Customer Insight Manager Jobs in Central London, Greater London
We are thrilled to be searching for a Database Executive for a charity which supports individuals with learning disabilities, special educational needs, and children and families in crisis, in North-West London. This charity provides practical, emotional and therapeutic support to children and families who are facing various types of challenges, and this is your opportunity to make a real difference.
The role will provide database and data services to the Fundraising and Community Engagement department and enhance the charity’s supporter experience. You will be the data and insight lead who will assist with continuously updating the database and data processes, as well as data manipulation. You will focus on carrying out regular database health checks to update supporter records and to ensure accuracy of data. Additionally, you will also support your colleagues in their use of the database to enhance engagement, donations, and marketing for supporters.
To be successful in the role of Database Executive, you will need:
- Proven experience as a data administrator or similar role involving manipulating data, and advanced skills in using a database or CRM.
- Some experience of running reports and exporting data, and of running data health routines, with understanding of relational databases.
- Proficiency in Microsoft Excel to an intermediate level, and excellent IT skills and analytical mindset.
- Good understanding of GDPR.
- Good interpersonal skills, and ability to work across teams, with ability to follow complex instructions and processes.
Salary: £26,000 - £28,000
Contract: Full-time, permanent
Location: North-West London/hybrid
Deadline: ASAP
If you would like to have an informal discussion, please call Chloe on 02030 062787 or email your interest along with your CV to [email protected].
Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.
We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.
If enough applications are received the charity reserve the right to end the application period sooner.
We are looking for an experienced qualified accountant and financial forecaster to update and maintain the company’s financial plans on a part-time basis.
Financial Planning Analyst
Hours: 21 hours (part-time) up to 60% remote, 40% in office
Location: ISHA, 102 Blackstock Road, Finsbury Park, N4 2DR / Hybrid working possible
Salary: £33,000 (£55,000 full time equivalent)
Contract: Permanent
This is an exciting opportunity for someone to help shape the strategic direction of a housing association that provides a vital service to the communities of Islington, Hackney and Waltham Forest. It is an interesting and varied role suited to someone who not only has sound forecasting skills but is also great at communicating with key stakeholders in the business who each have a part in shaping our financial plan.
You will use your knowledge and experience of forecasting to help ensure our financial plan helps shape our strategic direction to maximise the good we can do in the communities we serve.
You will work closely with senior managers and the Leadership Team.
Some of the key responsibilities of the role include:
- Lead the development of comprehensive medium and long-term financial plans, aligning them with the overall strategic plan.
- To provide professional advice on the strategic direction of the Association to Leadership Team.
- To provide insightful analysis to Leadership Team, contributing to well informed commercial decision making.
- Work collaboratively across departments to ensure that long-term financial plans are integrated with operational and strategic objectives.
- Engage in detailed analysis of potential risks and opportunities associated with long-term financial strategies and operational projects.
- To update the 30-year plan for approval by Leadership Team on a quarterly basis and for approval by Board on an annual basis.
You
We are seeking a proactive, reliable and committed individual who can deliver accurate financial plans with excellent insight and advice.
You don’t need to have worked in Housing before, but it will be an advantage if you have.
As well as being technically very competent, you will have the ability to communicate and work effectively with stakeholders. You will be very organised and professional in your approach.
You will be a proficient Excel user. Experience of using Power BI will be an advantage, but is not essential.
Staff Benefits
We’ll offer you a generous pension scheme (up to 10% employer matched contributions and a death in service benefit), 29 days annual leave (increasing after five years’ service), eye care vouchers, a cycle to work scheme and other great benefits (see attached). We have an evolving wellbeing offer, that is being developed following employee feedback, and we will invest in your professional development with on-going training and career development opportunities.
About ISHA
We are a small but ambitious housing association at a critical juncture. Our ambition is for the communities we are anchored in and exist to serve, and we have done and achieved much over the past few years. But in these challenging times we know we’ll achieve nothing unless we are equally ambitious for our own people.
Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. We strive to build a more diverse organisation, where everyone feels empowered to bring, and be, their best self to work.
We can’t be a brilliant landlord if we don’t partner with brilliant colleagues. Could you be one of them and be trusted to make the difference?
If this sounds exciting, we want you on our team. Please do apply.
This role is based at our Head Office but there is some flexibility to work in a hybrid way if preferred.
Deadline: 09:00 on 14 October 2024.
