Community Fundraiser Jobs

The Community Fundraising team at Alzheimer’s Research UK (ARUK) is responsible for securing income from individuals, regional businesses and groups fundraising in the community, effectively managing relationships to maximise income.

The Regional Fundraising Officer role will play a significant part in contributing to a high-performing fundraising team. The role will cover the North East & Yorkshire regions.

You will report to the Community Fundraising Manager and support the Head of Regional Fundraising to drive the continued growth of the charity’s community fundraising income in your area. You will also be required to show excellent relationship-building skills to support community partnerships and volunteer groups, driving towards agreed targets.

Main duties and responsibilities of the role:

Strategy, finance, and reporting

· Responsibility for 3 income streams within the region including corporate, community groups and Do It Yourself (DIY) fundraising.

· Identify and apply for ‘Charity of the Year’ partnerships with corporates in the region, account manage these relationships up to a value of £50,000 per annum and support the Partnership Development Team with partnerships in your region with a value of up to £100,000.

· Support existing volunteer fundraisers to encourage continued loyalty to the charity and to maximise funds raised, following fundraising legislation and good practice.

· Recruit new fundraising supporters in line with strategy.

· Support the Community Fundraising Manager (CFM) and Head of Regional Fundraising (HORF) in developing the Community Fundraising strategy for ARUK to increase income within this stream.

· Support and extend volunteer networks within the geographical area in line with strategy.

· To ensure that fundraising activity is implemented and managed locally to deliver budgets, targets and income in line with strategy. To achieve this by supporting and facilitating the development of groups and volunteers across the geographical area.

· Work across a diverse geographical area and within a geographically dispersed team, whilst managing own workload cost-effectively and proactively.

Supporter Management

· Provide excellent customer service to community fundraising supporters (including maintaining a polite, enthusiastic manner with prompt responses to enquiries), to acknowledge support and increase long-term loyalty.

· Provide high-quality account management to volunteer groups in geographical area.

· Effective management of volunteer relationships within geographical area.

· Support, motivate and develop local fundraising volunteers, ensuring they have a clear understanding of ARUK to enable them to represent the charity’s work effectively.

· In liaison with the Partnership Development Managers and Partnership Development Officers, provide high-quality account management to corporate supporters within the specified geographical area and/or of relevant value.

· Keep up to date with fundraising legislation and codes of practice to be able to provide relevant advice to fundraisers.

· Ensure volunteers and fundraisers have all necessary materials for fundraising initiatives.

Increasing Community Support within geographical area

· Use own initiative to extend volunteer networks, develop new groups and supporters, and respond to fundraising opportunities within the geographical area, in line with strategy.

· Run volunteer events with both a recruitment and cultivation function, liaising closely with the Stewardship and Events team to ensure a seamless supporter journey, and with the Press team to include media volunteers.

· Manage the recruitment process of new ARUK volunteers in the geographical area, providing relevant support and training.

· Liaise with local community organisations (e.g., golf clubs, educational institutions etc.) – both previous and new potential supporters – to extend income and activity in line with the strategy.

· Initiate and roll out community fundraising events in the geographical area with evidence of effective ROI and achievement of strategic goals.

· Provide face-to-face talks and presentations to community organisations for recruitment/ cultivation purposes.

· Arrange appropriate volunteer representation at events in the community (for example, for cheque collections and talks), spreading the charity’s reach cost-effectively.

· Identify, research and target prospective community organisations, in liaison with CFM.

· Identify, research and target prospective local corporates in liaison with CFM / HORF and ARUK’s Partnership Development Managers and Partnership Development Officers, in line with both community and corporate strategies.

· Accurately track and record contact with both community and corporate prospects for planning and reporting purposes.

Monitoring and Reporting

· Ensure that your activity is monitored and evaluated, clearly communicating progress to your Community Fundraising Manager.

· Manage relevant information on the charity’s database, keeping detailed, up-to-date records of activity and income.

What we are looking for:

· Experience in partnership fundraising and/or relationship-building.

· Experience in public speaking, such as giving presentations and talking at events.

· Knowledge of recruiting key volunteers and fundraising supporters.

· Experience and a keen interest in building long-term relationships with supporters.

· Proven ability to provide excellent stewardship.

· An ability to manage a busy and varied workload.

· Excellent communication skills, both verbal and written.

· Excellent organisational skills.

· Full driver’s license with access to own vehicle. 

· Flexibility to work some unsocial hours and willingness to travel independently.

· Live within North East & Yorkshire regions.

Additional Information:

Ways of working: As part of our Remote ways of working you will be home based. You will only need to attend the office for specific requirements of the role and the business needs.

Roles that are classed as part of the Remote ways of working are able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £31,000 per annum, plus benefits

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 13th October 2024, with interviews likely to be held week commencing the 21st October 2024. We would encourage you to submit your application at the earliest opportunity as the closing date may be brought forward at any time. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.  Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to be an inclusive employer and ensure fairness and consistency in selecting the best candidate for this role, your CV will be anonymised as part of the selection process.  Should you need any adjustments at either the application or interview stage, then please do contact us via our website. 

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK:

Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure. 

In 2022, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises ‘World Class’ levels of workplace engagement and were also listed in the prestigious Best Companies lists:

• 48th in the 100 Best Large Companies to Work For in the UK.

