Customer Service Manager Jobs in Bristol

As a member of the Process and Administration Team (PAT)  at Libraries Connected, you will play a crucial role in ensuring efficient and cohesive administrative support for the organisation. Your primary responsibilities will include supporting new initiatives such as a potential leadership development programme, the development of online learning modules, the creation of a Futures Lab and Data Observatory, and managing tender bids for new commercial contracts. Additionally, you will have broader responsibilities across the organisation, including finance processing, development and maintenance of organisational systems, and the opportunity to engage in a variety of activities beyond your primary role.

Projects and Commercial Administrator will help deliver our portfolio of projects and programmes, the role will specifically include:

• Supporting the development and delivery of our workforce development strategy including:
  • Our EDI strategy for our organisation and library sector
  • A peer mentoring scheme for heads of library service
  • A leadership development programme
  • Development of our online learning modules
• Supporting the development of our new Futures Lab and Data Observatory
• Support new Commercial Contracts from bid stage through mobilisation and into delivery

Libraries Connected has established a Process and Administration Team (PAT) whose role is to ensure that the Libraries Connected staff receive efficient and cohesive administrative support, and that resilience is built into the administrative processes in terms of knowledge sharing, process documentation and consistency. As a member of the Process and Administration team, this role will also have broader responsibilities across the organisation including supporting finance processing, development and maintenance of organisational systems, and the opportunities to work across a range of activities alongside the primary role. 

Main purpose:

• Main activities for the role will include working with the Project and Commercial Managers to:
  • Schedule and organise meetings and events, including venue booking, catering, delegate lists as required
  • To provide technical support for online webinars and meetings
  • Provide secretarial support including managing and circulating meetings papers and taking minutes and updating action logs
  • Support management of project budgets and associated finance systems including raising invoices and reconciliation
  • To support project and contract reporting including collation of relevant data.
  • To efficiently manage and organise documentation and relevant data to provide clear audit trails and support reporting and evaluation of events, awards, and training
  • Manage travel and accommodation bookings
  • Answer queries from members and project partners
  • Conduct research into library sector activity, or how to improve our systems and processes, and write options papers
• To work within the PAT function to manage cross organisational administration, including:
  • Managing the shared mailboxes
  • Finance transaction processing 
  • Organising team meetings 
  • Collaborating to developing systems and processes as required

Key relationships

• Reports to the Project Manager and works with them to provide high-quality project management.
• Works with the Commercial Manager and the wider Commercial Team to help secure and deliver contracts and services
• Works directly with library teams to support the setup and delivery of the contracts
• Works with the finance team and Process and Administration Team (PAT) to ensure financial processes are followed and provide support as needed
• Works with PAT to support organisational processes
• Supports the Libraries Connected Leadership Team

Please see the attached job description for a full description of the role, including person specification. 

Travel within the UK will be required.

Data Officer

We are looking for an individual with a keen, analytical mind who is comfortable working with large datasets to be a Data Officer within our Knowledge and Insight team.

If you would like to support stroke survivors to rebuild their lives, we want to hear from you!

This is a remote working role offering flexible working.

Position: SIT38 Data Officer

Location: Homebased UK, Nationwide, however, occasional travel will be required as part of this role (may include team meetings or other work related meetings)

Hours: Full-time, 35 hours per week (flexible working available)

Salary: Circa £31,300 per annum (inner London weighting £3,950 per annum or outer London weighting £2,100 per annum may be applied in accordance to where you live)

Contract: Permanent

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 15 September 2024  (midnight). We reserve the right to close these vacancies early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Interview Date: To Be Confirmed

Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.

The Role

Reporting to the Head of Data Services, the Data Officer will meet data needs relating to the management and delivery of supporter and engagement products. The post-holder will work alongside three other Data Officers to assess, prioritise and provide solutions including the building of data selections and journeys for direct marketing purposes and the running of supporter data imports and exports.

Experience of using CRM Dynamics, Faststats and PeopleStage and or any Donor CRM for marketing purposes will make you a person of interest to us. We will support you in learning to use any of the tools and applications we use and actively encourage the development of your data and analytical skills. Communication skills play a key part in this role, because you will need to be able to talk through or present selections or solutions to stakeholders.

Key responsibilities will include:

• Delivering data selections, Building automated journeys for fundraising and engagement activity to support increased income generation and supporter retention, ensuring communications are delivered to agreed Service Level Agreements.
• Providing reports and data sets to supporter product owners, managers and delivery staff to help them maximise the impact of activities.

About You

You will have a proven record of:

• Working with large datasets for marketing purposes and provide solutions and or data in response to enquiries from colleagues and other teams.
• Using a relational customer/supporter database to import and export data to and from external suppliers; including data mapping and the design of appropriate import processes.
• Use of a marketing automation tools such as Faststats and PeopleStage.

To fulfil the role, you must be resident in the UK and have the right to work in the UK.

When you click to apply, you will be able to see the full responsibilities and person specification for further information on the role.

Please submit your CV and a supporting statement of no more than two pages demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.

About the Organisation

Stroke Association. Rebuilding lives after stroke.

When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.

We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.

We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.

We’re working to improve the diversity of our team.  Because we know that individuality leads to a richer experience for our people and better support for those affected by stroke.

