Community Management Jobs
Main purpose of the role
The post of Customer Support Administrator provides Resuscitation Council UK (RCUK) with the opportunity to deliver high quality customer service alongside supporting our Coordinators who administer courses and deal with enquiries. This role includes communication, administrative and course support duties. The Customer Support Administrator will have all-round skills and be professional, dependable, adaptable, conscientious, well-organised and a proactive self-starter who is willing to work across the organisation and communicate effectively at all levels.
The role is situated within the Governance and Assurance directorate but will work closely with all directorates within the organisation.
Location: We have adopted hybrid working arrangements, allowing staff to balance home and office working. The successful applicant will be required to come into the office for a minimum of 1 day per week.
Duties and responsibilities
Communication
- Be the first point of contact for people contacting RCUK by telephone and dealing with the subject matter appropriately or referring to others.
- Monitor and allocate enquiries via the RCUK support system, answer enquiries, or allocate/escalate to appropriate individuals within the organisation.
- Identify and assess customers’ needs to achieve satisfaction.
- Follow communication procedures, guidelines, and policies.
- Ability to meet and uphold SLAs.
- Ensure KPI’s are met to adhere to RCUK’s standards.
- Build sustainable relationships and trust with candidates, course centres and instructors through open and interactive communication.
- Be able to multi-task whilst dealing with telephone calls, navigating through systems, and responding to tickets/emails.
- Liaise with wider organisation to manage task at-hand.
- Respond to email queries from multiple inboxes.
- Speediness in responses to live chat queries
Administration
- Undertake administrative duties on the RCUK LMS and CRM (e.g. password resets, course director reports, profile amendments, centre application submissions etc.).
- Monitor stock levels working with the current stock management system (ARK).
- Take accurate minutes of meetings.
- Meet operational targets set by the management team.
Courses
Please note: the following section will amount to a smaller percentage of this role, but training will be provided so the successful candidate has the ability to be able undertake the below when required.
- Report to the Business Support Manager (BSM) regarding any concerns/issues with communication to Course Centres, Instructors, Candidates and other stakeholders.
- Understand and provide assistance on all courses which include: Advanced Life Support (ALS), Newborn Life Support (NLS), Immediate Life Support (ILS), Paediatric Immediate Life Support (PILS), Focused Echocardiography in Emergency Life Support (FEEL), Generic Instructor Course (GIC), European Paediatric Advanced Life Support (EPALS), Advance Resus of Newborn Infant (ARNI).
- Liaise with Course Centres, managing and approving courses in line with current course Regulations.
- Organise course materials and keep accurate records by:
o liaising with suppliers to maintain adequate stock levels of course materials
o organising the dispatching of course materials to Course Centres
o liaising with Course Centres and the supplier to resolve issues - e.g. lost orders
o liaising with Finance regarding invoicing and payment of accounts
- Provide expert advice and first-line support to Course Centre Administrators, Course Directors, Instructors, Candidates and ALS Regional Representatives regarding aspects of all courses and the RCUK Learning Management System (LMS).
- Alongside the BSM, acknowledge course complaints and request further information and documentation as required, prior to escalation where necessary.
- Provide absence cover within the coordinator team.
- Work with the Clinical Leads (CLs) to assist with keeping the course regulations and course materials under review and ensuring any changes or new guidelines are communicated to our community of practice.
How to apply
Please email your CV, covering letter and Equality & Diversity monitoring form to us with 'Customer Support Administrator' in the subject line.
The closing date for receipt of completed applications is 12:00 noon, Friday 6th December 2024.
Interviews will be held w/c 9th December 2024
Please note: We reserve the right to close this advert early if enough suitable applicants apply.
The client requests no contact from agencies or media sales.
About the Role
Medical Aid for Palestinians (MAP) works for the health and dignity of Palestinians living under occupation and as refugees. MAP is the leading UK charity delivering health and medical care to those worst affected by conflict, occupation, and displacement, in the occupied Palestinian territory and Palestinian refugee camps of Lebanon.
To ensure individual supporters are treated in a responsive and respectful way. Also, to support the Fundraising team with the maintenance of records / transactions and assist with the management of MAP's fundraising database: Microsoft Dynamics.
About You
As a Supporter Care & Database Assistant you will be the first point of contact for our supporters, community groups, organisations, media representatives & others who get in touch with MAP directly by phone, email and by post.
You will ensure that data entry into our fundraising database: Dynamics, is accurate and kept up to date, to enable us to steward our supporters effectively.
You will also be responsible for banking donations received at our London office and thanking our wonderful donors.
We’re looking for someone who is passionate about providing excellent customer service and is a clear communicator. You’ll understand how important it is for MAP to engage with our supporters effectively to ensure lasting relationships.
Duties and key Responsibilities
Be responsible for responding to supporter enquiries by telephone, letter and email, within our service level agreements. as well as handling outbound supporter care calls and other communications.
• Process donations from multiple income streams, ensuring supporters are thanked according to internal guidelines.
• Maintain supporter and organisational records in our database.
• Using data securely and with best practice data protection principles in line with GDPR.
• Help MAP to maximise return from the Gift Aid scheme by ensuring declarations are added correctly and updated where necessary.
• Develop & maintain effective working relationships with colleagues in & outside of fundraising.
• Carry out ad-hoc tasks when necessary, as discussed & agreed with the Supporter Care & Database Manager.
Other responsibilities
• To assist with the banking of cheque and cash donations received at head office.
General Responsibilities
• Support the mission, ethos and values of MAP
• Support and promote diversity and equality of opportunity in the workplace
• Work collaboratively with others in all aspects of our work
• Represent and be an ambassador for MAP
• Maintain and improve competencies through continuous professional development
• Abide by organisational policies, codes of conduct and practices
• Treat with confidentiality any personal, private, or sensitive information about individual organisations and or clients or staff and MAP data.