• 19th in the 100 Best Companies to Work For in the East of England.

• 3rd in the 50 Best Companies to Work For in the Charity Sector.

In addition, we were also shortlisted for a special award recognising the work undertaken on reducing our environmental impact.

In 2021, we were awarded the HR Management award by The Charity Times for our Wellbeing initiatives throughout the pandemic.

In 2020, we demonstrated our commitment to changing the way we think and act about mental health in the workplace and signed the Time to Change Employer Pledge. 

ARUK really does look after its people, where you will be able to add value and make a difference. 

To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK

Job title: Fundraising Lead
Hours: Full-time, 35 hours per week (part-time will be considered, minimum of 28 hours)
Contract: Permanent, subject to ongoing business need and fundraising performance
Salary: £31,556 - £35,304 pro rata
Responsible to: Head of Development
Location: based in Chorley, with a mix of home and office working and travel to meetings and activities across Lancashire

We're looking for a creative, innovative and enthusiastic individual who can help us to shape and grow Lancashire Mind’s fundraising activities.

Lancashire Mind is a local charity working to prevent poor mental health. We support people experiencing common mental health conditions, such as anxiety and depression. We work with children and adults, offering universal services to help people improve their mental wellbeing, along with targeted services for people and communities at increased risk of experiencing poor mental health or facing mental health inequalities. We’re working towards a Lancashire where everyone can have the best mental health and wellbeing possible.

To continue to deliver and grow our services, we need to raise funds and generate income through a variety of sources. The Fundraising Lead has oversight of our community, events and corporate fundraising, leading a small team of two Fundraisers to achieve annual objectives and develop and test new activities.

This is an exciting opportunity for someone to bring their own ideas and creativity to work with the Head of Development and Fundraisers to grow the level of funds we raise through the generous support of local people and companies. We’re looking for someone who has experience in a similar role or with transferable skills. The ideal candidate will have experience of working within the charity sector and knowledge of different methods of fundraising, with the ability to foster relationships. You'll be confident, able to work autonomously and support and motivate others to achieve shared and individual goals. We’re looking for someone who is great at using storytelling to attract support and who will thrive in a fast-paced environment, managing multiple priorities.

Lancashire Mind aims to be a great place to work for all our staff, regardless of background or characteristics. One thing we can do to work towards that goal is to ensure that our staff team is representative of the diverse communities across Lancashire. We particularly encourage applications from people in communities that face mental health inequalities and from anyone with experience of living with a mental health condition.

Lancashire Mind offers a 35-hour working week, with options for flexible working. We have a dedicated workplace wellbeing programme to ensure staff are supported to look after their own mental health and wellbeing, including an Employee Assistance Programme, annual wellbeing half day and a range of wellbeing activities throughout the year. We offer paid emergency time off for unexpected life events, including caring for dependents. We have a sick pay scheme and workplace pension scheme and have recently enhanced our annual leave to include long service leave, on top of basic annual leave of 25 days, plus 3 days when the office closes between Christmas and New Year, plus the option to buy or sell leave.

Above all, we are a friendly and supportive place to work: "Great staff team, positive and supportive culture." (Lancashire Mind wellbeing survey, March 2024).

Please note: this post is subject to a basic DBS check.

Deadline for applications: 9am on Monday 4 November.
Applications must be made using the Lancashire Mind job application form, CVs will not be accepted. The application form and a more detailed recruitment pack are available on our website.

Interviews will be held on Tuesday 12 November at the Lancashire Mind office in Chorley, Lancashire.

Registered Charity Number 1081427
Registered Company Number 3888655

• To contribute to the creation and implementation of the Community Engagement Team strategy.
• Demonstrate effective fundraising techniques and professional behaviour to serve as a role model for the team.
• Demonstrate collaborative and cross functional working through effective business planning to maximise fundraising opportunities.
• Have a flexible and adaptable approach to support the delivery of the team’s strategy, working on initiatives as required across the team. This may include:
• Plan and deliver designated events, personally carry out event work, ensuring that activity progresses according to agreed plans.
• Build, encourage, support and nurture individual, group, and community fundraisers to maximize opportunities and encourage repeat and ongoing participation in fundraising activities.
• Provide supporters with the information and advice to enable them to organise their own fundraising events and activities for Havens Hospices.
• Target local community organisations, groups, clubs, schools, local small businesses, to give compelling talks and presentations to inspire financial support and awareness of Havens Hospices.
• Raise money from community fundraising events in line with the annual plans and strategy. Achieve this by supporting and facilitating the development of networks of supporters within the community, providing excellent stewardship to individual volunteer fundraisers and by promoting community fundraising initiatives.
• To support the leadership of the team in the absence of the Community and Engagement Manager.

Person specification

Qualifications

Essential criteria

• Full UK driving licence and access to own vehicle
• Educated to A Level or equivalent experience

Skills & Experience

Essential criteria

• Computer/IT literate with knowledge of Microsoft Office
• Good communication skills
• Experience of working within fundraising
• Experience of delivering talks and presentations

Desirable criteria

• Fundraising qualification

About the Brent Centre for Young People (BCYP)

The Brent Centre for Young People is the leading mental health charity for young people in Northwest London, helping over 700 young people a year with a wide range of issues. We offer specialised treatment in the areas of depression, suicide prevention, tackling self-harm, eating disorders, exam anxiety and more. Our approach is rooted in psychoanalytic psychotherapy. We aim to reach significantly more young people in the years ahead, drawing on our heritage that combines specialist treatment in-house and outreach into communities. The Brent Centre is also an important Research Centre on Adolescent Breakdown and Adolescent Psychotherapy.

