Events Fundraiser Jobs in Bermondsey, Greater London
IKWRO –Women’s Rights Organisation (IKWRO) is an award-winning charity founded (as the Iranian and Kurdish Women’s Rights Organisation) in 2002. IKWRO is a registered charity which provides advice and support to Middle Eastern, North African and Afghan women and girls living in the UK, who have experienced, or are at risk of all forms of “honour” based abuse, including; forced marriage, child marriage and female genital mutilation (FGM), or domestic abuse.
We work with women and girls of all ages, including lesbian women, bisexual women and trans women. We offer services in Kurdish, Farsi, Arabic, Dari, Pashto, Turkish and English. IKWRO offers free advice, advocacy and counselling services and operates a refuge which provides safe accommodation and specialist support to single women at risk of “honour” based abuse, forced marriage and domestic abuse.
IKWRO also provides training for women and girls to help them understand their rights in the UK. In partnership with other organisations, we assist survivors of abuse with accessing English language classes and education, training and employment opportunities. As well as supporting women and girls directly, we offer advice and training for professionals from the statutory and voluntary sectors, to better understand the needs of the women and girls we represent, the types of abuse they experience and to provide best practice prevention and support services.
We campaign to increase awareness and improve laws and policies to tackle all forms of “honour” based abuse and harmful practices including; forced marriage, child marriage, marital captivity, female genital mutilation, virginity testing and hymenoplasty, discrimination by sharia courts and to push for better laws and policies toprotect women’s and girl’s rights.
As the leading specialist mental health charity for women who have experienced domestic abuse, Woman’s Trust’s mission is to help survivors to overcome the devastating mental health impact of domestic abuse.
This is a pivotal time to join our growing Fundraising team as we work towards our strategy. As our Statutory Fundraising & Partnerships Manager, you will manage existing and develop new commissioner and partner relationships across local and central government, voluntary sector partnerships and other funding bodies, to ensure we can meet the needs of the increasing number of women we support across London and build on our systems influencing work nationally.
If you are looking to make a real impact on women and children’s lives in your fundraising career, supported by a committed and evidence-led fundraising team then please do get in touch.
Hours: 35 hours per week, part-time will be considered minimum 28 hours.
Location: Based at Woman’s Trust’s office, Paddington, NW1/hybrid working.
About Woman's Trust
The charity, established almost thirty years ago to meet the gap in specialist mental health services, is led by and for women and aims to ensure that women affected by domestic abuse can live a life free from further harm and abuse. Our approach is trauma-informed and person-centred, empowering survivors on their journey to recovery from the trauma. We support 900 women and children annually, with an income of £1.04m and 41 staff in 2023/24. We are committed to a positive, inclusive and equitable environment for our staff, service users and volunteers.
You will be joining the Woman’s Trust Fundraising team as we work towards our strategy 2022-2027, to double our income and the number of women we support each year. We are focused on developing innovative mental health services for young women and girls, launching peer-led support groups and providing therapeutic groups to children and their mothers. We are also committed to developing further awareness-raising workshops, and training for professionals and building on our research and policy work to improve systems nationally.
About you and how to apply
As a creative and tenacious fundraiser, aligned to our feminist ethos and our service users', you will have experience in securing multiple-year statutory grants and contracts, with the proven ability to effectively communicate services, and to develop commissioner and wider voluntary sector relationships, aligned to our strategic priorities. You will be able to manage and deliver the whole cycle of income generation, including regular prospecting, grant management and impactful funder reporting.
If you are looking at the next step in your fundraising career into management, whilst making a real impact on women and children’s lives, we want to hear from you! This role offers opportunities for advancement.
To apply, please send your CV and a cover letter of no more than 2 pages outlining your experience, skills and knowledge, relevant to this post and showing us, through examples, why we should choose you.
Please also provide us with the details of two referees. We require their name, contact information, and relationship to you. Referees will not be contacted until an offer of employment is made.
Closing date for applications: 10.00am on Monday 30th September 2024.
Interviews will take place week commencing 7th October 2024.
