General Manager Jobs in Home Based

 Job Title: Social Welfare & Digital Support Adviser

Accountable To: C.E.O

Responsible To: Advice Services Manager

Working Hours: 35 hours per week (Full-Time)

Salary: £31,000 per annum (Including London Weighting)

Location: Limehouse Project, Unit 2, 789 Commercial Road, London E14

PURPOSE OF THE JOB:

As a Social Welfare & Digital Support Adviser, you will play a key role in providing comprehensive advice, casework support, and digital support to the residents of Tower Hamlets. As a dedicated and empathetic Social Welfare Advice & Digital Support Adviser, your role will be essential in empowering individuals with complex and multiple needs, helping them navigate the intricacies of the welfare benefits system and access the financial support they deserve. Additionally, you will provide vital digital support to enable clients to manage their welfare claims online, enhancing their digital confidence and independence. Through a holistic approach that incorporates social, cultural, financial, and digital issues, you will address the diverse needs of our clients, ensuring they receive well-rounded support and are equipped to navigate the online systems essential to managing their welfare benefits.

KEY DUTIES AND RESPONSIBILITIES:

• Holistic Client Assessment and Support - Conduct detailed, confidential interviews with clients, applying a holistic approach to assess their needs for advice and support, including digital needs.
• Comprehensive Needs Assessment - Assess various aspects such as financial situation, social welfare entitlements, debt, digital literacy, and other significant issues affecting clients and their families.
• Digital Support - Provide guidance to clients in accessing and managing welfare benefit claims online. This includes assisting clients with online Universal Credit applications, managing online accounts, and building their digital skills for greater self-sufficiency.
• Advice and Casework - Provide high-quality advice and casework support on all social welfare benefits such as Universal Credit (UC), Disability Living Allowance (DLA), Personal Independence Payment (PIP), Attendance Allowance (AA), Council Tax Reduction (CTR), Discretionary Housing Payments (DHP), Carer's Allowance (CA), Housing Benefits (HB), legacy benefits and travel-related services such as blue badge/freedom passes, unemployment benefits, and other welfare benefits. This includes offering digital assistance where needed.
• Application Assistance - Assist clients in completing application forms, mandatory reconsideration, appeals, and other paperwork related to social welfare benefits, money and debt, funding, and grants, both in person and online.
• Tailored Client Support - Ensure that services are adapted to the needs of each client, considering communication, digital abilities, understanding, and vulnerabilities, while supporting their navigation through online platforms.
• Financial Advice & Support - Provide advice on income maximisation, debt management, budgeting, savings, and accessing financial support, empowering clients to achieve financial independence, including offering digital tools to help manage finances.
• Client Involvement - Through clear communication and consultation, ensure clients are involved in resolving their social welfare issues, including welfare benefits, debt, and money management, and are kept informed on the progress of their case, particularly regarding digital aspects.
• Digital Training and Confidence Building - Assist clients in developing digital skills to independently manage online claim forms, journals, and accounts, ensuring they are well-equipped to navigate online welfare systems.
• Compliance and Quality Standards - Provide advice and casework support that adheres to the Advice Quality Standard (AQS) and digital best practices.
• Digital support and Case Management - Use the Lamplight database system to organise and manage client support, including digital support case recording and compliance with LHP’s case management procedures.
• Monitoring and Evaluation - Contribute to project monitoring and evaluation by providing data on digital support & financial outcomes and also producing evaluative reports for the Advice Services Manager, focusing on digital engagement and success.
• File and Data Management - Maintain accurate digital records of client interactions and stay updated on social welfare policies, regulations, and digital support systems.
• Community Engagement and Partnerships - Liaise with local authorities, health services, and community organisations to support clients, including digital outreach and awareness-raising activities.
• To liaise with other agencies and develop strong working relationships to support clients effectively, including partnerships with GP surgeries.

· Deliver advice sessions at the LHP office, GP surgeries, and other outreach venues, raising awareness of available support services.

· Participate in borough-wide forums and activities to develop relationships with other organisations and enhance community awareness.

• Client Relations and Safeguarding - Build trustful relationships with clients, ensuring safeguarding and digital support considerations are fully met.
• Professional Conduct and Team Participation - Maintain confidentiality, adhere to equal opportunities, and observe LHP policies, including digital inclusion strategies, while participating in team meetings to share knowledge and best practices.
• Health and Safety - Ensure adherence to health and safety regulations, particularly around digital workspaces and client interactions. 

