Client Service Manager Jobs in Greater London
Secondment/fixed term opportunity until 31 March 2025
Do you have a genuine interest in supporting people to rebuild their lives?
About the role
The Senior Case Worker will work as part of the SPOT Navigator team based alongside the Southwark SPOT Street Outreach team. The aim is to support a known cohort of clients who are stuck within the cycles of homeless and ill-health and have not been able to sustain a stable life outside of this.
This will be achieved through strength-based assessment, using creative engagement techniques and co-producing action plans aimed at linking clients with services and community groups. Your work will improve health outcomes for clients and promote harm reduction by working alongside specialist partner agencies. You will be working with clients on the streets in an outreach capacity or in various types of accommodation.
In this role you will:
- Work in partnership with local authorities, accommodation services, statutory and voluntary agencies to ensure that clients transition away from the streets and into the appropriate accommodation with the correct support in place.
- Manage a caseload of clients experiencing multiple disadvantage who may not have stayed in stable accommodation for long periods of time.
- Have a great opportunity to assist people to change their lives meaningfully for the better.
In this non-shift role, you will work mainly within normal office hours Monday – Friday, however, on occasion you may be asked to work flexibly and conduct early or late shifts starting at 6am or ending at 3am. For this role staff can claim an additional 20% pay premium for hours worked between 8pm and 8am Monday to Friday, and all hours worked on Saturday and Sunday.
About you
It is a fast paced and exciting role within a high performing team for which the ideal candidate will have:
- Understanding and experience of working within a Homeless Outreach setting.
- Experience of communicating, liaising and negotiating with internal and external agencies to a high level.
- Experience of client case management and the resilience to achieve and meet agreed outcomes.
- Commitment to collaborating with clients to improve confidence, well-being and ability to live more independently.
- Ability to work remotely and lone work with vulnerable people.
- Above all we are looking for inspirational, committed individuals who have a genuine desire to support people to rebuild their lives.
We’d always like to hear from people who want to help transform lives. Not sure if you have the skills and experience you need for the role? Apply and we’ll let you know!
St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.
How to apply
To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.
To find out more and apply please go to the St Mungo’s careers page on our website.
Closing date: 10am on 2 October 2024
Interview and assessments on: TBC
What we offer
- Excellent Development and Growth Opportunities
- A Diverse and Inclusive Workplace
- Great Pay and Other Benefits
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Turn your back on dull statutory audit assignments and take your audit skills global, into a truly rewarding and challenging new sector, where your work is critical to the success of NGO development projects.
Our partner is providing essential assurance services to a number of large institutions around the world, this specialist team works closely with global clients such as UNICEF, The Gates Foundaton & The World Bank – delivering and managing international development grant-funded programmes. This long established, diverse and multi-lingual team are global leaders in this field
This role is on the frontline of this globally focussed department travelling internationally, meeting clients, colleagues and auditees. Leading meetings, leading audit teams, writing audit reports. Representing the department in person in front of multiple partners and stakeholders. Contributing to the success of critical development projects worldwide - focused on public healthcare, education, disease prevention, and conservation across the developing world. The role offers travel experiences (post pandemic) that very few other roles can match. You will
- Prepare a tailored plan for all assignments based on a good understanding of the terms of reference and the applicable contractual conditions
- Lead opening meetings with clients and auditees and present the audit findings clearly and credibly at closing meetings
- Lead assignment fieldwork teams, including locally based staff, on overseas assignments, or work alone
- Demonstrate the ability to identify issues and areas of non-compliance on an assignment and write them up as findings in a detailed, precise and clear way in the assignment report
- Be able to work to tight deadlines and manage time effectively
- Be prepared to be out of the office on international assignments for up to 40% of the time*
Key skills required..
- A genuine interest in International Development and making a difference.
- A love of international travel, preferably with experience of working or volunteering internationally
- A second language, especially French, Spanish, German, Portuguese and Arabic
- A professional accountancy qualification (ACA / ACCA / CIMA or equivalent)
- An ability to communicate in a professional, constructive and respectful manner
- A proven track record in audit work
"A fantastic way to break into the International Development sector"
Secondment/fixed term opportunities (until 31 March 2025 with the possibility of extension)
Do you have a passion for working with people and the ability to empathise with others?
About the role
The SPOT team are looking for multiple committed individuals who want to work within a street outreach team tasked with reducing rough sleeping in Southwark. This role is challenging and rewarding, for both an experienced worker who wants the autonomy and flexibility to find creative solutions or as a development role for a worker that wants to learn outreach skills and is keen to work with clients at a point where their need is acute. You will be expected to work with clients in a variety of settings and being a rough sleeper team will require an ability to do some shifts starting at 6am and others finishing at 2am.
