Communities Manager Jobs

Job Description

Title of post: Regional Port Chaplain Northern Ireland

Responsible to: Senior Area Port Chaplain

Hours: Full-time, 40 hours per week

Responsible for: Stella Maris Ship Visitors and other local volunteers

MAIN PURPOSES OF THE JOB

The Stella Maris (SM) Regional Port Chaplain will promote the vision, mission and values of SM in caring for all seafarers and fishers by helping to meet their pastoral and spiritual needs. They will recruit, train and support SM staff and volunteers for the port and will maintain good relations with local parishes and the local diocese. They will work ecumenically with members of other Christian maritime societies with whom SM works.

1. To meet the welfare and pastoral needs of all seafarers and fishers equally according to their needs and wishes. To be an advocate on their behalf, upholding the dignity of each. Through regular and frequent ship visiting, to understand the working and living conditions of the seafarer and fishers and be able to work for justice and for the well-being of all crew members without distinction.

2. To address the communication needs of seafarers, providing transport, news, and access to telephone and internet facilities.

3. To address the welfare needs of seafarers and fishers, including support with money transfers, hospitality, and crisis support, e.g. abandonment, injury and death, detainment, bereavement, advice and access to medical care.

4. To meet the ecclesial, spiritual, and sacramental needs of Catholic seafarers and fishers; to facilitate the religious and spiritual needs of others and to be a pastor to all, sharing one’s faith as appropriate.

5. To participate in SM conferences, ongoing formation and other professional courses as required.

6. To supporting seafarer centre functioning.

7. To recruit, train, develop and retain a SM ship visiting volunteering team.

8.  To represent SM on the local Port Welfare Committee(s), to include attending such meetings and submitting reports. 

9. To liaise and maintain good working relationships with all port stakeholders, including the Maritime and Coastguard Agency, the International Transport Workers’ Federation, port health, harbour masters, dockers, security, and shipping agents.

10.  To work in an ecumenical and multi-faith context by respecting the differing religious and spiritual needs of seafarers drawn from diverse regions throughout the world.

11.  To encourage and support the development of an ecumenical service to seafarers through engagement with our ecumenical colleagues, including the Mission to Seafarers, The Fishermen’s Mission, The Sailors’ Society (to name a few).

12.  To engage with local maritime colleges.

13.  To engage with the local press, in particular the local Catholic diocesan press.

14.  To represent and be a proactive advocate for SM at Deanery meetings, in local parishes, in schools, with diocesan Justice and Peace networks, with migrant communities, in the local Catholic community and in the local community as a whole.

15.  To support the Fundraising and Communications team with the development of local fundraising initiatives.

16.  To promote SM internally and externally so as to ensure a highly motivated workforce and a positive external image.

No job profile can cover every issue which may arise within the post at various times and the post holder is expected to carry out other duties from time to time.

About the Brent Centre for Young People (BCYP)

The Brent Centre for Young People is the leading mental health charity for young people in Northwest London, helping over 700 young people a year with a wide range of issues. We offer specialised treatment in the areas of depression, suicide prevention, tackling self-harm, eating disorders, exam anxiety and more. Our approach is rooted in psychoanalytic psychotherapy. We aim to reach significantly more young people in the years ahead, drawing on our heritage that combines specialist treatment in-house and outreach into communities. The Brent Centre is also an important Research Centre on Adolescent Breakdown and Adolescent Psychotherapy.

Fundraising at BCYP

BCYP has historically been very successful in raising funds from non-statutory sources, particularly trusts and foundations, and is grateful to hold a number of established relationships with grant- makers. We work hard to ensure that we submit excellent, data-driven applications and evaluations. Until now, applications have largely been submitted by our Fundraising Manager- Trusts & Foundations, with occasional support from a freelance bid-writer. We now want to recruit a new member of the team, to help us to grow our income stream in this area and help us to steward these key relationships.