GENERAL RESPONSIBILITIES:

1. To support the Limehouse Project’s overall goals and vision.

2. Carry out day-to-day general administrative duties that are vital to the smooth running of the services and specific project-related work such as responding to letters, doing follow-up work, etc, and its online appointment sheets for LHP and external partners.

3. Attend Limehouse Project staff meetings regularly.

4. Carry out such other duties, as the LHP manager and management committee shall from time to time require.

5. Keep up-to-date by undertaking further study or training, as may be necessary or which may be required by LHP and which contributes to the provision of an effective service.

The duties laid down in the job description may change following a review and consultation between the post-holder and line manager.

Please see the full job desription and specifications and apply via the webiste with the full application forms.

Refugee Council – Stewardship and Events Manager
Location: Stratford, London (hybrid of home working and 1-2 days per week in Stratford Office)
Salary: £43,824-£48,063 (depending on experience)
Contract: Permanent, full-time hours

Refugee Council is seeking a Stewardship and Event Manager to lead on excellent stewardship and events at the charity.

Refugee Council is a leading charity supporting refugees and people seeking asylum to rebuild their lives in safety here in the UK.  Providing practical, hands on support, their award winning services include welcoming refugees into local communities across the country, providing specialist children’s services – with a particular focus on refugee children who arrive here alone, helping people to navigate the asylum system, and supporting people to access housing and employment.  Evidence from services is then used to also inform the charity’s leading policy and influencing work, including campaigning for a fairer and kinder refugee protection system.  The charity works with more than 14,000 men, women and children every year.

As a result of growing need and increasing interest in Refugee Council’s work, the charity has ambitious plans to make a leap in impact, with investment in their Philanthropy Team to raise increased funds from key high value audiences.

This role will be a critical part of the Philanthropy & Partnerships management team and represents a brilliant opportunity to support the growth and development of our major donor, trust and statutory and corporate partnerships portfolios.

Working with key stakeholders from across the organisation, the postholder will play a lead role in the development and delivery of an ambitious stewardship and events programme, offering a range of activities to engage and inspire supporters, and ensure that they are connected to, and inspired by, the work of Refugee Council.

The successful candidate will have experience in developing a special events programme to support cultivation and income generation, as well as of developing engaging and relevant donor and prospect communications. They will also have experience of leading on the conceptualisation, planning and delivery of a range of event types, from small, intimate dinners to large receptions and be adept at creating and managing a monitoring and evaluation framework to track activity and apply lessons learned to future activities.  They will also be comfortable working with senior leaders within Refugee Council, as well as corporate leaders, parliamentarians and other influential people, alongside having a sound understanding of the principles and impact of exemplary stewardship and cultivation of supporters and prospects.

Refugee Council will provide the most moving and diverse case for support. Cases that encompass innovative external affairs campaigns aimed at engaging policy makers and the public.

Refugee Council knows that step change takes time and planning, and they have put together a plan for growth that is ambitious but is also realistic and allows time for development and engagement. This plan also includes recruiting prospecting, stewardship, and communications expertise, so that growth is supported, planned and achievable.

This is an exciting opportunity to join a dynamic and ambitious team recently shortlisted for Fundraising Team of the Year at the 2023 Third Sector Awards, and working with the Third Sector 2023’s Frontline Service Team of the Year, as well as contributing to the transformation of the experiences of refugees seeking protection in the UK.

Please download our Candidate Pack for further information [PDF], which includes details on how to apply.

CLOSING DATE: Monday 14th October, 9am BST.

World Jewish Relief created the Specialist Training and Employment Programme (STEP) for refugees in 2016 and today we are the largest provider of specialist employment support to refugees in the UK.

STEP provides a bespoke employment programme that addresses the complex barriers that refugees face when preparing for, and ultimately finding work in the UK.   We now have an exciting opportunity for a Programme Assistant to join the STEP team. You will play a crucial role in assisting Employment Advisors to provide employment support to refugee clients across the UK.