We strongly encourage people from all backgrounds to apply. And we’re particularly looking to increase the number of applications from those with lived experience of stroke and those from under-represented communities. 

Every five minutes, stroke destroys lives. Help us rebuild them and join our team.

In 2019, we developed a bold new corporate strategy so that we can rebuild more lives after stroke and make a bigger difference to people’s lives. To help us deliver our strategy and make a real difference, we are looking to recruit talented people to a number of new roles. If you would like to support stroke survivors to rebuild their lives, we want to hear from you!

You may also have experience in areas such as Data, Marketing Data, Data and Marketing, Data Officer, Marketing Data Officer, Data and Marketing Officer, Data, Data Communications, Data and Communications Officer, Digital Marketing, Digital Marketing and Data.

Julian House is a charity dedicated to making a difference to the lives of the most vulnerable and disadvantaged people in society. We run several projects and every year we help thousands of people out of homelessness, into employment, away from domestic abuse, and more.

If you’d like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we’re looking for!

Job Role: Facilities Administrator (Health & Safety & Compliance)

Salary: £25,300 per year

Hours: 37.5 hours per week

Contract type: Permanent 

Location: Bath

Additional information:

• A valid UK driving license and access to own vehicle – business insurance will be required for roles involving travel for work
• Please note this role is based at our Head Office in Bath with the odd, infrequent, travel across the South West to carry out site visits

The Role

As a vital part of the Health, Safety, and Facilities team, your role will be to uphold the highest standards of safety and quality in our accommodations, offices, and commercial properties. This encompasses a range of responsibilities from conducting thorough reports, and engaging qualified contractors, to overseeing and approving maintenance works. Additionally, a key aspect of your role will be to ensure that all operations are in strict adherence to legal compliance, safeguarding the well-being of all stakeholders and maintaining the integrity of our facilities.

Responsibilities include:

• Work with the Facilities & Property Manager to ensure statutory compliance across our services and premises 
• Maintain a good working relationship with the owners of our buildings/premises
• Liaise with landlords and contractors to facilitate a prompt and professional approach to repairs and maintenance keeping all parties fully informed at all times and obtaining all necessary consents 
• Carry out all duties in accordance with Health & Safety legislation
• Line manage the Facilities Admin / Reception Team, oversee their activities and carry out supervisions 
• Carry out, within reason, any other duties necessary to achieve the smooth running of the service and undertake other organisational duties, which are broadly in line with the above key responsibilities

Qualifications / Requirements:

• A valid UK driving license and access to own vehicle – business insurance will be required for roles involving travel for work
• Knowledge of statutory compliance across social housing and corporate buildings 
• Understanding of Health & Safety legislation 

There are many great reasons to join our team!

• Great opportunities for career development and free monthly training sessions from experienced facilitators
• Sliding salary scale with salary increases every year for the first 3 years
• Wellbeing related support and advice and up to 6 free counselling sessions through our Employee Assistance Programme
• 27 days annual leave, including an extra day off for your birthday, increasing up to 30 days after 4 years of continuous employment. Plus bank holidays
• 30% staff discount at Julian House charity shops
• 20% staff discount at Julian House bike workshops
• A generous and competitive pension scheme
• Instant access to healthcare professionals and discounts on a variety of health treatments through our Simply Health Scheme
• A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted

Our Ethos

As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter.

If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you.

DBS Checks

We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee, the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy. 

Please note: We reserve the right to close our vacancies once the perfect candidate has been found. We recommend submitting your application as soon as possible so that you don’t miss out!

Learning Disability Caseworker

Do you have experience in giving advice? Are you organised and can manage a varied workload? Yes, we may have the role for you.

Mencap are recruiting for a Learning Disability Caseworker (LDC) to give advice on welfare benefits, housing, health and community care, to people with a learning disability, their families, carers and professionals working with them. 

The Learning Disability Caseworker role will be based at home, with occasional travel to casework venues and our Peterborough office. This role will be full time (37.5 hours) on a fixed term contract until March 2026. 

Mencap is committed to providing good quality information and advice casework, enabling people with a learning disability and their families to access critical service and support. The casework service is outcomes focused and the successful candidate will be expected to demonstrate the positive impact that their casework has on individuals and families. 

Do you have the key skills for a Learning Disability Caseworker?

• Level 3 qualification in giving advice or an equivalent relevant qualification.
• Strong communicator with analytical skills.
• Experience of working in an outcomes and impact focused advice service.
• Experience of working with a CRM system and keeping clear advice records is essential.
• I.T skills and the use of Microsoft Office tools.
• Well developed listening and diagnostic skills.
• Knowledge of social care issues and of learning disability.
• Knowledge of social care and healthcare law.
• The ability to communicate clearly in another language is desirable, but not essential.

Please view the job description for full details of the skills and experience required.

If this sounds like the role for you please apply now with an up to date CV outlining your skills and experience. This vacancy will close on Monday 9th September and interviews will take place shortly afterwards. 

 We are an equitable, diverse and inclusive organisation and we particularly welcome and encourage disabled applicants and those from the Black and Asian communities to apply for the role as they are under-represented within the workforce.

Benefits

As well as knowing that what we do is making a positive difference to people’s lives, you will receive fair pay and have access to a wide range of rewards and benefits as one of our employees.