Interview: 24 October 2024 in person at 102 Blackstock Road, N4 2DR
Interested?
If you would like to find out more, please click the apply button. You will be directed to where you can complete your application for this position.
Inclusion and Diversity
We want ISHA to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBTQ+, disabled and neurodiverse communities to make a real difference to our residents so that passionate commitment to customers, respect for everyone, pride in Team ISHA and trusted to make the difference remains at the heart of everything we do.
Asking for adjustments
ISHA is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview, or assessment process, including providing information in an alternative format, please contact us.
No agencies please.
ETF:
The Education and Training Foundation (ETF) is the workforce development body for the Further Education and Skills sector. We work in partnership with others to deliver professional learning and development for teachers, trainers and leaders. We balance government priorities with sector needs to achieve our core charitable purpose to improve education and skills for learners aged 14 and over.
The ETF believes that the key to improving education and training is to support teachers, trainers and leaders to excel. Everything we do is in pursuit of its vision of:
- highly effective, professionally confident teachers and trainers
- first class leadership of the sector
- FE as the career of choice for ambitious professionals who wish to make a difference.
About the Job:
This is an opportunity to manage the tactical delivery of a range of strategies designed to support Department for Education funded contracts, membership engagement, participation, and growth, and to support corporate and delivery partners acting on behalf of the ETF.
Your Profile:
We’re looking for a Marketing Officer to join our fast-paced, friendly marketing team on a fixed term contract until the end of June 2025. If you have experience of delivering campaigns, love adapting tactics to meet KPIs, and enjoy a supportive environment where you have the space to try new things, this is the perfect role for you.
This is a varied role, and you’ll be working on several projects concurrently, and we’ll want to hear your ideas about how to elevate our work. One day you’ll be working on new brand collateral and thinking about how to engage our member audiences, the next you’ll be delivering tactical activity designed to meet the KPIs of Department for Education contracts. Because you’ll be working across various contracts, you’ll need to build positive working relationships with teams across the organisation, and we’ll be looking to you to think of new ideas to meet objectives.
You will also help us overhaul our use of data and insights, ensuring we make the most of any opportunity to talk to our audiences.
In return, we’ll provide you with a supportive team environment where we encourage new ideas, celebrate our successes, and share our expertise and experience with each other, as well as a range of benefits – think generous annual leave (plus extra at Christmas), hybrid working, access to a comprehensive staff wellbeing programme, volunteering leave and more.
The successful candidate will have:
· Experience of supporting the development and implementation of successful marketing strategies.
· Experience of using appropriate marketing tactics to meet project KPIs, including email marketing, advertising, social media, and direct mail.
· Experience of using a CRM for marketing purposes.
· Experience of email marketing, including building, testing, monitoring, and adapting campaign as needed to ensure effectiveness.
If you would like to receive a full job description for this role, please click here.
If you are an exceptional candidate who would like to make an impact and enjoy working in a vibrant and cooperative environment, we will welcome your application.
Applicants should apply by submitting a CV and cover letter (maximum 600 words), outlining how you fulfil the requirements of this role.
Information
· Starting Salary: £37,150 per annum to start, with service and performance related progression.
· Contract type: Fixed-term until 30 June 2025 and full-time
· Location: London – Victoria/Hybrid (the role requires at least one day in the office in Victoria)
· Deadline for applications: 4 October 2024
ETF reserve the right to close this vacancy earlier than advertised date.
Philanthropic Partnerships Assistant, Global Greengrants Fund
Application Closing Date: 7 October 2024
Location: Remote or hybrid working within the UK; individuals will be required to attend episodic in-person office days in London as needed and prescribed by the organisation. This role requires applicants to be able to show that they have the right to work in the UK.
Term: full time - 35 hours a week
Organisation: Global Greengrants Fund UK
Salary: Salaries at Global Greengrants Fund UK (GGF UK) are dependent on applicable salary scales, internal pay policies including equity considerations and budget. Due to the ways in which salary negotiations perpetuate existing structural inequities, GGF UK has moved away from salary negotiation processes for any candidate. Our best offer for this position is £35,000 per annum
Benefits: We have improved our benefits package and we now offer 10% employer’s pension contribution, remote and flexible remote working, generous family and sick leave, employee assistance programme, health and life insurances, 28 days annual leave plus all UK bank holidays.