Person Specification
Experience
• Experience of supporter or customer care
• Experience of customer relationship management (CRM) databases
• Experience of using Dynamics is desirable
• Experience of transaction processing, e.g. credit cards, cheques
Skills and abilities
• Good interpersonal skills and an excellent team player. Someone who is open, able, and willing to deliver beyond a personal brief
• Ability to work well under own initiative, meet deadlines and have a good attention to detail
• Interest and ability to learn technical skills relating to the functions of the fundraising database.
• Good communicator with an ability to share information in clear and concise language
• Strong attention to detail
Education/training
• Able to use a computer with confidence, advanced MS Office desirable
Personal attributes and other requirements
•Commitment to a zero-tolerance policies on sexual exploitation & abuse/safeguarding.
•Commitment to anti-discriminatory practices and equal opportunities.
•Commitment to the values and ethos of MAP (Solidarity, Dignity, Impact & Integrity).
• An ability to apply awareness of diversity issues to all areas of work
• Ability and willingness to work weekends/evenings on occasion to support events and other charity activities in the UK, and to travel overseas where necessary.
Note: We encourage all interested applicants to apply even if they don’t meet all criteria in the person specification
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Dandelion Time’s pioneering nature-based therapy seeks to rebuild the confidence and self-belief of children and families impacted by trauma, enabling them to take the necessary steps to move forward. To support our expansion across Kent, we have an exciting opportunity to join our close knit and hugely supportive team as the Bid Manager. We have just launched our five-year plan and need an experienced, confident and collaborative individual who will be able to hit the ground running.
Reporting to the Director of Finance and supported by an experienced part-time Bid Writer you will be lead on the development and implementation of the income generation strategy for bids, primarily from Trusts and Foundations. Your focus will be to identify a diverse range of high value opportunities to build a pipeline of sustainable income.
To excel in this role you will demonstrate significant experience of researching and writing detailed and compelling proposals for trusts. You will have a proven track record of meeting and exceeding income targets, securing one-off or multi-year grants of five-figure sums or above and multi-year funding.
Your excellent communication skills will enable you to cultivate and manage relationships with key decision-makers, including the day-to-day management of both new and existing funders.
Please be aware that your cover letter will be assessed as part of your application and should clearly set out how and why you meet the person specification for this job.
What can we offer you?
At Dandelion Time we always strive to achieve a happy and healthy work-life balance for all. Where practicable we offer flexible working arrangements to allow you to work in a way that suits your individual lifestyle.
- Hybrid working and flexibility in work patterns
- 25 days annual leave plus bank holidays (pro rata for part time staff) with the opportunity to purchase additional annual leave
- Generous enhanced sick pay
- Excellent communication and technology processes
- Skilled, supportive, collaborative and caring colleagues
- Working in and with nature and animals at our rural based settings
- Opportunity to enjoy be actively involved in our beautiful sites
You will be based at our West Farleigh (Maidstone) site but will on occasion visit our other sites including Shadoxhurst (Ashford) and Shorne (Gravesend) and new ones as we grow. Please note that public transport is limited at all our sites so you will need your own transport.
Safeguarding
Dandelion Time is committed to a culture that safeguards and promotes the welfare of children and their families with robust recruitment procedures that deter and prevent people who are unsuitable to work with children from applying for or securing employment within the charity. All individuals working in any capacity at Dandelion Time will be subject to safeguarding checks in line with the statutory guidance Keeping Children Safe in Education. This will include a satisfactory enhanced Disclosure and Barring Service check against both the Adult and Child Barred List service. Evidence of ID, your right to work in the UK, your relevant qualifications, current address and satisfactory references are also a requirement.
Equality and Diversity
Dandelion Time is committed to creating a more inclusive organisation which benefits from a variety of perspectives and better reflects the communities we serve, to make smarter decisions and better support our families. We expect all our people to be accountable for equality, diversity and inclusion at Dandelion Time. It is only by working together in unity that we can ensure that everyone can perform at their best. We warmly welcome applications from all sectors of the community and from a diverse range of genders, backgrounds, ethnicities, sexual orientations and physical abilities.
As part of our Safer Recruitment procedures, we proactively remove bias by ensuring whenever possible, the recruiting panel only receive anonymised applications to complete the shortlisting process.
#trustandfoundations
#grants
#multi-yearfunding
Children should grow up in a safe and nurturing environment, to feel loved and free of fear
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Unseen is working towards a world without slavery. We provide safehouses and support in the community for survivors of trafficking and modern slavery. We also run the Modern Slavery & Exploitation Helpline and work with individuals, communities, businesses, governments, other charities, and statutory agencies to stamp out slavery for good.
Purpose of the role:
- Delivering training to a variety of people from different sectors and backgrounds
- Designing, launching and maintaining eLearning modules
- Designing and organising trainings requested by clients and proactively launching new training programs
- Critically reviewing and improving our current processes for creating and delivering training internally
- Working across our Business Service team to support Business Engagement Managers with clients who have requested training
- Researching and proposing new training ideas based on events, market trends or client feedback
- Being the leader on training in Business Services, providing insights, support and ideas to the wider team
To apply:
- Please complete Unseen’s application form for the role which includes a personal statement of 500 words outlining your suitability for the role, some personal details and equal opportunities questions, and;
- Please send a copy of your CV to jobs @ unseenuk. org with reference to the job title.
Details:
- Salary: £30,900 per annum (pro-rated for part-time hours).
- Contract Type: Permanent
- Hours: Full-time – 37.5 hours per week (part-time may be considered).
- Location: Unseen’s head office in Bristol – Hybrid approach with some working from home days. A degree of flexibility will be required. Includes regular travel to Unseen’s Head Office in Bristol and to client offices across the UK.
The deadline for applications is 1 December 2024.
Interviews will likely be held during the week of the 9 December 2024.