• 24 days holiday (plus bank holidays) increasing with long service plus the ability to buy up to another 10 days via our HolidayPlus scheme
• Service related sick pay when 6 month probation is completed
• Eligibility to join Mencap Pension Plan where Mencap matches contributions up to 5% on a salary sacrifice basis meaning NI savings. If you don’t join the Plan you start, you will be auto-enrolled after three months with us.
• Membership of Mencap Pension Plan to include up to 3 times salary death in service live cover AND Income Protection of 50% salary to be triggered at 26 weeks of long term sickness
• Discounts and cashback from 3% to 30% at high street shops including major super markets, cinemas, gyms, leisure/theme parks, holidays and much more via Mencap Extras
• Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc.
• Free access to round the clock employee assistance program for advice and support

*T&C's apply based on contract

About Mencap

We work in partnership with people with a learning disability, and all our services support people to live life as they choose. Everyone wants a purposeful job - to do something meaningful. At Mencap, we can give you that. You will have opportunities to develop as a person, colleague, leader and activist. We want to make you feel inspired to reach your potential.

Our work includes;

• Providing high-quality, flexible services that allow people to live as independently as possible in a place they choose
• Providing advice through our help lines and web sites
• Campaigning for the changes that people with a learning disability want

About Us

Learning with Parents supports all families to have positive learning interactions together and leads the sector to learn what works in tackling inequality.

In partnership with 150 primary schools, we support families across the UK to enjoy learning together at home. Families are motivated to sustain and enjoy frequent and positive interactions at home.

Our parental engagement journey with schools starts by focussing on reading. Our digital reading log is an inclusive way for schools and families to record reading, replacing physical reading records.

Our full Maths and English programme builds on the positive habits fostered by our reading log. It replaces traditional Maths and English homework with fun activities which have parent-child interaction at their heart. Through behavioural insight research, innovative technology and teacher training we ensure that as many families as possible are supported effectively. 

We are working to improve parental engagement across the sector, by producing evidence of parents’ impact and generating insights into how schools can best support them. Learnings are disseminated through the Parental Engagement Forum and amplified through the Fair Education Alliance.

You can read our 2023 impact report here and see our latest news and blogs here.

About the Role

We are looking for a technologist to help us in the next phase of scaling our web platform and supporting the communities we serve. To date our tech support has all come through an external team, and now we are excited to add an in-house role with significant support from our experienced (part-time) CTO and an external team.

You will work across a range of technologies on a variety of problems, which may include working with the team to triage urgent bugs; making improvements in our testing setup and CI/CD pipeline; understanding and investigating our data; supporting with IT issues; and more.

This is a flexible role in a growing charity, with the opportunity to build and deploy solutions from the ground up. As well as our CTO, the former lead engineer will be on hand to answer questions and support (0.2FTE), and the team developing features has experience working on this app. We will look to expand this team over time as the charity continues to grow.

Our technology

Our platform is built on the following stack, so familiarity with some of these, or equivalents, will be helpful for this role.

• Platforms: AWS, Vercel, Cloudflare

• Frameworks/technologies: NextJS, NestJS (Typescript), GraphQL, Postgres

• Code: Github

• Test: Cypress, Jest, Lambdatest

• Monitoring: New Relic, Zabbix

We also use a range of common cloud systems in managing the IT side of the organisation, including Google Workspace and InTune.

Areas of Responsibility

Monitoring and resolving issues

• Performing root cause analysis of production errors and resolving technical issues (with support from tech lead and development team)

• Communicating with the school partnership team and content development team to understand requirements and keep them updated on issue progress

• Designing procedures for system troubleshooting and maintenance

• Building tools to reduce occurrence of errors and improve customer experience

• Providing level 2/3 technical support

Platform engineering, pipelines and deployment

• Setting up CI/CD pipelines for our products

• Building and maintaining development tools and infrastructure

• Deploying updates and fixes to production environments

• Working on ways to automate and improve development and release processes

• Building and deploying automation and monitoring solutions

• Ensuring that systems are safe and secure against cybersecurity threats

Support with data

• Liaising with the wider team to understand data needs

• Writing and reviewing SQL queries, including to extract anonymised data or report statistics

• Creating data dashboards (potentially with volunteer support)

• Making sure our Postgres database is operating efficiently and reviewing updates

IT

• Support with laptop setup

• Support with issues with a range of cloud services

• Working with users to ensure the tools are meeting user needs and proposing solutions

About You

Our ideal candidate is a problem solver who has capability across a range of technology areas, and can drive the range of problems that might arise in running a web platform to solutions. You may have developed and deployed a web application, whether professionally or as a side project, and been responsible for its end-to-end maintenance. You may have managed the IT for an organisation, whether professionally or in a voluntary capacity, including managing integrations and solving users’ problems.

We will ask you for examples of the following skills and experience:

• Experience in continuous integration and continuous delivery practices

• Experience deploying & maintaining web applications, including cloud hosting (AWS or equivalent)

• Working knowledge of databases and SQL

• Familiarity with version control software (Git preferred)

• Understanding of monitoring tools (Sentry or equivalent)

• Experience with automated testing tools (Cypress or equivalent)

• Collaborative approach to solving technical problems

• Effective communications skills with both technical and non-technical audiences

• Willingness to learn and apply new technologies

• Working well within a team, drawing on the skills and knowledge of those around you, as well as supporting others with your own expertise

• A desire to champion and uphold our vision, mission and values.

