Data Officer Jobs in Westminster, Greater London
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Youth Voice Manager
Reporting To: Head of Youth Engagement
Location: Hybrid (Our offices are based at Phoenix Brewery, W10 6SZ)
Contract: Full Time, Permanent
Salary: £36,000
Benefits:
- Enhanced policies including 25 days annual leave per year, plus public holidays;
- Company electronic devices;
- Remote and flexible working;
- Company Health Insurance;
- Excellent opportunities for training and career progression.
About The Mix
The Mix is the UK’s leading digital charity for under 25s, reaching over 6 million young people each year.
Whatever issue a young person is facing, The Mix is always there for them - via our website, over the phone
or via social media. Our support is free, confidential, and anonymous and can be accessed wherever young
people are.
We connect young people to experts and their peers to talk about everything from money to mental health,
homelessness to jobs, break-ups to drugs and more. No topic is out of bounds, and we are completely
non-judgemental.
The Mix’s mission is to empower every young person to make an informed choice about their wellbeing,
whether that’s through our peer-led and moderated community, multi-channel helpline, counselling
service, crisis support messenger or our range of support content.
We aim to put young people at the centre of everything we do; we use our service data and collaborate
with under 25s to inform every aspect of our services and our wider work. We use youth voice work to share
a platform with young people and put their views and experiences at the centre of the conversation.
Key Responsibilities
Oversee the Youth Voice programme
- Oversee the day to day running of The Mix’s Youth Voice programme, ensuring its alignment with
The Mix’s strategy - Lead the management of a database with 500+ young people, overseeing monthly reporting and
data reviews - Cultivate and maintain a safe, inclusive, and engaging environment for active youth participation
- Matrix manage a team of dedicated Youth Voice staff leads, providing guidance, support, and
fostering collaboration - Design and deliver Youth Voice training for all staff to equip everyone for meaningful involvement
of young people in their work - Advocate for the meaningful involvement of young people in all aspects of The Mix’s internal and
partnership work from ideation through to evaluation - Collaborate with internal teams and prominent brands and organisations to integrate youth insights
into decision-making processes - Lead Youth Voice projects, emphasising the amplification of young people’s voices while managing
- timelines and budgets effectively
- Ensure the effective implementation of safeguarding measures in the Youth Voice department,
creating safe spaces for participation and maintaining compliance with safeguarding policy
and procedure - Work with the safeguarding team to build a culture of transparency and safety across
the organisation - Possible line management of officers and interns
Design engagement opportunities
- Design and implement a wide range of youth engagement opportunities, tailoring approaches to
resonate with diverse groups of young people - Work alongside the Senior Engagement and Training Officer to launch new Youth Voice roles as part
of our community strategy, offering training support and taking the lead in ensuring their success in
these roles - Quality assure all session plans and engagement activities across the organisation
- Actively work to engage lesser heard groups of young people in our programme
- Ensure that all engagement opportunities are accessible, and inclusive of all young people
Community Strategy
- Ensure young people are at the heart of The Mix’s youth-led community, across a range of digital
platforms including social media - Support the community team when needed
- Any other duties as required
Person Specification
Essential
- A commitment to advocating for young people’s voices and ideas, with a drive to support and create
opportunities for them to have ownership of spaces that they use - Experience embedding youth participation frameworks within organisations
- Knowledge and understanding of Youth Voice frameworks and models
- Experience in group facilitation and an understanding of the co-design process
- Experience overcoming key obstacles in embedding youth voice frameworks
- Strong written communication and the ability to demonstrate empathy through written word
- A clear understanding of digital tools that young people use - including social media
- Experience delivering Youth Voice activities
- A youth work qualification or equivalent work experience
- Excellent organisation and administration skills with high attention to detail
- Excellent written and oral communication skills
- Experience of working within safeguarding frameworks
Desirable
- Experience of recruiting, managing, engaging and retaining volunteers
- Experience leading a team, either as a senior practitioner or as a line manager
- Experience managing projects including budgets
- Experience of working in a fast-paced environment with the ability to prioritise your own workload and to manage with competing tasks
We will be interviewing on a rolling basis and reserve the right to close the job advert early if we receive a high number of applicants.
The client requests no contact from agencies or media sales.
We are dedicated to creating an environment where every colleague and volunteer can excel in their roles and make a positive impact on young people. To achieve this, we need to ensure our support for the volunteer lifecycle—from onboarding to offboarding—is robust, efficient, and fosters excellent volunteer management. This, in turn, contributes to an outstanding volunteer experience.
