Fundraising And Development Officer Jobs in Home Based
Do you want to help build a world where everyone feels part of a community?
Do you drive reliable delivery and ongoing improvement of programmes?
Are you a strong and highly motivated team leader?
If you answered yes to all of the above, this could be the role for you! We’re looking for an experienced part-time programme manager to develop the delivery of key projects: our community & children’s offer; intergenerational initiatives; events and communications; and corporate partnerships
What we do
Time & Talents is a lively, busy community centre in the heart of Rotherhithe, SE16. Set in a leafy heritage building, and ‘T&T2’, our second venue in Surrey Quays Shopping Centre, we offer something for everyone. With a history of 137 years of supporting people of all ages in Rotherhithe and Bermondsey, we bring people together for mutual support, fun and friendship, with a wide range of services and activities for older people and other adults, along with volunteering and children and families’ projects. Since resuming services post-Covid, we have realized the needs and wants of the community have shifted from our previous offer. We have a strong Community Development programme to connect with and rebuild our offer, including some big changes to pre-Covid ways of working. Building on a strong track record, we intend to continue working with the community to deliver activities and events that meet local needs while also providing opportunities for fun and friendship. Our community offer includes activities connecting children to nature and tackling food insecurity; accessible community fitness and wellbeing activities; and intergenerational activities and events. We are re-developing our offer whilst staying focused on our aims: ensuring that everyone feels part of a community and that no one is isolated or lonely. We are looking for a fresh pair of eyes to help us evolve this work.
The role
In this role, you’ll be responsible for:
• Strategic development and oversight of community programmes for children, adults and across multiple generations
• Leadership and line management of team; oversight of sessional facilitators and contractors used by team
• Setting programme budget and service targets; monitoring and evaluation to ensure delivery against these
• Playing a key part in building, broadening and developing new funding for these programmes and maintaining relationships with current funders
• Lead role in planning and execution of community events
• Development of corporate partnerships and CSR relationships
• Responsibility for general outward communications, including social media
• Contributing to the wider organisation as a member of the Senior Management Team
• Acting as Deputy Safeguarding Lead
About you
You have a track record of developing and delivering excellent community programmes in the third sector. You’re a seasoned team leader with experience of change management. You have an outwardlooking approach and are passionate about building programmes with community buy-in. You’re flexible, accountable, take responsibility, are highly organised and skilled in multitasking and balancing priorities. You have experience of fundraising and maybe other types of income generation. You have strong relationship building skills – internally and externally - and build trust and credibility easily. You are passionate about the power of community to connect and support people.
About us
We are an energetic, experienced, and passionate team of 17 mostly part-time workers with a strong sense of shared purpose and a lively sense of humour. You’ll have the chance to make a big contribution to a strong and innovative organisation which has doubled its reach and impact in recent years. This role is four days per week, with flexibility for regular evening and occasional weekend working. Time & Talents is wholly committed to inclusion and diversity, and to building a culture and environment where everyone is appreciated for the unique person that they are. We actively encourage applications from a broad range of backgrounds and experiences.
If you would like an informal chat about the job, please email recruitment @ timeandtalents. org. uk with your phone number and a suitable time for us to call. The closing date is 09:00 Wednesday 23 October 2024.
All applications to be submitted online through CharityJob. Send a CV and a cover letter of
no more than two sides of A4, explaining why you want the job and how your experience relates to the
job description and person specification.
IMPORTANT: We’ll use cover letters to assess applications alongside CVs. Please ensure you take the
time to include a well-written cover letter as detailed above. We won’t assess applications without
one.
INTERVIEWS: First round interviews will take place week commencing 4th November.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Finance, Planning & Analysis Manager
Location: Cambridge, UK
Salary: £65,000 – £68,750 p.a. full-time equivalent, dependent on experience
Basis: Permanent; full-time, part-time or flexible
Eligibility: You must be eligible to work in the UK
The role
We are looking to recruit a fully qualified (ACA/ACCA/CIMA) FP&A Manager to lead a newly established Business Planning team for the Raspberry Pi Foundation. The Foundation has an annual expenditure of £17m and employs 180 people in the UK, Ireland, India and the USA. We are anticipating further growth in the coming years.
Reporting to the Director of Operations and working closely with the Chief Financial Officer, you will lead all aspects of the annual business planning and budgeting cycle and monthly reporting to the Foundation’s management and Trustees. You will partner with the Foundation’s Financial Controller and leadership team to provide insight and help inform decision making. The role will include financial planning, budgeting and analysis, and management accounting. You will lead a highly-skilled team, including the current Business Operations Manager and a Finance Apprentice.
The ideal candidate will have experience of working in an international organisation. You will have strong analytical ability and attention to detail and excellent business partnering skills. You will be accustomed to working with colleagues at all levels of the organisation and will be used to presenting and communicating financial information to non-finance people.
We strive to make the Foundation a place where talented people who care about our mission can do the best work of their careers. We have a flexible and collaborative approach to all aspects of our work. If you’re the right person for the job, we’ll make it work for you, and you can be confident that you’ll be working with an exceptional team.
Responsibilities
- Oversee annual business planning, budgeting, forecasting, and long-term financial planning.
-
Partner with the leadership team to develop budgets, forecasts, and long-term financial plans.
-
Work closely with the leadership team, providing financial expertise and guidance to support decision-making and optimise resource allocation across products and programmes.
-
Provide in-depth financial analysis and insights, identifying trends, risks, and opportunities for improvement across products and programmes.
-
Support Fundraising in bid process, providing robust and costed financial data for bids and reports back to funders.
-
Embed cross team collaboration and systems between fundraising and finance to establish one source of truth on performance against grants.
-
Provide assistance to the financial controller with cash flow forecasting, particularly in relation to timing of receipts of grant income and payment of onward grants.
-
Manages a team of 2.
-
The role will partner closely with the Financial Controller and two Senior Fundraising & Development Managers.
Experience and personal attributes
We recognise that everyone has the potential for growth, and we welcome applications from candidates who can demonstrate that they have some, but not all, of the experience and personal attributes listed here.
- Qualified accountant with 5+ years PQE or equivalent
-
Significant experience in budgeting, forecasting, financial modelling, and analysis
-
Proven track record in developing and implementing business plans, ideally in a nonprofit context
-
Experience with grant budgeting, reporting, and compliance
-
Familiarity with setting KPIs, tracking performance, and using data to inform decision-making
-
Strong analytical skills and the ability to derive insights from financial and operational data
-
Strong business partnering and interpersonal skills to build relationships with key stakeholders
-
Excellent communication skills to present financial information clearly and concisely to diverse audiences
-
Experience leading and managing teams, fostering collaboration, and developing talent.
About us
The Raspberry Pi Foundation is a UK-based educational charity with the mission to enable young people to realise their full potential through the power of computing and digital technologies. You can read more about us on our careers page.
