Customer Service Manager Jobs in Bristol

Location: Remote (UK based) / Bristol / London

Salary: £29,450 per year (plus Inner London Weighting of £3,483.94, if eligible)

Length of contract:  Permanent

Hours per week: 37

Closing date: We reserve the right to adapt the advert at any time per organisational circumstances and to close this vacancy early for the role. Therefore, if you are interested, please submit your application as early as possible.

Interviews: Interviews will be scheduled on a rolling basis

Who are Women’s Aid?

Women’s Aid is the national charity working to end domestic abuse against women and children. We are a federation of over 170 organisations which provide just under 300 local lifesaving services to women and children across England. For almost 50 years we have campaigned on behalf of our members and survivors to shape policy and practice, and to raise awareness of domestic abuse.

Purpose of the Community Fundraising Officer role: 

As Community Fundraising Officer, the successful candidate will play an integral role in nurturing relationships with existing and prospective supporters, as well as overseeing a portfolio of community fundraising events and activities  in order to increase donations. Attending fundraising events and networking will be a key part of the role, paired with a thorough understanding of Women’s Aid work, business plans and strategic priorities.

 Key duties and responsibilities of the Community Fundraising Officer:

• To be responsible for a rolling calendar of events and activities. Providing fundraisers with tailored stewardship, resources, ideas and recognition for their event to maximise income and cultivate them to become a long-term supporter of Women’s Aid.
• To assist with the development and production of a range of fundraising stewardship materials including posters, our fundraising newsletter and annual thank you to donors.
• To work closely with key internal stakeholders both to understand and be able to package up their work into clear compelling asks for all stewardship documents.
• To ensure appropriate means of monitoring and evaluation of fundraising events and activities are established to feed into the fundraising team’s KPIs.
• To use the fundraising database to produce reports and analyse success rates, to feed into the fundraising strategy.
• To take responsibility for purchasing places for events through raising Purchase Orders and invoices where appropriate.
• To develop and manage relationships with fundraisers, encouraging the to become long term supporters of Women’s Aid.

What we are looking for in our Community Fundraising Officer:

• Knowledge of feminism, domestic abuse and the role of Women’s Aid
• Understanding of social media channels and their audiences
• Experience of using a CRM
• Fundraising background with proven experience of having met/exceeded targets
• Excellent computer and written skills
• Excellent interpersonal skills and attention to detail
• Experience of building and maintaining strong relationships 

Benefits of joining us as our Community Fundraising Officer include:

• Generous Annual Leave: 25 days + 2 Company Holidays + 8 UK Bank Holidays, with an extra 1 day per year after 1 year of service, up to a maximum of 5 additional days.
• Valuable Pension Benefits: a generous 7% employer contribution.
• Flexible Working: remote working, a generous TOIL scheme, and family-friendly policies
• Wellness and Support: including a cycle to work scheme, free optician check-ups, annual flu vaccines, access to a 24-hour employee assistance counselling helpline, a ‘Headspace’ app for mindfulness, and ‘Reflective Practice’ sessions.
• Making a Genuine Difference: in a rewarding role where your work will directly result in helping Women’s Aid to be able to provide lifesaving services for women and children across England.

How to apply? 

• Please submit your CV and a Cover Letter. Your Cover Letter should be no more than 2 pages long and should include a summary of your reasons for applying for the position. You should also include details of how your skills, behaviours and experience meet those necessary for the role, as listed in the Job Description and Person Specification.
• Please ensure that you also complete the EDI form and send all completed paperwork to the recruitment email address. (Please clearly mark your name and the role title in the subject line of your email).

NB:

• Women only need apply under schedule 9 (Part 1) of the Equality Act 2010
• If you have been shortlisted for interview, you will be informed by email. Regrettably, we are normally unable to acknowledge unsuccessful applicants.
• All posts, including remote posts, must be based in the UK.
• Women’s Aid is committed to quality, equality, and valuing diversity. Applications are particularly welcome from Black and minoritised women.
• Please read our Single Sex Statement on our website
• Please note that applications will be reviewed, and interviews arranged, on a rolling basis, so for the best chance of success, please apply ASAP.

Digital Campaigns Specialist

The role

We are looking for a Digital Campaigns Specialist to work closely with others to influence and deliver exciting integrated campaigns achieving positive systemic change for deaf children and their families across the UK.

What you'll do

• Develop effective campaign messaging and motivational calls to action.
• Find innovative ways to engage supporters and bring latest campaigning techniques to the organisation.
• Share digital campaigning skills, coaching others and learning and developing together. 
• Take part in campaigning project teams to help build, test and deliver priority campaigns.
• Monitoring and reporting on campaigning activity, evidencing impact.

What you'll need

• Experience of working in a public affairs, marketing or political campaigning environment.
• Confidence in using a variety of digital campaigning tools.
• Knowledge of the latest approaches in engaging people with campaigns.
• Accurate creative writing skills and proven ability in composing effective campaign messaging.
• Strong digital skills and an an ability to embrace agile values & principles.
• A criminal record check / DBS disclosure (if offered the position).