We are seeking someone who shares our enthusiasm for this mission to join us on a fixed-term contract, covering maternity leave, in our People and Learning team. In this role, you will play a crucial part in maintaining and enhancing our volunteer lifecycle processes, managing volunteer data, and ensuring compliance with our policies.
If you have a strong grasp of the volunteer journey, the necessary people processes, and are well-versed in systems and data management, this could be the perfect role for you.
If you’re ready for a rewarding challenge and want to be part of a fantastic team, we’d love to hear from you. To apply, please submit your CV along with a supporting statement that demonstrates how you meet the essential and, if applicable, desirable skills, knowledge, and experience outlined in the job description.
We believe that every young person should have the chance to succeed, no matter their background or the challenges they are facing.
The client requests no contact from agencies or media sales.
Racial Justice Development Lead
Diocese of Southwark
London (Borough High Street) with one day from home
Salary £42,000-£45,000
Permanent
Full time, 35 hours per week with flexible working hours
Excellent benefits including 26 days annual leave, plus 2 local and 8 national bank holidays, increasing to 31 days after 2 years' service, season ticket loan, cycle to work scheme, generous non-contributory pension scheme, Employee Assistance Programme
Are you looking for a unique opportunity to grow and develop your career? If you are passionate about racial justice, equality and inclusion, we have an amazing position for you.
Charity People are delighted to be partnering with the Diocese of Southwark, a rich vibrant mix of churches, schools, chaplaincies and communities across South London and East Surrey, to bring on board a Racial Justice Development Lead.
The Diocese of Southwark is one of the 42 dioceses of the Church of England, created in 1905 from part of the ancient Diocese of Rochester. The Diocese covers South London and East Surrey, is one of the largest Dioceses in the Church of England and the most diverse, and is divided into three episcopal areas: Croydon, Kingston, and Woolwich. Today the Diocese ministers to nearly three million people over an area of 317 square miles through its 293 parishes and 105 church schools. The churches offer welcome, care and dignity to their parishes, supporting those in education, hospitals and prisons, and pioneering communities seeking to reach out and serve in new ways.
Working under the Bishop's Lead for Social and Racial Justice and the Diocesan Secretary, the Racial Justice Development Lead will promote and implement the Diocesan Anti-Racism Charter (ARC). Launched in March 2021, the ARC was introduced to actively counter, disrupt and oppose racial injustice. The role will focus on promotion, engagement, training, resources, research, and data monitoring, while addressing the needs of the wider Diocese and parishes.
Key responsibilities
- Advocate for racial justice within Diocesan structures, by promoting best practices in diversity, inclusion, and belonging with a biblical foundation.
- Provide support and advice to parishes, deaneries and clergy on implementing the Anti-Racism Charter and developing culturally appropriate worship and faith practices.
- Collaborate with parishes, schools and Area Racial Justice Groups to share experiences, support meetings, and coordinate events related to racial justice.
- Collect, analyse and report data on racial injustice, ensuring alignment with Diocesan and National Church Requirements, while staying informed on relevant trends.
Candidates will have a strong understanding of racial justice, anti-racism, equality, and inclusion, especially within a church context, and have proven ability to lead engagement/change programmes. The ideal candidate will be able to collaborate with diverse stakeholders from various disciplines and perspectives. Experience in organising medium to large events and a willingness to understand the structure and dynamics of the Church of England and its Dioceses is desirable. Collaboration is a core value for Diocesan staff and therefore you must be able to work as part of a team for this role.
The role may involve travel across the Diocese and requires flexibility, including occasional evening and weekend meetings.
This position is subject to an occupational requirement that the postholder be a practising Christian under Part 1 of Schedule 9 of the Equality Act.
This is a unique opportunity for someone to make a meaningful impact on the Diocese and the broader National Church by advancing racial justice for all. If you are excited by this, and have the relevant skills and experience to apply, we would be delighted to hear from you.
How to apply:
The application process is CV and Supporting Statement. In the first instance, please send your up-to-date CV to Anish from Charity People or contact Anish for an informal confidential chat about the role and for further details about next steps. The closing date is Sunday 29 September. Interviews will take place in person at Trinity House near London Bridge week commencing Monday 7 October.
Charity People actively promotes equality, diversity and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.
Position: Customer Services and Central Administration Officers
Type: Full time 35 hours per week
Contract: Permanent
Location(s): Office based in either London, Cardiff, Edinburgh or Belfast - with the flexibility to work remotely 1 day per week.
Salary: Starting from £25,791 per annum plus excellent benefits
Salary Band and Job Family: Band 1*, Charity
*you’ll start at our entry point salary of £25,791 per annum, increasing to £27,403 after 6 months service and satisfactory performance and to £29,015 after a further 6 months.