Established in 2008 and first known for our product — the wildly successful Raspberry Pi computer — the Foundation has developed education programmes, learning experiences, and products that are helping millions of young people learn vital new knowledge and skills
Through Code Club and CoderDojo, we support the world’s largest network of free informal computing clubs for young people. Tens of thousands of educators have taken our online courses, and millions of people use our free online learning resources. To deepen our understanding of how young people learn about computing and how to create with digital technologies, we conduct academic research, and we use that knowledge to increase the impact of our work and advance the field of computing education.
Across all of our work, we work hard to engage young people who come from backgrounds that are traditionally underrepresented in the field of computing or who experience educational disadvantage. We work all over the world, with teams based in the UK, Ireland, North America, and India, and partnerships with mission-aligned organisations in over 40 countries.
We are at the forefront of the global movement to help young people learn about computing and digital making. You can read more about our mission, values, and goals in our Annual Review 2023 and our Strategy 2022–2025.
Benefits
In addition to competitive salaries, we offer a range of benefits for all of our colleagues, including:
-
25 days’ annual leave initially, growing to 30 days after five years service
-
Company-wide close down for 3 days at the end of the year
-
Generous company pension scheme with 8% employer and 4% employee contributions
-
Private healthcare
-
Life assurance and long-term illness insurance policy
-
Investment in professional development and learning
-
Flexible work hours as needed, to fit around childcare or other commitments
-
Generous family leave policy
-
Cycle-to-work scheme and season ticket loan
Timetable for applications
Closing date: 21 October 2024; 09:00 am GMT
Phone screen: From application to week commencing 21 October 2024
First-round interview: Week commencing 28 October 2024
Second-round interview: Week commencing 04 November 2024
We are committed to safeguarding and promoting the welfare of children and young people, and we expect all staff and volunteers to share this commitment. If successful in the selection process, you will be required to undergo a background check to confirm that you are a suitable person to work with children. Further background checks will be made at regular intervals thereafter.
The client requests no contact from agencies or media sales.
ABOUT THE ROLE
We are looking for a community organiser with a strong project management background, or a project manager who has trained as a community organiser to help us grow a new project, The Help Desk, while overseeing our Open Collective service. Open Collective is a platform which enables groups to transparently and collaboratively manage their funds. We fiscally host around 600 groups using OC – they are supported by a Programmes Assistant, who would be managed by this role. This will give you oversight of the service and provide you valuable insights into the needs of groups.
The Help Desk is a new project in SCN which will support our growing community of grassroots groups and movements within our ecosystem. Over the next 4 years, we are planning to build a strong, vibrant and supportive community amongst our groups, with access to resources, training and mentorship/networking and fundraising opportunities. You will be responsible for project managing the build-out of the Help Desk and developing and organising the SCN community. This includes monitoring progress and reporting against the funding secured. While some plans and activities have already begun, you would be expected to further shape the vision of the Help Desk, pivoting in response to feedback and learnings.
You will work closely across the Delivery Team to ensure that the Help Desk is relevant to the different types of groups we host, as well as the Head of Programmes, who you will support in consolidating insights for sharing with partners. Together with the Business Development team, you will also be responsible for exploring the income streams required for the following 5 years. You will also be managing the overall project budget alongside managing mentors, staff, volunteers, interns, and leaders, where appropriate.
ABOUT YOU
The role would suit someone that understands the needs of community groups and the pressure and challenges they face as they scale their impact, while also having agile and creative project management skills. A large part of the role is getting to know the groups and to support both the development of network weaving across the groups and building out the resources they need. Because of this, you will enjoy connecting with people from different backgrounds, and have good problem-solving skills.
As you will have oversight of our Open Collective service, you will need to have some understanding of how community groups could use tech platforms to support their infrastructure and how this can relate to their impact. You will also be managing one member of staff and while you will be given training and support, some management experience is desirable.
The ideal candidate will have a positive attitude and be open to learning and growing with us as we build our programmes and services. On top of seeking out partnerships and opportunities that will help SCN better support its community groups, you will be regularly holding spaces for groups to connect and feeding back any relevant insights to the team. You should have a good understanding of the power dynamics and community trauma that exists at this level of organising and be able to act as a bridge between SCN and the social impact of the groups.
As a small team working directly with the groups and to a project plan, you will be outgoing, proactive, very organised and good at managing various tasks at the same time. You will be keen to make an impact in a small team and be hungry for searching out opportunities to develop yourself, the Help Desk and the business.
SKILLS & EXPERIENCE
Person specification includes:
- Experience of community organising or development within a community or network, ideally with people from varied backgrounds
- Strong and agile project management skills
- Exceptional organisational skills and attention to detail
- Strong and creative problem-solving skills
- Experience of organising resources for both digital and physical spaces
- Demonstrable experience of facilitation and event planning
- Ability to increase community activity and engagement
- Strong oral and written communication skills
- Experience with line management, and ideally matrix management
- Highly proficient in Microsoft Office, GSuite, online booking and meeting systems
- An understanding and/or experience of working with project management software and CRMs
- An interest in social change and innovation
We will give you full training on our internal systems and processes and other methodologies that will be relevant to your role.
KEY RESPONSIBILITIES
As Programme and Community Development Lead, you will be responsible for supporting and building out the community of grassroots groups and movements across all of SCN. This may involve organising events, further developing our communications, seeking out and maintaining partnerships with relevant service providers. Note that this is a new and emerging role and you will also be expected to help input on its direction depending on the needs of the groups and the opportunities in the sector. The role will involve:
- Project Design, Planning & Reporting – 25%
- Be responsible for the build-out of the Help Desk (project plans, timelines, and budget etc.) and coordinate across SCN to ensure timely delivery
- Monitor the outreach and impact of the Help Desk
- Report back to internal stakeholders (primarily the Head of Programmes and the CEO) on progress, risks, and learnings
- Draft any financial and narrative reports required by grants funding the Help Desk, with the support of the Head of Programmes
- Work alongside the Business Development team to build SCN’s profile and raise awareness of the Help Desk, e.g., by presenting at relevant events
- Together with the Business Development team, explore the income streams required for the Help Desk
- Community Building and Support – 60%
- Build and maintain networks, e.g., SCN Facebook group for grassroots groups, Founders’ Mailing List
- Directly support SCN’s groups where possible, e.g., short calls to help diagnose their challenges and signpost them to relevant resources
- Plan and host regular convenings, trainings, and workshops, both virtual and in-person, to help groups connect with each other and to other relevant service providers
- Further develop SCN’s Resource Hub and keep it updated
- Develop and maintain strong partnerships with other relevant service providers, creating a network of infrastructure support for SCN’s groups
- Develop and support mentoring networks for groups as needed
- With the comms team, develop and oversee a comms strategy to ensure regular communications with networks and stakeholders
- Management and Programme Oversight (OC) – 10%
- Manage the Programmes Assistant (OC), overseeing their duties and responsibilities and mentoring their development in their role and the organisation
- Oversight of Fiscal Hosting on Open Collective and reporting back on performance and escalating any risks and issues to the Head of Programmes
- Teamwork and collaboration – 5%
- Work with the rest of the SCN team to ensure there is sharing of knowledge to improve systems and practice across all services, making sure the services are aligned
- Work alongside and support the full SCN team to ensure we are delivering the vision and strategy
The client requests no contact from agencies or media sales.