As an organisation focused on equality and diversity, we welcome applications from all sections of the community and all backgrounds, including those with a lived experience of modern slavery, those from ethnic minority groups, those with disabilities and those from the LGBTQ+ community.
Any questions, please contact jobs @ unseenuk. org.
The client requests no contact from agencies or media sales.
Join Us at the Diocese of London
The Diocese of London is seeking a passionate and experienced Development and Fundraising professional to work alongside the Head of Development to strengthen and implement our dynamic development and fundraising strategy. As part of the Property and Fundraising directorate, you will help secure the future of our iconic churches—both historic and contemporary—by supporting parishes to create sustainable projects and secure vital funding.
About the Role
In this key role, you will have the unique opportunity to develop innovative projects and identify funding opportunities to restore and rejuvenate churches, supporting their transition to Net Zero Carbon. You will collaborate with parishes to identify potential partnerships with community groups, heritage organisations, local authorities, and funding bodies, ensuring the long-term sustainability of these churches as important community hubs.
As Development Manager, you will:
· Work with parishes to create funding strategies and programmes that support the restoration and sustainability of churches.
· Build and nurture relationships with a diverse range of funding bodies, including local authorities, trusts and foundations, and the National Lottery.
· Work closely with colleagues across the Diocese to embed a culture of entrepreneurship and provide vital support and advice to Incumbents and Parish Church Council (PCC) members.
· Drive place-based funding approaches to deliver projects that benefit both the churches and the communities they serve.
· Manage complex multi-funder profiles for capital projects and activity programmes, ensuring long-term sustainability and impact.
About You
We are looking for an all-round development professional with a proven track record of successfully managing projects with complex multi-funder profiles. You will have:
· Experience in designing and delivering large-scale development projects, ideally within the heritage or community sector.
· A strong understanding of relevant trusts, foundations, and funding bodies, with experience of securing substantial funding for projects.
· A strategic mindset and the ability to think creatively to bring together multiple funding sources and partners.
· Excellent relationship-building skills, with a proven ability to engage a diverse range of stakeholders.
· A passion for historic buildings, community engagement, and sustainability.
Why Join Us?
At the Diocese of London, we are committed to the preservation and development of our churches as places of worship and community activity, providing spiritual engagement and a range of support services, and events. As a member of our Development team, you will play a crucial role in securing the future of our buildings and the communities they serve.
We offer a supportive, collaborative work environment, with opportunities for professional growth and development. As part of our commitment to work-life balance, we offer hybrid working options where possible
The Diocese of London is an equal opportunities employer. We welcome applications from all backgrounds and aim to create a diverse and inclusive working environment.
The benefits of working with us
The LDF offers a supportive working environment, opportunity for career development and the following benefits:
· Competitive remuneration package
· 27 annual leave days to rise to 30 after 5 years’ service, plus bank holidays
· 15% employer pension contribution and salary sacrifice available
· Death in service benefit x3 of basic gross salary
· Enhanced maternity leave of six months full pay, after 12 months’ of employment
· Season ticket loans of public transport
· Access to Benenden Health Insurance
· EAP counselling through Health Assured
· Up to £100 for eye test and contribution to spectacles
· Two additional paid days for community volunteering
EXCITING BRAND NEW ROLE!
We are seeking a confident individual, ideally with lived experience of the Armed Forces life to manage all elements of volunteering for our Armed Forces Community project in the Northwest of England, as part of the "Thrive Together" Veterans' Places, Pathways & People Programme (VPPP) in the same region.
This is a part time home-based role with extensive travel, where required, across Merseyside, Greater Manchester, Lancashire and Cumbria. Hours are flexible to suit, but will be between Monday to Friday.
A mobile phone, laptop and training is provided. You will need to be a car driver and have access to a car which is essential (business mileage is paid).
Please see attached the full job description and person specification.
The deadline for applications is 5pm Friday 29 November 2024 and interviews will be held virtually on Teams week commencing 9 December 2024.
Please note that you must be a permanent UK resident and already living in the UK, specifically within the Northwest of England. We will not be responding to anyone that does not meet this criteria. Thank you.
The client requests no contact from agencies or media sales.
The successful candidate will be responsible for managing our fundraising portfolio and supporting the delivery of a fundraising strategy. This will be achieved by developing strong links with partners, identifying additional revenues from donors and individuals, plus creating a calendar of fundraising/community events in line with agreed financial targets.
It is an exciting time to join Somerset Cricket Foundation, having gained charitable status in 2021. The past two years has seen a growth in activity across our programmes, with the strong expansion of our community engagement work. The Foundation is striving to make cricket the most inclusive sport to people in Somerset and this role is fundamental to allow us to flourish into a charity that offers the very best opportunities to all people.
The success and reputation of the Foundation continues to grow both locally and nationally. This has led to corporate partners of the Somerset County Cricket Club and other local organisations wanting to support Foundation initiatives. Our existing partners support projects such as Cricket in Schools, Community Activation, and Disability Cricket, and support to our club network. We want to continue engaging with local organisations to create new opportunities for community and individual donor engagement to help support us with our objectives of growing the game and making the game of cricket accessible to people from all walks of life and diverse backgrounds.
Somerset Cricket Foundation Values
- Togetherness
- Nurture
- Dedication
- Integrity
- Growth
Job Description
Job Title:
Fundraising & Partnerships Manager
Reports to:
Managing Director
Responsible for:
N/A
Contract:
Permanent
Hours:
21-28 hours per week – occasional evening & weekend working may be required.
Salary:
£32-36k per annum pro rota
Location:
Hybrid working available
Main Purpose of Job:
We are seeking an experienced fundraiser with excellent relationship management skills to help build resilient and profitable income streams for the Somerset Cricket Foundation (SCF) and extend the reach of the charity’s profile. This will include working with existing and new corporate relationships, individuals and Trusts & Foundations.
You will develop and use stewardship tools to guide donors and partnerships through their giving journey; including cultivation plans, proposals, and reports. You will be involved in sourcing and presenting tailored information, making appropriate financial and non-financial requests.