In this exciting newly created role, you will be responsible for helping to grow our income from grant- makers to design and promote funding opportunities, and to steward relationships with supporters through the giving cycle. We are looking for a fundraiser with at least three to four years of experience in identifying prospects and grant-writing, and who has experienced success in securing funds. Vitally, we want to recruit an individual who is as committed to Brent’s vision, and who will work with us to help us be there for young people in the coming years.

Director of Fundraising

Both full and part time hours considered

Minimum of 32 hours per week over 4 days

Up to £65,000, dependant on experience (pro rata to 36.5 hours for part time)

Treloar’s is a charity which runs one of the UK’s largest specialist education centres for young disabled people to live and learn. Through our school and college, we offer students the opportunity to fully take part in life and achieve their aspirations.

This is an exciting opportunity for an experienced, dynamic, and professional fundraiser to lead the team at Treloar’s. As the Director of Fundraising, you will develop and implement innovative fundraising strategies, oversee a dedicated and passionate team and support them in generating significant income through a variety of channels, including trusts and foundations, events, corporate partnerships, individual giving, and major donations.

We are looking for someone with a strong track record in senior-level charitable fundraising. You should bring advanced knowledge of a wide variety of fundraising channels, compliance expertise, and exceptional leadership skills. Experience in the education or disability sectors and relevant qualifications in fundraising are advantageous.

In return, we offer a competitive salary and the chance to make a meaningful impact on the lives of young people with disabilities. We also provide a flexible work environment with options for home and office working (minimum 3 days a week in the office), as well as part-time opportunities.

Informal chats about the role are welcome – get in touch with Sophie Milroy, Recruitment Specialist Lead.

We offer:

• 27 days annual leave per year plus bank holidays
• An opportunity to work on site with industry experts
• Excellent paid training and development opportunities
• Life insurance, Group Personal Pension & Occupational Health schemes
• Health Cash Plan & Perkbox discount scheme
• Free wellbeing activities (e.g. gym/yoga)
• Free parking & many other benefits

How to apply?

To apply, please complete our Online Treloar Application Form, alternatively please call our Recruitment Team to discuss further.

Closing date: Tuesday 8th October 2024

Treloar Trust is committed to safeguarding children, young people and vulnerable adults. All successful candidates will be subject to a DBS Check along with other relevant employment checks.

Treloar Trust, responsible for Treloar School and Treloar College, is an equal opportunities employer and operates a no smoking policy. Registered charity number 1092857.

Commercial Property Lawyer – Fixed Term Contract

Full Time – We are happy to consider applications for part time (3 days a week on fixed days due to business requirements) 

Hybrid Working

Our offer to you

We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. You will receive:

• Competitive salary and pension scheme
• 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years
• Hybrid, Flexible working
• Cycle to work scheme Electric Vehicle Scheme
• Health and Wellbeing portal – access to financial, health and wellbeing support and an Employee Assistance Programme
• Discounts – you will have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping

About Us

This is a fantastic opportunity to join a team of over 1,700 employees and over 29500 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning.  As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future. 

St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services (e.g. Ambulance response, Falls response, Night Time Economy and Homelessness outreach) and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them (e.g. our Volunteers and Community Advocates, NHS Cadets and Young Responders programmes). There is also a buoyant social enterprise network which delivers first aid training and supplies medical consumables to businesses and consumers.

Job Summary

The Commercial Property Lawyer is responsible for providing legal advice on Commercial Property matters generally and playing an important role during the rationalisation of the Charity’s property portfolio. A key element of this role is also to provide business as usual support to the Senior Commercial Property Solicitor and other lawyers within the Legal Team.

About You: 

 To be successful in this role, you will be educated to a degree level, qualified Barrister or Solicitor of England & Wales with at least 3 years post qualification experience and current practising certificate, solid experience of Commercial Property Law and Practice and resourcefulness to develop solutions to complex legal or regulatory challenges. 

 About The Role 

Prepare, review and negotiate complex and routine Commercial Property transactions involved with the disposal of a significant commercial property portfolio via public auction or private treaty. 