Please make sure you read the “How to apply” section as we do not process any applications that don’t follow the correct process.
Location: Our main office is in London, near Kings Cross Station. For London-based staff, we have two core office days (Wednesdays and Thursdays). [SW1] We are open to candidates based outside of London.
Hours:Full-time or part-time (min 4 days/wk). We can discuss flexible working patterns as needed.
Duration: Fixed term until February 2026.
Salary:£60,000 - £70,000 pro rata (this includes £2,000 London weighting, if applicable).
Start date:As soon as possible
Role Description
We are looking for a senior leader, with extensive experience in education project and/or programme management, who can lead a fast-growing team within a mission-driven organisation. You will be a core member of the Executive Leadership Team, in particular working closely with the interim CEO, the Chief Operations Officer, the Director of Impact and the charity’s Senior Programmes Leaders. You will have direct exposure to the Board of Trustees and the unique opportunity to fundamentally shape the organisation and its direction.
The Chief Programmes Officer will be responsible for all aspects of programme delivery, including providing strategic direction and day-to-day oversight of the programmes delivery team, business development and stakeholder management with new partners in further education, and reviewing and improving delivery across all our programmes. You will work closely with the Director of Impact to refine and implement our approach to programme quality and impact to ensure we are providing the most effective programmes for the students we support. You will play a leadership role in the overall direction of the charity and work with the CEO, the Chief Operations Officer and the Director of Impact to ensure that the systems, processes, and ways of working for the Programmes Team are in place to ensure effective programme delivery.
Main Duties and Responsibilities
Executive Leadership
- Working closely with the CEO, the Chief Operations Officer and the Director of Impact to provide overall leadership for the organisation, deliver the organisation’s new five-year strategy, and embed its values.
- Regularly updating the board on programme delivery and developments through participation in full Board and subcommittee meetings.
- Deputising for the CEO as needed, internally or externally, representing Get Further in public forums, with senior stakeholders, and with external organisations.
Business development and sales:
- Planning, leading and engaging in sales activity to ensure Get Further meets its goals for growth in terms of college partnerships and student numbers and secures new partnerships in key regions and areas for expansion.
- Line managing Senior Programmes Leaders, supporting their development and the delivery of KPIs with regards to college sales and renewals.
- Working closely with the Senior Marketing and Communications Officer to ensure a joined-up and impactful approach to sales and marketing, including through conference attendance and participation, social media, webinars.
Programme delivery:
- Strategic leadership of the Programmes Team (currently a team of 10 full-time staff), including ensuring that the team has the culture, working environment and professional development opportunities to ensure they are well-equipped to deliver high quality programmes and to meet our delivery KPIs.
- Overseeing efficient delivery of every aspect of each programme cycle, from liaising with the Chief Operations Officer to set and ensure achievement of targets for recruiting and training tutors, to leading the team to deliver on tuition logistics (including clear and timely student, tutor and college communications), and reporting on our impact to our partners in further education, ensuring programmes are high-quality and impactful for students and partners.
- Identifying and rolling out developments to programme delivery that help to improve our ways of working at scale, to enable the team to deliver now and in the future.
Programme quality and impact:
- Working closely with Get Further’s Director of Impact and the wider Impact Team to develop and deliver our processes for monitoring and evaluating the impact of our programmes, including communicating our results with existing and potential partners in further education to support the charity to meet its wider objectives.
- Ensuring Get Further’s approach to curriculum, assessment and tutor training continue to develop and improve with insights from our impact data, including line management of our Maths and English Curriculum Managers.
- Holding the relationship with Get Further’s subject advisory groups.
External relationships:
- Building relationships and our brand across the further education, charity and policy sectors.
- Leading on the delivery of a FE Advisory Group that provides advice and guidance to the charity to ensure programme delivery continues to move from strength to strength.
- Supporting with fundraising and advocacy as needed.
Person Specification
ESSENTIAL
- A deep interest and commitment to Get Further’s mission, including the drive to expand our work and the ability to articulate and pitch our programmes authentically.
- An excellent track record of sales within the education sector (minimum two years’ experience of directly selling programmes within education) and skilled in designing and delivering business development plans and/or marketing strategies.
- Extensive experience in leading and improving programme delivery, including the ability to galvanise colleagues to reach annual KPIs.
- Organisational and project management skills, to plan and make strategic decisions to prioritise and optimise time and budget.
- Successful leadership and management of a diverse and growing team, supporting personal development of team members and developing colleagues to foster high performance.
- A confident communicator who enjoys building networks, influencing, and promoting programmes passionately, with the ability to adapt content, tone and delivery of written and oral communications to the needs of the audience.
- A proactive problem solver, able to spot inefficiencies and identify emerging risks early, and propose solutions as they arise.
- Desire to learn, develop and advance personal career prospects.
- IT skills – experience of MS Office, particularly Word and Excel.
- Excellent spoken and written English language skills.
DESIRABLE
- A teaching qualification at Level 3 or above.
- Familiarity with the further education sector.
- Experience in programme delivery within the charity sector
The client requests no contact from agencies or media sales.
RJ4All is looking for an innovative UK Operations Director who will drive impactful social justice projects and community initiatives while fostering strategic growth and income generation. You will oversee our dynamic UK-based operations out of the Rotherhithe Community Centre, work closely with the Director, and lead our Centre-based team.
Restorative Justice for All (RJ4All) is a charitable, user-led international institute with expertise in preventing and addressing harm at the individual, community and inter-state levels. We are one of the world’s leading experts in transferring complex criminological and social justice concepts into practice through real-life pilots and community projects.
The UK Operations Director will lead on the delivery, coordination, monitoring and evaluation of RJ4All’s UK-based services, and especially those run from the RJ4All Rotherhithe Community Centre. It is expected that they will generate income for the UK operations and contribute to new ideas for UK-based projects that fall within RJ4All’s agreed strategy. Finally, the post holder will act in place of the Director when they are unavailable or for any other agreed reason.
This post requires leadership and strong ethical commitment to RJ4All’s core values and vision, independence balanced against organisational priorities and focus. To this end, the postholder is expected to have excellent communication with the Director, and be able to participate in complex, high level discussions with the non-executive directors and other stakeholders about the future of RJ4All. Initiative, loyalty, and innovation are attributes that are highly valued at RJ4All.
Key Tasks
-
Lead on the management of RJ4All’s UK Operations especially those run from the Rotherhithe Community Centre, ensuring its facilities meet government regulations and environmental, health and security standards.
-
To line manage the Community Project Coordinators and Officers, the Fitness team, administrators, finance support staff, interns and volunteers.
-
To lead on drafting applications for funding from government, trusts and foundations, donors and sponsors for UK programmes and services.
-
To lead on managing and delivering of all services running out of the Community Centre including the RJ4All Sports branch, Community Gym, YouthClubs+, Foodbank, and Community Library
-
To lead on creating and monitoring the UK Operations’ Theory of Change on annual basis, and review it against available data and individual projects’ Theory of Change.