Main Responsibilities:
- Agree an annual high-value fundraising strategy for SCF, in collaboration with the Somerset Cricket Foundation Fundraising Committee and Managing Director.
- Take overall responsibility for the development, growth, and implementation high-value relationships.
- Develop and create new fundraising opportunities that raise the profile of SCF and attract new partners and donors.
- Nurture and maintain long-lasting positive relationships with corporate contacts and individual supporters to build a loyal supporter base.
- Collaborate proactively with the SCCC Commercial team and associated fundraising partners, to broaden the reach and impact of the work of SCF and promote the wider club.
- Promote the work of the SCF at networking events, through associated media and literature.
- Input into the creation of the annual SCF Impact Report, ensuring it is shared with new and existing supporters.
- Monitor and evaluate the annual impact that fundraising is bringing to the Foundation through effective reporting.
- Work collaboratively with the SCF Programme leads to identify opportunities in raising awareness and essential additional revenues.
We are recruiting for an enthusiastic, motivated and committed Team Manager, with extensive experience of working with adults with a learning disability/autism and complex needs to join Outward.
This is an exciting opportunity for an experienced manager wanting to further utilise their skills in coaching and mentoring the staff team, and embedding high standards in the running of the service. You will be managing our Autism Outreach Service that provides support to people in seven London Boroughs, and who live at home with family or in supported living services. Therefore, the ability to promote positive working relationships with family and stakeholders is essential to this role. You will be responsible for managing and motivating your staff team to provide creative and flexible services that makes a positive difference to the lives of those we support, and enables them to thrive and enjoy a good quality of life as active and valued members of their community.
Outward’s autism outreach service has a strong reputation across North East London, where we support people to live the lives they choose to lead and to improve their quality of life. You will be supported by two deputy managers to lead a large team of community outreach support workers, to ensure a high standard of quality support to the people we support.
About the role
- You will assess new referrals, develop, and manage comprehensive support & risk management plans.
- You will be required to build and maintain strong relationships and partnership approach with families and professionals/stakeholders.
- You will develop, coach and mentor a positive and resilient team of support workers and deputies to deliver high quality and personalised support and embed a culture of positive behaviour support.
- You will be responsible for ensuring support is delivered innovatively, flexibly and on a person - centred basis to meet the needs and outcomes of the people supported.
- You will be responsible for delivering the service within budget and within expected performance indicators including delivering on outcomes for the people supported
- You will be responsible for ensuring the service is safe, effective, caring, well led, responsive and managed to meet CQC essential standards to a minimum of good service and with aim of achievement of outstanding.
- You will line manage and work with the deputy managers to meet the growth targets for the service
- You will be responsible to provide management support to Outreach services across a number of boroughs
- You will mentor and support the team to create support plans and risk assessments that reflect people’s needs, preferences and aspirations, ensuring that plans are actively implemented and reviewed.
- You will be able to translate policy into practice, including principles and practices of safeguarding adults at risk and the Mental Capacity Act
About You
- You will have significant management experience of working in a similar setting.
Ideally you will have as a minimum:
o 3 years’ experience of delivering person centred support to people with a learning disability/autism and complex needs including behaviours of concern. (E)
o A minimum of 1 years’ experience of managing a service for people with a learning disability/autism and complex needs including behaviours of concern. (E)
- You will hold a qualification in Positive Behaviour Support Coaching (BILD accredited), NAPPI level 2 (or equivalent) or a willingness to gain the qualifications within the first 3 months of employment. (E)
- You will be an excellent communicator liaising effectively with key stakeholders including the multi-disciplinary and health professionals, family carers and people we support. (E)
- You will have experience of staff management and the ability to lead, motivate and develop a large team, ensuring staff are appropriately trained. You will be visible in the service and strive to model best practice and inspire support workers. (E)
- You will be able to think creatively and be adaptable in approaches, with experience of implementing emergency management guidance to support staff. (D)
- Experience of carrying out needs assessments and creating support and risk management plans for people with behaviours of concern. Be committed to include the person and their circle of support at all times. (E)
- The ability to deliver a creative and flexible service that make a positive difference to people’s lives, in accordance with an individual support plans, the service specification and CQC requirements (D)
- A commitment to providing high quality, personalised active support (D)
- Leading by example, you will uphold the rights of people we support to be involved at all levels of decision making. (E)
- You will share our values and passion to engage, enable and empower people with autism or a learning disability to lead the lives they want. (E)
- Knowledge of managing a budget is desirable. (D)
- You will have the emotional and physical resilience to work in an environment that may be challenging at times. (D)
E – essential, D - Desirable
Employee Benefits
We value everything our staff do for the people we support, so we provide a great benefits package:
- 25 days Annual Leave excluding Bank Holidays (pro rata for part time)
- Computing Scheme
- Credit Union Scheme
- Cycle-to-Work Scheme
- Death in Service Benefit
- Health Assured – Employee Assistance Programme
- Eye care Vouchers
- Flu Jab Reimbursement
- Long Service Awards
- Pension Scheme
- Purchase Additional Annual Leave
- Refer-a-Friend Scheme
- Retirements
- Loans (including season tickets and parking permit loans)
- Blue Light Card
About Outward
Outward has been providing high-quality support and care services to vulnerable people for over 45 years. Set up by parents of children with a disability looking for alternatives to institutional care. Our aim is to support people to have genuine control over their lives, play an active role in the community, accept responsibilities and develop as individuals.
We are committed to safeguarding and promoting the welfare of adults at risk and expect all staff to share this commitment. If the post you apply for involves working with or having access to adults at risk and/or their records, we will require an Enhanced Disclosure from the Disclosure and Barring Services. This will be fully subsidised by Outward.
How to Apply
If you think you meet the requirements of the role then please submit an application by following the link below:
Closing Date for all Applications is Wednesday, 4th December 2024.
