Crm Database Training Manager Jobs
Smart Works is a dynamic, high profile and fast-growing UK charity that dresses, coaches and empowers unemployed women for success at their job interview. After visiting Smart Works, 69% of clients secure a job within a month.
The Smart Works service is delivered in London, Manchester, Stockport, Glasgow, Edinburgh, Birmingham, Newcastle, Reading and Leeds. Over the past ten years, Smart Works has helped over 35,000 women. It is our mission that any woman who needs our service should be able to find her way to a Smart Works centre.
In April 2022, Smart Works launched a Three-Year Plan that will see the charity double the number of women helped annually from 5,000 to 10,000 women a year. We are on track to achieve this by expanding the reach of our existing centres and opening new centres in areas of need including Bristol; set to open in early 2025.
This role
As Smart Works moves into our next strategy phase, we are looking to strengthen our commitment to being led by data and using technology to enhance the service we provide. The Database Manager will play a key role in guiding this mission.
Smart Works is looking for an experienced and motivated database manager passionate about using data for good. This role will be crucial in managing and developing Smart Works' CRM systems that underpin the running of our key functions, ensuring data integrity, providing support to all users across the UK and enabling strong outcomes for the women we support. The post holder’s work will be essential in allowing staff across the charity to use data to improve our operations and outcomes for the women we support as we enter our new strategy cycle.
You will also play an important role in training and supporting staff across all Smart Works locations to use these systems, enabling them to harness the power of data in their day-to-day work. Your ability to communicate complex technical concepts to non-technical staff will be vital to the success of this role.
The role will be a hybrid position, based out of one our UK Smart Works centres. but the role will work across Smart Works, providing support and maintaining digital infrastructure across all the teams.
There may be occasional evening and weekend work as the successful candidate will be part of the wider centre team, supporting with networking and key events support. The post holder, if not based in London, will also be required to travel into London on occasion for training and team meetings.
How to apply
To apply for this role please visit our website to read the full job description attached and then submit a CV and answer the following questions by 5pm on Monday 7th October. Your application should be addressed to Melissa Pittman, Head of Data and Impact
- Why are you interested in working at Smart Works, and how do you see your role as a Database Manager contributing to our mission? (Max 250 words)
- What is your approach to ensuring data accuracy and integrity within a database? (Max 350 words)
- How do you ensure effective communication with non-technical colleagues when discussing database issues or needs? (Max 350 words)
We exist to give unemployed women the clothing, coaching and confidence they need to succeed at interview and get the job.
The client requests no contact from agencies or media sales.
Location: London only - hybrid working with 2-3 days in the office or at donor meetings and the rest working from home
Interviews: 16/10 over MS Teams
For more information or to apply, please click 'apply now' to be directed to our careers site.
Are you passionate about making a real impact on the lives of young women? Join us as a Philanthropy Manager, where you will play a key role in raising vital funds to support our Women Supporting Women (WSW) initiative. WSW was established at The Prince’s Trust in 2018 to nurture, empower and inspire young women to build a better future for themselves.
As our Philanthropy Manager, you will build strong relationships with high-value donors, secure significant multi-year gifts, and collaborate with senior volunteers to drive our mission forward.
With a personal income target of £500k+ per year, your efforts will directly contribute to raising £150m over five years, providing young people with the financial and practical support they need to thrive.
Bring your expertise in fundraising, relationship management, and donor stewardship to a dynamic and supportive team. If you’re ready to make a lasting difference, we want to hear from you!
What happens next?
Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The Prince’s Trust! The Team will be in touch about the next steps shortly after the closing date.
Why do we need Philanthropy Managers?
Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Philanthropy Managers!
Perks for working at The Trust!
- Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year
- Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
- You can volunteer for and/or attend events – music festivals, The Prince’s Trust Awards, active events etc.
- In-house learning platform! Develop your skills for your career and your role
- Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas.
- Personal development opportunities through our Networks – PT CAN (Cultural Awareness Network), PT GEN (Gender Equality Network), PT DAWN (Disability & Wellbeing Network), PULSE (LGBTQIA+ Network).
- Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave.
- Interest-free season ticket loans
- The Trust will contribute 5% of your salary to the Trust Pension Scheme
- Generous life assurance cover (4 x annual salary)
Equal Opportunities
Here at The Prince's Trust, we're committed to Equality, Diversity and Inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, disability, race, religion and sex. Our goal is to create an environment where everyone, from any background, can be themselves and do the best work of their lives.
We are looking for people that can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation and sector, such as candidates from Black, Asian and Minority Ethnic backgrounds.
We’re a Stonewall Diversity Champion and we are an employer that is Disability Confident. Our staff, volunteers and young people are supported by PT CAN (our Cultural Awareness Network), PT GEN (Gender Equality Network), PT DAWN (Disability & Wellbeing Network) and Pulse (LGBTQIA+ Network).
Safeguarding
The Prince's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks in accordance with the Codes of Practice for all roles within the Trust, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants.
A NOTE FOR RECRUITMENT AGENCIES:
We prefer to hire people directly, but we do have a preferred supplier list for when we need a helping hand. We'll be in touch directly if we need you!
Req ID: 3156
We believe that every young person should have the chance to succeed, no matter their background or the challenges they are facing.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
You will engage with our existing members to ensure they recieve the best possible support from us. Additionally, you will engage with sectors of our community who are unaware of the benefits of being members.
Responsibilities:
These include
- To actively seek a thorough understanding of the membership base and the issues affecting them, creating member profiles and advising and briefing stakeholders accordingly.
- To develop a compelling offer by profile / career stage so as to maintain and improve member retention and engagement levels, and to maximise new member acquisition.
- To maintain a thorough and up-to-date understanding of services and activities and ensure these are being packaged and communicated in the most effective way.