This post is open to female applicants only, in line with the Equality Act 100 pursuant to Schedule, 9 Part 1 applies. We particularly welcome applications from women from black and minoritised, and disability communities
To apply, please send your CV and a cover letter of no more than 2 pages outlining your experience, skills and knowledge, relevant to this post and showing us, through examples, why we should choose you.
Please also provide us with the details of two referees. We require their name, contact information, and relationship to you. Referees will not be contacted until an offer of employment is made.
Trusts & Foundations Officer
What we offer
- £32,000–£35,000 per annum including London weighting.
- 25 days annual leave (increasing with service).
- Generous pension contribution and wellbeing support.
- Hybrid Work: Central London and remote (Minimum three days in office per week and when required).
Key requirements
- Experience in a fundraising role, with a focus on Trusts and Foundations.
- Experience and a proven track record of delivering and growing income from Trusts and Foundations.
- Knowledge of the voluntary sector, including market and donor trends.
- Excellent communication skills, both verbal and written.
- A genuine and enthusiastic commitment to the values, vision and goals of the Prison Reform Trust.
About us
Prison Reform Trust (PRT) is a registered charity with around 30 staff, volunteers and placements. We are working to create a just, humane and effective prison system by influencing decision-makers opinion formers and the public to:
- Reduce the use of prison
- Improve conditions for prisoners
- promote equality and human rights in the criminal justice system.
Apply by 11:59pm on Sunday 6 October 2024
To achieve positive change for people in prison and the wider criminal justice system.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Race Equality Foundation is expanding during an exciting phase of growth. We are building our team to advance our mission of tackling racism and transforming the lives of Black, Asian, and ethnically minoritised communities.
We are seeking an established fundraiser with experience of raising funds from trusts and foundations and is looking to take the next step in their career. Working in a supportive and well-established charity, you will have the autonomy and agency to lead in developing innovative new funding asks working closely with senior colleagues. You will manage, maintain and enhance relationships with existing partners and identify, approach and win the support of new supporters to expand our work. Through working collaboratively across the charity and producing high quality reports to our funders, you will see the tangible impact of your work on the lives of the Black, Asian and minority ethnic communities supported by the projects you have secured funding for.
It’s a great time to join our team as we grow and diversify our income so that we can continue to expand the crucial work of the Foundation. You will work closely with the SMT to identify and research prospects, develop compelling applications, and manage funding streams. You will play a key role in building an effective Trust and Foundation Fundraising function, establishing effective ways of working across the charity and building positive, engaging, long-term relationships with funders.
The ideal candidate will be committed to tackling racism and reducing inequalities, you will be driven and ambitious, with experience across a range of fundraising methods but must have significant experience in developing Trust and Foundation relationships and evidence of securing 5 and 6 figure partnerships or grants.
With a new set of strategic priorities and support from across the organisation where fundraising is embedded throughout, including a supportive board of Trustees, you will have plenty of opportunities to contribute to the ongoing success of our work.
We offer a comprehensive benefits package that includes 25 days of annual leave, increasing by an additional day each year up to 30 days. We provide a generous maternity, paternity, and parental leave package, as well as an employee wellbeing assistance scheme available to all staff and their household family members, which includes up to 8 one-on-one counselling or therapy sessions annually. Additional perks include free eye tests and a contribution towards glasses, employer pension contributions of 5%, access to a loan scheme, and a robust training and development package to support your professional growth.
Please note, applications via CVs will not be considered.
Closing date for applications is Monday 7th October. Interviews will take place on Wednesday 9th October.
Partnerships Manager
We are looking for a dedicated Partnerships Manager to join a brilliant team of fundraisers!
This is an agile role, working a minimum of two days a week from the London office, offering flexible working and some great benefits.
If you are passionate about challenging the causes of poor mental health and providing people with the tools they need to live their best possible life, then apply today!
Position: Partnerships Manager
Location: London/hybrid (London office a minimum of 2 days a week)
Hours: Full time, 35 hours per week (flexible working available)
Salary: £33,880 to £38,907 (inclusive of London Allowance)
Contract: Permanent
Closing Date: 11:59, Wednesday 2nd October 2024
Interview Date: w/c 7th October 2024
Work for an organisation that research shows is one of the most trusted major voluntary sector brands.