Interviews will be held week beginning 16th December 2024.
Outward is committed to equality and diversity and welcomes applications from all sections of the community. As an employer, who aspire to become Disability Confident Committed, we aim to ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. Please indicate clearly at the beginning of your supporting statement if you have a disability (as defined by the Equality Act 2010), and you wish to be considered for an Offer Of an Interview (OOI)? Please note that the OOI is available to disabled candidates only. Regrettably, any false declaration of disability in order to secure an interview will impact on your overall application.
At Outward, we support people with learning disabilities, people on the autism spectrum, older people and young people at risk in their homes.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This is a new role for NST, building on the work developed through our ‘Get Connect, Stay Well’ project currently funded through the ‘Getting Help in Neighbourhoods’ programme.
Are you a community focused individual who has an interest in coordinating and developing a wellbeing programme, then this might be the role for you?We are looking for applicants with excellent communication and organisational skills, who have an understanding of the barriers and challenges facing individuals within deprived communities. This is an exciting opportunity to join a supportive and friendly team working on programmes that have a positive impact on the lives of people living in Braunstone.
Main responsibilities and duties
To:
1. Coordinate and develop a wellbeing programme that supports the mental health and wellbeing of NST service users and the wider Braunstone community of LE3 1.
2. Support individual service user wellbeing by referring into activity delivered by NST and other local community partners.
3. Undertake regular wellbeing check-ins with service users to monitor progress and impact of engagement with wellbeing activity.
4. Update the company’s CRM system with participant information in line with GDPR and record progress and impact.
5. Develop, implement and maintain effective monitoring and recording systems: capturing and recording data to demonstrate the programme reach, providing reports and other information as required.
6. Support the Service Manager to maintain accurate budgets and financial records especially for monitoring funding grant returns.
7. Support the Service Manager in the development of funding bids to support delivery and expansion of the wellbeing programme.
8. Build and maintain partnerships which will support the development of wellbeing programmes.
9. Source, arrange and co-ordinate facilitators and practitioners suitable to deliver any planned activity.
10. Ensure that adequate risk assessments are undertaken prior to any activities and that confidentiality and safeguarding protocols are followed.
11. Support the Communications and Project Support Worker to promote the programme by developing copy and marketing material for circulation on the various company social media platforms and website.
12. Support the supervision of activities, including the staff and volunteers where applicable.
13. Represent and champion the services provided by NST as required at external events and meetings.
14. Work in partnership with the Wellbeing Facilitator to ensure that the over 50s programme is developed and delivered in line with the overarching wellbeing programme.
15. Work in partnership with the Training Support Worker to ensure the Men’s Group is delivered in line with the overarching wellbeing programme.
General Duties:
16. Attend and participate in team meetings, training and events that ensure the effective sharing of information and co-ordination the team’s activities.
17. Undertake administrative and maintenance duties that assist in the smooth running of the NS base. This will include taking collective responsibility in relation to matters of health and safety, equipment maintenance, data protection and confidentiality management; and visitor service and care.
18. Ensure that all NST activities are undertaken in line with the legal requirements and b inspired policy, procedures and good practice. This includes the production of risk assessments and other data that can demonstrate effective and safe planning.
19. Undertake consultations in-line with the Neighbourhood Action Plan and work alongside other members of the NST to gather, collate and analyse information that inform perceived local need/s.
20. Work outside normal office hours and at weekends as and when required.
21. To ensure promotion and implementation of The Braunstone Foundation’s policies in relation to Equalities; to ensure that buildings, equipment and facilities are managed in a safe and effective way in line with Health and safety requirements.
22. To carry out work in such a way as to promote The Braunstone Foundations aims objectives and agreed policies.
This job description sets out the duties of the post at the present time. Such duties may vary from time to time without changing the general character of the duties or the level of responsibilities entailed. Such variations are a common occurrence and cannot in themselves justify a reconsideration of a grading of the position.
Qualifications and Experience
Experience of developing and coordinating mental health and wellbeing programmes
Experience of working in a busy environment
Experience of developing and writing funding applications
Experience of working in the charitable/voluntary sector
Knowledge
Understanding the impacts of wellbeing services on participant mental fitness
Knowledge of sector wellbeing service provision
Knowledge and experience of supporting vulnerable clients
Knowledge of safeguarding procedures for both adult and child protection
Health and safety
Has an understanding of the needs of deprived communities and barriers and challenges facing individuals and service providers
Understanding of and commitment to equality of opportunity
Skills
Excellent organisational skills and experience
Excellent verbal and written communication skills
Strong ICT skills especially with Microsoft Office
Problem-solving skills and ability to adapt and act accordingly to situations
Ability to remain calm under pressure when dealing with challenging situations
Good time management skills to be able to support the needs of multiple people
Ability to make good, positive relationships with people, their families along with external agencies and partners
Ability to keep accurate records and a good understanding of the importance of data
Personal
An interest in helping other people, regardless of their circumstances
Passionate about tackling poverty, deprivation and injustice and wanting to actively contribute to helping those in need
Trustworthy, reliable and able to keep matters confidential
A high level of patience and emotional resilience
Ability to contribute effectively to a small team
Calm and professional
Other
Right to work in the UK
Satisfactory DBS check
Full and clean UK driving Licence
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Movember is the leading charity changing the face of men’s health globally, tackling mental health and suicide prevention, prostate cancer, and testicular cancer. In our mission to stop men dying too young, we’re seeking a Fundraising Manager to join our London based team.
About the role:
The Fundraising Manager is responsible for growing revenue in the UK, with a strong focus on the Movember campaign. You will focus on both acquisition and retention of Student Ambassadors and University Mo’s.
The role will be expected to deliver on annual revenue targets and will work collaboratively with other teams at Movember to do this.
You will also work on cross-team projects to create remarkable experiences for our supporters which keep them coming back to the charity.
