Community Wellbeing Manager Jobs

Who are Guts UK Charity?

People are suffering. People are dying. All because of a lack of knowledge about our guts. 

Guts UK is the only charity that covers all of the digestive system, from ‘top to tail’ covering the gut, the liver and the pancreas. Guts UK works actively and collaboratively with other charities. However, with our own limited resources, we choose to focus particularly on the conditions that have no other specific charity or voice - those illnesses that really are underserved such as pancreatitis, diverticular disease, irritable bowel syndrome (IBS), childhood gut and liver disease and digestive cancers.

Our vision is a world where digestive disorders are better understood, better treated and everyone who lives with one gets the support that they need. 

Overall Purpose of the Head of Research

• To lead the delivery of the charity’s strategic research aims including managing and further developing Guts UK’s grants programme, managing our small research team, working with research partners and networks to raise awareness of our work and outcomes, further develop impact, and continue to develop and embed patient and public involvement (PPI) in our research.
• To drive new initiatives and develop and deliver tactical plans for the Research team which meet our strategic objectives.
• As a member of the charity’s senior leadership team, to contribute to the leadership, planning and delivery of strategic initiatives and the wider development of the charity.

Who we’re looking for?
As a small but growing national charity, we punch above our weight including our research programme where we invest directly and in partnership with other organisations. We are looking for an experienced healthcare research manager who is looking to take their next career step including a move to senior leadership role. With the support of our CEO, SLT, and the Board Research Strategy Committee, you will take ownership of this portfolio, further develop and successfully delivery research strategy, and develop our research investment and impact.

We currently have a small Research team, so while this role requires strategic thinking and leadership, similar to charities of our size you will need to be someone who relishes multi-tasking and isn’t afraid to roll their sleeves up to things done. In the long term we are targeting significant growth in our research portfolio, and therefore our team, and so the role will develop and evolve.

So, if you know the medical research landscape, are experienced in research grants management, enjoy working with others and building professional partnerships, have a passion for patient voices and don’t mind getting stuck in – this role could be just what you’re looking for.

Location

We have offices in London and Huddersfield which are easily accessible by road orpublic transport. We support hybrid working but attendance in one of the offices [dependent on your location] is required on an average of 2 days per week. If you are interested in the role but have queries about office-base requirements, please contactus to discuss.

Please see the attached detail job pack for further information and how to apply. 

With 1 in 5 children struggling with their mental health, our surf therapy intervention is needed now more than ever. We transform the lives of children struggling with depression and anxiety. Through our 6 week course we help them to feel calm, confident, to have positive thoughts about themselves, to have higher self esteem and trust in others. We work with over 2000 children and young people across the UK every year and have reached over 14,000 over the past 14 years.

It is an exciting time to join the charity - we have a new CEO in post who has plans to take this charity to new heights - reaching even more children than ever before and we need an experienced fundraiser who can help us achieve that vision. Working as part of a small fundraising team you will have the ability to really make a substantial difference.

The role is advertised as 15 hours however there is the hope that this will end up being increased in the not too distant future. We will consider candidiates working remotely but for those based near HQ (Newquay, Cornwall) you will be able to join in with our pre work swims/paddles/coffee on the beach and our Bring and Share lunches! Please do not feel like you need to be a seasoned surfer for this role - the majority of the non delivery team are also not surfers!

Position: Head of Fundraising & Communciations

Responsible to: CEO

Location: Hybrid working is offered to all staff. All full time staff should come into the office a minumum of two days per week. Our office is based in Highgate, London.

Hours: 35 hours per week (full-time), core hours of 10am–4pm

Salary: £55,000 per annum

Annual leave and benefits:

• 25 days annual leave pro rata rising by one day per year to 30 days 
• 5% contribution to a personal pension plan 
• Employee assistance scheme 
• Comprehensive flexible working policy 
• Season ticket loan available 
• Bike-2-Work Scheme 
• Accredited Living Wage Employer 
• Birthdays off 
• 24/7 Employee Assistance Programme

How to apply: Click the Quick Apply button below. You’ll be asked to submit a CV and a cover letter.

We are aiming to hold first-round interviews in the week commencing 7th October; final interviews are due to take place in the week commencing 21st October.

Please note, we’re actively reviewing applications and interviews will be held on a rolling basis. The ad may close early if a successful candidate is found.

Please review the full job description, person specification and further information on our benefits in the 'job pack' which is attached to this job advert.

Communications and Advocacy Manager  - Resilient Water Accelerator

Contract: 2-year Fixed-term contract, with the potential to extend, Full-time.

Location: The role can be based in the UK or USA
For the UK Location: Hybrid working, WaterAid is located at Canary Wharf, London and this will be your location and contract base. To apply for this post, you must be able to demonstrate your eligibility to work in the UK. A minimum of 40% of working time is spent face to face, either in London office, or as a result of external engagement or travel for WaterAid.
For the USA Location: WA USA and their offices.

Salary: Salaries and benefits for different countries will vary in line with the location of the successful candidate and depending on experience. See further details below:

• UK: £43,668 - £45,851 with excellent benefits
• USA: competitive salary package with excellent benefits

About WaterAid:
WaterAid is an international not-for-profit, determined to make clean water, decent toilets and good hygiene normal for everyone, everywhere within a generation.

WaterAid is fully committed to protecting those with whom it comes into contact. WaterAid is committed to ensuring that wherever we work in the world there is no tolerance for the abuse of power, privilege or trust. WaterAid reinforces a culture of zero tolerance towards any form of inappropriate behaviour, abuse, harassment, or exploitation of any kind. The safeguarding of our beneficiaries, staff, volunteers and anyone working on our behalf, is our top priority, and we take our responsibilities extremely seriously. All staff and volunteers are required to share in this commitment through our Global Code of Conduct. We will conduct the most appropriate pre-employment references and checks to ensure high standards are maintained.

About the Team:
The Resilient Water Accelerator (RWA), hosted by WaterAid, is global initiative that aims to:

• Address the climate impacts on water to strengthen resilience in vulnerable communities;
• Secure greater investment from public and private sources in water infrastructure and services;
• Ensure this work can be replicated and scaled to increase long term water security.

To achieve this we will work with policy makers, experts, investors and communities to identify critical climate risks to water and shape a business case for priority projects. We will work to ensure these projects act as positive examples of a new approach to programme development in the water and climate sectors. This role will play an essential part in delivering our international programme of work.

As Communication and Advocacy Manager you will play a key role in delivering our global thought leadership objectives

About the Role:
As Communication and Advocacy Manager you will  help to draw links between our work in country and the much needed action on international finance for climate resilience. You will be ready to engage strategically with influential governments and organisations to influence their policies and practices as they relate to water.

As a leader on communications you will be a critical part of the RWA’s global team — helping to link the different parts of the RWA together and co-ordinate with our partners around the world. You will ensure the team has a line of sight to the relevant policies and initiatives affecting the RWA’s work, and that there is clear, consistent and compelling messaging of the Accelerator through different communications channels. They will bring a fresh and inventive approach lead the communication of that thought leadership with key stakeholders. You will lead internal communications with WaterAid and the Steering Committee and work with colleagues across WaterAid’s network to build awareness of the Accelerator’s work. This will be vital to amplifying our messaging around global water security and climate adaptation. As this work is in its early stages, a flexible approach to the team’s work will be helpful, adjusting to changing priorities and progress on the ground.

