Customer Services And Data Manager Jobs in Islington, Greater London
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This is a busy multi-faceted role in which your organisational and interpersonal skills will be crucial. A flexible, capable person with a purposeful attitude will do well. At QCCA, our staff are committed to going that extra mile, and even further, to get the job done, to the highest standard.
KEY DUTIES
• Liaising with external suppliers and customers
• Formulating and setting up supplier payment runs
• Preparing and Filing invoices, data entry
• Responsible for credit control
• Reviewing and posting staff and credit card expenses
• Managing all financial records and daily bookkeeping of the business
• Maintaining accurate and up-to-date financial records using QuickBooks accounting software
• Process Accounts Payable and ensure invoices are coded
• Preparing monthly Bank reconciliations and credit card transactions
• Assist with the budgeting and forecasting function
• Assisting with the preparation of Year-End audits
• Managing petty cash
• Monthly payroll and pension duties
1-page cover letter required
The client requests no contact from agencies or media sales.
Peer Support Group Development Officer - Midlands Area
Must live in the Midlands area (Birmingham, Nottingham, Coventry, Worcester etc)
Job Type:
Full-Time- 37 hours per week, remote working with travel across region and occasional national travel, flexible working negotiable by prior arrangement.
Overview:
Following the successful application of a National Lottery award, we are seeking two dedicated and compassionate Peer Support Group Development Officers to set up and sustain local peer support groups for people living with and affected by prostate cancer. These roles focus on building on our established networks to expand peer support in defined areas, facilitating group formation, and enhancing service delivery through strategic outreach and resource development.
This role offers a unique opportunity to make a significant impact on the lives of individuals living with and affected by prostate cancer, providing crucial support through community-based initiatives. If you are enthusiastic about volunteer management and community service and have the skills and experience, we are looking for, we encourage you to apply.
Key Responsibilities:
- Group formation and support: Oversee the setup and operation of 10-12 self-sustaining and independent peer support groups within your assigned region across the lifetime of the three-year project. Ensure smooth delivery, monitoring, and evaluation of group activities. Support existing group leaders and organisers to reach more people living with and affected by prostate cancer with tools and resources.
- Volunteer Coordination: Recruit, train, and support volunteer Support Group Leaders. Assist in the co-production of training materials and resources, aimed at creating self-sustainable groups.
- Community Engagement: Conduct outreach to map existing support services and facilitate the integration of these services with the peer support groups. Host local engagement events to boost volunteer recruitment.
- Data and Case Management: Use a Customer Relationship Management (CRM) system to support high-quality volunteer and case management, ensuring accurate data collection to support service outcomes.
- Training and Development: Develop and deliver tailored training programmes for volunteers based on the specific needs of Group Leaders and Organisers. Set up regional forums for sharing best practices and peer networking. Encourage use of Members Portal to share good practice.
- Documentation and Compliance: Ensure compliance with Best Practice Guidance document. Ensure adherence to safeguarding policies to maintain safe governance of peer support groups.
Skills and Qualities Required:
- Strong Facilitation and Communication Skills: Ability to engage effectively with diverse groups. Excellent written and verbal communication skills are essential.
- Project Management: Proven skills in managing complex projects with multiple stakeholders. Ability to meet deadlines and manage a varied workload.
- Volunteer Management: Experience in recruiting, training, and supporting volunteers in community settings. Knowledge of best practices in volunteer management.
- Influencing: Experience of influencing a wide range of partners and stakeholders, and in particular clinicians and voluntary and community providers within the health and wellbeing community.
- Community Development: Experience of developing and delivering community services with a range of stakeholders, including health and social care workers, commissioners, local authority and community and voluntary partners.
- Data-Driven Approach: Experience with data collection and CRM systems and a commitment to data-driven service evaluation.
- Community Sensitivity: Experience collaborating with people with a lived experience of cancer or other long-term conditions. Ability to understand and empathise with community needs.
- Administrative: Strong administration and IT skills to maintain accurate records and documentation.
- Safeguarding Knowledge: A good understanding of safeguarding practices, particularly concerning vulnerable populations.
Educational Qualifications:
- Relevant qualification or experience in Community Development, Psychology, Public Health, or a related field is preferred.
Essential Requirements:
- A genuine commitment to promoting equality, diversity, and inclusion in all aspects of the role.
- Right to work in the UK.
- Willingness to travel within the designated region and, on occasion, nationally when required.
- Live in the area/region - Midlands (Birmingham, Nottingham, Coventry, Worcester etc)
Please provide a CV and a supporting statement that addresses the included questions
We are hiring for two positions. Please indicate which area you are applying for.
You MUST live in the area/region of the Midlands (Birmingham, Nottingham, Coventry, Worcester etc)
The client requests no contact from agencies or media sales.
This is an opportunity to join Refuge as the Director of Service Delivery, providing leadership on all aspects of service delivery and survivor engagement.