The Role
As Partnerships Manager, you will drive new partnership opportunities and develop long-standing partnerships for the organisation.
With experience in charitable corporate partnerships, you will use your creativity and innovative skills to develop and deliver sector-leading partnerships. You will have responsibility for seeking new and exciting partnership opportunities and drive their delivery and growth to strategically support the charity’s work across the UK.
You’ll have cultivation and stewardship skills to build and maintain your own pipeline, understand and translate trends in the market, and have a track record in influencing internal and external stakeholders to grow and diversify partnerships income.
About You
You will have experience of:
- Working with charity partners across a range of business sectors.
- Working with partners to generate £25k+ in charitable funding, ideally spanning different types of activities and fundraising mechanisms/components.
- Creative and strategic thinking, with passionate for demonstrating how the business community can change the landscape of the UK’s mental health.
- Budgeting processes and tracking and forecasting income and expenditure for partners and your pipeline.
You will occasionally travel the country and work flexibly to meet the requirements of the job role (e.g. occasional evenings and weekends where event attendance is required).
You may also have:
- Knowledge of the mental health / illness sector.
- Sound understanding of relevant fundraising regulations and GDPR.
- Previous experience of working with Salesforce or other fundraising databases.
About the Organisation
In a rapidly changing world, the charity brings together the heritage and experience of four charities from across the country who’ve been supporting people with their mental health for over 50 years, challenging the causes of poor mental health and providing people with the tools they need to live their best possible life at home, school and work.
What will you receive?
You will have plenty of opportunities to enhance your abilities with the opportunity to make a real difference every day. In addition, you will have excellent development opportunities including funded training, career development, and a range of e-learning courses.
You will also receive:
- Employer funded pension
- Flexible working
- Life assurance
- Eye care vouchers
- Training opportunities
- 25 days annual leave, rising to 30 plus Bank Holidays
- Rewards, benefits and recognition platform
- Employee assistance programme
- Your birthday off
- Plus many more great benefits…
“It feels very rewarding to be part of such a meaningful organisation where everyone is valued and has the opportunity to make a difference” Current staff member
We actively encourage and welcome applications from everyone, including applicants with lived experience, those who are Lesbian, Gay, Bisexual, Transgender, Queer (or questioning), Intersex and (asexual) (LGBTQIA+), people with a disability, and people from Black, Asian and Minority Ethnic (BAME) backgrounds.
You may also have experience in areas such as Partnerships, Corporate Partnerships, Strategic Partnerships, Partnerships and Engagement, Fundraising, Fundraiser, Health, Mental Health, Community, Social Welfare, Partnerships Manager, Corporate Partnerships Manager, Strategic Partnerships Manager, Partnerships and Engagement Manager.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Title: Development Officer, UK (Maternity Cover)
Department:Development
Reports to:Senior Manager, Donor Engagement UK
Matrix Management: N/A
Supervises: N/A
Hours:20 hours per week, flexible
Location: Homeworking in UK
Salary: £30,000 - £35,000 pro rata
Duration of Contract: Fixed Term - Maternity cover contract (9 months)
Position Summary
The African Wildlife Foundation is Africa’s largest and oldest international conservation organisation with its HQ in Nairobi Kenya. African Wildlife Foundation’s goal is to create a movement across the continent that ensures expanding economic opportunity coexists with thriving wildlife and healthy ecosystems.
AWF is seeking a confident and highly organised Development Officer to join our ambitious External Affairs team on a part-time basis for 9 month maternity contract, beginning end September. The team is committed to cultivating a diverse pipeline of donors – individuals, corporations and foundations - and stewarding current donors whose contributions support AWF’s mission to ensure that wildlife and wild lands endure in modern Africa.This role is central to delivering AWF’s fundraising goals in the UK.
Reporting to the Senior Manager, Donor Engagement UK, the Development Officer’s role is to provide back-end support to the UK fundraisers supporting the moves management process and smooth running of the virtual office, ensuring compliance with UK laws. The position will manage all elements of the virtual office, administration and reporting and support the team in managing portfolios of donors and prospects targeting mid-level and high net worth individuals, corporates and foundations.
