Based Service Manager Jobs in London, Greater London

This is a training position with the post holders undertaking training at Kings College London as well as working in our face to face frontline Mental Health Support Teams in schools and/or community services. You will be taught to deliver evidence based guided self-help interventions for children and young people experiencing mild to moderate mental health difficulties. The post holders will use their newly developed skills to support children, young people and parent/carers who are referred into the MHST or community services and you will receive clinical supervision to support your professional development.

Please read the Job Descriptions and Person Specifications before applying for the role and note that an application to Kings College London Post Graduate Diploma in Child and Young Persons Psychological Trainings must be made at the same time as your application to CDI/OTR. It is crucially important that you read the University guidance.

Information about the Training & the Job Role
 

This is a fixed term post with this training year funded by the NHS. After successful completion of the course the fixed term training contract will end however we will seek recurrent funding. Applicants will be encouraged to stay within their existing service providers or apply for vacant posts within our services and will be provided support and advice in job applications.

This full-time role will be best suited for applicants who are able to balance a busy work and study schedule, with frequent travel across different sites for university and work. You will be an employee at CDI or OTR but also enrolled on a Postgraduate Diploma course. As this is a Postgraduate level training, you will be required to study and perform at academic level. Applicants must be prepared to work towards their studies outside of protected study time (such as on weekends and after work). Protected study time or teaching days are typically 2 days a week during term (with possibility of extra university days near the start) and will be a mixture of in person and online sessions. Applicants must be willing to travel into London to attend their lectures.

The Postgraduate Diploma in Child and Young Person Psychological Trainings (CYP-PT) Education Mental Health Practice (EMHP) & Children’s Wellbeing Practitioner (CWP)

All applicants to the programmes above will be required to undertake Postgraduate Diploma level training at Kings College London alongside a work placement. Please note that you will need to submit an application form to Kings College London for a place on the Postgraduate Diploma in Child and Young Person Psychological Trainings (CYP-PT), in addition to the job application that you make to us. It is strongly advised to submit an early application to prevent the delay of a decision.

Following success at the job interview all trainees will be required to attend teaching for up to three days per week for one year. Teaching and lectures will be mostly based at King’s College London Campus in Denmark Hill. Students will be taught using a combination of lecture style workshops and small group seminars. Assessment on the programme will comprise of a combination or written, oral and video assessments. On successful completion of the course, students will graduate with a Postgraduate Diploma in Education Mental Health Practice or Children’s Wellbeing Practice.

Entrance criteria is detailed in the Person Specification and applications to the programme will be reviewed against this - applicants who do not fulfil the academic criteria may still be considered on a case-by-case basis. 

Note that applications will not be considered from applicants who are formally registered (or re-sitting examinations) for another programme of study at KCL or any other Higher Education Institution.

Join Addiction Family Support

Addiction Family Support is a UK-based charity dedicated to supporting adults affected or bereaved by a loved one's harmful use of alcohol, drugs, or gambling.

The Role: Bereavement Support Worker

As a Bereavement Support Worker at Addiction Family Support, you will provide crucial emotional and practical assistance to individuals affected by the loss of a loved one due to addiction. Through both individual and group support, you will offer a compassionate and understanding presence, helping people navigate grief and loss in a safe and supportive environment.

This role offers flexibility, allowing you to work remotely or in person, depending on the needs of the service and your own availability. Bereavement Support Workers operate within a flexible rota system to ensure those in need of support receive timely and consistent care.

Responsibilities:

• Offer empathetic and non-judgmental emotional support to those affected by the bereavement of a loved one due to addiction.
• Provide information, literature, and resources to help individuals and groups manage grief and cope with their situations.
• Facilitate or co-facilitate bereavement support group meetings, creating a safe space for participants to share their experiences and provide mutual support.
• Respond to inquiries and offer structured emotional support through helplines or support groups, following guidelines and safeguarding practices.
• Maintain accurate and confidential records in line with GDPR and the charity’s policies.
• Ensure safeguarding concerns are addressed promptly and signpost individuals to additional services where appropriate.

Ongoing Support

As a Bereavement Support Worker, you will have access to regular supervision and peer support, ensuring you feel confident and equipped in your role. Development opportunities are available to help you grow in your position and enhance the support you provide.

Join Our Team of Change-Makers

Are you ready to make a difference? We're on the lookout for vibrant, enthusiastic, proactive and collaborative individuals with the right skills and experience to become part of our incredible charity.

Be Part of Something Special

Our clients' continuous positive feedback speaks volumes about the impact of our work, and we take immense pride in it. Emilia Fox, one of our dedicated Patrons, stands with us in our mission.