Obtain s119 reports and liaise with relevant professionals eg. surveyors to achieve best value for these properties; Liaise with external counsel, draft, review and negotiate contracts; leases, licences, transfer deeds, deeds of surrender and similar documents (with Senior Commercial Property Solicitor’s guidance) 

Analyse title documents and legal descriptions of property; prepare reports on title; prepare completion statements and invoices; prepare Land Registry applications. 

Please see the job description for more detail (this can be viewed on our website or once you click apply)

If you are a current St John Ambulance employee, please apply here: Click here

For all other candidates, or St John Ambulance volunteers wishing to apply: please apply below

We reserve the right to close this vacancy early if we receive high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible.

St John Ambulance are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve.At St John, everyone is valued and supported to thrive, we have several networks including Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women’s groups.  We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equality, diversity and inclusion.

Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy.

Would you like to be part of our Programmes and Advocacy team, supporting our exciting global strategy to make Leprosy and Lymphatic Filariasis diseases of little consequence?  If your answer is yes, then we want to hear from you. We are looking for a Programmes Officer to join our team. You will have the following knowledge and experience:

• Bachelor’s degree in Public Health, Social Sciences, International Development, or related field or equivalent experience.
• Experience in project coordination, preferably in the health; humanitarian or in the international development sector.
• Ability to plan, execute, monitor, and evaluate projects effectively.
• Experience in coordinating multiple tasks and managing timelines effectively.
• Experience in data collection, analysis, and reporting is an advantage.
• Experience with statistical analysis software or GIS mapping tools.

The purpose of the role is to provide essential support to a small, dedicated team within the UK Programmes and Advocacy team, facilitating the effective planning, implementation, and monitoring of projects aimed at addressing leprosy and LF. Working closely with the Senior Programme Manager, MEAL Manager, Advocacy Manager, and Research and Technical Advisor, the Programmes Officer will ensure seamless coordination of activities, enhance data-driven decision-making processes, and contribute to impactful advocacy and research initiatives.

It is an exciting time to be coming joining Lepra. We have just completed developing our new multi-year global strategy to take us through to 2030, and to guide our work into the future; and we are using our Centenary year in 2024 as a springboard to launch us into our new strategic period.

As well as the above knowledge and experience you will also have the following skills:

• Strong organisational skills and attention to detail.
• Excellent administrative skills, specifically Excel and significant experience in MS Office packages.
• Excellent written and verbal communication skills.
• Ability to work collaboratively in a small team and across departments.
• Ability to work independently, be flexible and prioritise workload.
• Ability to handle multiple projects simultaneously and meet deadlines.
• Ability to travel within the UK and overseas.
• The right to work in the UK.

The salary for this position is £26,999 (FTE) – Lead Level.  We have fully embraced flexible working and the role can be either fully remote, hybrid or fully based at our Colchester offices. We offer a lot of flexibility in working practices and there is free reserved parking available. We also offer
26 days annual leave plus public holidays (pro-rated), pension, and support from an in-house well-being team.

Please refer to the full job description for further details on the role.

 Please check your email inbox and spam/junk mail folder for any email correspondence for this vacancy.

If you require any reasonable considerations such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.

About UP

Unlocking Potential deliver high performing therapeutic programmes and education provision for children and young people with SEMH needs. We work in collaboration with families, communities, and other partners to ensure that children and young people access the interventions they need to thrive.

Mission

We work collaboratively with communities to enable children and young people with social, emotional, and mental health needs to unlock their full potential

Values

Trust

We build trust by being honest, transparent, and accountable in the way we work with children and young people, staff, and partners and by providing services and programmes whose outcomes are measurable and evidenced based.

Collaborative

Relationships are at the heart of our work. We prioritise communication and collaboration with partners, families, and communities, believing that by working together we create more effective and holistic outcomes for children and young people.