Refuge is the largest domestic abuse organisation in the UK. On any given day our services support thousands of women and their children, helping them to overcome the physical, emotional, financial and logistical impacts of abuse and rebuild their lives.
Do you have significant experience of leadership in the field of domestic abuse combined with experience of running a large strategic business unit or department? If so, this is an exciting opportunity to join our senior leadership team, acting as trusted advisor to the CEO and Board on the formation, development and application of policy and strategic decisions relating to Service Delivery.
To be successful in this role, you will have an understanding of housing management and relevant legislation, a strong track record of influencing and giving professional advice to senior colleagues, and experience of leading and directing in crisis situations where there is a risk to the safety of staff and service users.
You will be rewarded not only through a competitive pay and reward package, but through the ability to grow and develop alongside hundreds of inspiring colleagues at all levels across Refuge dedicated to the important work that we do.
This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
The client requests no contact from agencies or media sales.
About the role:
Our Health team has an exciting opportunity for three new roles to join the team. Two of these roles will be focused in our North London TST team, and one in our Lewisham hostel team with a focus on improving the barriers faced by those experiencing homelessness when accessing health care.
As a Health Lead, your role will focus on developing and embedding SHPs health approach into the services the charity provides. It will involve working with and supporting those living within our hostels who have underlying health needs to access and maintain the health care they need. To complete initial health screening tools, create a health support profile plan for each client and to make referrals to and support them in engaging with the correct services (i.e. dentistry, podiatry). In this role you will complete health mapping and use this information to influence partnerships formed with external services to help overcome barriers faced by those experiencing homelessness.
The approach taken with clients will be psychologically informed, incorporating an understanding of Personality Disorder, complex trauma and addiction. The outcomes for your role, include developing positive and sustained relationships of trust with clients, supporting them to engage in health care support and see an improvement in their overall physical health.
About you:
To be successful, you will have:
- A knowledge of (or willingness to learn) about common health issues and the barriers to health access that people experiencing homelessness may encounter.
- Ability to find ways to engage and develop relationships with clients who may have a low level of interaction with and/or suspicion of services.
- Good understanding of local level health set up/services i.e. homeless health providers and teams.
- Confidence in working both as part of a team and independently.
- Skills and understanding of creating and monitoring support plans and record-keeping with regards to client support, safety and safeguarding issues.
- The ability to advocate for and coordinate access to health care for clients with multiple disadvantage.
About us:
Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.
We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.
We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.
Join us in creating a brighter, more hopeful future for individuals in need.
Important info:
Closing date: Sunday 13th October at midnight
Interview date: Wednesday 23rd and Thursday 24th October via Microsoft Teams
This post will require an Enhanced DBS check to be processed for the successful applicant.
The client requests no contact from agencies or media sales.
Job Title: Systems Analyst (Salesforce)
Salary: £43,000
Contract Type: Permanent, ideally, full-time (35 hours per week) although part-time or flexible hours may be considered
Working location: Home based. The post holder should expect to come into the London based office a maximum of three days per quarter.
Reporting to: Systems and Data Manager
BACKGROUND
The latest research suggesting that the number of children and young people at risk of hunger has rocketed to three million means that one in five children don't have enough to eat.
When a child is too hungry to learn, when they’re aching for something to eat, they can’t concentrate. They can’t absorb information. Big feelings and worries can be impossible to control. They fall behind in their studies.
Magic Breakfast provide a nutritious and filling breakfast to over 200,000 children and young people every school day. We work with schools in areas of high disadvantage, helping staff target the children most in need without barrier or stigma.
Magic Breakfast are ambitious to grow our impact to remove hunger as a barrier to learning for all children and young people in the UK. To do this, we need to continue to grow our fundraised income, of which new corporate income is a significant element.
JOB PURPOSE
We are seeking a Salesforce expert who is looking for an exciting opportunity to play an instrumental part in the implementation and ongoing development of Magic Breakfast’s technology and data transformation. In this multi-faceted position, you’ll lead on shaping scalable solutions that will enhance operational efficiency and enable accurate data-driven decision making.
Your expertise will be critical in shaping how the organisation gathers, analyses and utilises data to automate workflows, generate reports and dashboards, and ultimately achieve our strategic objectives.
KEY RESPONSIBILITIES:
System analysis and development
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Lead on the development and optimisation of the organisation’s Salesforce environment to meet evolving business needs and enhance operational efficiency
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Collaborate with internal stakeholders to identify requirements and translate them into scalable Salesforce solutions
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Provide expert advice and guidance to influence and shape solutions that effectively handle data collection, data aggregation, workflow automation, and reports utilising Salesforce
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Support the integration of Salesforce with other systems in the organisation’s infrastructure (for example, Business Central, FormAssembly, fundraising platforms etc.)