In this role you will:
- Conduct outreach alongside a range of partners and proactively assess those found to rapidly access housing, health services and treatment
- Manage a caseload of clients suffering multiple disadvantage where there are significant barriers to rapidly accessing accommodation and services requiring relationship building and a thoughtful approach to making incremental change.
- Have an opportunity to work with a truly diverse group of clients and needs, assisting them to meaningfully change their lives for the better
For this role staff can claim an additional 20% pay premium for hours worked between 8pm and 8am Monday to Friday, and all hours worked on Saturday and Sunday.
About you
The successful candidate will be a strong good communicator who can engage with clients in a range of settings. They will also be adaptable to challenges relating to communication, be it language barriers, cultural differences or working with those who are neuro-diverse. Thisincludes the ability to convey concepts to people in a simple way that can be easily understood.
In addition, the successful candidate will have some experience of client case management and the resilience to achieve and meet agreed outcomes paired with the ability to work remotely and lone work with vulnerable people.
We would encourage applications from bilingual candidates, with Tigrinya, Amharic, Arabic and Spanish being currently sought after in the borough.
A UK driving licence is required for this post.
St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.
How to apply
To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.
To find out more and apply please go to the St Mungo’s careers page on our website.
Closing date: 10am on 7 October 2024
Interview and assessments on: TBC
What we offer
- Excellent Development and Growth Opportunities
- A Diverse and Inclusive Workplace
- Great Pay and Other Benefits
The client requests no contact from agencies or media sales.
Salary range £53,000 – £57,000 per annum | 35 hours per week | Permanent
Hybrid working pattern (2 days in the office)
About us
Women and Girls Network (WGN) was established in 1987 and has spent over 30 years supporting women and girls across London affected by gendered violence. This includes childhood sexual abuse, domestic violence, rape, prostitution (including trafficking and sexual exploitation), female genital mutilation (FGM), and so-called ‘honour’ based crimes such as forced marriage.
Our goal is to promote, preserve, and restore the mental health and wellbeing of women and girls, to empower them to make a total and sustainable recovery from the experiences of violence. VAWG crimes, which include domestic abuse, rape, sexual assault, stalking, and harassment, accounted for 20% of total police recorded crime in England and Wales between 2022 and 2023. Do you want to make a difference? If so, read on.
About the role
We are excited to be advertising this newly created role as part of WGN’s growth. This role will be the lead on the finance function. Reporting into the Director of Finance and Resources, the role works closely with stakeholders across the organisation including executive leadership, with a specific focus on working closely with the Director and external auditors. The role will have two direct reports – Finance Business Partner and Finance Officer. This is a hands-on role and will have full responsibility for the finance function on a day to day and medium-term basis. The Financial Controller is to lead on all financial systems set up and upgrades.
Although the organisation is well established, this is a growing sector, and the organisation has gone through rapid change over the past few years and is therefore offering the right candidate a great opportunity to deliver change and make a real difference to WGN’s staff and clients.
Role Responsibilities:
- Responsible for the management and development of the Finance Business Partner and Finance Officer.
- Preparing the year-end statutory accounts and liaising with external auditors.
- Responsible for ensuring that all financial controls are implemented and adhered to within the organisation, in accordance with company policies and procedures.
- Supporting non-finance colleagues and stakeholders in understanding all requirements related to the funding agreements.
- Leading the month-end process with the support of the Finance Business Partner and the Finance Officer.
- Leading on all financial systems set up and upgrades.
- Ensuring that all restricted funds are used in accordance with the funding agreements.
- Responsible for treasury and investment management across the organisation.
- Ensuring all payroll payments are made on time.
- Leading the procurement function across the organisation.
About you
If you are someone who has strong financial reporting, budget setting, and year end processing skills, with a keen eye on details and drive to facilitate change and enhance the finance function this role would be for you.
The ideal candidate will:
- Have experience in working with the charity sector in a similar role for at least two years.
- Work well with non-finance colleagues and trustees in delivering key financial reports in an easy-to-understand manner.
- Be a qualified accountant.
- Be comfortable working in a hands-on environment
A commitment to WGN’s goals is key requirement, as well as a pro-active and collaborative working approach.
How to apply
Altum Consulting are managing the recruitment process on behalf of WGN so please apply now or contact Imogen Brown to speak in more detail about the role.
You will be required to complete an application form and Equal Opportunities Monitoring form. Please visit our website to download an application pack.
The deadline for applications is 9am on 11th October 2024. Interviews are expected to take place in the week commencing 15th October, however, please note this may be subject to change and could be sooner. Interviews are likely to take place remotely.
Further Information
Employee benefits are competitive for our sector and size and can be found on our website or can be requested from the HR team.
We welcome and encourage applications from women of all backgrounds. We particularly welcome applications from Black, Asian, Minority and Ethnic communities.
This post is subject to satisfactory references, DBS check, and social media check.
WGN is an equal opportunities employer.
