Advice Service Manager Jobs in Bermondsey, Greater London

Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it. 

Location: Crisis Skylight Croydon, 12 Surrey Street, CR0 1RG

About the role 

As a Lead Worker (Intensive Case Management), you will deliver intensive, person-centred, and holistic support to people who are disadvantaged and need significant support to end their homelessness. You will be collaborating with internal and external colleagues to meet people’s immediate, acute needs and to support them to start taking steps towards ending their homelessness.

We take a bold approach to supporting people and adapt our ways of working when needed to ensure that we are providing impactful, equitable service giving everyone a fair opportunity to receive the support they need. We help people to challenge barriers put up by the system. This is an incredibly varied role as you will offer practical support such as help to attend external appointments, open bank accounts, and obtain IDs, but you will also work closely with our internal clinical psychologists to help your members to recognise their strengths and build resilience.

About you 

• You have experience supporting people with complex trauma and multiple needs including mental health, physical health and substance misuse difficulties, a history of multiple exclusion and social isolation. 

• You have worked within a relevant sector which could include domestic violence, women’s services, migrants’ services, probation, or health services. 

• You have knowledge of relevant housing, homelessness, social care, and welfare legislation. 

• You work reflectively and welcome learning through continuous improvement.

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.  

Working at Crisis  

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:  

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.  

• Pension scheme with an employer contribution of 8.5%  

• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.

• Enhanced maternity, paternity, shared parental, and adoption pay. 

• Flexible working around the core hours 10am-4pm  

• Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website)  

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.  

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply? 

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 13 October 2024 23:55

Interview date and location: Monday 28 and Tuesday 29 October at Crisis Skylight Croydon, 12 Surrey Street, CR0 1RG

Can I use Artificial Intelligence (AI) technology for my application? 
We strongly discourage applicants from using AI technology at any stage of the recruitment process. This is so we can run a fair, transparent process which gives all applicants an equitable chance of success. We want to hear about your own experience and perspectives in your application and if shortlisted, during the interview too. 

Accessibility  

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.  

 
Registered Charity Numbers: E&W1082947, SC040094  

Location: Remote - Multiple locations

Gloucestershire · Wiltshire · Dorset · Somerset · Cornwall · Devon · BristolHome based in the South West

About the role 

Our passionate Regional Casework Coordinators are SSAFA’s front line of support for members of the armed forces community in need. They are the first point of contact for all beneficiaries into the Regional Office, assessing needs and allocating the case to one of our volunteer caseworkers. 

You will sometimes handle complex problems from individuals who may be distressed, identifying the presenting and potential underlying needs to determine the best way to support the beneficiary. You will have ownership of cases from beginning to end, coordinating the casework process in a timely manner and ensure that the beneficiary journey is at the centre of the Service. You will have the opportunity to shape processes and procedures within the office which will lead to improvements in the service offered to clients.

To help you establish yourself in this new post you will receive excellent training and induction to SSAFA. 

Whilst the post is homebased, to be eligible for this role you are required to live in the South West region in Cornwall, Devon, Dorset, Wiltshire, Gloucestershire or Somerset. There will be occasional travel around the South West Region, and you will be required to travel for quarterly face to face team meetings. 

About the team 

The team work remotely and pride themselves in maintaining a close working bond which ensures the smooth operation of the office. You will work closely with volunteers from the eight SSAFA branches in the South West, supporting them to administer casework for SSAFA beneficiaries. The successful candidate will work as part of a larger team of 10, which includes two Regional Casework Managers and a Regional Operations Manager. 

About you 

To carry out this role successfully you will have a track record of providing welfare advice in key areas such as housing benefits, debt, disability, mobility or immigration issues. You will have knowledge of safeguarding and GDPR and experience in dealing with sensitive information and people in vulnerable situations. You will be able to provide excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.

 It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families and if you have experience of recruiting and supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector landscape across the South West would be valuable

About SSAFA

SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2023 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.

