Customer Service Jobs in City Of London, England
Are you a highly organised and proactive individual with an interest in social welfare advice and support? Do you have excellent communication and interpersonal skills, and a passion for helping people to overcome homelessness and poverty?
Join our friendly and skilled advice team as our new Casework Administrative Assistant.
Provide administrative support to our casework services and Pro Bono Project and make a real difference for people facing poverty and homelessness.
About the role
This is an exciting opportunity to join our dynamic and committed advice team. The post holder will provide administrative support to our casework services and the co-ordination and administration of our Pro Bono Project.
About Z2K
Z2K’s vision is that everyone lives a life free from poverty. We are here to end poverty for the more than 1 in 5 people in the UK who experience it. To secure adequate incomes and freedom from high costs, we provide frontline advice and representation and campaign for change. We work alongside experts by experience in everything we do.
About you
We are looking for a highly organised and proactive individual with an interest in social welfare advice and support. You will demonstrate excellent communication and interpersonal skills, have a commitment to working with communities who are highly disadvantaged and a passion for helping people to overcome homelessness and poverty. You will have excellent IT skills & experience working with Microsoft office and other cloud-based software, a great telephone manner and strong admin skills. You may have experience utilising Customer Relationship Management/Casework Management systems.
The client requests no contact from agencies or media sales.
Job term: Full time, 32 hours per week, fixed term maternity cover until December 2025
Location: Remote based and in person in London (SW4), UK
Closing date: 10:00 Monday 14 October
Interviews: Conducted w/c Monday 21 October - with remote options possible
Start date: Monday 25 November
Supported by some of the world’s leading philanthropic foundations, Alliance Publishing Trust (APT) is an international publisher of material on philanthropy, including Alliance magazine, a quarterly publication on philanthropy, and social investment globally. APT aims to create a culture of collective involvement where all team members can contribute to both the direction and processes of the organisation.
We aim to be a fluid organisation, being able to introduce new ideas in quick time enabling us to punch above our weight and deliver impact at a level beyond our size. APT is proud to be both an accredited Living Wage Employer and 4 Day Week Employer.
We are currently seeking a highly motivated, confident individual with excellent organisational skills to take on maternity cover for the role of head of marketing, advertising and events.
Reporting to the executive director, you will be responsible for the sale of advertising space on our website, through email blasts to our mailing lists, via our weekly emails and within our quarterly print publication. You will also be responsible for the line management of event support, while managing our event programme which consists of up to 19 digital and in-person events per year. You will also be responsible for line management of the subscriptions manager, overseeing concurrent marketing projects, targeting key subscription areas, and ensuring a high level of renewals amongst our subscribers. Alongside this, there will be opportunities to represent Alliance at external events both in the UK and abroad.
The successful candidate will have strong, persuasive oral and written communication skills, enjoy working in a small team, and have excellent organisation and time-management. The candidate will be a willing participant in all APT discussions and play an active part in driving the organisation forward.
To apply, please send a CV and a covering letter to Amy McGoldrick by 10:00am on Monday 14 October 2024. We are a small organisation and only successful interview candidates will be contacted. If you have any questions regarding the role, please contact us by email.
Main responsibilities
Marketing & sales
- Lead responsibility for the marketing strategy to grow the circulation of Alliance
- Direct line management of subscriptions manager to ensure the implementation of this strategy
- Indirect management of marketing support staff
- Setting and ensuring the delivery of organisational growth targets across all forms of readership
- Garnering quality feedback from existing audiences to ensure our products are meeting audience expectations
- Responsibility for the marketing budget
Advertising
- Creating and executing campaigns to increase the advertising revenue of Alliance
- Promoting advertising opportunities across print, digital, and online to all of our existing clients
- Building relationships with potential new advertisers and exploring new markets
- Maintaining relationships with all current advertisers
- Ensuring that all advertising material is provided by the client in time to meet our schedules
- Ensuring all invoices for advertising are raised, issued, and paid in a timely fashion
- Answering any advertising enquires in a professional and timely manner
- Maintaining and updating the Alliance media kit
Events
- Primary responsibility for organising & promoting both in-person & digital Alliance events
- Co-ordinating with the editorial team to ensure a good standard of panellists and debate
- Driving growth of our event audiences
- Primary responsibility for income generation via sponsorships and event services
- Securing external bookings for our event services and managing those events
- Management of freelance event support staff and external suppliers
Organisational
- Responsible for reporting on three main pillars of the role to board of trustees and funders
- Attending sector events (both in the UK and internationally) to further the aims of APT
- Maintaining accurate details of projects and analysing the success of campaigns
- Reporting back to colleagues on progress of all projects and potential new opportunities
- Checking the organisation’s inbox and responding to customer queries
- Working knowledge of CRM
General
- Being an active team member and contributing ideas to the long-term development of Alliance
- Working on required tasks relating to any other APT projects
Person specification
Essential
- Experience of working on marketing campaigns
- Experience of advertising sales
- Ability to forge relationships with external partners
- Good writing skills
- Good, confident telephone manner
- Good understanding of Microsoft Office – including Word, Excel, and email
- Excellent organisational skills with the ability to manage multiple projects and meet deadlines
- Ability to work independently
Desirable
- Experience of working with subscriptions
- Experience of event organisation and management
- Experience of using CRM
- Experience of using MailChimp
- Experience of Office 365
- Experience of working in a charity
- Interest in philanthropy and social investment
Workplace benefits
Included, but not limited to:
- Four-day work week
- Flexible working, both in terms of times and location
- 28 days (7 weeks) of annual leave (including Bank Holidays)
- Enhanced pension
- Life assurance
- Eye tests
- Seasonal ticket loan
- Travel insurance
- Employee volunteering
- Mental wellbeing
- Physical wellbeing
- Occupational Sick Pay
- Critical illness insurance
- Health cash plan
A media platform acting as the critical friend to philanthropy worlwide by providng coverage of global philanthropy across print, digital and events.
