Citizens Advice Volunteers Volunteer Roles
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you passionate about volunteering in the heart of your local community and driven by making a difference? Then Citizens Advice Mid Mercia is the organisation for you.
Our advice helps people solve problems in a confidential and impartial manner. Whatever the problem, we won’t turn people away. We make a difference. Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us.
We are looking for a Volunteer Admin to join our team at our office in Derby. This is a key volunteering role which makes a huge contribution to the work of our office. You will help us to provide a welcoming face to all visitors and help our teams with admin tasks.
Experience is not necessary, but we are looking for individuals who:
- Are friendly and approachable
- Have administration skills and/or reception experience
- Are experienced in working with a diverse range of people and providing a welcoming environment for clients
- Are able to understand information and explain it to others
Full training and support will be given to the successful candidate to enable them to carry out their role
Some examples of what you could do:
- Collecting, sorting incoming post and franking/recording of outgoing post
- Scanning / photocopying
- Stock control (stationery / leaflets / consumables etc)
- Data input using Excel
- Calling clients (courtesy calls for appointments/ booking and rescheduling appointments)
- Meeting and greeting clients and other visitors at the reception area and showing them to the offices
What’s in it for you?
- make a real difference to people’s lives
- build on valuable skills such as communication and listening
- increase your employability
- work with a range of different people, independently and in a team
- increase Administrative skills
to provide free, independent, confidential, impartial advice to everyone, and to improve the policies and practices that affects lives
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Citizens Advice LeicesterShire is an independent and local non-profit organisation. Our purpose is “Sharing knowledge to transform lives”. By listening to the needs of our communities and clients, we act to provide accessible, high-quality information, advice and education to anyone who needs it. We empower individuals with the tools and support they need to build resilience and thrive. By working in partnership with national and local organisations, we’re able to advocate for a fairer society, amplifying the voices of those often unheard. We demonstrate and uphold our values: we care, we help, we excel and we challenge to achieve positive outcomes for the people we help. Last year we supported over 31,000 people across Leicester and Leicestershire, securing them £14 million in additional income.
We are looking for trustees to join our board. As a trustee, you'll help us:
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Set our strategy and direction
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Ensure we’re financially sustainable
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Monitor our performance and impact
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Make sure we’re meeting the needs of our community
You don’t need specific qualifications but we’re looking for someone who is:
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Passionate about social justice, our purpose and our values
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A strategic thinker able to see the big picture and develop long-term plans
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A good listener and communicator
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Collaborative and willing to contribute their unique skills and experience
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Experience in one or more of the following areas: governance, finance, fundraising, legal, HR or marketing would be particularly welcome.
This is a voluntary role, but the rewards are invaluable:
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Make a different in your community
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Develop your skills, experience and gain valuable insight in the non-profit sector
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Work in a supportive and friendly environment with a dedicated team of staff and volunteers
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Be part of something bigger than yourself and help build a more resilient community in LeicesterShire
We'll cover your expenses: we value your time and commitment and want to ensure serving as a trustee is accessible to everyone.
Visit our website to read the complete trustee pack and apply. We'd love to hear from you! Our CEO is also happy to have an informal chat if you have any questions.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Citizens Advice Esher & District is a well-established local advice charity that is seeking a HR professional to joins its trustee board and help deliver effective people management policies and plans. If you’re excited to help us have the right team in place to meet the advice needs of our local community in Surrey, we would love to hear from you.
Our Trustee Board is responsible for providing us with strategic thinking. As our Human Resources expert on the Board, you will work alongside the Chair, Personnel Sub-committee and Chief Executive to:
- Provide strategic and occasional operational advice on issues such as recruitment, employment contracts and remuneration
- Take a lead in reviewing the charity’s people management policies and procedures
- Advise on workforce planning and engagement to deliver our short and long term objectives
- Chair our Personnel sub-committee, setting the agenda for each six-monthly meeting and helping to prepare agenda papers
As a member of the Trustee Board, you will be responsible for:
● Maintaining an awareness of how our charity is operating
● Reading papers for Board meetings and attending six meetings per year
● Working on specific projects with other trustees or staff to further the strategic objectives of the charity
● Taking an active discussion during Board meetings and working with other trustees to:
- set policy and strategy direction, set targets and evaluate the performance of the charity
- ensure that all the finances and supporting financial control systems of the charity are in order
- monitor the financial position of the charity ensuring that it operates within its means and objectives
- monitor how well the service meets the needs of the local community
- ensure that the service plans for the recruitment and turnover of staff and volunteers
- review its own work and how effectively it operates including action for improvement
Person Specification
We need someone who either lives, works or studies in Elmbridge who has:
- HR experience with current knowledge of UK employment law, policy and practice, including compensation and benefits
- A commitment to the Citizens Advice organisation
- An understanding of the differences between managing the rights of employees and managing the rights of volunteers
- A willingness to devote the necessary time and effort
We are particularly keen to achieve a more diverse Board of Trustees and welcome applications from all sections of the community. Experience of Citizens Advice work is not required.