Diversity and Inclusion at SSAFA

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

Closing date: Midnight on 09 October 2024. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.

Interviews: 18 and 21 October 2024

As part of the selection process, you will be required to complete an IT assessment.

Anticipated start date and induction: 02 December 2024

Job Title: Retail Operations Administrator

Location: London

Salary: £27,104.62 per annum

Weekly Hours: 35

Reference: YMC1047962

About YMCA England & Wales:

At YMCA, we are committed to helping young people, families, and communities across England and Wales thrive. Our Retail Operations play a crucial role in supporting this mission by generating vital funds through our charity shops. If you are passionate about making a difference and eager to build your career within a purpose-driven organization, this could be the perfect opportunity for you.

Job Description:

We are seeking a detail-oriented and proactive administrator to join our team at YMCA England and Wales. In this role, you will provide essential administrative support to our field and support teams, ensuring smooth and efficient day-to-day activities. This is an excellent opportunity for an organised individual looking to advance their career in a fast-paced, supportive environment, with the potential to grow within the YMCA family.

Key Responsibilities:

- Print, pack, and dispatch resources to stores and field teams

- Respond to phone calls and emails, utilising standard templates where applicable

- Coordinate hotel and meeting room bookings for team meetings and events

- Provide administrative support to field and support  teams

- Deliver exceptional customer service to stores and customers

- Perform accurate data entry and maintain administrative records

- Assist with other administrative tasks as needed to ensure operational efficiency

Skills we are looking for:

- Proficiency in Microsoft Office (Word, Excel, Outlook)

- Strong communication and customer service skills

- Excellent organisational abilities with a keen attention to detail

- Capacity to handle multiple tasks efficiently in a fast-paced environment

- Previous experience in retail is advantageous

Why join us?:

At YMCA, you’ll be part of a team that makes a real difference in the lives of people across England and Wales. We offer a welcoming, inclusive working environment and opportunities for career growth within the charity sector. If you are committed to supporting our mission and are ready to take on a dynamic administrative role, we’d love to hear from you!

What you can expect:

-Competitive pay and generous allowances regarding holidays, healthcare, pensions, life assurance and maternity/paternity/adoption leave, employee assistance programme, annual season ticket loan* and subsidised gym membership* (*upon successful completion of probation)

Our recruitment process is anonymised and candidates' names are hidden. We welcome and encourage job applications from people of all backgrounds, particularly those from disabled and Black, Asian and Minority Ethnic (BAME) candidates. Safer recruitment is important to us and the successful applicant will be asked to provide two references. They will also be required to complete a safeguarding self-declaration, safeguarding training and undertake a DBS check.

How to apply:

If you believe you have the skills and enthusiasm to excel in this role, please submit your CV. 

AAFDA was founded by Frank Mullane in memory of his sister Julia Pemberton and her son Will who were both killed by her ex-partner in 2003.

Each year, around 150 families lose a loved one to domestic homicide. The actual number of suicides as a result of domestic abuse remains unknown.  Most of these families suffer significant problems including relationship breakdown, job difficulties/loss and mental and physical health issues. We help these families in many ways, our prime function being to provide families in England and Wales with specialist peer support and expert and specialist advocacy for the range of statutory reviews that will take place after domestic homicide.

AAFDA (Advocacy After Fatal Domestic Abuse) is a growing Charity and to meet the demands of this growth, we are looking for an exceptional candidate to join our team in a highly rewarding opportunity. Although home based, some travel will be required - frequency will be commensurate to the role. We welcome applications from candidates with experience of domestic abuse.  We are also committed to diversity and strongly encourage applications from those with Black and/or Minoritised backgrounds.