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Contribute to the delivery of business process automation roadmap to support organisational objectives
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Gather and analyse information and feedback to support future development phases of the solution.
System administration and user support
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Provide support for core services by handling incidents, undertaking investigation, working with colleagues to confirm bugs and providing clear and timely communication with users; triaging points for escalation to the Systems and Data Manager
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Create and maintain a comprehensive Salesforce backlog, prioritising enhancements, bug fixes, and feature requests while ensuring effective management of technical debt to maintain system health and scalability
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Lead contact for day-to-day relationship with external Salesforce support partner; escalating to the Systems and Data Manager where necessary
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Monitoring and governing day to day user activity
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Reporting on platform health and user engagement
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Keep up to date with technological advancements and proactively make suggestions for improvements
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Create technical documentation and deliver training across various levels of Magic Breakfast.
General:
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Contribute to team meetings, sharing best practice and supporting team members where necessary
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Help to maintain a positive working environment, keeping the vision of Magic Breakfast at the heart of everything we do
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Uphold a culture that encourages curiosity, continuous improvement, optimism, and a steadfast commitment to social impact
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Work collaboratively across the organisation more widely to build good working relations across the organisation and provide ad-hoc support to other teams and members of staff
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Adhere to all Magic Breakfast policies and procedures
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Ensure that all activity is compliant with current legislation, GDPR and child safeguarding requirements
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Participate in occasional work-related events at external venues and perform support related activities as required be willing to undertake occasional work outside of regular office hours and UK travel
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Undertake any other duties commensurate with the role
PERSON SPECIFICATION:
Skills and abilities
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Excellent communication skills to collaborate effectively with both technical and non-technical stakeholders
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Strong analytical and problem-solving skills to identify roadblocks and develop innovative solutions
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Keen eye for detail to ensure data accuracy and consistency
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Strong organisational skills to prioritise and manage multiple tasks and meet deadlines effectively
Knowledge and experience
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Significant experience and in-depth knowledge of Salesforce administration, system analysis and development; nonprofit success pack or Nonprofit Cloud specific experience desired but not essential
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Candidates will be expected to have experience and preferably Salesforce Administration qualifications with demonstrable experience in:
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developing Salesforce automations (Flow) with demonstrable impact on improving operational efficiencies and business processes
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translating business requirements into scalable Salesforce solutions
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working with API endpoints and of data mapping
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creating process documentation and training material
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delivering demonstrable benefits to organisations through Salesforce development
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developing and training team members to share Salesforce knowledge.
Other
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Passion for Magic Breakfast’s mission of ensuring that no child is too hungry to learn.
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Shared commitment to our values and active contributor to our enabled and empowered culture
WHAT WE OFFER
At Magic Breakfast we value our employees and work hard to develop offer a supportive, respectful culture which enables everyone to bring their whole self to work.
Please click below for our job pack
APPLICATION PROCCESS
Should you wish to discuss the role before applying please email our People and Culture Team, hr @magicbreakfast. com
Shortlisting - 8th - 10th October
Interview 1 - 16th - 17th October
Interview 2 - 24th October
We reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Stoll is the lead provider of housing and support services in the Veterans sector. Founded in 1916, Stoll has provided a sanctuary to help Veterans rebuild their lives for over 100 years. We are currenty undertaking a major transformation programme across all of our operations, including, but not limited to, resource identification across our services, reviewing software use, realigning workflows across our infrastructure, whilst upgrading systems and improving processes. The newly formed Finance & Business Services team is seeking to fill the Business Services Manager position as part of this growth.
The role will be hybrid and flexible by agreement in keeping with the charity’s workflow patterns. Please note that the hours for this role will be Monday-Friday, 35hrs per week.
About the role:
- Experience of leading, then developing the skill sets of operational teams across multiple departments.
- Strong negotiation skills to get the best deals from contract.
- Experience of analysing management information and making recommendations to inform decision making is essential.
- Experience of working on own initiative within policy, procedural and legislative requirements.
- Experience of having worked in a charity or social housing is essential
- Evidence strong IT skills, systems implementation and process review.
- Excellent knowledge of operational policies and procedures.
Qualifications:
- Essential - qualified by experience, demonstrable by previous roles closely aligned to the above job description.
- Degree educated, with a further qualification from the Charted Management Institute or the Institute of Leadership and management (desirable).
- Educated to a minimum of A-levels (or equivalent) in English, Maths and/or Business (essential).
- Demonstrable commitment to and evidence of continuous professional development and learning.
- Self-starter with a flexible mindset, able to deal with deliverables and objectives changing at
- relatively short notice.
- Logical and proactive approach to issue resolution, able to break down a problem into its parts,
- assess the available options and identify a recommended solution.
- Strong business acumen and detailed knowledge of the supported housing area.
- Strong leadership and management skills and the ability to assign tasks to the correct team or team member.
- Strong interpersonal skills plus good communication skills, both written and verbal.