Time commitment
Our Trustees are expected to attend six board meetings each year. These normally take place on a Monday evening, alternating between 5-7pm and 7pm-9pm, at our office in Esher. There is an option to join most meetings online, although we encourage meeting in person. Reading preparation for each Board meeting will take around one-two hours. All Citizens Advice Trustees are required to complete a small number of e-learning courses each year.
You will also be asked to Chair and prepare papers for our Personnel sub-committee which meets six-monthly, and to offer ad-hoc support relevant to your expertise.
What difference will you make?
People with good local knowledge and strategic vision can really help us to develop a service that meets the changing advice needs of our community.
More specifically, your input will help us to recruit and retain staff and volunteers and achieve a sustainable future. Without this, we risk having to cut our service to local residents and workers - and the most vulnerable members of society will have nowhere else to turn.
What's in it for you?
Citizens Advice is a well-respected and influential organisation. This is an opportunity to help develop this much-needed charity at a local level, making a real difference to people's lives.
As well as intellectual stimulation, the role will provide you with practical management experience of the voluntary sector to help develop your career.
Initial induction and training takes place in-house, online and through peer support but there some opportunity to attend national Citizens Advice conferences. Travel expenses to any events are paid.
We are a friendly Board, keen to welcome new members.
We exist to shape a society where people face far fewer problems.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are delighted in your interest in our role of Chair of Trustees with Citizens Advice Eastleigh and the opportunity to lead us into the future.
Our Trustees are proud to give their time to the work of our charity and we are looking to develop our Board further with the appointment of a new Chair of Trustees as our own is due to stand down this year.
We are seeking someone with leadership qualities, who can steer our charity’s strategic direction, help us to set policy, support us to define and refine our goals and enable our drive towards sustainability.
For an informal discussion about the role and for more information, please contact the Chief Executive Officer.
For an informal discussion about the role, please contact the Chief Executive Officer.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re looking for an IT professional to join our Board and provide thought-leadership on our digital and IT strategy, including guiding us through Cyber Essentials accreditation. If you can help us use technology to improve our local advice service, we would love to hear from you.
As our digital and IT expert, you will work alongside the Chair, Chief Executive and the external IT support company we use to:
- Ensure our IT operating systems and equipment are fit for purpose
- Guide the charity through the work needed to obtain Cyber Essentials accreditation
- Advise how we can use technology to improve our service to clients
- Translate the risks and opportunities of IT for other trustees
- Take the lead in evaluating IT related proposals for the Board.
We need someone who either lives, works or studies in Elmbridge (or the surrounding area) and who has:
- Demonstrable experience of delivering IT and business change management
- Experience of IT strategy planning and execution
- A good understanding of cyber security including obtaining Cyber Security Accreditation
- A good understanding of Microsoft 365 multi-factor authentication
- Experience of business continuity and disaster recover planning
- A good understanding of risk management
- A commitment to the Citizens Advice organisation
- A willingness to devote the necessary time and effort
- We are particularly keen to achieve a more diverse board of trustees and welcome applications from all sections of the community. Experience of Citizens Advice work is not required.
Time commitment
Our trustees are expected to attend six board meetings each year. These normally take place on a Monday evening, at our office in Esher. Reading preparation for each board meeting will take around one-two hours. All Citizens Advice trustees are required to complete a small number of e-learning courses each year.
In addition, as the IT lead, you will need to have time to participate in various IT discussions with our management team and with the IT support company we use. This work may average around 1-2 hours a week.
What difference will you make?
People with good local knowledge and strategic vision can really help us to develop a service that meets the changing advice needs of our community.
More specifically, your input will help us to reach more people and provide more timely advice.