Qualifications
Essential
-
Bachelor's Degree in Social Sciences or related
-
Minimum of 3-5 years’ experience working in a relevant field such as equalities or crime prevention
-
Experience in non-profit, CIC, or small business environment
-
Experience in managing paid and volunteering personnel
-
Demonstrated experience in fundraising
-
Experience in writing and monitoring budgets
-
Strong written and verbal communication, including the ability to contribute to decision-making and planning
-
Willingness to learn and develop as a leader, inspire others and self, motivate and set own priorities
Desirable
-
Master's Degree in Social Sciences or related
-
Certified trainings in restorative justice and other relevant areas
-
Knowledge of the HMRC and UK tax regulations and best practices
RJ4All is a charitable, user-led institute with expertise in preventing and addressing harm at the individual, community and inter-state levels.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
This role is responsible for supporting the growth, planning and delivery of KCLSU campaigning and organising activity ensuring that elected officers, Academic Associations, Networks and students are enabled and empowered to create strategic, member-led campaigns. Support our members to develop, shape and deliver their agenda, providing advice, coaching and guidance on how to develop impactful campaigns and projects. Work as part of the Student Voice Team to embed campaigning and organising across all areas of our work ensuring that students from every segment of the membership are empowered to make change through campaigns. Enable our communities (Academic Associations, Liberation Networks and Student Representatives) to grow and develop into effective representative bodies.
Responsibilities include:
Growing, planning & delivering KCLSU campaigns
- Provide resources, support and mentoring to student officers and student campaigners, utilising digital and offline organising models of engagement, to support them to develop hard-hitting and effective campaigns.
- Coordinate and work with KCLSU teams to support representatives and members in delivering their campaigns and communicate the impact of campaigning at KCLSU, building interest and recruiting new activists as a result.
- Deliver a range of approaches to student voice engagement, developing diverse methods of participation and innovative practices for facilitating student decision-making, co-creation, and capturing insight.
- Work with external organisations to lead on KCLSU involvement in local, national and NUS campaigns.
- Responsible for measuring and reporting the impact of our campaigns.
Developing Student Representative Communities
- Support Networks, Academic Associations and Campaign groups on-going growth and development, supporting them to build inclusive, active, and intersectional student-led communities.
- Engage with representatives through coaching, building relationships and providing support as they develop and deliver their campaigning and organising agenda.
- Ensure participation in representation is accessible and inclusive, identifying and removing barriers to engagement particularly for low participation groups.
Leadership Development
- Create and deliver training, guidance and ongoing support for Student Officers, Student Representatives and Academic Associations, equipping students with the knowledge and skills that enable them to thrive in their role and feel empowered to grow as community leaders.
- Build strong and nurturing relationships with student representatives and Academic Association leaders, coordinating effective engagement and regular contact with our members.
- Empower students – particularly those from low participation groups - to become student leaders and participate in KCLSU Elections.
A successful candidate will have:
Qualifications
- A good standard of education, ideally to graduate level or equivalent. (Desirable)
Experience
- Experience of working in a campaigning organisation or as a campaigner
- Experience of mentoring and coaching staff/elected representatives/volunteers
- Experience of working in successful partnerships with a range of stakeholders
- Experience recruiting and supporting volunteers
- Experience of facilitating and delivering training
- Experience/involvement working with a membership organisation (either as an employee, representative or trustee) (Desirable)
- Experience of working with young people/education or similar (Desirable)
Knowledge
- Knowledge of community-building techniques and how to increase participation
- Knowledge of various campaigning and lobbying techniques
- Knowledge of community organising techniques
- Knowledge of current issues affecting the higher education sector
- Understanding of underrepresentation in higher education/voluntary sector and how these groups are affected by structural inequality (Desirable)
- Good understanding of representation systems and practices (Desirable)
Skills
- Ability to build, enable and empower campaign teams and support others to do so.
- Ability to collaborate well with others and to use initiative and creativity to resolve problems
- Ability to motivate, coach and support others to enable their development
- Excellent planning, organisational and administrative skills, with a particular focus on attention to detail
- Competent IT skills and ability to learn new systems quickly (Desirable)
Aptitude
- A desire to empower individuals, communities, and grassroots movements
- Able and willing to actively demonstrate KCLSU's values
The list above is not exhaustive. For further details, please review our Job Pack
Our values
You will see on our Job Pack that we are a equal opportunities employer and we live by our 4 main values: Inclusive, Collaborative, Open and Brave. KCLSU is a fun, social and flexible work environment which offers opportunities for development as well as great staff benefits.
Benefits of Working for KCLSU include:
- Hybrid Working Policy
- Pension Contribution
- Interest Free Season Ticket Loan & Computer Loan
- Cycle to work Scheme
- Enhanced Sick Pay
- Enhanced Maternity and Paternity Pay
- Eye Tests & single focal glasses allowance
- 25 days annual leave plus bank holidays and university closure days
- Discounts at KCLSU venues
- £30 wellbeing allowance per term
- Employee Assistance Programme
- "No meeting Friday" ethos
- Death in Service
At KCLSU Equality, Diversity and Inclusion are at the heart of everything we do and we endeavor to ensure equal treatment of all candidates. We welcome a diverse range of applicants and are open to discussing flexibility with the right candidate. Reasonable adjustments will be made for candidates with disabilities at all stages of the recruitment and selection process, and to ensure that a successful candidate with a disability can undertake the post.
Eligibility
To be eligible to apply for this role you must:
- Be eligible to work in the UK, and provide proof of this (i.e. a passport/visa) when asked by KCLSU. Please note that KCLSU is unable to offer visa sponsorship.
- Have a National Insurance number, or be in the process of applying for one
- Not be a trustee of King’s College London Students’ Union
KCLSU is an independent charitable organisation that works to further the interests of approximately 36000 students at King's College London. Join us!
Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
Location: Based in the London office (Working from home is an option in line with Crisis’ Hybrid Working policy with a minimum of two days a week working in the office)
About the role
As Crisis’ Media Officer, you will play a key role in securing impactful media coverage that inspires the public and politicians to join our fight to end homelessness by raising awareness of our influencing campaigns and fundraising events. You will help to build Crisis’ profile by bringing to life our work, demonstrating how we end people’s homelessness for good through education, training and support with housing, employment, and health.
Your role will be creative and varied. You’ll work with our frontline staff to identify people facing homelessness who want to share their stories and empower them to do so. At Crisis we always champion the voices and experiences of the people who we support. You’ll help create bold and hard-hitting news stories to engage our audiences and bring to life some of our biggest organisational campaigns, like our annual Christmas appeal. You will also help make the most of reactive opportunities that come through to our press office and help build relationships with key journalists.
About you
You will have:
-
Experience of working within a busy press office environment/ PR agency or as a journalist.
-
Experience of supporting with or delivering impactful media campaigns or stories that have helped secure quality coverage in national and regional news outlets, as well as softer consumer features.