Our ideal candidate might also be able to provide examples of when they have used some of the following skills and experience, although these are not essential: 

• Experience in agile testing approaches, frameworks and implementations

• Experience with performance and/or security testing 

• An understanding of education inequality in the UK

• Lived experience of some of the barriers that families from disadvantaged communities face in engaging with children’s learning 

Our Values 

Our Learning with Parents values are key to how we work and inform our strategy, programme, and how we collaborate.

Ambition

We strive do more for the families, schools and organisations we work with

Collaboration

We value the voices of others and achieve more by working together

Exploration

We are curious and seek evidence to inform our work

Innovation

We test, learn, adapt and embrace failure in our pursuit of progress

Integrity

We act responsibly and honestly, and default to transparency

Supportive environment

We work to create an environment which supports growth, belonging and wellbeing for everyone

Benefits

We have a passionate team and supportive culture, which was recognised as we were named one of “The top 100 organisations to escape to in 2022” by Escape the City. In addition, we offer:

• Generous holiday allowance (35 days, including bank holidays)

• Additional day off on your birthday

• Enhanced maternity and paternity leave policy

• Income protection in case of sickness

• Flexible working times

• Social events

• Environmental (Net Zero) Pension

• Cycle to work scheme

• Benefit Hub, including virtual GP and discount scheme 

To Apply 

Please apply via our website. You will be asked to submit a CV and one-page Cover Letter outlining your interest and suitability for this role.  First round interviews will be online. Second round interviews will be in person, at our Bristol offices. Interviews will typically be arranged within a month of applications being received.

We think it is important that our charity reflects the lived experience of our beneficiaries, and we want to be an organisation where employees and supporters from any background can thrive. We particularly welcome applications from disabled, Black, Asian and Minority Ethnic (BAME), Lesbian, Gay, Bi, Trans including non-binary (LGBTQ+) candidates, and candidates from low-income families. These groups are currently underrepresented at Learning with Parents, and we are committed to increasing representation and diversity at the charity.

Due to the nature of our work with young people, on acceptance of offers all Learning with Parents employees are subject to a DBS check in accordance with Safeguarding Policies and offers will also be subject to reference checks. 

We’re looking for an experienced and passionate Fundraising and Marketing Officer with excellent communication skills to support our work at Young Carers Development Trust. This role will support the Charity Manager and CEO in delivering the business plan for the next 3 years, in particular fundraising growth and raising the profile of the charity.

The Fundraising and Marketing Officer will build positive relationships to secure significant income and develop new relationships with Trusts and Foundations, local communities, business and individuals, bringing in regular and targeted income through grants, events, regular donations and online short-term fundraising campaigns .

The Fundraising and Marketing Officer will support the fundraising activities through targeted marketing such as online awareness campaigns, regular newsletters and development of relations with press and media.

This role is ⅔ fundraising and ⅓ marketing:

Main Responsibilities

• To secure significant income from a variety of sources including Trusts and events, individuals and businesses

• To raise the profile of the charity and grow our supporter base including through the website, social media, press and media

Join the AKU Society as the Head of Patient Support and Welfare, a pivotal role dedicated to enhancing the lives of patients with alkaptonuria (AKU), a rare genetic disorder. In this part-time position, you will be the primary liaison between patients, their families, and healthcare professionals, ensuring they receive the vital support and resources they need. Your responsibilities will include developing patient welfare programs, providing guidance on healthcare and welfare issues, supporting patients when they attend the NHS National AKU Centre in Liverpool, and fostering community connections. Ideal candidates will possess strong communication skills, a background in nursing or healthcare, and a passion for supporting individuals facing unique challenges. 

The Centre for Deaf and Hard of Hearing People (CfD) is a registered small-sized charity that delivers a wide range of services including community development initiatives and assistive equipment services to people in Bristol who are Deaf, deafened, or hard of hearing. Our mission statement includes, we are working toward creating a Bristol “where everyone can participate in all aspects of life in the city, whatever their level of hearing”.

CfD challenges the prejudice and barriers that Deaf and hard of hearing people face in their daily lives. We are developing exciting new plans for activities that will contribute to our aims and promote equality for all deaf people. This is an exciting opportunity to join a growing team at CfD. This new outreach role will support the delivery of our community development work.

We welcome applications from people who understand the Deaf Community and the needs of hard of hearing people of all ages. You will be enthusiastic and passionate about Deaf and hard of hearing issues. You will be an outstanding communicator who believes in people organising themselves and who wants to support Deaf and hard of hearing people to set up activities, and to connect with their communities. You will be enthusiastic about working towards making Bristol a city that is more inclusive of Deaf and hard of hearing people.

Summary of duties:

Our Community Outreach Worker will support the delivery of our new community development project: Connecting People into Communities, funded by Bristol City Council.

The role will include:

• Establishing drop-in sessions throughout Bristol for Deaf and hard of hearing people as a first contact point.

• Signposting/referring individuals to appropriate services and offering support with connecting people into communities – including the Deaf Community, hard of hearing peer support, and local community hubs.

• Providing information on activities and events occurring across Bristol and local hubs.

• Finding out what hard of hearing people in Bristol would like to see CfD offering.