- Good organisational skills including being able to prioritise a diverse workload to ensure targets are achieved and the ability to work to monthly deadlines.
- Good team working skills.
As a small organisation we look forward to recruiting a strong team player who is enthusiastic about developing a new role.
If you would like more information regarding the role, please view the JD attached.
This position may be subject to DBS checks
The client requests no contact from agencies or media sales.
Are you passionate about market research and championing the use of insight?
Do you have good knowledge of market research methods and applying these to meet different business needs?
If so, you could be the Senior Customer Research Executive we're looking for.
About the role
In this critical market research role, you’ll champion the voice of our customers by ensuring their needs and expectations are understood and put at the heart of the British Heart Foundation (BHF)’s work. And through your work, you’ll play a part in helping us achieve our vision of a world free from the fear of heart and circulatory diseases.
You’ll work with teams across the charity including marketing, product, retail, and health to develop insight plans, manage research projects and deliver insights to inform decision making.
In this role, you’ll inspire colleagues to value insights and evidence. Your work will help teams see the power of using insights to shape their decisions and strategies.
Using a variety of quantitative and qualitative tools and methodologies, you’ll run in-house research projects end-to-end. You’ll carry out data analysis and provide actionable insights to internal stakeholders such as by delivering reports, debriefs and workshops.
You’ll also manage projects that are outsourced to external research agencies – including procurement, project management and quality assurance throughout the project.
This role sits within the Customer Insight and Analysis team, a team of researchers, data and digital analysts, and data scientists. We work across the BHF to ensure the organisation’s strategy is led with high quality, timely intelligence, and our colleagues can access high quality insight to support decision making, drive growth and improve our products and services.
Working arrangements
18-month fixed term contract, covering an internal secondment.
This is a blended role, where your work will be dual located between your home and our London office.
At BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least one day each week, on average. The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.
Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview.
About you
Naturally analytical and curious with in-depth knowledge of qualitative and quantitative research methodologies, you’ll have impeccable attention to detail with an eye for accuracy.
You’ll have experience conducting a range of research projects, in a pure market or social research function (agency or client-side).
With strong communication skills and demonstrable experience of building effective working relationships with key stakeholders, you’ll be confident working with colleagues at all levels.
With strong project management skills and the ability to make complex data tell a story, you’ll be able manage a varied and fast paced workload and conduct research to high ethical standards.
About us
Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world free from the fear of heart and circulatory diseases.
We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day.
Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.
Benefits
To find out more about the benefits available at the BHF please download our benefits document at the bottom of our advert page.
Interview process
First stage interview: Candidates are emailed a task to complete in the 30 minutes after their Microsoft Teams interview.
Second stage interview: Candidates are asked to complete a 30-minute task in the time just prior to the Microsoft Teams interview. You will then be asked about the task within the interview.
Our vision is a world free from the fear of heart and circulatory diseases.
About UP
Unlocking Potential deliver high performing therapeutic programmes and education provision for children and young people with SEMH needs. We work in collaboration with families, communities, and other partners to ensure that children and young people access the interventions they need to thrive.
Mission
We work collaboratively with communities to enable children and young people with social, emotional, and mental health needs to unlock their full potential
Values
Trust
We build trust by being honest, transparent, and accountable in the way we work with children and young people, staff, and partners and by providing services and programmes whose outcomes are measurable and evidenced based.
Collaborative
Relationships are at the heart of our work. We prioritise communication and collaboration with partners, families, and communities, believing that by working together we create more effective and holistic outcomes for children and young people.
Empowering
We co-create opportunities for our children, young people, parents/carers and staff to actively participate in decision-making that influences change. We promote the voices of children and young people in our organisation and the wider community.
Nurturing
We provide a nurturing approach based on safety and space for creativity, exploration, and growth. We support and care for our children, young people, and staff to realise their potential.
Impact
We are committed to measuring our impact through a data driven method to develop our programmes and make a greater difference to the lives of children, young people, and their parents and carers.
Role Overview
We are recruiting for an enthusiastic and versatile Data and Impact Officer to join our supportive and talented team. You will be passionate about using your knowledge and experience to further the important work of UP in supporting children and young people with SEMH needs to reach their full potential.
This is a new role to our charity, in response to our growth, and you will play a key part in supporting our services and future plans. Able to thrive in a varied and busy role, you will be confident in working across different areas including data management and reporting, systems administration and maintenance, and effectively demonstrating the impact of our work.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Immigration Adviser at LAH will provide advice and assistance on basic visa and immigration matters, including handling straightforward cases, often referred to as "initial advice" or "entry-level advice." You will assist LAH service users with applications within the immigration rules including visitor visas, Spouse and dependent visas, straightforward EU Settlement Scheme applications, extensions of leave and Settlement and British citizenship applications, offering advice on non-complex immigration rules and regulations, and explaining to LAH service users the relevant procedures, helping them to complete application forms and gather necessary supporting documents.