Fundraising at BCYP

BCYP has historically been very successful in raising funds from non-statutory sources, particularly trusts and foundations, and is grateful to hold a number of established relationships with grant- makers. We work hard to ensure that we submit excellent, data-driven applications and evaluations. Until now, applications have largely been submitted by our Fundraising Manager- Trusts & Foundations, with occasional support from a freelance bid-writer. We now want to recruit a new member of the team, to help us to grow our income stream in this area and help us to steward these key relationships.

In this exciting newly created role, you will be responsible for helping to grow our income from grant- makers to design and promote funding opportunities, and to steward relationships with supporters through the giving cycle. We are looking for a fundraiser with at least three to four years of experience in identifying prospects and grant-writing, and who has experienced success in securing funds. Vitally, we want to recruit an individual who is as committed to Brent’s vision, and who will work with us to help us be there for young people in the coming years.

Join Our Team: Lottery and Promotions Lead at St Barnabas Hospice

Join a dynamic and purpose-driven team at St Barnabas Hospice where we are committed to providing compassionate care and support to our community and we are passionate about making a positive impact on the lives of those we serve.

We are seeking an experienced, creative and strategic Lottery and Promotions Lead to join our Fundraising and Lottery team and play a vital role in raising funds to help us advance our mission of delivering compassionate care. This is a unique opportunity to make a significant difference in the lives of those we care and support throughout Lincolnshire

About Us:

At St Barnabas, we are committed to providing exceptional care and support including end of life to more than 12,000 patients and their families every year across Lincolnshire affected by a life-limiting or terminal illness.

Our hospice is known for its compassionate approach and dedication to enhancing quality of life.

Our aim is to enable people to live as fully as they are able for however many days, weeks, or months they have left.

Role Overview:

This is an exciting opportunity to play a pivotal role in our Fundraising and Lottery team. As the Lottery and Promotions Lead, you will be responsible for conceptualising, planning, and executing innovative Lottery and Promotions campaigns that drive engagement and sales across Lincolnshire. Your primary focus will be on increasing our income generation from Lottery and Promotions activities, adapting to the challenging economic climate.

You will work closely and collaboratively with the Head of Fundraising and Lottery to develop and implement a strategic approach to expanding our reach, reducing attrition rates, increasing income and enhancing brand awareness.

Key Responsibilities:

• Champion and promote Lottery and Promotions products within the organisation and throughout our Lincolnshire community and beyond to support the Charity’s Trust-wide Organisational and Income Generation Strategies for 2024-2029 in order to drive growth.
• Identify and seize business development opportunities to promote the Hospice Lottery across Lincolnshire.
• Increase sales of Lottery and Promotions products, including lottery memberships and raffles.
• Understand supporter motivations and tailor Lottery and Promotions activities to meet their needs.
• Manage an income target of circa £700, 000 across Lottery and Promotions products.
• You will be the primary contact for Lottery and Promotions advice, guidance, and support to ensure that activity is delivered to the highest standard, and levels of confidentiality and is compliant with Gambling and Charity legislation, including the Gambling Act 2005, GDPR, Fundraising Code of Practice and Gambling Commission

Benefits:

• Competitive salary, recognition and reward schemes.
• The chance to make a meaningful impact in the community.
• A supportive, collaborative and passionate team environment.
• Opportunities for professional growth and development

Qualifications and Experience:

Applications are welcome from candidates who ideally are educated to degree level or equivalent qualification and have a minimum of 2 years in Fundraising/Business Development experience with knowledge of Gambling Commission requirements and a proven track record of achieving targets.

Knowledge and Experience

Ideally you will have:

• Innovative and strategic with a strong background in business development and campaign management.
• Proven experience in leading successful Lottery and Promotions initiatives.
• The ability to champion and promote Lottery and Promotions products within the organisation and throughout the Lincolnshire Community and beyond.
• Excellent communicator with the ability to engage a wide range of internal and external stakeholders.
• Strong organisational skills and attention to detail.
• Understand and analyse the market, identifying opportunities and supporter motivations to tailor approaches effectively.

· Focus on ongoing donor stewardship, building strong and lasting relationships with supporters.

· Committed to St Barnabas’s vision, values, and behaviours

Contract:  Permanent

Hours: Full time 37.5 hours

Salary: From £29, 802, Contributory pension scheme or continuation of NHS pension

For further details please contact:

For an informal chat about the role please contact Caroline Swindin, Head of Fundraising & Lottery.

To apply for this position:

If you are inspired by our mission and ready to take on this rewarding role, we would love to hear from you.  Please visit the St Barnabas Hospice website.

Join us in making a difference in the lives of patients and families facing end-of-life challenges. Together, we can build meaningful partnerships that support our vital work at St Barnabas. Apply today and become a valued member of our team

Closing Date:  31 October 2024

Interview Date:  To be confirmed

Please Note:

• We do not accept CV’s only completed application forms for clinical roles.
• St Barnabas Hospice is an Equal Opportunities Employer it believes in treating everyone with dignity and respect and encourages applications from all sectors of the community.
• We reserve the right to extend, withdraw or close vacancies where necessary.
• Please be aware that if you are selected for an interview, you will be contacted via the email account you used to register on this site. Please check your spam folder.