-
Excellent writing skills, with the ability to craft engaging copy for a range of audiences, including political, consumer, tabloid, trade and everything in between.
-
Experience of working with case studies, identifying and preparing stories for the media and empowering people to share their experiences.
-
Strong news sense, with a good working knowledge of the UK media, including digital media production, with experience of creating digital first coverage and amplifying campaign messages creatively in the digital sphere.
-
Dedication to Crisis’s purpose and values including equality and social inclusion.
Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.
Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
-
Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
-
Pension scheme with an employer contribution of 8.5%
-
28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
-
Enhanced maternity, paternity, shared parental, and adoption pay.
-
Flexible working around the core hours 10am-4pm
-
Wellbeing Leave to be used flexibly and more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How do I apply?
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
Closing date: Sunday 29th September 2024 23:55
Can I use Artificial Intelligence (AI) technology for my application?
We strongly discourage applicants from using AI technology at any stage of the recruitment process. This is so we can run a fair, transparent process which gives all applicants an equitable chance of success. We want to hear about your own experience and perspectives in your application and if shortlisted, during the interview too.
Interview process: Competency-based interview + written task.
Interview date and location: Wednesday 9th and Thursday 10th October 2024, in-person at our London office.
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.
Registered Charity Numbers: E&W1082947, SC040094
The client requests no contact from agencies or media sales.
We are seeking an operational and people focussed Chief Operating Officer (COO) to join our Executive Team. You will drive development of all financial and operational management, processes and reporting, overseeing the organisation’s day-to-day operations including the leadership of Finance, People, Governance, Fundraising, Marketing and Communications and Digital.
The successful candidate will have held broad finance and operations positions, with a track record of interacting at Board level and presenting clear financial and management information. Whilst you don’t have to be financially qualified, we do need someone with strong financial acumen and demonstrable ability to monitor, interpret and communicate financial information effectively. You will have experience in implementing new and/or successful improvements to existing systems and processes, with a track record of driving organisational change. The post holder will have a good understanding of regulation and best practice alongside the ability to develop efficient processes and controls in line with our governance framework. Ensuring that people are at the centre of the Florence Nightingale Foundation (FNF) you will play a key role within the Executive team supporting the charity to achieve sustainable growth and delivery of efficient and effective services ensuring plans are developed and implemented, and targets are met.
You will have a passion for our purpose, commitment to our mission and alignment with our organisational values. Whilst being robust about process, you need to be able to flex to changing circumstances and be skilled at getting the best out of people as well as driving a culture of continuous improvement and learning. Crucially, you will be wholly committed to driving forward the core infrastructure for our work supporting nurses and midwives in leadership development to improve health and care outcomes.
This role provides a unique opportunity to inform, lead and shape the future of our impactful charitable mission and growth.
Principle Duties and Areas of Responsibility
Operational Leadership and Governance
- Overall accountability for the operations of the foundation
- Oversee and optimise internal processes and workflows to enhance efficiency and productivity
- Evaluate and improve overall performance by gathering, analysing and interpreting data and metrics
- Oversee robust risk management processes and protocols proactively identifying and mitigating potential risks
- Oversee the development of all necessary policies to ensure safe and healthy working environments
- Ensure FNF is compliant with all financial, tax, charity and legal requirements
Financial Management
- Oversee the development and monitoring of the financial strategy for the organisation, providing recommendations, information and guidance to the Trustees and Executive team to inform decision making
- Maintain and review polices and processes to ensure good financial controls are in place that meet both legal and tax requirements. This includes maintaining appropriate records and controls over restricted funds to ensure that these are used and reported appropriately
- Support the Finance Manager and Executive team in setting FNF’s annual budget, with robust analysis and justification of intended expenditure, financial forecasts, cashflow etc. securing active engagement and ownership from all internal budget holders
- Oversee the financial reports required to review progress against plans and forecasts throughout the year and ensuring these are disseminated and understood across the organisation
- Accountable for regular financial updates to Trustees including the Finance Investment Committee (FIC) and Board meetings along with the preparation of the financial aspects of the annual report and accounts
- Oversee the management and development of VAT reporting for FNF and trading subsidiary
- Oversee the financial aspect of FNF Global delivery to ensure compliance with HMRC
Systems and controls
- Lead in the development, implementation and monitoring of effective procurement systems and procedures, ensuring that FNF achieves best value and drives efficiencies through our external contracts
- Lead on the annual audit in accordance with current practice and the Charity Commissions Standard of Recommended Practice (SORP), liaising and managing the relationship with the auditors
- Oversee the operation of the payroll process and related HMRC contract ensuring that payments are made in an accurate and timely way
- Work with the Finance Committee to manage the investments for FNF, overseeing regular reviews of the investment policy and portfolio, liaising with external partners as necessary
Fundraising, Events, Marketing and Communications
- Provide leadership around income generation, making sure that this is located within the strategic framework and day to day thinking of the Foundation
- Provide leadership and direction for Marketing and Communications, ensuring that overall plans are in support of our strategic objectives
- Ensure all income generation activities from within this team are fully integrated across the Foundation, recognising the importance of inter departmental relationships
- Lead the team in the planning, communications, income generation and execution of the annual Florence Nightingale Commemoration Service and any similar high profile events.
Digital
- Provide strategic leadership in overseeing digital initiatives, guiding the development and execution of a comprehensive digital strategy
HR
- Provide expert professional judgement, advice, and guidance to the Executive and Senior Leadership teams in developing, monitoring, and implementing people strategies, policies and procedures, workforce and training that meet service needs.
- In partnership with the Head of Operations develop, communicate and implement the People and Culture Strategy.
- Support the ongoing development of a culture to enable the development of a workforce which is at the heart of the organisation, in which colleagues feel valued, safe, and respected.
- Build on our ability to work in agile and flexible ways, establishing innovative ways of working and providing outstanding learning and development opportunities for all colleagues.
- Create relevant and dynamic talent and succession plans, enabling us to develop and support our workforce as well as focus on the long-term skills and capabilities required within FNF
People Leadership
- Lead and develop the operations team, leading by example you will promote a positive and proactive culture, encouraging the team to work collaboratively across FNF
- Effectively manage the performance of the team, ensuring they are working on agreed objectives and outcomes
Person Specification
Experience, Knowledge, and Skills
- Proven experience as a senior leader in ideally a non-profit or public sector organisation
- Strong and extensive operations management experience, financial leadership and programme delivery
- Experience of working on projects to integrate systems and improve processes / ways of working would be highly desirable
- Demonstrated success in strategic planning, organisational development and stakeholder engagement
- Excellent leadership and team management skills, with the ability to inspire and motivate staff
- Exceptional communication and interpersonal abilities, capable of representing the charity effectively to external audience
- Experience of working with a Charity Board of Trustees
- Proven ability to develop a long term financial strategy and plans
- Experience of developing and implementing processes and policies as well as setting standards and targets aligned to organisation objectives
- A commitment to the charity's mission and values
- Excellent numerical and analytical skills with the ability to distil and communicate complex financial information in a way that is easy to understand
- Ability to think strategically, anticipating future trends and developing plans accordingly
- Encourage innovation and seek to understand best practice from both inside and outside the sector
- Strong financial acumen and demonstrable ability to monitor, interpret and communicate financial information effectively is essential
- ACCA/CIMA/ACA or an equivalent finance qualification is desirable
Competencies
- Able to demonstrate strong leadership inspiring teams to achieve strategic goals through collaboration and communication
- Develops and establishes strong relationships both internally and externally to enhance organisational partnerships and drive success
- Champions innovation fostering a culture of adaptability and forward thinking
- Comfortable with ambiguity, possesses the drive, energy and resilience to see through change
- Proactively oversees financial risk and governance, anticipating potential challenges and implementing pre-emptive measures to ensure resilience and assurance.