LAH’s Immigration Advice service is currently provided in partnership with Seraphus, an external law firm. This collaboration offers valuable career development opportunities for the right candidate, including mentoring and the chance to shadow one of their experienced practitioners.
Additional benefits: Paid OISC Level 2 Training
Main duties and responsibilities
● Efficiently responding to LAH service users' inquiries while creating a friendly, warm, and welcoming environment
● Providing one-to-one specialist high-quality immigration advice at OISC Level 1 on basic immigration matters, including visitor visas, Spouse and dependent visas, straightforward EU Settlement Scheme applications, extensions of leave to remain, Settlement and British citizenship applications, providing guidance on eligibility and ensuring LAH service users understand their rights and obligations
● Representing LAH service users by completing straightforward application forms, such as visa and leave to remain applications, and assisting them in gathering and preparing the necessary documentation for their applications, maintaining professional conduct with LAH service Users at all times
● Liaising with the Home Office and other relevant authorities on behalf of LAH service users for non-complex matters and submitting high standard applications to the Home Office
● Assisting LAH service users with correspondence related to their applications or immigration status
● Recognising when a case is beyond the scope of OISC Level 1 authorisation, such as appeals, asylum cases, or more complex immigration matters, and referring these to higher-level advisers or solicitors
● Operating within professional boundaries, ensuring confidentiality is maintained at all times
Monitoring and Evaluation
● Maintaining accurate records and case files, ensuring all advice and actions are properly documented, adhering to OISC Code of Standards and AQS
● Overseeing administrative systems for case management and partaking external file reviews and supervision as instructed, tracking workload, and monitoring submitted applications and their outcomes
● Assisting in demonstrating the impact of our work by recording clear and detailed case notes in our database and tracking outcomes against project targets, identifying challenges and issues affecting the LAH community, all of which will be used to inform our provision
● Providing LAH management with necessary information on the Immigration Advice service, including case studies, detailed reports, and relevant data when required
Professional Development
● Participating in learning and evaluation sessions with partner organisations as relevant
● Attending regular staff and other team meetings as required
● Undertaking OISC Level 2 training procured by LAH
● Staying current with legislative changes and policy updates affecting individuals' rights to remain in the UK, and adhering to best practices set by the Office of the Immigration Services Commissioner (OISC) and Advice Quality Standard (AQS)
Other Accountabilities
● Ensuring that work is carried out in accordance with LAH's policies and procedures as well as with the OISC and AQS Code of Standards
● Participating in regular one-to-one sessions for both service and professional development purposes, including regular supervision to assess the quality standard of advice work
● Working closely and collaboratively with other advisers, staff team members, interns, trainees, and volunteers as needed to address the holistic needs and circumstances of LAH service users
● Supporting the preparation for audits by the OISC and AQS, as well as for internal and external reports
● Collaborating with the Head of Operations to ensure the smooth running of the service and implement an efficient administrative strategy
● Conducting workshops and presentations on immigration matters as instructed
● Assisting in creating, maintaining, and distributing relevant informational materials and resources for both the team and service users
Deadline to apply: We encourage applicants to apply as soon as possible, as applications will be reviewed on a rolling basis. Our aim is to recruit the most suitable candidate for the job, and we welcome applications from individuals of all backgrounds. We particularly encourage applications from those who identify as members of minoritised groups, as well as from Latin Americans and individuals with lived experience of migration and/or second generation to better reflect the community we serve.
We offer legal and social advice in relation to benefits, housing, and employment law, as well as opportunities to acquire life-long skills
The client requests no contact from agencies or media sales.
Job Title: Membership and Insight Manager
Job Type: Permanent
Hours: 35 hours per week – Monday to Friday
Department: Membership Engagement Team (MET)
Salary: £38,996 (FTE)
Reports to: Director of Membership and Marketing
Location: Hybrid – FSRH Office (London Bridge) and home working.
Who we are:
The Faculty of Sexual and Reproductive Healthcare (FSRH) is the leader in the field of sexual and reproductive healthcare, and we are the voice for professionals working in this area. As a multi-disciplinary professional membership organisation, we set clinical guidance and standards, provide training and lifelong education, and champion safe and effective sexual and reproductive healthcare across the life course for all.
Can you help us?
We are seeking a motivated and dynamic Membership and Insight Manager who will respond to and resolve all member enquires and process Membership and Educational applications.
You will have a strong background in Customer or Membership support and have a demonstrable ability to take initiative and offer solutions. You will be able to work collaboratively and communicate effectively with a range of members and staff. You will have a proactive attitude and be able to work efficiently within defined processes.
