Community Management Jobs

The Senior Youth and Play Worker will play a pivotal role in the Children, Young People and Families team, working as the senior practitioner and ensuring the smooth running of all our programmes and services. In this role you will be part of a small and dynamic team which delivers a wide range of programmes and activities, both from our adventure playground and within local schools.

The work of the Children, Young People and Families team is diverse, and current services include open access free play and youth activities at our adventure playground, school holiday programmes with trips and activities outside of the playground, coaching in local schools, our Young Leaders programme offering paid work experience to young people and working with our youth partnerships Building Young Brixton and Lambeth Peer Action Collective. You will ensure these services are appropriately scheduled, monitored and reported on whilst working with the Head of Children, Young People and Families to plan and deliver service improvement. You will understand the wide-ranging challenges facing young people and will be flexible in adjusting your practice to meet these needs.

To be successful in this role, you will act as the senior practitioner in all our service delivery, advocating for children’s right to play throughout our programmes. You will lead on the delivery and planning of all sessions, ensuring that the children and young people’s ideas are central in the construction of a varied and engaging play environment. You will also monitor and evaluate activities in line with the Play Work Principles and requirements from our funders.

Benefits of working at High Trees

• 35 days annual leave (inclusive of bank holidays and 3 Christmas days) rising by 1 day each year after 2 years’ service (capped at an additional 8 days)
• Enhanced maternity/paternity/adoption leave after 2 years’ service
• Save money off a new bike with the Cycle to Work scheme
• Up to 7% contribution to the staff pension scheme
• 24/7 Employee Support Line
• Clear pay structure with yearly increments (based on performance)
• Annual Staff away day
• Premium eye-care vouchers through Specsavers and season ticket loans

Are you organised, persistent and able to manage and progress different tasks in a busy environment? Would you like to use your skills to ensure that those who are struggling financially get the help that they need? If that sounds like you, we might have a place for you at Ealing Foodbank.

We believe anyone in our community should have enough to feed themselves and their family. That’s why we provide three days’ nutritionally balanced emergency food to local people who are referred to us in crisis. We also offer additional advice and support to help people address the underlying issues.

Our work is made possible by a group of amazing volunteers and a small staff team. As Operations and Logistics Manager you will make sure there is enough food in our warehouse and that this food is distributed to our centres. Most day you will work from our office to make sure everything runs smoothly. You will also work from our warehouse on busy day to support our warehouse volunteers.

Role: Operations and Logistics Manager

Responsible to: Ealing Foodbank Manager

Based at: Warehouse (currently Hanwell) and office (currently West Ealing)

Salary: £35,000 per year (FTE)

Hours: 30 hours a week, spread over 5 days (+ occasional weekend days)

Annual Leave: 6 weeks a year + bank holidays

To apply: Please fill in the attached application form, no CVs.

Closing date: Monday 9 December 5pm
Please note, we're actively reviewing applications and interviews will be held on a rolling basis.

Responsibilities
Obtaining, managing, safekeeping and distributing the Food and Supplies necessary to ensure the smooth running of the warehouse and client centres. This includes stock management; procurement; running our warehouse together with our volunteers; arranging transport; liaising with client centres; managing staff and volunteers and arrange food collections and drives.

Please find the full job description attached. 

Requirements
This job is for you if:

• You are able to work independently as well as in a team
• You have excellent processing skills and are a good organiser
• You are able to lead a team
• You have excellent problem solving skills
• You have a heart for people and would love to work behing the scenes to support those who are facing difficulties

Ealing Foodbank is a Christian organisation. The post holder will need to be able to be comfortable with and respectful of the Christian basis of the organisation.

Please find the full Person Specification attached.

Are you passionate about providing outstanding supporter care and building lasting relationships? Do you thrive on delivering excellence while managing and developing teams?

We are working with an international charity to recruit for a Supporter Engagement Manager you will play a pivotal role in ensuring an exceptional experience for the organisation's donors, supporters, and external stakeholders.

About the contract

Salary: Circa £40,000 per annum, plus benefits
Contract: Permanent
Work Pattern: Hybrid Two days per week in the office
Hours: 34.5 per week
Location: London

Benefits

* Annual Leave: 26 days, plus bank holidays. Additional leave earned after two years of service.26 days annual leave, plus bank holidays, with additional leave after two years of service.
* Access to a medical cash plan and a pension scheme.
* Gym membership discounts.
* Training and development opportunities.

About the Role
As the Supporter Engagement Manager, you will oversee the Supporter Engagement team to ensure all donations, enquiries, comments, and complaints are processed compliantly and efficiently across multiple channels, including post, phone, and online. You will also take the lead on developing the charity's community fundraising programme, ensuring supporters are inspired, engaged, and connected to its mission.

Key Responsibilities:
* Team Leadership: Line-manage the Supporter Engagement team, including Supporter Engagement Officers (x3), Senior Community Fundraising Officer, and Supporter Engagement & Database Assistant.
* Supporter Engagement: Oversee the processing of donations and post while ensuring compliance with charity regulations. Manage responses to enquiries, comments, and complaints with sensitivity and professionalism.
* Community Fundraising: Develop and deliver a community fundraising programme that inspires supporters and grows the charity's network.
* Data Management: Work closely with the Database team to ensure accurate and effective logging of activity (preferably using Raiser's Edge).
* Compliance: Ensure full operational compliance with charity regulations, GDPR, and data protection practices.
* Process Optimisation: Establish and develop processes and procedures to enhance performance and supporter satisfaction.