What's in it for the volunteer?
Citizens Advice is a well-respected and influential organisation. This is an opportunity to help develop this much-needed charity at a local level, really making a difference to people's lives.
As well as intellectual stimulation, the role will provide you with practical management experience of the voluntary sector to help develop your career.
Initial induction and training takes place in-house and through peer support but there is the opportunity to attend national Citizens Advice conferences and seminars. Travel expenses to these events are paid.
We are a business-like but friendly board, keen to welcome new members.
We exist to shape a society where people face far fewer problems.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Make a Real Impact: Volunteer with Citizens Advice Sefton and Receive Accredited Debt Advice Training
Are you ready to empower your community while gaining accredited qualifications in debt advice? Citizens Advice Sefton offers a unique opportunity to volunteer, where you’ll not only make a difference but also boost your career prospects through a structured, hands-on training program.
What We Offer:
- Accredited Training: Start with the CMA Level 3 Award in Generalist Debt Advice, accredited by the Money and Pensions Service (MaPS), with opportunities to advance further.
- Practical Experience: Engage in real-world debt advice scenarios, a critical area with a growing need for skilled volunteers.
- Career Advancement: Enhance your CV with recognized qualifications and valuable experience, positioning yourself for future success.
What We’re Looking For:
- Dedication: Commit to at least 12 hours per week on-site
- Passion and Drive: We’re seeking individuals motivated by the desire to help others and improve their job prospects.
- Willingness to Learn: Eager to progress through the training and potentially achieve higher levels of accreditation.
Screening Process:
To ensure the best fit, all candidates will undergo a screening process to assess their alignment with Citizens Advice values, commitment, and potential for making a positive impact.
Why Apply?
By volunteering with Citizens Advice Sefton, you will gain more than just a qualification. You’ll develop confidence, sharpen your problem-solving skills, and build strong communication abilities. This experience is not just a stepping stone for your career but also a chance to create lasting change in your community.
Apply today to start making a difference while advancing your own personal growth!
Empowering individuals in Sefton with free, confidential advice and support to resolve problems and improve their lives and communities
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re looking for a motivated finance professional to provide financial direction to our local advice charity and help us improve our long-term financial sustainability. If you’re excited to help us grow and strengthen our resilience so that we meet the advice needs of the diverse communities we serve, we would love to hear from you.
The Treasurer is an officer of the Trustee Board and not a paid member of staff. The purpose of the role is to ensure that the charity’s finances and supporting financial control systems are robust and comply with relevant regulations.
The role works closely with the Chair of the Trustee Board, the Chief Executive and the volunteer Financial Accountant.
The Treasurer is responsible for chairing the Finance sub-committee, including preparing the agenda and arranging for the production of the minutes of each quarterly meeting,
Treasurer main duties and responsibilities
Financial accounts
· Every quarter, review entries on Xero made by volunteer Financial Accountant (
· Review quarterly management accounts prepared by volunteer Financial Accountant before submitting report to the Trustee Board
· Ensure that year-end accounts are prepared to in compliance with SORP (Statement of Recommended Practice) Accounting for Charities and submitted by the deadline to Charity Commission and Companies House, and make arrangements for them to be independently examined as required
Budgets and planning
· Prepare annual budget and obtain Trustee Board sign off each March
· Review and update forecast of annual outturn
Financial control and compliance
· Comply with the charity’s financial policies and procedures
·Liaise with the CEO to prepare costings for any funding bid applications
· Ensure capital expenditure authorisations and limits are followed, and prepare expenditure justifications where appropriate
· Ensure that money received is spend only on the purposes for which it was given and ensure that reports and accounts demonstrating this are submitted to funders
· Submit regular financial reports to national Citizens Advice as required, and meet all financial obligations of the Citizens Advice Membership scheme
Relationship with Trustee Board
· Provide financial advice as required to the Chair and Trustee Board
· Explain, guide and advise the Board on the key assumptions and financial implications of the budget, operational and strategic plans
· Keep the Board informed about its financial duties and responsibilities
· Ensure that all Board members have a clear understanding of the accounts presented at meetings
· Ensure that the organisation has an appropriate reserves policy and a realistic budget that meets the service’s needs
· Provide input to the risk register process
· Present accounts at the Annual General Meeting in an accessible way
· Chair the Finance sub-committee, preparing the agenda and arranging for the production of the minutes for each quarterly meeting
Treasury
· Act as key contact on the charity’s bank accounts
· Transfer money between savings bank accounts to optimise interest income
· Maximise the interest on savings by comparing available interest rates
· Review investments (in conjunction with other trustees)
· Review and update cheque signatory and electronic payment authorisation
· Authorise salaries and PAYE payments to HMRC
Other (annual)
· Review reserves policy
· Prepare salary review (in conjunction with Personnel Committee)
· Review office insurance policy
· Review Gift Aid claim prepared by volunteer Financial Accountant
We exist to shape a society where people face far fewer problems.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Witness Service provides practical and emotional support and information to witnesses so that they feel valued, respected and informed and able to give their best evidence in court.