You will work alongside the MET Director, Education Development Managers and associated teams to ensure that membership support is delivered as follows to:
- Manage a team of dedicated specialists to ensure our membership experience is valued and valuable
- Use insight gained from our range of digital systems to provide business intelligence and improve our member experience
- Drive improvement throughout our processes
- Ensure member enquires are responded to and resolved in line with Quality standards and SLAs
- Ensure members are treated fairly and in line with FSRH values and regulations
- Ensure that all Educational products are processed within agreed SLAS
- Maintain the quality of the service provided
- Create and deliver iterative improvements on the FSRH member contact strategy
You will have:
- A Levels (or equivalent experience)
- Substantial previous experience of strategic redevelopment of a customer contact team from the ground up.
- Substantial understanding of how to utilise a CRM to generate process improvements
- Substantial experience of working customer/ membership support environments
- Excellent product knowledge to support customers using a variety of media and formats
- Understanding of the role of CRM in an organisation and in customer/member experience
- Openness and ability to adapt to new technologies and new ways of working
- A good understand and ability to adopt the FSRH values throughout the role
You will have experience:
- Supporting educational products and member services
- Working within policies and processes and using these to support improved delivery and service
- Working in multichannel support (email, phones, remote, chat etc)
- Using digital platforms, CRMs and Learning Management systems preferably IMIS, Learning Pool (Totara)
- Managing complex cases
- Producing and creating reports
- Working within a professional membership body / higher education / NHS background
- Developing skills and knowledge of less experienced colleagues
We will offer you:
We offer a range of benefits at FSRH to support staff wellbeing, including:
- 25 days holiday, with an additional 2 days leave after 2 years of service, and a further 3 days after 5 years.
- Birthday leave day
- Annual Volunteering Day
- Flexible working culture
- Pension and life assurance scheme: 10% employer contribution / 5% employee contribution after successful completion of probation. This also includes access to life assurance at 4x annual salary and an income protection scheme.
- Employee Assistance Programme (EAP)
- Employee discounts portal
- Free Lunch Thursday
- Interest free season ticket travel loans
- Enhanced maternity, paternity & adoption pay
- Free eye tests
- Training and development
To Apply
Deadline for applications is 12pm 2 October 2024
Interviews are likely to take place on W/C 7 October 2024
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
We value diversity, promote equality and encourage applications from people of all backgrounds.
NB: In order to fulfil this role you should be resident in the UK with a valid right to work; we are unable to sponsor people requiring a work visa.
Deadline for applications is 12pm 2 October 2024
Interviews are likely to take place on W/C 7 October 2024
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
The client requests no contact from agencies or media sales.
Job Title: Retail Operations Administrator
Location: London
Salary: £27,104.62 per annum
Weekly Hours: 35
Reference: YMC1047962
About YMCA England & Wales:
At YMCA, we are committed to helping young people, families, and communities across England and Wales thrive. Our Retail Operations play a crucial role in supporting this mission by generating vital funds through our charity shops. If you are passionate about making a difference and eager to build your career within a purpose-driven organization, this could be the perfect opportunity for you.
Job Description:
We are seeking a detail-oriented and proactive administrator to join our team at YMCA England and Wales. In this role, you will provide essential administrative support to our field and support teams, ensuring smooth and efficient day-to-day activities. This is an excellent opportunity for an organised individual looking to advance their career in a fast-paced, supportive environment, with the potential to grow within the YMCA family.
Key Responsibilities:
- Print, pack, and dispatch resources to stores and field teams
- Respond to phone calls and emails, utilising standard templates where applicable
- Coordinate hotel and meeting room bookings for team meetings and events
- Provide administrative support to field and support teams
- Deliver exceptional customer service to stores and customers
- Perform accurate data entry and maintain administrative records
- Assist with other administrative tasks as needed to ensure operational efficiency
Skills we are looking for:
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Strong communication and customer service skills
- Excellent organisational abilities with a keen attention to detail
- Capacity to handle multiple tasks efficiently in a fast-paced environment
- Previous experience in retail is advantageous
Why join us?:
At YMCA, you’ll be part of a team that makes a real difference in the lives of people across England and Wales. We offer a welcoming, inclusive working environment and opportunities for career growth within the charity sector. If you are committed to supporting our mission and are ready to take on a dynamic administrative role, we’d love to hear from you!
What you can expect:
-Competitive pay and generous allowances regarding holidays, healthcare, pensions, life assurance and maternity/paternity/adoption leave, employee assistance programme, annual season ticket loan* and subsidised gym membership* (*upon successful completion of probation)
Our recruitment process is anonymised and candidates' names are hidden. We welcome and encourage job applications from people of all backgrounds, particularly those from disabled and Black, Asian and Minority Ethnic (BAME) candidates. Safer recruitment is important to us and the successful applicant will be asked to provide two references. They will also be required to complete a safeguarding self-declaration, safeguarding training and undertake a DBS check.