Our Specialist Advocates support families impacted by fatal domestic abuse through provision of lay advocacy for and on behalf of families with a range of statutory service providers (e.g. those conducting reviews and inquiries, social services, police, housing) and work to build good relations between all parties.  To ensure that families get the support they need, you will use AAFDA’s Home Office endorsed seven-step approach to working with individuals and families, to ensure that they receive the best possible support and advocacy to restore dignity and relief for families and to help them cope and recover. Through trauma-informed approaches, you will:

• listen to families and advocate for them in a complex system that too often treats them as passive participants and overlooks the value of their insight;
• provide information, support, guidance, advice and advocacy on Domestic Homicide Reviews, Mental Health Reviews, Inquests, Independent Office of Police Conduct inquiries and other types of Inquiries;
• manage families’ expectations of the legal and procedural processes facing them by supporting families in meetings with agencies such as health, police and local authorities;
• give families practical help on a wide range of issues - including help with letter writing or advocating with employers and local authorities on the families’ behalf;
• Support AAFDA in our bringing families together in AAFDA’s peer support events, such as the Hear Our Voice weekend and the on-line peer support Zoom sessions, where families can speak with others to share their experiences and stories. This will involve occasional evening work.

This role is offered on a full-time basis.

In return for joining us, we will offer you:

• 25 days annual leave per annum, plus bank holidays
• Excellent development and training opportunities
• Pension Scheme
• Healthcare Scheme
• Employee Assist Scheme

About Citizens Advice Camden

Citizens Advice Camden is a well-respected local charity with 85 years’ experience of delivering free, independent and impartial information, advice and casework services which meet the changing needs of local residents. Our aims are to provide the independent, impartial, confidential and free advice people need for the problems they face and to improve the policies and practices that affect people’s lives.​

We target our services at the most vulnerable in our community with our client profile closely matching local indices of deprivation. We identify trends to ensure our services remain agile and able to respond to changing and emerging advice needs.

About the Role​

Our Help to Claim service assists people with claiming Universal Credit (UC), from advising if UC is the right benefit for them up to ensuring they receive their first correct payment. Citizens Advice Camden has been delivering the Help to Claim service since it launched five years ago.​

Help to Claim is delivered by telephone, email and webchat as part of the national service. The service is available Monday to Friday 8am to 6pm. As a Help to Claim Adviser, you will contribute towards delivery of this service across all channels on a rota basis. We are based in central London and our Help to Claim team will be working a hybrid office-based/ remote model.​

The role is open to qualified advisers who have recent experience in delivering advice on Universal Credit. Whilst we are keen to provide paid to train opportunities where we can, this role is not suitable for a trainee and such applications cannot be considered. Please check the person specification below to ensure you meet the requirements for the role before applying.​

As a requirement of this role, all staff must also pass a basic DBS (Disclosure & Barring Service) check.

PLEASE NOTE THIS ROLE IS HOME BASED BUT REQUIRES THE POST HOLDER TO ATTEND REGULAR MEETINGS AND EVENTS IN PERSON, IN LONDON. 

The role will involve developing and nurturing relationships with those who own, manage, design or have an interest in green infrastructure by proactively facilitating our networks and supporter activities to engender more effective and collaborative working, knowledge sharing, and connection.

This is a great role for someone who is excited by working with senior stakeholders across London who play an active role in maintaining and enhancing London’s green spaces.

The successful candidate will be a confident ambassador for the charity, and capable of building long term partnerships. The post holder will need to use their initiative, creativity and proven partnership building skills to enable the charity to expand and maximise the impact of its existing networks, support internal and external development, and plan and coordinate supporter-focused activities.

As part of a small charity, the successful candidate will need to be a team player, ready and willing to respond and adapt to opportunities and challenges, working closely with the rest of the Parks for London team and trustees.