The client requests no contact from agencies or media sales.
Liberty is looking for a Finance and Governance Officer. Reporting to the Head of Finance, and working closely with the Finance and Operations Director, this is an exciting, fast-paced and varied role which sits within our Finance Team. The post holder will both provide the day-to-day bookkeeping support for our busy finance function as well as providing administrative support for our two Boards and their various Sub Committees.
The successful candidate will have exceptional attention to detail, numeracy and communication skills, will be self-motivated, will enjoy managing competing workloads, and working collaboratively across broad groups of internal and external stakeholders.
The successful applicant will have a strong commitment to Liberty’s anti-oppression values and strategy and a keen interest in our work.
Liberty fully embraces flexible working and is committed to employee development. We aim to encourage people from all backgrounds to work with us and are particularly interested in hearing from people from minority backgrounds and all socio-economic sections of society. Liberty supports hybrid working, with a minimum of two days per week in the Westminster office.
The deadline for applications is 5PM Monday 14 October 2024.
Applications received after this deadline will not be considered.
Please be aware that we do not accept CV’s for this role. All applicants must complete the application form to apply.
First round interviews will be held on Tuesday 5 November and Wednesday 5 November.
Second round interview will be held on Tuesday 12 November.
Unfortunately we will not be able to accommodate requests for interview slots outside of these dates on this occasion.
Please apply via our website.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Improving the mental wellbeing of Londoners by supporting them to gain and sustain good employment
We are a dynamic mental health charity on a mission to support Londoners facing mental health challenges to harness good employment as part of their mental health recovery journey. We have been successfully changing lives for over 30 years by applying innovative evidence-based approaches to employment support. Our approach is guided by our core values, and we are dedicated to fostering an equitable, diverse, and inclusive organisation.
As an Employment Specialist at Twining Enterprise, you will play a crucial role in our IPS Workwise Employment Services programme. The service provides employment support to people across Northeast London, with serious mental health challenges, to gain and sustain work, using the internationally recognized Individual Placement and Support (IPS) approach. Your contributions will directly influence the lives of our clients, changing their lives by guiding them towards a path of empowerment and independence. A day in the role might include client meetings in person or online, reviewing client documents and providing feedback, following up on new client referrals, completing client records using Twining and partner databases, completing performance/progress reports, liaising with employers about potential job vacancies, going to jobs fairs, and liaising with referral partners.
Why Twining Enterprise?
Joining Twining Enterprise means more than just a job; it's an opportunity to be part of something bigger. We offer a supportive, inclusive and resolution driven work environment where your contributions are recognised and valued. As a member of our team, you will have the chance to grow both personally and professionally while making a lasting impact on the lives of those we serve.
We are looking for candidates who bring a combination of passion, expertise, and dedication to the table. To excel in this role, you should possess:
- A commitment to Twining's mission, vision, values;
- A dedication to promoting mental health and meaningful employment;
- A positivity to champion equality, diversity and inclusion;
- Deliver a high performance, quality-driven service. You will be required to lead by example in line with our values, motivate the team and demonstrate best practice principles of delivering an IPS employment service. This will include working alongside managers and frontline staff and members of partner/commissioner organisations.
- Deliver a role with a dual responsibility to clinical partners and Twining, while complying with Twining's internal procedures and all relationships, both internally and externally.
- Manage a caseload of up to 25 people, advising and supporting clients to overcome barriers, to help them find new employment and remain in work.
- Ensure Twining's CRM and the Trusts Rio system are updated with all plans and actions relating to your clients. Maintain accurate and up to date records of activity and outcomes in line with service performance requirements, ensuring the IT database is up to date and paperwork compliant.
- Create a culture of continuous improvement, taking ownership for problems, adopting forward thinking strategies for improvement in everything we do and take the lead on making change happen.
- To prepare participants for employment through assessing their individual employment needs through vocational profiling and then actively support them to achieve their employment goals in partnership with the clinical team.
- To provide individualised, ongoing support to participants once they have secured employment to assist them in sustaining employment.
- To promote the benefits of supporting participants to access employment, aiming to raise the profile of IPS services and raise expectations around the ability of participants to access paid employment.
- To proactively engage and work with external employers to open up and secure paid employment opportunities for participants who have experienced health problems. Ensuring the service is focused on accessing the hidden labour market to unlock jobs that match with participants preference.
- To provide advice and support to employers, as agreed with the individual, which may include negotiating adjustments and ongoing contact with supervisors to ensure job retention.
- To assess individual support needs related to work which might typically include help with benefits, travel to work, managing health at work etc.
- To provide effective in work support to individuals once they secure paid employment to ensure they retain it.
- To deliver employment workshops with other members of staff as required.
- To develop effective working relationships with a range of external agencies who might be better able to help individuals to achieve their employment goals for example, local colleges, training providers and external supported employment services.
- To maintain a professional relationship with the clients and with staff, with particular attention to confidentiality and maintenance of professional boundaries.
- Update and maintain NHS patient record (Rio).