The position will be hosted by WaterAid, which has been acting as the Accelerator’s interim host until an agreement with a long-term host has been finalized.

The successful candidate will:

• Take the lead on development and delivery of the Accelerator’s communications and advocacy strategy as a key measureable output
  • Initiate the creation of an advocacy “campaign” to ensure awareness of the RWA its objectives – drawing on our work.
  • Lead in publication materials and branding
  • Managing internal comms, online and social media engagement
• Enable impactful advocacy
  • Co-lead on strategic engagement with key institutions including national governments, multilateral banks, and UN bodies
  • Co-ordinate relevant events, communications and policy developments with partner organisations in water and climate finance
• Support Partnerships
  • Liaise regularly with key partners including Arup, Sustainable Markets Initiative, FCDO water team, CDP and others.
  • Co-ordinate external communications efforts with partners

About you:

• Ability to act on your own initiative to ensure momentum of our work is maintained
• Experience with developing internal or external communications strategies
• Experience of develop an impactful advocacy strategy
• Experience in assessing policy documents and evidence, summarising this and pulling out relevant information in an accessible way.
• Ability to produce high quality written work in English with a strong eye for detail
• Experience of organising events
• Experience of working in a public policy or campaigning organisation
• Passionate about climate adaptation and water security, and driven to make a difference in the lives of vulnerable communities
• Strong team player and willingness to be flexible to respond to changing priorities.

Closing date:  Applications will close at 23:59 on 29 September 2024. Availability for interview is required in the week commencing 7 October 2024 for a video interview.

How to Apply: To see the full job pack, please click ‘Apply’. Please apply by submitting your CV and a cover letter into one document in either Word Document or PDF format. 

Pre-employment screening: To apply for this post, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to the applicable laws in the respective countries.  All our UK-based vacancies require a basic Disclosure and Barring Service (DBS) check to comply with our Safer Recruitment policy. 

Our Commitment

Our People Promise:
We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have.  We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.  

Equal opportunities:
We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.

Safeguarding:
We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously.

Project Officer – Behaviour Change & Engagement 

(Reigate & Bansted)

£28,831 per annum (pro rata for part time hours)

(Ref: SUS4322)

Full Time 37.5 hours per week – happy to talk flexible working.

Fixed contract until 31st March 2025

Base: Hybrid with opportunity to work at Reigate & Banstead Borough Council Offices

About the role

An exciting role to deliver a tailored package of support that will help Reigate and Banstead Council to increase levels of active travel in the area. You will engage with schools, workplaces, and communities to support and enable more people to walk, wheel, cycle and scoot for local everyday journeys, instead of taking the car. 

As the Project Officer, you will plan and deliver fun, innovative and engaging activities such as mapping safe routes, leading rides and walks, practical skills sessions, competitions, initiatives and information events. The range of activities, events and resources will be adapted to meet the needs of the different audiences and will be designed to be inclusive so as many people as possible can benefit from the project and more local journeys can be travelled actively. 

This role will require you to work with a range of people across local and diverse communities, workplaces and schools in Reigate and Banstead. Creating relationships with key people and employers, understanding the barriers, challenges and opportunities to actively travel. You will be working closely with others to develop a programme of activities.

You will have the opportunity to give people confidence, enthusiasm and skills to travel more actively, through events and community activities. 

You will build and manage internal and external relationships with key people such as school or community travel champions, local authority colleagues and other Sustrans delivery officers. 

Within the role, there will be an expectation to capture the impact of the project through completing reporting and monitoring, writing case studies, capturing quotes and photos and contributing to an end of project report. 

This role will require travel and work at locations as necessary to undertake projects on behalf of Sustrans.

About you

You should have experience of working with children and young people within a community setting and delivering physical activities to groups. Your knowledge of the local area will help you form relationships with a wide range of organisations, groups, and individuals.

You will be a self-motivated and solution driven individual used to working independently as well as part of a team, with the ability to plan and prioritise your workload.

Sustrans has a long-term commitment to being a charity for everyone - reducing inequality, valuing diversity, enabling inclusion and ensuring all people are treated with dignity and respect. We aim to be a truly inclusive employer and welcome applications from people from all parts of the community, in particular from under-represented groups. 

What we offer

In return we can offer true hybrid working to suit individual circumstances and a flexible, supportive and rewarding working environment. 

Wellbeing

• 28 days’ leave per annum plus bank holidays for full-time working
• Ability to buy an extra week of annual leave (pro-rata for part-time staff)
• Staff volunteer days
• 24/7 free, impartial and confidential support service
• We are members of the Green Commute Initiative and Cycle Scheme who both offer cycle to work schemes

Financial

• Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Sustrans
• Bike, computer and season ticket loans
• Discount benefits
• London Weighting Allowance of £4,530 for all those living within a London Borough (32 local authority districts plus the City of London)
• Death in Service benefit – 3 x annual Salary

Family Friendly

• Enhanced maternity and paternity pay
• Flexible Working practices (full time hours are 37.5 per week, Monday - Friday)

Additional information

• Closing date for the receipt of completed applications is 23:59, 03 October 2024. 
• Interviews will take place via MS Teams on the 15th or 16th of October 2024

About Sustrans

At Sustrans you'll be part of a movement to make it easier for people to walk and cycle. 

We're all here to change things! You’ll be part of an incredible community of talented, passionate, creative, problem solvers all working together to change things for the better. We act locally and think big - we have a vision of a society where the way we travel creates healthier places and happier lives for everyone.

You'll be questioning the status quo and daring to imagine a different world. You'll work on exciting, impactful projects that will stretch and empower you and you'll be rewarded by seeing the difference you make to people, communities and the planet. 

 We believe including everyone is central to who we are and what we want to achieve, we welcome difference and pride ourselves on creating a culture where you can be yourself and where your wellness is supported. 

You'll be guaranteed to make friends for life and work with a team that is incredibly flexible, supportive, ethical and fun.

Could you help decide how National Lottery money supports communities? 

The National Lottery Community Fund has an exciting opportunity for 18–30-year-olds that are passionate about making a positive difference for their communities.We are looking for one young representative to join each Country Committee in England, Northern Ireland, Scotland and Wales. 

As the largest funder of community activity in the UK, we’re trusted to turn money raised by players of the National Lottery into game-changing grants across the UK. Working within and alongside communities, we respond to their unique needs and opportunities, keeping our decision-making local. And we are determined to focus on the areas of greatest need, meeting communities where they are, as they are and helping them to tackle poverty, disadvantage, and discrimination. 

Country Committees help to shape the strategic direction of The National Lottery Community Fund with a focus on the four missions: supporting communities to connect, supporting environmentally sustainable communities, enabling children and young people to thrive, and enabling people to live healthier lives.The primary role for Committee members is to use their knowledge and strategic thinking to help provide the direction for The National Lottery Community Fund, make decisions on large funding applications and be an ambassador for the Fund.