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
The MS Society is a dynamic and customer-focused organization dedicated to delivering an exceptional service to our customers. We are looking for three motivated and friendly Customer Services and Central Administration Officers to join our team and provide outstanding customer support.
As a Customer Services and Central Administration Officer, you’ll be the first point of contact for our customers, providing them with a professional and efficient service. You’ll handle inquiries, resolve issues, and ensure that every customer has a positive experience with contacting the MS Society. You’ll also be responsible for processing a wide range of different income types and supporting with the reconciliation process.
Please note: We currently have 3 vacancies; 1 based in our London office, the other 2 based from our offices either in London, Cardiff, Edinburgh or Belfast. Please specify your preferred location in your covering letter.
Closing date for applications: 9:00 on Monday 30 September 2024
Anticipated interview date: Week commencing Monday 7 October 2024
Interested?
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
- 38 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- Cycle to work scheme
- Death in service scheme
- New family-friendly benefits, including paid leave:
- In the event of miscarriage or still birth
- To support fertility treatments
- For antenatal appointments for both parents
Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
No agencies please.
To fund world-leading research, share the latest information and campaign for everyone's rights. Together we are a community. Together we can stop MS
Job Title: Energy Efficiency Adviser/Caseworker
Accountable To: The C.E.O
Responsible To: Advice Services Manager
Working Hours 21 hours per week (3 days)
Salary: £19,530 per annum (Including London Weighting)
Location: Limehouse Project, Unit 2, 789 Commercial Road, London
E14 and Other outreach venues across the borough
PURPOSE OF THE JOB:
The purpose of this job is to provide energy efficiency advice and casework-level support to individuals and families living in low-income households and facing fuel poverty. The primary goals of the project are:
1. Raise Awareness & Energy Savings - Educate vulnerable local communities, who may lack prior knowledge, about strategies for reducing energy costs and achieving long-term energy and financial savings. The aim is to empower individuals with practical energy-saving techniques and encourage grassroots peer learning within these communities to help spread survival strategies.
2. Energy Advice & Fuel Debt Support - Offer detailed guidance on energy management, including addressing fuel debt issues, to help clients understand their fuel usage in the context of their overall financial situation. This includes enabling individuals to make informed decisions about energy consumption and related financial matters.
3. Assist Vulnerable Communities in Energy Crisis - Equip particularly vulnerable households with the skills necessary to cope with the growing crisis in household energy debt, as consumption rises sharply. This involves preparing communities to manage their energy usage and finances more effectively in the face of increasing energy costs.
4. Income Maximisation & Benefits Awareness - Help raise awareness about entitlements and assist clients in claiming relevant benefits to maximise family income, ultimately helping them manage energy expenses more sustainably.
KEY DUTIES AND RESPONSIBILITIES:
- Holistic Client Assessment and Support - conduct detailed confidential interviews with clients, applying a holistic approach to assess their needs for advice and support.
- Compliance and Quality Standards - Provide energy efficiency advice and casework support that adheres to the Advice Quality Standard (AQS).
- Comply with AQS case management and case recording procedures and processes, contributing to the delivery of high-quality advice and casework, and the collection and reporting of statistical data as required to enable accurate evaluation of the impact of the service and reporting to funders.
- To be responsible for delivering high-quality one-to-one advice and casework on energy efficiency - targeting our food hub participants and other local residents who are on low income.
- To raise awareness and assist people without any previous awareness/knowledge of how to save on energy costs and develop long-term energy and monetary savings within their homes.
- To facilitate and deliver monthly Switching Off Poverty workshops/talks/group sessions about fuel poverty; how to identify at-risk local residents; what tools/assistance is available; and how to impart help and guidance following the end of the programme - these workshops aim to enable participants to access tools and develop the new skills required to help them monitor, track, record, and understand their household fuel use and bills.
- Provide advice and assistance through a range of channels; Face-To-Face, Telephone, Teams/Zoom, WhatsApp as well as via email/letter.
- To ensure that the service offered is tailored to the needs of clients and takes into account the particular needs of each individual, including issues around communication, understanding, and vulnerability.
- Through clear communication and consultation, ensure that clients remain involved in resolving their energy debt, benefit, and money management issues and are kept informed on the progress of their case throughout our work with them.
- To provide advice and support around energy efficiency and money management; income maximisation; budgeting; saving; debt and understanding and accessing appropriate financial products.
- To effectively use the database system (Lamplight) to organise and manage client support and to take on issues (as cases) for the client that may have issues with billing and metering problems. Take up complaints and provide grant-assisted schemes. All work is to follow the file LHP’s management procedure.
- To be responsible for the delivery of an agreed annual project plan, meeting targets and milestones for the Energy Efficiency advice service.