- To oversee the implementation of regular market research, including competitor analysis, to identify members/stakeholder needs, to support the rationale for the development of member products and services, and to liaise with and advise other stakeholders as appropriate.
- To develop member communications in particular around membership renewals and the on-boarding of new members, and to ensure a high-quality member experience.
- To ensure that membership communications at all touch points within the membership journey or as part of a non-member relationship, remain relevant and up to date.
- To oversee the new member and renewal process, which is managed by our external partner, and troubleshoot and resolve issues that they cannot
Personal Specification:
Essential skills, knowledge and qualities:
- Experience of working in a customer, member or client facing role
- Experience of developing and maintaining strong professional relationships with a range of stakeholders
- Experience of using a CRM management system, preferably Salesforce
- Excellent communication and interpersonal skills and the ability to positively communicate with a wide range of people in a professional setting, with demonstrable ability to communicate effectively in challenging situations
- Excellent planning, coordination, organisational and time management skills
- The ability to analyse data and produce reports
- The ability to take a proactive approach to independent working, managing your own workstreams effectively, and the confidence to take responsibility for tasks and decisions
Desirable skills, experience, and qualities:
- Interest and/or understanding of the immigration law sector in the UK
- Experience of implementing change and working with others to create new ways of working
Closing date for applications: 7th October 2024. We plan to hold the interviews in person but we can accommodate interviews online at request. Please notify us in your application if we need to make any reasonable adjustments to accommodate you at interview.
ILPA is an equal opportunities employer. We acknowledge that the legal and charitable sector can be less accessible to people from minoritised, racialised and lower socio-economic backgrounds and we are committed to improving this situation.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Yehudi Menuhin School based in Stoke D’Abernon, Cobham is seeking an experienced Trusts and Foundations Manager to have a significant impact on the lives of our current and future pupils. The Yehudi Menuhin School operates a needs-blind admissions process, and we remain determined that no pupil should ever turn down a place at YMS due to a lack of funding. More than 90% of pupils need help to take up their place, and grants from trusts and foundations are a vital source of income for our Bursary Fund, as well as a range of other projects and activities that are of direct benefit to our pupils.
You will join the Development team at an exciting time for the School. Under new leadership and with pupil numbers at an all-time high, fundraising continues to play a crucial role in securing the future of musical education and helping to develop the next generation of classical musicians. Our strategy is focused on reaching out to new donors, as well as continuing to engage our loyal body of current supporters, including several engaged grant-making trusts and foundations.
You will build on an existing portfolio of organisations that donate between four and six-figures. Your ability to develop significant, multi-year relationships with new trusts and foundations will be critical to your success. The School has also previously secured a grant from the DCMS Culture Recovery Fund, managed by the Arts Council, opening the door to possible future funding from statutory sources, which would also fall under your responsibility. This is a key role in making The Yehudi Menuhin School’s strategic priorities a reality on the ground. You will need to be proactive, enterprising and systematic in approaching funders, and be able to engage and manage internal stakeholders.
This is a permanent position, working 9.00am until 5.30pm 4 or 5 days per week. Some flexibility will be required to attend evening and weekend concerts and events at YMS and in London.
The salary is competitive, based on experience.
Further information about the role can be found in the Candidate Information Pack.
If you are interested in the position and have the necessary skills and experience, please complete our application form.
The deadline for applications is Monday 14 October.
Your application form should be completed in full and submitted along with a covering letter addressed to the Head, Dr Robin Harskin. Early applications are encouraged, and the School reserves the right to close the application process early should a suitable candidate be found.
The Yehudi Menuhin School is committed to safeguarding the welfare of children. The School is registered with the DBS and successful applicants will be required to complete successfully the Disclosure Procedure at Enhanced level. It is an offence for a person barred from working with children to apply for this post.
The Yehudi Menuhin School is an Equal Opportunities employer and welcomes applications from all sectors of the community.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job title: Senior Data and Innovation Manager
Location: Hybrid work with 40% from Breaking Barriers’ offices in London, Manchester or Birmingham
Salary: £43,500-£47,500 (London) or £42,000-£45,500 (Manchester and Birmingham)
Hours: full-time (37.5 hours per week), part-time considered (minimum 30 hours per week)
Contract: Permanent
Overall purpose
Reporting to the Director of Finance and Operations initially, the role holder will have technical leadership and overall responsibility for managing the Data and Innovation team. This team helps Breaking Barriers maximise the value of its data, by conducting analysis and managing the CRM (Salesforce) and related software.
The team works across all areas of the organisation to improve processes, unlock efficiencies through automation and generate insights from data. They ensure that data is utilised to inform any innovations or refinements to our services.
The successful candidate will be an entrepreneurial manager with a high level of data literacy. We are looking for someone strategic, highly organised and a strong people and team manager. They will be confident at communicating data in a variety of ways to a large range of audiences, identifying key take-aways and the broader implications of the findings on our clients and programming. They will also be able to train others in key data analysis and communication skills.
Breaking Barriers is a fast-growing organisation, the ideal candidate will embrace the challenge of growing the team and Breaking Barriers’ data presence externally.
To view the full job description and person specification, as well as details on our accessible recruitment process, please view the attached recruitment pack.
Other considerations
- As part of our safeguarding commitment to our clients, we carry out preemployment checks to ensure that successful applicants are suitable to work with adults at risk. These include obtaining references and verifying a candidate’s identity and right to work in the UK.
- Some travel between our different areas of operation (including London, Birmingham and Manchester) will be required. Occasional evening or weekend work may be required. Time off in lieu would be provided in this case.
- We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, sex, sexual orientation, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.
How to apply
If you are looking for a role where you can make a real difference, we want to hear from you. To apply, please submit a CV and statement (up to approximately 500 words/1 A4 page) outlining:
- Which location you are applying for
- Why you are interested in the role
- What skills you would bring to be successful in this role
- Any experience you would like to highlight
- Any reasonable adjustments you require for the interview process
- Disclosure of disabilities if you wish to do so (as a member of the Disability Confident Scheme, we guarantee an interview to all disabled applicants who meet the minimum criteria for the role)
Please note that applications without a covering letter will not be considered.