This is an exciting time of significant renewal at the Fund following the launch of our new strategy, ‘It starts with community’, setting a new direction to 2030.  We are committed to helping children and young people to thrive by ensuring they are part of decisions that affect them and their communities. We are therefore seeking 18-30-year-olds who will bring a broad range of knowledge, skills and lived and learned experience of being a young person in today’s society.

How to apply

Please apply by uploading your CV and providing an 800 word statement evidencing the criteria below to help us understand how you stand out against other applicants to represent your peers on our Country Committee?

The Criteria

• Youth leadership: Understanding of the needs of young people and experience of representing the voices of young people in a leadership/ Governance role

• Country context: Interest in your country’s political, social and cultural landscape and the role of the voluntary and community sector in it

• Communication skills: confidence in verbal, written and listening skills in situations where prioritising and sometimes challenge will be required

• Decision making: The ability to understand complex issues and make decisions by considering competing demands

• Relationship management: Ability to nurture, develop and promote effective relationships and communication with committee members, senior leaders and community organisations with a strong commitment to equity and inclusion

• Representing the Fund: Experience of representing an organisation or something similar and willingness to represent the Fund at public events with a commitment to the principles of holding a public post 

• Equity Diversity and Inclusion: Understanding and commitment to achieving equity, diversity and inclusion and its advancement in the context of a public body and a funder

• Governance: Awareness of the importance of governance frameworks in line with The National Lottery Community Funds strategy and public responsibility

Important Information

Agreement: This is a non-executive role requiring a time commitment of around 2 days per month (although this may vary from month to month) and is for a term of two years.

Salary: The role is remunerated at a rate of £5,232 per annum, following completion of the compulsory Young Trustee Movement 6mth Board Boost Programme which starts November 2024.  Please see further details in pack.  [This £3000 training is paid for by The National Lottery Community Fund]   

Closing date: Sunday 13 October midnight

Interviews: Week commencing: 21 October

Board Boost Programme: Six x 2-hour meetings from November – April

Committee start date: March 2025 (following completion of Board Boost Programme)

Equity, Diversity and Inclusion  

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.) 

Ref: 6834

Save the Children UK  has an exciting opportunity for a Senior Marketing Manager (Acquisition) to join us  on a 12 months maternity cover. We are keen to hear from highly motivated individuals with proven track-record of successfully delivering effective individual-marketing campaigns, who are looking for an exciting opportunity to lead on the planning and delivery and help grow our acquisition programme and make a difference in the lives of children across the world.

About Us

We are Save the Children. Together, we fight for children every single day so that they can make their mark on the world and build a better future. We do whatever it takes to make sure they survive, get protection when they're in danger, and have the chance to learn.

About The Team

As Public Income and Engagement, we set the standard for brilliant, effective marketing across owned, and bought and earned channels. Working in squads with colleagues in Fundraising & Marketing, and across Policy, Advocacy & Campaigns, we deliver campaigns in line with our marketing plan that build awareness, change minds and opinions, prompt people to act, and build deep relationships with supporters. We aim to sustainably increase the quality and value of our Individual Giving programme by continually testing, learning and innovating.

About the Role

This role will provide senior marketing leadership to the Acquisition Squad. Working closely with the Head of Acquisition, you will lead the planning and delivery of our effective acquisition programme, to deliver growth in our Individual Giving supporter base and income.

You'll lead the development of multi-channel marketing campaigns. Working collaboratively with our partner agencies, you'll have accountability for delivery across the full range of Individual Giving channels (e.g., DRTV, PPC, Paid Social, Display, Offline, Telemarketing).

Working within a multi-disciplinary team, you'll build strong relationships to collaboratively achieve targets, in a fast-moving and dynamic environment. Leveraging agile principles, you'll adapt plans as needed – learning rapidly and responding to change, while keeping our supporters at the heart of everything you do.

In this role, you will: 

• Lead marketing planning and delivery as part of a multi-disciplinary team to acquire new supporters – using insight and data to understand our audiences needs and motivations to build long term relationships
• Work with the Head of Acquisition to ensure the Regular Giving and Single Giving income targets are achieved
• Lead on the development of multi-channel marketing plans, with a focus on audience, to drive ambitious targets across supporter acquisition and lead generation campaigns
• Be accountable for the delivery of acquisition marketing across DRTV, PPC, paid social, display, offline channels and telemarketing
• Lead the team's relationship with the media buying agency to buy and optimise media
• Cultivate collaborative relationships with a range of key partners, including telemarketing, production companies and fulfilment agencies, and motivate and inspire these partners to deliver their best for Save the Children
• Work with Head of Acquisition to develop and manage Squad budgets. This includes planning, reporting, and re-forecasting.
• Personally lead the execution of high spend marketing activity, alongside your team
• With Analyst squad members, analyse marketing effectiveness and ensure supporter insight and data analysis play a pivotal role in our marketing. Drive a test and learn approach to improve all of our outputs and ensuring learnings are effectively shared across the department, and recommendations implemented
• Develop a cohesive supporter experience ensuring alignment across all supporter touchpoints, to deepen engagement and drive long term value

To be successful, it is important that you have:

• Significant experience in marketing including developing complex and integrated multi-channel marketing plans
• Extensive experience in Individual Giving acquisition programmes, including developing audience led marketing campaigns to acquire new regular giving donors
• Outstanding project management skills and experience with a proven ability to plan and manage activity that delivers complex projects on time and to budget
• Experience of effectively managing external partners, including knowledge and experience of working with media agencies to plan, buy and optimise paid media, creative agencies, telemarketing and fulfilment agencies
• Experience of developing fundraising and / or marketing assets to drive engagement and action
• Experience of developing engaging supporter journeys across channels to deepen engagement with supporters and drive further action
• Ability to provide technical leadership for the organisation in the delivery of marketing across channels including, DRTV, Paid Social, Display, PPC, Offline, Telemarketing and Email
• Experience of managing significant budgets
• Demonstrable experience of identifying needs and requirements across teams, delegating tasks and supporting squad team members to deliver against plans
• Strong numerical and critical thinking skills, specifically the ability to analyse complex data and translate it into tangible information for strategic decision making 

 What we offer you:

• Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance.
• To have the best (and happiest) employees we focus on flexibility, inclusion, collaboration, health and wellbeing both in and outside of work.
• We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day.

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.

Ways of Working:

The majority of our roles can be performed remotely in the UK, but there are likely to be times when you will be required to come to your contracted office (up to 2-4 days per month or 6-8 days per quarter).  This will be agreed with your Line Manager and team and is intended to be time spent on collaborating with colleagues and relationship building. 

Please note: travel costs to your contracted office will be at your own expense. 

Flexible Working - We are happy to discuss flexible working options at interview.

Commitment to Diversity & Inclusion: 

Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. 

We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here. 

About Habitat for Humanity Great Britian

Habitat for Humanity is the leading international organization providing housing solutions for the most vulnerable populations around the world. Habitat for Humanity GB is an independent UK charity and part of the international Habitat network, working in over 60 countries worldwide to tackle housing poverty for the 1.8 billion people living in inadequate housing. We do this by building and improving homes, making them healthier and safer; by responding to shelter needs in disaster, and supporting preparation and rebuild efforts; and by making housing systems and policies work better for more people. We are also drawing on our housing expertise to develop our work here in Great Britain to meet the growing housing need which has been exacerbated by the pandemic and now the cost-of-living crisis. 