- To liaise with other agencies and develop and sustain good working relationships with those agencies.
- To be responsible for maintaining project files with evidence of project outputs and milestones.
- Supported by the Advice Services Manager and members of the team, you will collectively develop relationships with other organisations by attending various borough-wide forums and raising awareness.
- To be responsible for preparing the quarterly project monitoring report to send out to the funder and ensuring progress against milestones and achievement of agreed targets are being met.
- To contribute to the monitoring of the project and provide quarterly and annual monitoring data and evaluative reporting to the Services Manager for dissemination to the Funders.
- To establish and maintain warm relations of trust and cooperation with clients in keeping with the Limehouse Project ethos.
- To remain alert to issues relating to capacity, client understanding, and safeguarding issues when working with clients and promptly consult with the Advice Services Manager regarding any areas of concern.
- To respond to clients’ file reviews, take action and follow the key date task diary on the LHP database system.
- To strictly adhere to all LHP policies, in particular those on confidentiality, equal opportunity, case recording, file management policy, etc. Strictly follow the AQS Quality System e.g. clients’ filing system, monitoring system, referral system, etc, and keep them up to date.
- Community Engagements and Partnerships – Liaising with other agencies, such as local authorities, health services, and community organisations, on behalf of clients.
- To liaise with other agencies and develop strong working relationships to support clients effectively, including partnerships with GP surgeries.
- Deliver advice sessions at the LHP office, GP surgeries, and other outreach venues, raising awareness of available support services.
- Participate in borough-wide forums and activities to develop relationships with other organisations and enhance community awareness.
- To observe all rules relating to Health and Safety.
GENERAL RESPONSIBILITIES:
1. To support the Limehouse Project’s overall goals and vision.
2. Carry out day-to-day general administrative duties that are vital to the smooth running of the services and specific project-related work such as responding to letters, doing follow-up work, etc., and its online appointment sheets for LHP and external partners.
3. Attend Limehouse Project staff meetings regularly.
4. Carry out such other duties, as the LHP manager and management committee shall from time to time require.
5. Keep up to date by undertaking further study or training, as may be necessary or which may be required by LHP and which contributes to the provision of an effective service.
The duties laid down in the job description may change following a review and consultation between the post-holder and line manager.
PLEASE APPLY VIA OUR WEBSITE, USING THE APPLICATION FORMS.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Project Officer – Behaviour Change & Engagement
(Reigate & Bansted)
£28,831 per annum (pro rata for part time hours)
(Ref: SUS4322)
Full Time 37.5 hours per week – happy to talk flexible working.
Fixed contract until 31st March 2025
Base: Hybrid with opportunity to work at Reigate & Banstead Borough Council Offices
About the role
An exciting role to deliver a tailored package of support that will help Reigate and Banstead Council to increase levels of active travel in the area. You will engage with schools, workplaces, and communities to support and enable more people to walk, wheel, cycle and scoot for local everyday journeys, instead of taking the car.
As the Project Officer, you will plan and deliver fun, innovative and engaging activities such as mapping safe routes, leading rides and walks, practical skills sessions, competitions, initiatives and information events. The range of activities, events and resources will be adapted to meet the needs of the different audiences and will be designed to be inclusive so as many people as possible can benefit from the project and more local journeys can be travelled actively.
This role will require you to work with a range of people across local and diverse communities, workplaces and schools in Reigate and Banstead. Creating relationships with key people and employers, understanding the barriers, challenges and opportunities to actively travel. You will be working closely with others to develop a programme of activities.
You will have the opportunity to give people confidence, enthusiasm and skills to travel more actively, through events and community activities.
You will build and manage internal and external relationships with key people such as school or community travel champions, local authority colleagues and other Sustrans delivery officers.
Within the role, there will be an expectation to capture the impact of the project through completing reporting and monitoring, writing case studies, capturing quotes and photos and contributing to an end of project report.
This role will require travel and work at locations as necessary to undertake projects on behalf of Sustrans.
About you
You should have experience of working with children and young people within a community setting and delivering physical activities to groups. Your knowledge of the local area will help you form relationships with a wide range of organisations, groups, and individuals.
You will be a self-motivated and solution driven individual used to working independently as well as part of a team, with the ability to plan and prioritise your workload.
Sustrans has a long-term commitment to being a charity for everyone - reducing inequality, valuing diversity, enabling inclusion and ensuring all people are treated with dignity and respect. We aim to be a truly inclusive employer and welcome applications from people from all parts of the community, in particular from under-represented groups.
What we offer
In return we can offer true hybrid working to suit individual circumstances and a flexible, supportive and rewarding working environment.