The above post is exempt under the Equality Act 2010, Schedule 9, Part 1
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
These unique and rewarding freelance audit opportunities would suit experienced experienced audit professionals that are flexible, love diverse travel experiences, supporting worthwhile causes and inspiring people. AfID is recruiting on behalf of a leading specialist in international NGO grant audit services for development donors such as the UN and the World Bank. Assignments would suit experienced qualified audit professionals with grant audit / management experience, ideally in a not-for-profit/ international development context
Role overview.
Complete international grant expenditure audits for a diverse range of projects (grant recipients) funded by international donor institutions ranging from emergency aid, to long term development in areas such as agriculture, health or infrastructure or technical research. Assignments are 1-3 weeks in length and based across the European mainland and the developing world. These are offered on an assignment by assignment basis, one to two months in advance.
Contractors can be based outside the UK
Requirements
- Qualified ACA / ACCA or equivalent – 5+ years post qualified experience
- Grant management and audit and reporting experience with international institutions. Preference given to individuals that have worked on UN or EC grant assurance assignments
- Diplomacy and cultural sensitivity while working with a hugely diverse range of clients and beneficiaries
- A real interest in international development and associated funding structures
- Ideally but not essential fluency in a second language such as Spanish, German, French, Arabic & Portugese
- Excellent communication, report writing and presentation skills in English.
- Resilience and adaptability
Personal attributes:
- At least 5-10+ years of relevant audit experience
- Ability to work under pressure; Strong planning, organisational and time management skills
- Sound technical and analytical skills, report writing and presentation skills
Passionate about international travel and development and willing to work in international locations. Individual must be prepared to travel to challenging locations when it is deemed safe to do so. Individuals must also be able to demonstrate effective past working practices when working remotely with a range of clients.
Criminal Justice Team Leader
We are seeking a Criminal Justice Team Leader to join a service in East London. This is an exciting new opportunity, to work flexibly and creatively as a member of our multidisciplinary team to determine what is required to make the greatest positive impact on everyone who is referred to the programme.
Responsibilities:
- Overseeing a team of employees and managing performance, sick leave, supervision (including reflective practice), and ensuring that employees adhere to internal and external policies that are relevant to their positions.
- Giving employees the tools they need to help service users realise their full potential as people and members of the community by empowering them to make choices, take initiative, and create opportunities.
- Assist your team and the designated safeguarding lead in making sure that the procedures followed by the team or service make it possible to identify service users, kids, and families who are in danger.
- Verify that personnel can provide interventions that lower risk to clients.
- Offer prompt, values-based feedback to employees so they may apply observed practice to improve service user outcomes.
- Take the lead in hiring, choosing, and orienting new employees.
Experience Necessary:
- Possess a degree or comparable relevant experience in education.
- Expertise and background in creating, managing, and providing health and social care services that meet high performance and quality requirements.
- Considerable expertise managing groups of people who assist families whose children are receiving social care intervention.
- Familiarity with the most recent laws pertaining to minors and safeguarding procedures
- Able to motivate, inspire, and lead a group.
- Possess strong communication skills both in writing and speech, as well as proficiency with Word, Excel, and Outlook.
Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Improving the mental wellbeing of Londoners by supporting them to gain and sustain good employment
We are a dynamic mental health charity on a mission to support Londoners facing mental health challenges to harness good employment as part of their mental health recovery journey. We have been successfully changing lives for over 30 years by applying innovative evidence-based approaches to employment support. Our approach is guided by our core values, and we are dedicated to fostering an equitable, diverse, and inclusive organisation.
As an Employment Specialist at Twining Enterprise, you will play a crucial role in our IPS Workwise Employment Services programme. The service provides employment support to people across Northeast London, with serious mental health challenges, to gain and sustain work, using the internationally recognized Individual Placement and Support (IPS) approach. Your contributions will directly influence the lives of our clients, changing their lives by guiding them towards a path of empowerment and independence. A day in the role might include client meetings in person or online, reviewing client documents and providing feedback, following up on new client referrals, completing client records using Twining and partner databases, completing performance/progress reports, liaising with employers about potential job vacancies, going to jobs fairs, and liaising with referral partners.
Why Twining Enterprise?
Joining Twining Enterprise means more than just a job; it's an opportunity to be part of something bigger. We offer a supportive, inclusive and resolution driven work environment where your contributions are recognised and valued. As a member of our team, you will have the chance to grow both personally and professionally while making a lasting impact on the lives of those we serve.
We are looking for candidates who bring a combination of passion, expertise, and dedication to the table. To excel in this role, you should possess:
- A commitment to Twining's mission, vision, values;
- A dedication to promoting mental health and meaningful employment;
- A positivity to champion equality, diversity and inclusion;
- Deliver a high performance, quality-driven service. You will be required to lead by example in line with our values, motivate the team and demonstrate best practice principles of delivering an IPS employment service. This will include working alongside managers and frontline staff and members of partner/commissioner organisations.