About You

* Knowledge of supporter engagement and customer care policies, process, procedures and programmes
* Knowledge of community fundraising and supporter events.
* Experience of working in a supporter engagement role or equivalent, with a track record of developing and maintaining strong and effective relationships with donors, supporters and stakeholders
* Managing and resolving sensitive enquiries and complaints tactfully.
* Database skills, preferably with Raiser's Edge.
* Leading and motivating teams to achieve their objectives.
* Managing community fundraising activities and supporter events
* Willingness to work occasional evenings or weekends for events or activities.

If this exciting opportunity is of interest please get in touch now! We are reviewing CV's as they come through. We would be happy to share a more detailed job description.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

ABOUT US 

We are National Energy Action (NEA) – and our vision is to end fuel poverty; our work to improve and promote energy efficiency brings social, environmental, housing and employment benefits. We believe everyone should be able to afford to keep their homes warm and safe, however, low incomes, high energy bills and poor energy efficiency currently deny this to millions of households across the UK.  Never has this been more important than today.

NEA’s teams are friendly, knowledgeable and are dedicated to what we do.  We are proud of our expertise and proud of the service we deliver to our clients.

We offer colleagues a friendly, rewarding workplace and the chance to build a worthwhile career with a not-for-profit organisation that is proud to make a genuine difference to people’s lives each and every day.

THE ROLE 

NEA is looking to appoint new Warm and Safe Homes (WASH) Advice Line Co-ordinator posts on a full time (37 hours per week) basis; but we are happy to receive applications from candidates who may wish to work part time hours as we would be prepared to appoint posts as job share opportunities. Please state your preferred working pattern in your application and we will discuss this at interview.

WASH Advice Line Co-ordinators will be the first point of contact for vulnerable householders who are contacting the charity for a range of energy related advice matters. Co-ordinators will need to be empathetic, polite and have good listening skills but may also need you to be assertive and confident in order to provide support to clients, some of whom may be in difficult circumstances. 

Whilst call centre or customer service experience will be advantageous, empathy and an ability to understand client needs is paramount and our training will give successful candidates the knowledge to succeed in the role.   

The post holder’s main responsibilities will be to deal with customer and partner emails, calls, live chats and off- line tasks. These will include:    

• Provision of day-to-day support to our customers and partners (referral organisations) on any queries, or issues, through answering telephones calls and emails.   

• Process, resolve or escalate client queries within the WASH and wider team in line with the internal process.   

• As a WASH Advice Line Co-ordinator, you’ll be in the front line of the provision of solutions to client queries and issues as part of a wider team.  

• Maintenance of appropriate client records and necessary data using client management systems to ensure the progress of work towards project targets is monitored and that project outcomes are fully recorded.

The post holders will be responsible for the delivery of a range of projects which will demonstrate good practice in delivery of affordable warmth for low income and vulnerable householders.

The posts sit within the Communities Directorate and are part of a dynamic and caring team of professionals who go the extra mile to support their clients, some of whom may be in difficult circumstances.

WHAT YOU WILL NEED TO SUCCEED 

You should be able to demonstrate understanding or experience of energy efficiency, you will be empathetic and be a good listener – as well as demonstrable experience of responding to the needs of clients in direct contact settings.  You will have the ability to work with a wide range of people and demonstrable experience of working with vulnerable householders, low income and/or other disadvantaged groups.

You will need excellent interpersonal and communication skills with the ability to build trust and rapport with a range of communities and individuals.

An awareness of the environmental, social and economic problems of deprived areas and the roles of the public, private and voluntary sectors in tackling them, is desirable, although not essential.

NEA has several office locations throughout England, Wales and Northern Ireland, and welcomes applicants from all regions.  Home working and office-based locations are available depending on proximity to a NEA office. Preferences will be discussed with candidates at interview.  Post holders must be resident within the UK and be able to provide their Right to Work in the UK. Hybrid working is subject to a risk assessment to ensure the working environment is appropriate under health and safety and GDPR requirements. 

WE ARE OFFERING: 

• £25,992 – £30,558, Scale 4 - 5, Points 7-17. New appointments will usually begin at the starting point of the scale. 

• 18-month fixed term contract. 

• 11½% non-contributory pension. 

• 25 days annual leave (FTE) plus additional days in between Christmas New Year Period when our offices close; plus, all public holidays per annum. 

• Flexible working arrangements including the opportunity for hybrid working. 

• Enhanced family friendly payments. 

• Employee Assistance Programme. 

• Employee benefits platform. 

The closing date for all applications is Friday 06 December 2024 at 12:00 noon.  We anticipate interviewing in the week commencing Monday 16 December 2024. Only shortlisted candidates will be advised of the interview date.  Full details of the posts and an application form are available on our website.

Please be aware that National Energy Action is not a sponsoring organisation. Therefore, the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently. 

HOW TO APPLY: 

Please apply by clicking 'apply now'.

Please note CVs will not be accepted as part of the application process.  No recruitment agency or advertising enquiries please. 