You will be responsible for:

• Supporting with administration and management of programmes, including regular reporting
• Supporting Employment Advisors with client referrals and other general support
• Assisting with the ongoing monitoring and impact measurement of programmes
• Analysing results and identify trends to use data to drive changes and improve quality of programmes.
• Answering referral phone line
• Supporting referral process and management of referrals
• Eligibility assessments of prospective clients
• Triaging enquiries from case workers and public

About you

We are looking for candidates who have:

• Previous administrative / team support experience
• A high level of administrative skills including a good knowledge of Microsoft packages and databases
• Strong Excel skills
• Excellent attention to detail and accuracy across every aspect of your work
• High levels of efficiency and the ability to prioritise work and meet deadlines
• Ability to use your own initiative and make independent decisions.
• Competency in speaking another language is desirable e.g. Amharic, Arabic, Dari/Pashto, Dinka Farsi, Kurdish, Ormo, Somali, Tigrinya, Turkish

​Benefits

We offer a range of benefits including:

• 23 days holiday pro rata plus bank holidays and Jewish holidays.
• Pension scheme – we contribute 5% to the World Jewish Relief pension scheme.
• Life Insurance – up to 3 times salary to nominated beneficiaries.
• Health Cash Plan – cash back to cover the costs of dental treatment, optical care, specialist consultations and a range of complementary therapies.
• Enhanced maternity & paternity pay.
• Employee Assistance Programme – free, confidential advice or support with any personal or work. related concerns or free counselling if needed.
• Season ticket / travel to work loan.
• Cycle to Work Scheme.
• On Friday the office closes at 3pm.

Equality, Diversity and Inclusion

World Jewish Relief promotes equality, diversity and inclusion in our workplace. We invite and welcome applicants from diverse backgrounds. We encourage applications from candidates of different ethnicities, socio-economic backgrounds, race, gender, age, disability, sexual orientation and of faith or none that meet the criteria set out for this role. You don’t need to be Jewish to work for us, but you must share our desire to assist those who need help based on their vulnerability, not their identity, recognising the dignity and potential of all people.

To apply

Please upload your CV and a cover letter explaining how you meet the criteria in the person specification.

Interviews will be held on Tuesday 8th October

Chapter2 is a young and growing charity that is uniquely focused on helping one of the most at-risk groups within our communities: fatherless boys. Millions of boys in the UK are growing up without any meaningful contact with their father and the consequences can be profound. Chapter2 is combatting this worsening trend across Reading by offering dedicated long-term male mentors for fatherless boys.

We have two mentoring programmes:

1. Partnership programme: The provision of trained and assessed mentors for young persons is achieved in partnership with a “Partner Organisation” such as a local church. 

2. Centralised programme: The provision of trained and assessed mentors for young persons is achieved independently by Chapter2. 

This role is an exciting opportunity to help grow our Centralised programme. This role is ideally suited to an outgoing self-starter who is comfortable working within an open and fast-moving environment. 

The main purpose of the role is to recruit, train and supervise mentors.  We are looking for a highly motivated individual whose personality, experience and skills are flexible and adept in navigating a range of responsibilities. We would consider either a part-time (minimum 3 days a week) or full-time position for this role. 

As a charity with a Christian ethos, we want to bring our faith to the work we do and the men we work with. We are looking for someone with a deep-rooted Christian faith that plays a key role in their everyday life, seeking the guidance of the God’s will in all key decisions.  Therefore, under the Equality Act 2010, this post has an occupational requirement to be a Christian.

Job description 

General 

• Support the continued growth of the charity as it seeks to respond to the significant need in the Reading area for mentors for fatherless boys. In particular, through providing support for the Centralised programme. 

• Being supportive and sympathetic towards Chapter2’s Christian ethos. 

Mentors 

• Develop and implement a strategy for recruiting new male mentors for the Centralised programme. 

• Assess and train volunteer male mentors. 

• Monitor the progress of the mentoring relationship through regular in-house monitoring and supervision. At the minimum you will hold monthly meetings with mentors to review progress either virtually or in person. 

• Utilise feedback to engage and encourage mentors (videos, statistics, testimonies) and to contribute to the wider Chapter2 external communications. 

• Help to develop, attend and present at training or recruitment events. 

• Attend group activities and mentor events. 

Mums/Guardians and Mentees 

• Support in updating our referrals database on Charity Suite (you will be provided with training on how to use this system). 

• Manage regular communication with mums/guardians. 

• Arrange and attend pre-matching and matching meetings. 