The role holder must also:
- Pass a Disclosure and Barring Service (DBS) check at an Enhanced level.
- Possess excellent IT skills, including familiarity with Microsoft Office software, as well as experience updating and maintaining databases.
- Maintain accurate and up to date records of activity and outcomes in line with service performance requirements, ensuring the IT database is up to date and paperwork compliant.
- Receive regular supervision and training to meet individual, team and organization's needs.
- Contribute to the development of a service that is locally responsive and supports minority/disadvantaged communities.
- Comply with and actively promote all Twining policies and procedures including Equality and Diversity, Safeguarding, Data Protection and the Health and Safety at Work Act 1974.
- IPS delivery experience (D)
- Demonstrable evidence of Continuing Professional Development (E)
- Experience of internal (and external) partnership working (E)
- Demonstrable experience of successfully working to targets (E)
- Experience working within a quality assured framework/standards and commitment to adhering to the IPS model of employment support/fidelity and employment retention (E)
- Experience of working with and supporting people who have experienced mental health problems and other unemployed disadvantaged groups into employment (D)
- Experience of joint working and working in multi-agency partnerships (D)
- Excellent IT skills, including familiarity with Microsoft Office software and previous experience of working with databases (E)
- Excellent verbal and written skills and ability to communicate concisely and effectively (E)
- Demonstrable experience of providing excellent customer service skills (E)
- Understanding of our participant group and the barriers they may face (E)
- Skilled in coaching and guiding people to maximise potential (E)
- Knowledge and understanding of the relationship between employment and mental health (D)
- Effective marketing skills with ability to build networks and develop successful partnerships across health & social care and employment sectors (D)
- Able to present confidently to external stakeholders and partners at various levels (D)
- Experience of opening job opportunities with a range of employers (D)
- Understanding of data protection and information security (E)
- Excellent interpersonal and communication skills (E)
- Dynamic personality, confident engaging with a range of stakeholders to promote the service (E).
- Good at building relationships with both internal and external stakeholders (E).
- Ability to use initiative when required and take a problem-solving approach to work tasks with the capacity to appreciate the strategic service context (E)
- Ability to work well as part of a team and independently when required (E)
- Demonstrates initiative, self-motivation and resourcefulness, being committed to seeing plans through to conclusion within agreed timescales (E)
- Strong belief in the value of employment in supporting good mental health (E).
- Empathetic and person centred (E).
- Open to feedback and proactive in addressing self-development (E).
- Proactive in managing one's own health and wellbeing (E).
- Be able to display an awareness, understanding and commitment to the protection and safeguarding of young people and vulnerable adults (E).
- This post requires a Disclosure and Barring Service (DBS) check at Enhanced level (E).
- Comply with and actively promote all Twining policies and procedures including Equality and Diversity, Safeguarding, Data Protection and the Health and Safety at Work Act 1974 (E).
- Trained in the IPS approach (D).
- Willingness to travel in designated Borough of Redbridge (E).
- Able to work flexible hours as the needs of the job dictate (E).
Our commitment to Equality, Diversity, and Inclusion
Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Twining Enterprise is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities.
We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We therefore encourage interested candidates to apply as soon as possible to ensure their application is considered.
Job Title: Social Welfare & Digital Support Adviser
Accountable To: C.E.O
Responsible To: Advice Services Manager
Working Hours: 35 hours per week (Full-Time)
Salary: £31,000 per annum (Including London Weighting)
Location: Limehouse Project, Unit 2, 789 Commercial Road, London E14
PURPOSE OF THE JOB:
As a Social Welfare & Digital Support Adviser, you will play a key role in providing comprehensive advice, casework support, and digital support to the residents of Tower Hamlets. As a dedicated and empathetic Social Welfare Advice & Digital Support Adviser, your role will be essential in empowering individuals with complex and multiple needs, helping them navigate the intricacies of the welfare benefits system and access the financial support they deserve. Additionally, you will provide vital digital support to enable clients to manage their welfare claims online, enhancing their digital confidence and independence. Through a holistic approach that incorporates social, cultural, financial, and digital issues, you will address the diverse needs of our clients, ensuring they receive well-rounded support and are equipped to navigate the online systems essential to managing their welfare benefits.
KEY DUTIES AND RESPONSIBILITIES:
- Holistic Client Assessment and Support - Conduct detailed, confidential interviews with clients, applying a holistic approach to assess their needs for advice and support, including digital needs.
- Comprehensive Needs Assessment - Assess various aspects such as financial situation, social welfare entitlements, debt, digital literacy, and other significant issues affecting clients and their families.
- Digital Support - Provide guidance to clients in accessing and managing welfare benefit claims online. This includes assisting clients with online Universal Credit applications, managing online accounts, and building their digital skills for greater self-sufficiency.
- Advice and Casework - Provide high-quality advice and casework support on all social welfare benefits such as Universal Credit (UC), Disability Living Allowance (DLA), Personal Independence Payment (PIP), Attendance Allowance (AA), Council Tax Reduction (CTR), Discretionary Housing Payments (DHP), Carer's Allowance (CA), Housing Benefits (HB), legacy benefits and travel-related services such as blue badge/freedom passes, unemployment benefits, and other welfare benefits. This includes offering digital assistance where needed.
- Application Assistance - Assist clients in completing application forms, mandatory reconsideration, appeals, and other paperwork related to social welfare benefits, money and debt, funding, and grants, both in person and online.