NEA aims to be an equal opportunities employer.  We welcome applications from all people with the necessary skills and experience for the post.   Charity Registration No. 290511.  Company Registration No:  01853927 

Hybrid - London, Cardiff, Edinburgh, Manchester or Homebased in the UK

Closing Date: 1 December 2024

Ref 6888

Save the Children UK has an exciting opportunity for a collaborative and experienced campaigner to join us as Campaign Manager (UK Child Poverty) on a 12 month contract basis. 

In this key role for us, you will lead our impactful campaigns to address child poverty in the UK, collaborating with communities, partners, and policymakers to bring about meaningful change. 

This role offers the potential for hybrid working.  We have offices based in London, Manchester, Cardiff and Edinburgh. There are likely to be times when you will be required to come to your contracted office up to 2-4 days per month or 6-8 days per quarter. This will be agreed with your line manager and team.  

About Us 

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn, and protection from harm.

When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met, their voices are heard, and lasting results are delivered for millions of children, including those hardest to reach. 

About the Role 

As Campaign Manager (UK Child Poverty), you will lead Save the Children UK's campaign strategy on one of our priority areas, working closely with mission colleagues, supporters, and partner organisations.

You will manage a senior campaigner and provide task management for two other colleagues, ensuring delivery of impactful, community-driven campaigns. 

In this role, you will: 

• Lead the development and implementation of campaigns to achieve our strategic objectives on UK child poverty. 

• Support the growth and mobilisation of networks involving children, young people, and families with lived experience of poverty. 

• Build strong relationships with key campaigning partners and coalitions. 

• Collaborate with teams across the organisation to ensure campaign best practices and innovation. 

• Represent Save the Children UK in external forums as a passionate advocate for children and families. 

• Monitor and evaluate campaign activity, using insights to shape and improve strategies. 

About You 

To be successful, it is important that you have: 

• Experience leading the development and delivery of impactful campaigns, with a track record of success. 

• Strong understanding of campaigning and organising tactics, and experience mobilising public audiences for policy change. 

• Demonstrated experience working with partners, coalitions, or civil society actors to deliver change. 

• Proven project management skills, with the ability to deliver high-quality work under pressure. 

• A passion for politics, changemaking, and the ability to travel within the UK (including overnight stays) are also essential. 

• Commitment to Save the Children's vision, mission, and values is a must. 

• Knowledge of child poverty, children's rights, or related fields in the UK context (desirable). 

• Excellent verbal and written communication skills, with the ability to engage and inspire diverse stakeholders. 

What We Offer You 

Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance. 

We focus on flexibility, inclusion, collaboration, health, and wellbeing both in and outside of work. 

We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to improve the lives of children every day. 

To apply, please click the apply button to visit our website (please note there is a mandatory application question: How would you influence this government to scrap the two child benefit cap? What would an impactful campaign look like? (up to 500 words).

Closing date: 1st December 2024 

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.

Ways of Working:

The majority of our roles can be performed remotely in the UK, but there are likely to be times when you will be required to come to your contracted office (up to 2-4 days per month or 6-8 days per quarter).  This will be agreed with your Line Manager and team and is intended to be time spent on collaborating with colleagues and relationship building. 

Please note: travel costs to your contracted office will be at your own expense. 

Flexible Working - We are happy to discuss flexible working options at interview.

Commitment to Diversity & Inclusion: 

Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. 

We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here. 

Community & Corporate Fundraising Manager
Salary: £32,445 to £35,689 per annum
Hours: 37 hours per week
Location: On Site Hybrid with a mix of office time and some home working.
Benefits: Stand out holiday allowance of 38 days including bank holidays as well as a host of other great benefits including free onsite parking, subsidised onsite canteen, time off in lieu, access to training and development opportunities, investment in your wellbeing, and eligibility for NHS Blue Light Care.

Are you a corporate and community fundraising pro looking to use your skills to support a charity which helps people across the Fylde coast live their lives to the full and live well to the very end? If you would like to join an organisation with a superb culture where you are encouraged as a fundraiser to test, learn and innovate this could be the opportunity you have been looking for.

Trinity and Brian House Hospice believe in focusing on the positives within palliative care, providing patients with relief from the symptoms, pain, and stress of a serious illness to improve quality of life for them and their loved ones. They do this through recognising that each person has individual needs and caters to these needs through offering their services in the hospice, the hospital, at home, or residential care home. They are looking for a Community & Corporate Fundraising Manager to support them to continue to achieve their mission of Enabling Compassionate Care on the Journey to End of Life.

About the Role

Working closely with the Head of Fundraising, the Corporate and Community Fundraising Manager will lead on the development and implementation of a focused Corporate and Community fundraising strategy. You’ll secure a pipeline of sustainable income whilst line managing the Corporate Fundraiser, two Community Engagement Officers and Fundraising Officer. You’ll discover and creative and innovative ways to engage with new and existing corporate partners. You’ll ensure that current supporters feel appreciated through creating and implementing a tailored stewardship strategy, while attracting new donors through building the hospice’s profile across the community.

This fantastic organisation has 40 years’ worth of brilliant donor care and experience to build on, as well as a host of fundraising products to deliver, develop and grow. There is so much opportunity for the incoming Corporate and Community Fundraising Manager to build on really solid foundations.