Empowering

We co-create opportunities for our children, young people, parents/carers and staff to actively participate in decision-making that influences change. We promote the voices of children and young people in our organisation and the wider community.

Nurturing

We provide a nurturing approach based on safety and space for creativity, exploration, and growth. We support and care for our children, young people, and staff to realise their potential.

Impact

We are committed to measuring our impact through a data driven method to develop our programmes and make a greater difference to the lives of children, young people, and their parents and carers.

Role Overview

We are recruiting for an enthusiastic and versatile Data and Impact Officer to join our supportive and talented team. You will be passionate about using your knowledge and experience to further the important work of UP in supporting children and young people with SEMH needs to reach their full potential.

This is a new role to our charity, in response to our growth, and you will play a key part in supporting our services and future plans. Able to thrive in a varied and busy role, you will be confident in working across different areas including data management and reporting, systems administration and maintenance, and effectively demonstrating the impact of our work.

You have significant experience of individual client work with adults/young people in an addictions or social care setting. You also have knowledge of drugs, alcohol, and health-related issues, and the interventions that are effective in supporting behaviour change. All you need is the perfect environment to put your skills to great use. Welcome to Aquarius as a Substance Misuse Team Leader.

Aquarius is a charity that helps people and communities overcome the harm caused by alcohol, drugs and gambling. Right now, we’re looking for someone like you to join our NGAGE Young People’s Service in Northampton. NGAGE is an early intervention drug and alcohol service for young people aged 10-18 and we provide information, education, advice, and support to young people concerning drug and alcohol use.

As Team Leader you will ensure good clinical practice and ensure the service operates within policy and statutory requirements. You will also provide induction, supervision, coaching and work and development reviews. In addition, you will:

• Deal with performance management issues
• Assist in the recruitment of team members and volunteers
• Develop and maintain effective liaison with commissioners and service providers
• Manage the budget for the service, ensuring appropriate recording and data reporting
• Actively promote Aquarius’ values and mission.

Ideally you have:

• A professional qualification in health/social care, youth and community work, (e.g. NVQ Level 4 or above, DipSW, Mental Health Nursing, Counselling, Addiction Studies).
• Proven experience of working in the substance misuse field and a commitment to complete further training as required
• Knowledge of drugs, alcohol and health-related issues, including interventions that are effective in supporting behaviour change
• Experience of staff supervision/management/training and demonstrable skills in partnership working (including voluntary and statutory services)
• A good understanding of safeguarding
• Good IT skills and a flexible can-do, person-centred approach.

In return, you can expect some great benefits, including 32 days' holiday, contributory pension scheme, employee assistance programme and childcare vouchers, plus exceptional professional development and training opportunities.

This permanent full-time role requires the post holder to work 37 hours per week.

We are committed to increasing our diversity and we welcome applications from those with lived experience.

This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted. 

Aquarius was a subsidiary of Richmond Fellowship, with both organisations being part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. On 1st June 2024 Richmond Fellowship merged with Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. At the same time, Aquarius became a subsidiary of Humankind, with no impact to terms and conditions of employment. In October 2024, Humankind will be renamed to reflect the new organisation, of which Aquarius will remain a subsidiary.

The role:

We’re seeking an engaging, organised and experienced individual to join our fantastic Mass Fundraising team on a 6-month fixed term contract! 

This role is integral to the delivery of our ambitious Mass Participation fundraising budget. You will support on the delivery of new and existing insight-led fundraising products and reaching targets. You’ll achieve this by leading on end-to-end processes, supporting the Mass team on large-scale projects and campaigns with the aim to increase acquisition and improve retention, as well as using your excellent relationship skills you’ll engage with and steward our supporters. 

About You 

• You will have a good knowledge of Community and Individual Giving fundraising and have worked in a fundraising or a Supporter Care team with a focus on community and events supporters and fulfilment 
• You will have an excellent track record of engaging with supporters through a range of channels including SMS, phone and email stewardship including but not limited to: event good luck calls, sponsorship chasing, general fundraising support
• You will have Community and events/fundraising process delivery experience including experience of Raisers Edge (preferable), updating data files
• You will be able to start in the team at short notice 

If this sounds like you – we’d love to hear from you!