You can find out more about our work on our website.

About the role

Corporate Partnerships are a vital income stream for Habitat for Humanity GB, and with the guidance of our Head of Corporate, the Corporate Partnership Manager will work to maximize fundraising opportunities and strengthen relationships with our current partners.

What the role involves

The Partnerships Manager will help to retain long term support and drive growth within in our portfolio for Habitat for Humanity GB. With an understanding of corporate partnerships and a passion for the charity sector and international humanitarian work, you will work as part of a team to ensure long-term relationships are fostered. Principle activities will include:

· Develop creative and innovative fundraising strategies for corporate partnerships, including writing proposals and pitches.

· Foster long-term relationships with partners through personalized and proactive engagement.

· Collaborate across the network to implement global partnership activations locally.

· Produce regular reports on progress, financial targets, and key learnings from fundraising efforts.

· Work with the Head of Corporate Fundraising to streamline the transition from new business prospects to account management.

· Collaborate with the Global Volunteering Executive to maximize fundraising and grow the Global Volunteering program.

· Partner with the New Business executive to develop marketing materials and co-deliver presentations.

· Manage partnership activations, such as Gingerbread House Day and World Habitat Day.

· Support partners' employee participation in challenge events.

· Assist with corporate partner communications during humanitarian emergencies.

· Provide day-to-day support to further corporate team goals, with flexibility to assist other teams.

· Represent Habitat for Humanity GB at external events.

· Lead and carry out additional duties as assigned by the Head of Corporate Fundraising.

The skills we are looking for:

 

Experience

· Previous experience of raising funds from Corporate Partners for development programs across the world and in the UK.

· Great eye for opportunity and ability to proactively identify unique areas of crossover from which to leverage partnerships.

· A keen interest in the opportunity to deliver powerful global impact through the lens of corporate fundraising.

· Strong research and analysis tools and ability to conduct desk based research to understand strategic synergies between organisations.

• Working in an International context, for an NGO or another organisation.

 

Skills / Knowledge

• Ability to think and plan strategically, both creatively and laterally.

• Exceptional writing skills, able to produce information and compelling -proposals, and reports.

· Effective communication skills, ability to deliver presentations on behalf of Habitat.

• A good understanding of fundraising principles.

 

Working Style

· Ability to work collaboratively with diverse global teams, across different time zones.

· Enthusiastic and positive, with a can-do attitude.

· Strong self-motivation and personal prioritisation skills and able to remain focussed working from home

Commitment

· Support for Habitat’s values and mission

· Demonstrable interest in our work, and commitment to continued learning and development.

· Committed to contributing to the inclusive, people-positive culture we are fostering at Habitat.

What we offer

Employee well-being is pivotal to organisational success and HFHGB is committed to supporting its people’s well-being. Our existing offer includes flexible working arrangements, a sabbatical policy, virtual GP services, and “Habitat Day” – an extra day of leave for the whole team. In the next year, we plan to expand our offer further, establishing Mental Health First Aider training, a buddy system for new team members, and burnout training. We want to foster a resilient and well-supported team, and encourage all employees to actively participate in continuous improvement in this endeavour.

A flexible approach

HFHGB is seeking to rapidly scale up its activities and impact to fight poverty across the world. This means that the organisation must be adaptable and flexible and have an ambitious, and dynamic team. While this is a home-based role, there is an expectation that the post holder will be flexible, and able to travel to Greater London and elsewhere on a regular basis.  

This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

Start your Habitat journey

We want the recruitment process to give you the opportunity to share your skills and experience, and to find out more about Habitat. You are welcome to get in touch anarrange an informal chat with a member of the team before submitting an application. To apply for the role, please send us your CV and a cover letter telling us about yourself and your motivation for applying – we don’t expect this to be more than two sides of A4. 

Interviews will take place online.

We’d prefer to hear directly from applicants – we won’t be working with third party recruiters on this role.

This post profile is not set in stone It gives insight into the main purpose of the role, and expected responsibilities, but it might be reviewed in the future to meet the changing requirements of Habitat for Humanity GB – any changes will be made in discussion with the post-holder.

Habitat for Humanity requires that all employees take seriously their ethical responsibilities to safeguard our intended beneficiaries, their communities, and all those with whom we work. Managers at all levels have responsibilities to support and develop systems that create and maintain an environment that prevents harassment, sexual exploitation and abuse, safeguards the rights of beneficiaries and community members (especially children), and promotes the implementation of our code of conduct.

At Habitat for Humanity GB, we aim to build, develop and retain a talented workforce that represents a variety of backgrounds, skills and experiences. We welcome and actively encourage applications from anyone who feels they’d be a good fit for our organisation, regardless of race, religion, colour, age, sex, national origin, sexual orientation, gender identity, disability, neurodiversity or any other protected characteristic

 

Deputy Service Coordinator

ABOUT THE ROLE

Reports to: Service Coordinator 

Hours of work: 40 hours per week

Salary: £30,706.00 rising to £31,844.80 in year two

Place of work: London community houses, West Norwood

Contract type: Full time, permanent

Closing date: Midnight , Sunday, 13th October 

Are you an energetic and compassionate individual, passionate about managing and inspiring the team of 15 care and support workers to facilitate the practical, social, and spiritual needs of adults with learning disabilities in their vibrant community?

This is an ideal step up for someone with knowledge and experience of supporting people with learning disabilities, an enthusiasm for their values, and the ability to inspire and manage others. 

As Deputy Service Coordinator, you will be part of a caring and committed team, and have opportunities for fun, personal and professional development, and friendship in the process. 

As well as joining a friendly Community, where you will be well supervised and supported, and benefit from their mentorship programme, these are some other benefits you get by working for them:

- Joining shared meals since cooking and having a meal together is what they are all about
- Paid sick pay, up to a maximum of 7wks (depending on length of service)
- Enhanced Maternity, Adoption/Surrogacy, and Paternity Pay (depending on length of service, details available on request)
- Interest free loans and salary advances available
- Free eye tests and a contribution towards the cost of glasses if you need them for work
- Free DBS / PVG checks
- Free SSSC registration
- Free Blue Light Card
- Professional membership fees paid if they are directly relevant to your role
- Free Employee Assistance Programme available to everyone
- Up to 5 days paid compassionate leave
- Up to 6 days paid (pro rata) for time off for emergency dependents leave
- Carer and Childminder costs available in some circumstances to facilitate attendance at residential meetings
- Paid mileage costs at HMRC rate
- Working from Home Allowance for those in office-based roles but for whom no office is provided
- Specialist bereavement counselling for employees and their family members
- Free Life Assurance up to 4 times gross annual salary
- Access to the Bike to Work scheme

Main purpose of the role:

The Deputy Service Coordinator splits their time between the office organising rotas, liaising with families, social services, and health care professionals, and providing a minimum of 20 hours a week of direct support, as well as one weekend a month on the rota, depending on the needs of the service. 