- Sound judgement to make informed decisions and balance competing demands, even in complex or ambiguous situations.
First Interviews will be held on: 21st October 2024
Strictly no agencies please.
The client requests no contact from agencies or media sales.
Harris Hill is thrilled to be partnering with a global charity in the search for an enthusiastic and committed Database Officer. If you are a CRM expert with excellent attention to detail, this could be the perfect opportunity for you!
In this role, you will focus on managing and maintaining the organisation’s donor and supporter database, ensuring data accuracy and integrity, while streamlining processes for data entry and reporting. You will have opportunity to work in a charity with a rich history of supporting a vital yet often overlooked workforce, the role provides both professional growth and the chance to be part of an important humanitarian cause.
Title: Database Officer
Hours: Full time, permanent.
Salary: £33,000 - £35,000 per annum plus benefits
Location: London with 1 day per week (Monday) working in the office
Closing date: Friday 4th October at 12pm
1st stage interviews will be held in person, week commencing 14th October, and the 2nd stage will be held in person the week commencing 21st October.
More about the role:
As Database Officer, you’ll play a pivotal role in maintaining the organisation’s Raiser’s Edge database, ensuring data accuracy and supporting their fundraising efforts. You’ll collaborate with various teams, providing data insights, handling donations, and ensuring compliance with data protection regulations. Your work will directly impact the charity’s ability to connect with donors and drive fundraising initiatives, helping them continue their vital work.
Key Responsibilities:
- Manage and maintain the Raiser’s Edge database, ensuring data accuracy.
- Support the Development Team with data queries and reporting.
- Process and reconcile donations and assist with direct debit and gift aid claims.
- Provide database access support and training to colleagues.
This role offers the opportunity to work in a supportive, mission-driven environment, where your contributions will have a real, lasting impact. If you're detail-oriented, collaborative, and eager to use your data expertise for a worthy cause, I’d love to hear from you.
To apply for this role and for further details, including a job description and person specification, please email Faye at Harris Hill or apply to this advert.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
The Role Within Unseen
Unseen provides support to people who have experienced Modern Slavery and Human trafficking and actively champions capturing voices in our work and providing development opportunities for those we are working with. Unseen also engages with a range of external partners to promote and facilitate person-centered and survivor informed responses to exploitation.
We develop evidence-based research and policy recommendations that are built from our support and collaboration work with survivors, key statutory service partners and NGOs. The Policy & Partnerships Officer will support the Policy & Research work of the organisation and support in the coordination of the Southwest Anti-Slavery Partnership to ensure delivery of real and tangible benefits for everyone involved, especially potential victims and survivors.
Purpose of the role
The Policy & Partnerships Officer will support in the delivery of Policy & Research projects and the collation of lived experience voices into our research work. You will work closely with the Policy & Partnerships Manager, the Survivor Involvement Coordinator, Senior Caseworkers and Unseen’s Survivor Consultant Volunteers and be responsible for the survivor consultant focus groups.
You will also support the Policy & Partnerships Manager in the coordination of the Southwest Anti-Slavery Partnership. Unseen facilitates the Avon & Somerset Anti-Slavery Partnership board, the Regional Anti-Slavery Partnership board and Bristol Modern Slavery Operational Partnership. We also support the chairs of other force area partnerships in the region and act as a point of contact in the Southwest, providing advice and guidance to partners and promoting proactive activity to eliminate Modern Slavery.
You will work closely with Unseen’s Policy & Research Team and have regular interactions with staff across Unseen’s wider teams including Support Services, Fundraising, Media & Communications and Operations.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
War Child believes that children’s lives should not be torn apart by war. It is the only specialist charity for children affected by conflict, with four main areas of work: protecting children, educating children, supporting communities and campaigning.
The charity are renowned for their creative, innovative and entrepreneurial approach, with strong connections to the gaming, music and creative industries. In 2021, the charity supported over 140,000 children and adults – making it one of their strongest years ever.
It’s an exciting time to join War Child as they have recently launched their new Alliance initiative. The War Child Alliance brings together the five War Child fundraising members (in the Netherlands, UK, Germany and Sweden, plus Children in Conflict in the US), with 14 programme members, based in and around conflict-affected areas across the world and coordinated by a new international body: the War Child Alliance Foundation. Through the Alliance they are integrating programme activities under one umbrella – allowing War Child to combine strengths and pool resources – all with the aim to multiply impact for conflict-affected children.
As part of the Trusts and Institutional funding team of four you’ll work alongside the Head of Trusts and Institutional, Trusts Manager, Trusts Executive and be line managed by the new Trusts and Institutional Funding Lead. Your key objective is to provide operational, administrative, and analytical support to the team to grow income and enable War Child to deliver quality programmes, by ensuring compliance with quality and donor requirements, contributing to effective risk management, providing support for the different donor accounts and ensuring processes and systems are in place, implemented and efficient. The role requires proactive collaboration with cross-functional teams, excellent organisational skills, attention to detail and strong communication skills.
As Trusts and Institutional Funding Executive, you will:
- Develop donor profiles by conducting research on potential donors, including their funding focus, giving history, and connections to War Child
- Plan and prepare meetings with donors by collaborating with senior colleagues and stakeholders to determine strategic objectives and key messages
- Monitor and share potential funding opportunities with the relevant Donor Account Managers within the Trusts and Institutional Funding team
- Support the implementation of internal grant management processes
Ideal skills and experience:
- Experience of fundraising for an international development organisation
- An excellent verbal communicator, confident in dealing with people at all levels, externally and internally, with the ability to influence and negotiate
- Interested and knowledgeable in current developments and trends in the international aid sector
- Committed to War Child’s mission, vision and values
Benefits include:
- Flexible working – for most roles, the following types of flexibility are usually possible: flexible hours, an element of working from home, compressed hours
- Annual leave – 28 days per year (full-time) rising to 33 days with service, plus UK bank holidays
- Pension – all eligible employees automatically enrolled into a Group Personal Pension Plan with a 5% employer contribution, with minimum employee contribution on a salary sacrifice basis
- Family leave – enhanced maternity, paternity & shared parental leave, and family friendly policies
- Healthcare cash plan and a range of wellbeing initiatives, including free, confidential one-to-one wellbeing consultations with trained counsellors
We are driven by a single goal – ensuring a safe future for every child affected by war.