About Working for Us 

This is a fast-paced and growing organisation that is really committed to making a difference. Being a part of our team is being part of a thriving, positive, dynamic, successful, and welcoming community that is making an impact. We will support you and develop you should you wish this, and you get the opportunity to be involved in activities outside the scope of your immediate role. We care about your health and well-being and your work-life balance, and you will feel that your contribution is valued and matters. 

About Us  

Pancreatic cancer is a tough one but we're taking it on. It is tough to diagnose, tough to treat, and tough to research. For too long this disease has been side-lined. We want to make sure that everyone affected by it gets all the help they need. Together we are taking on pancreatic cancer. Underpinning this vision are our  values: 

• Courageous
• Collaborative 
• Compassion

We cannot achieve our vision without employing people who are committed to our vision, strategy, and values. 

At PCUK our ambition is to create an inclusive working environment that reflects the communities and audiences that we engage with and where everyone can be their true selves, where they feel respected, championed, heard, and supported.  We want our workforce to achieve their potential, understand their contribution and feel proud of their impact by creating a culture and organisation that is genuinely inclusive by advancing equality, diversity, inclusion, and belonging through our policies and practices. 

We believe diversity drives great outcomes by encouraging the different points of view that come from a diverse workforce. We want to hear from and engage with people whose experience of dealing with this disease may be very different depending on their individual circumstances and  background can think of no better way to do this than by ensuring that this role fully represents our intent therefore we are especially keen to consider applications from suitable applicants who consider themselves to be in areas that appear underrepresented within the charity sector. 

How to apply 

• You can download the Job Description and Person Specification for full details of the role. If you have any questions about this role that we’ve not answered, please get in touch with us.
• To apply, please complete the online application form, setting out why you are interested in the role and how you meet the person specification criteria. This information will be used to select candidates for interviews. 
• You will need to have the right to work in the UK as we are not able to provide sponsorship for this role.
• Please note that interviews will be held on a rolling basis and we may close the job application down if we successfully find a candidate

No agencies/sales call please – as a charity we work hard to keep our costs down and therefore will not be engaging agencies to support this recruitment. 

The Development Trusts Association Wales (DTA Wales) is an independent practitioner-based membership organisation promoting the work of, and supporting the growing network of, community enterprises in Wales. Our members are all independent not-for profit organisations who are serving their communities through a wide variety of services and initiatives.

We are seeking a skilled and adaptable comms professional to deliver engaging communications and event support in both English and Cymraeg for DTA Wales and our Egin programme. We need someone who loves telling stories to convey the power of community action, and who excels at curating online and in-person events which support it.

DEADLINE - Midday October 3rd 2024

Please find the job pack and application form on our website.

Fundraising Supporter Development Coordinator

About the role

As CUF works towards a new strategy and refreshed mission, vision and values, fundraised income is crucial for supporting its programmes and core operations. You will coordinate campaigns, direct marketing appeals and other supporter communications, using fundraising best practice, to maximise Church Urban Fund’s income for all components of individual and church giving. This role will report to the Head of Fundraising and Communications.

Job Description

Location: Hybrid: Office base is in London with expectation for a minimum of one day per week in the office (The Foundry, 17 Oval Way, Vauxhall, London, SE11 5RR)

Contract: Permanent

Hours: 35 hours per week (flexible working arrangements considered)

Salary: £32,000 – £35,000 depending on experience.

Annual Leave: 22 days + 3 CUF discretionary days + Bank Holidays per annum.