Wellbeing
- 28 days’ leave per annum plus bank holidays for full-time working
- Ability to buy an extra week of annual leave (pro-rata for part-time staff)
- Staff volunteer days
- 24/7 free, impartial and confidential support service
- We are members of the Green Commute Initiative and Cycle Scheme who both offer cycle to work schemes
Financial
- Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Sustrans
- Bike, computer and season ticket loans
- Discount benefits
- London Weighting Allowance of £4,530 for all those living within a London Borough (32 local authority districts plus the City of London)
- Death in Service benefit – 3 x annual Salary
Family Friendly
- Enhanced maternity and paternity pay
- Flexible Working practices (full time hours are 37.5 per week, Monday - Friday)
Additional information
- Closing date for the receipt of completed applications is 23:59, 03 October 2024.
- Interviews will take place via MS Teams on the 15th or 16th of October 2024
About Sustrans
At Sustrans you'll be part of a movement to make it easier for people to walk and cycle.
We're all here to change things! You’ll be part of an incredible community of talented, passionate, creative, problem solvers all working together to change things for the better. We act locally and think big - we have a vision of a society where the way we travel creates healthier places and happier lives for everyone.
You'll be questioning the status quo and daring to imagine a different world. You'll work on exciting, impactful projects that will stretch and empower you and you'll be rewarded by seeing the difference you make to people, communities and the planet.
We believe including everyone is central to who we are and what we want to achieve, we welcome difference and pride ourselves on creating a culture where you can be yourself and where your wellness is supported.
You'll be guaranteed to make friends for life and work with a team that is incredibly flexible, supportive, ethical and fun.
We are recruiting for a well know animal charity for temporary full time Supporter care officer based in central London, this post is for 6 months initially.
Brief overview of role
To play a key role as part of a busy Supporter Care team delivering outstanding multi-channel services to existing and potential supporters and donors, through the provision of high-quality supporter care, donation and fulfilment services.
To work closely with other fundraising teams and stakeholders to deliver an excellent service to a variety of supporters, including delivering fundraising stewardship activities.
The Role
To respond to donor and potential donor enquiries through multiple channels with the aim of complete supporter satisfaction and, encouraging supporters to retain or increase their support
To respond in appropriate tone and style in a timely manner with accurate information, following agreed contact structures and completing the necessary administration, such as collecting a donation or adding information onto the database
To take inbound and make outbound telephone calls/emails as required to new supporters, follow up queries, address concerns, verify details or thank donors.
To retain and manage information needed for contact management, using appropriate resources and reference materials, including preparing and sending briefs to the rest of the team and agencies/suppliers
To handle complaints from a variety of sources and respond sensitively and in line with agreed quality objectives
To contribute to the teams objectives by actively taking part in, or leading on specific projects
To recognise fundraising opportunities and promote them amongst the charitys supporters
The Candidate
Experience of working in a fundraising customer service environment, delivering stewardship activities, asking people for money, and understanding the importance of delivering excellent customer care
IT literate, across all standard Office software with experience of using databases and data collection.
Excellent call handling skills and the ability to respectfully, honestly and transparently adjust communication to different audiences, recognising the importance of diversity.
Excellent interpersonal and communication skills both written and oral.
Highly accurate with excellent attention to detail and ability to problem solve effectively.
IMPORTANT NOTE
Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.
We apologise that we cannot contact everybody in person but thank you in advance for your interest.
Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.
Salary: £34,085 per annum (plus £5,023.71 London Weighting if applicable)
Location: Old Street, London or hybrid
Contract: Permanent
Hours 37.5 per week
Closing date: Tuesday 8th October at 11:30pm
Do you want to use your social media expertise to engage audiences across a range of social media channels? Are you passionate about delivering high quality content to tackle the housing emergency?
Then join Shelter as a Social Media Officer and help champion Shelter’s brand in the fight for home.
About the role
This is an amazing opportunity to share ownership of the content on all Shelter’s branded social media. Whether it’s providing social media planning, delivery or guidance, we’ll look to you to create eye-catching content that delivers Shelter’s message to a range of audiences.
Representing the team to project groups, you’ll advise on best practice, and gain insight through analytics to ensure that our content remains relevant, engaging, authentic and accessible.
Creative and responsive, we’ll rely on you to maintain Shelter’s social media presence with day-to-day and reactive content, as well as support the moderation of our social media community, and liaise with key internal and external stakeholders on the issues that matter.
About you
Confident managing social media channels, you can effectively engage with key audiences to maintain a user-centred presence and champion the brand.
You’re comfortable managing competing priorities and are proactive in your approach. An excellent communicator, you’re as comfortable communicating your findings to stakeholders as you are representing the Social Media Team across Shelter’s directorates.