Key Responsibilities
Administration
- Manages virtual offices and membership programme payment processing in collaboration with our data services team based in the US.
- Manages post where it relates to membership mailings. Manages orders for stationery and AWF materials needed to support mailings, events, and donor management (internal and external contracts).
- Support UK Director and Senior Manager, Donor Engagement in organising donor meetings.
- Manage travel and logistics for visiting AWF staff to the UK.
Portfolio growth and stewardship
- Works closely with the global research team to develop prospect lists for UK donors/partners – ensuring AWF is using the best possible tools for research and prospecting in the UK mindful of GDPR.
- Support fulfilment of UK donor stewardship plans to ensure all donors have appropriate and considerate communications from AWF working with AWF’s Communications team, Digital Officer and Director of Annual Giving.
Donor Information Management
- Oversees RE records for UK donors and prospects, making sure mailing lists are correct and can easily be drawn down for communications, maintaining accurate records of all donor interactions, individuals’ programmatic interests, trends in giving, and type of support to solicit.
- Works with Data Services and the UK team to review portfolios and make sure amendments are made on Raiser Edge ( RE).
Content Development and Communications
- Manages regular mailings to target audiences, as well as invitations to organisational wide donor engagement activities.
- Sends donor acknowledgements by email and phone calls (for smaller gifts).
Requirements and Skills
- Knowledge of the UK fundraising market, UK data protection guidelines and best practice and experience of working within these guidelines.
- Demonstrable knowledge of all Microsoft office packages, mail merges and mailchimp software.
- Experience with Blackbaud Raiser’s Edge software.
- Persuasive written communication skills in both creative and technical formats.
- Excellent interpersonal skills with ability to relate to people from a variety of cultural and national backgrounds.
- Demonstratable experience working remotely and independently. Global team working experience preferred or working across time zones.
- Excellent organisational and time-management skills
- Bachelor’s degree
- Demonstrated knowledge of conservation in the African context preferred
Using Anonymous Recruitment
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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Position Title: Senior Development Manager, Donor Network
Location: Hybrid working between London office and remote.
Reports To: Director of Strategic Development
Employment Type: Full-time, 37.5 hours a week (flexible working hours considered)
Scope:
At Big Change we know that great things happen when you build connections, trust and relationships, and enable people to share, learn and act together. If you are a fundraiser who loves building relationships, raising funds that catalyse system change, and facilitating collaboration across a community that is motivated by a common goal, we would love to hear from you. We are looking for a Senior Development Manager who is passionate about exploring new ideas and possibilities within a collaborative environment as well as ensuring our supporters feel valued.
You will manage our Big Change Strive Network: a group of high-value donors who share our values and back our core work. To do this successfully you will be confident in building on strong existing foundations by working with those who have taken part in our Strive challenges and been a part of our ‘catalyst circle’, and you will play a crucial role in deepening and expanding the network and its visibility. There is space for a creative approach in this role because we want to take our incredible supporter network to a new level. Not only will you be leading a large part of Big Change’s fundraising efforts, but you will also be making and introducing new connections that will help to enrich and evolve the Strive network.
Reporting to the Director of Strategic Development, this role is essential in building and maintaining relationships that drive philanthropic support and advance Big Change’s mission. The ideal candidate will have a proven background in major donor engagement, building network identities, network development, managing communities and project management. An interest in systems change is a bonus.
Our Team
Big Change is unashamedly hopeful for a future in which all young people can thrive in life. We know that the issues many young people face are multilayered and inter-connected, and the systems around them need to change in big and multidimensional ways. This is why we find and invest in the people leading change, backing projects and funding early-stage ideas with high impact potential. And why we provide opportunities for our community to connect, learn and act together. Our expert and committed team bring people together to spark lasting change.
Big Change Benefits:
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£1000 Learning and Development Allowance
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Cycle to Work and Season Ticket Loan schemes
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Flexible working
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Pension scheme with up to 5% matched by Big Change
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Monthly phone allowance
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Wellbeing allowance
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Unlimited annual leave policy
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Volunteering days
What you’ll be doing (Key Responsibilities):
1. Fundraising Strategy Implementation:
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Support the Director of Strategic Development to develop and refine fundraising and partnership goals and objectives.