What you'll get

• Home-based working with flexible hours.
• 25 days holiday - plus additional 3 days at Christmas (and bank holidays).
• Pension (5.5% employer contribution).
• Healthcare Cashplan
• Annual performance-based salary increase.
• Employee Assistance & Wellbeing Programmes.

What we do

The National Deaf Children's Society are the leading charity for deaf children. We give expert support on childhood deafness, raise awareness and campaign for deaf children's rights, so they have the same opportunities as everyone else.

Disability Confidence

We are a Disability Confident Employer and committed to offering interviews to candidates who request to be considered under the Disability Confident scheme and meet the minimum requirements of the person specification. Please contact recruitment with any accessibility or reasonable adjustment enquiries.

The National Deaf Children’s Society is a registered charity in England and Wales (1016532) and in Scotland (SC040779).

Unifrog’s mission​

We’re on a mission to level the playing field when it comes to young people finding and applying for their next step after school. We're achieving this by bringing all the available information into one single, impartial, user-friendly platform that helps students to make the best choices, and submit the strongest applications. We also empower teachers and counsellors to manage the progression process effectively.

Our outlook is global - we work with schools and universities all over the world, from the US to New Zealand, and from Italy to Hong Kong. We want to make it so that young people can compare every opportunity taught in English, wherever it is in the world, and have all the support they need to make successful applications.

We have a clear social purpose, and we’re hugely ambitious. We already work with over half of UK secondary schools, and hundreds of international schools. We are growing rapidly in terms of the number of our customers, in terms of how much they use our platform, and in terms of the breadth of products we offer (check out this video to hear more about the Unifrog platform).

Our team is at the heart of our business and is integral to our success. We work hard to foster a culture of openness, happiness and innovation, and we commit to helping every individual learn and grow so that they can reach their full potential. We want to hire talented people, whatever their background. If you are excited by our mission and are ready to work hard, please don’t hesitate to apply. We look forward to hearing from you!

We believe in the power of diversity. If you are from an ethnic minority background, we would like to strongly encourage you to apply.

What you’ll do​

As an Area Manager, your role is to increase our partner numbers and support engagement with our existing schools and colleges, helping them to make the most of the Unifrog platform. Excellent customer service is at the heart of what we do, and you will make sure that all interactions with Unifrog are positive and successful. 

You will cover your own area of the country - the Midlands and East Anglia region - with occasional travel to these locations (on average 1-2 days per week).

Your key responsibilities will include:

• Meeting with potential partners at schools and colleges (in person and via video call). You’ll demonstrate the Unifrog platform, convey our mission to level the playing field for students and look to secure their ongoing subscription.
• Supporting schools with constructing their long and short-term careers strategy, then reporting on the impact of the Unifrog platform each academic year.
• Maintaining outstanding relationships with existing partner schools, which includes  delivering remote and in-person training to ensure they make the most of the platform.
• Developing an excellent knowledge of Careers Education, Information, Advice and Guidance (CEIAG) within the UK and consulting with schools on how to support their students.
• Proactively working to foster a sense of community amongst our Unifrog partners and always thinking about how we can promote the sharing and embedding of Unifrog best practice across our partner schools.
• Achieving sky-high resubscription rates.
• Working collaboratively with Unifrog Account Managers to devise strategies for success with schools and colleges.

What we’re looking for:

Resilient, and motivated to exceed targets:

• Our sales and resubscription targets are achievable but ambitious. You’ll need to be determined to meet and exceed them.

Sales experience:

• You’ll be responsible for meeting sales targets for your region. Sales experience is favourable but not necessary

Strong communication skills:

• You’ll be in frequent communication with lots of different people, both within Unifrog and externally – this will be in person, written, over the phone and via video call. You’ll need to be an outstanding communicator.

Personable, with a track record of excellent relationship management:

• At Unifrog we’re known for our excellent customer service. You’ll need to provide fantastic support for your partner schools and make sure your team is doing the same.

Sector insight:

• You will be working with schools and colleges across your region that will have different contexts and priorities; you’ll need to be quick to understand how we can support them

Attention to detail:

• It’s important you have the skills and discipline to carefully check your communications to schools and to find new opportunities to support schools in your area

Proactive attitude and willingness to get stuck in:

• You need to be excited about going beyond the core responsibilities detailed above to improve what we do and make it a success.
• You will be joining a team of highly motivated people who are passionate about our mission of helping students to find the best next step for them after school. If this excites you and you’re an energetic person who is willing to learn, we’d love to hear from you.

Working together​

You’ll work alongside two Account Managers who will be responsible for maximising the engagement of current partners, while you concentrate on growing the partner base within the same geographical area. You’ll be line managed by the Head of UK Sales. You will also have daily contact with the wider Unifrog team, including our Partner Success, Marketing and Finance teams.