Above all, you are passionate about using your creativity to bring an end to the housing crisis.
Benefits
We offer a wide range of benefits, including 30 days annual leave, enhanced family friendly policies, pension, and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support, and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.
About the team
The Social Media Team is part of the Comms and Content sub-directorate and works closely with numerous teams across Shelter to manage organic social media output across comms, fundraising, retail and services.
Using evidence-based data and audience insight to shape our message, we create engaging and authentic content to engage as wide an audience as possible in our fight for home.
About Shelter
A home is a fundamental human need. Yet millions of people across the country struggle daily with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, and across society, and leading the way to a safe home. We need ambitious, motivated individuals who are passionate about our cause to join us at this exciting time.
At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our decisions, we take pride in being inclusive, fair, equitable and transparent.
We are committed to combatting racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.
How to apply
Please click ‘Apply for Job’ below. You are required to submit a CV, and responses to points 1-4 of the ‘Person specification’ section of the job description of no more than 350 words each.
Please provide specific examples following the STAR format to ensure you demonstrate how you address the behaviours below throughout your responses:
- We prioritise diversity and have an inclusive and open mindset
Any applications submitted without a supporting statement will not be considered.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
Job Title: Information & Advice Helpline Officer (Maternity Cover)
Hours: 17.5 hours (Tuesday 9.30 - 4.00, Thursday and Friday 9.30 – 4.30)
(Some flexibility with hours/days may be possible)
Contract: Maternity Cover - Fixed Term to May 2025 (possible extension subject to funding)
Location: This role operates from our office in Thornton Heath
Salary: £8542.58 pro-rata from FTE of £25,627.74
Background to the Role
Do you have helpline or call centre experience? Are you good at communicating on the telephone? Do you enjoy helping people to find information and solutions to challenges? Are you approachable and a good communicator? We need you to join our high volume, friendly helpline team of staff and volunteers, answering calls and providing information and support to older people in Croydon.
Our helpline is a first point of contact for many older people and their families and carers as they tackle a variety of issues around finance, social engagement, housing and council tax, travel concessions such as Blue Badge and Taxi card. You will play a crucial role in answering our busy Information & Advice Helpline phone: listening carefully and sympathetically to callers, finding solutions to their queries or issues and. The role is varied and very rewarding, and no two days are the same.
Main Duties (but not limited to)
- Providing information and signposting to callers to our Helpline and to people enquiring by email
- Entering new client referrals on our database and recording each new enquiry on our systems
- Supporting and supervising volunteers within the I&A Team
- This list is not exhaustive.
Responsibilities will include (but are not limited to)
- Offering a friendly and professional first point of contact for people phoning or emailing Age UK Croydon’s I&A Service
- Listening carefully to what clients say and ensuring the response to every enquiry is centered around them.
- Finding out clients’ needs, by asking them open questions about their circumstances, and opening up opportunities to offer them holistic support.
- This list is not exhaustive.
CVs will not be accepted.
Closing date: 12pm, Friday 18th October 2024
Interview: Thursday, 24th October 2024
This post is subject to a Disclosure and Barring Service check.
Our mission is to reach, involve, support and connect people so they can age well in Croydon.
The client requests no contact from agencies or media sales.
You will be at the forefront of our mission, helping to change the narrative about young people who experience homelessness in the UK.
You should have experience of securing press coverage and be comfortable delivering engaging and relevant stories for the media.
You will be at the forefront of building EveryYouth's youth engagement function which aims to give marginalised young people a voice to share their experience and stories. Alongside this work you will maintain and uphold strict safeguarding and GDPR practises.
You will work with a team to maintain EveryYouth's website and newsletter and oversee EveryYouth's social media content and delivery.
Finally, you will think strategically about the direction EveryYouth is taking with our external communications, and measure and evaluate our work against agreed KPI's.
We are looking for someone who is ambitious for the future of every young person, and who relishes the challenge of presenting marginalised young people in a positive, uplifting way, going against the longstanding norms. You should have an incredible eye for detail and enjoy working with a small, but highly collaborative team.
EveryYouth prides itself on ‘doing charity differently’ and you’ll be excited about the opportunity to join a new charity with a start-up mentality where your ideas can help shape the future of the organisation.
If you're looking for a role where your skills, passion, and dedication will come together to create a brighter future for young people, we encourage you to apply. Join us at EveryYouth and be a part of something truly extraordinary – together, we can help Every Youth reach their full potential.
Essential Experience, Skills, Knowledge and Attitude
- Experience of placing stories in broadcast and/or print media.
- Able to develop strong relationships with the media.
- Excellent written and verbal communication skills.