Join an Award-Winning Journey

This is your chance to become part of an award-winning charity where every day is an opportunity to contribute to the greater good. If you're seeking a dynamic environment filled with compassionate individuals dedicated to creating positive change, we invite you to apply or reach out with any enquiries.

The deadline for submitting applications is 4.00pm Friday 11 October 2024.

Interviews will be held Tuesday 15 October 2024.

Are you a health or social care professional based in the West Midlands and experienced in supporting dementia carers? Would you like to support the work of a dynamic charity that is growing the reach of its services? If so, we’d love to hear from you. 

We are looking for associates who can support us to deliver a range of activities including the delivery of community-based carer training, one-to-one telephone consultations with carers, dementia awareness training for organisations, and the facilitation of online carer support groups. 

We are a remote based specialist team which includes a clinical psychologist, dementia nurse specialist, social worker, and benefits advisor. 

You may be in part-time employment, recently retired, or just looking for a more flexible approach to work, whatever the motivation, we are confident you will enjoy being part of our friendly team.

If you are interested and would like to know more, please contact Steve Dubbins, Director of Services, on 07376 596763 or via email: [email protected]

We look forward to hearing from you. 

Would you like to be part of an organisation that supports the wellbeing of over 1.8 million people worldwide?

This is an opportunity to make a meaningful difference by joining a small finance team as an Assistant Accountant. This is a global charity dedicated to providing essential support and services to individuals working in a demanding and isolated industry.

You will have the flexibility of working from home four days a week while collaborating with your team in-person on Thursdays at their London office

Your benefits will include:

• Workplace Pension: 7% employer contribution / 3% employee contribution
• Life Assurance: 3x base salary
• Other: Includes Employee Assistance Programme, retail
• discount vouchers, cycle to work scheme, free eye test,
• access to training and development opportunities

What your working day will look like:

• Assisting with financial reporting and analysis
• Supporting budget preparation and forecasting
• Handling foreign payments and cash flow management
• Conducting financial investigations and audits
• Collaborating with colleagues across the organisation

Your attributes, skills and experience will include:

• Part-qualified accountant (ACCA, CIMA)
• Strong knowledge of accounting principles and practices
• Excellent analytical and problem-solving skills
• Proficiency in accounting software and systems
• Strong attention to detail and organisational skills
• A passion for making a positive impact

As a faith-based charity this role offers a unique opportunity to contribute to a meaningful cause. They are committed to creating a welcoming environment for individuals from all spiritual perspectives.

If you are a dedicated and motivated individual who is passionate about supporting a worthwhile cause, I encourage you to send you application along with your CV.

A supporting statement has been requested with application.

The closing date for applications is October1st.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Salary: £32,425 + £4000 LW per annum

Location: London, Waterloo

Contract Type: Fixed Term, 12 months

Hours: Full Time

The Vacancy

Islamic Relief Worldwide (IRW) is a faith-based humanitarian relief and development organisation working to save and transform the lives of some of the world’s most vulnerable people.  Established in 1984, with an active presence in over 45 countries, we strive to make the world a better and fairer place for those affected by poverty, conflict and natural disasters. In the UK, IRW has a partner whose main role is to raise funds, raise awareness, carry out advocacy and support domestic programmes: this partner is called Islamic Relief UK (IRUK).

Islamic Relief UK (IRUK) is actively recruiting for the position of ‘Supporter Relations Database Coordinator’ on a 12 months fixed-term contract, to be based from its Waterloo office, London. The organisation is currently operating to a hybrid working model.

The role will administer the entry of data on donations and supporter details and maintaining supporter records ensuring that information held is accurate, appropriate and up to date.

The successful candidate must have:

• Experience of working on a CRM system previously - raiser's edge specifically will be preferred.
• Demonstrable experience in a similar role that includes working with complex databases, troubleshooting problems, analysing information and data, designing queries and reports and creating operational procedures.
• Proficient user of Raisers Edge with proven experience of importing and data cleaning.
• Ability to work in a methodical manner.
• Able to work in a fast-paced environment while being flexible and detail-oriented.
• Numerate and literate with a good standard of education.
• Fast and accurate data entry skills.
• Ability to work collaboratively with internal and external stakeholders as part of a team.
• Working knowledge of Gift Aid rules and HMRC claim requirements.
• Knowledge of the principles of database management and donor development.
• Demonstrable problem-solving skills, working on own initiative to identify problems and apply the most effective and accurate solutions with a focus on service improvement.
• Ability to organise and prioritise own work and meet deadlines.
• Excellent project management skills.
• Excellent knowledge of Microsoft Office suite, including Word and Excel.
• Ability to remain calm under pressure.