You'll have the opportunity to:
- Develop the fundraising strategy for the University audience and delivers this to agreed timescales and revenue targets
- Provide reporting on opportunities and work in progress as required
- Identify and develop new opportunities within their assigned community portfolio
- Develop and manage a pipeline of high value fundraising prospects
- Actively build and maintain a portfolio of high value relationships
- Develop and execute a personalised, multi-channel supporter journey to your assigned contacts both in and outside of campaign
- Work with the global teams to ensure that the fundraising proposition is translated in to meaningful and effective ‘tools’ (online and offline) which drive great engagement and fundraising
- Manage the Student Ambassador Programme ensuring Ambassadors are empowered to fulfil their roles and have a remarkable experience
- Attend Fundraising events where we are required to provide a remarkable experience
- Support the Senior Community Fundraising Manager and team members to deliver growth and revenue targets for Fundraising
For this role, you’ll need:
- 3+ years’ experience in fundraising roles
- Proven track record in managing successful fundraising activities and meeting targets
- Experience of managing projects from start to finish
- Excellent relationship management skills
- Ability to effectively communicate with all levels of stakeholders
- Strong organisation skills, the ability to prioritise and meet deadlines
- Adept at team working, collaborating effectively with colleagues across the organisation
- Sound knowledge of fundraising law and best practice
Bonus points for:
- Experience in fundraising with universities
Why Movember?
Movember is committed to promoting a diverse and inclusive community and workplace - a place where we can all be ourselves, and each have the equal opportunity to succeed and be recognised for our unique contribution. We value the experiences, skills and perspectives of all individuals and actively encourage applications from people with diverse backgrounds. We make recruitment decisions based on applicants’ skills, experience and knowledge, ensuring all applicants are treated fairly.
Our employee benefits include:
- Hybrid/Flexible working – we offer our team a split of home and office working
- 13 weeks paid Parental Leave and 6 weeks annual leave
- Health Cash Plan – to support the costs of everyday healthcare needs (dental, optical, wellbeing)
- An Employee Assistance Programme offering face to face counselling, plus legal and financial support
- A fun stimulating and collaborating culture, with company events
- Service awards after 3, 5 and 10 years
- Bike to work scheme
- Half day Fridays for 9 months of the year
The client requests no contact from agencies or media sales.
Due to expanding projects and workloads, an opportunity has arisen for a finance worker within our Transforming Churches and Communities team.
You will be responsible for supporting the bookkeeping functions for our clients, additionally liaising on invoicing, recharges, expenses, assessment calculations and billings, payments, and reporting. You will also need to maintain good financial control and governance, in line with relevant policies. Attention to detail, and responsiveness to client queries are essential. You will be the primary point of contact for the client. Our clients are frequently volunteers, and so demystifying financial processes and explaining them clearly is a vital skill.
As an organisation, we work predominantly with the Methodist Church of Great Britain, although not exclusively. Personal adherence to the Christian faith is not required, although you will be required to be respectful of the faith of others.
There is an opportunity to develop within this role, as we are currently going through an exciting period of growth as an organisation.
We are a small and friendly team, with big ambitions to enable and support those communities who need us. Our goal as an organisation is to support charities and churches as they seek to serve their communities and develop, giving them a solid foundation of evidence-based development, and strong governance and management practices.
You will work 3 days per week (21 hours). The annual salary will be £27,613 FTE, which will equate to approximately £16,567 pro rata. Working arrangements are one day a week in our office in Hulme (although more may be needed during training) and two days flexible home working.
TCC serves churches and community organisations, helping them to develop their mission in an efficient and evidence-based fashion.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Volunteer Manager
We are seeking an experienced manager to provide volunteering expertise and insight to enable significant income growth across the team.
This is a full-time, permanent role offering home working and flexible hours.
Position: CE333 Volunteer Manager
Location: Home-based, UK, Nationwide. However, extensive travel will be required as part of this role (may include team meetings or other work-related meetings)
Hours: Full-time, 35 hours per week
Salary: £42,628 per annum (inner London weighting £3,950 per annum or outer London weighting £2,100 per annum may be applied in accordance with where you live)
Contract: Permanent
Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.
Closing Date: Tuesday 3 December 2024. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Interview Dates: First interview Monday 9 December 2024, Second interview Monday 16 or Tuesday 17 December 2024
Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.
The Role
This is an exciting role which will be crucial in driving our Regional Fundraising vision to be at the heart of our communities. We need an army of recognisable volunteers beside us in all our communities, empowered to drive lasting change for people affected by stroke and support our plans for income growth.
Your team will be proactively acquiring new volunteers through various products and propositions. Leading the design and delivery of a high value network of ‘business boards’ and testing new, innovative ways to enable our supporters to donate their time to us. To deliver this you will lead on specific projects, role and proposition design, reporting and planning, and work collaboratively with others across the team and wider Customer Experience directorate.
Reporting to the Relationships Lead you will lead your team (one direct report), coach members of the wider team and be a valuable member of the Regional Fundraising management team.
Key responsibilities will include:
· Develop and deliver new volunteer products and propositions
· Responsible for all volunteer experience across the Regional Fundraising Team including volunteer platforms and technology to support efficient and effective ways of working
· To ensure effective line management of the team.
· To provide coaching to support the development of volunteering with other members of the wider Regional Fundraising team
About You
We are looking for someone with a passion for volunteering and significant experience of project planning and problem solving. You will be driven to deliver excellent experiences for volunteers which support income delivery.
You will have experience of:
· Delivering targets with successful outcomes.
· Project planning and problem solving.
· Delivering formal presentations and public speaking.
· Budget development, planning and forecasting and an understanding of risk, mitigation and contingency planning.
· Achieving annual income and expenditure targets.
· Recruiting, managing, motivating, developing and training staff and/or volunteers.
· Analysing and interpreting data.
To fulfil the role, you must be resident in the UK and have the right to work in the UK.