______________________________________________________

 Position Overview:

The social media Officer will play a pivotal role in shaping Musana’s online presence by leading creative initiatives, setting up digital fundraisers, collaborating with global teams, and managing our social media channels. This role requires a creative and strategic thinker who can craft compelling content that resonates with our audience, aligns with our brand values, amplifies our community engagement, and increases conversions.

Responsibilities:

Strategy:

Lead the social media strategy to build it out further and optimise as we go, which includes:

● Paid and organic social strategies and campaigns that align with our KPIs; Key KPIs include engagement, increase in audience, reach, key conversions

● Content creation management and scheduling for organic and paid social

● Influencer acquisition, contracts, and management

● Blog ideas and content management

● Support key leaders in the thought leadership sector

● Support for UK events

Creative Leadership:

● Lead creative development from the brand side with the content creation team, era92, based in Kampala, Uganda.

● Collaborate with the U.K. Director and U.S. Marketing Director to ensure all social media concepts are relevant, engaging, and aligned with Musana’s goals.

● Stay informed about events, activities, programs, and construction projects happening across Musana locations to share timely and relevant content.

● Build content will capture the attention of our audience and drive engagement. Work closely with internal and external teams to create content that captivates our audience within the first few seconds of viewing.

● Create campaigns, and own start to finish

○ Paid social strategy development and execution

○ Fundraising campaigns through live streaming, peer-to-peer fundraising, host virtual events, strategic ways to share blog content that pivots content into a fundraising effort etc.

○ Influencer campaigns

○ Thought-leadership campaigns 

○ Giveaways

○ And more!

Brand Guidelines & Consistency:

● Guarantee that every piece of content, including commenting and messaging, reflects Musana’s model of community development, brand values, brand voice, and brand visual guidelines.

Community Management & Thought Leadership:

● Engage with audiences and communities across social media platforms, responding to inquiries and comments in a timely manner.

● Initiate and participate in conversations with thought leaders, organisations, and key stakeholders to build relationships and enhance Musana’s online presence.

Reporting & Analytics:

● Track social media metrics and insights, providing detailed reports that outline success rates, trends, and areas for improvement.

● Track and report user journey from social to website through use of Google Analytics.

● Use data-driven insights to refine social media strategies and improve future campaigns.

Qualifications:

● Degree in Marketing, Communications, Journalism, or a related field

● Proven experience in social media management, content creation, and community engagement

● Strong understanding of social media platforms, trends, and best practices

● Experience with tracking and reporting the user journey from social to website through use of Google Analytics

● Excellent written and verbal communication skills

● Ability to collaborate effectively with global teams and manage multiple projects

● Creative thinker with a passion for storytelling and brand development

● Experience with social media analytics tools and reporting

● Organisational and time management skills 

Are you an expert in fundraising compliance who’s looking for your next career move?  

Great Ormond Street Hospital Charity are hiring for a Fundraising Compliance Manager to join our team. We rely on public generosity to continue our vital work, and face-to-face fundraising is a crucial part of this. We are seeking a diligent and experienced Fundraising Compliance Manager to ensure our face-to-face fundraising activities remain ethical, legal, and aligned with industry best practices. We are committed to ensuring we have the highest compliance standards for our fundraisers and have created this additional role in our team.  

Key Responsibilities

• Managing fundraising compliance across telephone and face to face fundraising activities.  
• Supporting on wider compliance measure across the Charity. 
• Conducting regular audits and risk assessments of fundraising teams and agencies, providing guidance and training to ensure compliance with policies and procedures. 
• Developing and delivering of audit trails of third-party agency activity, including site bookings and fundraiser recruitment. 
• Tracking and reporting on complaints and collaborating with the Senior Supporter Relations Care Manager.  
• Producing regular reports to share with the Fundraising Leadership Team and Trustees outlining Compliance actions and areas for improvement. This role is focused on compliance, but you will also get involved in training activities.  

Skills, Knowledge and Expertise

• Significant experience working within fundraising compliance. 
• Substantial knowledge of the Fundraising Code of Practice. 
• Understanding of gambling commission legislation in relation to charity lotteries. 
• Experience writing compliance reports. 
• Understanding of GDPR regulations. 
• Experience delivering training. 
• Exceptional relationship building skills. 
• Strong communication skills. 

Please refer to the full role profile for more information.

How to apply

Please click on the apply button where you will be taken to a short application form to complete.

Closing Date: 10th October 2024

Benefits

• 30 days annual leave (plus bank holidays)  
• A flexible approach to working arrangements.  
• Access to our enhanced pension scheme  
• Life assurance 
• Access to various health and wellbeing schemes, including the employee assistance programme. 