For more information, please click on the Documents tab above to view the full Job Description.

If you are talented, reliable, service-minded, resilient and a highly motivated professional looking for a meaningful career, with a strong commitment to IRW’s mission and values of sincerity, excellence, compassion, social justice and custodianship, please apply by completing our online application form.

For more information on the excellent company benefits we offer our employees, please visit our website.

PLEASE NOTE: Interviews are expected to take place on an ongoing basis until a suitable appointment is made. We therefore may close the advert sooner than the advertised date.

Pre-employment Checks:

Any employment with Islamic Relief will be subject to the following checks:

• screening clearance
• proof of eligibility to live and work within the UK
• receipt of satisfactory references

Please note, for UK-based roles, we are only able to accept applications from candidates who are eligible to work in the UK. We are unable to progress applications which would require sponsorship.

Our values and commitment to safeguarding

IRW is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom IRW engages. IRW expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records checks. IRW also participates in the Inter Agency Misconduct Disclosure Scheme.

In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.

By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures.

Islamic Relief is an equal opportunities employer

About The Role
Closing date: 10th Oct
Application Process: Please ensure you apply with your most updated CV and a supporting statement on why you believe you would be the most suitable individual for this position.
This role is home-based but requires extensive, independent travel with your own transport across Northern Ireland in particular across the Western, Northern, and Southern NHS Trust areas.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
We have 2 exciting opportunities to join our award-winning Time for Dementia programme, as the programme expands outside of England for the first time, to Northern Ireland. This role will be working directly with Ulster University to support the implementation of Time for Dementia within their curriculum as well as to find and enrol families affected by dementia to take part.
You will lead in the area of promoting Time for Dementia and networking, building, and maintaining relationships with external organisations. You will be responsible for enrolling families affected by dementia into the programme and supporting them throughout their involvement.
Alzheimer's Society has recently been named on the Sunday Times Best Places to Work 2023. We’ve achieved excellent scores for workplace happiness, pride, and job satisfaction. This is a fantastic achievement and we're incredibly proud as this is a fantastic indication of how far we’ve travelled over the past few years.
We would love to welcome more outstanding people to join our exciting journey to make the greatest difference for people living with dementia.
About you
This is an exciting opportunity to work in a role that is fast-paced and varied. To be successful in this role you will:

- Have a positive and proactive attitude to challenging situations.
- The ability to problem-solve, using a collaborative and engaging approach with colleagues.
- The ability to form productive relationships with internal and external stakeholders and people affected by dementia.
- Strong interpersonal and interpretation skills will allow you to have open jargon-free conversations.
- Highly organised and can manage multiple tasks and priorities.
- Excellent attention to detail.
- Be a team player, supporting colleagues when there are deadlines, and who knows when to ask for help themselves.
- Ability to collaboratively, develop strong relationships and influence to ensure effective fit-for-purpose business solutions.
- Be a self-starter and incredibly motivated.

About Alzheimer's Society
Dementia is the biggest health and social challenge of our time.

There are currently estimated to be 900,000 people in the UK with dementia. Many are undiagnosed and facing the realities of their condition alone.

At Alzheimer’s Society we’re working towards a world where dementia no longer devastates lives. We do this by giving help to those living with dementia today and providing hope for the future. We’re here for everyone living with dementia.
 
As a Society, we are made up of people with dementia, carers, trusted experts, campaigners, researchers and clinicians. We are the UK’s largest collective force of people with unparalleled knowledge and over 40 years of experience addressing the biggest challenges facing people living with dementia.

Our Values

We are Determined to make a difference when and where it matters most, by being passionate, focussed and making a lasting impact for people affected by dementia.

Every one of us is a Trusted expert, listening, learning and using evidence and experience. We are Better together by being open, combining our strengths, helping us to achieve more together. We are Compassionate, we are kind and honest, and we don’t shy away from challenges.

Through our values we will make the greatest difference for people affected by dementia.

Equal Opportunities

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.

We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. During your recruitment process we want to make sure that you bring your whole self and be at your best.

Location: Remote/home-based, with occasional travel for client work in England.

Closing date: 8.00 on Monday 30 September.​

Shortlisting date: Wednesday 2 October to Monday 7 October.

Interviews: Week commencing Monday 14 October.

About the role

We're looking for associates to join our pool of consultants and trainers on a freelance basis.