When you click to apply, you will be able to see the full responsibilities and person specification for further
information on the role.
Please submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.
Stroke Association
Finding strength through support
When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.
We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.
We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.
The Stroke Association is the only charity in the UK providing lifelong support for all stroke survivors and their families. We provide tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke.
We’re here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.
It’s only thanks to the generosity of our supporters and donors that we can provide vital support.
We’re working to improve the diversity of our people. We know that individuality leads to a richer experience for our people and better support for all those affected by stroke.
We strongly encourage people from all backgrounds to apply. We’re particularly looking to increase the number of applications from those with lived experience of stroke, and those from under-represented communities.
You may also have experience in areas such as Volunteer, Volunteering, Volunteer Engagement, Volunteer Manager, Volunteering Manager, Volunteer Engagement Manager, Volunteer Coordinator, Volunteering Coordinator.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role: Partnerships Account Manager
Location: Hybrid - London/home with regular UK travel
Salary: 36k-45k dependent on experience
Demand for our specialist tutoring programmes for Children Looked After, those with Special Educational Needs and Disabilities (SEND) and Unaccompanied Asylum Seeking Children (UASC) continues to increase and we are seeking an excellent addition to our team to support the increased demand for our provision and to support the continued scaling of our organisation.
The Organisation
Equal Education is a social enterprise working to improve outcomes and narrow the attainment gap for disadvantaged and vulnerable learners, including Children Looked After, those with SEND, and unaccompanied asylum seeking children. We have 12 years’ experience delivering 1:1 tuition, working with schools and Local Authority partners across the country, reaching hundreds of pupils annually.
As a member of the Fair Education Alliance, we believe in providing meaningful educational provision to students whose needs may not be best met within a traditional classroom environment, those who aren’t currently accessing education, or who benefit from additional 1:1 support. We work with over 200 qualified teachers to provide academic, subject specialised and individual tutoring and mentoring for children of all ages. Tutors provide pastoral care and work with pupils to increase engagement and attainment. Our programmes will help the students to overcome barriers to learning, help them build trusted relationships, increase their aspirations, and fulfil their potential. We are passionate about our cause and are looking for people who are motivated by a strong desire to address educational inequality and improve outcomes.
What is the Role?
The Partnerships Account Manager will drive business growth by securing new partnerships and managing key client accounts across designated regions. With a focus on building and sustaining long-term school and local council relationships, the Partnerships Account Manager will work closely with clients to understand their needs, expand our service offerings, and ensure the highest levels of satisfaction.
The post holder will manage two administrators who will provide essential bid-writing and administrative support to facilitate efficient and effective client management.
The post holder would benefit from experience or an understanding of working in a small, high-growth organisation.
The role will be suited to those who have held the title: SENCO, Head of Department, Advisory Teacher, Inclusion Coordinator or Designated Teacher.
This role is ideal for an ambitious, client-focused individual, passionate about creating positive outcomes for vulnerable students. If you’re ready to contribute to a growing organisation that’s making a difference, we’d love to hear from you.
Key Responsibilities:
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Client Acquisition and Relationship Management
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Proactively seek new business opportunities within assigned regions to grow the client base.
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Develop and maintain strong, positive relationships with key clients, ensuring their evolving needs are met and service offerings are aligned.
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Lead regular client review meetings to discuss progress, gather feedback, and identify additional service opportunities.
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Manage internal relationships to ensure what matters to clients is communicated internally using the proper channels, to allow for effective delivery by our Operations teams.
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Maintain good internal stakeholder relationships with our Operations teams to ensure high client demands are balanced with our processes and team capacity.
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Strategic Planning and Development
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Collaborate with Senior Leaders to develop strategies for client retention and growth.
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Work closely with the wider partnerships team to align on strategic objectives and ensure seamless service delivery across functions.
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Participate in client and industry events to represent the organisation, expand networks, and identify new business opportunities.
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Performance Monitoring and Reporting
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Monitor client engagement, satisfaction levels, and service outcomes; produce regular progress reports for management.
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Oversee tracking and analysis of client-related statistics to ensure targets are met and clients receive impactful, value-driven service.
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Manage and track client data and prospect pipelines using CRM systems, ensuring accuracy and up-to-date information.
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Report to SLT on accounts, Tenders, Bids, client meetings on a regular basis
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Be curious to explore our Salesforce system data, understanding and interpreting delivery and impact data
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Team Management and Support Coordination
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Lead, mentor, and manage two administrators focused on bid-writing, tender management, and client-related administration.
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Support administrators in producing and reviewing high-quality bid documents and responses that align with client requirements and enhance our partnership outcomes.
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Provide oversight to ensure that administrative tasks are completed efficiently, supporting smooth client interactions and consistent follow-through.
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Work with other leads like allocations and recruitment to ensure we can fulfil referrals
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Foster a strong working relationship between bid writers and recruitment to ensure we can find tutors and go for the right bids.
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Bid Management and Process Improvement
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Oversee the preparation and submission of tenders and bids, working closely with administrators to ensure high-quality and timely submissions.
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Continuously review and improve internal processes to optimise bid management, client onboarding, and service delivery.
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Report on bid submission performance, review client feedback to continuously improve.
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Essential Skills and Experience:
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Detailed knowledge of the UK Education Sector.
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Proven track record in client relationship management, with experience in sales or partnership development roles.
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Strong communication skills, particularly in face-to-face and telephone interactions, with the ability to build rapport quickly and maintain long-lasting relationships.
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Experience managing a small team, providing leadership, direction, and support to ensure high-performance standards.
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High level of empathy and commitment to supporting vulnerable and underserved communities.
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Strong organisational skills with the ability to manage multiple tasks and meet both short- and long-term deadlines effectively.
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Familiarity with CRM systems (e.g., Salesforce) for tracking client data, leads, and progress.
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Proactive, problem-solving mindset, able to address issues independently and provide client-focused solutions.