• Attend professional meetings when appropriate.

• Attend Mums/Guardian events.

• Contribute to the ongoing assessment of the centralised mentoring programme through the co-ordination of an external evaluation process. 

Safeguarding 

• Remain proactive and alert with regards to any safeguarding matters and help deliver a robust safeguarding culture within Chapter2. 

Skills and experiences 

Essential 

• High level of initiative. 
• Ability to work independently and prioritise workload. 
• Ability to manage multiple work-fronts and deliver objectives. 
• Excellent interpersonal skills and comfortable working within a small team. 
• Experience with managing and supporting volunteer groups. 
• Excellent verbal and written communication skills. 

Desirable 

• Ability to build and maintain relationships with external individuals and organisations. 
• An understanding and passion for helping vulnerable young people.
• Highly organised with strong IT skills
• Willingness to learn. 
• An understanding of early life trauma and its impact

Initially this is a one-year contract with a 3-month probationary period. 

Work Location: Reading Area. This role is predominantly home-based.  During the probationary period, two days per week will be face-to-face. The role will require regular face-to-face meetings in the Reading Area. 

The role will require the successful candidate to have a DBS Enhanced Disclosure. 

Please send your CV together with a covering letter detailing why you are suitable for this role. Applicants without a covering letter will not be considered for the role. 

Interviews will be held w/c 28 October 2024. 

Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!

We are looking for a Domestic Housing Manager (Maternity Cover)

Salary: £33,000 - £39,000

Location: Hammersmith

Contract: Maternity Cover

Hours p/w 35 hours (up to 2 days WFH)

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.

About us

Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.

We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.

Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.

About the role:

You will be working for Advance London service as an experienced Domestic Housing Manager, responsible for overseeing the delivery of the London service. You will lead and manage the LWHSP project and the co-located IDVAs,

Being responsible for line managing and performance managing Regional Managers and project staff within the post holder’s responsibility, including annual appraisals and supervision.

Supporting Regional Managers to recruit, train and develop a team of competent and highly skilled IDVAs to provide a consistently high-quality service to women. Supporting IDVAs to ensure that Advance’s values, policies and procedures are embedded into service delivery.

Overseeing the management of caseloads and casework to a high-quality standard and monitoring the performance of your team, offering continuous coaching and feedback to ensure that Advance meets the specific KPIs and outcome measures for the contract, taking immediate action to manage poor performance as necessary.

About You:

To be successful as the Domestic Housing Manager (Maternity Cover) you will need the below experience and skills:

You will bring your management experience of providing services to women experiencing Domestic Violence and Abuse including VAWG. With a significant experience of managing, developing and leading teams across a geographically dispersed region and remotely, including harnessing the strengths and potential of staff at all levels, building a strong team culture and maintaining staff motivation, particularly through periods of change. You will have substantial delivery of collaborative working with external agencies, stakeholders, subcontracted partners and extensive management of frontline workers

How to apply:

Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered.

Interviews are taking place on a rolling basis

*Advance reserves the right to close the advert early, or on the appointment of a candidate

What we can offer you - Employee Benefits:

A 35-hour working week

An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)

Additional days off to celebrate International Women’s Day, and for religious observance and moving home

Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more

Pension scheme

Enhanced maternity/adoption provision

Cycle to Work Scheme

Access to our Employee Assistance Programme

Employee eye-care scheme

Clinical supervision for front line staff and first line management roles

Refer a Friend Scheme - £250 for each referral who passes probation

Organisation wide away days

Thorough induction and training

Career development pathways

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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email Talent and the Talent Acquisition Team will aim to make the necessary arrangements to accommodate your needs.

Diversity, Inclusion and Equal Opportunities

We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.

Safeguarding

Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.

Charity Shop Manager 

Hull, East Yorkshire 

We are committed to paying the Real Living Wage. 

 
About Us 

Yorkshire is one of the regions hardest hit by cancer. Together, we can change this.

Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer. 

Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer – in Yorkshire, and beyond.

As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships. 

 
The Benefits 

We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Hornbeam Park train station, free onsite parking and a whole lot more. 

We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Shop Manager, you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen. 

 
The Role 
 

The role of Shop Manager involves actively running our new shop in Hull and implementing processes and ways of working.