• Strengthening our relationship with community organisations and other community based services, including those who support people from minority ethnic groups.

• Exploring how we can extend our work to reach more Deaf and hard of hearing people aged under 50.

• Developing content for our website so that it becomes a resource for organisations who want to improve their inclusion of Deaf and hard of hearing people.

The post holder will be a part of CfD’s Communities Team and will be expected to support the work of our other community projects i.e. our Deaf People Together and Community Hub projects. The post holder will be based at The Vassall Centre, Gill Avenue, Fishponds, Bristol BS16 2QQ.

The main responsibilities are to:

• To support the delivery of the Connecting People to Communities project so that it meets its aims by:

- Increasing our contact with organisations and hubs that work with minority ethnic groups throughout Bristol, particularly with those who support older people, and with organisations based in areas of deprivation.

- Working with community hubs (e.g. community centres, libraries etc) to provide regular CfD “drop-ins” – primarily as a first contact point and to alleviate isolation and loneliness.

- Signposting and referring individuals to appropriate services, and supporting individuals with connecting to communities.

- Providing advice and guidance to community hubs on how to make their venues, events and activities accessible to and inclusive of Deaf and hard of hearing people.

- Providing information on activities and events for Deaf and hard of hearing people across Bristol and local hubs.

- Finding out what hard of hearing people in Bristol would like to see CfD offering and what support they need.

• To support the work of our Communities Team by:

- Helping to run events so that local Deaf and hard of hearing people and communities have their say about how services are developed.

- Planning and attending project events e.g. coffee mornings, workshops etc.

- Developing positive relationships between service providers and Deaf and hard of hearing people, and advising providers on how to improve their services to become more accessible and inclusive.

- Supporting the Community Development Officer with collecting project monitoring and evaluation data e.g. equality monitoring data, case studies on the experiences of Deaf and hard of hearing people, and recording information on the database.

- Supporting the Community Development Officer with publicising our Small Community Grants scheme, and supporting existing groups with organising their events/activities.

- Working with the Community Development Officer to set up and facilitate Deaf-led advisory group(s).

• To provide content from project activities for CfD’s website and social media, such as information about activities and events.

• Be part of the team representing CfD at local events and exhibitions.

• Be flexible in your working hours. You may be asked to represent the project at meetings/events outside core working hours, or to complete any other duties that may be reasonably required for the performance of this position.

General

• Attend conferences, training, and other staff development opportunities.

• Develop an agreed personal training plan and carry this out using internal and external training as required.

• Adhere to and promote CfD’s policies and standards, especially the Equal Opportunities, Data Protection, Safeguarding, Health and Safety and Communication policies.

• Act as an ambassador for CfD, promoting a positive and professional image and attitude at all times.

• Support the CEO and other CfD staff in achieving the aims of CfD and carry out such other relevant duties as may be agreed.

• Support CfD to find funding for new projects involving Deaf and Hard of Hearing people.

• Coordinate and manage own Access to Work support (if needed).

Terms and conditions:

1. This is a full-time position of 37.5 hours a week. CfD’s core hours are 10am – 4pm. Occasional evening and weekend work will be required.

2. Contract until January 31st 2026, with possibility of an extension subject to further funding.

3. Salary £22,000 - £27,000 a year.

Note:

The final interpretation of this job description rests with the CEO in consultation with the Board of Trustees and the jobholder. The job description will be reviewed in the course of supervision meetings and any amendments will be negotiated with the jobholder. The jobholder is also expected to share in other CfD activities as time permits and by agreement with the CEO.

Person specification

The successful candidate will be an excellent communicator, with good knowledge and empathy of the experience of Deaf and hard of hearing people. You will also have a pro active approach and be committed to helping and supporting others.

Essential skills and competencies:

• Ability to work on own initiative and as part of a team.

• Able to anticipate problems and develop solutions.

• Excellent organisational and time-management skills.

• A positive attitude toward Deaf and hard of hearing people with an understanding of the barriers they face in their lives.

• Excellent interpersonal skills and confidence in communicating with Deaf British Sign Language (BSL) users and hard of hearing people. This may be direct communication or through a BSL interpreter or speech-to-text operator.

• Experience of supporting or working with groups of people, either as part of paid work or as a volunteer.

• Experience of consulting with individuals and communities or groups.

• Good influencing and negotiating skills so that you can persuade people to make their services more inclusive of deaf people.

• An understanding of the importance of evaluating the impact of project work

• Good attention to detail.

• Good working knowledge of Microsoft Office and associated software, including Excel, Word, and Outlook.

• Ability to travel round Bristol as this role will require traveling to and from multiple places.

Desirable skills, knowledge and experience:

• Personal experience of hearing loss.

• Good working knowledge and use of simple databases or CRMs (e.g. Charity Log). (CfD will provide training on Charity Log.)

• Knowledge of British Sign Language (CfD will provide training for the successful candidate if they do not have BSL skills).

• Experience working, paid or unpaid, in or with communities, the disability sector or in the third sector.

• An understanding of how you evaluate project work

• Experience of organising small scale events.

• Experience of delivering Deaf Awareness or Equality training.

• Experience of writing content for social media or websites using Plain English e.g. information about events.

Things we expect all staff to support us with:

• Actively seek out opportunities for development and income generation.

