Closing date for applications: 9:00 on 28 November 2024

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

Are you ready to help the Church deliver effective governance and compliance during a time of significant change?  

This role will be pivotal in horizon scanning as the Councils of the Church and the Church House team (as the Office of General Assembly) seek to manage risk and ensure sound governance, whilst enabling and supporting the flourishing of synods and local churches. 

You will hold a law degree (or equivalent conversion) and are already working within a charity context with complex governance structures. You will be able to develop a broad overview of governance and its risk profile and design and run complex processes, including fitness to practice processes.  You have excellent interpersonal skills with the proven ability to persuade and advise senior leaders.

We can offer you a flexible and friendly working environment with hybrid working from Church House in London and from home.

If you are interested in working for us and can meet the above requirements, please visit our website for application form.

Closing date: 9am, Monday 25 November 2024 
Interviews: Thursday 5 December 2024

 In accordance with the Equalities Act 2010: part 1, schedule 9, there is an occupational requirement for the post holder to be a practising Christian and a member of the United Reformed Church or member of a Church which belongs to one or more of World Communion of Reformed Churches (WCRC), Disciples Ecumenical Consultative Council (DECC), the Council for World Mission (CWM) Action of Churches Together in Scotland (ACTS), Churches Together in England (CTE), Churches together in Wales (Cytun), Free Churches Group (FCG) or Churches Together in Britain and Ireland (CTBI)*

ABOUT INQUEST

Founded in 1981, INQUEST is the only charity providing expertise on state related deaths and their investigation to bereaved people, lawyers, advice and support agencies, the media and parliamentarians. Our specialist casework includes deaths in police and prison custody, immigration detention, mental health settings and deaths involving multi-agency failings or where wider issues of state and corporate accountability are in question. You can find more information on our website, particularly on our Campaigns, and Media Release webpages.

ABOUT THE ROLE

We are looking for a Project Assistant to support INQUEST’s National Lottery Heritage Fund project, Unlocking the INQUEST archive: memorialising death and resistance. This project encourages engagement with the INQUEST archive and memorialises state-related death and resistance through creative outputs including: 12-month consultation, artist’s residency, banner making, small scale events, archival research, film screenings and a podcast series.

Organised, motivated by logistics, system-orientated, able to react efficiently to pressure, change and multitasking, the ideal candidate will possess outstanding communications skills necessary to liaising with a varied audience, including bereaved families and other key project stakeholders. They will be experienced in handling telephone calls, email correspondence, administration systems, and key IT software packages. Working closely with the project manager and project staff, they will support all components of our heritage project, including organising events and travel, liaising with key stakeholders, project social media and general administration. The candidate must be committed to the values of INQUEST and to anti-racism and anti-discrimination.

West London Centre for Counselling is a well-established and successful charity which currently provides free counselling to the local community through NHS Talking Therapies in Hammersmith and Fulham. We are now looking for an efficient Administrator to play a key role in supporting the Centre and its staff. The position involves updating the secure database with appointments and clinical information, handling enquiries by email and telephone, providing receptionist duties, and contributing to the overall smooth running of the Centre.

The ideal candidate will have excellent attention to detail and exceptionally clear verbal and written communication skills.

This role could be EITHER a full time, 5-day-per-week position (35h pw), with at least one evening shift per week (until 9pm); OR it could be a 4-day-per-week position (28h pw), again with at least one evening shift per week (until 9pm).

The salary for this role is £28,000 for full time, or pro-rata for part time.

The job description and person specification are attached.

Please make your application in writing showing how your experience and knowledge meet the person specification.

WLCC is committed to accessibility, inclusion and a fair recruitment process. If you need to discuss adjustments or access requirements regarding your application, please contact us.

If you are an experienced administrator looking for a rewarding new role, Respond has an exciting opportunity for you. 

The Clinical Service Administrator supports the administrative and operational functions of the psychotherapy service. The role acts as the first point of contact for clients, families, external stakeholder and members of staff. It may also involve some administrative support for the wider team. Excellent administration abilities, strong IT skills, discretion and a warm, professional manner are essential.

Respond is entering its thirty third year as a charity and has grown from a small London based charity to a medium sized national charity in recent years.  Our mission is to reduce the impact of trauma in the lives of people with learning disabilities and autistic people, by developing trusting relationships, through psychotherapeutically informed services.  

Further information about Respond     

An important part of our work at Respond is working in a trauma-informed way. What this means for us is that we hold in mind the impact of trauma at all levels of the organisation, and all staff take part in reflective practice or team dynamics.     

We provide a range of trauma-informed services for children, young people, adults and professionals. These include psychotherapy, advocacy, campaigning, training and other support services. The work we do is generally long term in recognition of research that clients with autism and learning disabilities who have experienced abuse and trauma take longer to process their trauma and to recover. 

We are keen to encourage applications from a diverse range of candidates including people with lived experience, who are both interested in working in partnership to provide support, as well as supporting people with learning disabilities and autistic people who have experienced trauma.    

We are committed to the furthering of human rights, equality, and positive social change through our therapeutic and advocacy work and are committed to anti-racism and other forms of anti-discriminatory practice. We recognise that we need to continually keep this as a focus in our work and as an integral part of our organisational strategy.      

We celebrate diversity as an employer and as a provider of services to people who often experience multiple discriminations because of (but not limited to) being autistic or having a learning disability and experiences of trauma.   