The role requires the postholder to take responsibility for being on call between the leadership team. There is an additional payment for on-call duty. 

You will deputise for and support the Service Coordinator in leading and managing a community group comprising of a range of services for people with a learning disability and a team of support assistants. 

The Deputy Service Coordinator supports the Service Coordinator in creating Community and leading the service delivery within the group in line with their values and standards and the requirements of the Care Quality Commission [CQC].

Key essential criteria:

- Openness to work with, and grow in relationship with, people with and without learning disabilities, and get to know their community life.
- Substantial experience of developing and implementing person centred and self-directed support for people with a learning disability.
- An ability to understand the value of faith based service provision and to articulate it to others outside of the organisation.
- Evidence of relevant continuing professional development.
- Practical knowledge of Microsoft Office, in particular Excel. 
- Organisational skills to support the creation and management of service schedules.
- Supportive of the aims and principles of our client and enthusiastic about working within an organisation which is both a high-quality service provider and an ecumenical Christian community.

ABOUT OUR CLIENT

Our client is intentionally inclusive, bringing together those with and without learning disabilities, in their community of more than 100 people. One of the UK communities, they’re re part of a federation that includes over 150 communities across 37 countries and 6 continents.
 
Their community includes over 30 people with learning disabilities, with lots of different support needs, who they support at home and in their workshops. Alongside them are dedicated community members, volunteers, friends and neighbours, all integral in fostering a warm and inclusive atmosphere. Their team of employed assistants provides further support and care to their core members.
 
They have lots of diversity and lots of opinions. They love people, they love their busy, vibrant city, and they welcome everyone to build a community that values each individual and embraces the beauty of differences. Since 1977, their mission has been to create an environment where diversity is celebrated, creativity cherished, and independence nurtured.  Together, they want a more inclusive, compassionate world.

They’re now looking for a new Deputy Service Coordinator to join their leadership team. You will support the Service Coordinator to deliver high quality person-centred support for the Apple Group, one of their three community groups The Apple Group supports 8 people with learning disabilities with differing needs, who live in 4 houses in their supported living programme.

A full job description and person specification can be found in the recruitment pack.

Closing date: Midnight, Sunday, 13th October
Interviews will be held on week commencing 21st October

To apply, please read the full job description, and person specification, submit your cover letter explaining how you meet these, and answer the questions on their online application form.

Please also read their privacy notice for job applicants.

REF-216 846

Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!

We are looking for a Advance Specialist Prison & Probation Advocate

Salary: £27,000-£29,000 pro rata

Location: HMP Bronzefield

Hours: 21 Hours per week

Contract: Fixed Term – until 31st March 2025 with a possibility of an extension to March 2026

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.

About us

Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.

We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.

Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.

About the role:

The Advance Specialist Prison & Probation Advocate will support women within the prison setting, provide pre-release support, focused on Accommodation, Finance, debt & benefits, Family & significant others and Social inclusion including ‘through the gate’ support.

This exciting new role will be based in HMP Bronzefield and will support in developing referral pathways for women and work in partnership with different departments and services within the prison as well as those in the community. You will co-design an action plan with women accessing support, enabling you to support them to address their accommodation, finance, debt and benefits and health needs and any risks in relation to the interventions identified, as they prepare for release. The role will involve a combination of casework-based approach with delivery of programmes and courses, along with a signposting and advice service for the women in custody.

You will have demonstrable experience and understanding of working with women in a challenging multi-agency environment, ideally working with prisoners and/or their families.

You will build strong relationships with the Pre Release teams to ensure clients are able to maintain or access suitable accommodation, finance, benefits and debt, family and social inclusion support including negotiating terms on behalf of the women. Ensure that interventions are responsive to and meet the needs of women from diverse and minoritised backgrounds. This, together with referrals to wider partner organisations in the community, will ensure additional support needs are addressed post-release and continuity of support exists.

A car may be desirable for this role, though not essential

About You:

To be successful as the Advance Specialist Prison & Probation Advocate you will need the below experience and skills:

Knowledge and experience of the criminal justice system obtained through academic study, experience of working in the criminal justice system (or closely associated social system).

The ability and experience as a caseworker delivering gender specific and trauma responsive interventions which support resettlement and rehabilitation of female adults in the criminal justice system whether in the community or in prisons.

You will possess excellent organisational skills, excellent communication skills and be able to work in a prison environment whilst remaining calm.

Knowledge and understanding of the requirements of managing a caseload including maintaining and updating records, remaining focused on action plan goals, and keeping to deadlines

You will have the ability to complete trauma informed, support and action plans in collaboration with the woman; to support in addressing their multiple and individual needs and enable them to engage with services, which will result in timely and prescribed outcomes being achieved.

How to apply:

Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered.

Closing Date for Applications: 13th October 2024

Interviews are taking place on: 21st & 23rd October 2024

*Advance reserves the right to close the advert early, or on the appointment of a candidate.

What we can offer you - Employee Benefits:

An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)

Additional days off to celebrate International Women’s Day, and for religious observance and moving home

Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more

Pension scheme

Enhanced maternity/adoption provision

Access to our Employee Assistance Programme

Employee eye-care scheme

Clinical supervision for front line staff and first line management roles

Refer a Friend Scheme - £250 for each referral who passes probation

Organisation wide away days

Thorough induction and training

Career development pathways

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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team via the Advance website and will aim to make the necessary arrangements to accommodate your needs.

Diversity, Inclusion and Equal Opportunities

We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.

Safeguarding

Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.

Position Title: Senior Development Manager, Donor Network
Location: Hybrid working between London office and remote.
Reports To: Director of Strategic Development
Employment Type: Full-time, 37.5 hours a week (flexible working hours considered)

Scope:

At Big Change we know that great things happen when you build connections, trust and relationships, and enable people to share, learn and act together. If you are a fundraiser who loves building  relationships, raising funds that catalyse system change, and facilitating collaboration across a community that is motivated by a common goal, we would love to hear from you. We are looking for a Senior Development Manager who is passionate about exploring new ideas and possibilities within a collaborative environment as well as ensuring our supporters feel valued. 

You will manage our Big Change Strive Network: a group of high-value donors who share our values and back our core work. To do this successfully you will be confident in building on strong existing foundations by working with those who have taken part in our Strive challenges and been a part of our ‘catalyst circle’, and you will play a crucial role in deepening and expanding the network and its visibility. There is space for a creative approach in this role because we want to take our incredible supporter network to a new level. Not only will you be leading a large part of Big Change’s fundraising efforts, but you will also be making and introducing new connections that will help to enrich and evolve the Strive network. 

Reporting to the Director of Strategic Development, this role is essential in building and maintaining relationships that drive philanthropic support and advance Big Change’s mission. The ideal candidate will have a proven background in major donor engagement, building network identities, network development, managing communities and project management. An interest in systems change is a bonus.

Our Team

Big Change is unashamedly hopeful for a future in which all young people can thrive in life. We know that the issues many young people face are multilayered and inter-connected, and the systems around them need to change in big and multidimensional ways. This is why we find and invest in the people leading change, backing projects and funding early-stage ideas with high impact potential. And why we provide opportunities for our community to connect, learn and act together. Our expert and committed team bring people together to spark lasting change.