The role is court based and will involve providing support to witnesses, and their supporters, by explaining the court procedures and legal terminology, showing them around the courtroom before trial and sitting in the courtroom with them, when permitted.
What will you do?
- Give witnesses and their supporters emotional support, guidance and information at court (e.g. explain court procedures and legal terms, support them with completing expense forms).
- Show witnesses and others around the courtroom before a trial so they are familiar and at ease in the environment.
- Go into the courtroom with a witness on trial day if permitted.
- Identify additional support to which we can signpost or refer witnesses.
- Work as part of a team with other Witness Service volunteers and staff as well as liaising with court personnel.
What skills do you need?
You don’t need specific qualifications but you’ll need to:
- Be caring, mature, supportive and empathetic towards others.
- Be friendly and approachable with good listening and verbal communication skills.
- Be non-judgemental, impartial and have a confidential approach to supporting others.
- Have respect for the diversity of all people, which includes commitment to the service’s objective of ensuring equal access is offered to all witnesses and and their supporters.
- Be committed, trustworthy, discreet and prepared to adhere to Citizens Advice Witness Service standards to ensure we deliver a high standard of service to our witnesses and victims.
- Have the ability to handle challenging situations and use your initiative, experience and training to solve problems and make appropriate decisions.
Our volunteers come from a range of backgrounds and we particularly welcome application from people with physical or mental health conditions, and people from Black, Asian Minority Ethnic (Global Majority) and LGBTQIA+ communities. We are committed to offering a welcoming and inclusive environment to witnesses, staff and volunteers.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Purpose of the role
Citizens Advice Barnet’s twin aims are to help people in our community resolve the problems they face and campaign to change the policies and practices which affect their lives. As a Research and Campaigns Volunteer, you will enable us to achieve the second aim, using the experience of the people we help to influence lasting change that makes a real difference to our community.
Duties include
- Supporting the Research and Campaigns Lead to identify opportunities to improve local policies and practices that affect people we help.
- Gathering evidence to support local and national campaigns.
- Undertaking research to build a campaign.
- Writing monthly updates for local councillors on what we're seeing in their ward.
- Writing up reports to present your research and recommendations.
- Researching and writing reports to raise awareness of local problems.
- Representing Citizens Advice Barnet at external meetings to campaign for change.
- Working with the Communications team to raise awareness of Research & Campaigns work.
Person specification
No previous experience is required; this role would suit you if you have an interest in social policy, or would simply like to make a difference in our local community, and have the following skills and attributes:
- IT skills, especially Word and Excel at a basic level (sort, filter, basic formulas), and willingness and ability to learn to use our CRM to run reports.
- Strong research skills.
- High attention to detail.
- Analytical skills.
- Ability to work on own initiative.
- Excellent communication skills, both orally and in writing, with the ability to write clearly and persuasively.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
What will you do?
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complete an introduction to Citizens Advice and training for your role
-
welcome all clients and other visitors to the local Citizens Advice
-
explain to the client how long they might be waiting and what will happen and give out a form for clients to fill in
-
type up information from the client form onto a spreadsheet or database
-
answer the telephone, reply to emails and post
-
help with the day to day running of the Citizens Advice service
What’s in it for you?
-
gain and build on valuable skills and experience such as communication, IT skills and working in a team
-
increase your employability
-
contribute to the smooth running of the advice service which makes a real difference to peoples’ lives
-
work with a range of different people, independently and in a team.
And we’ll reimburse expenses too.
What do you need to have?