Key Responsibilities

Instigate and undertake activities in the following key areas:

· Individual Supporter Acquisition

· Individual Supporter Development

· Individual Supporter Journeys and Touchpoints

· Manage income and expenditure budgets

· Work across the team

· Work across CUF

How to apply:

To apply, please send/email an up-to-date CV and covering letter outlining your relevant skills and experience, relating to the listed responsibilities, skills and experience

Closing date: 5:00pm Friday 4th October 2024 with interviews during week commencing 21st October 2024 (in London)

Church Urban Fund is an equal opportunity employer and values diversity.

About HMFC

Are you interested in joining a team that is seeking to support everyone's life journeys?

Heathrow Multi Faith Chaplaincy (HMFC) is a Charity based at Heathrow Airport working with both passengers and staff of all faiths and none. If this is something you might be interested in then click on the link below.

What we are looking for

We are looking for an experienced administrator who can work respectfully with everybody, who is both a team player and able to work independently, you must have high standards of integrity and be able to keep confidences. You will be able to prioritize tasks to meet multiple deadlines and have strong organizational skills. Some of your duties would include:

  I. Personal Assistance & Administration supporting the Head and Deputy Head of HMFC.

II. Governance Support

III. Verification and data administration

IV. Coordinating specific projects

What we provide

We provide 25 days annual leave + Statutory Bank Holidays, and pension where the current maximum contribution made by HMFC is 7% of salary and the minimum contribution made by an employee is 5% of salary/ eligible earnings

Please refer to the attachment below for the full job pack and person specification.

Associate Director, Engagement (Major Gifts), UK & Europe
Thunderbird School of Global Management at Arizona State University
£68,000-£75,000
Permanent, Full-Time
Home-based (UK)

Are you a major gifts fundraiser ready for a new and exciting opportunity? Perhaps you want to work for a globally renowned institution, addressing the world’s most pressing needs with impactful solutions?

Thunderbird School of Global Management at Arizona State University is the world’s leading institution for global leadership, management and business education - but it is much more than a school. It is the world’s only truly global and multinational management school, delivering cutting-edge programmes training the next generation of leaders and innovators across the globe.

We are recruiting our new Associate Director, Engagement (Major Gifts), to help shape the future of Thunderbird and ASU in the UK and Europe.  As a member of a small but mighty team in the UK, you will work remotely with teams of skilled and dynamic colleagues based predominantly in Phoenix, Arizona, as well as others around the world.

As the Associate Director, Engagement, you’ll have the opportunity to engage with the unique, vibrant global community that is Thunderbird and ASU. You will be fundraising for dynamic priorities such as scholarships, collaborative and impactful programmes, centers, professorships, and more.

This is a chance to be part of an institution that is multicultural, diverse and inclusive, and whose alumni are genuinely changemakers.  You will be working for a truly global organisation with an outstanding reputation and almost limitless potential. 

Thunderbird is partnering with Constellate Global Talent on this search.

Interested?

The candidate pack and details to contact us for a confidential discussion are attached. 

To apply, please send your CV and cover letter via CharityJob or Institute of Fundraising no later than midnight on 2 October 2024.

Please do not apply via the Arizona State University website. No agencies please.

The Youth Endowment Fund  

Head of Evaluation (Targeted Projects)

Reports to: Assistant Director of Impact, Programmes and Partnerships

Salary: £64,500 

Contract: 12 month – Fixed term 

Location: Central London/Hybrid* 

Application closing: 9:00am Monday 14th October 2024 

We’re here to prevent children and young people becoming involved in violence. We do this by finding out what works and building a movement to put this knowledge into practice.  

Absolutely central to this is designing, commissioning and managing complex and rigorous impact evaluations with experts in the field. The new government has an ambition to halve knife crime within a decade, and we’re anticipating opportunities to work with them to build evidence on new approaches to tackling violence involving children. Your role will focus on creating and making the best of those opportunities. You will: 

• Serve as a senior member of the team. YEF is buzzing with activity and in order to prevent any bottlenecks, we need to expand our senior capacity. 

• Run and manage closed calls for complex evaluations commissioned under Targeted Projects. For each of the programmes we work with, we find and appoint independent evaluators. 