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Able to work in a high pressure environment, whilst taking initiative, we would want the postholder to ask for support when needed.
Desirable Qualifications:
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Experience working in the education sector or with local authorities, particularly in roles involving SEND or children’s services.
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Knowledge of safeguarding requirements and best practices for handling sensitive information.
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Experience in bid-writing, tender management, or grant applications.
General
The job is subject to having the right to work in the UK, two professional references and a basic DBS check.
Why Equal Education?
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Competitive salary
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Staff wellbeing benefits such as ClassPass membership, access to discounts via Perks at Work, eyecare vouchers, regular wellbeing sessions and team social events.
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Investment in you - we believe in developing from within and offer our team training opportunities and personalised development plans, as well as the chance to get involved with lots of projects across the organisation.
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Flexible, hybrid work environment with regular opportunities for in-person client engagement.
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Working alongside a passionate team working to make a positive impact in the lives of under-resourced children and young people across the UK
At Equal Education, you are the expert. We give you the space, the support and the technology to be your best. The rest is up to you.
Being you at Equal Education
Every young person we support is unique and our team isn’t any different. Our differences are our strength when it comes to providing a tailored, human approach to education. We are proud of our people and provide an environment where everyone can bring their most authentic self to work.
Our recruitment practices are carried out in line with equal opportunities and all candidates will be reviewed fairly regardless of age, gender reassignment, sex, race, religion, ethnicity, disability, sexual orientation or any other protected characteristic.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role: Team Manager
Salary: £15.77 per hour
Hours: Part time 25 hours per week - Permanent
Location: Totnes
Welcome Bonus: £250 for new starters in Devon (T&Cs apply)
Join United Response as a Team Manager
We’re looking for an experienced, passionate Team Manager to support our services in Totnes! As a Team Manager, you’ll work with a dedicated team, supporting adults with learning disabilities and autism in leading fulfilling, independent lives.
About the Role
As a Team Manager, you’ll collaborate closely with the Service Manager, overseeing daily operations and supporting the people we serve across our Devon services. This dynamic role offers a blend of direct support and behind-the-scenes management, providing both personal and professional fulfilment.
Your key responsibilities will include:
- Leadership & Guidance: Provide support and guidance across services, enhancing quality and person-centred care.
- Staff Development: Conduct supervision meetings, support team cohesion, and facilitate growth through regular team meetings.
- Person-Centred Support: Ensure support plans are up-to-date and support individuals in building community connections and achieving personal goals.
- App-Based Management: Utilize Nourish, our digital care and support app (training provided), to maintain efficient service documentation.
What You Need
To excel as a Team Manager, you’ll bring:
- A full UK driving license for travel between services.
- Extensive social care experience with individuals with learning disabilities and autism.
- Supervisory experience with skills in team motivation and staff development.
- An NVQ Level 3 in Health & Social Care (or the willingness to work toward it).
- Strong organizational skills, compassion, resilience, and an ability to inspire others.
Benefits & Rewards
At United Response, we recognize and reward dedication with a comprehensive package:
- Annual Leave: 20 days plus 8 bank holidays, with increases based on service.
- Pension Contributions and access to health, physiotherapy, and counselling services.
- Training Opportunities: Fully funded, nationally recognized qualifications.
- Perks and Discounts: Travel-to-work scheme and access to 3,500 retailer discounts via our online shopping platform.
This role requires flexibility for evening, weekend, and holiday shifts. The successful candidate will need to pass a DBS check, fully covered by United Response.
Ready to Make a Difference?
United Response is an equal opportunity employer and a Disability Confident Leader, supporting applicants with disabilities and guaranteeing interviews for those meeting minimum criteria.
Embark on a rewarding career with United Response—apply today!
The client requests no contact from agencies or media sales.
About us
Our purpose is simple, to save lives at sea. Our staff and volunteers have been saving lives at sea without prejudice for nearly 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. We are an inclusive organisation and welcome applications from anyone.
Your role
We’re looking for an experienced social media professional who has the expertise to lead the delivery of the RNLI’s social media strategy and approaches across both paid and organic, advising and supporting a wide range of stakeholders at all levels of an organisation in order to help save lives at sea.
As Senior Social Media Manager, key responsibilities include:
- Overseeing the delivery of paid and organic content, as well as community management, across our channels
- Line managing a team of social media specialists
- Providing strategic and outcomes-focused responses to marketing briefs
- Driving forward social media fundraising for the RNLI
- Procuring, implementing and managing relevant social media tools and software
- Innovating in the social media space, including launching new channels
- Leading on the social media elements of crisis communication responses
We are a 24/7 emergency service. You will be required to occasionally be part of the social media rota system which includes shifts between 9am-8pm (Monday to Friday) and some weekend working.
Hybrid with the expectation to travel to Poole once a month.
About you
To be considered for the Senior Social Media Manager role, you will have substantial experience leading on organic and paid content and the strategic use of social media within a large organisation, as well as experience of line management and stakeholder management.
For more information and to apply, please visit our jobs page.
Closing date: 1 December 2024.
Interview dates: 7 & 8 January 2025.
The RNLI is committed to safeguarding; protecting a person’s health, wellbeing, and human rights, enabling them to live free from harm, abuse, and neglect. We expect all employees and volunteers to share this commitment and have a zero-tolerance approach. The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include relevant criminal record checks being carried out dependent on the eligibility of the role. (England & Wales; DBS check, Scotland; Disclosure Scotland PVG, Northern Ireland; Access NI, Republic of Ireland; Garda Vetting; International, International Child Protection Certificate process).
Our staff and volunteers have been saving lives at sea without prejudice for 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. We are an inclusive organisation and welcome applications from everyone. In addition to having the skills needed for the role, we also look for applicants who share our commitment to living our RNLI values (trustworthy, courageous, selfless, and dependable), and helping us work towards Our Vision: To save Every One.