- Tailored Client Support - Ensure that services are adapted to the needs of each client, considering communication, digital abilities, understanding, and vulnerabilities, while supporting their navigation through online platforms.
- Financial Advice & Support - Provide advice on income maximisation, debt management, budgeting, savings, and accessing financial support, empowering clients to achieve financial independence, including offering digital tools to help manage finances.
- Client Involvement - Through clear communication and consultation, ensure clients are involved in resolving their social welfare issues, including welfare benefits, debt, and money management, and are kept informed on the progress of their case, particularly regarding digital aspects.
- Digital Training and Confidence Building - Assist clients in developing digital skills to independently manage online claim forms, journals, and accounts, ensuring they are well-equipped to navigate online welfare systems.
- Compliance and Quality Standards - Provide advice and casework support that adheres to the Advice Quality Standard (AQS) and digital best practices.
- Digital support and Case Management - Use the Lamplight database system to organise and manage client support, including digital support case recording and compliance with LHP’s case management procedures.
- Monitoring and Evaluation - Contribute to project monitoring and evaluation by providing data on digital support & financial outcomes and also producing evaluative reports for the Advice Services Manager, focusing on digital engagement and success.
- File and Data Management - Maintain accurate digital records of client interactions and stay updated on social welfare policies, regulations, and digital support systems.
- Community Engagement and Partnerships - Liaise with local authorities, health services, and community organisations to support clients, including digital outreach and awareness-raising activities.
- To liaise with other agencies and develop strong working relationships to support clients effectively, including partnerships with GP surgeries.
· Deliver advice sessions at the LHP office, GP surgeries, and other outreach venues, raising awareness of available support services.
· Participate in borough-wide forums and activities to develop relationships with other organisations and enhance community awareness.
- Client Relations and Safeguarding - Build trustful relationships with clients, ensuring safeguarding and digital support considerations are fully met.
- Professional Conduct and Team Participation - Maintain confidentiality, adhere to equal opportunities, and observe LHP policies, including digital inclusion strategies, while participating in team meetings to share knowledge and best practices.
- Health and Safety - Ensure adherence to health and safety regulations, particularly around digital workspaces and client interactions.
GENERAL RESPONSIBILITIES:
1. To support the Limehouse Project’s overall goals and vision.
2. Carry out day-to-day general administrative duties that are vital to the smooth running of the services and specific project-related work such as responding to letters, doing follow-up work, etc, and its online appointment sheets for LHP and external partners.
3. Attend Limehouse Project staff meetings regularly.
4. Carry out such other duties, as the LHP manager and management committee shall from time to time require.
5. Keep up-to-date by undertaking further study or training, as may be necessary or which may be required by LHP and which contributes to the provision of an effective service.
The duties laid down in the job description may change following a review and consultation between the post-holder and line manager.
Please see the full job desription and specifications and apply via the webiste with the full application forms.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
A specialist Arts University based in central London is seeking an IT Support Manager for a full-time permanent role. The organisation is a prestigious arts focused University with around 600 students. They have two sites – one being the main teaching campus near Kings Cross, the other an art gallery with some teaching capacity, on the Strand.
The role is paying a starting salary of £50,942 per annum plus an excellent package including a leading pension and 36 days annual leave. The role will be based onsite predominantly at the Kings Cross site – working from home 1 day per week may be considered.
Reporting to the Head of Information Services, Systems & Technology (ISS&T) and working in a small IT team of around 5 people, this role line manages 1 IT Support Officer and takes the lead on the service delivery aspects of the IT team. This covers frontline user support and managing the daily operations of the IT function. The organisation predominantly deploy Windows devices, but they have an increasing number of MACs so experience of supporting IOS would be an advantage.
The successful candidate will come from an IT Support/Manager background, should have experience managing small teams, and should have a strong user focus and service delivery background. Experience from within the Higher Education, Arts, Charity, or Membership sector would be advantageous for the role. The role will also involve the development of a new asset management tool and leading on a telephony focused project.
The post holder will:
-Manage the Service Desk for both sites and the relationship with the 3rd party providers
-Monitor and report on existing service to assist in developing the IT & AV Support Service
-Provide professional and technical leadership and operational management to the IT Helpdesk team with a dotted line to the AV Support team
-Implement service standards and develop common systems and processes based on industry best practice.
-Ensure that the IT & AV Support Service is efficient, effective and can adapt to changing circumstances.
-Work alongside the Project Manager and IT Operations Manager in the delivery of IT projects
-Provide technical, project and administrative support to the Head of ISS&T
-Maintain and administer Active Directory and Entra user and service accounts
-Maintain licensing for all software products and subscriptions
-Support the Head of ISS&T with the purchase and invoicing of hardware, software a consumables
-Manage and maintain IT asset information
-Ensure documentation and alerts are publicised and maintained on the IT Services Hub
-Manage increased IT service delivery required to support new and existing students during Welcome Week and the beginning of each new academic year
Candidate requirements:
-Degree level qualification and ITIL qualifications desirable
-Recent proven experience of leading and developing an effective IT Support team and helpdesk service in a complex environment. Including setting targets, identifying training needs and delivering development plans
-Good technical knowledge of various hardware and software technologies including Windows, desktop PCs, laptops, mobile devices, printers, MFDs, Microsoft OS, Mac OS, Microsoft Active Directory, M365, and Adobe.
-Recent experience in a Service Delivery role with experience of managing, allocating and monitoring IT support tickets, setting KPIs to improve service delivery, managing underperforming teams and suppliers, setting up new services such as staff onboarding, asset management, procurement etc & managing 3rd party suppliers
-Experience or an interest in the higher education, arts or charity sector advantageous
Closing date and interviews: ASAP/rolling.