• Read, understand and follow CfD’s policies and procedures.

• Stay up to date with key developments in your specialist area.

• Be willing to occasionally work evenings and weekends.

• Participate in team-meetings and development days.

• Be willing to travel across Bristol and occasionally further afield.

• Represent CfD at local, regional and national meetings and events.

In return, you will receive:

• Competitive pay and holiday allowance

- 25 days a year plus Bank Holidays (pro-rata if part-time)

• Employee pension contributions

• A flexible working policy

- Our core hours are 10:00 until 16:00 Monday to Friday

• The opportunity to be part of a committed, skilled and supportive team

• Support to develop your skills further

Marie Curie is looking for 5 Community Fundraisers for the following areas of the UK:

Cornwall 

Devon

To ensure they can continue supporting individuals and families in need of end-of-life care, the Fundraising team are incredibly important. Since the pandemic, fundraising at Marie Curie has been through a lot of change. However, the organisation recognises the importance of their activity within communities across the UK and community fundraising has been invested in. It’s an incredibly exciting time to join the team. Marie Curie’s fundraising team has a lot of ambition and just need the right people to join the charity who can help them realise that ambition.

Our Community Fundraisers are the face of Marie Curie in their local communities, building relationships and networks with a wide and varied range of supporters. From local businesses to local fundraising groups and everyone in between. Reporting to the Head or Deputy Head of Region and working closely with some of the most talented fundraising people in the charity sector, your role will be to provide support and guidance to people who fundraise and volunteer for Marie Curie across our regions, helping them achieve their ambitions and ultimately raise vital funds for Marie Curie. 

The Community Fundraiser role is one where you just don’t know what happens one week to the next as you never know who will choose to support Marie Curie in your community! 

The role would suit someone who can be flexible and react in a calm, measured manner to whatever the day brings, who is excited by potential and is ambitious, and who can deliver a high standard of customer service (supporter stewardship) to everyone they meet. 

Community Fundraisers are remote/hybrid based, with some presence expected at your local office or Hospice. It is expected that you will be based within or in close proximity to the region, e.g. Cornwall. This isn’t a role where you will be behind a desk every day, a good Community Fundraiser has a willingness to be out and about within your region meeting and supporting fundraisers.

For further information relating to this position, please check out the Candidate Pack.

If you would like to know more please email Jo to arrange a conversation about the role and next steps, contact info is in the Candidate pack.

Interviews are currently scheduled to be held virtually on 12th September. 

Place of work: We welcome applications from candidates based anywhere in England & Wales. Travel to our London office will be required every 4-6 weeks for which travel expenses will be reimbursed in line with our expense policy.

Salary: £48,000 pro rata annum (£28,800 for 0.6FTE) (plus London Weighting of £2,271 pro rata if applicable)

Working hours: Part-time 22.5 hours per week (can be over three days, or split over five; other flexible working patterns considered including flexibility during school holidays for the right candidate)

Application deadline: 15th August 2024

Interviews: 2nd October 2024

About the opportunity

The Head of School Marketing will lead and deliver comprehensive, cross-organisational marketing initiatives that result in an increase in the number of schools partnering with Action Tutoring. This role will define, deliver and adapt marketing strategies that effectively communicate the charity's value proposition to schools, leading to increased interest and sales. The role will oversee all marketing activities to schools; lead and support school market research and analysis; utilise analytics to measure campaign effectiveness and will be accountable for both school marketing and the initial stages of the school sales funnel (converting qualified leads into booked sales calls with our programme department).

Key responsibilities 
 

• Strategic direction - set, adjust and operationalise a comprehensive cross-organisational school marketing strategy. 
• Lead qualification - develop and implement effective lead qualification processes to ensure that generated leads are nurtured and converted into opportunities that move down the funnel.
• Conversion strategies create and execute strategies that not only attract leads, but enhance conversion rates.
• Campaign management – Work alongside the Marketing Manager, their team, colleagues across the wider Marketing and Communications department and whole organisation to plan, implement, and oversee school marketing campaigns across various channels.
• Market Research and Analysis - Conduct regular market research to identify trends and opportunities, understand the competitive landscapes and analyse data to inform school marketing strategies and optimise campaign performance.

Person specification 
 

Essential qualifications and experience criteria:
 

• Significant experience shaping and implementing comprehensive marketing strategies to engage a range of audiences, with experience in B2B marketing ideally with schools. 
• Proficiency in lead generation and demand generation techniques and technical skills to engage a range of audiences.
• Experience designing and delivering campaigns that drive conversion of leads into sales opportunities (e.g. booking of a sales call).
• Able to work across multiple teams and departments working entrepreneurially, managing projects, ensuring the timely generation of content and delivery of messages to achieve maximum impact.
• Able to collaborate and influence others to support you and your team in growing sales pipelines by attracting customers through the top of the funnel.
• Enthusiasm for and experience of using data and evidence to inform and improve processes and ways of working.
• Right to work in the UK.

Please see the job description to see more responsibilities and requirements of the role. 

How to apply: Please submit a completed application form.
In the form you will be asked to reflect on the statements below:

1) Briefly describe a previous campaign that you designed and delivered which drove the conversion of leads into sales opportunities (or equivalent objectives). What were the results of this campaign?
2) Please share the experience you have had managing projects across multiple teams, explain how you met objectives and ensured the project team balanced any additional priorities.
3) Summarise what school-specific experience you have, or how you would seek to develop this knowledge?