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Execute the organisation’s fundraising strategy, working as part of the Development Team towards a shared target, with a focus on major gifts.
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Identify and pursue new funding opportunities, populating the organisation’s pipeline, ensuring alignment with organisational priorities and project needs
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Work with team members in each area of the organisation to develop a strong model for donor collaboration linked to impact.
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Monitor market insights and adapt to fundraising trends and donor behaviours.
2. Strive Network Management and Development/ Donor Community Development:
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Lead the management and growth of a mission-aligned network, engaging high-net-worth individuals, including those who participate in Strive Challenges.
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Develop and implement strategies to deepen relationships within the Strive Network, fostering a sense of community and shared purpose.
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Work with our comms and marketing team to develop the donor network’s shared purpose, vision statement, brand identity and visibility.
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Oversee the careful research, qualification and stewarding of new partnerships that will help to enrich and evolve the Strive network towards inclusivity and participatory approaches.
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Co-develop value propositions with existing members of the Network to encourage others to join the group.
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Create opportunities for the Strive Network to connect with and add value to our community of changemakers on the ground (eg. mentoring, connections, follow on funding).
3. Major Donor Engagement:
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Lead on relationship management with existing major donors, designing tailored stewardship and ensuring ongoing engagement.
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Review, evaluate and further develop key touchpoints with major donors, collaborating with team members across the organisation and other funders where appropriate.
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Accountable for the identification, cultivation, and welcoming of new major donor prospects, with a focus on diversifying and expanding the Strive Network beyond its current reach.
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Oversee the production of personalised proposals, presentations and reports, sparking ongoing engagement with the network and linking their contributions to Big Change’s community and impact.
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Work closely with the Director of Strategic Development in managing high-profile donor relationships and securing multi-year commitments.
3. Team Leadership and Collaboration:
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Provide training and professional development opportunities for team members.
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Work closely with other teams at Big Change to ensure alignment between fundraising activities and organisational needs.
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Develop, inspire, motivate others to fulfil their potential and foster collaboration across Big Change and its community
4. Data Management and Reporting:
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Working closely with the senior leadership team, track and report fundraising progress, ensuring transparency and accountability in all pipeline development activities.
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Oversee the management of donor databases, ensuring accurate and up-to-date records of all fundraising activities.
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Track and analyse engagement metrics to evaluate the effectiveness of strategies and campaigns.
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Responsible for compliance with all relevant regulations and ethical standards in fundraising activities.
Here’s what we’re looking for:
Experience:
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Highly experienced in fundraising, major gifts, network development, or related roles.
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Proven experience of building a community with shared identity, values and purpose.
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Facilitation of co-design processes, or related experience of such approaches.
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Strong experience of designing engaging events, experiences and creative communications.
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Communications and branding experience helpful but not essential.
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Experience with working across UK and US markets isn’t necessary but would be desirable
Skills:
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Excellent communication, negotiation, and relationship-building abilities.
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Familiarity with donor management systems and fundraising software.
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Understanding of approaching complex problems with systems change methodologies.
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Ability to establish and manage effective working relationships with people of diverse working styles, backgrounds and industry-experience.
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Capability in leading and developing teams.
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Spotting opportunities to engage network, make connections and drive impact.
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Ability to demonstrate the connection between major donations and the outputs and impact of an organisation.
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Proven ability to craft, pitch, and refine compelling proposals that resonate with high-value donors and inspire long-term partnerships
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Proven ability to develop and manage corporate partnerships.
Personal Attributes:
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Results-driven with a strong commitment to the mission of Big Change.
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Thrives on 1:1 relationship building, while also creating a purposeful and inspiring community dynamic.
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A creative self-starter with initiative, confidence, and drive.
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Able to understand and work well with an entrepreneurial mindset.
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Proactive and able to work independently as well as collaboratively with the team.
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Upholds strong ethical standards and is committed to transparency in fundraising.
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Passionate about system change, with a natural ability to build trusting relationships and trust with diverse leaders and philanthropists.