Key responsibilities:

• Deliver and enhance our network and engagement programme to support green space owners and managers
• Support and coordinate the administration and delivery of a range of virtual and in-person network meetings and events
• Identify and develop relationships with potential new supporters 
• Support the identification, and engagement of new audiences who could benefit from our work
• Identify and develop relationships with potential collaborators with whom we can work in partnership with, to maximise our capacity and expand our reach
• Support the sustainability of the charity by driving and maximising existing income streams as well as identifying and delivering new opportunities for income generation
• Represent Parks for London at events and wider engagement opportunities, and promote the interests of the charity, our services, and our supporters
• Keep abreast of local, regional, national and international funding opportunities to identify opportunities for both the charity and those in our networks
• Contribute to the ongoing monitoring and evaluation of Parks for London and our services
• Play an active role in strategic reviews, business planning, and contribute to the wider thinking and planning of the charity
• Carry out other duties and activities as agreed with the Executive Director

Applicants should be based in or near London to attend regular meetings and events commensurate with the role.

We thank all applicants for applying and their interest in the role. Those shortlisted for an interview will be contacted by the week closing 11th October, if you do not hear from us by then please assume your application has not been successful on this occasion. 

Details about how to apply can be found on our website, please use the link provided.

We are  seeking a passionate and committed Chief Executive Officer who will help us unite the global Prader-Willi syndrome (PWS) community to collectively find solutions to the challenges of the syndrome. Our vision is to create a world where people with PWS receive the services and supports they need to fulfil their potential and achieve their goals. PWS is a complex genetic disorder characterised by low muscle tone and failure to thrive at birth, and later evidence of short stature, intellectual disabilities, behavioural and psychiatric challenges and impaired satiety.

IPWSO is the international umbrella body for PWS associations around the world with 47 full paying country members and contacts in over 120 countries. We are committed to supporting people with PWS and their families whatever their needs and wherever they live.

What we do

We build communities between people with Prader-Willi syndrome, their families and the professionals who support them to share knowledge and expertise and improve outcomes for people with Prader-Willi syndrome and their families everywhere.

We want everyone with Prader-Willi syndrome to get equal access to diagnosis and treatment no matter where in the world they live. We want to ensure better, more consistent outcomes for people with the syndrome and their families.

We work to ensure research into the condition works for everyone and reflects the diverse experiences and environments of those living with the syndrome around the world today.

Main purpose and scope of role

Working closely with the President and the Board of Trustees, the CEO will provide strategic vision and leadership and will strive to ensure that IPWSO delivers its charitable purposes and remains successful and sustainable.

Duties and Responsibilities (to include but not limited to)

Leadership

· Strive to ensure that the charitable purposes of IPWSO are followed and that it delivers the public benefit set out in its governing document.

· Take overall responsibility for the management and administration of IPWSO.

· Provide support and information to the Board of Trustees to enable trustees to fulfil their roles and legal responsibilities.

· Pursue close cooperation with, and accountability to, IPWSO’s members.

· Act as an ambassador for IPWSO by representing IPWSO at events and networking to build new strategic relationships.

· Keep abreast of relevant new research, treatment recommendations and service developments for people with Prader-Willi syndrome.

Governance

· Strive to ensure that IPWSO has governance systems in place that enable it to consistently fulfil its legal, statutory and regulatory responsibilities.

· Maintain awareness of risks and changes in the external environment that could affect IPWSO and advise the Board of Trustees accordingly.

· Together with the President manage complaints (including from whistle-blowers) and recommend actions to the Board of Trustees

Finance and Fundraising

· Work with the Treasurer and the Finance Committee to ensure the overall financial health and sustainability of IPWSO.

· Work with the Treasurer and the Finance Committee to prepare budgets for review by the Board of Trustees and to enable IPWSO to operate within its financial means.

· Seek to ensure that appropriate financial reports are submitted to the Charity Commission and other entities as required.

· Support the work of the Fundraising Committee and strive to ensure a sustainable income from both IPWSO members and individual, corporate, philanthropic and government donors.

· Build relationships with potential donors and prepare funding proposals.