​From local and national support services to green spaces, sports clubs, museums and the arts, voluntary organisations and volunteers are a vital part of communities across the country.

As the membership community for charities and voluntary organisations, NCVO has championed volunteers and the voluntary sector for over a hundred years.

​A key part of our offer is our direct support to voluntary organisations of all sizes through our consultancy and training service. We run this service as a social business, providing cost-effective and high-quality support focusing on the areas that matter most to charities. Our work generates income and valuable insights to support NCVO in achieving our mission.

​Our business is growing. We’re looking for a small number of passionate, skilled and innovative team players to work with us on a freelance basis to help us provide expert support to charities across England.

​We’re looking for support across all our consulting and training areas. We’re particularly keen to hear from candidates with the following skills and experience.

​Consultants (with training skills is a plus)

• ​Governance
• ​Strategy and impact
• ​Leadership and organisational development
• ​Volunteering strategy and management

​Trainers

• ​Charity finance
• ​Project management
• ​HR and people management
• ​Safeguarding
• ​Funding, fundraising and income strategy

​Your experience might come from the charity sector or beyond. You don’t need to have worked as a consultant before, but we need you to be a team player who is curious, analytical, and motivated to create change for our clients.

​We want to hear from a diverse range of applicants. Whether you have experience in all the areas outlined here or experience in some with a drive to learn and grow, please consider making an application.

Equity, diversity and inclusion

NCVO is fully committed to equity, diversity and inclusion in our sector.

We want this to be reflected in the diversity of the people who work with us. We welcome submissions from people from all backgrounds and identities. We particularly welcome applications from under-represented groups in the voluntary sector and those with diverse, lived experience.

If you tell us you’re disabled (according to the Equality Act 2010) and your application meets the minimum criteria for each specification listed in the job description, we’ll interview you for the role. We’ll make reasonable adjustments during each recruitment stage to ensure it’s inclusive and works for you.

If you have access needs or require reasonable adjustments as part of the recruitment process, please email us.

How to apply

For more information and to apply, please click on the Apply button.

​If you have any queries regarding our vacancies or experience any issues applying, please email us.

About NCVO

We are the charity for charities. For over 100 years, NCVO has stood shoulder to shoulder with communities, championing and celebrating voluntary action.

Our membership is made up of around 17,000 voluntary organisations across England, from small, grassroots community groups and social enterprises, to large, far-reaching charities.

We believe that communities are strengthened by voluntary action. We therefore want charities to thrive and be empowered to deliver for people and communities.

We focus on empowering charities and volunteers by making sure they have the knowledge, tools, and resources they need. We advocate for and with our members, giving voice to those not often heard, and harnessing the collective power of partners to ensure the voluntary sector is valued.  We bring charities together so they can learn, connect, and create greater impact.

As the voluntary sector and volunteering adapt to new challenges and a changing context, so must NCVO. We are therefore prioritising work to evolve as an organisation to ensure we live our values of ambition, inclusion, openness and collaboration in everything we do internally and externally.

We have around 80 staff and income of more than £7m per year. With our members at the heart of everything we do, our mission is to unite to champion the remarkable role of charities and volunteers. Because stronger charities make for stronger communities.

NCVO is an equal opportunities employer and we welcome applications from everyone. Charity No. 225922.

Peatland Programme Communications and Engagement Lead 

Homes working (UK based) Some travel will be required 

£31,500 per annum (£25,200 pro rata for 0.8 FTE)

Permanent  

Full time: 35 hours per week (1.0 FTE) or 28 hours per week (0.8 FTE) 

Closing date for applications: 13 October 2024

First Interview: 22 October 2024

Second Interview: 31 October 2024

About them 

Their host organisation  are a federated movement of 46 charities, supported by a central charity. Together they have 870,000 members, 38,000 volunteers and 3,400 staff across the UK. They are at an exciting moment in their 110-year history, with the development of an ambitious new strategy, setting out a vision of nature in recovery, with abundant, diverse wildlife and natural processes creating wilder landscapes where people and nature thrive.  

About you  

The successful candidate will be employed by the IUCN UK Peatland Programme’s host organisation. The new team member will be pivotal in the delivery of the Peatland Programme’s objectives to champion peatland values. They will have the level of knowledge and experience to drive forward and promote peatland restoration in the UK and be able to advocate the multiple benefits of peatlands through partnerships, strong science, sound policy and effective practice, and communication.  