Key benefits​

Head to our jobs page for a full list of the excellent benefits we offer our team.

• Join one of ‘the best organisations to escape to’ and help transform careers and destinations in schools. 
• Become part of a committed, dynamic, and growing company. We want to build our team for the long term: if you do well, we will do our best to make sure you want to stay at the company for a long time.
• Professional development is important at Unifrog. You will define your own 6-month objectives and will be supported by your line manager and the rest of the team to achieve them. You will have an annual training allowance to spend on what you need to grow and progress.
• Influence the company’s direction: we love to promote great ideas, wherever they come from.

Key details

• £40,350 per annum (Grade B), plus:
  • Unlimited commission, OTE of £60,000.
  • Team incentive bonuses.
  • A share in a company-wide performance bonus.
• Full-time.
• Maternity Cover - fixed term up to 12 months
• 28 days paid holiday per year (plus bank holidays) pro rata. 
• Working hours are 9am to 5pm, Monday to Thursday, and 9am to 4:30pm on Friday – some days you may need to start earlier but you can finish earlier as a result.
• All travel expenses covered and car allowance paid.
• Full UK driving licence is essential.
• Candidate ideally based in the Midlands or the surrounding areas.
• Start date: no later than w/c 16th December 2024. 
• We can only consider candidates who have the right to work in the UK.

Application process

• Deadline: 10:00am (BST) Friday 6th September 2024.
• Stage 1: Application form (~1 hour) ✍️
  • Visit our website to upload your CV and complete the questions and tasks below. Please note that we do not review CVs at this stage of the application process so please be as specific as possible about your experience.
  • i. With reference to examples of your experience, what would make you an excellent candidate for this role? (250 words)
  • ii) A school we are hoping to partner with have concerns about the budget available for Unifrog. What would be your approach to securing a partnership with them for this academic year? (250 words)
  • iii) Tell us about a time when you had to manage conflicting priorities whilst meeting targets. What was your approach? (250 words)
• Stage 2: Phone task (15 minutes) ��
  • A short role play task over the phone. We will schedule these tasks throughout the application window so we encourage you to apply early.
• Stage 3: Video call interview (45 minutes hour) ��
  • Short pre-preapred presentation (15 mins) 
  • Standard Q&A from a panel of three, including questions about your experiences and how these relate to the role, and scenario questions based on common situations you might face (plus time for your questions) (30 mins).
  • Video call interviews will be held w/c 16th September 2024.
• Your answers are an opportunity to let us know more about your motivations and experience. While we understand that candidates might want to use AI to improve parts of their application, we strongly encourage you to write your answers independently. 
• Please note, we compare all answers to an AI generated answer. Where we suspect AI has been used to write the majority of the answer, this will be taken into consideration when scoring

Inclusion and diversity at Unifrog

• Within the company we try to foster a culture of innovation, and a happy working environment, both because this is the right thing to do, and because we think this results in the most effective team. To this end we believe in open communication, celebrating successes, supporting each other, not being afraid to be wrong or to fail, and promoting good ideas wherever they come from.
• As a platform that supports teachers and students from a huge variety of backgrounds it’s important that our team and leadership reflects this diversity. This is something we are actively working towards and prioritising. We want to embed diversity, equity and inclusion across everything we do, continually evaluating policies and practices to make sure they are inclusive and equitable.
• To make sure everyone’s voice is heard and people have the opportunities to learn to be better allies in the workplace, we encourage the team to share what they’re celebrating, facilitate training and group discussions, and seek regular feedback about what more the company could do to help people feel included.
• To ensure that our recruitment process is consistent and fair, we anonymise your application and therefore do not see your name, personal, educational or professional background. We also randomise the order of responses. That way no candidate is disproportionately advantaged or disadvantaged by where they show up in the group.

About us 

We are National Energy Action (NEA) – and our vision is to end fuel poverty; our work to improve and promote energy efficiency brings social, environmental, housing and employment benefits. We believe everyone should be able to afford to keep their homes warm and safe, however, low incomes, high energy bills and poor energy efficiency currently deny this to millions of households across the UK.  Never has this been more important than today. 

NEA’s teams are friendly, knowledgeable and are dedicated to what we do.  We are proud of our expertise and proud of the service we deliver to our clients.

We offer colleagues a friendly, rewarding workplace and the chance to build a worthwhile career with a not-for-profit organisation that is proud to make a genuine difference to people’s lives each and every day. 

The role 

Are you looking for an exciting opportunity to work in a small but highly effective charity Fundraising and Partnerships team, generating income to deliver initiatives that will make a real impact on the lives of vulnerable energy consumers?

We have experienced an exponential growth in income from public fundraising leading to an increased awareness of fuel poverty. To build on this success and maintain increased unrestricted income from a wider fundraising mix, we are recruiting a Fundraising Officer to join our knowledgeable and caring team. 

The new Fundraising officer will join a small, friendly, but hardworking team who raise funds from a variety of sources including trust and foundations, corporate partnerships, major donors, events and community fundraisers and individual giving.