Please note this is a replacement hire for somebody leaving in November.
Please send your CV for further consideration.
Job Title: Energy Efficiency Adviser/Caseworker
Accountable To: The C.E.O
Responsible To: Advice Services Manager
Working Hours 21 hours per week (3 days)
Salary: £19,530 per annum (Including London Weighting)
Location: Limehouse Project, Unit 2, 789 Commercial Road, London
E14 and Other outreach venues across the borough
PURPOSE OF THE JOB:
The purpose of this job is to provide energy efficiency advice and casework-level support to individuals and families living in low-income households and facing fuel poverty. The primary goals of the project are:
1. Raise Awareness & Energy Savings - Educate vulnerable local communities, who may lack prior knowledge, about strategies for reducing energy costs and achieving long-term energy and financial savings. The aim is to empower individuals with practical energy-saving techniques and encourage grassroots peer learning within these communities to help spread survival strategies.
2. Energy Advice & Fuel Debt Support - Offer detailed guidance on energy management, including addressing fuel debt issues, to help clients understand their fuel usage in the context of their overall financial situation. This includes enabling individuals to make informed decisions about energy consumption and related financial matters.
3. Assist Vulnerable Communities in Energy Crisis - Equip particularly vulnerable households with the skills necessary to cope with the growing crisis in household energy debt, as consumption rises sharply. This involves preparing communities to manage their energy usage and finances more effectively in the face of increasing energy costs.
4. Income Maximisation & Benefits Awareness - Help raise awareness about entitlements and assist clients in claiming relevant benefits to maximise family income, ultimately helping them manage energy expenses more sustainably.
KEY DUTIES AND RESPONSIBILITIES:
- Holistic Client Assessment and Support - conduct detailed confidential interviews with clients, applying a holistic approach to assess their needs for advice and support.
- Compliance and Quality Standards - Provide energy efficiency advice and casework support that adheres to the Advice Quality Standard (AQS).
- Comply with AQS case management and case recording procedures and processes, contributing to the delivery of high-quality advice and casework, and the collection and reporting of statistical data as required to enable accurate evaluation of the impact of the service and reporting to funders.
- To be responsible for delivering high-quality one-to-one advice and casework on energy efficiency - targeting our food hub participants and other local residents who are on low income.
- To raise awareness and assist people without any previous awareness/knowledge of how to save on energy costs and develop long-term energy and monetary savings within their homes.
- To facilitate and deliver monthly Switching Off Poverty workshops/talks/group sessions about fuel poverty; how to identify at-risk local residents; what tools/assistance is available; and how to impart help and guidance following the end of the programme - these workshops aim to enable participants to access tools and develop the new skills required to help them monitor, track, record, and understand their household fuel use and bills.
- Provide advice and assistance through a range of channels; Face-To-Face, Telephone, Teams/Zoom, WhatsApp as well as via email/letter.
- To ensure that the service offered is tailored to the needs of clients and takes into account the particular needs of each individual, including issues around communication, understanding, and vulnerability.
- Through clear communication and consultation, ensure that clients remain involved in resolving their energy debt, benefit, and money management issues and are kept informed on the progress of their case throughout our work with them.
- To provide advice and support around energy efficiency and money management; income maximisation; budgeting; saving; debt and understanding and accessing appropriate financial products.
- To effectively use the database system (Lamplight) to organise and manage client support and to take on issues (as cases) for the client that may have issues with billing and metering problems. Take up complaints and provide grant-assisted schemes. All work is to follow the file LHP’s management procedure.
- To be responsible for the delivery of an agreed annual project plan, meeting targets and milestones for the Energy Efficiency advice service.
- To liaise with other agencies and develop and sustain good working relationships with those agencies.
- To be responsible for maintaining project files with evidence of project outputs and milestones.
- Supported by the Advice Services Manager and members of the team, you will collectively develop relationships with other organisations by attending various borough-wide forums and raising awareness.
- To be responsible for preparing the quarterly project monitoring report to send out to the funder and ensuring progress against milestones and achievement of agreed targets are being met.
- To contribute to the monitoring of the project and provide quarterly and annual monitoring data and evaluative reporting to the Services Manager for dissemination to the Funders.
- To establish and maintain warm relations of trust and cooperation with clients in keeping with the Limehouse Project ethos.
- To remain alert to issues relating to capacity, client understanding, and safeguarding issues when working with clients and promptly consult with the Advice Services Manager regarding any areas of concern.
- To respond to clients’ file reviews, take action and follow the key date task diary on the LHP database system.
- To strictly adhere to all LHP policies, in particular those on confidentiality, equal opportunity, case recording, file management policy, etc. Strictly follow the AQS Quality System e.g. clients’ filing system, monitoring system, referral system, etc, and keep them up to date.
- Community Engagements and Partnerships – Liaising with other agencies, such as local authorities, health services, and community organisations, on behalf of clients.
- To liaise with other agencies and develop strong working relationships to support clients effectively, including partnerships with GP surgeries.
- Deliver advice sessions at the LHP office, GP surgeries, and other outreach venues, raising awareness of available support services.
- Participate in borough-wide forums and activities to develop relationships with other organisations and enhance community awareness.
- To observe all rules relating to Health and Safety.