About You

We are looking for a fundraising pro who is looking to take that step up into a leadership role. You’ll be coming into an established pipeline with loads to go at. You’ll be supported by a brilliant Head of Fundraising as well as a wider organisation that really invests in and believes in its people. There are loads of exciting things in the pipeline with some big anniversaries coming up for both Trinity and Brian House in 2025.  You’ll have a track record of meeting and surpassing financial targets, and of developing and delivering new and innovative ideas and activities that will generate income. As a Fundraising team lead, you’ll be comfortable managing a demanding workload, ensuring you meet tight deadlines.

This role requires a full driving licence, with access to own car and appropriate business insurance.

If you have a genuine passion for providing everyone across Blackpool and the Fylde coast access to high-quality and consistent end-of-life care and are interested in this role, please get in touch with a copy of your CV to Ellen Drummond at Charity People in the first instance, who will be happy to provide lots more information including how to apply.

Deadline for applications: 9am Thursday 12th December
Interviews: on site in Blackpool, 18th and 19th December

Charity People actively promotes equality, diversity and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

Youth Programmes Manager

Join Brighter Futures Together as our Youth Programmes Manager to empower and support young people’s wellbeing and development.

Position: Youth Programmes Manager

Salary: £13,614 per annum (£32,000 FTE)

Location: Marlow and surrounding areas

Hours: Part-Time, 17 hours per week, fixed term for two years

Closing Date: Thursday, 5th December 2024

Interview: Monday 9 December 2024

About the Role:

This is an exciting opportunity to lead and develop innovative programmes that improve young people’s mental health and wellbeing. As Youth Programmes Manager, you will create safe and engaging environments for young people aged 11-18 by delivering centre-based and outreach activities. You’ll lead a small team, manage budgets, and develop strong relationships with young people and their families. Your work will involve operational delivery, community engagement, and creating impactful programmes that meet the needs of young people in Marlow.

Key Responsibilities:

· Design and deliver youth programmes that boost mental health and personal development

· Oversee youth sessions, ensuring safe and inclusive environments

· Build partnerships with local organisations and stakeholders

· Lead a small team of staff and volunteers, providing support and supervision

· Manage budgets, monitor outcomes, and report on programme impact

About You:

We are seeking a passionate and experienced youth practitioner with a strong understanding of youth development principles. You’ll have experience in programme management, community engagement, and supporting young people from diverse backgrounds. A commitment to empowering young people and fostering their voices is essential, as is the ability to work flexible hours, including evenings and weekends.

Key Skills & Experience:

· Experience of face-to-face youth or community work

· Proven track record in project management and budget oversight

· Strong organisational, communication, and people management skills

· Knowledge of safeguarding and issues affecting young people

Although not essential, JNC-qualified Youth Worker or equivalent practical experience is desirable

About the Organisation:

Brighter Futures Together is a not-for-profit organisation dedicated to boosting young people’s mental health and wellbeing. Based in Marlow, we deliver innovative projects and provide training and consultancy to the youth sector. Our work is driven by a commitment to creating brighter days for children and young people, filled with empathy, opportunity, and hope.

Other Roles You May Have Experience Of Could Include: Youth Worker, Community Programmes Manager, Youth Engagement Officer, Project Manager – Youth Services, Outreach Worker, #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

We’re evolving… 

As Artsadmin heads towards its 50th year of producing and supporting extraordinary work by ground-breaking artists and creatives, we’re seeking similarly brilliant people to join the team and help us continue to adapt to the world around us.

The Building and Facilities Manager will provide an important role at a crucial time of change for Artsadmin. They will ensure the efficient and sustainable operation of Artsadmin’s vibrant and creative hub, Toynbee Studios, which includes rehearsal studios, managed offices and a cafe.

The ideal candidate will be a motivated and methodical individual who can demonstrate the skills and experience necessary to run a building in a safe and well-maintained way alongside a commitment to providing a warm and welcoming environment for visitors, staff, tenants and hirers. They will have good communication and organisational skills, be task-focused and proactive in their approach.

Be part of an inclusive organisation that centres artists and artistic practice from our home in London’s East End, reaching audiences across the UK and around the world. 

Applications close 10am Monday 9th December 

Interviews will be held on Thursday 19th December in person 

Peer Support Operations Manager

Grade & Salary: PO2 SP 37, £37,888 per annum
Hours: Full-Time: 37.5 hours per week
Contract Type: Two-Year Fixed Term
Location: Hybrid; based at Kensington & Chelsea hubs, Monck St, GWS, and other community spaces in Harrow and Hillingdon
Reports to: Head of Community Services

Are you passionate about the power of lived experience in transforming mental health services?

As an organisation, we’re dedicated to creating a culture where mental health challenges are met with understanding, compassion, and innovative solutions. As Peer Support Operations Manager, you will oversee and develop a range of peer support services, ensuring that they deliver meaningful outcomes for people with mental health conditions. This is a pivotal role, combining operational management, staff support, and strategic development. If you are ready to make a lasting impact in mental health, we would love to hear from you. As the Peer Support Operations Manager, you will lead a team of Senior Peer Support Workers and Peer Support Workers to deliver high-quality services across various settings, including community and inpatient environments. The ideal candidate will be able to manage dispersed teams, work with diverse partners, and ensure the successful delivery of impactful peer support programmes. You will manage multiple workstreams, build strong relationships with NHS and community partners, and ensure services meet key performance indicators (KPIs).
 