As our Shop Manager, you will manage the day-to-day operation of the shop including managing a Deputy Shop Manager and team of volunteers, ensuring accurate accounting and handling of assets, delivering high standards of customer service, and adhering to all charity policies and procedures.  
 

Specifically, you will: 

• Manage and be accountable for implementing and complying with agreed shop operating policy and standards including Health and Safety and Trading Standards. 

• Be responsible for ensuring the shop is presented to the highest standards with attractive visual merchandising and window displays. 

• Be responsible for attracting and recruiting a team of new volunteers, ensuring they are well trained and take every effort to create a welcoming and happy environment. 

• Be responsible for ongoing volunteer training and engagement, ensuring the volunteer management system is actively kept up to date.

• Be responsible for ensuring the team are working towards achieving all key performance indicators. 

• Ensure accurate accounting and handling of assets (items donated and money received). 

• Prepare and complete all shop administration including cash handling and banking functions to the highest standard, accurately and on time, always adhering to charity policy and procedures. 

• Create a welcoming professional atmosphere and deliver high standards of customer service for all customers and supporters. 

 
About You 

To be considered for this role, you will need: 

• To be ideally educated to A Level or equivalent. 

• To have experience of managing people/volunteers including recruitment and development. 

• To have previous retail experience in charity sector or commercial sector is desirable. 

• To have experience of meeting and exceeding targets within a retail environment. 

• To be highly organised with good time management skills. 

• To be able to prioritise workload and meet deadlines. 

• To have excellent communication and interpersonal skills. 

• To be able to motivate self and others. 

• To have strong planning, guiding and motivation skills to successfully achieve targeted income is desirable. 

• To have good written and numeric skills are desirable. 

Application 

Before applying, please visit our Careers Page to view the full role profile and find out more about working for Yorkshire Cancer Research.

To apply please submit a CV and cover letter outlining your suitability for the role to Claire Wooldridge, Head of People, before 29 September 2024. Please read our privacy notice before applying. 

Yorkshire Cancer Research is a responsible and flexible employer.  We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual’s circumstances against the needs of the charity. 

We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application, please contact us via our website. 

Salary: £32,000 FTE (approx £22,857 pro rata)

Hours: Part time - 25 hours per week 

Days and times: preferred option 5 hours per day Tuesday to Saturday but open to discussion; Some flexibility required to support the retail team when business directs such as Health & Safety or Annual Leave issues to provide shop cover and support

Contract: Permanent

Responsible to: Director of Resources

Responsible for: Shop Managers and Assistant Manager, cover staff

Accountable to: Marketing & Communications Manager

Location: 3 Chapel Court, 126 Church Road, Hayes UB3 2LW - Age UK HHB operate a hybrid and flexible working policy on successful completion of induction

Closing Date: 12 noon on Friday 4th October 2024

Interviews: TBC

ACCESS TO A CAR AND A CLEAN FULL DRIVING LICENCE IS A REQUIREMENT OF THIS POSITION

We are looking for someone to support our enthusiastic team of shop managers and volunteers whilst developing our retail operations as vibrant hubs in the community. 

We currently have two stores but are looking to develop and expand these so need someone who can manage and support the team, help with expansion and develop relationships with corporate partners and donors. 

The shops are an important part of our organisation and we are excited to develop this area and look forward to hearing from interested candidates. 

Community Catalysts CIC is a busy, buzzy social enterprise that tries hard to live up to its name. We’re working in partnership with Bournemouth, Christchurch & Poole Council (BCP) and need an energetic and imaginative person to coordinate things for us.

You will lead the BCP Community Micro-enterprise Project. You will find and mentor local people and community organisations, helping them to create new ways for people who need care and support to live the life they want.

To do this job you must:

• Understand the world of care - but maybe feel it could do with a bit of a shake up!
• Be a real people person - able to work well with all sorts of folks with confidence.
• Instinctively make connections - and join up dots that are sometimes less than obvious.
• Be able to spot what people are good at and nurture it.

Have a look at our website and the job description and person specification for more information about us and the job. You will be employed by Community Catalysts and based in the BCP area, the project will have a focus on developing a wider choice of care and support services for people with learning and physical disabilities and older people living in the area.

Follow the link to download an application pack which includes the job description and person specification

Closing date for applications is on 7th October 2024 at 5.00pm and interviews will take place on 15th October 2024 in Bournemouth.

We welcome applications from people from all sections of the community.