GENERAL RESPONSIBILITIES:
1. To support the Limehouse Project’s overall goals and vision.
2. Carry out day-to-day general administrative duties that are vital to the smooth running of the services and specific project-related work such as responding to letters, doing follow-up work, etc., and its online appointment sheets for LHP and external partners.
3. Attend Limehouse Project staff meetings regularly.
4. Carry out such other duties, as the LHP manager and management committee shall from time to time require.
5. Keep up to date by undertaking further study or training, as may be necessary or which may be required by LHP and which contributes to the provision of an effective service.
The duties laid down in the job description may change following a review and consultation between the post-holder and line manager.
PLEASE APPLY VIA OUR WEBSITE, USING THE APPLICATION FORMS.
The client requests no contact from agencies or media sales.
Job title: Fundraising and Legacy Administrator
Reports to: Individual Giving Manager
Salary: £15,900 per annum (£26,500 FTE)
Contract: 3 days (21 hours) per week, fixed term until end of December 2024
Location: Westminster, London
Are you passionate about making a real difference in the world? Do you want to leverage your skills to combat homelessness for children and young people? Then we have the perfect opportunity for you.
We are looking to recruit a Fundraising and Legacy Administrator to provide administrative support within the Individual Giving and Gifts in Wills team and ensure all daily tasks and objectives are met in collaboration with the Fundraising Administrator.
This is an exciting role in our Fundraising team that will be responsible for the day-to-day management and coordination of the legacy administration, and for providing monthly legacy income forecasting reports. You will also support the Individual Giving & Gifts in Wills Manager in the implementation of the legacy marketing strategy, lead in the management of the charity database and lead in the processing of recording and thanking supporters for their donations. In addition to this, you will work closely with the finance team to ensure that all fundraising income is coded correctly and that regular Gift Aid payment runs are executed.
Please refer to the job description for further information.
In your cv and cover letter, please answer the below questions and outline how you meet the requirements of the role and why you would like to work for us. You must account for any gaps in your employment history.
1. Please tell us about your previous experience working in the charity sector (max. 100 words).
2. Please tell about your experience using a CRM database (max. 100 words).
3. Please tell us about your proven track record and passion for delivering outstanding customer service (max. 200 words).
We are committed to safeguarding and promoting the welfare of children. We require successful job applicants, staff and volunteers to complete a criminal records self-declaration and undertake a DBS check.
Applicants must have the right to work in the UK. We are unable to sponsor visas.
The client requests no contact from agencies or media sales.
Full time (flexible working options available)
Homebased – UK
Closing Date: 29 September 2024
Ref 6807
We have a unique and exciting opportunity for a skilled individual to join our Retail Strategic Operations team as Business Partner.
Our purpose is to create vibrant retail spaces that embrace and inspire communities (see our Vision & Purpose document attached).
Our values (see our Cultural Values document attached) underpin all that we do and how we work as a team – with one another, with our volunteers, and with our customers.
We ‘re looking for someone who can successfully utilise their combined skills of people management and business / entrepreneurial thinking to influence and achieve results.
Do you have the skills and experience to help us do that? Do you align with our vision & values? If your answer is yes – we have the role for you.
About Us
Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.
Our shops exist to provide a beautiful shopping experience for all the community. They are each unique within our family of propositions but are united in creating an energy and atmosphere, with positivity and kindness, and providing a welcoming diverse environment.
About the Role
The Retail Business Manager, South provides a new opportunity to be a part of the evolution of Save the Children Retail.
This role will play a pivotal part in leading and inspiring change, motivating teams, bringing the Save the Children culture and our vision to life.
This role will be vital in providing clarity and direction with regards to how we operate (see our How Our Shops Operate document attached), guiding and engaging shop teams to drive the business to optimum operational success, as well as harnessing commerciality and embracing localism in line with each shop's proposition.
The current shops you'll manage include Sidmouth, Totnes, Clapham, and Lymington but please note that these shops/locations will change as the business evolves.
About You
Essential skills & experience:
• You'll have exceptional people management skills, including strong leadership and motivational skills.
• You will be entrepreneurial and driven by results with the ability to recognise and prioritise opportunities with the greatest potential.
• You'll be experienced in driving and delivering change management.
• You will be experienced in managing multiple sites and staff, comfortable with providing remote guidance and direction.
• You'll have a valid driving license and be willing and able to travel regularly to the shops you manage.
This role provides an opportunity for someone with relevant experience in a similar role, looking for a fresh challenge and the chance to hone and utilise their skills to make a positive impact.
What we offer you:
Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance.
• We focus on flexibility, inclusion, collaboration, health and wellbeing both in and outside of work.
• We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day. You can read more about our benefits here.
• This role also includes a car / car allowance.
Please note, this role will require regular travel to your designated shops.
Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.
Ways of Working:
The majority of our roles can be performed remotely in the UK, but there are likely to be times when you will be required to come to your contracted office (up to 2-4 days per month or 6-8 days per quarter). This will be agreed with your Line Manager and team and is intended to be time spent on collaborating with colleagues and relationship building.
Please note: travel costs to your contracted office will be at your own expense.
Flexible Working - We are happy to discuss flexible working options at interview.
Commitment to Diversity & Inclusion:
Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think.
We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here.
Harris Hill are delighted to be partnering with a renowned children's disability charity in their search for a High Value Relationship Manager.