You will: 

• Lead the development and delivery of innovative peer support services for people with severe or enduring mental health conditions.
• Support staff to deliver impactful peer support sessions and manage safeguarding and risk.
• Use your own lived experience of mental health challenges to inform service delivery and foster empathy.
• Build strong partnerships with NHS trusts and local community organisations to ensure integrated and holistic support.
• Oversee service monitoring, evaluation, and reporting, ensuring accountability and continuous improvement.

Why join us? 

• Lead a service that values lived experience as a vital part of recovery.
• Be part of an organisation committed to mental health innovation and inclusivity.
• Work with a collaborative team dedicated to supporting mental health in the community.
• Access tailored training and development opportunities to grow your skills.
• Play a key role in shaping the future of mental health peer support across London.

 
Benefits: 

• Hybrid-working if nature of role permits
• Learning and development opportunities
• Cycle to work scheme (interest free lone paid back 12 months period)
• Employee Assistance Programme A 24-hour helpline from Health Assured to support you through any of life’s issues or problems
• Free eye test
• Flexible working
• Interest free loan, those in financial hardship

REF-218286

Deaf Unity is a deaf-led charity empowering deaf people. We have an exciting opportunity for a proactive, passionate and highly-organised individual tomanage the administration of our busy BSL training and services, and in implementing strategies to promote these services to new businesses and individuals to grow this area of our charity at this exciting stage of our development.

In return you will have the opportunity to work with a dedicated team within a growing and unique charity. Income generated from training and courses goes back into the charity to fund our work with deaf school leavers, deaf job seekers and workers and out in the community. This means the work you do will make a positive contribution to and directly impact the lives of deaf people. 

Job Summary 

The Training and Services Manager is responsible for the comprehensive administration, management and promotion of Deaf Unity’s British Sign Language (BSL) training, interpreting services, Deaf Awareness, and other related training courses. This role includes managing course logistics and the freelance team delivering training, monitoring email communications, promoting services, liaising with students, clients and teachers, maintaining the CRM system, handling invoicing, capturing feedback, and managing evaluations. The ideal candidate will be organised, communicative, and committed to providing exceptional service to our clients and students while meeting sales targets. 

Location: London – initially fully remote with some ad hoc site visits. Potential for future hybrid role. 

Reports to: CEO 

Line management responsibilities: freelance BSL teachers and trainers, and freelance communication support team 

Job Type: 35 hours per week, salary £30k-£35k 

Key Responsibilities 

1. Service Management and Administration: 

• Oversee the administration of all services such as BSL courses, interpreting services, Deaf Awareness, and other related training courses. 

• Schedule and coordinate external training sessions and courses, ensuring all logistical details are managed effectively. 

• Monitor and respond to emails in designated inboxes related to training and services. 

• Manage freelance trainers and teachers to ensure the smooth delivery of all courses. 

• Manage freelance interpreters and CSWs to ensure the smooth delivery of communication support services. 

• Ensure compliance with Deaf Unity’s policies and procedures (e.g. finance, safeguarding, health and safety, EDI) in every aspect of service delivery 

2. Promotion of Courses and Services: 

• Develop and implement strategies to promote training, courses and interpreting services to potential clients and students. 

• Conduct outreach and build relationships with organisations, businesses, and individuals to increase course enrolment, and training opportunities. 

• Utilise various marketing channels, including social media, email campaigns, and partnerships, to promote courses. 

• Meet or exceed sales targets for course enrolments and sales of training programmes. 

3. Client, Student, and Teacher Support: 

• Act as the primary point of contact for students, clients, and teachers, providing exceptional customer service and support. 

• Assist with course registration, answer queries, and provide detailed information about training programs. 

• Maintain strong relationships with existing clients, students, and teachers, ensuring their needs are met and expectations exceeded. 

4. CRM and Invoicing: 

• Keep the Customer Relationship Management (CRM) system up to date with accurate and relevant information. 

• Generate and manage invoices for BSL and training courses. 

• Track payments and follow up on outstanding invoices to ensure timely payment. 

5. Feedback and Evaluation: 

• Capture feedback from students, clients, and teachers through surveys, or other appropriate methods. 

• Analyse feedback to identify areas for improvement and implement changes to enhance course quality and delivery. 

• Prepare and present evaluation reports to senior management, highlighting key findings and recommendations. 

Qualifications and Skills 

Essential 

• Strong organisational and multitasking skills with a keen attention to detail. 

• Experience of managing staff/a small team 

• Excellent written and verbal communication and interpersonal skills. 

• Ability to work independently and as part of a team. 

• Proven track record of meeting sales targets and promoting services. 

• If no existing BSL skills, an interest and commitment to learning BSL is required (free training provided). 

Desirable 

• Knowledge of BSL (ideally Level 2/3 or above – ongoing BSL training provided for free up to and including Level 3). 

• Proficiency in using CRM systems and other administrative software. 

• Experience in business outreach and building business relationships and partnerships. 