Applications that fail to meet these criteria will automatically be discounted. We want you to have every opportunity to shine and to show us your talents—please let us know if there is anything we can do to make sure the assessment process works for you.

RELATIONSHIP EXECUTIVE

Salary: £26,000 - £28,000

Department: Marketing, Fundraising and Engagement

Reports to: Divisional Manager - Division 3

Location: Home-based in England. The Division covers Central England & Wales incl. Birmingham, Worcester, Cheltenham, Oxford. Candidates are required to live on patch or within 20 miles of the border.

Hours: 35 hours per week

Contract type: Permanent

Closing date: Sunday 1 September 2024, 23:55

Interview date: w/c 9 September 2024

Please note: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.

At Cancer Research UK, we exist to beat cancer.

We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That's why we're looking for someone talented, someone who wants to develop their skills, someone like you.

We have an exciting opportunity for you to join us as a Relationship Executive. In this role, you'll work on managing individual, group and corporate supporter relationships. You'll provide an exceptional level of service, predominantly over the phone and by mail and email, to help maximise in year and lifetime value, and transition relevant supporters to Relationship Managers to extend their journey with us.

What will I be doing?

• Managing initial and ongoing contact for low, mid value and light touch relationships including and not limited to individuals, fundraising groups, corporate organisations, and Free Will service acquisitions within the region

• Providing excellent customer service to support fundraisers via phone, mail and e-mail, enhancing their fundraising experience and driving increased income and lifetime value

• Providing timely contact to supporters at various stages of their fundraising journey, providing reward, recognition, and fundraising materials as required

• Supporting the development of a robust prospect pipeline of opportunities, identifying and cultivating leads with a strong focus on lifetime value to CRUK

• Identifying supporters with high value potential or specific stewardship requirements across income streams and passing relationships to the Relationship Manager to maximise income and build long term relationships

• Responsible for achieving agreed income target and support regional budgets by reporting on and setting monthly targets

• Working with wider divisional team and drive supporter recruitment and re-engagement

• Ensuring supporter records are entered and maintained on systems and associated pipelines.

What skills will I need?

• Experience of providing excellent customer service

• Strong communication skills, in both verbal and written form with an ability to influence others using clear, candid communication - predominantly over the phone

• Good listening skills to build effective and valuable relationships with supporters

• Excellent organisation and time management skills

• Ability and confidence to solve straightforward problems with the direction, guidance and support of colleagues

• Experience of working with colleagues to find new or better ways to do things and to make changes appropriately

• Excellent attention to detail and experience of entering and managing data in a database system

• Ability to understand the fundraising or charity/voluntary sector.

What will I gain?

Each and every one of our employees contributes to our progress and is supporting our work to beat cancer. We think that's impressive.

In return, we make sure you are supported by a generous benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well.

Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more.

We don't forget people have lives outside of work too and so we actively encourage a flexible working culture.

Our work - from funding cutting-edge research to developing public policy - will change the world. It's exciting to be part of our team.

How do I apply?

We operate an anonymised shortlisting process in our commitment to equality, diversity, and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you quickly, fairly, and objectively.

For more information on this career opportunity please or contact us at .

For more updates on our work and careers, follow us on: , , , and .

We have eight exciting and fulfilling new roles in the North West and South Yorkshire Sickle Cell Children and Young Persons’ Peer Mentoring team

The Peer Mentoring programme aims to improve the health and wellbeing of young people (aged 10-24) with Sickle Cell Disorder (SCD) across North-West England (Liverpool, Manchester) and South Yorkshire (Sheffield).

Roles Available:
3 x Lead Mentor
5 x Mentor

We are also looking for a mentor administrator. See separate advert for details.

See below for further details on each role.

Lead Mentors : 3 roles

Positions Available:

Liverpool: 1 Lead Mentor

Manchester: 1 Lead Mentor

Sheffield: 1 Lead Mentor

Base:Flexible home working, with other locations to meet the needs of the young people.

Accountable to:North-West and South Yorkshire Programme Manager

Manages: Liverpool and Manchester: 2 Mentors, Sheffield: 1 Mentor

Salary:£15.00 per hour (sessional basis)

Length of contract:Fixed term, 12 months (subject to the outcome of negotiations with funders).

Role Purpose

The Lead Mentor will be managing the mentor team as well as working in partnership with the local NHS local patient/family Support Groups in their region. They will deliver mentoring sessions to young people on a sessional basis.

Mentors – 5 roles

Positions Available:

Liverpool: 2 Mentors

Manchester: 2 Mentors

Sheffield: 1 Mentor

Base:Flexible home working, and other locations to meet the needs of the young person.

Accountable to:Local Lead Mentor

Manages:N/A

Salary:£12.35 per hour (sessional basis)

Length of contract:Fixed term, 12 months (post will be continued subject to the outcome of negotiations with funders).

Role Purpose

Mentors will deliver mentoring sessions on a seasonal basis to young people. They will work with the Lead Mentor as well as in partnership with the local NHS and local patient/family support group.

To apply

Using the application form on our website only. Please note we do not accept CVs.