What you will need to succeed 

You will have a strong knowledge of fundraising and income generation, and you will play a major part in significantly increasing income growth. Reporting into the Fundraising Manager, you will be a motivated and talented Fundraising Officer who will help us grow our unrestricted income and expand our pool of donors.

You will be required to lead your own portfolio of work, researching and identifying potential new funders, submitting applications and pitching for partnerships and support, as well as building strong relationships with donors.

You should have demonstrable experience of working in a Fundraising role, with the ability to cover the whole spectrum of fundraising duties, thinking strategically and working operationally. 

Your base location is negotiable, but you will be expected to travel across England, Wales and Northern Ireland with overnight stays as required.

Hybrid and home working is subject to necessary H&S and GDPR checks. Post holders must be resident within the UK and be able to provide their Right to Work in the UK. Due to the nature of this role, successful candidates will be subject to a Basic DBS check.  

We are offering:  

• £29,778 to £34,546 per annum (Scale 6 - SO1, Points 18 – 25) plus London weighting of £3,300 if applicable. New appointments will usually begin at the starting point of the scale.  

• 11½% non-contributory pension. 

• 25 days annual leave plus 3 additional days in between Christmas New Year Period when our offices close; plus, all public holidays per annum for full time staff, pro-rata for part time staff. 

• Flexible working arrangements including the opportunity for Homebased or Hybrid working (dependant on base location). 

• Enhanced family friendly payments. 

• Employee Assistance Programme. 

• Employee benefits platform. 

The job description provides a list of the duties of the post and the person specification provides the list of essential and desirable criteria.  

The closing date for applications is 12 noon on Monday 09 September 2024.  Interviews will be held on 16/17 September 2024.  Full details of this post and an application form are available on our website. 

How to apply: 

Apply online by clicking 'Apply via Website'. 

Please be aware that National Energy Action is not a sponsoring organisation. Therefore, the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently. 

Previous applicants for the role of Fundraising Officer (R72) need not apply. 

Please note CVs will not be accepted as part of the application process.  No recruitment agency or advertising enquiries, please. 

NEA aims to be an equal opportunities employer. We welcome applications from all people with the necessary skills and experience for the post. Charity Registration No. 290511.  Company Registration No:  01853927 

Home based within North or East Scotland - travel required within with area and occasional travel out of area including 121's and staff conferences (this role requires the post-holder to hold a valid driving license and have access to a car)

Ensuring the delivery of The Trussell Trust’s vision to end the need for food banks in the UK by developing an in-depth understanding of Trussell Trust food banks in their area and using coaching and assist to build and hold productive relationships to:

· Develop and execute a strategic plan for reducing the need for food banks’ services locally.

· Work alongside local partners to increase public will for long-term solutions to end the need for food banks.

· Develop and manage strategic relationships with key stakeholders to assist evidenced-based policy change at a local level and feed into activity to drive policy and practice at UK wide and national levels.

Role responsibilities 

· Assisting trustees, staff and volunteers within food banks to develop their plans to end the need for their services locally through the strategic key areas of operations, volunteering, data, participation, church engagement, governance and stability, financial inclusion, stakeholder engagement, local influencing, referral pathways and signposting.

· Assist food banks to operate in a safe, legal and dignified manner (through calls, visits, training, meeting facilitation and our risk management and self-assessment processes) and assist the facilitation of good practice within the network and wider organisation (through cluster meetings, regional forums, road shows, webinars, peer support and internal meetings).

· Contribute to the development and promotion of support available to food banks through the Trussell Trust (including use of the digital hub, toolkits, partnerships and expert advice) and assist food banks with grant application processes, as required. 

· Develop and manage positive relationships with relevant external stakeholders, including local councils and anti-poverty networks, to ensure the Trussell Trust vision is understood and able to influence local decisions, whilst supporting and empowering food banks to foster these relationships locally.

· Work with food banks to ensure that local churches (including church leaders) are connected to and have an understanding of the importance of ending the need for food banks in local communities.

· Support the development, and lead on aspects of delivery, of projects with food banks and external partners that contribute to ending the need for food banks.

· Ensure the voice of our network is heard throughout the organisation through reporting, information sharing and participation in additional working groups and projects.

Person Specification 

Technical skills and minimum knowledge: 

· Competent and efficient use of IT, particularly the main Microsoft Office programmes. Previous experience of Salesforce or similar CRM system is desirable.

· Experience of working innovatively and creatively. 

· Experience of complex problem solving and responding to crisis situations. 

· Strong organisational skills and experience of managing competing priorities within challenging timescales.  

· An appreciation and understanding of the significance of Christian faith within our food bank network, and the ability to build effective relationships in contexts where Christian faith plays a major part, and in which people of all faiths and none collaborate to make a difference together. Food banks in our network are typically governed by or run in partnership with local churches from across a wide range of denominations and traditions.