- Deliver a role with a dual responsibility to clinical partners and Twining, while complying with Twining's internal procedures and all relationships, both internally and externally.
- Manage a caseload of up to 25 people, advising and supporting clients to overcome barriers, to help them find new employment and remain in work.
- Ensure Twining's CRM and the Trusts Rio system are updated with all plans and actions relating to your clients. Maintain accurate and up to date records of activity and outcomes in line with service performance requirements, ensuring the IT database is up to date and paperwork compliant.
- Create a culture of continuous improvement, taking ownership for problems, adopting forward thinking strategies for improvement in everything we do and take the lead on making change happen.
- To prepare participants for employment through assessing their individual employment needs through vocational profiling and then actively support them to achieve their employment goals in partnership with the clinical team.
- To provide individualised, ongoing support to participants once they have secured employment to assist them in sustaining employment.
- To promote the benefits of supporting participants to access employment, aiming to raise the profile of IPS services and raise expectations around the ability of participants to access paid employment.
- To proactively engage and work with external employers to open up and secure paid employment opportunities for participants who have experienced health problems. Ensuring the service is focused on accessing the hidden labour market to unlock jobs that match with participants preference.
- To provide advice and support to employers, as agreed with the individual, which may include negotiating adjustments and ongoing contact with supervisors to ensure job retention.
- To assess individual support needs related to work which might typically include help with benefits, travel to work, managing health at work etc.
- To provide effective in work support to individuals once they secure paid employment to ensure they retain it.
- To deliver employment workshops with other members of staff as required.
- To develop effective working relationships with a range of external agencies who might be better able to help individuals to achieve their employment goals for example, local colleges, training providers and external supported employment services.
- To maintain a professional relationship with the clients and with staff, with particular attention to confidentiality and maintenance of professional boundaries.
- Update and maintain NHS patient record (Rio).
The role holder must also:
- Pass a Disclosure and Barring Service (DBS) check at an Enhanced level.
- Possess excellent IT skills, including familiarity with Microsoft Office software, as well as experience updating and maintaining databases.
- Maintain accurate and up to date records of activity and outcomes in line with service performance requirements, ensuring the IT database is up to date and paperwork compliant.
- Receive regular supervision and training to meet individual, team and organization's needs.
- Contribute to the development of a service that is locally responsive and supports minority/disadvantaged communities.
- Comply with and actively promote all Twining policies and procedures including Equality and Diversity, Safeguarding, Data Protection and the Health and Safety at Work Act 1974.
- IPS delivery experience (D)
- Demonstrable evidence of Continuing Professional Development (E)
- Experience of internal (and external) partnership working (E)
- Demonstrable experience of successfully working to targets (E)
- Experience working within a quality assured framework/standards and commitment to adhering to the IPS model of employment support/fidelity and employment retention (E)
- Experience of working with and supporting people who have experienced mental health problems and other unemployed disadvantaged groups into employment (D)
- Experience of joint working and working in multi-agency partnerships (D)
- Excellent IT skills, including familiarity with Microsoft Office software and previous experience of working with databases (E)
- Excellent verbal and written skills and ability to communicate concisely and effectively (E)
- Demonstrable experience of providing excellent customer service skills (E)
- Understanding of our participant group and the barriers they may face (E)
- Skilled in coaching and guiding people to maximise potential (E)
- Knowledge and understanding of the relationship between employment and mental health (D)
- Effective marketing skills with ability to build networks and develop successful partnerships across health & social care and employment sectors (D)
- Able to present confidently to external stakeholders and partners at various levels (D)
- Experience of opening job opportunities with a range of employers (D)
- Understanding of data protection and information security (E)
- Excellent interpersonal and communication skills (E)
- Dynamic personality, confident engaging with a range of stakeholders to promote the service (E).
- Good at building relationships with both internal and external stakeholders (E).
- Ability to use initiative when required and take a problem-solving approach to work tasks with the capacity to appreciate the strategic service context (E)
- Ability to work well as part of a team and independently when required (E)
- Demonstrates initiative, self-motivation and resourcefulness, being committed to seeing plans through to conclusion within agreed timescales (E)
- Strong belief in the value of employment in supporting good mental health (E).
- Empathetic and person centred (E).
- Open to feedback and proactive in addressing self-development (E).
- Proactive in managing one's own health and wellbeing (E).
- Be able to display an awareness, understanding and commitment to the protection and safeguarding of young people and vulnerable adults (E).
- This post requires a Disclosure and Barring Service (DBS) check at Enhanced level (E).
- Comply with and actively promote all Twining policies and procedures including Equality and Diversity, Safeguarding, Data Protection and the Health and Safety at Work Act 1974 (E).
- Trained in the IPS approach (D).
- Willingness to travel in designated Borough of Redbridge (E).
- Able to work flexible hours as the needs of the job dictate (E).