Personal Attributes 

• Proactive and resourceful with a problem-solving mindset. 

• Passionate about education, training, and supporting the Deaf community. 

• Committed to continuous improvement and excellence in service delivery. 

Application Process 

To apply for the position of Training and Services Manager, please submit your CV and a cover letter detailing your relevant experience, how it matches the criteria and why you are interested in this role by 23:59 Sunday 1st December. 

Deaf Unity is a charity that values diversity, equity, and inclusion as essential to our mission. We actively encourage applications from Deaf candidates, and make a commitment to interview all Deaf applicants who apply and who match the essential criteria for the role. If you would like to be considered under this commitment, please let us know in your application. 

Alzheimer’s Research UK (ARUK) is the UK’s leading dementia research charity dedicated to diagnosis, prevention, treatment and cure. Backed by our passionate scientists and supporters, we’re challenging the way people think about dementia, bringing together the people and organisations who can speed up progress, and investing in research to strive for a cure.

We’re looking for someone with strong communication skills who is excited by the opportunity to engage with dementia researchers and raise the profile of our research programmes, funding opportunities and events within the research community. This role sits within the Research Directorate, an ambitious, supportive and friendly team, working closely with the Science Communications team and across the wider organisation, to ensure that we are communicating how we are transforming the lives of people affected by all forms of dementia.

Main duties and responsibilities of the role:

Research engagement strategy

· Develop and implement a comprehensive research communications and engagement strategy to build our relationship and position with the UK dementia research community.

· Lead cross-functional projects to build our reach and engagement, developing communication plans to engage our research partners to increase our reach to research focussed audiences.

· Oversee the project management of the strategy, including setting objectives, monitoring progress, and evaluating outcomes.

· Identify key opportunities to enhance the visibility and impact of our research through strategic partnerships and digital platforms.

· Track and analyse the effectiveness of communications strategies, using metrics to inform continuous improvement. 

· With the Senior Research Manager, identify new opportunities to engage with and support our funded researchers.

Researcher-facing communications

· Manage and deliver the production of high-quality communication and engagement material to our research audiences to engage the wider research community and disseminate information about our funding opportunities, conference and other key programmes such as ECR and research culture pieces.

· Lead on the redevelopment of the researcher-facing website structure, pages and content, to ensure that information about ARUK, funding opportunities, and our strategic programmes are communicated in an engaging way to the dementia research community

· Work with the Senior Science Communications Officer to ensure all researcher-facing materials meet comms best-practice and wider comms plans are developed and supported for launch

· Support the Senior Science Communications officer to deliver research-related public-facing web pages and trade press 

Conference and key research programmes

· Lead on the cross-organisational researcher-facing communications activities for the ARUK Conference, supporting the Senior Science Communications Officer to develop and deliver a media and PR plan.

· Support the Senior Research Manager to develop an engaging scientific programme for the conference, using insights and knowledge from the dementia community

· Support the cross-organisational Conference steering group to deliver and communicate development plans and related events.

What we are looking for:

· A degree in relevant biomedical science or equivalent experience

· Experience of working in a research environment and an excellent understanding of the experiences and needs of researchers.

· Strong communication skills with the ability communicate effectively and influence a wide range of stakeholders

· Strong project management skills, with experience managing multiple priorities, overseeing budgets and identifying risks

· A team player who can collaborate effectively with a range of stakeholders internally and externally to deliver

· Commitment to ARUK’s vision, mission and values

· Excellent presentation, written and verbal communication skills.

· Excellent eye for detail with a focus on continuous improvement

· Willingness to embrace and drive change to maximise impact

· Excellent time management skills and ability to prioritise competing demands

· Ability to work independently

· Willingness to travel, including occasional overnight travel

Additional Information:

Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £43,000 per annum, plus benefits.

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 1st December 2024, with interviews likely to be held on the 10th & 11th December 2024. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.  Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview. Should you require any adjustments at either the application or interview stage, please contact us via our website. 

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure. 

In 2022, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises ‘World Class’ levels of workplace engagement and were also listed in the prestigious Best Companies lists:

• 48th in the 100 Best Large Companies to Work For in the UK.

• 19th in the 100 Best Companies to Work For in the East of England.

• 3rd in the 50 Best Companies to Work For in the Charity Sector.

In addition, we were also shortlisted for a special award recognising the work undertaken on reducing our environmental impact.

In 2021, we were awarded the HR Management award by The Charity Times for our Wellbeing initiatives throughout the pandemic.

In 2020, we demonstrated our commitment to changing the way we think and act about mental health in the workplace and signed the Time to Change Employer Pledge. 

ARUK really does look after its people, where you will be able to add value and make a difference. 

To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK

Do you have retail and people management experience? Do you have a passion for delivering great standards and developing your team? Do you want to be part of something exciting that will truly make a difference to the lives of people around you?

Then we might have the perfect job for you!

Gloucester Shop Manager
Location: Gloucester, GL1 1SE/GL1 2DP
Salary: £25,340.04 FTE (40 hrs per week)
Hours of work: 40 hours per week across 5 days
Duration: Permanent

At Great Western Air Ambulance Charity, we’re going big on charity retail. We already have nine shops located in Westbury-on-Trym, Yate, Cheltenham, Gloucester, Cinderford, Bath, Thornbury and most recently Keynsham but plan to open up to four new shops a year over the next five years, giving our charity a physical presence in the heart of communities we have served since 2007.