COMMUNITY HUB LEADER
Oasis Hub North Bristol
Full-time (40 hours per week, 1 FTE), Permanent Contract
Salary: £35,217 - £39,647 per annum
Oasis is looking for someone who can combine an entrepreneurial flair and excellent leadership skills to become the next Community Hub Leader supporting the established Hub at North Bristol.
The post holder will lead the development of the Hub, based in the Lawrence Weston area of Bristol supporting the Oasis Academies and wider local community, and to hold the vision of integrated community delivery, which will include a range of services such as family support, volunteering, youth mentoring, deliver a food pantry, community events and a toddler group.
This is a key role as you will be responsible for strategic oversight of the hub charity, ensuring the youth and community work supports the work of the academies, working alongside other local Oasis leaders such as Principals to develop one joined up local vision for the Hub.
A significant part of this role will involve fundraising and business development, working with local people to develop and grow the charity and local community movement.
We are looking for an experienced community leader who enjoys project and budget management, but also has a deep understanding of community work. A degree or professional qualification is valued, but we also value extensive relevant experience and being able to demonstrate an embodiment of our ethos and values.
This is a unique opportunity for a self-reliant and results-focused individual, who is looking to make a difference in this complex and high-profile field of work. In return we offer:
· Flexible working practices which encourages innovation and fresh ideas.
· A supportive network and friendly team in a motivating working environment.
· A non-contributory defined benefit pension scheme with 7% employer contributions.
· 25 days holiday per year (plus Bank Holidays), rising to 30 days after 2 years of service.
· Employee wellbeing schemes such as Cycle to Work and an employee funded health cash plan.
For full details please go the Oasis UK charity website.
Closing date for completed applications is Midday Monday 7th October 2024. Interviews will be held on the 14th October and 22nd October 2024 in person in North Bristol. Please send us your CV and cover letter.
We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups. Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos.
We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks.
Oasis supports Equal Opportunities. Registered Charity No. 1026487
The client requests no contact from agencies or media sales.
The Sentencing Academy, established in 2019, has made significant strides in advocating for effective sentencing practices and enhancing the understanding of sentencing among professionals and the public. Following successful funding we are excited to announce a new opportunity for a visionary leader to join us as the Chief Executive Officer (CEO). This pivotal brand new role will oversee the strategic direction of the charity, strengthening future sustainability and marking a new chapter in its mission to promote evidenced-based approaches to sentencing to help reduce re-offending, provide justice to victims and improve public confidence.
CEO
Location: Central London – Flexible hybrid working
Salary: £65,000 per annum
Contract: Permanent
Hours: Full time, 37.5 hours per week – Part time hours considered
About the Role
This key position offers the chance to shape and develop the future of the Sentencing Academy and its commitment to enhancing sentencing practices and research in England and Wales. It is a leadership opportunity that involves working closely with the senior team to execute a strategic plan that supports the charity's longevity. It is a role that not only focuses on organisational growth and influence but also emphasises the importance of operational compliance, financial health, and fostering strong relationships with key stakeholders and partners.
About You
We are seeking a passionate, and experienced leader with a proven track record in the non-profit or academic sector to join our team as CEO. You will have excellent communication and interpersonal skills, with a comprehensive understanding of sentencing and/or the wider criminal justice system. Your background will include strategic planning, governance, and financial management, with a strong ability to secure funding through grants and partnerships.
You will inspire and lead a diverse team, with expertise to build and maintain strong relationships, and represent our organisation in public forums and the media. Additionally, you will have a proven track record in leading the production of research and/or policy publications. A commitment to Equity, Diversity, and Inclusion (EDI) is essential, along with excellent organisational and IT skills. As a forward-thinking leader you will demonstrate strong analytical problem-solving skills, and the ability to make sound decisions under pressure.
What We Offer
The post is offered on a full time basis at 37.5 hours per week on a permanent basis. Part time hours of no less than 30 hours per week could be considered for the right candidate if required. An attractive package is offered alongside flexible hybrid working arrangements. The salary for a full time post at this level is £65,000.
Closing date is Saturday 5th October 2024 at 5pm.
Sentencing Academy is an equal opportunities employer and welcomes applications from all suitably qualified persons from all backgrounds.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
No agencies please.
Recently named Charity of the Year by Just Giving Awards 2022, we’re committed to moving further, faster to accelerate change for everyone affected by a brain tumour. Brain tumours kill more children and adults under 40 in the UK than any other cancer. We know that a cure can’t wait.
Job Summery:
We understand the power data has to accelerate research and maximise impact and we are determined to be truly evidence based in everything we do.
We are building a loyal and engaged community whose support will help us to fight brain tumours on all fronts; through research, support and campaigning, to save lives and improve quality of life — and this is where you come in. We need you, a talented marketing insight specialist to help us develop and Mardeliver our strategy.
- Location: Hybrid role, 2-3 days a week in the office (based in Fleet, Hampshire)
- Working hours: 37.5 hours per week, with some out of hours working when required.
- Annual Salary: up to £32,960 (dependent on experience)
Who we're looking for:
We are seeking a unique blend of marketer, fundraiser, and data analyst, equipped with the unique ability to analyse and interpret data to drive and evolve campaigns, as well as aid in developing new products. Your natural curiosity will lead you to explore and interrogate all available data points, both online and offline. You'll excel in clearly communicating complex data findings to non-technical colleagues at all levels.
Apply your skills to drive meaningful change and optimise our fundraising and customer experience efforts.
Key accountabilities:
- Campaign Analysis: Collaborate with the Head of Customer Experience (CX) to manage and interpret campaign analysis, providing actionable insights to stakeholders
- Data Visualisation: Create dashboards and visual tools for fundraisers to track and optimise campaigns
- Team Collaboration: Work with the CX team to report on testing strategies and segmentations
- Insight Dissemination: Ensure internal stakeholders understand and utilise insights.
- Market Research: Plan and implement market research to support fundraising and CX strategies
- Compliance: Ensure all campaigns comply with Data Protection and fundraising best practices.
You'll be a great fit if:
We encourage you to apply even if you do not meet all of the below criteria.
Experience:
- Proven experience in designing and implementing both qualitative and quantitative insight projects
- Ability to clearly and positively communicate technical issues at all levels
- Experience in working with personas and data segmentations for campaign optimisation
- Skilled in manipulating and interpreting large data sets to meet client requirements
- Utilising insights to inform product development and campaign strategies
- Strong project management skills
- Familiarity with SalesForce and/or SalesForce Marketing Cloud
- Understanding of database structures and implementation
- Experience working with a charity is a plus
Knowledge, Skills & Abilities:
- Expertise in direct marketing practices
- Advanced Microsoft Excel skills
- Proficient with BI visualisation tools (e.g., Microsoft Power BI)
- Experience with digital automation and customer experience software (e.g., SalesForce Marketing Cloud, Pardot)
- Familiarity with analytical and database tools
- Hands-on experience with content management systems
- Advanced use of ESPs like Marketing Cloud or DotDigital
- Proficiency with market research tools (e.g., Alchemer, SurveyMonkey)
- Strong analytical skills and ability to interpret complex data
- Excellent communication and attention to detail
- Effective project management and organisational skills under tight deadlines
Our amazing benefits:
· 25 days annual leave (pro-rated for those who are part-time)
· Occupational Sick Pay
· Hybrid working
· Flexible working
· Wellbeing support including professional counselling
· A personalised on-boarding programme
· Perkbox – our team discount portal
· Health care vouchers
*Some of these benefits are non-contractual and are subject to change
Diversity and inclusion:
The Brain Tumour Charity is committed to promoting diversity and inclusion in all aspects of our organisation. We particularly welcome applications from individuals belonging to minority ethnic groups, LGBTQ+ communities, people with disabilities, and other underrepresented communities.