About Global Greengrants Fund:
Global Greengrants Fund (GGF) supports grassroots activists and civil society organisations around the world working to address environmental and social justice in over 160 countries. GGF applies a participatory and decentralised model in making grants to grassroots groups through regional and thematic boards of advisors, global partner networks and independent funds, to support grassroots environmental and social justice action.
Global Greengrants Fund comprises two organisations located in the USA, Global Greengrants Fund Inc (established in 1993), and Global Greengrants Fund UK (established in 2012). The two organisations work closely together with a shared grantmaking programme and strategic collaboration at the senior leadership level. GGF UK consists of thirteen staff members working on fundraising and influencing philanthropy; finance; communications; and operations, with all of these functions operating autonomously but in close collaboration with their US counterpart functions.
In 2024, Global Greengrants Fund is amid a strategic journey in which we collectively centre our values, including diversity, equity and inclusion, and organisational care in our work, and to rediscover our identity and potential after 30 years of work. We have experienced tremendous growth over the past two years and we are thoughtfully, yet rapidly, growing our annual grantmaking, our philanthropic advocacy, and our global partnerships and collaborations to new levels. This includes creating a globally networked learning organisation and transforming our organisational culture to be more collaborative and self-steering – we call this our transformational journey. The Programme Funding Manager needs to understand the challenges and opportunities that come with these transformations and can remain flexible, steady, and adaptable.
The Role
The Philanthropic Partnerships Assistant plays an important role in supporting the financial sustainability objectives of GGF UK. The postholder is responsible for managing a portfolio of trust and foundations partnerships giving up to $200,000 per year, and will also be responsible for stewarding our portfolio of individual giving supporters donating up to £10,000 per year. The role also contributes to GGF UK’s communications activity in collaboration with our global Communications function, as well as contributing to ensuring that the organisation’s fundraising activity is supported with robust infrastructure and processes.
The position reports to the Head of Philanthropic Partnerships, and works closely with colleagues across Global Greengrants Fund UK and Global Greengrants Fund Inc.
The candidate profile.
The ideal candidate will have relevant experience in fundraising from trusts, foundations, and/or individual donors, ideally within environmental, international, or rights-based organisations. They will demonstrate exceptional attention to detail and time management skills, effectively prioritising tasks to deliver excellent results within a complex, varied, and time-sensitive workload.
With excellent written and verbal communication skills in English, the candidate will have a proven ability to create compelling proposals, presentations, reports, and other materials. They will possess strong IT skills, including proficiency in MS Office, Google Apps, and collaboration tools like Trello and Slack, along with experience using Salesforce or other CRM systems. The candidate will have a strong understanding of and commitment to environmental and social justice, with some knowledge of the issues addressed by Global Greengrants Fund. Additionally, they will have experience working with diverse global communities in a virtual environment.
The ideal candidate will be committed to shifting power in philanthropy, promoting trust-based and power-shifting approaches to philanthropy and grantmaking. The candidate will have a strong understanding of and commitment to environmental and social justice, aligning with the issues Global Greengrants Fund addresses. Additionally, they will excel in building strong alliances with diverse constituencies and managing complex relationships, having experience working with diverse communities worldwide, particularly in a virtual setting.
The right candidate will understand Global Greengrants Fund’s core values and be committed to the guiding principles and mission of Global Greengrants Fund and ensure they uphold them in the way they take up the responsibilities of the role. They will value transparency and accountability, demonstrating strong critical thinking, strategic risk management, and the ability to influence and resolve differences across boundaries. With a high degree of self-awareness and insight, the candidate will excel in building strong interpersonal relationships, both within and outside the organisation, and possess outstanding communication and collaboration skills.
How to apply:
Applications need to be submitted through GGF UK’s job platform by 7 October 2024 at 23:00 GMT. You will be required to complete a set of screening questions and upload a current CV. You will need to submit these in English. If you’re intrigued by this position but feel like you don’t fit the profile precisely, please still apply.
Global Greengrants Fund UK is an equal opportunities employer. We strongly encourage applicants from all backgrounds and walks of life. We believe that diversity and inclusion among our team is critical to our success. We seek to recruit, develop and retain the most talented people from a diverse candidate pool and welcome applications from all qualified candidates. We do not discriminate on the basis of race, colour, religion, ethnicity, gender, disability, sexual orientation or gender identity.
The client requests no contact from agencies or media sales.