The shops will sell a variety of goods, as well as being a hub for our charity activity locally. Our shops need to perform well financially to help fund our lifesaving service, but we also want them to be a place where everyone feels welcome, the local community can learn life-saving skills and former patients or supporters can pop in for a chat.

We are looking for an experienced retail manager that can lead on the financial delivery, team engagement and community presence in our two Gloucester based shops. In return, we offer a competitive salary, the opportunity to be part of an amazing retail team and involvement in the exciting variety that retail growth will bring. We also believe strongly in developing individuals’ leadership skills and provide our shop managers with a leadership development programme.

GWAAC is a great cause to work for, and we have amazing stories to tell and experiences to offer. Our work is very rewarding for our team too – at GWAAC we know that we are contributing to saving local lives every week. We’re looking for someone who shares our passion for that.

You would be joining GWAAC at an exciting time, as the charity continues to grow and innovate in the field of pre-hospital care. You will be supported in developing your skills and be part of a dedicated team committed to saving local lives.

We actively encourage applications from candidates from a range of backgrounds and experiences as part of our keen commitment to equality, diversity and inclusion. GWAAC puts people first and upholds a culture of safeguarding.

Closing date: Ongoing until appointed.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Please Note: All retail staff are required to undertake a Basic DBS check due to their contact with vulnerable people and the public. Further information can be accessed in our Ex-Offenders Policy which is accessible on the website.

No agencies please.

In Your Corner are entering an exciting phase of growth, having recently converted to a charitable legal structure. After eight years of successful leadership, our founder is stepping down from their current post as CEO, and their position on the board. We are now looking forward to our future as a charity and seek a strategic leader with the passion to drive us forward. 

We are an award-winning social enterprise whose mission is to support young people to develop the emotional and relational skills that will support them to thrive, through combining non-contact boxing with evidence-based ideas from psychological intervention.  As a values-based organisation we're seeking someone with a commitment to our mission, vision and values; as-well as a solid understanding of youth work, mental health, or boxing/sport for change work and ability to use this to guide leadership decisions and actions. 

The CEO will lead IYC’s services and charitable activities, ensuring effective day-to-day management and development of services and income, while maintaining a positive stakeholder engagement that aligns with its strategy, and ensures future success, financial sustainability, and impact.

This role is part-time and will include occasional evenings to support core project delivery times and board meetings. Regular in-person working in Inner London locations for project visits and meetings is a requirement. However, other activities can be completed via remote working.

We welcome applications from first-time CEOs who feel they have the skills, experiences and vision for this role. We are committed to diversity and inclusion and positively encourage applications from under-represented communities and people with lived experience.

You can find all information, specifications and requirements within our role pack. Please note that all applications must be received by 23:30 on Sunday 8th December 2024.

BACKGROUND

Habitat for Humanity Great Britain (Habitat GB) is part of the international Habitat for Humanity network.  We tackle housing poverty around the world by working in partnership with communities and families to achieve their dreams of a safe and decent place to live. 

“Home Equals” is a five-year global advocacy campaign, launched by Habitat for Humanity International last year and dedicated to achieving policy change, at all levels, to ensure that people living in informal settlements especially in the Global South have equitable access to adequate housing. Together, with partners, governments and communities, we can create lasting change so that people living in informal settlements have safe and secure homes.

As a global housing leader, Habitat for Humanity has a unique opportunity in ensuring that access to adequate housing is prioritised around the world. Together, we can advance policies that unlock the potential of people who deserve an equal shot at a decent home.

Purpose of The role

Habitat GB is seeking a dedicated and experienced Global Advocacy Manager to lead our efforts in advocating for policy change within the UK government (in particular targeting the Foreign, Commonwealth and Development Office) to prioritise housing in international development. This pivotal role will play a crucial part in supporting Habitat for Humanity's global advocacy agenda which aims to promote equitable access to adequate housing worldwide, focusing on informal settlements in the Global South. The Global Advocacy Manager will be instrumental in building Habitat GB's profile and influence, establishing strong relationships and coalitions with stakeholders in the UK, identifying lobbying opportunities, providing strategic political insight, and ensuring systematic monitoring and analysis of the international development political landscape. By collaborating with internal teams, external partners, and stakeholders, the successful candidate will drive meaningful change and contribute to addressing housing challenges on a global scale.

Main Responsibilities 

These responsibilities outline the multifaceted nature of Global Advocacy Manager role, highlighting the importance of strategic planning, relationship building, political engagement, and impact evaluation in advancing Habitat GB's advocacy objectives related to housing and poverty reduction.

· Strategic Development, Engagement and Implementation: Lead the development of a comprehensive global advocacy strategy aligned with Habitat GB's mission and the "Home Equals" campaign objectives, engaging key people in Habitat for Humanity's global advocacy team. This strategy should focus on advocating for policy change within the UK government to prioritise housing in international development and align with our UK facing advocacy strategy where relevant.

· Policy Research and Positioning: Synthesise research on housing policies, trends, and best practice to inform advocacy priorities and positions. Develop policy briefs, reports, and other materials to communicate key findings and recommendations to policymakers and stakeholders.