As High Value Relationship Manager, you will work closely with the High Value Lead to develop robust plans for account management and new business across your portfolio. You will drive targeted asks, focused on opportunities of 5- and 6-figure to support the strategic goals and objectives of the organisation. You will provide first-class customer service, ensuring the high-value supporters feel connected, recognised and valued; producing high-quality bespoke reports and updates to effectively demonstrate the impact of their funding. In collaboration with the wider team, you will develop compelling multi-year cases for support and support the testing of new approaches (e.g. multi-agency bids, new trusts). You will also proactively and creatively identify high-value opportunities and manage them through from start to finish.
To be considered for this role, you will need:
- A demonstrable track record securing funding from trusts, foundations and/or statutory and institutional funders
- Excellent knowledge of the high value funder landscape
- Proven ability of achieving high level income targets, including a significant number of 5-figure asks and repeat funding from a range of donors and funders
- A clear communicator and confident networker; highly articulate, able to tailor their tone and style to different audiences
If this role sounds of interest to you and you want to have a chat and review the full job description, please do contact Dominic at Harris Hill on [email protected] or call him on 020 7820 7332.
Salary: £36,000 - £40,000
Permanent, Full-time
Location: London with hybrid working
Deadline - Applications are being reviewed on a rolling basis, so please send your CV to Dominic ASAP.
Harris Hill Charity Recruitment Specialists operates an equal opportunity policy and commits to treating all of our candidates and jobseekers fairly. We welcome and encourage applications from everyone regardless of age, disability, sex, gender, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Role: Trainee Debt Advisor
Duration: 6 months fixed term contract
Salary: £27,000
Hours: 35 per week, 9am – 5pm Monday to Friday
Location: London (Hybrid)
We are delighted to be working with a debt advice and education charity to recruit a Trainee Debt Advisor.
About the role:
As the cost-of-living crisis continues to impact millions of people across the UK, we are recruiting new team members to help meet the growing demand for debt advice and support. You will help prevent homelessness, reduce food and fuel poverty and ensure clients are supported through vulnerable circumstances with empathy and dignity.
Key Responsibilities:
• Deliver a professional, impartial, pragmatic and outcome focused advice service to all clients.
• Give advice on the following areas:
o Income maximisation
o Budgeting
o Priority debts
o Unsecured debts
o Debt solutions
• Identify client vulnerabilities and prioritise household emergencies.
• Provide comprehensive advice, next steps and actions in a way that the client can easily understand.
• Signpost or refer to the appropriate party at the earliest opportunity.
• Maintain punctual, accurate and compliant records using our case management system.
You will be provided with training, which will enable you to meet the needs of the role and progress to accredited advisor standard, Training will be ongoing and by a variety of methods including in-house, courses, webinars and e-learning.
You will have:
• Strong, proven customer service skills
• The proven ability to build rapport and empathise with clients from a variety of circumstances.
• The proven ability to deal calmly and professionally with difficult situations, e.g., Supporting clients at risk of imminent enforcement action, facing emotional distress and or suffering from mental health or physical health challenges
• A positive, resilient and pragmatic attitude
• Consistent attention to detail and ability to adhere to necessary guidance and rules
The above do not need to be gained in a financial advice role, we welcome applications from candidates who have been in client facing roles and have a genuine desire to assist others.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Recruitment Administrator / Coordinator (Temporary Position)
We are currently seeking Recruitment Administrators / Coordinators for a prestigious client in the higher education sector, with immediate start on a temporary basis until the New Year, with potential for permanent positions for top performers.
This role involves high-volume recruitment administration, including generating contracts and offer letters, conducting pre-employment checks, and managing payroll entries. We are looking for detail-oriented candidates with strong customer service skills, and experience in recruitment administration, ideally within higher education or a similar environment.
You will work within a collaborative team, each responsible for different recruitment areas across professional services, academic, clinical, or research roles.
Key Responsibilities:
- Deliver a seamless recruitment administration service to employees and managers, ensuring all documentation is accurate and professional.
- Respond to queries via internal communication platforms within agreed timeframes.
- Ensure data accuracy on HR systems and employee records platforms.
- Run reports using HR systems and Excel to track and manage workloads.
- Manage large, varied workloads, meeting multiple deadlines.
- Collaborate with HR, Finance, and Corporate Services to provide exceptional service.
- Work flexibly to meet changing department needs.
Hybrid working is available, with a minimum of two days in the office per week.
If you're organised, adaptable, and thrive in a busy environment, we’d love to hear from you. This is an excellent opportunity to gain experience in a fast-paced, higher education recruitment environment.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Description
Job Title: Community Coordinator
Reporting To: Community Engagement Manager
Salary: £28,000 - £34,000 (Dependant on experience)
Location: Across Felix’s locations and field-based
Contract type: Full-time, Permanent.
About The Felix Project
The Felix Project is London's biggest food redistribution charity and the largest end-to-end food redistribution charity in Europe.
Our vision is a London where no one goes hungry and good food is never wasted.
We rescue surplus food from businesses, supermarkets, restaurants and farms. This food is nutritious, in-date, and safe and includes a high proportion of fresh vegetables, fruit, meat and fish. If we did not rescue this food, it would be at risk of going to waste. Instead, we deliver it free of charge to London charities, schools, food banks, COVID food hubs and other organisations serving people in need. Our food is a vital lifeline for children and families, people on low incomes, people who have lost their jobs, the homeless, refugees, domestic abuse survivors, the elderly and keyworkers.
We were founded in 2016 in memory of Felix Byam Shaw, by his father, entrepreneur Justin Byam Shaw.