Closing date for applications is 11:30pm on Thursday 24th October. Interviews will be held on a rolling basis so please apply as soon as possible to avoid disappointment.
We belong to the Experts by Experience Employment Initiative, which advocates and supports organisations to employ more people from a refugee background. With this in mind, we particularly welcome applicants with experience of seeking asylum and/or a refugee background.
If you are an expert by experience (a refugee or a migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for an independent and confidential support for your job application from the Experts by Experience Employment Network. Please reach out to HR Manager Dani Meier for further details (we are unable to include email addresses in this advert, but you can find contact details on the final page of the attached recruitment pack).
Breaking Barriers exists so that every refugee can access meaningful employment and build a new life.
Job Title: Database & Insight Manager- VAC107
Working Hours: 37.50 per week (Flexible and part-time working offered by agreement)
Salary: £40,000 per annum
Contract: Permanent
Deadline: Wednesday, 9 October 2024
Telephone Screening: Ongoing
Interviews to take place: Wednesday, 16 October 2024
Location: Leeds with flexibility to work from home
Do you want to work for a Charity that offers flexible working, training and development and a culture that is committed to the health and wellbeing of its employees? Do you have a keen passion for all things data related and experience in manipulating and processing complex data sources? If so, we want to speak to you.
Leeds Hospitals Charity
Leeds Hospitals Charity is proud to support Leeds Teaching Hospitals NHS Trust. At Leeds Hospitals Charity, we work with NHS staff to improve the experience of patients and families. We are passionate about healthcare and about making our hospitals amazing.
People are central to everything we do at the Charity. Our home city of Leeds is multicultural, and we embrace its diversity. Difference is to be celebrated, it inspires innovation and makes us stronger. For us equality, diversity, and inclusion are fundamental principles. They underpin our goal to support the communities of the hospitals in Leeds.
The Role
Reporting to the Head of Individual Giving, the Database and Insight Manager role will help to continue to transform the way the Charity uses data to make decisions and support our fundraising strategy.
The post holder will directly manage a team of 3 and will be responsible for ensuring the CRM is kept up to date and accurate as well as providing the Charity with the best possible insight, tracking, recording, and processing of all supporter interactions.
The person will:
· Develop and provide robust, high quality and insightful KPI reports, dashboards and analysis for each area of the charity.
· Inform and update the Head of Individual Giving and Director of Fundraising on response patterns, donor profiles and trends within our database, providing insightful and accurate data to underpin strategic fundraising decision making and informing marketing campaigns.
· Work closely with the Supporter Care Manager/Supporter Care Team on projects and initiatives that will help with loyalty, retention and engagement of our supporters.
· Lead on fundraising wide data product development and take responsibility for data protection compliance/GDPR, in collaboration with the Head of Individual Giving and Governance Team.
· Document and set approaches to manage change and improvement of data capture processes across the teams.
· Lead on new projects relational to our data and processes such as data retention schedules and improvement of existing and new automations.
The successful candidate will:
· Have experience in managing and leading a team.
· Be able to manipulate and process complex data sources, analysing supporter data.
· Have proven experience of gathering and analysing data, extrapolating meaningful insights and producing recommendations.
· Have strong analytical skills, with the ability to interpret results and draw conclusions and high-quality analysis.
· Have good knowledge of Excel including formulae, pivot tables and graphs.
For more details on the charity and role, please visit our website.
Benefits:
· 27 days holiday a year plus bank holidays with the option to buy additional holiday
· Flexible and Hybrid Working
· Volunteer Days
· Unlimited access to our online Learning & Development Portal
· Line Management Training Programme
· Pension scheme- 5% employer contribution
· Annual pay review
· Health & Wellbeing support including:
o access to an Employee Assistance Programmes and trained Mental Health First Aiders
· Life Insurance Protection
· Cyclescheme
· Car Lease Scheme
· NHS Blue Light Card and Discounts
As a Disability Confident Employer we commit to offering all applicants who consider themselves to have a disability an interview if they demonstrate they possess the essential skills and experience required for the role. Please advise on your covering letter if you consider yourself to have a disability.
Thank you for taking the time to apply for our position. We appreciate your interest in Leeds Hospitals Charity. If your application is selected to continue in the interview process, a member of our HR Team will be in contact with you before the scheduled interview date.
The client requests no contact from agencies or media sales.
At Scottish Bible Society we share the Bible.
Thanks to the commitment and generosity of our supporters, the Scottish Bible Society (‘SBS’) is a charity that helps individuals and communities in over 200 countries and territories around the world to receive Bibles in a language they understand and in a format they can use. We are creative in supporting churches in Scotland keep the Bible central and encourage meaningful engagement to deepen encounters with God. The range of projects we either initiate here or support around the world is extensive.
We have an exciting opportunity for an experienced Database principal who enjoys working with and analysing data. Someone, with any eye for detail, who can help turn information into intelligence, helping to ensure the CRM system of the charity is accurately maintained, fit for purpose and can provide key insights to supporter preferences and behaviours.
· Full-time role 35 hours a week
· Hybrid working model; 3 days a week at Bible House, Edinburgh near Haymarket train station and 2 days remote.
· Although there is no Faith requirement associated with this role, there is an expectation that there will be respect for the Christian ethos of SBS.
· Salary depending on experience.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Company Description
Founded in 1922, the Institution of Chemical Engineers (IChemE) is the UK based and internationally recognised qualifying body and learned society for chemical, biochemical and process engineers. We exist to advance chemical engineering’s contribution for the benefit of society and strive to achieve our mission of Engineering a sustainable world.