The client requests no contact from agencies or media sales.
Charity People are honoured to be working in partnership with the wonderful National Literacy Trust who are searching for an inspirational and passionate fundraising leader to join as their new Director of Development.
"National Literacy Trust are on a mission to give children and young people from disadvantaged communities the literacy skills to succeed in life. This is a fantastic opportunity to join their senior management team and lead the fundraising and development strategy into an exciting new phase."
- Director of Development
- £85,000 - £90,000 Per Annum
- Permanent, 35 hours per week
- Reports to CEO
- 6 Direct Reports, leading a full department of 20
- As part of our flexible working policy, you will be free to work remotely for the majority of your time if you prefer. However, you will need to be able to be in London when required for events and in person meetings with partners and trustees, team planning days and other duties as part of our senior management team. This will be approximately two or three days per month on average and you will need to cover the cost of your travel.
- Excellent benefits including 28 days annual leave, plus bank holidays and Christmas closure, and generous pension contribution of up to 8%
The role
This key leadership role is at the core of a very successful and ambitious directorate, one that has seen some wonderful achievements across all income streams. This includes award-winning partnerships from the corporate sector, with partners including McDonalds, KPMG and The Premier League, in addition to a fantastic array of trusts and foundations, and strategic relationships with national bodies such as Arts Council of England and the Department of Education.
The Director of Development will continue our impressive growth trajectory and inspire a team of talented and ambitious fundraisers to success. You will work closely with the CEO and fellow members of the Senior Leadership Team, as well as being a key contact for delivery colleagues and programme leads.
About you
You will be an experienced and compelling leader, someone who can demonstrate a successful track record building and delivering fundraising strategies. You will need to show success in achieving income growth, and be experienced across several income streams, including managing strategic partnerships from the corporate world, working strategically with national bodies (e.g. Arts Council) and a deep understanding of fundraising campaigns. You will have exceptional communication skills across all audiences, including working at board level, and have an excellent understanding of financial planning and reporting. You will be a natural leader, who can engage, motivate and inspire the development department, and play a key part in building a strong and inclusive organisational culture, as part of our ED&I commitments.
"The National Literacy Trust empowers children, young people and adults from disadvantaged communities with the literacy skills they need to succeed. We work directly with young people and their families, with the 5,000 schools in these communities, with nurseries, prisons, YOIs and through our teams leading community literacy programmes in 17 places in the UK facing the biggest literacy and poverty challenges. Our research makes us the leading authority on literacy and drives all our work. We are committed to becoming a more diverse and inclusive charity, better at listening to and working in partnership with the communities we exist to serve. Literacy is a vital element of action against poverty and our work changes people's life stories."
To apply
To find out more information and to register your interest, please send your updated CV to Kevin Croasdale () from our recruitment partner, Charity People. If your profile fits what we're looking for we'll be in touch with lots more details and to arrange a follow up meeting.
Key Dates
Closing date: 12pm Monday 30th September
First round interviews online: Thursday 10th October
Second round in-person interviews: Afternoon of Wednesday 23rd October, in-person
We want you to have every opportunity to demonstrate your skills, ability, and potential. Please contact us if you require any assistance or adjustment so that we can help ensure the application process works for you.
For over thirty years, we've recruited extraordinarily talented people into rewarding and vital positions on behalf of some of the biggest and smallest non-profit organisations in the UK and internationally. We also work in partnership with organisations that support diversity in the workplace, recognising the need for continual diverse partnerships in our work. We're proud to be the chosen recruitment partner for many Charities, Universities, Membership bodies and Institutes
Battersea is here for every dog and cat, and has been since 1860. Our multiple award-winning Income Generation department raises around 60% of the Charity’s total income, allowing us to continue to grow to make sure we can be here for every cat and dog, now and in the future.
Our Direct Marketing Team is part of this department, and recruits and develops supporters. We are seeking a Direct Marketing Officer to join this team to manage and deliver a series of high standard direct marketing campaigns across our Regular Giving programme. This individual will be recruiting, retaining and upgrading regular donors to generate income through a variety of direct marketing methods such as direct dialogue, DRTV, digital, and direct mail. They will be encouraging regular monthly gifts or support via one of our main products such as general Regular Giving and Sponsorship, our Lottery, Value Exchange programme and other methods of committed giving as they arise.