We are looking for experienced professionals who will perform inspection activities on behalf of The Survivors Trust (TST) Inspection Body to assess specialist rape and sexual abuse support services for conformance to TST National Service Standards. 

The role of an inspector is to investigate, evaluate, assess, and determine the compliance of an organisation for conformance against specific standards within the framework of UKAS inspection requirements.

Training will be provided; however, candidates will ideally have an understanding of performing audit/inspection duties and preferably have a degree or equivalent specific to the sector, e.g. psychology, criminology, counselling etc. or a minimum 2 years’ experience working in the sector. An understanding of the practical applications of trauma informed practice and needs of service users is desirable. They will be familiar with sector specific legislation, have good understanding and application of boundaries to maintain impartiality of inspection activities, and be able to make judgements that are objective, fair and based securely on evidence. They will be clear and succinct communicators with the ability to respond professionally and calmly to challenge. A good level of education, the ability to articulate themselves in a friendly and professional manner and IT competency are essential.

This is a remote-based role and may require some travelling to locations around the UK (expenses will be reimbursed). Candidates will be expected to have the right to work in the UK, the use of required ICT equipment and software, and comply to cyber security, confidentiality and data protection requirements.

You will be required to undergo enhanced DBS clearance to work with The Survivors Trust and references will be sought.

Hours: Full time, 37.5 hours per week (flexible working available)​

Location:Home-based with occasional travel to Vauxhall, London​

Contract:Permanent​

FoodCycle currently runs 93 projects across the UK providing nutritious meals and social connections for those at risk of food poverty and loneliness. We are seeking a candidate with ambitions to further their grant fundraising experience to join our small but highly successful Fundraising Team.​

You will have experience of securing funding, understand what it takes to write a compelling grant application and appreciate the importance of excellent stewardship. You will work alongside our Senior Trusts and Foundations Manager to secure funding from a portfolio of regional trusts that can support our expanding network of community meal projects.​

Benefits: We offer 26.5 days holiday plus bank holidays, and additional holiday for length of service (pro-rata for part-time). Our healthcare package allows staff to claim money back on healthcare bills and includes access to telephone counselling and online GP appointments.​

How to apply:Please upload a CV of no more than two sides, and a covering note/letter of no more than two sides explaining why you are suitable for the role, via our vacancy website.​​

Deadline for your application:11.59pm on Sunday 8th September 2024.​

Interview process: Shortlisted candidates will need to complete a written task prior to the interview.​

Interviews: planned for week commencing 16th September​.

Inclusivity: FoodCycle is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We are committed to creating an inclusive and diverse workplace where everyone feels valued and respected.​

Safeguarding: Safeguarding is Everyone’s business -FoodCycle is committed to safeguarding and promoting the welfare / wellbeing of children, young people and adults at risk. This role will therefore require a satisfactory Enhanced DBS check.​

Please note that you will need to have existing Right to Work in the UK to apply for this role. We are unable to provide visa sponsorship. 

The Human Edge is a specialist mentoring and coaching organisation. We’ve developed our expertise, approaches and partnerships over 16 years, and we use our learning and experience as a foundation to design and implement integrated leadership development and learning programmes and initiatives for entrepreneurs, managers and leaders.  

We believe that building thriving businesses and social impact organisations which drive lasting positive change takes confident leadership, skills, and connections.  Through our work we equip people, teams, organisations and networks/ecosystems with the tools, approaches, and skills to overcome challenges, build stronger relationships and strengthen their leadership to steer their organisations forward and achieve greater results, faster.  

We partner and collaborate globally with local and international governments, foundations, international NGOs and corporates. We work in multiple languages, across contexts, cultures, and sectors. The Human Edge is a values-based organisation with a diverse and committed international team who bring a focus on quality, connections, innovation and learning to their work. 

About you 

You are a dynamic and strategic leader with over a decade of experience in income generation and partnership management, specifically within the leadership development, learning and development, and human capital development sectors, particularly in the UK public sector and international development arenas. Your track record of successfully leading teams and securing high-value, long-term funding partnerships through grant and bid/open tender processes sets you apart. 

You excel in relationship management, leveraging your outstanding networking, negotiation, and communication skills to build and maintain partnerships that drive sustainable growth. Your ability to inspire, influence, and engage stakeholders at all levels is one of your key strengths. 

You possess a proactive, solutions-oriented mindset, with a passion for leadership development, learning and development and community building and a commitment to The Human Edge’s vision and mission. Your resilience, creativity, and team-oriented approach make you an influential member of any senior management team, ready to drive strategic objectives and contribute to the overall success of the organisation. 

About the role  

We are seeking a Head of Development and Partnerships to join our Senior Management Team alongside the CEO, Head of Programmes and Head of Finance and Operations. 

You will drive income generation and partnerships development with funders and prime contractors within primarily the UK public and international development sectors, ensuring that our programmes, courses and consultancy offerings meet market needs and are financially sustainable.