We support our 31,000 members across the world in applying their expertise and experience to make an influential contribution to solving major global challenges, and we are the only organisation permitted to award Chartered Chemical Engineer status and Professional Process Safety Engineer registration.
Position
We are looking for a dynamic and proactive Senior Regional Engagement Manager to lead our dynamic UK field force, offering clear and supportive management to ensure high performance, and supporting our growth efforts in existing and new global markets.
As an integral part of IChemE’s management team, the role holder will represent the organisation’s key field force, supporting and driving operations through frequent liaison with other IChemE management, functional teams, member groups and committees. They will be a key contributor to achieving IChemE’s strategic goals
Alongside team leadership responsibilities, the role holder will develop and deliver their own regional strategy, working with regional HEIs, employers, and other priority partners to identify, nurture and grow sustainable relationships and engagement opportunities that positively impact IChemE’s member recruitment, engagement, and retention.
This is a field based role and as such extensive business travel will be involved, including a requirement to frequently attend the IChemE offices in Rugby and / or London.
This role is for a fixed term of 12 months in the first instance, with potential to extend to a permanent role subject to achievement of key deliverables.
Requirements
Our ideal candidates will have:
- A minimum of Degree level education
- At least 5 years work experience or proven practical and diverse work experience in a related field
- Be highly proficient and confident in people and change management
They will be able to demonstrate the following knowledge and experience:
- Experience and sound working knowledge of chemical, biochemical, process engineering and / or related sectors
- Experience developing and driving business plans to support execution of strategic plans
- At least 5 years’ experience working in a member engagement, business development, or sales-related role
- Proven experience forming partnerships and networks at the highest level with other organisations which bring mutual benefit
- Proven experience in leading a key account management framework
·Line management experience and ability to lead and motivate a team of individuals.
- Demonstrable experience of delivering and reporting against ambitious targets, KPI’s, budgets and deadlines
- High level of IT literacy including common Microsoft Office applications, on-line conferencing, web-meetings, and bespoke membership/customer databases
Key responsibilities of the role include:
- Employer engagement: through world class key account management, identify and develop links with a growing number and breadth of employer partners to grow our member base and increase engagement – going beyond the norm into new markets.
- Regional member development: key accountability for member growth at all grades in UK regions and beyond.
- Education partners: through world class key account management, identify and develop links with a growing number of education partners to broaden and grow our member base and increase engagement.
- Leadership and management: alongside leadership of IChemE’s dynamic UK field force you will: work with others internationally to lead implementation of growth efforts in new global markets; play an active role in company / departmental development projects and continued improvement initiatives; support our expansion into industry body and public sector partnerships to share best practise and increase market knowledge; and regularly report on progress towards KPIs and business plans.
IChemE is an international membership organisation and activities often take place outside of normal working hours. The job holder must be willing to attend and participate in such activities and associated travel. Additionally, the job holder will be required to liaise with colleagues located in different time zones on an regular basis to meet the needs of the business.
The client requests no contact from agencies or media sales.
The Supporter-led Fundraising (SLF) Department at Alzheimer’s Research UK (ARUK) is responsible for mass fundraising through enabling individuals and communities to support ARUK through their own talents and passions. The team drives registrations and income through third party, virtual and mass participation events and manages these relationships to maximise income.
The Central Fundraising Team is the beating heart of SLF as they work across Regional, Sporting Events and Marketing & Engagement teams to ensure our supporters receive incredible stewardship to achieve their fundraising goals. They ensure processes are in place to allow teams to work together effectively and maximise opportunities and innovation that come through online fundraising platforms and fundraisers.
Main duties and responsibilities of the role:
Line Management
· Line management of two Central Fundraising Executives and Senior Central Fundraising Officer.
· Monitor, review, and empower the team to ensure effective communication and place CFT as the heart of SLF.
· Support all CFT to reach their non-financial targets.
· Work with Senior Manager and Senior officer to deliver monthly meetings with the whole team to share ideas and creativity, gather feedback and understand successes and challenges.
· Spot potential development opportunities across the team.
Monitoring and Reporting
· Ensure the fundraising CRM is being used consistently across CFT the wider SLF department to facilitate accurate supporter stewardship and financial reporting.
· Effectively understand and communicate reporting processes undertaken by the CFT and gather feedback to ensure these are the most effective for both teams.
· Act as Lead for the Fundraising CRM use for the Community Fundraising Managers, RFOs and Central Fundraising Team to allow accurate, insightful, and consistent reporting.
· Provide the CFT and regionally based teams with the tools they need for effective working relationships.
· Provide a monthly Department Report update for CFT as well as ad-hoc reporting when required.
· Use data and trends to support the SLF leadership team in in budgeting and forecasting.
· Work closely with the Data and Digital teams to monitor SLF’s contactable supporter base and segmentation.
· Assess and address Salesforce training needs across SLF
· Proactively Identify and Resolve Salesforce Issues, escalating to Senior Central Fundraising Manager where appropriate.
Supporter Stewardship
· Lead on the delivery of a unified approach to supporter care across SLF, including use of data, automation, product development and LTV.
· Monitor and gather feedback from employees and supporters about our stewardship and ‘surprise and delight’ offerings, constantly seeking creative and inspirational new stewardship methods and relevant improvements.
· Coordinate the re-engagement stewardship project for all SLF teams, with structured content input from Managers and direction from the CFM responsible for DIY fundraising.
· Inspire and train the CFT to nurture active fundraisers and build relationships to increase long-term loyalty.
· Frequently analyse and understand SLF supporter journeys to ensure they are consistent, ensure collaboration and idea sharing and offer the best level of stewardship for the supporter.
· Understand and analyse how RFOs and CFT steward supporters through to ensure cohesion, passing of leads between teams and sharing best practice across the wider team at all times
· Regularly review and analyse the supporter chase process to ensure we are receiving funds in a timely manner.