About The Charity 

Every day brings new challenges at Great Ormond Street Hospital (GOSH). Every day, over 750 seriously ill children from across the UK arrive for life-changing treatments. Every day, young lives hang in the balance as patients, families and staff battle the most complex illnesses. And every day, the brightest minds come together to achieve pioneering medical breakthroughs that change the lives of thousands of children – and change the world. This extraordinary hospital has always depended on charitable support to give seriously ill children the best chance to fulfil their potential. Without donations, Great Ormond Street Hospital Charity can’t help fund ground-breaking research, advanced equipment, child and family support services, and the rebuilding and refurbishment of wards and medical facilities. Our staff help to raise these vital funds for the hospital. A better future for seriously ill children starts with you.

Along with being awarded the ‘Sunday Times Best Places to Work 2023’, we were delighted to be recently awarded the Charity Times Fundraising Team of the Year 2023.   

Our commitment to Equality, Diversity and Inclusion

A more diverse workforce will enable us to deliver even more impact and we particularly encourage applications from communities which are under-represented in the charity. This includes people from ethnically diverse backgrounds, disabled people or those with long-term conditions, LGBTQ+ communities, and those from less advantaged socioeconomic backgrounds. Further information on our EDI strategy can be found on our site.

As a Level 2 Disability Confident Committed Employer we are more than happy to make reasonable adjustments wherever possible throughout the recruitment process. For more information on this please contact us.

Applications will be reviewed on an on-going basis and we reserve the right to close the role prior to the closing date, should a suitable applicant be found. Therefore, you are encouraged to apply right away, to avoid disappointment.

Supporter Operations Officer

Contract: Permanent, Full Time, 35 hours per week

Salary: £33,233 - £34,894 with excellent benefits

Location: London, UK
Hybrid Working: A minimum of 40% of working time is spent face to face, either in London office, or as a result of external engagement or travel for WaterAid. WaterAid is located at Canary Wharf, London and this will be your location and contract base.
 

About WaterAid:
Want to use your skills in operations & planning to play a vital role in making clean water, decent toilets and good hygiene normal for everyone everywhere? 
Join WaterAid as Supporter Operations Officer to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good. On top of that you’ll be joining a 2020 Great Place to Work® award-winning organisation. 

This role is a part of the Supporter Experience & Operations (SEO) team that sits within the Mass Engagement Department at WaterAid and aspires to deliver sector-leading supporter care, excellent supplier management and effective internal response handling operations. The team exist to champion the supporter experience across the organisation and ensure this remains consistent at every touch point.

As our organised and conscientious Supporter Operations Officer you will provide effective monitoring of our internal supporter response handling processes, including donation and query management, and bring to the role an understanding of regulations that affect the management of supporter data, and the processing of financial responses.

About the Team:
The Supporter Operations Team plays a central role in delivering an exceptional supporter experience, ensuring smooth internal and external fulfilment to maximise supporter engagement in order to meet our ambitious targets.
This role sits within the Supporter Operations sub-team, reporting into the Supporter Operations Manager. The Supporter Operations Team plays a central role in supporting our fundraising teams, to maximise supporter engagement and ensure that the fulfilment of our fundraising appeals, donor thanking and donation processes are carried out correctly and in compliance with all relevant regulations

About the Role:

In this role, you will manage the team’s workload, forecasting expected capacity to ensure that daily, weekly and monthly tasks are planned out and completed in accordance with set KPIs. As well as supporting the Supporter Operations Manager in monitoring & evaluating the performance of the Operations team using reports to investigate any unusual results/trends. 

You’ll also: 

• Bring to the role a keen understanding of supporter response handling, the intricacies of processing donations, Direct Debits, Gift Aid, and communication preferences
• Assist with due diligence processes within the wider SEO team, specifically focusing on internal data security practices, response handling accuracy, and adherence to relevant regulatory requirements such as those for Gift Aid or the BACS scheme for Direct Debits 
• Proactively identify processes for improvement across the Supporter Experience & Operations Team to deliver efficiencies and improve the effectiveness of internal procedures 

• Support campaign managers and other colleagues with any new or existing projects relating to fundraising operations, working closely with internal stakeholders, ensuring requirements are clear and fully documented

​​​​About you:

• Knowledge of the rules and regulations of Gift Aid, Direct Debit, Data protection and PCI-DSS compliance 
• Strong team player. Proven experience and/ or evidence of providing support/supervision/ training to team members
• Experience of documenting business processes, and comfortable with communicating and influencing a range of stakeholders
• Experience of income processing and donor response handling
• Excellent IT skills (use of Microsoft products, particularly Excel) with ability to analyse data accurately
• High attention to detail with ability to work methodically, ensuring minimal errors, and able to problem solve should errors arise 
• Ability to analyse fundraiser requirements, and capable of providing the best fulfilment solution working with internal stakeholders
• Proven problem-solving skills with the ability to listen, understand, analyse and resolve queries of a technical nature (incl. complex queries). Demonstrate an innovative approach to problem solving with the ability to implement robust solutions, taking into account future requirements
• Excellent time management skills. Proven ability to manage & prioritise own workload, conflicting tasks/ deadlines effectively and successfully

Closing date: Applications will close at 23:59 on 29th September 2024. Shortlisting and interviews may take place on a rolling basis and the application process will close if a suitable candidate is found prior to the advertised closing date.

How to Apply: To see the full job pack, please click ‘Apply’. Please apply by submitting your CV and a cover letter in one document in either Word Document or PDF format. 

Pre-employment screening: In order to apply for this post, you must be able to demonstrate your eligibility to work in the UK. All our vacancies require a basic Disclosure and Barring Service (DBS) check to comply with our Safer Recruitment policy.