· Stakeholder Engagement: Establish and maintain strong relationships with a wide range of stakeholders, including UK policymakers, government officials, NGOs, advocacy groups, and other relevant organisations.

· Lobbying and Political Insight: Identify lobbying opportunities within the UK government, including engagement with the Foreign, Commonwealth and Development Office (FCDO) and other relevant entities. Provide strategic political insight and guidance to strengthen advocacy impact.

· Advocacy Campaigns: Lead the development and implementation of global advocacy campaigns, initiatives, and events to mobilise support for housing priorities. Collaborate with internal teams, external partners, and stakeholders to design and implement these initiatives.

· Evaluation, Reporting and Learning: Establish mechanisms for systematic monitoring, analysis, and dissemination of political intelligence related to housing and international development issues in alignment with Habitat for Humanity International’s global metric tracking on advocacy impacts. Prepare regular reports on advocacy outcomes, lessons learned, and recommendations for future action.

· Collaboration and Coordination: Collaborate closely with teams across Habitat GB and Habitat for Humanity's global advocacy team especially on G7 related advocacy and implementation of the Home Equals campaign, other affiliates, and external partners to align advocacy efforts and share best practice.

Person Specification

· Strong understanding of UK government structures, policy-making processes, and key stakeholders involved in international development.

· Significant experience in UK-facing advocacy, policy analysis, or government relations, with a focus on international development, housing, or related issues.

· Experience delivering targeted advocacy strategies and implementing communication strategies to support advocacy efforts.

· Proven track record of successfully influencing policy change and mobilising support for advocacy campaigns.

· Experience of directly engaging stakeholders and decision makers through events, networks, meetings and other mechanisms.

· Experience working in a cross-cultural or international context is desirable.

Skills and competencies:

· Excellent communication skills, including the ability to articulate complex issues clearly and persuasively in written and verbal formats.

· Demonstrated ability to build and maintain effective relationships with diverse stakeholders, including government officials, NGOs, and civil society organizations.

· Strategic thinker with the ability to develop and implement advocacy plans, manage multiple priorities, and adapt to changing circumstances.

· Ability to collaborate with diverse teams across multiple locations and different cultures.

· Self-motivated, organized, and capable of working under pressure to meet deadlines and adapt to challenges.

· Enthusiastic, positive, and proactive with a solution-oriented mindset.

· Demonstrated interest in our work and commitment to continuous learning and development.

· Dedication to contributing to the inclusive, people-positive culture at Habitat GB.

The role and responsibilities will be carried out in a way which reflects:

· Habitat GB’s commitment to safeguarding vulnerable adults and children in accordance with the Safeguarding Policy.

· A commitment to Habitat GB’s vision, mission, values and approach.

· A commitment to effective management of risk, by operating within the Charity’s code of conduct, policies, procedures and controls and by carrying out the risk management and assurance responsibilities of the role as set out in relevant Policy and Procedures.

This is not intended to be an exhaustive list.  Job descriptions may be subject to change.

Flexibility   

Habitat GB is seeking to rapidly expand its activities and impact to fight poverty across the world. This means that the organisation must be adaptable and flexible and have an ambitious, dynamic and flexible team.  It is a requirement of the post holder to be flexible in terms of location (within reason), line management, and duties and responsibilities.

This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

Start your Habitat journey

We want the recruitment process to give you the opportunity to share your skills and experience, and to find out more about Habitat. You are welcome to get in touch and arrange an informal chat with a member of the team before submitting an application. To apply for the role, please send us your CV and a cover letter telling us about yourself, how you meet the person specification, and your motivation for applying – we don’t expect this to be more than two sides of A4. 

The deadline for applications is 8 December 2024 (at 11:59 pm).

Interviews will take place online from the week beginning 16 December 2024. Selected candidates will be contacted to agree a suitable time for interview.

Please note that we do not reimburse any expenses incurred during interviews.

We’d prefer to hear directly from applicants – we won’t be working with third party recruiters on this role. 

This post profile is not set in stone. It gives insight into the main purpose of the role, and expected responsibilities, but it might be reviewed in the future to meet the changing requirements of Habitat for Humanity GB – any changes will be made in discussion with the post-holder. 

Habitat for Humanity requires that all employees take seriously their ethical responsibilities to safeguard our intended beneficiaries, their communities, and all those with whom we work.  Managers at all levels have responsibilities to support and develop systems that create and maintain an environment that prevents harassment, sexual exploitation and abuse, safeguards the rights of beneficiaries and community members (especially children), and promotes the implementation of our code of conduct. The employment of this position will be subject to a satisfactory reference check and a Disclosure and Barring Service (DBS) check.

At Habitat for Humanity GB, we aim to build, develop and retain a talented workforce that represents a variety of backgrounds, skills and experiences. We welcome and actively encourage applications from anyone who feels they’d be a good fit for our organisation, regardless of race, religion, colour, age, sex, national origin, sexual orientation, gender identity, disability, neurodiversity or any other protected characteristics.

Unfortunately, because of high volume of applications we will not be able to contact unsuccessful applicants. If you haven’t heard from us within a month of the application deadline, please assume that your application has not been successful.