• Expertly manage relationships with key stakeholders. Aside from evaluators, we work closely with other grantees and partners. 

• Represent YEF at governance meetings and other external engagements. We’re passionate about our mission, proud of the work we’re doing to get there, and we’re keen to share this with stakeholders.  

• Provide support and counsel to our team of Senior Evaluation Managers and Evaluation Managers. This team closely manages over 35 efficacy trials, over 20 pilot studies and even more in the earlier stages of evaluation. 

• Tightly manage and quality assure evaluations commissioned under Targeted Projects. YEF has set processes to maintain high standards and rigour. This role will ensure all evaluations adhere to these. 

When applying for this role, please ensure that your cover letter can answer, within a maximum of 1000 words, the following questions: 

1. Please share why YEF’s mission is motivating you to apply for this role. 

1. Give clear examples where your experience directly relates to the “About You” section in the JD. 

We aim is to reflect the diversity of the communities we intend to serve at all levels of our organisation and encourage applicants from Black, Asian or other minority ethnic backgrounds.  

Service Designer
Home based, remote working 
£42,000 - £45,000 pa plus excellent benefits
35 hours per week

Do you enjoy working in cross-functional teams to design end-to-end services and experiences? We are looking for a brilliant Service Designer to join our team, designing, building and iterating services and products that span the whole of RNID. With a focus on translating and joining up user and organisational need, you will support us to deliver user-centred services to the 18 million people in the UK who are deaf, have hearing loss or tinnitus. 

You should have professional experience working as a Service Designer or in another similar role. Our Service Designer will design user-centred experiences for complex services. You will:

Be passionately user-focused by recommending and supporting suitable approaches to understanding users and their needs. You support colleagues across a variety of roles to translate user insights into outcomes.

Ensure evidence and context-based design by collecting and synthesising evidence from best practice, research, and testing to inform your work.

Understand strategic goals and deliver work that supports them while considering organisational constraints. You focus on outcomes rather than solutions.

Collaborate in partnership with multiple teams and roles across the matrix to design the very best outcomes.

Create strong relationships by identifying and engaging key stakeholders. You listen to their needs and use evidence to bring the user need to life and to explain and influence decisions. 

Prototype for both digital and non-digital services, working with designers and non-designers. You use prototyping to test and iterate designs and choose the right level of fidelity for the task.

Bring a digital perspective by being responsive to changes in technology and being able to design services that meet users’ needs in the digital environment. 

You are passionate about user-centred design and placing people who are deaf, have hearing loss or tinnitus at the heart of cohesive, impactful services. You are confident engaging with and influencing stakeholders and involving subject matter experts and users throughout the design process. You instinctively ‘think ‘outside the box,’ striving for excellence, and you work well autonomously and as part of a team.

We are RNID.  Together we’ll make life more inclusive for deaf people and those with hearing loss or tinnitus.  

Our charity has been through a complete transformation, while building on the best of our past.  We’ve returned to our former, much loved name, become wholly remote working, and established a new strategy, focused on reaching the 12 million people in the UK who are deaf, have hearing loss or tinnitus. 

We are creating a radically different culture which is externally focused, curious, evidence-based, deliberate, agile, and future orientated.  Our values are at the heart of what we do.

We strive to be and continue to connected to our communities, insightful and confident in what we do and who we are, curious in everything we do and passionate about our purpose.

We are ambitious and this is where you come in.  

We champion the value of difference and equality and celebrate our diverse and inclusive workforce. We actively encourage applications from eligible candidates from BAME backgrounds or who are deaf or hard of hearing. With almost 20% of our employees having a disability we proudly hold Disability Confident Leader status and guarantee an interview for disabled applicants meeting the minimum essential criteria.

In your application for this role, please include a weblink to examples of your work or portfolio, evidencing what you will bring to the role. Please include this within your CV or cover letter.

Closing date: 30 September 2024.
Interviews: 9-10 October 2024