Purpose of the Job
Based for a minimum of 3 days per week in one of our operational warehouses you will help support Felix’s mission through the development of a network of charities, community groups and other key stakeholders involved supporting vulnerable Londoners across London. Your work will help to build the network’s capacity to accept and distribute food through our depot operations, Green Scheme & Felix Connect and non-food items through Felix’s Multibank.
Reporting to the Community Engagement Manager the Community Coordinator’s role will focus on Felix’s school holiday provision. You will be involved in the set-up, delivery, monitoring and evaluation of the different programmes throughout the year that provides more than 10 million meal equivalents to families across the 13-week school holidays. Developed from Felix’s regular food delivery models to operate at scale innovation has been part of the development of these programmes. As the Community Coordinator you will be expected to help drive the evolution of the provision and where relevant help deploy as part of our business-as-usual delivery.
You will support your peers, the depot and operational teams, responding to enquiries from the community network to help ensure the smooth flow of food and non-food items whilst delivering excellent customer service. This will include ensuring recipients of our food are compliant with all relevant legislation and guidance as required by our food partners and food business operators.
You will also help us to effectively monitor and evaluate our growth against our strategic objectives through robust data collection, monitoring and updating using our CRM system.
Benefits
- 25 days annual leave per annum (+ bank holidays) plus up to 5 days additional leave for length of service.
- Enhanced Maternity and Paternity leave.
- Birthday day off.
- Access to benefit platform for a wide range of discounts on everyday spends plus gym discounts.
- Training and development opportunities.
- Employee assistance programme including 24 Hour GP helpline.
- Cycle to Work Scheme.
- Opportunity for free meals whilst working at our depots.
- After work activities such as Felix’s softball team, running club and cycling club
We deliver this surplus food to charities and schools so they can provide healthy meals and help the most vulnerable in our society.
Job Title: Information & Advice Helpline Officer (Maternity Cover)
Hours: 17.5 hours (Tuesday 9.30 - 4.00, Thursday and Friday 9.30 – 4.30)
(Some flexibility with hours/days may be possible)
Contract: Maternity Cover - Fixed Term to May 2025 (possible extension subject to funding)
Location: This role operates from our office in Thornton Heath
Salary: £8542.58 pro-rata from FTE of £25,627.74
Background to the Role
Do you have helpline or call centre experience? Are you good at communicating on the telephone? Do you enjoy helping people to find information and solutions to challenges? Are you approachable and a good communicator? We need you to join our high volume, friendly helpline team of staff and volunteers, answering calls and providing information and support to older people in Croydon.
Our helpline is a first point of contact for many older people and their families and carers as they tackle a variety of issues around finance, social engagement, housing and council tax, travel concessions such as Blue Badge and Taxi card. You will play a crucial role in answering our busy Information & Advice Helpline phone: listening carefully and sympathetically to callers, finding solutions to their queries or issues and. The role is varied and very rewarding, and no two days are the same.
Main Duties (but not limited to)
- Providing information and signposting to callers to our Helpline and to people enquiring by email
- Entering new client referrals on our database and recording each new enquiry on our systems
- Supporting and supervising volunteers within the I&A Team
- This list is not exhaustive.
Responsibilities will include (but are not limited to)
- Offering a friendly and professional first point of contact for people phoning or emailing Age UK Croydon’s I&A Service
- Listening carefully to what clients say and ensuring the response to every enquiry is centered around them.
- Finding out clients’ needs, by asking them open questions about their circumstances, and opening up opportunities to offer them holistic support.
- This list is not exhaustive.
CVs will not be accepted.
Closing date: 12pm, Friday 18th October 2024
Interview: Thursday, 24th October 2024
This post is subject to a Disclosure and Barring Service check.
Our mission is to reach, involve, support and connect people so they can age well in Croydon.
The client requests no contact from agencies or media sales.
We are recruiting for a well know animal charity for temporary full time Supporter care officer based in central London, this post is for 6 months initially.
Brief overview of role
To play a key role as part of a busy Supporter Care team delivering outstanding multi-channel services to existing and potential supporters and donors, through the provision of high-quality supporter care, donation and fulfilment services.
To work closely with other fundraising teams and stakeholders to deliver an excellent service to a variety of supporters, including delivering fundraising stewardship activities.
The Role
To respond to donor and potential donor enquiries through multiple channels with the aim of complete supporter satisfaction and, encouraging supporters to retain or increase their support
To respond in appropriate tone and style in a timely manner with accurate information, following agreed contact structures and completing the necessary administration, such as collecting a donation or adding information onto the database
To take inbound and make outbound telephone calls/emails as required to new supporters, follow up queries, address concerns, verify details or thank donors.
To retain and manage information needed for contact management, using appropriate resources and reference materials, including preparing and sending briefs to the rest of the team and agencies/suppliers
To handle complaints from a variety of sources and respond sensitively and in line with agreed quality objectives
To contribute to the teams objectives by actively taking part in, or leading on specific projects
To recognise fundraising opportunities and promote them amongst the charitys supporters
The Candidate
Experience of working in a fundraising customer service environment, delivering stewardship activities, asking people for money, and understanding the importance of delivering excellent customer care
IT literate, across all standard Office software with experience of using databases and data collection.
Excellent call handling skills and the ability to respectfully, honestly and transparently adjust communication to different audiences, recognising the importance of diversity.
Excellent interpersonal and communication skills both written and oral.
Highly accurate with excellent attention to detail and ability to problem solve effectively.
IMPORTANT NOTE
Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.
We apologise that we cannot contact everybody in person but thank you in advance for your interest.
Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.