· Review and analyse the tiering system regularly to ensure it is fit for purpose and is offering the supporter the best stewardship journey.
· Lead on the implementation of recommendations from the annual mystery shopping exercise.
Project Management
· Become the lead for projects which involve the whole or majority of SLF to ensure tasks are delegated fairly and completed on time. Examples include Skydiving Days and Last Hour of Pay as well as platforms such as Tiltify and GivePanel.
· Be the central expert for SLF-wide process and projects, gathering experience and knowledge from all SLF teams and provide efficient and helpful updates accordingly.
Strategy and Operational Planning
· Provide creative and innovative suggestions for new supporter engagement and online fundraising products and projects. Work closely with the Senior Officers to implement and see through to completion.
· Identify opportunities for growth and diversification within the Online Fundraising space.
· Make recommendations on team structure and resource as part of the Ops Planning process.
· Work with the Director of Supporter-led fundraising to develop our strategic approach to innovation around digital and gaming channels.
Collaboration
· Support the CFT Senior Officer in overseeing the joint working between the Central Fundraising Team, the Regional Fundraising Officers and the Sporting Events Officers ensuring that supporters are given the best level of stewardship.
· Work closely with the Marketing & Engagement Team to share trends, learnings and collaborate on new projects and automated stewardship journeys.
· Continue to improve communications across all departments to ensure all resources are available across all teams.
· To ensure the team is the centre point of SLF and sharing communications regularly and have a good understanding of what is happening across each department.
· Work closely with managers from SLF Departments to ascertain workloads for the rest of CFT and ensure support is consistent across the department. To gain feedback from the different departments as to how processes are working and review for potential changes.
· Continue to review the level of support the team will offer to each SLF Department and ensure this is followed.
· Monitoring CFT and RFO KPIs/Goals to ensure consistency.
What we are looking for:
· A good understanding of the world of Supporter-Led fundraising and the opportunities available to ARUK and the sector.
· Great knowledge and passion for building excellent supporter relationships and ensuring supporters feel valued and thanked appropriately.
· Good practice and understanding of GDPR and compliance.
· Supporter/stakeholder management experience.
· Project management experience.
· Proven track record of meeting or exceeding financial and non-financial targets.
· Excellent CRM/database management skills.
· Excellent communication skills, both verbal and written.
· An ability to manage a busy and varied workload.
· First-class organisational skills.
· Excellent attention to detail.
· Skilled at building excellent relationships with internal stakeholders.
· A positive and contagious enthusiasm to inspire others.
· An approachable team player who is always seeking opportunities for collaboration.
· An interest in data analysis.
· Flexibility to work unsociable hours and willingness to travel independently.
Additional Information:
Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.
Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events.
Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD.
Salary: Circa £43,000 per annum, plus benefits
Please download the Vacancy Pack on our website for more information.
The closing date for applications is the 6th October 2024, with interviews likely to be held week commencing the 14th October 2024. We would encourage you to submit your application at the earliest opportunity as the closing date may be brought forward at any time. Please indicate in your covering letter if you are unable to attend an interview on a certain date.
We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented. Any offer of employment is however subject to you having the right to work in the UK.
As part of our commitment to be an inclusive employer and ensure fairness and consistency in selecting the best candidate for this role, your CV will be anonymised. Please however note we are unable to anonymise the application question which you are required to complete. When answering this question please remove any personal information, including your name. All questions answered as part of your application are also anonymised and not shared with the hiring panel. The hiring panel will only be made aware of your name and address once you are invited for an interview. Should you need any adjustments at either the application or interview stage, then please contact us via our website.
How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.
About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.
There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure.
In 2022, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises ‘World Class’ levels of workplace engagement and were also listed in the prestigious Best Companies lists:
• 48th in the 100 Best Large Companies to Work For in the UK.
• 19th in the 100 Best Companies to Work For in the East of England.
• 3rd in the 50 Best Companies to Work For in the Charity Sector.
In addition, we were also shortlisted for a special award recognising the work undertaken on reducing our environmental impact.
In 2021, we were awarded the HR Management award by The Charity Times for our Wellbeing initiatives throughout the pandemic.
In 2020, we demonstrated our commitment to changing the way we think and act about mental health in the workplace and signed the Time to Change Employer Pledge.
ARUK really does look after its people, where you will be able to add value and make a difference.
To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK
The client requests no contact from agencies or media sales.
Job Title: Membership and Insight Manager
Job Type: Permanent
Hours: 35 hours per week – Monday to Friday
Department: Membership Engagement Team (MET)
Salary: £38,996 (FTE)
Reports to: Director of Membership and Marketing
Location: Hybrid – FSRH Office (London Bridge) and home working.
Who we are:
The Faculty of Sexual and Reproductive Healthcare (FSRH) is the leader in the field of sexual and reproductive healthcare, and we are the voice for professionals working in this area. As a multi-disciplinary professional membership organisation, we set clinical guidance and standards, provide training and lifelong education, and champion safe and effective sexual and reproductive healthcare across the life course for all.
Can you help us?
We are seeking a motivated and dynamic Membership and Insight Manager who will respond to and resolve all member enquires and process Membership and Educational applications.
You will have a strong background in Customer or Membership support and have a demonstrable ability to take initiative and offer solutions. You will be able to work collaboratively and communicate effectively with a range of members and staff. You will have a proactive attitude and be able to work efficiently within defined processes.
You will work alongside the MET Director, Education Development Managers and associated teams to ensure that membership support is delivered as follows to:
- Manage a team of dedicated specialists to ensure our membership experience is valued and valuable
- Use insight gained from our range of digital systems to provide business intelligence and improve our member experience
- Drive improvement throughout our processes
- Ensure member enquires are responded to and resolved in line with Quality standards and SLAs
- Ensure members are treated fairly and in line with FSRH values and regulations
- Ensure that all Educational products are processed within agreed SLAS
- Maintain the quality of the service provided
- Create and deliver iterative improvements on the FSRH member contact strategy
You will have:
- A Levels (or equivalent experience)
- Substantial previous experience of strategic redevelopment of a customer contact team from the ground up.