Our commitment to Equality, Diversity, and Inclusion
Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Twining Enterprise is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities.
We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We therefore encourage interested candidates to apply as soon as possible to ensure their application is considered.
“Providing free, independent, confidential and impartial advice”
Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham and Walworth and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns.
Generalist Advice Worker/Advice Session Supervisor or Trainee position
Post funded by Southwark Council
This post is advertised as an exciting opportunity for an experienced Advice Session Supervisor to consolidate their skills and experience or as a development opportunity for an advisor to train to become an Advice Session Supervisor within six months of starting in post. If applying as a trainee the starting salary will be on NJC Scale 6 - £33,194 for the first six months whilst undertaking the training.
The post holder will be required to work across all of our offices and outreaches in Southwark according to operational needs.
The role includes:
- Providing advice to the public and undertaking casework on social welfare law issues
- Supervising advice and gateway assessment sessions
- Supporting and supervising staff and volunteers
To be successful you will need:
- Recent experience of giving advice to the public. This should include having undertaken advice casework.
- Experience of undertaking the role of Advice Session Supervisor or to demonstrate the ability to undertake this role with training provided within 6 months of starting
- To understand, empathise with and be committed to the Service’s aims, principles and equal opportunities policies
Closing date: 9.00 am Monday 30th September 2024
Interviews: Wednesday 2nd October 2024
For further information and an application pack please click the apply button
We offer a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% salary, and training and development opportunities to continue your professional development.
Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.
Job Title: Stalking Advocate
Location: South West London 2 days a week, 3 days from home
Salary: £14-£19 per hour
Hours: Full time - 35 hours a week
Job Overview:
We are seeking a passionate and skilled Stalking Advocate to join our team. In this role, you will provide expert advocacy and support to individuals experiencing stalking, managing a caseload of 20-25 clients. You will be responsible for delivering robust risk assessments, devising safety plans, and providing information on stalking legislation, all while working closely with relevant agencies to ensure the highest standard of service.
Key Responsibilities:
- Deliver comprehensive risk assessments and safety plans for victims of stalking.
- Provide expert advice and guidance on stalking-related legislation.
- Manage a caseload of 20-25 clients, ensuring each client receives tailored advocacy support.
- Conduct initial assessments, develop support plans, and work with relevant agencies to deliver comprehensive care.
- Maintain accurate, confidential records using our case management system.
- Adhere to high service standards and comply with all policies and procedures.
- Identify and maintain appropriate boundaries in client interactions, referring to other services as needed.
- Stay informed on the latest developments in the violence against women and girls (VAWG) sector.
- Proactively develop professional skills through reading, training, and attending relevant courses.
Other Responsibilities:
- Be an ambassador for the organisation, representing its mission, vision, and values.
- Participate in team meetings, supervision sessions, and training, contributing to the ongoing development of the team.
- Support operational team leaders with additional tasks as required.
- Adhere to all organisational policies and procedures.
Essential Requirements:
- Experience in providing advocacy support, ideally within the VAWG or stalking sector.
- Knowledge of stalking legislation and an understanding of safety planning and risk assessments.
- Strong communication and interpersonal skills, with the ability to manage a diverse caseload.
- Commitment to maintaining high standards of confidentiality and professional boundaries.
- Ability to work independently and as part of a team.
Join us in making a difference in the lives of stalking victims!
Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.
Hostel Support Worker
Position Available: 2 Support Workers
Shift Pattern - 11-week rolling rota including weekends:
Early Shift: 7:30 am - 3:30 pm
Late Shift: 2:30 pm - 10:30 pm
Appointment Shift: 9:00 am - 5:00 pm
Length of Assignment: 6-8 weeks with potential extension
Location: 50-bed hostel in Lambeth
Pay: £14.40 + holiday pay = £16.14 per hour or £18.00 via umbrella company
Description:
We are currently seeking dedicated and compassionate individuals to join our social care client's team as Hostel Support Workers. This position involves providing vital support to individuals with complex needs, including substance misuse, mental health difficulties, and criminal justice issues. Our clients, both men and women, often come with their faithful companions, and we accommodate a few dogs in the hostel.
Responsibilities:
- Key-working and case management for a caseload of 5 to 10 clients.
- Providing individualised support and guidance to residents, addressing their specific needs and challenges.
- Facilitating group activities and workshops within the communal spaces.
- Conducting regular check-ins and assessments to monitor progress and ensure the well-being of residents.
- Collaborating with external agencies and resources to offer comprehensive support services.
- Signposting clients to relevant programs and resources for their personal development and empowerment.
Requirements:
- Previous experience working with vulnerable populations, particularly those with complex needs.
- Strong understanding and sensitivity to issues related to substance misuse, mental health, and criminal justice.
- Excellent communication and interpersonal skills.
- Ability to work effectively within a team and independently.