· Seek to provide high quality support to existing donors, by means including the preparation of regular reports and updates.

· Seek out and build new income streams.

Staff, Trustee and Volunteer and Committee Support

· Provide support to staff, trustees and volunteers to enable them to carry out their duties.

· Deputise for other staff members during periods of leave.

· Conduct annual reviews with staff.

· Participate in the recruitment of new staff as required.

· Provide support and advice to IPWSO committees and conference organisers.

Project Support

· Seek to ensure that all IPWSO projects are designed and implemented in accordance with IPWSO’s mission and objectives.

· Support IPWSO’s Project Managers and others who lead IPWSO projects and, if necessary, manage projects directly.

Person specification

Experience, Knowledge and Skills

Essential

Proficiency in English.

Experience of working in a leadership role in the charitable sector either as a CEO or as part of a wider Senior Management Team.

Ability to articulate a compelling vision to inspire others

Broad understanding of global development issues, geopolitical dynamics, and cultural nuances and able to take into account the diverse contexts in which IPWSO operates.

Strategic Thinking: experience of leading and or contributing towards strategic development as well as experience of organizational management and supporting change.

Collaborative approach: outstanding interpersonal and communication skills, with the ability to build and maintain positive relationships, based on mutual respect and shared goals.

Experience of managing budgets, financial planning, preparation of funding applications and report writing.

Experience of working with volunteers.

Desirable

Fluency in another language.

Experience of working in a leadership role in an international organisation within health or disability either as a CEO or as part of a wider Senior Management Team.

Knowledge / experience of PWS.

Willingness to travel internationally as needed to support IPWSO’s priorities.

An understanding of charity operations and governance structures in the UK.

Personal Attributes

Essential

Enthusiasm for IPWSO’s work and commitment to its vision, mission and values including dedication to equity, diversity, and inclusion.

Empathy for disadvantaged people.

Cultural sensitivity and respect. Confidence and ability to work well with people from different backgrounds from around the world.

Highly self-motivated and able to work on own initiative as well as part of a team.

Adaptability and flexibility. Able to navigate change and uncertainty. Able to accommodate international time zones as well as GMT for UK based staff. 20% of time may be outside of normal working hours.

Ethical leadership.

Resilience and determination.

Desirable

Desire to empower and mentor staff and foster a culture of learning, growth, and innovation.

Role: Service Coordinator - Advocacy Lead

Salary: £35,000 per annum (pro-rata) + £3333 London Allowance - £38,333 per annum, pro-rata

Location: Central London

Contract/Hours: Permanent, Part Time, 30 hours per week Monday to Friday 9am to 5pm.

Benefits:

• 29 days annual leave PLUS bank holidays, with up to 5 additional days for continuous service and option to buy or sell leave
• Gain professional qualifications and excellent training/development opportunities
• Flexible maternity, adoption, and paternity packages
• Pension with up to 7% employer contribution with included life assurance cover
• Staff discount portal and Blue Light Card eligibility with 15,000 national retailers discounts.

Vulnerable children in the UK need your help.

Wherever you work in the Action for Children family, you'll be helping to change the lives of the most vulnerable children in the UK. Last year, we helped more than 671,000 children and families across the UK. From direct work in communities to national campaigning, we are focused on making sure every child has a safe and happy childhood, and the foundations they need to thrive.

Why Action for Children?

Working here is more than a job. Everyone in the Action for Children family is passionate about protecting and supporting children. It's the sense of purpose that drives us every single day.

The London IV and Advocacy Service delivers Independent Visitors, Advocacy, Appropriate Adults in Age Assessments and Return Home Interviews for children in contact with Children's Social Service.

How you can create brighter futures

In this role, you will be leading a dynamic and diverse team of employed and freelance children Advocates and Volunteer Coordinators that frontline these services. With casework/advice work managerial experience and a strong understanding of the rights of Children in Need, Looked After Children and Care Leavers - including young refugees and children with disabilities -, and the children safeguarding framework, you will be responsible for the provision of inclusive services to the highest standard, both to children and commissioning bodies.