You don’t need specific qualifications or skills but you’ll need to:
-
be friendly and approachable
-
be non-judgmental and respect views, values and cultures that are different to your own
-
have good IT skills
-
be calm under pressure
-
be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
-
be willing to undertake training in your role
How much time do you need to give?
We can be flexible about the time spent and how often you volunteer so come and talk to us.
Valuing inclusion
Our volunteers come from a range of backgrounds and we particularly welcome applications from racially minoritised people/people of colour, disabled people, people with physical or mental health conditions, LGBTQ+ and non-binary people.
If you are interested in becoming a customer service volunteer / reception volunteer and would like to discuss flexibility around location, time, ‘what you will do’ and how we can support you please contact us.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
General Adviser
What will you do?
● complete an introduction to Citizens Advice and training for your role
● talk to clients face to face to explore what problems they’ve come for help with
● find information about the clients’ problems and help them to understand their options
● support clients to take action to resolve their problems. This might include drafting or writing letters, making phone calls, or referring the client to another organisation
● write a summary of the clients’ problems and what action you’ve taken
● look out for problems’ that are common, or are unfair, and write a short report about the problem or a letter to an elected official like an MP, AM or local councillor
Some examples of what you could do:
● help clients with debts work out a reasonable amount to pay back, and make a phone call to an organisation they owe money to.
● explore what benefits a client is entitled to and help them to complete a benefit application form.
● help a client who has problems with their landlord to understand their housing rights.
What’s in it for you?
● make a real difference to people’s lives
● learn about a range of issues such as benefits, debt, employment and housing.
● build on valuable skills such as communication, listening and problem solving, and increase your employability
● work with a range of different people, independently and in a team.
● have a positive impact in your community.
No prior experience is necessary in these areas as you’ll receive full training.
What do you need to have?
You don’t need specific qualifications or skills but you’ll need to:
● be friendly and approachable
● be non-judgmental and respect views, values and cultures that are different to your own
● have good listening skills
● have excellent verbal and written communication skills
● have good maths and IT skills
● be able to understand information and explain it to others
● be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
● be willing to undertake training in your role
How much time do you need to give?
6-8 hours per week.
Valuing inclusion
Our volunteers come from a range of backgrounds and we particularly welcome applications from racially minoritised people/people of colour, disabled people, people with physical or mental health conditions, LGBTQ+ and non-binary people.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Witness Service provides practical and emotional support and information to witnesses so that they feel valued, respected and informed and able to give their best evidence in court.
The role is court based and will involve providing support to witnesses, and their supporters, by explaining the court procedures and legal terminology, showing them around the courtroom before trial and sitting in the courtroom with them, when permitted.
What will you do?
- Give witnesses and their supporters emotional support, guidance and information at court (e.g. explain court procedures and legal terms, support them with completing expense forms).
- Show witnesses and others around the courtroom before a trial so they are familiar and at ease in the environment.
- Go into the courtroom with a witness on trial day if permitted.
- Identify additional support to which we can signpost or refer witnesses.
- Work as part of a team with other Witness Service volunteers and staff as well as liaising with court personnel.
What skills do you need?
You don’t need specific qualifications but you’ll need to:
- Be caring, mature, supportive and empathetic towards others.
- Be friendly and approachable with good listening and verbal communication skills.
- Be non-judgemental, impartial and have a confidential approach to supporting others.
- Have respect for the diversity of all people, which includes commitment to the service’s objective of ensuring equal access is offered to all witnesses and and their supporters.
- Be committed, trustworthy, discreet and prepared to adhere to Citizens Advice Witness Service standards to ensure we deliver a high standard of service to our witnesses and victims.
- Have the ability to handle challenging situations and use your initiative, experience and training to solve problems and make appropriate decisions.
Our volunteers come from a range of backgrounds and we particularly welcome application from people with physical or mental health conditions, and people from Black, Asian Minority Ethnic (Global Majority) and LGBTQIA+ communities. We are committed to offering a welcoming and inclusive environment to witnesses, staff and volunteers.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Witness Service provides practical and emotional support and information to witnesses so that they feel valued, respected and informed and able to give their best evidence in court.
The role is court based and will involve providing support to witnesses, and their supporters, by explaining the court procedures and legal terminology, showing them around the courtroom before trial and sitting in the courtroom with them, when permitted.
What will you do?
- Give witnesses and their supporters emotional support, guidance and information at court (e.g. explain court procedures and legal terms, support them with completing expense forms).