Our Benefits:

• 36 days' holiday annually (including 8 Bank Holidays)
• Option to buy an extra 5 days annual leave
• We offer a generous pension plan with employer contribution of up to 10%
• Wide range of flexible and agile-working arrangement
• Season Ticket Loan
• Free annual eye tests
• Pay as You Give charitable giving scheme
• Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave
• Sabbaticals
• Volunteer Day

Our Commitment:

Our People Promise:
We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose - where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal opportunities:
We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.

Safeguarding:
We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. As a safeguarding measure, WaterAid carries out background checks on all potential employees. This is done following the conclusion of recruitment and prior to assuming full employment.

A small and friendly local charity is looking for someone who is organised with excellent communication skills who is keen to learn, develop and/or share their fundraising skills. This role would suit someone who is looking for a career change or has recently graudated and would like to become an excellent charity fundraiser or an experienced fundraiser who is keen to develop their skills and expertise to inform an imaginative fundraising strategy.

With over 1350 active volunteers, volunteering lies at the heart of St Peter’s Hospice. Our retail, fundraising and clinical teams rely on volunteers to keep them thriving. We have an exciting opportunity for a Hospice Neighbours Coordinator to help us meet the social and practical support needs of our patients and their carers.

About the role:

Supporting someone at the end of their life is not just about providing medical care. Individuals and communities add an important layer of extra support allowing the normal and every day to continue. As part of the Compassionate Communities agenda, our Hospice Neighbour project brings together our patients with people from their local community who provide simple social and practical support for a few hours each week.

The Hospice Neighbour Coordinator role makes this happen! The successful candidate will be responsible for developing this important service. They’ll act as a single point of contact providing timely advice and guidance for project volunteers, facilitate bi-monthly volunteer support group sessions and build relationships with both internal and external referral partners. There is a strong demand for this wonderful project and this role is a fantastic development opportunity for the service and the successful candidate.

We’re looking for a highly organised, capable and positive volunteer project coordinator. You will understand asset-based community development and have insight and experience of the issues that affect an individual at end of life. You’ll have great interpersonal skills, be approachable, open, and able to communicate with volunteers and staff across the organisation. You’ll demonstrate excellent attention to detail and accuracy in your work, have a positive solution focused outlook, and the ability to prioritise and manage a broad workload.

What we can offer you:

• Salary £27,000 – £30,000 per annum (FTE), dependent on experience.
• Working hours are 15 hours per week.
• Office location: Brentry

Due to the nature of the work involved, this role is exempt from the ROA and the jobholder will be required to undergo a Disclosure and Barring Service Check. 

We will be screening and offering interviews as we receive applications and therefore strongly encourage applications as early as possible to avoid disappointment.

We know sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for job if they don't tick every box. If you are excited about working for us and have most of the skills or experience, we're looking for, please go ahead and apply. You could just be what we are looking for! 

All applicants must be eligible to work in the UK before they apply for a vacancy and be able to provide evidence of this 

Lead a small team raising the resources and engaging with audiences to support the delivery of wide ranging services helping refugees, asylum seekers and vulnerable migrants to settle and thrive locally. You will deliver income and support by managing your own small team and collaborating with the rest of the organisation to tell stories, share information, build understanding and deliver the income needed to run the organisation. We pride ourselves on quick and dynamic responses to new arrivals and changing needs and want a manger who will relish their part in this.

With a current turnover of £1.5-£2 million, from a good mix of trusts, foundations, individuals, contracts, partnerships, community, there is a constant need to manage amd renew relationships. There is also potential to develop new or underdeveloped areas of collaboration and income.

The manager will have proven all round experience and a track record of delivering income from multiple and varied sources. They will need to work from the Oxford office at least two days a week to build relations with other teams. Beyond that location and working hours are flexible. 

CASPA is a passionate local charity that encourages autistic pride, self-advocacy, life skills and safe, inclusive community connections. We aim to build a society in which autistic people feel understood and empowered to be their full self and live their best life. 

We are recruiting for an experienced Communications and Fundraising Assistant to support the Communications and Fundraising Manager with planning and delivering CASPA’s digital and community (events and individual) fundraising campaigns.

The successful candidate will support individual fundraisers to ensure they have the resources required to raise funds for CASPA and generally assist with CASPA’s communications function and brand development. 

The ideal candidate is a creative self-starter with an eye for detail and design who will be able to communicate our mission and purpose through our brand and social media presence and effectively engage our members, funders and other stakeholders. 

We are looking for a proactive, highly organised team member who communicates professionally and positively with a wide range of stakeholders and takes pride in the quality and impact of their work.

We are keen to attract candidates with lived experience of neurodivergence and who are keen to contribute and bring their best selves to our diverse team. 

Ability to travel in and around the Bromley area is essential to the role.

We are a person-centred organisation that recognises the commitment and passion our staff team bring to work and their dedication to delivering impactful services and support to our members. We show our appreciation by looking after our team's wellbeing and supporting them to achieve a healthy work-life balance. We offer staff benefits such as enhanced annual leave, an Employee Assistance Programme, wellbeing resources, contractual sick pay, learning and development opportunities, and more. 

Join Cycle Sisters as our new Fundraising Lead to help us generate the resources we need to change the lives of more women through our cycling programmes.