- Substantial understanding of how to utilise a CRM to generate process improvements
- Substantial experience of working customer/ membership support environments
- Excellent product knowledge to support customers using a variety of media and formats
- Understanding of the role of CRM in an organisation and in customer/member experience
- Openness and ability to adapt to new technologies and new ways of working
- A good understand and ability to adopt the FSRH values throughout the role
You will have experience:
- Supporting educational products and member services
- Working within policies and processes and using these to support improved delivery and service
- Working in multichannel support (email, phones, remote, chat etc)
- Using digital platforms, CRMs and Learning Management systems preferably IMIS, Learning Pool (Totara)
- Managing complex cases
- Producing and creating reports
- Working within a professional membership body / higher education / NHS background
- Developing skills and knowledge of less experienced colleagues
We will offer you:
We offer a range of benefits at FSRH to support staff wellbeing, including:
- 25 days holiday, with an additional 2 days leave after 2 years of service, and a further 3 days after 5 years.
- Birthday leave day
- Annual Volunteering Day
- Flexible working culture
- Pension and life assurance scheme: 10% employer contribution / 5% employee contribution after successful completion of probation. This also includes access to life assurance at 4x annual salary and an income protection scheme.
- Employee Assistance Programme (EAP)
- Employee discounts portal
- Free Lunch Thursday
- Interest free season ticket travel loans
- Enhanced maternity, paternity & adoption pay
- Free eye tests
- Training and development
To Apply
Deadline for applications is 12pm 2 October 2024
Interviews are likely to take place on W/C 7 October 2024
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
We value diversity, promote equality and encourage applications from people of all backgrounds.
NB: In order to fulfil this role you should be resident in the UK with a valid right to work; we are unable to sponsor people requiring a work visa.
Deadline for applications is 12pm 2 October 2024
Interviews are likely to take place on W/C 7 October 2024
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Post: Fundraising Manager (Corporate and Events)
Based: Birmingham, with flexible/hybrid working
Responsible to: Chief Executive
Salary: £35,000 to £41,250 (pro rata)
Hours: 28 hours per week (.8 FTE)
Annual Leave: 25 days plus eight statutory bank holidays (pro rata)
Job Summary
This year, and every year, as many as 600 families in the UK will learn that their child has only half a working heart. These children have one of the most complex of all heart conditions, and there is no cure. Families in this situation need care and support to understand the information, make important treatment decisions, and meet the everyday challenges of living with half a heart can bring.
That is why Little Hearts Matter exists. We wrap a blanket of understanding and care around families at every stage of their half a heart journey. We are always here when they need us.
Without donations, Little Hearts Matter would not be able to offer our services, free of charge, to support individuals and families across the UK. We do not receive any government funding for our work. Our fundraising team is essential to raising these vital funds—over £440,000 annually. A better future for seriously ill children starts with you, our Fundraising Manager, within our three-person fundraising team.
In your first three months, you will get to know the charity well and figure out who our current supporters are. You will devise a plan for how you will use your experience to raise money, with a focus on building our challenge and events portfolio. You will also start building good relationships with key people inside and outside
Little Hearts Matter, including networking within the Birmingham and West Midlands business community.
By the end of your first year, you will have put your plan into action, continually improving it as you go. You will have built up our events and challenges portfolio, connected with donors, found new supporters, and tried out different ways to bring in funds and hit your target. You will have monitored your progress, using goals to measure success, and adjusting the plan when needed. Alongside this, you will have worked with the team to boost the Little Hearts Matter’s profile and impact so that fundraising efforts can keep going strong in the future.
About Little Hearts Matter
Little Hearts Matter (LHM) is a national charity with over 7000 members. We are the only charity in the UK that offers support and information to, and represents the needs of, children and families following a diagnosis of single ventricle heart disease (half a working heart). These congenital cardiac conditions can never be cured, even following repeated surgery, so the children must learn to live within the restrictions that their disability and fears for their future create.
Little Hearts Matter is there from the time parents learn of their child’s condition, through risk-filled treatment into a challenged-filled life at home. LHM is there to support the children, and their families, through their hopes and aspirations and the gradual realisation that they will never have the same life as their peers. Our aims are to:
Alleviate isolation by offering support, friendship and understanding from the time a diagnosis is made, through treatment decisions, hospital care and into life at home, eventually introducing parents and patients to other families who have similar experiences and shared concerns helping them to build a network of support.
Reduce fear by offering patients, parents, siblings, and the extended family a greater opportunity to understand the diagnosis and treatment paths available.
Reduce confusion and a lack of understanding by producing and supplying for free, user focused information that supports and aids understanding from the time of diagnosis, through treatments and into life at home.
Raise a greater awareness within Medical, Educational, Social and Governmental circles of the needs of children, and their families, as they travel through every stage of their lives.
Specific areas of responsibility
Working as part of the fundraising team, the Fundraising Manager will:
- Be responsible for their own portfolio of supporters, maintaining and growing income, regularly forecasting income and expenditure against agreed targets (circa. £200,000+ annually)
- Proactively manage and grow relationships with diverse corporate and community supporters, delivering tailored propositions where appropriate, providing excellent relationship management to maximise their impact and long-term engagement.
- Build excellent working relationships with regional partners, supporters, and volunteers, to maximise the impact of their own fundraising and identify new opportunities through their networks.
- Develop and lead on exciting and engaging events, challenges and appeals to support the Fundraising team meeting its financial objectives.
- Work collaboratively with the Chief Executive, Head of Service and Grants Manager to ensure synergy in planning and delivery of income generation targets.