You will be a key player in delivering continuous services' improvement and innovation, within budget, as well as developing good partnership work with all stakeholders.

In this role, you will:

• Provide a high-quality Advocacy, Independent Visitors, Appropriate Adults and Return Home Interviews services to children and young people.
• Lead a team of Advocates and Volunteer Coordinators delivering services under the relevant National Standards and Guidance.
• Give advice on best practice and the rights of children in need, looked after children and care leavers.
• Collaborate with senior staff and managers to review and evaluate service provision, ensuring continued improvements, driving innovation and business development for an assigned area of work.
• Provide support to children, young people, and families by agreeing and applying interventions, liaising with other agencies and professionals.
• Participate, chair, facilitate and lead multiagency meetings.
• Nurture, develop and promote effective relationships and communication with colleagues, community organisations, partner agencies and other external agencies.

Let's talk about you

You will bring a dynamic approach to leading the Advocacy Service's growth and development, ensuring new approaches to the work are successfully implemented and securing the compliance with the relevant legal framework and applicable standards. You will also support the Independent Visitors Service, as needed, including by supervising volunteer coordinators, and providing cover for the service.

• Significant experience of working with children, young people and families in a multi-agency environment.
• Experience delivering services and promoting service improvement and innovation.
• The proven ability to lead by example with the completion of processes and procedures.
• Advanced experience of chairing, supporting, and contributing to service planning meetings.
• Experience of development and practice of community working, including influencing involvement.
• The ability to produce clear, concise written reports.
• Ability to prioritise workload to achieve and deliver within agreed timescales and within budget.
• Demonstrable experience, knowledge and understanding of childcare legislation and safeguarding requirements.

Please note we are unable to offer visa sponsorship for this role.

Talent Pool

We know talent when we see it. But sometimes we find the right person but not for the right job. We'd love to keep your details for when the right job comes up. Let us know if you'd rather we didn't.

Diversity, equality and inclusion

At Action for Children, we're dedicated to building a diverse, inclusive, and authentic workplace.
We actively encourage applications from Black, Asian & Minority Ethnic and disabled candidates as they are under-represented within Action for Children. We want to take deliberate and purposeful action to ensure equal opportunity to all groups in society and for Action for Children.

Don't meet every single requirement?

If you're excited about this role but your experience doesn't align perfectly with the job description, we'd love you to apply anyway. You might just be the perfect person for this role, or another role within the Action for Children family.

Key responsibilities:  

To participate in running the advice line service and responding to enquiries made to CFAB: 

• Offer advice to local authority professionals, NGOs and individuals on international child protection issues and casework 

• Advise on CFAB referral procedure and fees 

• Send follow-up information and documents to enquirers 

• Liaise with overseas partners for advice and country-specific information 

To manage a caseload of allocated cases originating from the UK or overseas: 

• Offer advice and guidance to referrers on good practice in international child protection casework 

• Assess cases referred to CFAB, identifying the intervention required and the   resources/agency to undertake it 

• Prepare information for referral abroad or to an agency in the UK 

• Establish, develop and maintain good relationships with clients and/or agencies in the UK and overseas to ensure the progression of cases to resolution 

• Ensure smooth implementation of finance systems including invoicing for casework 

• Ensure that all cases are dealt with in a manner consistent with CFAB guidelines and good practice standards 

To support administration and quality assurance of CFAB’s case management: 

• Collate and compile data on country information 

• Input new case referrals to electronic case system 

• Support the preparation for weekly case allocations meetings 

• Monitor incoming email enquiries and referrals 

• Liaise with social work database provider on behalf of the Social Work Team 

• Update and maintain team databases 

To support the development of the Social Work Team and wider CFAB team: 