They are looking for an enthusiastic and motivated Communications and Engagement Lead to drive and deliver the IUCN UK Peatland Programme’s communications activity to promote the benefits of healthy peatlands to a national audience. This will be done primarily through establishing and maintaining good relationships with external contacts and partners and using these networks to identify opportunities and to build the Programme’s reach. You will lead the production of communications materials through design and appropriate messaging, assist their advocacy work, and plan and deliver events such as online workshops and their annual conference.  

They are looking for someone who is passionate about communicating peatlands to a wide audience and is creative and proactive in their approach. The peatland agenda has expanded exponentially over the last 10 years and you will need to be an excellent team player and networker to capture what is happening and communicate this to multiple partners and stakeholders. The Communications and Engagement Lead post is a standalone communications post within a small team (9 people) and your ability to quickly develop good relationships with partner organisations will be critical to your success in the role. 

You will be lead on the delivery of the communications strand of the Peatland Programme’s activity. You should have experience of designing publications, creating digital content, newsletters, running stakeholder events and managing social media accounts. You will support the wider Peatland Programme team in networking, identifying opportunities for collaboration, as well as in the production of resources such as briefings and web content. 

They value passion, respect, trust, integrity, pragmatic activism and strength in diversity. Whilst they are passionate in promoting their aims, they are not judgemental and are inclusive. They want their people to be as diverse as nature, so they particularly encourage applications from people who are underrepresented within their sector, including people from minority backgrounds and people with disabilities. They are committed to creating a movement that recognises and truly values individual differences and identities. 

They take their Safeguarding responsibilities extremely seriously. Please click here to read their commitment statement. 

 As a Disability Confident employer, they are committed to offering an interview to anyone with a disability that meets all the essential criteria for the post. Please let them know if you require any adjustments to make their recruitment process more accessible. 

They are also committed to increasing the diversity of its staff through its Levelling the Field recruitment pledge and will put any ethnic minority applicants that meet all the essential criteria for the post through to the next stage of recruitment. 

 To avoid disappointment, you are advised to submit your application as soon as possible as they reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that they can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, they are unable to consider further applications. 

 This role may be subject to a DBS check. 

Transforming Lives for Good (TLG) is a national Christian charity working in partnership with local churches to give struggling children a hope and a future. An exciting opportunity has arisen for an individual to join our award winning (Sunday Times Best Not for Profit to work for) team as Head of Finance. We’re looking for a commercially minded and relational leader capable of developing the finance team and bringing strategic financial leadership to the organisation at every level.

To join our dynamic staff team, we are looking for an individual with clear systematic thinking and ability to embed system changes in an increasingly complex organisation. You’ll enjoy working in a growth context and come with an entrepreneurial, problem-solving mindset and the high expectations that inspire excellence in all those around you. As a key member of the Wider Leadership Team, you will play a central role in developing the financial leadership and culture throughout our organisation with outstanding judgement and integrity. If this sounds like you and you share our passion to see UK churches transforming the lives of struggling children, then we would love to hear from you.

TLG is a Christian charity hence, we are looking for individuals with a strong and vibrant Christian faith. As part of our commitment to safeguarding, the successful applicant will be required to undertake an enhanced disclosure via the DBS.

We would welcome applications from candidates from diverse backgrounds to enable us to better reflect the needs of the communities we serve.

Marie Curie is looking for a Community Fundraser to cover the North London area. (additional £3,500 pa LLW)

To ensure they can continue supporting individuals and families in need of end-of-life care, the Fundraising team are incredibly important. Since the pandemic, fundraising at Marie Curie has been through a lot of change. However, the organisation recognises the importance of their activity within communities across the UK and community fundraising has been invested in. It’s an incredibly exciting time to join the team. Marie Curie’s fundraising team has a lot of ambition and just need the right people to join the charity who can help them realise that ambition.

Our Community Fundraisers are the face of Marie Curie in their local communities, building relationships and networks with a wide and varied range of supporters. From local businesses to local fundraising groups and everyone in between. Reporting to the Head or Deputy Head of Region and working closely with some of the most talented fundraising people in the charity sector, your role will be to provide support and guidance to people who fundraise and volunteer for Marie Curie across our regions, helping them achieve their ambitions and ultimately raise vital funds for Marie Curie. 

The Community Fundraiser role is one where you just don’t know what happens one week to the next as you never know who will choose to support Marie Curie in your community! 

The role would suit someone who can be flexible and react in a calm, measured manner to whatever the day brings, who is excited by potential and is ambitious, and who can deliver a high standard of customer service (supporter stewardship) to everyone they meet. 