You will lead on activities generating over £1m annually through grants, tenders, contracts, partnerships, and strategic communications contributing to The Human Edge's financial growth and brand development. 

As the key member dedicated to income generation, you will shape and expand our funding streams, driving the growth of our services while serving as a charismatic external ambassador and effective communicator and influencer. 

Please note that applicants must have the legal right to work in the UK. 

How to apply 

Download our recrutiment pack for details of how to apply.

The Human Edge is an equal opportunity employer and committed to creating a diverse, inclusive environment. We believe in the potential of everyone – whatever makes you, you. A diverse workforce can only make us better and all applications are considered without discrimination based on age, sex, gender identity or expression, sexual orientation, marital, civil or other relationship status, religion, race, belief, colour, ethnic origin, physical ability, neurodiversity or socio-economic status. 

This is an exciting opportunity to join a growing team at the Centre for Deaf and Hard of Hearing People. You will support our work in providing assistive equipment for Deaf and hard of hearing people in the Bristol area, as well as providing administrative support to our community development projects and CEO.

We welcome applications from people who have experience of working with or supporting Deaf and hard of hearing people, and those with administration skills who would like to use these skills in a new and rewarding area of work.

Centre for Deaf and Hard of Hearing People: 

The Centre for Deaf and Hard of Hearing People (CfD) is a registered small-sized charity that delivers a wide range of services including community development initiatives and assistive equipment services to people in Bristol who are Deaf, deafened, or hard of hearing. Our mission statement includes, we are working toward creating a Bristol “where everyone can participate in all aspects of life in the city, whatever their level of hearing”.

CfD challenges the prejudice and barriers that Deaf and hard of hearing people face in their daily lives. We are developing exciting new plans for activities that will contribute to our aims and promote equality for all deaf people.

Summary of duties:   

Under the direction of the Operations Manager, the administrator will support the Equipment Service Team to achieve a high standard of service delivery. 

The administrator will also support the Communities Team and CEO with organising and delivering activities run as part of our community development projects. 

The administrator will also provide broader administrative support to the CEO and to the charity. 

Responsibilities: 

● Be the first point of contact for equipment service clients, usually by phone and email

● Book appointments for clients for the equipment service

● Input client records into our database

● Send out surveys and summarise the responses

● Schedule meetings and take minutes where necessary. This may include taking minutes at Board meetings

● Support with event and activities’ organisation such as booking rooms, preparing publicity, registering participants etc ● Typing standard CfD letters e.g. invoices, communication with clients etc.

● Monitoring and maintaining levels of office supplies and consumables

● Meet and greet any visitors, contractors, clients to the CfD office or to the equipment service resource room

● Answer the CfD office telephone and take messages for staff

● Receive and respond/deal with general email and phone enquiries, postal mail, and messages

● Support with photocopying and scanning as required

● Develop reports as requested

● Proofread letters and documents written by other staff

● Help CfD to meet its Health and Safety responsibilities

● Be part of the team representing CfD at local events and exhibitions

● Part of your role will involve communicating with a mix of hearing, Deaf and hard of hearing people. British Sign Language interpreters and other communication support will be provided to support you if required. 

Any other duties as may be reasonably required for the performance of this position.

Essential skills and competencies:

● At least one year’s experience of working in an office as an administrator

● Good working knowledge of Microsoft Office and associated software, including Excel, Word, Outlook, Planner, and simple databases

● Effective and professional telephone manner

● Ability to compose letters and short documents and write in a friendly and direct style

● Ability to work on own initiative and as part of a team

● Excellent organisational and time-management skills

● A positive attitude towards Deaf and hard of hearing people with some understanding of the barriers they face in their lives.

● Excellent interpersonal skills and confidence in communicating with Deaf British Sign Language (BSL) users and hard of hearing people. CfD will provide training for the successful candidate if they do not have BSL skills 

● Good attention to detail 

Desirable skills, knowledge and experience: 

● Experience working with Deaf and hard of hearing people

● Knowledge of British Sign Language (CfD will provide training for the successful candidate if they do not have BSL skills)

● Experience of working, paid or unpaid, in or with communities, the disability sector or in the third sector

● Experience of taking minutes

● Knowledge of Health and Safety legislation and ability to carry out Health & Safety checks

● Experience using CRM databases

Things we expect all staff to support us with: 

● Actively seek out opportunities for development and income generation

● Read, understand and adhere to CfD’s policies and procedures

● Stay up to date with key developments in your specialist area

● Be willing to occasionally work evenings and weekends

● Participate in team-meetings and development days

● Be willing to travel across Bristol and occasionally further afield

● Represent CfD at local, regional and national meetings and events 

In return, you will receive:

• Competitive pay and holiday allowance (25 days a year plus Bank Holidays pro rata)

• Employee pension contributions

• A flexible working policy (Our core hours are 10.00 until 16.00 Mon to Fri)

• The opportunity to be part of a committed, skilled and supportive team

• Support to develop your skills further

Digital Enablement Officer

We are seeking to recruit an individual who displays a flexible approach, excellent communication skills and is an effective team player.