ABOUT THE ROLE

We are looking for someone dynamic and progressive to manage operations (people, places and finance) for our growing organisation.  Helping us to navigate an exciting new period in our development, your role will be to manage and shape the organisation’s operations and HR to ensure we have the right systems and processes in place to deliver our work effectively and in ways that are in line with our feminist, participatory and anti-oppression values.

We are keen to find someone interested in having a core role within an organisation, delivering a wide range of internal projects that support staff wellbeing, communications, anti-racism and culture, including exploring and implementing progressive and radical HR policies that help us to further embed a culture of care.  You will work supportively and dynamically with our collaborative and friendly team. You will be supported by the Head of Organisational Development, who you will work with to develop new strategies and priority areas of work.

KEY INFORMATION

Salary -£37,637.15 FTE per annum, pro rata 

Contract - 4 days (28 hours) per week, permanent

Location - Based at Wen’s Shoreditch office, with hybrid working available

Supervising - IT Co-ordinator, Operations Assistant and volunteers (up to 5 people).

Deadline - 9am 14th October 2024

Interviews (via Zoom):

• 1st interview – w/c Monday 28th October 2024 (exact date TBC)
• 2nd interview – Monday 4th November 2024

RESPONSIBILITIES

People (HR)

• Manage and maintain HR policies, procedures and practices including the employee handbook, ensuring they are up to date, recorded, filed and adhered to (i.e. personnel contracts, DBS, volunteers, holidays, sick leave)
• Develop and implement new systems, policies and processes that support anti-oppression, care and inclusion. 
• Ensure that Wen is compliant, abiding by relevant legislation (including GDPR) and arrange training for staff as needed
• Oversee recruitment, onboarding, staff development and all other people processes
• Ensure appropriate support and supervision is in place for all staff, including overseeing training for all staff
• Promote improvements in internal communication, ensuring staff, volunteers and interns are informed of organisational developments and have opportunities to give feedback that will help shape our ways of working for the better.
• Oversee the co-ordination of all-staff events, meetings, socials and team building.
• Monitor and evaluate staff wellbeing, taking steps to address as needed.
• Ensure appropriate and compliant documentation and record maintenance for all HR processes across the organisation including absence management.
• Designated Safeguarding Lead for the organisation.

Places (Office management and IT)

• Ensure smooth running of Wen’s main office to ensure it provides a welcoming, efficient and safe space to work in, ensuring health and safety procedures are implemented and maintained with help from the Operations Assistant.
• Utilise the Core Operations budget with help from the Operations Assistant to ensure Wen is maintaining photocopier, stationary supplies, liaising with our landlord about rent, maintaining phones, health and safety, fire procedures, utilities, rates and insurance.
• Oversee the IT Coordinator to ensure licenses are up to date, IT issues are solved promptly and IT developments and changes across our two sites and hybrid team are tracked

Finance

• Work with Finance Manager and Head of Organisational Development to establish strong financial processes and policies and ensure staff are aware of the relevant ones
• Liaising with our Finance Manager on day-to-day accounting as and when necessary 
• Managing the Core Operations budget including approval of expenditure (as a signatory) and cashflow preparation for the coming financial year
• Checking and collation of monthly payroll information

People Support

• Managing the Operations Assistant and IT Co-ordinator.
• Supporting volunteers as required and oversee managing our volunteer database.
• Supporting Wen team with HR and other Operations-related matters.

Along with any other reasonable tasks and duties deemed relevant to the role.

KEY BENEFITS

• 25 days annual leave plus bank holidays, pro rata. Rising to 27 days after 5 years.
• Pension scheme, contributing 6% of salary.   
• Employee Assistance Programme.
• Access to training and development opportunities.
• Laptop and mobile phone for work.
• Flexible and hybrid working available. 

We have a exciting opportunity for a Relief Store Manager to join us.

It’s a busy and varied role where no two days are the same. You’ll have the opportunity to see how each shop is run, work with some amazing teams and make a vital contribution to the care the at the Hospice and within the community.

If your looking to progress your career in retail and gain experience of a field position, this could be the role for you!

You would be covering and supporting the shops in our Central Area, the areas range from Horfield, Gloucester Road, Keynsham, Totterdown, Whitchurch, Fishponds and more.