Big Change Benefits:

• £1000 Learning and Development Allowance

• Cycle to Work and Season Ticket Loan schemes

• Flexible working

• Pension scheme with up to 5% matched by Big Change

• Monthly phone allowance

• Wellbeing allowance

• Unlimited annual leave policy 

• Volunteering days

What you’ll be doing (Key Responsibilities):

1. Fundraising Strategy Implementation:

• Support the Director of Strategic Development to develop and refine fundraising and partnership goals and objectives.

• Execute the organisation’s fundraising strategy, working as part of the Development Team towards a shared target, with a focus on major gifts.

• Identify and pursue new funding opportunities, populating the organisation’s pipeline, ensuring alignment with organisational priorities and project needs 

• Work with team members in each area of the organisation to develop a strong model for donor collaboration linked to impact.

• Monitor market insights and adapt to fundraising trends and donor behaviours.

2. Strive Network Management and Development/ Donor Community Development:

• Lead the management and growth of a mission-aligned network, engaging high-net-worth individuals, including those who participate in Strive Challenges.

• Develop and implement strategies to deepen relationships within the Strive Network, fostering a sense of community and shared purpose.

• Work with our comms and marketing team to develop the donor network’s shared purpose, vision statement, brand identity and visibility.

• Oversee the careful research, qualification and stewarding of new partnerships that will help to enrich and evolve the Strive network towards inclusivity and participatory approaches.

• Co-develop value propositions with existing members of the Network to encourage others to join the group.

• Create opportunities for the Strive Network to connect with and add value to our community of changemakers on the ground (eg. mentoring, connections, follow on funding).

3. Major Donor Engagement:

• Lead on relationship management with existing major donors, designing tailored stewardship and ensuring ongoing engagement.

• Review, evaluate and further develop key touchpoints with major donors, collaborating with team members across the organisation and other funders where appropriate.

• Accountable for the identification, cultivation, and welcoming of new major donor prospects, with a focus on diversifying and expanding the Strive Network beyond its current reach.

• Oversee the production of personalised proposals, presentations and reports, sparking ongoing engagement with the network and linking their contributions to Big Change’s community and impact.

• Work closely with the Director of Strategic Development in managing high-profile donor relationships and securing multi-year commitments.

3. Team Leadership and Collaboration:

• Provide training and professional development opportunities for team members.

• Work closely with other teams at Big Change to ensure alignment between fundraising activities and organisational needs.

• Develop, inspire, motivate others to fulfil their potential and foster collaboration across Big Change and its community

4. Data Management and Reporting:

• Working closely with the senior leadership team, track and report fundraising progress, ensuring transparency and accountability in all pipeline development activities.

• Oversee the management of donor databases, ensuring accurate and up-to-date records of all fundraising activities.

• Track and analyse engagement metrics to evaluate the effectiveness of strategies and campaigns.

• Responsible for compliance with all relevant regulations and ethical standards in fundraising activities.

Here’s what we’re looking for:​ 

Experience:

• Highly experienced in fundraising, major gifts, network development, or related roles.

• Proven experience of building a community with shared identity, values and purpose.

• Facilitation of co-design processes, or related experience of such approaches.

• Strong experience of designing engaging events, experiences and creative communications.

• Communications and branding experience helpful but not essential.

• Experience with working across UK and US markets isn’t necessary but would be desirable 

Skills:

• Excellent communication, negotiation, and relationship-building abilities.

• Familiarity with donor management systems and fundraising software.

• Understanding of approaching complex problems with systems change methodologies.

• Ability to establish and manage effective working relationships with people of diverse working styles, backgrounds and industry-experience.

• Capability in leading and developing teams.

• Spotting opportunities to engage network, make connections and drive impact.

• Ability to demonstrate the connection between major donations and the outputs and impact of an organisation.

• Proven ability to craft, pitch, and refine compelling proposals that resonate with high-value donors and inspire long-term partnerships

• Proven ability to develop and manage corporate partnerships.

Personal Attributes:

• Results-driven with a strong commitment to the mission of Big Change.

• Thrives on 1:1 relationship building, while also creating a purposeful and inspiring community dynamic.

• A creative self-starter with initiative, confidence, and drive.

• Able to understand and work well with an entrepreneurial mindset.

• Proactive and able to work independently as well as collaboratively with the team.

• Upholds strong ethical standards and is committed to transparency in fundraising.

• Passionate about system change, with a natural ability to build trusting relationships and trust with diverse leaders and philanthropists.

Supporter Operations Officer

Contract: Permanent, Full Time, 35 hours per week

Salary: £33,233 - £34,894 with excellent benefits

Location: London, UK
Hybrid Working: A minimum of 40% of working time is spent face to face, either in London office, or as a result of external engagement or travel for WaterAid. WaterAid is located at Canary Wharf, London and this will be your location and contract base.
 

About WaterAid:
Want to use your skills in operations & planning to play a vital role in making clean water, decent toilets and good hygiene normal for everyone everywhere? 
Join WaterAid as Supporter Operations Officer to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good. On top of that you’ll be joining a 2020 Great Place to Work® award-winning organisation. 

This role is a part of the Supporter Experience & Operations (SEO) team that sits within the Mass Engagement Department at WaterAid and aspires to deliver sector-leading supporter care, excellent supplier management and effective internal response handling operations. The team exist to champion the supporter experience across the organisation and ensure this remains consistent at every touch point.

As our organised and conscientious Supporter Operations Officer you will provide effective monitoring of our internal supporter response handling processes, including donation and query management, and bring to the role an understanding of regulations that affect the management of supporter data, and the processing of financial responses.

About the Team:
The Supporter Operations Team plays a central role in delivering an exceptional supporter experience, ensuring smooth internal and external fulfilment to maximise supporter engagement in order to meet our ambitious targets.
This role sits within the Supporter Operations sub-team, reporting into the Supporter Operations Manager. The Supporter Operations Team plays a central role in supporting our fundraising teams, to maximise supporter engagement and ensure that the fulfilment of our fundraising appeals, donor thanking and donation processes are carried out correctly and in compliance with all relevant regulations

About the Role:

In this role, you will manage the team’s workload, forecasting expected capacity to ensure that daily, weekly and monthly tasks are planned out and completed in accordance with set KPIs. As well as supporting the Supporter Operations Manager in monitoring & evaluating the performance of the Operations team using reports to investigate any unusual results/trends. 