Community Fundraisers are remote/hybrid based, with some presence expected at your local office or Hospice. It is expected that you will be based within or in close proximity to the region e.g. North London. For this role, the post holder will need to be willing to travel to Embassy Gardens (Embankment, SW11 7BW) occasionally. Due to the requirement to be London based, this post holder can choose if they opt to recieve an additional £3,500 LLW on top of the offered annual salary. If selected, the candidate will cover the cost of travel into Embassy Gardens themselves. 

This isn’t a role where you will be behind a desk every day, a good Community Fundraiser has a willingness to be out and about within your region meeting and supporting fundraisers.

For further information relating to this position, please check out the Candidate Pack.  Proposed interview date: Thursday 3rd October. 

If you would like to know more please email Jo to arrange a conversation about the role and next steps, contact info is in the Candidate pack.

Supporter Operations Officer

Contract: Permanent, Full Time, 35 hours per week

Salary: £33,233 - £34,894 with excellent benefits

Location: London, UK
Hybrid Working: A minimum of 40% of working time is spent face to face, either in London office, or as a result of external engagement or travel for WaterAid. WaterAid is located at Canary Wharf, London and this will be your location and contract base.
 

About WaterAid:
Want to use your skills in operations & planning to play a vital role in making clean water, decent toilets and good hygiene normal for everyone everywhere? 
Join WaterAid as Supporter Operations Officer to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good. On top of that you’ll be joining a 2020 Great Place to Work® award-winning organisation. 

This role is a part of the Supporter Experience & Operations (SEO) team that sits within the Mass Engagement Department at WaterAid and aspires to deliver sector-leading supporter care, excellent supplier management and effective internal response handling operations. The team exist to champion the supporter experience across the organisation and ensure this remains consistent at every touch point.

As our organised and conscientious Supporter Operations Officer you will provide effective monitoring of our internal supporter response handling processes, including donation and query management, and bring to the role an understanding of regulations that affect the management of supporter data, and the processing of financial responses.

About the Team:
The Supporter Operations Team plays a central role in delivering an exceptional supporter experience, ensuring smooth internal and external fulfilment to maximise supporter engagement in order to meet our ambitious targets.
This role sits within the Supporter Operations sub-team, reporting into the Supporter Operations Manager. The Supporter Operations Team plays a central role in supporting our fundraising teams, to maximise supporter engagement and ensure that the fulfilment of our fundraising appeals, donor thanking and donation processes are carried out correctly and in compliance with all relevant regulations

About the Role:

In this role, you will manage the team’s workload, forecasting expected capacity to ensure that daily, weekly and monthly tasks are planned out and completed in accordance with set KPIs. As well as supporting the Supporter Operations Manager in monitoring & evaluating the performance of the Operations team using reports to investigate any unusual results/trends. 

You’ll also: 

• Bring to the role a keen understanding of supporter response handling, the intricacies of processing donations, Direct Debits, Gift Aid, and communication preferences
• Assist with due diligence processes within the wider SEO team, specifically focusing on internal data security practices, response handling accuracy, and adherence to relevant regulatory requirements such as those for Gift Aid or the BACS scheme for Direct Debits 
• Proactively identify processes for improvement across the Supporter Experience & Operations Team to deliver efficiencies and improve the effectiveness of internal procedures 

• Support campaign managers and other colleagues with any new or existing projects relating to fundraising operations, working closely with internal stakeholders, ensuring requirements are clear and fully documented

​​​​About you:

• Knowledge of the rules and regulations of Gift Aid, Direct Debit, Data protection and PCI-DSS compliance 
• Strong team player. Proven experience and/ or evidence of providing support/supervision/ training to team members
• Experience of documenting business processes, and comfortable with communicating and influencing a range of stakeholders
• Experience of income processing and donor response handling
• Excellent IT skills (use of Microsoft products, particularly Excel) with ability to analyse data accurately
• High attention to detail with ability to work methodically, ensuring minimal errors, and able to problem solve should errors arise 
• Ability to analyse fundraiser requirements, and capable of providing the best fulfilment solution working with internal stakeholders
• Proven problem-solving skills with the ability to listen, understand, analyse and resolve queries of a technical nature (incl. complex queries). Demonstrate an innovative approach to problem solving with the ability to implement robust solutions, taking into account future requirements
• Excellent time management skills. Proven ability to manage & prioritise own workload, conflicting tasks/ deadlines effectively and successfully

Closing date: Applications will close at 23:59 on 29th September 2024. Shortlisting and interviews may take place on a rolling basis and the application process will close if a suitable candidate is found prior to the advertised closing date.

How to Apply: To see the full job pack, please click ‘Apply’. Please apply by submitting your CV and a cover letter in one document in either Word Document or PDF format. 