The details:

• Salary: £26,279 up to £28,429 FTE per annum, dependant on experience
• Hours: 37.5 hours per week, 5 days in 7
• Permanent role

Key responsibilities:

• Holding and covering the role of a Store Manager on an interim basis wherever required within our Central Area shops 
• Adapting your leadership style and approach to individual store situations and circumstances to effectively lead, coach teams and volunteers
• When supporting or covering stores, to ensure that the Hospice’s operational, health and safety, people and volunteer policies and procedures are being followed
• Delivering consistently high retail standards
• Actively supporting and demonstrating our values through your role
• Promotion of diversity and gender rights

What we are looking for:

• To be able to be flexible, pro active and to be able to adapt to ever changing needs
• Ideally, you will bring previous retail experience, gained at managerial / supervisory level
• Commercial awareness and demonstrable experience of managing a team, volunteers and delivering outstanding customer service would be equally advantageous
•  A genuine interest in fashion and charity retail
• Ability to earn trust, motivate, build rapport and provide leadership within short timescales
• High levels of organisation with a proactive approach
• Open and adaptable to change and able to support others through it
• IT literacy and numeracy skills. Using email systems and online resources; use and understand basic spreadsheets

If you are someone who is driven, motivated, who puts customer service at the forefront and wants to make a difference...we want to hear from you! 

We will review applications as they come in and therefore we may close the vacancy before the closing date, so candidates are advised to apply early.

Due to the nature of the work involved, this role is exempt from the ROA and all job-holders are required to undergo a Disclosure and Barring Service check.

We are seeking an experienced and motivated Business Services Manager to join our team. The Business Services Manager will play a critical role in ensuring the smooth operation of the Dundee HQ for Kids Operating Room. This role is responsible for the effective management of KidsOR facilities in Dundee, Health and Safety compliance, the coordination of complex international travel logistics for the operations team, and supporting the Director of Global Operations with scheduling and appointments. The Business Services Manager will oversee the administration and day-today management of the Dundee HQ, ensuring a well-organised and efficient working environment.

Key Tasks and Responsibilities

1. Facilities Management

• Oversee the day-to-day operations and upkeep of the Dundee HQ.
• Ensure the proper maintenance and functionality of all facilities, including building repairs, security, and equipment.
• Liaise with external contractors and suppliers to manage building services, including cleaning, utilities, and waste management.
• Monitor and manage office supplies and equipment inventory to ensure smooth operational activities.

​2. Health & Safety

• Act as the main point of contact for all Health & Safety matters.
• Ensure the charity is compliant with all local, national, and international health and safety regulations.
• Conduct risk assessments and ensure that all safety policies and procedures are up to date and communicated across the organization.
• Provide training and guidance to staff regarding Health & Safety best practices and emergency protocols.

​3. Travel Coordination

• Manage complex international travel arrangements for staff and volunteers, including booking flights, accommodations, and ground transportation.
• Ensure travel plans are in compliance with relevant visa, vaccination, and insurance requirements.
• Liaise with travel agencies, embassies, and insurance companies to ensure smooth and compliant overseas operations.
• Keep track of travel schedules and maintain travel records.

​4. Administrative Support for the Director of Operations

• Manage the Director of Operations' calendar, including scheduling meetings, appointments, and travel itineraries.
• Prepare briefing documents, reports, and meeting agendas as required by the Director of Operations.
• Provide general administrative support, including handling correspondence, processing expenses, and maintaining records.

​5. Office Administration

• Oversee the day-to-day administrative functions of the Dundee HQ, ensuring the office operates efficiently.
• Manage reception duties, ensuring a professional and welcoming environment for visitors and staff.
• Ensure the effective organization and filing of documents, both digital and physical.
• Assist with the organization of meetings and events held at the Dundee HQ.
• Collaborate with finance and HR departments to support general office operations, including payroll, invoicing, and staff onboarding.

​Skills & Qualifications 

• Proven experience in a business administration, facilities management, or office management role.
• Strong understanding of Health & Safety legislation and best practices.
• Experience managing complex international travel logistics.
• Excellent organisational and multitasking abilities, with strong attention to detail.
• Strong communication and interpersonal skills to effectively manage external contractors, staff, and stakeholders.
• Proficient in using office software and project management tools. Ability to work independently and prioritize tasks in a fast-paced environment.