Position: SIT40 Digital Enablement Officer

Location: Homebased, UK Nationwide, however, occasional travel will be required as part of this role (May include team meetings or other work-related meetings)

Hours: Full-time, 35 hours per week (flexible working available)

Salary: Circa £35,000 per annum (inner London weighting £3,950 per annum or outer London weighting £2,100 per annum may be applied in accordance to where you live)

Contract: Permanent

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 15 September 2024

Interview Date: To be confirmed

Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.

The Role

This role of the Customer Enablement Officer works as part of the Technology team to ensure that our people have the best experiences in their use of technology and that the technology is fit for purpose and meets the needs of the outcomes that our people want to achieve.

Key responsibilities include:

· Ensure that staff use technology in a way that gives them the best experiences.

· Help staff enable operations and processes using technology

· Support users in adopting changes to digital solutions & processes.

· Providing guidance to users on the optimal way to use our digital tools. Imparting knowledge to users on the appropriate techniques to accomplish their goals.

· Providing guidance to users on the optimal way to use our digital tools. Imparting knowledge to users on the appropriate techniques to accomplish their goals.

· Facilitating targeted workshops that involve specific delivery of knowledge sharing around current/new functionality in our digital solutions.

About You

You will have experience of:

· Good Experience working in a customer/business partner-facing role

· Some Experience of working in a technology delivery/support role

· Excellent interpersonal and collaboration skills to involve a diverse group of stakeholders - which is key to the role.

· Skilled at requirement gathering and problem-solving.

To fulfil the role, you must be resident in the UK and have the right to work in the UK

When you click to apply, you will be able to see the full responsibilities and person specification for further

information on the role.

Please submit your CV and a covering letter of no more than two pages demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience. Please state any preferences for flexible options in your covering letter.

Stroke Association. Rebuilding lives after stroke.

When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.

We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.

We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.

We’re working to improve the diversity of our team.  Because we know that individuality leads to a richer experience for our people and better support for those affected by stroke.

We strongly encourage people from all backgrounds to apply. And we’re particularly looking to increase the number of applications from those with lived experience of stroke and those from under-represented communities. 

Every five minutes, stroke destroys lives. Help us rebuild them and join our team.

In 2019, we developed a bold new corporate strategy so that we can rebuild more lives after stroke and make a bigger difference to people’s lives. To help us deliver our strategy and make a real difference, we are looking to recruit talented people to a number of new roles. If you would like to support stroke survivors to rebuild their lives, we want to hear from you!

You may also have experience in areas such as Digital, Digital Marketing, Digital Service, Digital Media, Digital Experience, Digital Marketing, Digital Service, Digital Media, Digital Officer, Digital Marketing Officer, Digital Service Officer, Digital Media Officer, Digital Experience Officer.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

We are COSRT - a unique professional body for specialist psychotherapists in the UK and beyond.  We provide and accredit training, set professional standards, and support professionals and the public.  All so that people can access the best possible therapy no matter where or who they are.

Now, after an internal promotion, we are looking to recruit an Organisational Support Officer.  This is a vital, interesting and challenging role.  It will mean you're involved in everything we do.  You'll work alongside and give practical support to all colleagues, using your skills to help us deliver products and services smoothly.

There will be four main areas where you will be most involved:

• Training....including administering agreements with trainers, providing pre and post event support for online sessions, creating products on our online training platform.
• Operations...including processing membership applications, dealing with queries from the public and professionals, supporting internal financial and other processes.
• Standards and governance...administering complaints, setting up and supporting committee meetings.
• Communications...including  social media posting, updating website content, creating newsletters.

There is no doubt that this is an exciting role.  No week will be the same and you will be supported in getting involved in as many things as possible to help your professional development.

To succeed you'll need to be flexible, proactive and have a diverse skillset.  You'll have an eye for detail and an understanding of the fundamentals of administration.  You'll be comfortable working with technology and learning how to do new things quickly.  You'll be able to work independently as well as in close collaboration with others.  You'll be an excellent communicator, comfortable speaking with a range of people and producing high quality written outputs.

The Biochemical Society are seeking a Marketing and Communications Officer to support the work of the Marketing and Communications team across the organization to support member and community engagement.

In this role, the postholder will provide support with the full range of activities across the organization, building outreach and engagement with audiences and driving brand awareness and impact across the sector.

The postholder should possess outstanding copywriting skills, an excellent eye for design, and should demonstrate a good understanding of branding and visual identity and support with marketing activities across the membership and community remit, including regular mailing campaigns and social media activity. Along with this, collaborate with other societies and other organisations to promote the Society's objectives.

Suitable candidates will have a background in marketing and experience with effiecient competency using CRM and tracking systems, and have excellent organization and communication skills.

Although advertised as remote, there are options available for working within an office in London up to a few days per week, should that be preferred.

For more information, please visit our website.