We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every requirement in the person specification, we encourage you to apply anyway and demonstrate how your experience is transferrable for this role.  You may be just the right candidate for this or other roles within the organisation. 

Respond Benefits package (all per financial year)

We offer a generous and comprehensive package of flexible benefits to all of our staff.

• Hybrid working model, which means that if you’re full time you make a commitment to be working in the office at least two days a week, with the remainder working from home.  Part time hours are altered accordingly.   

• Generous paid leave benefits including 28.5 days holiday (plus Bank Holidays), with some to be taken between Christmas and New year.

• Up to 4 weeks paid sickness leave at full pay and a further 4 weeks at half pay,

• Discretionary study leave to support training relevant to your role. 

• Paid leave to employees who may need to take one day off a year when a religious festival falls on a workday.

• Up to 5 days paid time off for dependents per financial year.

• Opportunity to apply for up to 2 days (14 hours) paid leave per year to participate in volunteering activities relevant to the role.      

• Access to a workplace pension scheme, administered by NEST, with a minimum 5% employee contribution and 3% employer contribution from commencement of employment. 

• Access to our Employee Assistance Programme (EAP) which includes 24/7 telephone service and counselling.     

Note all of the above days per annum stated are pro rata’d for part time employees.   

If you’d like to find out more about this role, please read through the job description and our person specification. When you apply, please send a CV and address the points in the person specification in an accompanying supporting statement.   Your statement should be no more than 2 sides of A4. 

Deadline for applications – 11th December 2024 

Interviews  - From 12th December 2024 

Start date – January 2025 

Customer Journeys Transformation Lead
Type: Part-time (17.5 hours a week), fixed term contract until 30 April 2025 (maternity cover)
Location: Office-based in London with the flexibility to work remotely
Salary: £25,873 (FTE £51,747) per annum plus excellent benefits
Salary Band and Job Family: Band 3, Profession / Technical

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

The MS Society is undergoing a major transformation, investing in data, technology, services and engagement to better serve the MS community. Our goal is to create a more connected and inspiring experience that deepens relationships and boosts engagement, income and impact.

As Customer Journeys Transformation Lead, you will play a key role in this change, leading efforts to map and improve customer journeys across all touchpoints.

You will work with technical teams, subject matter experts, senior leaders and the community to design future journeys that enhance the customer experience and support our transformation goals. Using customer research and person-centred design, you will identify key moments, pain points, and areas for improvement.

Your focus will be on service journeys, volunteering, income generation and campaigning. You will also define a strategic approach to integrate these journeys across all areas.

Additionally, you’ll work closely with governance and business intelligence teams to make sure changes are planned and delivered effectively and impact is measured.

Closing date for applications: 9:00 on Tuesday 3 December 2024

Interested? 

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

Bring your environmental passion for rivers to life!

Are you an enthusiastic finance professional who prides themselves on their attention to detail and excellence?  Would you like to work with the finance team for a charity who is invested in improving and making a real difference to our rivers here within the south east of England, which hosts some of the rarest Chalk streams on the planet?

About the Role

We have an exciting opportunity to join the South East Rivers Trust's Finance and Operations Team.  We are a small dynamic team, sitting at the heart of the organisation. The role reports directly to the Finance Manager and will provide support in administering all financial controls and processing for the organisation.  The successful applicant will come from a financial background with a strong understanding of financial principles, an accounting qualification and proficiency in Excel.  They will have experience in bookkeeping, reconciling accounts as well as dealing with banking, grant applications and expenses. 

The role would suit an individual, who is approachable and organised, with excellent attention to detail, able to work on their own or as part of a team.  The role involves liaising and following up with all teams to ensure the data provided is accurate and timely, to support grant applications, payments and audit requirements.

To be successful, they will need to be able to multitask, be proactive and have excellent communication skills, following up and advising staff across all teams.  They will need to have a positive attitude, and willingness to assist the whole team with other administrative tasks as and when required.  This role is predominantly working from home, with at least one day per week working in the office in Leatherhead.

This is a part time position (0.6 FTE) to include Monday and Thursday.  There may be a requirement to pick up additional hours to support with busy periods.

About Us

The South East Rivers Trust (SERT), is the river restoration charity for the South East of England. Our vision is that rivers across the south east are clean, healthy and rich in biodiversity. Our mission is to restore and protect rivers and their catchments against multiple threats and a dramatically changing climate. We do this by:

• delivering evidence-based and nature-based solutions on land and in rivers;

• inspiring and empowering more people to protect rivers for the future.

Working at SERT is rewarding, fulfilling and busy. We work collaboratively and with passion, and this is reflected in our core values of: delivering high quality work, using expertise and scientific understanding, building good and effective relationships, and bringing positive energy to all we do. With rivers and catchments needing serious action to survive, our aims are growth and impact – so you’ll be comfortable with challenges and excited by change. If this sounds like an environment that you would thrive in, we would love to hear from you. 

If you are interested in applying for this role please visit our website for more information, a full job description and application form.

How to apply:

Please apply via our website and send the following documents:

· Your CV

· a completed Application for Employment

· Equality and Diversity Monitoring Form (optional)

The deadline for application is 11:59pm on Wednesday 4th December 2024.  We reserve the right to close the recruitment early.

Interviews will take place week commencing 9th December 2024.

Interested?

Please click the apply button to be taken to our website, where you can download the Job Application form and complete your application.

Please note: All applicants must have the right to work in the UK. We do not sponsor applicants from overseas.