Personal Attributes

• A proactive and solution-oriented approach.
• Strong problem-solving skills and the ability to make decisions under pressure.
• A team player with excellent interpersonal skills.
• High level of discretion and confidentiality when handling sensitive information.

The deputy service manager will contribute to the management of the IDVA and community based services, in line with Refuge’s policies and procedures and quality management system.  This involves working within a multi-agency framework consisting of the MARAC and local partnership protocols and procedures that prioritise the safety of survivors.

The post holder will provide line management and support to staff. This will include providing supervision on complex casework issues such as child protection, overseeing operational emergencies and ensuring high standards of support. Working closely with the services manager to ensure that contractual and other funding requirements are met fully and that Refuge’s high quality standards are maintained, the role may involve visiting potential sites and contributing to the establishment of new services in conjunction with the development team.

The job involves working closely with members of staff that support victims and survivors of domestic abuse using our services.  As a member of the management team, the post holder will be required to participate in an out-of-hours management service.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. 

As part of this role, you will be required to participate in an out-of-hours on call rota. 

Use of a car essential to the role.

The National Youth Brass Band of Great Britain (Youth and Children’s Bands) is the UK’s leading brass band for children and teenagers.

The Band exists to give exceptionally gifted young brass and percussion instrumentalists the opportunity to perform advanced music and receive the highest quality teaching, care and help to provide the brass band movement and the music profession with the next generation of brass players. At all times the Band's priority is the safety and well-being of the brass musicians of the future. You will be subject to sn enhanced DBS check.

Not only does the Band provide talented youngsters with opportunities to play brass music to the highest standard, but also to improve their musicianship and musical horizons.

The primary purpose of this role is to develop and deliver the Band’s audience development and stakeholder engagement strategy so that we can meet the goals of our strategic plan. 

The role will involve developing strategic communications, in order to raise public awareness of the Band’s work to support and market its courses and concerts as well as supporting fund raising for the organisation.

This role will suit someone wishing to make a real difference whilst enjoying flexibility in working arrangements. 

Nottinghamshire Hospice delivers end-of-life care to people across the county. Our Hospice in your Home service is community based, and cares for patients and their families within their own home. Wherever possible, we enable people to die at home. Alongside our Wellbeing and Bereavement Services, we cared for 2,500 people across Nottinghamshire last year.

This role…

Working to a new Fundraising strategy with ambitious plans for growth, the Public Fundraising Manager will help us reach the next level in our income generation.

The role will combine direct responsibility for the retention and growth of our Individual Giving income streams (regular giving, lottery, appeals) with leadership and support of our other public facing income streams (community, legacy and in memory giving).

As the most experienced fundraiser in the team, the role will work closely with the Head of Fundraising to deliver on the Fundraising strategy, managing the team in an empowering way to motivate and inspire the team to drive income.

What are we looking for?

You will have proven experience of:

- Successfully delivering an individual giving income stream

- Campaign project management and working in collaboration with other stakeholders

- Collating and analysing data to drive decision making

- Gaining trust and building rapport with individuals quickly

- Effective storytelling to inspire supporters into action

- Delivering stewardship journeys that retain supporters to drive long term connection

What we offer

In return for your commitment, we offer a great reward package which includes 5 weeks Holiday plus Bank Holidays, Annual Leave Buy/Sell Scheme, Pension Scheme, Medical Cover, Employee Assistance Programme and Retail Discount Scheme.

Why you’ll love working here

Nottinghamshire Hospice is a great place to work! As a charity we’re creative and inspiring in our approach to our services and how we work together.

Our values are embedded into the Hospice:

Compassion – Being inclusive; being kind and having empathy; empowering others; having integrity and being patient.

Trust – Being authentic; unified; loyal; accountable; trustworthy; responsible; reliable and professional.

 Ambition- The growth of the Hospice; being courageous; getting the right outcomes and results; improvement of our services; being the best version of ourselves for the benefit of each other and our service users.

If you think this sounds like you then please have a read of the full job description. If you would like to discuss the role before applying, then we welcome these informal chats. Please email Claire Herrick, Head of Fundraising to set something up.

 The must haves:

The successful applicant will be subject to a standard DBS check and must be eligible to work in the UK. You must also have a full UK driving licence and access to a car (including business insurance). Nottinghamshire Hospice is a non-smoking organisation.

Registered Charity no: 509759