- Experience managing social media accounts, website and email marketing systems
- Excellent attention to detail.
- Pro-active and positive, with a creative approach to problem solving.
- Highly organised with the ability to manage conflicting demands.
- A strong commitment to EveryYouth’s mission, vision and values with a passion for making a significant and strategic difference to the lives of disadvantaged young people in the UK.
- A desire to shape the future culture of an organisation.
Desirable Experience, Skills, Knowledge and Attitude
- Experience of working with vulnerable young people to share their stories
- Experience of securing and delivering media appeals
- Excellent design and video editing skills.
- Line management
The client requests no contact from agencies or media sales.
We are delighted to be launching the Social Impact Fast Track, a two-year career and leadership development programme which will enable you to develop as a future leader within consulting and evaluation in the education sector.
About ImpactEd Group
ImpactEd Group supports education and purpose-driven organisations to maximise their potential. We do this by helping our partners to be consistently impactful and operationally sustainable. ImpactEd Group is made up of ImpactEd Consulting and its specialist practices, ImpactEd Evaluation, ImpactEd Philanthropy and our most recent practice ImpactEd Data and Artificial Intelligence. Drawing on our domain expertise and technical skills in these areas, ImpactEd Group aims to be the first port of call for leaders across the education ecosystem. Since being founded in 2017, ImpactEd Group has worked with thousands of schools and hundreds of organisations, serving more than a quarter of a million pupils annually. Our strategy commits to systemic impact by helping our partners to make better decisions. We also empower our team to make decisions on behalf of the organisation as part of our aspirations for employee ownership.
About the programme
As well as a commitment to the organisations we work with, we have a commitment to our people and developing the next generation of leaders within the social impact, consultancy and evaluation sectors. We are excited to launch our two-year career and leadership development programme which will provide an opportunity to work within, and rotate between, our organisational practices.
We are delighted that you are interested in joining the Social Impact Fast Track. In the first year of your programme you will join the team as an Analyst and, subject to successful completion of year one, in year two you will progress to Senior Analyst. During your two-year programme you will work within at least two of our organisational practices. You will work directly with our partners, understanding their needs and supporting them to maximise their impact. During the programme you will also lead pro-bono projects for our corporate social responsibility partners.
In addition to gaining experience with our partners and within our teams, you will undertake a structured learning and development programme which includes mentoring from one of our Group Directors, and regular learning and development sessions including a dedicated professional development budget. Between years one and two you will receive a two-week paid break and a budget of up to £1500 to complete a research project on ‘Impact and Sustainability’ and report your findings back to representatives of our Group Board. You will also have the opportunity to have a two-week placement in one of our partner organisations, to help you develop your professional skill set. At the end of the programme we expect a number of participants to apply for and progress into our Officer and Manager roles, or look to secure positions with our partners or other like minded social purpose organisations.
This programme is an opportunity to work within a growing education-focused social enterprise and contribute to directly supporting our social purpose organisations. This programme is open to applicants from a range of backgrounds, whether you are a recent graduate, returning to work or looking for a career change.
We are excited to launch this programme and we look forward to receiving your application.
You can view the full information pack for this opportunity here. The information pack includes:
-
A breakdown of the two-year programme
-
Learning and development opportunities
-
The role and person specification
-
Details of the application process
-
Details of the pay and benefits associated with this opportunity
We have a rolling application process and our next application review point will be on 21st October. Please submit your application by 23:00 Sunday 20th October.
The client requests no contact from agencies or media sales.
Leading the way in resident empowerment Watmos' unique approach has put it at the forefront of transforming communities, providing great homes and exceeding expectations. We are seeking an outstanding and dedicated individual who shares our passion for improving people's lives.
If you enjoy working with people from different walks of life and backgrounds and thrive on making a positive impact within local communities, then we would like to hear from you.
This role involves supporting the implementation of the resident involvement strategy and ‘Resident Voice’ activities to ensure their success, whilst ensuring resident scrutiny and influence is central to improvements and service delivery. You will plan and oversee a range of activities and events, whilst building relationships with both residents and staff to ensure the successful delivery of our resident involvement strategy. You will be also supporting the resident scrutiny panel to analyse performance information and carry out reviews of service areas.
The ideal candidate will have a strong background in working with local communities to achieve positive results, along with experience in housing, customer-focused service delivery, or administrative roles. They should possess excellent interpersonal, organisational, and negotiation skills, with a proven ability to prioritise tasks effectively. Strong proficiency in IT, exceptional customer service, and both written and verbal communication skills are essential, including the ability to convey information clearly, fluently, and concisely.
Job Purpose
- Support the implementation of the resident involvement strategy.