- Flexibility to work varying shifts, including evenings and weekends.
- A passion for supporting individuals on their journey towards independence and self-sufficiency.
Benefits:
- Opportunity to make a meaningful impact in the lives of vulnerable individuals.
- Dynamic and supportive work environment within a well-equipped facility.
- Professional development and training opportunities.
If you are committed to making a positive difference in the lives of others and are ready to take on this rewarding challenge, we encourage you to apply ASAP!
Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.
Role: Debt Advisor
Duration: 6 months fixed term contract
Salary: £30,000 – 33,000
Hours: 35 per week, 9am – 5pm Monday to Friday
Location: London (Hybrid)
We are delighted to be working with a debt advice and education charity to recruit an experienced Debt Advisor.
About the role:
As the cost-of-living crisis continues to impact millions of people across the UK, we are recruiting new team members to help meet the growing demand for debt advice and support. You will help prevent homelessness, reduce food and fuel poverty and ensure clients are supported through vulnerable circumstances with empathy and dignity.
Key Responsibilities:
• Deliver a professional, impartial, pragmatic and outcome focused advice service to all clients.
• Give advice on the following areas:
o Income maximisation
o Budgeting
o Priority debts
o Unsecured debts
o Debt solutions
• Identify client vulnerabilities and prioritise household emergencies.
• Provide comprehensive advice, next steps and actions in a way that the client can easily understand.
• Signpost or refer to the appropriate party at the earliest opportunity.
• Maintain punctual, accurate and compliant records using our case management system.
• Support Senior Advisor/Supervisor with duties and act as a deputy in AM absence
About you:
To be considered for this role you’ll need an Accredited Debt Advice Qualification to Caseworker Level (Institute of Money Advisers Certificate of Money Advice or Community Money Advice Level 3 Award in Debt Advice or similar) with a minimum one-year experience of providing comprehensive Debt Advice in line with Financial Conduct Authority and Debt Advice Quality Framework. Or alternatively an accredited Generalist Adviser with at least one year’s experience and are willing to complete the relevant Debt Adviser training qualification.
You will have:
• A proactive approach, with the ability to manage multiple cases on an ongoing basis,
• Ability to independently manage own workload and delivering on project KPIs
• Support junior and trainee members of the team through coaching and mentorship
• The proven ability to build rapport and empathise with clients from a variety of circumstances.
• The proven ability to deal calmly and professionally with difficult situations, e.g., Supporting clients at risk of imminent enforcement action, facing emotional distress and or suffering from mental health or physical health challenges
• Consistent attention to detail and ability to adhere to necessary guidance and rules such as FCA, GDPR and all other organisational policies and legal obligation to ensure strict compliance
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Description – Trusts and Grants Officer
Reporting to: Trusts and Grants Manager
Location: Hybrid/ London
Contract: Permanent,
Hours: 35 hours, Full Time
Grade and Salary: 6LCO £32,880-£34,610
We welcome applications from all backgrounds. We are a Disability Confident Employer that welcome disabled applicants and provide reasonable adjustments.
About FareShare
FareShare is the UK’s national network of charitable food redistributors, made up of 18 independent organisations. Together, we take good quality surplus food from right across the food industry and get it to nearly 8,500 frontline charities and community groups.
The food we redistribute is nutritious and good to eat. It reaches charities across the UK, including school breakfast clubs, older people’s lunch clubs, homeless shelters, and community cafes. Every week we provide enough food to create almost a million meals for vulnerable people.
Every year, more than three million tonnes of food go to waste in the UK, enough for 7 billion meals. Meanwhile, the cost of living crisis is driving millions into food insecurity.
We are fortunate to benefit from the support of major retailers, the media, ambassadors and a groundswell of public engagement. As a result, there has never been a more exciting time to join an organisation at the heart of public consciousness.
FareShare’s Strategy & Vision
Vision: We have the vision of a UK where “No good food goes to waste”.
Mission: To use surplus, fit for consumption, food to feed those who are vulnerable in the UK
by supporting frontline charitable organisations that tackle the cause and not just the symptoms of food poverty.
Our Values:
Passion – for our cause and the challenge that lies ahead.
Ambition – to go the extra mile and drive the change that must happen.
Respect – for ourselves, each other, our volunteers, our partners and our beneficiaries.
Collaboration – it’s only by working with others that we can be stronger.
Focus – on providing the best service possible so that we deliver and achieve the most for our clients/customers.
The role
We are looking for a Trusts and Grants Officer to play a crucial role in ensuring the ongoing success and expansion of our partnerships with trusts, foundations and statutory givers. Working closely with the Trusts and Grants Manager and four more team members, this new role will lead on nurturing low and mid-value relationships with prospective funders who have capacity to give ongoing funding to FareShare.