Pre-employment screening: In order to apply for this post, you must be able to demonstrate your eligibility to work in the UK. All our vacancies require a basic Disclosure and Barring Service (DBS) check to comply with our Safer Recruitment policy.

Our Benefits:

• 36 days' holiday annually (including 8 Bank Holidays)
• Option to buy an extra 5 days annual leave
• We offer a generous pension plan with employer contribution of up to 10%
• Wide range of flexible and agile-working arrangement
• Season Ticket Loan
• Free annual eye tests
• Pay as You Give charitable giving scheme
• Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave
• Sabbaticals
• Volunteer Day

Our Commitment:

Our People Promise:
We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose - where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal opportunities:
We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.

Safeguarding:
We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. As a safeguarding measure, WaterAid carries out background checks on all potential employees. This is done following the conclusion of recruitment and prior to assuming full employment.

Team Leader – Poplar HARCA

The Bromley by Bow Centre (BBBC) is working in partnership with Poplar HARCA, an award-winning housing association in East London, to develop a welcoming place for members of the community to access local services and support.

The role will be based within Poplar HARCA’s main building in East India Dock Road, focused on residents in the southeast locality of Tower Hamlets.

The Team Leader will be responsible for developing and overseeing the delivery of the service to ensure people are offered an inclusive and warm welcome. They will be responsible for promoting a positive culture of collaboration and innovation.

The role will line manage the Community Connector and together they will serve as the first point of contact for residents and Poplar HARCA tenants, providing support for people to engage with services and activities. This role aims to build relationships, identify peoples’ interests and goals and find appropriate opportunities for support.

The Team Leader will work to ensure that members of the community are aware of support available to them locally. The role will also involve co-designing, developing, delivering, and reviewing resident-led activities and initiatives within the space.

Location: Bromley by Bow Centre
Job Type: Full time, 35 hours per week
Contract Type: Fixed term until 30 September 2025
Salary: £34,680 per annum
Benefits: Generous leave allowance, Interest free loan (bike, season ticket or rent), Regular social activities, Matched Contribution Pension Scheme, Employee Assistance Programme and OH support, Sabbatical (after 7 years at the Centre)
You may also have experience in the following: Community Engagement Leader, Community Development Manager, Neighbourhood Coordinator, Local Area Coordinator, Community Empowerment Manager, Community Project Manager, etc.

REF-216 842

Job title: Head of Corporate Partnerships

Manager: Director of Income & Engagement

Direct reports: 4

Location: Hybrid work with 40% from Breaking Barriers’ office in London (71-91 Aldwych, WC2B 4HN)

Salary: £50,000 - £54,000

Hours: 5 days per week (37.5 hours) but open to part-time (26 hours minimum), and flexible working arrangements.

Contract: FTC for 1 year (maternity cover)

Overall purpose

The Head of Corporate Partnerships is a key leadership role within the Income and Engagement Directorate. Breaking Barriers’ relationship with corporate partners is the USP upon which our growth and success as an organisation has been built. The Head of Corporate Partnerships has accountability for generating income, impact and influence from the private sector, and for leading a high-performing team to achieve ambitious growth and scale for refugees around the UK.

As Breaking Barriers has grown from a start-up organisation to a now 60-strong team raising c. £4m and supporting more than 1,200 refugees annually, our corporate partnerships have expanded beyond our original London base to be nationwide partnerships with a wide range of businesses and employers. Our corporate partners have been crucial in enabling our growth and will be crucial to delivering upon the ambition of our 2030 goals. The Head of Corporate Partnerships is an essential role that will make this ambition a reality.

You will lead a team to deliver outstanding partnerships management of a range of strategic and multi-faceted relationships with a portfolio of c.50 businesses alongside leading strategy for business development. Leading by example you will own a number of our key relationships to drive growth, whilst bringing your experience to bear to coach your team and ensure structures and processes are in place to enable high performance.

You will be:

• a creative and strategic thinker who doesn’t feel bound by traditional approaches to charity / corporate relationships,
• a keen collaborator, working closely with colleagues in our Services directorate to deliver high impact employability programmes for our refugee clients, and with the Head of Philanthropy and Head of Public Engagement to identify and drive cross-fundraising opportunities,
• an outstanding communicator, comfortable and confident in your ability to engage a wide range of stakeholders across the worlds of CSR, DEI and employability, and across the private, public, and third sectors representing Breaking Barriers at a senior level.