- Drive the implementation and success of ‘Resident Voice’ activities ensuring resident scrutiny and influence is central to improvements and service delivery.
- Plan and oversee a range of involvement activities and events
- Support the resident scrutiny panel to analyse performance information and carry out reviews of service areas.
- As well as working with residents, you'll be building relationships internally to ensure the successful delivery of our resident involvement strategy and buy-in from all staff, so you'll need to be someone who can build a great rapport with people.
We are genuinely proud of our diversity, our people, our values, our homes and our achievements and you will support our ongoing evolution.
In line with our ethos as an organisation we are committed to creating a diverse and inclusive organisation with a sense of belonging, where everyone knows their opinions matter and their talents can be fully utilised. We encourage applications from those of all backgrounds and strongly value having a workforce that includes people who have different life experiences.
The client requests no contact from agencies or media sales.
We have an opportunity for a highly organised individual to join our Quality Team, as a Quality Administrator. With proven skills and experience of using IT, excel and databases related to administrative tasks to support the wider organisation. You will play an essential role with supporting the team and the service operational teams.
You will be the first point of contact for teams who need support with any case management system queries, incidents and accidents and any data related queries. Strong customer service skills are essential for this role. You will be adaptable and able to work in an agile environment to support the team meet deadlines and reporting cycles.
The weekly working hours are 37.5 hrs, to be completed between 9am-5pm Mon- Fri. This is a hybrid based role with two days a week completed at our national office.
This advert may close early if enough applications are received.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Talent Set are thrilled to be partnering with a fantastic human rights organisation who are seeking a their new Senior Income & Engagement Officer. This role will play a pivotal part in shaping the individual giving programme, focusing on engagement, retention, and acquisition of supporters who share their commitment to social justice.
Key Responsibilities:
- Develop and implement strategies to strengthen relationships with individual donors, enhancing supporter journeys and creating compelling fundraising campaigns.
- Collaborate with the communications team to craft and deliver personalised and inspiring donor communications across multiple platforms.
- Use data insights to monitor and report on campaign performance, continuously optimising approaches for improved donor engagement and fundraising outcomes.
- Contribute to the growth of individual giving by identifying innovative ways to engage new supporters and cultivate lasting relationships.
Person Specification:
- An experienced fundraiser with a track record of managing individual giving programmes and increasing supporter retention.
- Strong communication and storytelling skills, able to convey complex messages in a way that resonates with diverse audiences.
- Confident with data-driven decision-making, you are comfortable using CRM systems to track performance and drive improvements.
- Passionate about social justice, you bring creativity, energy, and a proactive attitude to your work.
To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.
We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Profile:
The person appointed to this post will be passionate about the concerns and needs of older and vulnerable people within the local community. They must have an empathetic heart, work effectively as a team member, and agree to follow Evergreen’s ethos and values.
Job Purpose and Role:
This is a fantastic opportunity to join a busy and expanding charity and work within a dynamic team. The finance manager is responsible for support and maintenance of financial services and reporting to senior management. These duties include but are not limited to supporting the Finance Officer, maintaining accounts functions, budgeting and assisting in the drafting of monthly management reports.
Responsibilities
Reporting directly to the COO the Finance Manager will support and assist the Finance Officer in all routine bookkeeping duties, ensuring the smooth running of financial operations. The Finance Manager ensures that effective methods are put in place to meet current and upcoming regulations of Charities e.g. Charities SORP (FRS102).
Duties (this list is not exhaustive)
· Supervision of regular posting of purchase and sales ledger entries.
· Preparing monthly management accounts, including comparatives to budgets, trends and forecasts.
· Compiling Balance sheet reconciliations
· Facilitating the use of account software to generate management accounts reports.
· Preparing quarterly ‘Income and Expenditure’ reports for Managers.
· Preparing interim/final financial project reports for submission to funders.
· Providing accurate and timely financial information to support the organisational financial strategy and decision-making process
· Ensuring all transactions are recorded, filed and reported correctly
· Streamlining and improving accounting systems, controls and process environment
· Reviewing and updating the current organisation's policies and procedures
· Preparing supporting schedules for annual audits and working with external accountants to assist in the preparation of annual financial statements.
Knowledge
As an experienced Finance Manager, you must be knowledgeable in the following areas:
· Proven expertise with computerised accounts systems.
· An understanding of Liberty Account software would be an added advantage.
· Understanding of Charities Commission requirements
· Highly proficient computer skills including in-depth knowledge of Excel and major Microsoft programs
· GCSE Mathematics and English
· AAT Level 3 or equivalent
· Good editing, data collection, and record-keeping with analysis skillset
The client requests no contact from agencies or media sales.