- Maintain accurate records of supporter interactions on the CRM system to deliver exceptional supporter experience and harness the value of data.
- Attend events, including out of hours working where necessary (compensated by Time in Lieu)
- Be a passionate ambassador for Little Hearts Matter, always maintaining the highest level of professionalism.
- Ensure all Fundraising activity complies with the Fundraising Code of Practice, GDPR guidelines, EDI principles, and other relevant regulations, guidance, and policies.
- Provide line management for the Fundraising Coordinator (.6 FTE)
Person Specification
Key Requirements
Skills
Essential
Excellent relationship management
Strong and effective communicator capable of talking to a range of people with sensitivity and discretion
High IT proficiency (Excel, Word, CRM)
Strong written communication across multiple channels for marketing and stewardship
Commercial acumen, with the ability to maximise opportunities for LHM
Excellent team working, with the ability to work confidently alongside a range of charity stakeholders
Proven ability to multi-task, work in a busy environment, and problem solve
Analysing and reporting on financial performance
Desirable
Digital Marketing
Volunteer Management
Experience
Essential
Devising and delivering a strategy to successfully achieve a six-figure income target
Working in a fundraising environment
Managing conflicting priorities
Collaborating with multiple stakeholders
Working in a customer service-oriented environment
Desirable
Project or events management
Working in a relationship or account management role, or leading the delivery of partnerships
Creating new initiatives to drive/deliver income growth
Working for a health or disability charity
Knowledge
Essential
Understanding of Charities Act, Fundraising Code of Practice, relevant sections of GDPR regulations and other relevant legislation and guidance
Best practice in corporate and community fundraising
Use of databases/CRM to support and drive fundraising
Understanding of Equality, Diversity and Inclusion principles and a commitment to apply them
This job description is not exhaustive and other responsibilities may be agreed as appropriate.
Benefits
- Holidays: 25 days annual leave in addition to eight bank holidays.(pro rata)
- Parking: free parking space at head office.
- Working patterns: flexible and hybrid working patterns are supported.
- Pension: enrolment in the People’s Pension plan after three months.
- Career development: you will have opportunities for mentoring and training to stay up to date with the latest fundraising trends.
CV and covering letter to be submitted to Lisa Davies, Chief Executive. Please feel free to contact Lisa for an informal chat.
Closing date for applications 7 October 2024
We are the only charity in the UK that offers support to families following a single ventricle diagnosis.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Forces Employment Charity (FEC) is seeking a dedicated Families Employment Advisor to join our team, focused on providing holistic employment and training advice to the spouses and partners of serving Armed Forces personnel and veterans.
Role: you will provide holistic employment and training advice and guidance to a diverse caseload of spouses and partners of still serving Armed Forces and ex-service personnel (Veterans) with personal development, employability skills, and/or until they are settled in sustainable careers.
The programme provides a combination of coaching and mentoring, practical employment support, access to training, apprenticeships, and corporate mentoring to offer the best possible opportunities to upskill and gain fulfilling employment.
The role reports to the National Employment Projects Manager. This permanent Full-time position is 35 hours per week, Monday to Friday, with some out-of-hours/weekend events, and pays £28,325. The successful candidate will be Home-based with occasional travel around Plymouth / Southwest.
Principal Responsibilities:
· Make a positive impact by putting our clients at the heart of everything you do.
· Assess individual client’s needs; identify any challenges and barriers.
· Build rapport, show empathy, motivate, and increase aspirations.
· Support clients to develop their CVs and prepare for the job application process and interviews, along with soft skills including basic digital upskilling if required.
· Networking and engagement: promote the benefits of FEC case worker support to spouses and partners (families) of Armed Forces and Ex-Service personnel, and stakeholders.
· Work with Marcoms officer to promote FEC Spouses & Partners support to beneficiaries, charities and other organisations working with military spouses and partners.
· Work with colleagues to support Employer Engagement to generate employment opportunities for military partners and spouses.
· Provide advice and guidance to spouses and partners of serving Armed Forces and Ex Forces personnel throughout the journey into employment or training following the FEC Case Management Guidance and Work Instructions.
PERSONAL SPECIFICATION
Essential Competencies:
· Evidence of working in a customer facing environment and delivering excellent customer service.
· Strong collaborator and teammate.
· Excellent organisational, time management and administrative skills, and experience of using a CRM to record confidential information and track progress.
· Comfortable with working to targets, KPIs and deadlines.
· Able to demonstrate coaching/mentoring experience and influencing skills.
· Passionate about personal development and helping others achieve their goals.
· A desire to achieve through self-motivation and initiative, with an ability to exercise judgement and discretion.
· Empathy with Armed Forces personnel and an understanding of the challenges faced by them and their families in finding appropriate and sustainable employment.
· Aligned with and committed to our organisational values.
Desirable Competencies:
· Lived experience.
· A good understanding of the employment and education market, including recruitment, welfare-to-work provision, work-based learning, and vocational training.
· NVQ L4 in Advice, Information and Guidance.
Security Clearance:
· Successful candidates will also be the subject of an Enhanced Disclosure & Barring Service (EDBS) check.
Forces Employment Charity is an equal opportunities employer and values having a diverse workforce. We actively encourage applications from all qualified candidates.
If you meet the criteria and are passionate about applying, please submit a Covering Letter and CV. The closing date for this position is by midnight, 17 October 2024. Please note that this job advert may close early if a suitable candidate is found. Interviews will be conducted on a rolling basis as applications are received.
The role will work alongside another Gifts in Wills Executive and the following key accountabilities will be split between the roles, with this role taking on particular responsibility for events and stewardship. To see a full job description/apply please follow the link provided to our website.
In addition to your salary of £28,000, you will benefit from a competitive contributory DC Pension scheme arrangement, great holiday entitlement and numerous other employee benefits, including several salary sacrifice benefits.