You’ll also: 

• Bring to the role a keen understanding of supporter response handling, the intricacies of processing donations, Direct Debits, Gift Aid, and communication preferences
• Assist with due diligence processes within the wider SEO team, specifically focusing on internal data security practices, response handling accuracy, and adherence to relevant regulatory requirements such as those for Gift Aid or the BACS scheme for Direct Debits 
• Proactively identify processes for improvement across the Supporter Experience & Operations Team to deliver efficiencies and improve the effectiveness of internal procedures 

• Support campaign managers and other colleagues with any new or existing projects relating to fundraising operations, working closely with internal stakeholders, ensuring requirements are clear and fully documented

​​​​About you:

• Knowledge of the rules and regulations of Gift Aid, Direct Debit, Data protection and PCI-DSS compliance 
• Strong team player. Proven experience and/ or evidence of providing support/supervision/ training to team members
• Experience of documenting business processes, and comfortable with communicating and influencing a range of stakeholders
• Experience of income processing and donor response handling
• Excellent IT skills (use of Microsoft products, particularly Excel) with ability to analyse data accurately
• High attention to detail with ability to work methodically, ensuring minimal errors, and able to problem solve should errors arise 
• Ability to analyse fundraiser requirements, and capable of providing the best fulfilment solution working with internal stakeholders
• Proven problem-solving skills with the ability to listen, understand, analyse and resolve queries of a technical nature (incl. complex queries). Demonstrate an innovative approach to problem solving with the ability to implement robust solutions, taking into account future requirements
• Excellent time management skills. Proven ability to manage & prioritise own workload, conflicting tasks/ deadlines effectively and successfully

Closing date: Applications will close at 23:59 on 29th September 2024. Shortlisting and interviews may take place on a rolling basis and the application process will close if a suitable candidate is found prior to the advertised closing date.

How to Apply: To see the full job pack, please click ‘Apply’. Please apply by submitting your CV and a cover letter in one document in either Word Document or PDF format. 

Pre-employment screening: In order to apply for this post, you must be able to demonstrate your eligibility to work in the UK. All our vacancies require a basic Disclosure and Barring Service (DBS) check to comply with our Safer Recruitment policy.

Our Benefits:

• 36 days' holiday annually (including 8 Bank Holidays)
• Option to buy an extra 5 days annual leave
• We offer a generous pension plan with employer contribution of up to 10%
• Wide range of flexible and agile-working arrangement
• Season Ticket Loan
• Free annual eye tests
• Pay as You Give charitable giving scheme
• Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave
• Sabbaticals
• Volunteer Day

Our Commitment:

Our People Promise:
We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose - where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal opportunities:
We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.

Safeguarding:
We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. As a safeguarding measure, WaterAid carries out background checks on all potential employees. This is done following the conclusion of recruitment and prior to assuming full employment.

Do you want to help build a world where no one feels lonely or left behind?

Do you care deeply about the welfare and dignity of older or vulnerable adults?

Do you have experience in social care or working with people with a wide variety of needs and abilities?

If you answered yes to all of the above, this could be the role for you! We’re looking for a Neighbourhood Care & Phoneline Coordinator with experience and enthusiasm for older people to join a well-established and vital programme. The Neighbourhood Care & Phoneline Coordinator reports to the Senior Manager – Older Adults & Volunteering and works in a team alongside the Neighbourhood Care Coordinator and the Befriending & Volunteering Coordinator. This part-time post plays a vital role in supporting isolated older adults in the Bermondsey and Rotherhithe areas. If you are a good listener, compassionate, flexible and able to take initiative, this is a fantastic opportunity for you. What we do Time & Talents is a lively, busy community centre in the heart of Rotherhithe, London SE16. Set in a leafy heritage building, and ‘T&T2’, our second venue in Surrey Quays Shopping Centre, we offer something for everyone. With a history of 137 years of supporting people of all ages in Rotherhithe and Bermondsey, we bring people together for mutual support, fun and friendship, with a wide range of services and activities for older people and other adults, along with children and families’ programmes and a range of volunteering projects.

The role

In this role, your key responsibilities will include:

• Supporting older people aged 55+ in Bermondsey and Rotherhithe: providing strength-based assessments of individual needs and support to help reduce loneliness, improve health and wellbeing and increase older adult’s opportunities to connect to their local community.

• Delivering a shared phoneline and inbox offering signposting support to older adults.

About you

You are passionate about the power of community, and particularly volunteers, to connect and support people, and you like to work in collaboration with others. You are methodical with demonstrable experience in supporting older or vulnerable adults, particularly able to show experience in working with volunteers to meet the needs of the community. You’re flexible, accountable, take responsibility, are highly organised and skilled in multitasking and balancing priorities.

 About us

We are an energetic, experienced, and passionate team of 17, with a strong sense of shared purpose and a lively sense of humour. You’ll have the chance to make a big contribution to a growing, ambitious and innovative organisation which has doubled its reach and impact in recent years. This role is 26 hours per week, with flexibility for regular evening and occasional weekend working. Time & Talents is wholly committed to inclusion and diversity, and to building a culture and environment where everyone is appreciated for the unique person that they are. We actively encourage applications from a broad range of backgrounds and experiences.

If you would like an informal chat about the job, please email recruitment @ timeandtalents. org. uk with your phone number and a suitable time for us to call. The closing date is 09:00 Monday 30th September.

The role of the Head of National Services is instrumental in ensuring that we provide innovative support to people affected by poor mental health and mental illness.

It will be responsible for working closely with our Policy and Communications Team around nationally funded projects by Scottish Government and will play a key role in the National Management Team of Change Mental Health. The role will work closely with the Director of Services to develop and work in partnership with a range of different stakeholders to increase the impact of our work and generate new opportunities for the organisation. 

This is an exciting new role for the organisation and would suit someone who enjoys working in a fast-paced environment, is committed to continuous service improvement and who excels in managing both operational and strategic relationships.

 

Key Responsibilities:

· Oversee the safe and efficient operational delivery practice and development of National Services, including our Advice and Support Service, Distress Brief Intervention services (DBI), Suicide Bereavement Services and other national projects 

· Lead, support and motivate your team to ensure high-quality and person-centred service delivery

· Provide strategic leadership for the services in your area and contribute to the strategic development of services nationally as a member of the National Management Team 

· Be an active member of the National Management Team and contribute to the implementation of Change Mental Health’s vision, mission, values and strategy 

Strategic planning and oversight 

· Provide strategic leadership for the services in your area and contribute to the strategic development of services nationally as a member of the National Management Team 

· Represent Change Mental Health appropriately at external meetings, including Programme Boards, round table events and Government meetings 

· Work closely with the Director of Services to implement and develop Change Mental Health’s services strategic vision 

· Scope and explore funding opportunities and support and develop funding applications and tender bids, as required, in partnership with the Fundraising Team and Tender Team 

· Plan, manage and implement change successfully

· Work with the Fundraising Team and Tender Team to develop an annual plan around fundraising, contracts and development of services

· Regularly source and organise opportunities to meet in person with key partners and stakeholders who can support and influence our work positively 

· Represent the organisation professionally when communicating with external stakeholders and protect and enhance the organisations reputation

· Develop an annual strategic plan for your area which clearly demonstrates how the operational work being delivered aligns with the organisation’s strategy 

· Communicate strategic messages and decisions with your team and competently manage and respond to questions and queries around these 

· Lead on all monitoring and reporting for your area of work, including setting and monitoring KPIs across all of your teams and projects 

 

 

Operational service delivery and development 

· Ensure National Services are delivered to the highest standard with high levels of satisfaction from the people we support 

· Responsible for overseeing the safe operational delivery of services in your area of work and managing quality assurance around these 

· Responsible for developing and maintaining safe working processes, procedures and practices in my area of work, including overseeing some services which may be registered with the Financial Conduct Authority (FSA), Scottish National Standards for Information and Advice Providers (SNSIAP), Care Inspectorate or other regulatory bodies