Key info: 

Role title: Fundraising Lead 

Contract type: Self-employed (currently exploring moving to payroll in near future) 

Hours: 14 hours per week.   Hours can be worked flexibly but need to include some fixed hours during weekday standard working hours and ability to occasionally attend evening/weekend events

Duration: 2 year contract with opportunity to extend dependent on funding 

Rate: £23 per hour 

Location: Home-working but need to be based in London for travel to events and activities 

Reporting to: CEO

How would you contribute to Cycle Sisters’ mission? 

Cycle Sisters has grown hugely over the past few years, with an expanded range of programmes and activity. We are keen to continue this journey of growth and have just finalised a new strategy for 2024-2027 which prioritises reaching more women and girls, and ensuring our financial sustainability.

The Fundraising Lead will play a critical role in supporting our ‘sustainability' strategic priority to ensure Cycle Sisters can access the resources it needs to keep making a difference.   This post-holder will lead on growing Cycle Sisters’ unrestricted income, with a focus on community fundraising and corporate partnerships.

The post-holder will need to be an excellent networker, confident in representing the organisation externally and able to motivate a range of stakeholders to financially support Cycle Sisters’ work.

What would you be doing?

Below is a list of responsibilities which provide a broad outline of the role.   This is not an exhaustive list as Cycle Sisters is a small team which requires flexibility.

This is a new part-time role and we will work with the successful candidate to develop a workplan which is realistic within the hours available.   There will also be support from other team members on some of the areas of work.

General responsibilities 

• Develop strategies to achieve income targets across the areas outlined below 

• Ensure all fundraising initiatives are properly planned, delivered, monitored and evaluated.   All activities should be conducted in adherence to best practice, Cycle Sisters’ ethical policy and charity law. 

• Represent the organisation externally including networking, delivering presentations and speaking at events 

• Work with the Communications & Media Lead to create compelling fundraising messages and materials for a range of audiences 

• Work collaboratively with other team members in Cycle Sisters to maximise all opportunities for fundraising 

Individual Giving and Community Fundraising 

• Oversee event/challenge fundraising, liaising closely with volunteer fundraisers to maximise income and ensure fundraisers feel valued and appreciated 

• Work with the Communications & Media Lead to ensure donors feel valued and appreciated 

• Develop and implement a regular giving strategy, helping us to progress donors from one-off to regular giving

• Work with the CEO to develop a “membership” scheme to generate regular income from Cycle Sisters’ participant network with incentives and benefits for members 

• Work with an external agency to secure income through digital fundraising 

Corporate Fundraising 

Working closely with the CEO: 

• Develop relationships with existing corporate partners, ensuring partners feel valued and are receiving regular updates

• Research and identify new corporate fundraising prospects.  Develop relationships through networking and representing Cycle Sisters externally.

• Create tailored packages to secure in-kind and financial support from corporate partners 

• Develop ideas for earned income services for corporate partners e.g. led rides 

Who are we looking for? 

Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single requirement.   At Cycle Sisters, we are dedicated to building a diverse and inclusive organisation, so if you’re excited about this role but your past experience doesn’t align perfectly with everything listed below, we would encourage you to still apply. You may be just the right candidate for this or other roles.

Please note that we are only able to accept applications from female applicants due to the nature of our organisation and cause including the fact that the successful candidate would be required to interact with, represent and work within women-only spaces.

Essential 

• At least 3 years’ experience in a charity fundraising role or similar roles 

• Evidenced track record of personally meeting fundraising targets in previous roles 

• Networking, negotiation and people skills with the ability to inspire, motivate and build relationships 

• Public speaking skills

• Ability to develop and implement strategies as well as be involved with operational delivery, requiring good attention to detail 

• Written communication skills with the ability to tailor messaging, pitches and projects to differing donor needs and requirements 

• Organisational, planning and project management skills, with ability to be self-directed and work independently 

• Research skills, including identifying potential supporters and prospects 

• Experience and understanding of Muslim communities and of the networks and stakeholders Cycle Sisters engages with

• Commitment to the aims and values of Cycle Sisters including inclusion and diversity 

Desirable

• Well networked with corporates including (but not exclusively) within the Muslim community

• Experience of and passion for cycling, active travel or sport in general

Accessibility and further questions

One of Cycle Sister's core values is inclusion and we aim to reflect this in our recruitment processes. We encourage applications from a diverse range of people and are keen that our application process is accessible to those who are neurodivergent or have other access needs.

If you require any particular adjustments during the recruitment process or would like to understand any elements of this role's structure, contracting arrangements, responsibilities or anything else related to this role, please contact us.

What is Cycle Sisters? 

Cycle Sisters is an award-winning charity which supports Muslim women and girls to change their lives through cycling.  We are passionate about ensuring everyone has access to cycling without having to compromise cultural or religious values.

We have a thriving network of over 1500 women and operate women-only cycle groups across 10 London boroughs, led by a team of nearly 100 volunteer Ride Leaders.  We also have activities for teenage girls and our Tri Sisters project supports Muslim women to take on triathlons.

Our work is changing lives.  In our most recent impact survey,  92% of our participants reported improved physical and mental health, 85% felt more connected to their local community and 90% felt more confident in general.
 

Why join Cycle Sisters? 