- 25 days paid holiday, plus paid Bank Holidays, increasing to 27 days plus Bank Holidays after 3 years
- Annual £200 personal learning & growth award to spend on any learning related activity – hobbies; aspirations etc.
- Free access to specialist counselling on a range of issues – health; financial; lifestyle; well-being; domestic & neighbourly matters.
- Access to a range of employee benefits including – store discounts; boating holiday discounts; holiday purchase scheme.
- 2 days paid volunteering leave, volunteering for local community project work.
At the Trust we care passionately for our waterways, and as importantly, for those who look after and use them. We strongly believe that a diverse workforce brings with it a diversity of ideas, thinking and ways of working which enhances what we do as a Trust. We are striving to represent the diverse communities that we are a part of and welcome applicants from across all sectors of the community.
All candidates will be treated on the basis of their merits, skills and abilities and solely by being assessed against the requirements for the job.
When you join the Canal & River Trust you become a member of an engaged team working to preserve our heritage for future generations. Come and share your passion and knowledge with a team that makes a difference to millions of people every day.
Salary: £32,425 + £4000 LW per annum
Location: London, Waterloo
Contract Type: Fixed Term, 12 months
Hours: Full Time
The Vacancy
Islamic Relief Worldwide (IRW) is a faith-based humanitarian relief and development organisation working to save and transform the lives of some of the world’s most vulnerable people. Established in 1984, with an active presence in over 45 countries, we strive to make the world a better and fairer place for those affected by poverty, conflict and natural disasters. In the UK, IRW has a partner whose main role is to raise funds, raise awareness, carry out advocacy and support domestic programmes: this partner is called Islamic Relief UK (IRUK).
Islamic Relief UK (IRUK) is actively recruiting for the position of ‘Supporter Relations Database Coordinator’ on a 12 months fixed-term contract, to be based from its Waterloo office, London. The organisation is currently operating to a hybrid working model.
The role will administer the entry of data on donations and supporter details and maintaining supporter records ensuring that information held is accurate, appropriate and up to date.
The successful candidate must have:
- Experience of working on a CRM system previously - raiser's edge specifically will be preferred.
- Demonstrable experience in a similar role that includes working with complex databases, troubleshooting problems, analysing information and data, designing queries and reports and creating operational procedures.
- Proficient user of Raisers Edge with proven experience of importing and data cleaning.
- Ability to work in a methodical manner.
- Able to work in a fast-paced environment while being flexible and detail-oriented.
- Numerate and literate with a good standard of education.
- Fast and accurate data entry skills.
- Ability to work collaboratively with internal and external stakeholders as part of a team.
- Working knowledge of Gift Aid rules and HMRC claim requirements.
- Knowledge of the principles of database management and donor development.
- Demonstrable problem-solving skills, working on own initiative to identify problems and apply the most effective and accurate solutions with a focus on service improvement.
- Ability to organise and prioritise own work and meet deadlines.
- Excellent project management skills.
- Excellent knowledge of Microsoft Office suite, including Word and Excel.
- Ability to remain calm under pressure.
For more information, please click on the Documents tab above to view the full Job Description.
If you are talented, reliable, service-minded, resilient and a highly motivated professional looking for a meaningful career, with a strong commitment to IRW’s mission and values of sincerity, excellence, compassion, social justice and custodianship, please apply by completing our online application form.
For more information on the excellent company benefits we offer our employees, please visit our website.
PLEASE NOTE: Interviews are expected to take place on an ongoing basis until a suitable appointment is made. We therefore may close the advert sooner than the advertised date.
Pre-employment Checks:
Any employment with Islamic Relief will be subject to the following checks:
- screening clearance
- proof of eligibility to live and work within the UK
- receipt of satisfactory references
Please note, for UK-based roles, we are only able to accept applications from candidates who are eligible to work in the UK. We are unable to progress applications which would require sponsorship.
Our values and commitment to safeguarding
IRW is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom IRW engages. IRW expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.
The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.
All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records checks. IRW also participates in the Inter Agency Misconduct Disclosure Scheme.
In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.
By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures.
Islamic Relief is an equal opportunities employer
The client requests no contact from agencies or media sales.
At St Nicholas Hospice Care, the purpose of the Fundraising team is to inspire, engage and retain supporters to maximise voluntary income. We put our patients, families and all who benefit from our services at the heart of what we do and strive to build lasting, value-driven relationships with our supporters. We do this by delivering a portfolio of engaging giving and fundraising opportunities.
This is an exciting opportunity to join the team as a Supporter Care Manager, a role which will maximise income by delivering high quality donation processing, supporter care and donor journeys, in order to increase the lifetime value of all new and existing supporters through an excellent supporter experience enabling them to feel valued and appreciated
The successful candidate will lead the development, planning and delivery of a sustainable outsourced lottery programe that delivers against income and ROI targets and oversee the management and continuous optimisation of the CRM System (Donorflex) which incorporates all data for fundraising, communications and engagement purposes.
Candidates will have significant experience in customer service, ideally within a not-for-profit or commercial setting. They will also have a sound knowledge of fundraising compliance and best practice, GDPR and gambling commission regulations.
As an employee of St Nicholas Hospice Care you would receive the following benefits:
· 25 days holiday increasing to 29 with length of service (pro-rata if part-time)
· Enhanced Occupational sick pay scheme
· Company pension scheme or continuation of current NHS pension plan (subject to criteria)
· Life assurance
· Access to Blue Light Card scheme with a range of discounts
· Free onsite parking
· Excellent training and development opportunities
· Health Cash Plan & Wellbeing programme (dentistry, optical, emotional wellbeing support)
· Opportunities to attend staff social events arranged by our social committee
· Provision of home-made meals available for staff in our onsite bistro
Closing Date: 30 September 2024 at 09:00
Interview Date: 09 October 2024
The client requests no contact from agencies or media sales.