As the cost of living crisis pushes millions into food insecurity, and the world is faced with a climate emergency, the difference you can make by joining the Trusts and Grants Team is substantial. Our dual social and environmental purpose has never resonated more with partners and we have just launched an ambitious strategy to double the number of meals we can provide, amplifying our impact and presenting a compelling case for support.
The Trusts and Grants and Officer will take on the management and stewardship of a diverse portfolio of four and five-figure funding relationships, while developing new partnerships with a range of givers and leading on prospecting for certain areas of our funder portfolio.
Main areas of responsibility
Build relationships with a portfolio of four and five-figure trust supporters, understanding their motivations and tailoring opportunities and communications to cultivate strong, long-lasting partnerships.
Foster a deep understanding of FareShare’s work and strategy to create persuasive fundraising proposals that inspire and solicit funds. This includes working closely with colleagues in the wider Fundraising team to build a sound understanding of FareShare operations and where support is most needed.
Supporting with the team’s prospecting process, using your own research and sector knowledge to identify new opportunities from identification through to solicitation.
Lead the Trusts & Grants and wider Fundraising team on specific projects within FareShare’s work, collaborating with colleagues across the organisation to gather information to inform fundraising activities.
Develop personalised stewardship plans to deepen funder relationships. Craft compelling written communications including emails, proposals, and reports to showcase the impact of trust support and celebrate key milestones. Support on and lead calls, meetings and visits to strengthen funder partnerships and engagement with our work.
Support the Trusts & Grants Manager and wider team as needed, especially in instances where a complex funding application requires more than one team member to complete.
Maintain accurate records of partner interactions in our CRM system and shared files, and consistently update financial records and account plans.
Person specification
As an employer committed to Equal Opportunities, we will assess applications in line with these criteria that we consider either as being essential or desirable in this role.
Skills & Experience
- Charity sector, and ideally trust fundraising experience, with demonstrable success of managing relationships with trusts and foundations to secure multiple five figure grants.
- Experience of researching, identifying and engaging new prospects, and securing new funding.
- Excellent written and verbal communication skills with good persuasive writing and proof-reading ability.
- Experience of creative proposal writing, and the ability to demonstrate clear outcomes and impact.
- Experience of preparing and presenting budgets and ability to interpret charitable financial accounts.
- Proven ability to form good working relations, both internally and externally with people at all levels, and from all walks of life, backgrounds and cultures.
- Ability to multi-task and work on own initiative to meet objectives and tight deadlines.
- Proven ability to work flexibly and collaboratively as part of a busy team.
- Excellent IT skills with a good working knowledge of MS Office programmes.
Desirable Criteria
- Experience of using Salesforce or an equivalent Customer Relationship Management (CRM) system for Fundraising.
- Interest in the impact of food waste on the environment.
- Interest in food poverty and its causes.
Values and behaviours
- Enthusiastic approach and ability to work in a team.
- Proven ability to develop and maintain good working relationships.
- A commitment to Equality and Diversity
- An appreciation of FareShare’s mission and vision
Benefits
- Hybrid / Flexible working, with regular UK travel
- 28 days’ annual leave + 8 bank holidays
- Employers pension contribution
- Employee Assistance Program
- Interest free bicycle purchase loan scheme
- Season ticket loan
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Our client, a highly influential not-for-profit organisation now has a fantastic opportunity for an experienced Senior HR Business Partner to join them on a permanent basis and help align their HR strategies with their mission.
Please note; this role offers hybrid working requiring on average 2 days a week working in the central London office and 1 day a week in the north Kent office.
The key purpose of this role is to provide pro-active, expert specialist HR business partner services to leaders, managers and employees across the entire employee lifecycle and to deliver effective support in the key areas of Attraction, Resourcing and Retention; HR Operations; Reward and Recognition; and Learning and Development.
This role is for you if you have a strong background in HR, a commitment to fostering a positive workplace culture and are keen to make a difference to society.
As Senior HR BP you will:
· Collaborate with leadership to develop and implement impactful HR strategies.
· Support managers in employee relations, performance management, and talent development.
· Lead recruitment efforts to attract and retain top talent aligned with their values.
· Promote diversity, equity, and inclusion within the organisation.
· Design and implement training programs to enhance employee skills.
· Analyse HR metrics to drive decision-making and improve effectiveness.
· Ensure compliance with labour laws and sponsorship license requirements.
To be considered you will require:
· Full CIPD qualification (level 7), or equivalent.
· Broad and extensive industry experience at HR Business Partner level with associated knowledge, together with experience of shaping and delivering a coherent and successful People Strategy and operational service, ideally gained in the non-profit sector.
· Strong up to date knowledge of HR best practices and employment laws.
· Excellent Employee Relations experience including experience of managing a range of complex ER matters, including change and restructuring.
· Excellent interpersonal and communication skills.
· The ability to build relationships and influence key stakeholders in a complex environment.
· Leadership skills to lead in the day to day operations of your designated business areas, as well as on specific projects.