How to apply:
If you believe you have the skills and enthusiasm to excel in this role, please submit your CV.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Flexible with 2 days per week in our London Head Office - Park Street, London Bridge
This is an exciting opportunity for a Trust Fundraising Manager with proven experience, to maximise income for Whizz Kidz services from Trusts and Foundations through researching new funding opportunities, creating high quality applications with Service staff and stewarding existing warm funders effectively.
The Role
As Trust Fundraising Manager you will secure new funding opportunities and work on a pool of warm and cold charitable Trusts with a focus on the £10,000 to £40,000 range. The role involves researching and qualifying prospects, submitting high quality funding applications and stewarding existing donors effectively. It will also involve managing reporting deadlines and matching potential donors to projects needing to be fundraised for, collaborating with our Service Teams.
You will prepare applications and reports to trusts and foundations, in line with funder deadlines, keeping in touch with donors and prospects via phone, virtually and face to face. You will match potential donors with projects, collaborating with internal stakeholders to ensure a coordinated approach.
The person
You will have experience of: Securing funding from Trusts with excellent writing and presentation skills; Solid prospect research skills to identify new funding opportunities and maintain a forward pipeline of applications; Of working collaboratively with Service Teams to package and cost project areas; Stewardship of warm funders including preparing donor reports, reviewing financial reports and gathering case studies. You will also have strong time management skills with ability to manage and prioritise your workload and ideally experience of using a CRM for Trust Fundraising.
Personal qualities
· Alignment with our values – young people focused, ambitious, inclusive and collaborative
· Passionate about supporting young wheelchair users and creating societal change
· A positive ‘can-do’ attitude and the ability to work on own initiative with limited supervision
· Willingness to work flexibly and creatively to respond to the emerging needs
· The ability to enthuse and engage others to support Whizz Kidz
· Goals driven and creative problem solver.
A few perks
The wellbeing of our colleagues is of paramount importance to our success as an organisation, and we want to ensure that our benefits package provides something of value for everyone, whether it is our generous holiday entitlement, wellbeing days, Healthcare cash plan, long-service awards. We hope you agree!
Annual leave
25 days of annual leave per annum plus Bank Holiday (pro-rata for part time colleagues).
Christmas closure
In addition to annual leave, employees get three days of paid Christmas leave.
Pension
Automatic enrolment for all colleagues with the option to opt out. Contributions of 5% gross salary made by both Whizz Kidz and employees. We will match higher contributions of up to 6% of gross basic salary.
Simply health
Automatic enrolment in a fully paid for cash plan that assists you with everyday health costs. This scheme is also available to your families for an extra charge.
Season ticket loan
An interest free loan of up to £5,000 following the successful completion of the Probationary Period.
Please note: This post is subject to a Basic level DBS Disclosure, which will be sought prior to the confirmation of a job offer.
For further information and to apply click the apply button.
Please apply early as interviews will be held on a rolling basis when suitable applications are received.
Closing date 15 October 2024.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The role
Do you have good people skills, are you organised, methodical and can work with IT equipment and manage databases?
We are looking for a Corporate Services Support Officer who will support our HR & IT functions. You will be responsible for the end-to-end process of employee recruitment, updating our policies and procedures, managing the IT requirements and maintaining the HR & IT databases. We need someone who has got experience of working in a support function and would like to be involved in moving our support model forward.
Criminal Record Checks
All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online:
· Applicants in England and Wales: DBS Code of Practice
· Applicants in Northern Ireland: AccessNI Code of Practice
Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders' Policy & Handling Criminal Record Check Data Policy are available on request by email.
We comply with all relevant data protection legislation and process your data fairly.
Your application must consist of a CV and covering letter, which outlines your suitability for the role with reference to the Job Description and Person Specification and should be no longer than two pages.
The closing date for applications is 1st October 2024, with interviews taking place w/c 14th October 2024. We reserve the right to close the advert early.
Please be advised that if you do not hear from us by 14th October 2024, unfortunately on this occasion you have not been shortlisted.
Cruse welcomes and encourages applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Purpose of this role YMCA Thames Gateway offers support and accommodation to young people in need and children in care. The service aims to help young people develop the skills and knowledge to be able to live independently and improve their life chances. The Head of Support will be the strategic lead of the Young Futures Programme and ensure that accommodation and support services are delivered in a regulatory and contractually compliant way. The role will be the Registered Service Manager. The role will ensure that Key Performance Indicators are being met with accurate reporting to Commissioners. Service improvement plans will be developed and implemented.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Corporate Partnerships - New Business Manager
Reporting To: Senior Manager – Partnership Development & New Business
Contract Type: Full-time
Principal Location: London
Salary Range: £38,000-46,000
About us:
Street Child, one of the world’s fastest-growing international children’s charities, are searching for an impressive and experienced corporate partnerships, new business minded professional to play a key role in continuing the organisation's extraordinary growth - from a start-up, aiming to support 100 children into school in Sierra Leone under 15-years ago, to our current status operating in 20+ countries and having recently reached over one million children since our inception.