• Participate in social work and CFAB team meetings 

• Actively participate in regular supervision meetings with line manager 

• Represent CFAB appropriately to external partners 

• Contribute to special projects and training delivery as required 

To be adaptable and willing to take on new roles and responsibilities as the services of CFAB develop in response to the changing needs 

Person specification:  (Skills, Abilities, Knowledge and Experience) 

Essential:  

• Degree level education or equivalent work experience 

• Understanding of the local and international rights of children and families 

• Understanding of the needs of children separated from their families and at risk of harm 

• Ability to respect and maintain confidentiality 

• Be self-motivated and able to work independently 

• Ability to establish good relationships with service users and stakeholders 

• Reliability and commitment 

• I.T. literate 

• Fluency in English 

• Ability to plan, record and evaluate through recording and written reports 

• Ability to work non-judgementally with vulnerable clients 

• Ability to prioritise workload 

• Ability to work as part of a team 

• Right to work in the UK 

Desirable:  

• Work experience in relevant child and family work 

• Experience in advice work/working on a helpline 

• Fluency in Spanish, French, or another language 

• Good presentation skills 

• Experience of working with vulnerable children or adults 

• Knowledge of Salesforce 

• Knowledge of domestic and international child protection legislation and policies 

This job description is a non-contractual document and may be changed at any time by CFAB.  All employees are expected to be flexible over the tasks/duties and responsibilities of their roles in order to meet the needs of both of CFAB and our service users/partners. 

Job Purpose: 

This is an exciting opportunity to work on the continuous development and delivery of a specialist service working in partnership with Central Northwest London NHS Foundation Trust, providing enhanced support to women with mental and physical health needs preparing to leave prison and resettle back in to the community. This project takes a trauma-informed, person-centred approach to support and works together with partner agencies to provide a bridge from prison to the community.

This post provides operational management of this project across the three women’s prisons in Surrey – HMP Bronzefield, HMP Send and HMP Downview and a community service delivery area of London and the South-East of England, ensuring quality standards are consistently met, staff are effectively managed, partnerships are maintained and contract KPI’s are delivered.

Age UK are recruiting for a Director of Network Engagement & Support.

In this new, impactful role, you will be responsible for mobilising and subsequently continuously improving a new network engagement and support function. The aim of the function is to significantly enhance the understanding the of needs, views and priorities of local Age UKs and the way in which the national organisation connects with, engages, and supports them. 

Working collaboratively with local Age UKs and national teams, the Director of Network Engagement & Support will be responsible for developing and implementing a network engagement and support strategy. This includes driving forward changes that may include the type of support provided, the way in which it is delivered and how it is monitored and measured to ensure our approach is responsive, sustainable and supports the strategic objectives and operational needs of the network.

This will require collaborative working across a range of teams to ensure a coherent and coordinated approach. This role and team will engage directly with local Age UK leadership, be the owner of the organisational overview of the network and network interactions, ensuring risks and issues are appropriately managed and that there is an effective and transparent flow of information across the organisation and network including into formal governance mechanisms.  

The Director of Network Engagement & Support will ensure the effective delivery and operation of several formal and informal network engagement activities, for example Chief Officer induction. Whilst taking responsibility for providing team strategic direction and management to achieve objectives, the role holder is also expected to be a visible and constructive participant within both the wider Age UK senior management team and the senior team of the Network division.

Please see role description for full responsibilities.

This is a hybrid opportunity, linked with our central London office. Travel to other Network locations is required and may involve overnight stays.