Closing date: 4th September 2024

Interview Dates: 10th-12th September 2024

Only shortlisted candidates will be contacted.

Please note that this role is home-based and as such interviews will be virtual.

Please send a CV and covering letter. It is important that you DO NOT include your Personal Information i.e. name and contact details in your CV or Cover Letter.

This is because the Society is committed to promoting a diverse and inclusive community - a place where we can all be ourselves and succeed on merit. We offer a range of family friendly, inclusive employment policies to support staff from different backgrounds.

The Society takes the security of your data seriously. It has internal policies and controls in place to ensure that your data is not lost, accidentally destroyed, misused or disclosed, and is not accessed except by our employees in the proper performance of their duties.

Please note that due to limited resources it is not possible for the Society to acknowledge receipt of applications. If you do not hear from us within two weeks of the closing date, please assume that your application has been unsuccessful on this occasion.

“We are interested in every qualified candidate who is eligible to work in the United Kingdom. However, we are not able to sponsor visas.”

Data Analyst

We seek to recruit an individual who displays a flexible approach, excellent communication skills and is an effective team player

Position: Data Analyst - Data Management & Compliance

Location: Homebased, U.K nationwide

Hours: 35 hours per week

Salary: Circa £30,000 per annum (inner London weighting £3,950 per annum or outer London weighting £2,100 per annum may be applied in accordance to where you live)

Contract: Permanent

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 15 September 2024

Interview Date: To be confirmed

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.

The Role

Reporting to the Infrastructure and Service Desk Manager within the Technology Team. The role of the Technical Engineer (Data management and compliance) will work primarily to ensure that we comply with various legislative and regulatory requirements around our unstructured data.

The role will need to heavily engage and work alongside the different business areas to deliver the position's requirements. 

The role will require:

· Good understanding of various data types and data structures.

· Good knowledge of full-text search engines and how Elasticsearch works.

· Utilisation of data management toolsets such as Reveal.

· Knowledge of legislative & regulatory areas and what this means for data management.

· Understanding of data security.

About You

· Experience working in a data management or a technology security role

· Good level of literacy/written communication skills

· Good level of verbal communication skills

· Professionalism and integrity

To fulfil the requirements of the role you must abode within the U.K and have the right to work in the U.K.

Please submit your CV and a covering letter of no more than two pages demonstrating how you meet the person specification and what you bring to the role in terms of you skills and experience. Please state any preferences for flexible options in your covering letter. Applications from individuals who are seeking flexible working options, including reduced hours or job shares are welcomed.

About the Organisation

Stroke Association. Rebuilding lives after stroke.

When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.

We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.

We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.

We’re working to improve the diversity of our team.  Because we know that individuality leads to a richer experience for our people and better support for those affected by stroke.

We strongly encourage people from all backgrounds to apply. And we’re particularly looking to increase the number of applications from those with lived experience of stroke and those from under-represented communities. 

Every five minutes, stroke destroys lives. Help us rebuild them and join our team.

In 2019, we developed a bold new corporate strategy so that we can rebuild more lives after stroke and make a bigger difference to people’s lives. To help us deliver our strategy and make a real difference, we are looking to recruit talented people to a number of new roles. If you would like to support stroke survivors to rebuild their lives, we want to hear from you!

You may also have experience in areas such as Database Manager, Database Officer, Database Analyst, Reporting Analyst, Data Manager, Senior Fundraising Database Analyst, Data Analysis Officer, Data Insights Analyst, Data Import and Integrity Executive, CRM Data Analyst, Data Analyst – Fully Remote, Remote Data Analyst, Senior Data Analyst, Junior Data Analyst, Health Data Analyst, Digital Data Analyst.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

We are looking for an experienced Regional Development Coordinator, to lead the coordination and management of all aspects of the StreetDoctors operations within the Southwest and South Wales Region (Bristol, Exeter, Cardiff and Swansea) and to ensure our programmes are fit for the future.

We are an award-winning national charity which trains over 9,500 young people affected by street violence each year in emergency first-aid through a team of 350 healthcare volunteers and youth workers. We empower young people with the skills to become part of the solution to violence by developing the skills and confidence to save lives and increasing their understanding of the medical and psychological consequences of violence.

As the StreetDoctors lead for the Region, you will provide leadership in partnership development, volunteer management, the delivery of training and maintaining quality standards.

The key areas of focus include:

● To create, develop and maintain partnerships with a range of organisations including, funders, commissioners, community organisations, criminal justice organisations, education providers and youth organisations.
● To develop and manage engaged volunteers and youth workers and ensure their expectations are aligned to the organisation's objectives and provide the best volunteering experience possible.
● To ensure the quantity and quality of training sessions and projects meet the required targets and new opportunities are maximised.

At StreetDoctors we believe diversity supports innovation and creativity. We are committed to equality of opportunity, being inclusive, and being representative of the people we are here to support. We would therefore encourage applications from candidates from diverse backgrounds.