Corporate Partnerships constitutes a key strategic growth area and income stream for Street Child, especially of unrestricted/flexible funds - and is one we are committed to significantly developing as a key pilar of our plans for continued growth. Live major partners include the likes of Liberty Global plc, UBS, Accenture, Infosys and Boodles the jewellers - as well as 70+ other firms, supporting at different levels, ranging from niche outfits to household brands. For the past few years Street Child, in collaboration with corporate partners, has hosted events at Davos, the UN General Assembly, and at Mobile World Congress in Barcelona - exciting initiatives that provided fantastic platforms, that we are keen to build on, with the support of this role.
We believe we offer a compelling corporate partnership proposition - high-quality, innovative, data-driven programming that protect and educate children in some of the world’s toughest situations; leverage potential via UN, philanthropic and Government matching grants; superb, agile and highly responsive donor service, with strong ability and willingness to tailor solutions; outstanding communications; and an entrepreneurial, commercial ethos.
The role:
We believe Street Child has a huge opportunity to achieve even more growth in the Corporate Partnerships sector by diversifying our coverage and relationships into new industries and growth markets. The New Business Manager role will play a key role in leading our New Business activity outside of our existing portfolio. Reporting to our recently appointed Senior Manager for Partnership and New Business, your role will involve:
1. Core New Business activity: Researching and development of prospect lists for priority industries to implement New Business campaigns capable of securing multi-year high value partnerships. Responsibility for building Street Child’s network of corporate relationships and growing pipeline of corporate partnership opportunities.
2. Partnership and proposition development: Working closely with our colleagues in the Corporate Partnerships and Global Programme Funding teams to develop engaging and impactful partnership plans and project propositions, focusing on priority countries and programmes to support Street Child’s strategy and mission.
3. Corporate engagement with events: Utilising the portfolio of events Street Child has across the year to engage and steward corporate relationships, including Street Child owned events and external events including the World Economic Forum and UN General Assembly.
4. Supporting on cross-organisational fundraising activations: Leading on new corporate engagement activities, including new fundraising and sponsorship activations, to support cross-organisational initiatives including our Spring Gala, annual Back to School Campaign and other key milestones throughout the year.
Key activities in this role:
- Development of New Business engagement plans – identifying, researching, engaging and cultivating new corporate prospects and relationships;
- Implementing ambitious New Business campaigns to target priority industries, including the oversight of prospecting and marketing mapping activity;
- Management of new business pipeline and prospect lists, including use and maintenance of corporate prospects data on CRM;
- Close collaboration with Partnership Development and Account Management teams to promote best practice corporate donor stewardship and partnership delivery;
- Active networking and attending various international events to maximise New Business opportunities;
- Consistent, proactive New Business activity via Street Child networks and cold approaches;
- Searching for suitable open corporate partnership opportunities/calls to apply to and working with colleagues to submit high quality applications;
- Supporting our corporate advocacy events, including inviting new corporate attendees for Street Child events - and working with colleagues to help plan/strategise Street Child presence as appropriate (including Davos, UNGA);
- Working with colleagues to develop our corporate propositions – both fundraising products and exciting, innovative new project proposals alongside our Programme Funding teams.
Key qualities:
- Highly credible, with strong all-round communication skills;
- Comfortable and excited about networking at high profile events including the World Economic Forum in Davos;
- New Business mentality but with a highly strategic mind and passion for creating genuine value-exchange partnerships between the NGO and private sector;
- Personable, tenacious, resilient, imaginative, ambitious;
- Team-worker;
- Flexible and agile – you will enjoy working in a fast-paced, fluid working environment focused on growth;
- Strong corporate fundraising and/or corporate background (preferably in sales/marketing);
- This is an exciting role in a small team with hugely ambitious and exciting global growth plans in the coming years. This role will be at the heart of our rapidly growing organisation making a great difference to the lives of children living in the world’s lowest resource and most dangerous humanitarian contexts. You will have huge support - but also a lot of scope to make the role your own and choose your path to impact. The opportunity here for impact, and career progression, is vast.
We will consider candidates with two types of backgrounds:
1. Proven superb, corporate fundraising track-records, ideally in the international development/humanitarian sector (or otherwise demonstrating strong development/humanitarian knowledge and clear passion for the sector); &/or
2. A compelling, commercial background - coupled with a super clear desire to use your skills and experience in the humanitarian/development space, and the ability to rapidly build relevant technical skills and knowledge.
A prior background in international development/humanitarian is preferred but is not essential. A strong commitment to Street Child's cause is essential.
The role is envisaged as UK-based but is global in scope. A willingness to travel is expected. The ideal candidate would work full-time; and physically in our City of London office for a minimum 3 days of the week – with some flexibility considered for outstanding candidates.