• We offer a flexible working opportunity which can fit around other work and life commitments.   Many of our team are mums who work part-time at Cycle Sisters. 

• We offer the autonomy to shape both the role and Cycle Sisters’ future development and be part of making a real difference to the lives of women and girls. 

• We offer access to free/discounted places for exciting cycling events and challenges. 

• We are an inclusive and supportive organisation which values diversity. 

About us Strides Katherine Price Hughes House (Strides KPH) is an Independent Approved Premises commissioned by the Ministry of Justice. Approved Premises (APs) contribute to the effective risk management of men released from prison by providing an enhanced level of supervision, monitoring and rehabilitation within the community.

The post requires experience of working with complex and vulnerable people and an understanding of residential setting within the Criminal Justice System.

Job Description

Strides is looking for a reliable and experienced Residential Assistant to join our team. 

MAIN DUTIES AND RESPONSIBILITIES

• Assist in the supervision of residents in accordance with policy and practice under the direction and guidance of managers and relevant staff where necessary. Deal with routine issues raised by residents on a day-to-day basis.
• Staff and supervise the Approved Premises during designated shifts, referring serious incidents to designated on-call Manager and adhere to the procedure of completing incident reports as necessary.
• Ensure enforcement of Approved Premises rules and deal with any breaches in accordance with procedures. Respond appropriately to abusive or aggressive behaviour.
• Demonstrate pro-social modelling skills by consistently reinforcing pro-social behaviour and attitudes and challenging anti-social behaviour and attitudes
• Liaise with Key Workers, Deputy Manager and Manager as appropriate to share issues concerning residents.
• Process information and maintain records including inputting information on the database system by recording any significant occurrences relating to residents during shift.
• Contribute to the work with substance misusers in accordance with relevant policies, practices and protocols e.g. dispensing/recording medication, drug/alcohol testing if requested by the management team
• Answering the telephone and door and deal with any callers to the Approved Premises including monitoring the work of contractors’ accordance with procedures.
• To monitor and record residents’ movements in and out of the building.
• Contribute to the maintenance of a healthy, safe and productive work environment, including familiarising and using appropriate health and safety equipment. Monitor and record Health and Safety checks and related issues.
• Create effective and maintain effective working relationships.
• To represent the Approved Premises and West London Mission in a professional and competent manner. To attend supervision and appraisal meetings as required.
• Participate in training and development activities.
• Report any maintenance or security issues in accordance with procedures.
• Conduct curfew checks, wellbeing checks, fire alarm tests, room searches, clearing of residents’ room as required and monitor CCTV equipment.
• Maintain an active presence in the AP at all times. Regularly engage with residents in a pro-social manner. Contribute towards the protection of residents, e.g. monitor in line with risk assessments.
• Support the arrangement and delivery of purposeful activities for residents within the premises and undertake effective induction of residents.
• Undertake First Aid if a resident is injured or self-harms.
• The Approved Premises managers may require such duties commensurate with the responsibilities of the post and grade as.

PERSON SPECIFICATION

We seek Residential Assistants who can demonstrate the following competencies to a high level. We will be looking for evidence of all the following key competencies during the selection process, if you are shortlisted.

Client focus

Demonstrates consideration and respect to all stakeholders and acts in accordance with Strides' diversity values.

Organisation and planning

The ideal candidate is self-motivated with a high level of time management and is able to meet conflicting deadlines whilst still producing a high level of quality.

Proactivity and initiative

Demonstrates an ability to challenge the current operating procedures with suggestions of their own.

Communication

In both oral and written format, the ideal candidate will demonstrate clarity and concise delivery using appropriate language.

Team Work

Self-aware, approachable and reliable. Is able to build lasting working relationships.

Administration and IT

Able to manage databases (or information) accurately in paper and electronic formats, and is compliant with data protection laws and confidentiality.

Reasoning and problem-solving

Ability to respond appropriately to challenges and implement new ideas to solve and overcome problems.

Work with external agencies

Liaises and works well with external agencies and contacts.

Please use your application to demonstrate your capacities in relation to each of the criteria listed in the sections below. Please address the criteria in your application in the order they appear.

Experience

Minimum 5 GCSEs at Grade C or above (including English and Maths), or equivalent qualification or relevant work experience with the ability to evidence high level numeracy and literacy skills needed to read, understand and interpret policies and the ability to write reports and correspondence for internal and external stakeholders.

Experience of working with a diverse range of people who have understanding of a range o social and persona difficulties, ideally those with experience of the Criminal Justice System.

Experience of working in a residential setting

Experience of working with people with challenging behavior

Knowledge

An understanding of the underlying issues which contribute to offending behaviour

Understanding of the risk management of service users

Understanding of good Health and Safety practice

Understanding of good anti-discriminatory practice

Skills & Abilities

Good oral, written, administration and IT communication skills

Ability to work as part of a team

Ability to relate to residents in both support and authority roles

Ability to prioritise workload and manage time effectively

Commitment to the values of Strides and an understanding of its ethos

Job Type: Full-time

Pay: £29,269.00 per annum

Benefits:

• Company pension
• Cycle to work scheme
• Life insurance
• On-site parking
• Sick pay

Schedule:

• 12 hour shift

Ability to commute/relocate:

• Islington, N5 2EA: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Work Location: In person