· Coaching and training skills and a willingness to mentor and support the development of early career colleagues within the People Team.
Role: Trainee Debt Advisor
Duration: 6 months fixed term contract
Salary: £27,000
Hours: 35 per week, 9am – 5pm Monday to Friday
Location: London (Hybrid)
We are delighted to be working with a debt advice and education charity to recruit a Trainee Debt Advisor.
About the role:
As the cost-of-living crisis continues to impact millions of people across the UK, we are recruiting new team members to help meet the growing demand for debt advice and support. You will help prevent homelessness, reduce food and fuel poverty and ensure clients are supported through vulnerable circumstances with empathy and dignity.
Key Responsibilities:
• Deliver a professional, impartial, pragmatic and outcome focused advice service to all clients.
• Give advice on the following areas:
o Income maximisation
o Budgeting
o Priority debts
o Unsecured debts
o Debt solutions
• Identify client vulnerabilities and prioritise household emergencies.
• Provide comprehensive advice, next steps and actions in a way that the client can easily understand.
• Signpost or refer to the appropriate party at the earliest opportunity.
• Maintain punctual, accurate and compliant records using our case management system.
You will be provided with training, which will enable you to meet the needs of the role and progress to accredited advisor standard, Training will be ongoing and by a variety of methods including in-house, courses, webinars and e-learning.
You will have:
• Strong, proven customer service skills
• The proven ability to build rapport and empathise with clients from a variety of circumstances.
• The proven ability to deal calmly and professionally with difficult situations, e.g., Supporting clients at risk of imminent enforcement action, facing emotional distress and or suffering from mental health or physical health challenges
• A positive, resilient and pragmatic attitude
• Consistent attention to detail and ability to adhere to necessary guidance and rules
The above do not need to be gained in a financial advice role, we welcome applications from candidates who have been in client facing roles and have a genuine desire to assist others.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Associate Director Commercial
Salary: £70 - £80k
Role Type: Fixed term contract 12 months minimum (part or full-time, flexible working)
Location: London/Hybrid (attending monthly sessions in London, client meetings nationwide)
Role purpose
We are looking for a Commercial Senior Manager / Associate Director to drive the next phase of the No Interest Loan Scheme (NILS). The NILS pilot has already lent over £10 million to more than 13,000 financially vulnerable people, demonstrating the positive impact of affordable credit. This is a unique opportunity to lead a multi-million-pound programme through its final stages and oversee its strategic scaling for long-term sustainability.
The scheme is currently funded by HM Treasury, JP Morgan, and Fair4All Finance. We are looking for an experienced senior lead with a background in both commercial delivery and business case development, fluent in working with the public sector, mainstream finance, and civil society to oversee the final stages of the pilot delivery and to take charge of scaling up NILS.
Key Responsibilities
· Lead the No Interest Loan Scheme (NILS) Programme: Oversee the final delivery phase of the NILS pilot, with the Programme Delivery Manager
· Develop the Business Case: Build the long-term commercial model and business case for NILS, identifying sustainable funding solutions and influencing senior stakeholders
· Stakeholder Engagement: Manage relationships with key partners
· Scaling and Expansion: Work with financial services providers to expand NILS beyond the pilot
· Product Innovation: Collaborate with internal teams and external stakeholders to adapt and improve the NILS product
· Dissemination and Reporting: Share lessons learned from the pilot
· People Management: Lead the Programme Delivery Manager, providing strategic oversight
Beyond NILS
You will also work across other propositions to improve financial resilience for over 20 million people in the UK. This will include testing new products and services designed to meet the needs of financially vulnerable individuals.
About you
You will have a strong background in financial services, commercial delivery, and business case development, with proven experience leading large, multi-stakeholder programmes.
Essential Experience and Skills
· Extensive experience in stakeholder management
· Strong background in financial services, particularly consumer-facing products and their commercial delivery
· Expertise in business case development and commercial modelling for social impact initiatives
· Fluency in contractual management and supplier management
· Experience collaborating with investment professionals and structuring financial services that require lending capital
· People management experience
Desirable Experience
· Experience working with the public sector or civil service and an understanding of state aid / subsidy and procurement considerations
· Familiarity with economic and social impact cases for public interventions
Fair4All Finance is a not for profit organisation founded in 2019 to improve the financial wellbeing of people in vulnerable circumstances by increasing access to fair, affordable and appropriate financial products and services. Our vision is of a society where the long term financial wellbeing of all people is supported by a fair and accessible financial sector.
Benefits include:
· Pension, life assurance, critical illness, income protection, family leave
· 27 days holidays plus bank holidays, agile working, health cash plan, wellbeing hub
We are committed to being a diverse organisation that is truly representative of the people and communities we serve. Applications are welcome from people of any age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status or social economic background.
Applications
· Please apply ASAP.
· Interviews: September and October 2024
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.