· Oversee safe and inclusive recruitment practices in my area for both staff and volunteers 

· Responsible for overseeing the implementation of appropriate tools and systems within your team to assess, measure and monitor outcomes and impact of services

· Oversee and manage all contracts and service delivery to ensure the team delivers high quality and safe services, in line with our partners expected outcomes and expectations 

· Provide visible onsite leadership to our staff by being based at and regularly visiting Change Mental Health’s services/ offices 

· Support the operational delivery of services, including providing guidance and support for frontline staff, where required 

· Proactively seek opportunities to develop services in your area through networking and taking advantage of the local/ national landscape, to expand the scope and reach of Change Mental Health 

· Encourage and promote the voice of lived experience in the development of services and support in your area and across the organisation 

· Lead on supporting staff with safeguarding and adult protection concerns/ referrals in your area and give guidance, support and direction to colleagues as needed 

· Responsible for ensuring appropriate health and safety processes are in place and adhered to in your area, including risk assessments, lone working procedures, safeguarding and adult protection

· Have delegated responsibility to set, manage and monitor budgets for my area 

· Lead your team to establish person-centred development plans for those accessing Change Mental Health support which focuses on recovery and include various assessment models, including a robust approach to risk assessment 

· Produce reports and information as required by the Senior Leadership Team, funders or other stakeholders, as required 

Leadership 

· Lead on key specific themes of work/ projects as a member of the National Management Team

· Lead and support HR processes as a member of the National Management Team, including chairing and supporting disciplinaries, grievances and appeal hearings 

· Role model positive behaviours and communicate clearly key organisational messages to the wider team 

· Make decisions and give direction to your team which protect the interests of the organisation 

· Communicate effectively with other members of the National Management Team and provide appropriate challenge 

· Contribute to the development of best practice, quality and improvement within services 

· Lead on specific projects/ working groups as required

· Carry out any other duties that may reasonably be required in the light of the main purpose of the job 

Line management 

· Coach, support and provide constructive feedback to your team to ensure they are clear about what the organisation needs and expects from them in their role 

· Manage and oversee HR issues as they arise in the team, and seek advice from the HR Team as appropriate to mitigate organisational risk and ensure supportive working practices and an inclusive culture are in place 

· Communicate regularly with your team, in person, and be a visible member of NMT who listens to staff, provides clarity on decision-making and delivers key organisational messages 

· Build a positive and supportive culture within your teams which represents the values of Change Mental Health 

· Ensure that your team are keeping up-to-date records in the appropriate systems and ensure they are adhering to GDPR and other organisational processes and policies

· Provide regular, in person, support and supervision sessions to those you line manage

· Encourage, promote and facilitate reflective practice throughout your area of work 

· Plan and set objectives for your team members and monitor the progress of these to ensure staff are supported to achieve these 

· Build a positive, inclusive and high performing team culture and team dynamics by ensuring regular in person meetings and social events take place to support and encourage this 

Financial and line management responsibilities

· Set, manage and oversee local budgets in consultation with the Director of Services and Head of Finance 

· Ensure local value for money in delivering high-quality services

· Build relationships with stake holders to successfully facilitate budget conversations 

· Line manage staff, as required, to ensure the successful delivery of services across Scotland

 

Other

· Includes some evening and weekend working where required, time off in lieu will be given in accordance with Change Mental Health’s TOIL policy

· A satisfactory PVG will be required 

· Being part of an on-call rota to support staff, as and when required

General Duties  

· Act in accordance with Data Protection legislation.  Ensure all records, personal, staff and client data are managed in line with Data Management and Information Governance policies 

· Comply with legal and regulatory requirements such as provisions set out in the Health and Safety at Work Act 1974 

· As with all employees, workers and volunteers; to encourage people to join Change Mental Health as a member, donor or activist 

· To act in accordance with the charity’s Health & Safety and Safeguarding policies and to notify your line manager promptly if there are any concerns 

· To participate in regular supervision and appraisal and undertake any relevant training as appropriate to the role 

· To work in accordance with the charity’s national policies and local operating procedures and those of external regulators or professional bodies 

 

This job profile and list of duties is not exhaustive and serves only to highlight the main requirements. The line manager may stipulate other reasonable requirements and projects commensurate with the general profile and grade of the post. 

Essential Criteria:

· Educated to a degree level or equivalent or have relevant experience of working in health and social care at a senior level 

· Hold the appropriate qualifications to be a Registered Manager with the Care Inspectorate, or a willingness to work towards obtaining the appropriate qualifications 

· Passionate about improving the outcomes for people affected by their mental health 

· Demonstratable experience of operationally leading, managing and developing services and line managing staff 

· Evidence of being able to use own initiative and make competent decisions using sound judgement 

· Evidence of problem solving effectively and supporting others to work through complex and difficult situations 

· Experience of successfully leading, managing and supporting a team, keeping them engaged and motivated 

· Ability to innovate, looking to constantly improve what we do and how we can clearly evidence our impact 

· Evidence of being a flexible and strong communicator who builds positive relationships, both internally and externally, and has advanced networking skills 

· Ability to work comfortably with the detail of strong operational service delivery and balancing this with working strategically 

· Evidence of being a reflective practitioner; being comfortable and open to receiving and acting on feedback to improve practice 

· Knowledge and experience of following safeguarding processes and procedures and guiding and supporting others with safeguarding and adult protection concerns

· IT literate, able to maintain and develop effective administration and information management systems 

· Excellent organisational skills, including the ability to manage a high-volume workload with deadlines and manage conflicting priorities 

· Willingness to travel throughout different parts of Scotland, including national office

· Commitment to Change Mental Health’s purpose and values, including equality and inclusion 

Successful applicants for this post will require a PVG Membership (this will be arranged by Change Mental Health during before you start your role). Please be aware that it is classed as an offence if you apply for this role and are barred from engaging in regulated activity relevant to children or vulnerable adults.

Desirable Criteria

· Experience of managing national programmes of work

· Experience of managing Information and Advice services

This job profile and list of duties is not exhaustive and serves only to highlight the main requirements. The line manager may stipulate other reasonable requirements and projects commensurate with the general profile and grade of the post.

Benefits:  

· 24/7 access to an award-winning Employee Assistance Programme providing free legal, financial, and medical advice as well as support with life’s challenges.

· A 35-hour working week, enhanced sick pay & season ticket loan.

· A great work life balance with flexible and blended working environment.

· Access to purchase a Blue Light Discount Card

· Cycle to Work Scheme

· Enhanced sick pay and leave entitlements.

· Generous 37 days’ holiday.

· Paid Mental Wellbeing days.

· Professional development including funded opportunities.

 

Application Notes:

To apply please submit your CV and Cover Letter through the online BreatheHR portal.

Please note all applications must be received by midday on Friday 18th October. Interviews are due to be held on Thursday 31st October.

We welcome and encourage job applications from people of all backgrounds.

If you consider yourself to have a disability, please inform us of any arrangements that we may make to the interview process.

We reserve the right to close this advert earlier or later than stated. Please don’t delay your application to avoid any disappointment.