We strive to create a workplace that celebrates diversity and provides equal opportunities for all candidates and we encourage all individuals to apply even if they don’t meet all the criteria.
You can find more about what we're doing to become a diverse organisation here.
Eligibility to work:
Whilst we'd love to have you on board, we want to be upfront as we’d hate to waste your time applying for a role where we can’t take you on. At the moment, we're unable to offer visa sponsorship for any of our positions. We're currently seeking candidates who are already authorised to work in the UK without the need for sponsorship, who can remain on a permanent basis.
We are keen to ensure that our recruitment process is inclusive so if you’d find it beneficial to submit your application in a different format, please get in touch.
Advert close date: 20th September 2024
First interview: will be via a Teams video call
Second interview: held in person at our office in Fleet
The post holder will also;
- Contribute to achieving the objectives of The Brain Tumour Charity
- Live and breathe our values by being bold, collaborative and innovative, with a community-first approach to everything you do
- Undertake any additional and ad hoc tasks as required
- Participate in team meetings and other meetings as required
- Monitor and evaluate activities and provide written reports
- Represent The Charity at external events in a professional manner
- Work within an equal opportunities framework
- Adhere to all The Charity’s policies, procedures and working
- Ensure all records are held in compliance with GDPR, The Fundraising Regulator Code of Practice and The Brain Tumour Charity policies.
We process your data in accordance with the Data Protection Act 2018 and the General Data Protection Regulation. For full details, please read our privacy policy for job applicants.
The client requests no contact from agencies or media sales.
About the Company: Medical Aid for Palestinians (MAP) works for the health and dignity of Palestinians living under occupation and as refugees. MAP is the leading UK charity delivering health and medical care to those worst affected by conflict, occupation, and displacement, in the occupied Palestinian territory and Lebanon
About the Role: The Information Management Specialist will focus on the classification of organisational data, ensuring appropriate confidentiality levels, and implementing robust data loss prevention strategies. The role includes analysing and optimizing current SharePoint libraries and leading the development and implementation of an intranet to enhance collaboration and information sharing across the organization.
MAIN RESPONSIBILITIES
Information Classification and Data Confidentiality:
- Develop and implement a comprehensive information classification framework to categorize data based on sensitivity, confidentiality, and regulatory requirements.
- Collaborate with various departments to identify and classify sensitive data, ensuring appropriate security controls and access levels are applied.
- Regularly review and update classification policies and procedures to maintain compliance with legal and regulatory standards (e.g., GDPR, HIPAA).
Data Loss Prevention (DLP):
- Develop, implement, and manage data loss prevention strategies and tools to safeguard sensitive information from unauthorized access, loss, or misuse.
- Monitor and analyse data flows and user activities to detect and respond to potential data breaches or policy violations.
- Work with IT security teams to establish controls and technologies that prevent data leakage (e.g., encryption, access controls).
SharePoint Library Analysis and Optimization:
- Analyse current SharePoint libraries to assess the organization, security, and accessibility of information.
- Develop and implement strategies to optimize SharePoint libraries, including metadata management, document version control, and access permissions.
- Ensure that SharePoint libraries are aligned with the organization's information classification framework and DLP strategies.
Intranet Development and Implementation:
- Lead the planning, development, and implementation of an organizational intranet to enhance internal communication, collaboration, and information sharing.
- Define and document the intranet’s structure, features, and functionality, including user roles, content management, and search capabilities.
- Collaborate with stakeholders across departments to ensure the intranet meets user needs and supports organizational goals.
Data Security and Compliance:
- Ensure all data management practices comply with relevant legal, regulatory, and organisational policies.
- Conduct regular security assessments and audits to identify vulnerabilities in data storage and transmission.
- Maintain documentation of data security protocols, risk assessments, and compliance activities.
Training and Awareness:
- Develop and deliver training programs to educate employees about data classification, confidentiality requirements, and data loss prevention practices.
- Create awareness materials (e.g., guides, FAQs) to support employees in understanding and adhering to information management policies.
Stakeholder Collaboration and Support:
- Collaborate with IT, Finance, Audit & Risk and Fundraising teams to align information management initiatives with broader organisational strategies.
- Provide technical support and guidance to end-users regarding SharePoint and the intranet.
SKILLS, EXPERIENCE & CANDIDATE ATTRIBUTES
Experience & Certifications/Qualifications:
- Higher level qualification in Information Management, Data Science, Computer Science, or a related field.
- Demonstrable experience in data classification, data loss prevention, or information security.
- Expertise in SharePoint administration and optimization.
- Strong understanding of data governance, privacy laws, and compliance standards.
- Excellent analytical, problem-solving, and project management skills
Preferred Skills and Competencies:
- ·Experience with intranet platforms and content management systems (CMS).
- ·Knowledge of information security frameworks (e.g., ISO 27001) and DLP tools.
- Familiarity with data protection regulations (e.g., GDPR, CCPA).
- ·Certification in information governance or security (e.g., Certified Information Systems Security Professional (CISSP), Certified Information Privacy Professional (CIPP)).
Flexibility:
- ·Able to work flexibly in emergencies and to meet specific deadlines including some evenings and weekends.
Ethos:
- Support the mission & values of MAP.
- Support and promote diversity and equality of opportunity in the workplace.
- ·Represent and be an ambassador for MAP.
- Commitment to anti-discriminatory practice and equal opportunities.
- ·An ability to apply awareness of diversity issues to all areas of work.
- ·Abide by organisational policies, codes of conduct and practices.
- ·Commitment to a zero-tolerance policy on sexual exploitation & abuse/safeguarding.
- ·Able to work some evenings and weekends.
- ·Commitment to upholding the rights of people facing disadvantage and discrimination.
Other desirable experience:
- Experience of not-for-profit/INGO environments
- Experience with humanitarian issues, particularly those in Palestine.
MAP has a zero-tolerance policy with regard to Sexual Exploitation and Abuse by MAP‘s personnel against the people they serve. Protection from Sexual Exploitation and Abuse (PSEA) is the responsibility of everyone, and all selected candidates will be required to comply with MAP's PSEA Policy at all times. Selected candidates will therefore undergo rigorous reference and background checks against their past behaviour related to sexual exploitation and abuse, and may be required to provide additional information further on in the selection process.