Closing date for all roles :

12pm Monday 30th September 2024

We are looking for a part time Information & Advocacy Community Support Worker in Scotland, home based in North Scotland (Inverness or surrounding area due to travel requirements and location of NHS services).

You will ensure that service users (children and adults) and their families, receive high quality support, from the point of diagnosis and throughout their journey, and will assist them to access funding, equipment and care and support that they are entitled to. You will join a team that makes a real difference to the lives of the people living with muscle-wasting conditions, and their families, in Scotland. The role will be primarily home based, but there will also be a requirement to attend outpatient clinics within the region, attend home visits where appropriate and to support responding to queries through the helpline and information inbox. Some travel will be required to attend meetings and events outside of Scotland. You will work with both statutory and voluntary organisations, clinicians, and health and social care professionals to ensure that people living with muscle wasting conditions get the care and support they need to live well and independently.

Please download the job description to see full role responsibilities.

About us:

Muscular Dystrophy UK (MDUK) is the charity for the 110,000 people living with muscle-wasting conditions in the UK.  We bring together people affected by more than 60 rare and very rare progressive muscle-weakening and wasting conditions.  We provide vital information, advice, resources and support for people with these conditions, their families and the professionals who work with them. Our care, information and advocacy service coordinate our support for families, providing advice and practical support to enable individuals to access the services, benefits and equipment they are entitled to. As part of our support, we also connect individuals with others affected by these rare conditions through our peer support networks.

Benefits:

We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We also offer a range of benefits including pension, life assurance, cycle scheme, health cash plan, financial wellbeing and an employee assistance programme.

Location: Home based in the North of Scotland. 

Please note: you will need your own car and be able to drive for this roles.

*Unfortunately, due to resource capacity, we will only contact candidates that are shortlisted for interview. Therefore if you do not hear from us within 2 weeks of the closing date please note your application has been unsuccessful.

**Please note interviews may be held on a rolling basis (via Microsoft Teams) so early application is advisable

ABOUT US

RUHX is the working name of RUH Charitable Fund, the official NHS charity of The Royal United Hospitals Bath NHS Foundation Trust (RUH). In 2022 we changed our working name from “The Forever Friends Appeal” to RUHX to better reflect the extra-extraordinary work we fund and capture the exceptional commitment and generosity of our supporters who give us the power to do more.

At RUHX, we are more than a hospital charity. Since 1999 we have gone further to give every patient the extra extraordinary care they deserve, while supporting our staff to do what they do best and furthering innovation within our hospitals. We are out there in our community, collaborating with the people and organisations who drive real change. And we’re making sure that every penny we raise goes towards improving health, happiness and wellbeing for everyone in our community. 

JOB SUMMARY

The Head of Development will be a dynamic leader within the RUH and a charismatic ambassador externally. Responsible for leading the Development Team across all funding streams and personally managing a select portfolio of major gift prospects, the role will transform our approach to fundraising and philanthropy, delivering against demanding targets and key projects (research, patient & staff support, capital campaigns, medical equipment and ‘where the need is greatest’). This is an exciting opportunity to help lead, grow and re-shape the Development Team and is a pivotal role within the SLT, reporting directly to the Head of RUHX.

The successful candidate will be the entrepreneurial force behind leading a team to grow income to £4m+ to support projects and campaigns across the RUH. You will be an experienced fundraising professional with a proven track record of delivering significant income across all funding streams and meeting challenging targets to deliver growth. As an innovative and strategic leader, you will focus on driving donor-centric partnerships, providing exceptional supporter experiences while bolstering exceptional stakeholder relationships.

The Head of Development will be an inspiring and compassionate leader, used to recruiting and motivating a high-performing team and operating a learning and development approach. A skilled communicator and influencer with exceptional diplomatic skills, you will have an ability to develop strong working relationships with staff, trustees, donors and other stakeholders. You will have extensive budget management and planning experience, and will be working closely with the SLT, the Director of Finance and the Charities Committee.

Above all, you will be dedicated to RUHX, the RUH and the NHS - committed to transforming patient care through a business-minded and innovative approach towards driving development. 

KEY RESPONSIBILITIES

• Development—The post holder will line manage a successful team of fundraisers and will be responsible for securing a team total of £1.5m per year. The Head of Development will manage a personal portfolio of major gift prospects and will be responsible for the identification and cultivation of potential donors, typically in the region of £250,000 and above, delivering a £1.5m a year.
• Leadership & Management- responsible for providing inspiring and innovative leadership and team management, nurturing a culture of ambition, support, and inclusion at RUHX. Ensure the alignment of the charity's vision, values, and behaviours while managing a high-performing Development Team, in line with best practice.
• Strategy - responsible for the strategic leadership and delivery of all development functions of the RUHX’s income generation, in line with the charity’s objectives and the Charities Committee.
• Governance and Compliance- responsible for ensuring RUHX's is compliant with all fundraising regulatory and legal obligations, including GDPR, The Fundraising Regulator and the Code of Fundraising Practice.
• Financial & Risk Management- responsible for leading and managing the Development Team to meet financial fundraising targets and oversee budgets. Working with the SLT, ensure timely updates to the Head of RUHX and Charities Committee, reporting on risks with recommendations.
• External Relations and Communications- working with RUHX Director and Marketing & Communications Team support with corporate communications, public relations, and brand consistency.