This will be a very rewarding opportunity to play a vital role in giving the dogs and cats in our care a better life.
More about Battersea:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love and expert care and get to know their characters and quirks so we can find them a new home that’s just right for them.
All the knowledge we gather in our centres helps us to improve the lives of the animals we’ll never meet, through our work with other rescue organisations and charities. We also help people make informed choices when getting a pet, we provide training and welfare advice, and we campaign for changes in the law when we see that dogs and cats or their owners deserve better.
Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
What we can offer you:
We offer our employees a wide range of benefits to reward them for the value that they bring to Battersea, to support them in their work, to help improve their health and wellbeing, and maintain a healthy work-life balance. These include:
- 28 days of annual leave (plus 8 days paid public holidays) per year
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year
- Annual interest-free season ticket loans
- Discounted gym memberships and cycle to work schemes
- Life insurance
- Support for your professional and career development, including access to digital and in-person training programmes, a wide range of tools and resources, leadership and management training, mentoring and much more.
Our hybrid working policy:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to maintain the benefits of home working, while allowing for collaboration and maintaining a connection to our cause. In addition to this, our offices are in a great location within London, have modern facilities, offer great employee socialising spaces and a discounted café. Best of all, coming on site offers you the opportunity to meet our lovely rescues with lunchtime cat socialising and the occasional office dog!
Equality, diversity and inclusion at Battersea:
At Battersea, we are committed to providing equality of opportunity, and developing and supporting a diverse workforce and inclusive culture in all aspects of our organisation. We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together.
By hearing from and valuing different experiences, perspectives and contributions, we know we can provide the best expert care for every dog and cat who needs us. We particularly welcome applications from people with disabilities and from members of minority ethnic communities, who we know are currently under-represented at Battersea.
As a Disability Confident Committed employer, we're happy to discuss any support or personalisation you may need during your application and/or interview process as part of our workplace adjustments.
Closing date: 30th September 2024
Interview date(s): w/c 7th October 2024
If you think you’re a good fit for the role, and you’re passionate about dogs, cats and our work, then we’d like to hear from you.
For full details, please download our recruitment pack.
To apply for the role, please click the button below. All applications must be submitted before the closing date advertised; we reserve the right to close the vacancy early if a high volume of applications is received.
Battersea is here for every dog and cat, and has been since 1860. We believe that every dog and cat deserves the best.
The client requests no contact from agencies or media sales.
Position: Customer Services and Central Administration Officers
Type: Full time 35 hours per week
Contract: Permanent
Location(s): Office based in either London, Cardiff, Edinburgh or Belfast - with the flexibility to work remotely 1 day per week.
Salary: Starting from £25,791 per annum plus excellent benefits
Salary Band and Job Family: Band 1*, Charity
*you’ll start at our entry point salary of £25,791 per annum, increasing to £27,403 after 6 months service and satisfactory performance and to £29,015 after a further 6 months.
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
The MS Society is a dynamic and customer-focused organization dedicated to delivering an exceptional service to our customers. We are looking for three motivated and friendly Customer Services and Central Administration Officers to join our team and provide outstanding customer support.
As a Customer Services and Central Administration Officer, you’ll be the first point of contact for our customers, providing them with a professional and efficient service. You’ll handle inquiries, resolve issues, and ensure that every customer has a positive experience with contacting the MS Society. You’ll also be responsible for processing a wide range of different income types and supporting with the reconciliation process.
Please note: We currently have 3 vacancies; 1 based in our London office, the other 2 based from our offices either in London, Cardiff, Edinburgh or Belfast. Please specify your preferred location in your covering letter.
Closing date for applications: 9:00 on Monday 30 September 2024
Anticipated interview date: Week commencing Monday 7 October 2024
Interested?
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
- 38 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- Cycle to work scheme
- Death in service scheme
- New family-friendly benefits, including paid leave:
- In the event of miscarriage or still birth
- To support fertility treatments
- For antenatal appointments for both parents
Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
No agencies please.
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