- Show witnesses and others around the courtroom before a trial so they are familiar and at ease in the environment.
- Go into the courtroom with a witness on trial day if permitted.
- Identify additional support to which we can signpost or refer witnesses.
- Work as part of a team with other Witness Service volunteers and staff as well as liaising with court personnel.
What skills do you need?
You don’t need specific qualifications but you’ll need to:
- Be caring, mature, supportive and empathetic towards others.
- Be friendly and approachable with good listening and verbal communication skills.
- Be non-judgemental, impartial and have a confidential approach to supporting others.
- Have respect for the diversity of all people, which includes commitment to the service’s objective of ensuring equal access is offered to all witnesses and and their supporters.
- Be committed, trustworthy, discreet and prepared to adhere to Citizens Advice Witness Service standards to ensure we deliver a high standard of service to our witnesses and victims.
- Have the ability to handle challenging situations and use your initiative, experience and training to solve problems and make appropriate decisions.
Our volunteers come from a range of backgrounds and we particularly welcome application from people with physical or mental health conditions, and people from Black, Asian Minority Ethnic (Global Majority) and LGBTQIA+ communities. We are committed to offering a welcoming and inclusive environment to witnesses, staff and volunteers.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
What will you do?
-
complete an introduction to Citizens Advice and training for your role
-
welcome all clients and other visitors to the local Citizens Advice
-
explain to the client how long they might be waiting and what will happen and give out a form for clients to fill in
-
type up information from the client form onto a spreadsheet or database
-
answer the telephone, reply to emails and post
-
help with the day to day running of the Citizens Advice service
What’s in it for you?
-
gain and build on valuable skills and experience such as communication, IT skills and working in a team
-
increase your employability
-
contribute to the smooth running of the advice service which makes a real difference to peoples’ lives
-
work with a range of different people, independently and in a team.
And we’ll reimburse expenses too.
What do you need to have?
You don’t need specific qualifications or skills but you’ll need to:
-
be friendly and approachable
-
be non-judgmental and respect views, values and cultures that are different to your own
-
have good IT skills
-
be calm under pressure
-
be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
-
be willing to undertake training in your role
How much time do you need to give?
We can be flexible about the time spent and how often you volunteer so come and talk to us.
Valuing inclusion
Our volunteers come from a range of backgrounds and we particularly welcome applications from racially minoritised people/people of colour, disabled people, people with physical or mental health conditions, LGBTQ+ and non-binary people.
If you are interested in becoming a customer service volunteer / reception volunteer and would like to discuss flexibility around location, time, ‘what you will do’ and how we can support you please contact us.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Witness Service provides practical and emotional support and information to witnesses so that they feel valued, respected and informed and able to give their best evidence in court.
The role is court based and will involve providing support to witnesses, and their supporters, by explaining the court procedures and legal terminology, showing them around the courtroom before trial and sitting in the courtroom with them, when permitted.
What will you do?
- Give witnesses and their supporters emotional support, guidance and information at court (e.g. explain court procedures and legal terms, support them with completing expense forms).
- Show witnesses and others around the courtroom before a trial so they are familiar and at ease in the environment.
- Go into the courtroom with a witness on trial day if permitted.
- Identify additional support to which we can signpost or refer witnesses.
- Work as part of a team with other Witness Service volunteers and staff as well as liaising with court personnel.
What skills do you need?
You don’t need specific qualifications but you’ll need to:
- Be caring, mature, supportive and empathetic towards others.
- Be friendly and approachable with good listening and verbal communication skills.
- Be non-judgemental, impartial and have a confidential approach to supporting others.
- Have respect for the diversity of all people, which includes commitment to the service’s objective of ensuring equal access is offered to all witnesses and and their supporters.
- Be committed, trustworthy, discreet and prepared to adhere to Citizens Advice Witness Service standards to ensure we deliver a high standard of service to our witnesses and victims.
- Have the ability to handle challenging situations and use your initiative, experience and training to solve problems and make appropriate decisions.
Our volunteers come from a range of backgrounds and we particularly welcome application from people with physical or mental health conditions, and people from Black, Asian Minority Ethnic (Global Majority) and LGBTQIA+ communities. We are committed to offering a welcoming and inclusive environment to witnesses, staff and volunteers.
The client requests no contact from agencies or media sales.