The Head of Corporate Partnerships will be part of Breaking Barriers’ Joint Leadership Team and will have overall strategic and budget responsibility for Corporate Partnerships. They will be a visible leader within the Income and Engagement Directorate and across the organisation, and will contribute to a culture of creativity, growth, innovation and entrepreneurialism that will drive us to achieve our 2030 goals.

This is a hugely exciting opportunity to join an entrepreneurial organisation with an enviable track record of growth, and a leadership team and Board prepared to back investment in fundraising. The Head of Corporate Partnerships will be someone driven and excited by the opportunity to develop further a function operating to the highest standards and generating impactful and innovative partnerships with a diverse group of businesses. They will be motivated to ensure that all people of refugee background in the UK have a fair chance to gain meaningful employment and will be ambitious to play a central role in helping Breaking Barriers to achieve it's 2030 goals.

To view the full job description and person specification, as well as details on our accessible recruitment process, please view the attached recruitment pack.

Other considerations

• As part of our safeguarding commitment to our clients, we carry out preemployment checks to ensure that successful applicants are suitable to work with adults at risk. These include obtaining references and verifying a candidate’s identity and right to work in the UK.
• We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, sex, sexual orientation, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.

How to apply

If you are looking for a role where you can make a real difference, we want to hear from you. To apply, please submit a CV and statement (up to approximately 500 words/1 A4 page) outlining:

• Why you are interested in the role
• What skills you would bring to be successful in this role
• Any experience you would like to highlight
• Any reasonable adjustments you require for the interview process
• Disclosure of disabilities if you wish to do so (as a member of the Disability Confident Scheme, we guarantee an interview to all disabled applicants who meet the minimum criteria for the role)

Please note that applications without a covering letter will not be considered.

Closing date for applications is 11:30pm on Sunday 29th September. Interviews will be held on a rolling basis so please apply as soon as possible to avoid disappointment.

We belong to the Experts by Experience Employment Initiative, which advocates and supports organisations to employ more people from a refugee background. With this in mind, we particularly welcome applicants with experience of seeking asylum and/or a refugee background. 

If you are an expert by experience (a refugee or a migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for an independent and confidential support for your job application from the Experts by Experience Employment Network. Please reach out to HR Manager Dani Meier for further details (we are unable to include email addresses in this advert, but you can find contact details on the final page of the attached recruitment pack).

Support those who Care

This is an exciting opportunity to join our new service supporting Carers across City of London to improve their health and wellbeing, and access support that meets their needs.

The team work holistically with Carers to understand their individual circumstances and level of need. You’ll carry out home visits and community-based meetings, co-produce support plans, and develop effective relationships with Carers, families, and professionals. You will also support Carers to complete written forms and applications, draft letters, and advocate with third parties.         

You’ll build on your local knowledge to signpost and facilitate access for Carers to support services, including financial and benefit advice, housing, health and safety home systems, and leisure and social activities. You will also support the development of escalation plans so that Carers are prepared for unforeseen circumstances that would impact negatively on ability to care.

Together with colleagues, you will plan and deliver the service’s activity package, including coffee mornings, drop-in sessions, activities, online and face to face groups, and peer support forums. There will also be opportunities to promote the service by attending meetings and forums, and to deliver training sessions to professionals and community organisations so that they have the skills to identify Carers.

Applicants should have relevant personal or professional experience of working with Carers and/or vulnerable adults or children in a social care, health, education or voluntary and community sector. You’ll need a practical understanding of barriers faced by Carers, and an awareness of cultural differences and access to services.

You should be an excellent communicator and able to motivate and empower others. Full or part-time positions available.

Do a job where you make a difference

 

We offer our employees:

· Inclusive values-based environment

· Competitive remuneration package

· Workplace pension scheme

· Generous 31 days annual leave entitlement plus bank holidays

· Opportunities for hybrid working

· Benenden Health Care

· Death in Service Benefit

· Cycle to Work Scheme

· Employee Supported Volunteering scheme

· Development opportunities

· and more

Imago is committed to Safer Recruitment practices, and the post is subject to references and an enhanced Disclosure and Barring Service check.

Please either submit your CV with a short covering note or visit our website for full details.

Imago recognises that many people in our society experience discrimination or lack of opportunity for reasons that are not fair. We aim to create a culture that respects and values each other’s differences, and see these differences as an asset, as they improve our ability to meet the needs of the organisations and people we work with. We proactively seek to increase opportunities for inclusion, and celebrate diversity across our organisation and within communities.

Imago recognises its duty to safeguard and promote the welfare of the children, young people and adults at risk who access its services or with whom it comes into contact.