Must haves:

• Experience of designing, leading and building high performing teams including bringing teams together to achieve change.  
• Experience of developing, implementing and continuously improving a support or relationship function setting standards for delivery i.e. KPIs/ SLAs including using technology effectively.  
• Demonstrable experience of building productive stakeholder relationships at executive level, with an ability to influence and negotiate and overcome barriers particularly in relation to delivering strategic objectives.  
• Proven track record as a strategic thinker, ability to recognise and navigate the overall operating context of an organisation, and think critically about evidence, business requirements and user needs. 
• Excellent interpersonal and communication skills and an ability to build and maintain effective working relationships with diverse stakeholders in a complex environment.
• Good influencing, negotiation and persuasion skills with senior managers and stakeholders to enable the delivery of positive solutions.   
• Excellent organisational and planning skills with the ability to prioritise workloads, maintain systems, manage competing demands and work calmly and confidently under pressure.  
• Excellent oral and written communication skills with a flair for adapting tone and message for different audiences.   
• Proven ability to analyse complex information and make decisions/formulate recommendations quickly, communicating information clearly and accessibly. 
• Proven experience of improving outcomes for stakeholders through collaboration and coordination along with an ability to use own initiative to take action. 

Great to haves:

• Knowledge of the role of statutory, voluntary and private sectors in relation to service provision for older people.
• Knowledge of services for older people, with a particular focus on those provided by local Age UKs.
• Well-developed understanding of the environment affecting statutory, private and voluntary sector organisations

What we offer in return

• Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
• Excellent pension scheme, life assurance, health cashback plan and EAP
• Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
• Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
• Blue Light Card Scheme
• You Did It Awards - recognition awards from £100-250.

Additional Information

All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

At The Lullaby Trust our vision is clear: a world where no baby dies suddenly or unexpectedly, and every grieving family gets the support they need. We exist to keep babies safe and support bereaved families. 

We give families a safer start to life and create a supportive space for anyone whose baby or infant has died suddenly or unexpectedly. We empower families and health professionals with trusted advice on keeping babies safe, backed by research, and provide grieving families with bereavement support, side-by-side.

Since 1991 we have reduced the rate of Sudden Infant Death Syndrome by 82% and saved the lives of over 32,000 babies. But our work is not over, as three babies still die suddenly and unexpectedly a week. 

As the Supporter Engagement Officer, you’ll create opportunities for our amazing supporters to connect with and drive our work through various means of individual giving. You'll create engaging communucations, ensuring that our donors feel valued and understand the impact they're having on babies and their families, and you'll develop key appeals and individual giving activity to drive growth in these income streams.

You will:

1. Manage the development of individual giving income streams, including legacy giving, regular giving, one-off gifts, in memory giving and new products
2. Co-ordinate key engagement activity, such as the annual supporter Thankathon and Impact Report
3. Oversee administration and stewardship of individual giving income
4. Manage the promotion, sale and distribution of Lullaby Trust merchandise

This role can be offered as a hybrid role (with approximately one day per week in our London office) or fully remote, with occasional visits to the office for meetings or staff days as necessary; the two salary ranges above reflect this. The 21 hours could be worked across 3-5 days per week.

It is a key time to be joining The Lullaby Trust as we develop our new brand positioning, new website and creative direction, to help us reach more families and supporters than ever. We are a friendly, flexible employer and want to create a diverse and inclusive work environment for everyone. 

If this excites you, we would love to hear from you. For more information on the role and how to apply, please download our job pack

For every baby. For every family. Forever. Together, we can keep babies safe.

Please do not use AI software to generate your application answers; it is usually obvious when this has been done as the answers generated tend to then be exactly the same as other candidates. We'd love to see what you can uniquely bring to the role.

People living with Parkinson's value the services and opportunities Parkinson’s UK provides, delivered by committed and skilled colleagues, volunteers and partner organisations. Following an investment of 1.5 million we have the opportunity to build on the quality and reach of our community services. 

We’re looking for someone who can lead, manage and develop a UK wide Personal assistance grants programme, including emergency grants, that supports people living with Parkinson’s in the greatest financial need, providing items, services and home adaptations that help  people live better with Parkinson’s or help them access activities that increase their physical activity or improve their well-being. 

About the role 

You will be responsible for all aspects of communicating about, operational administration of and monitoring, evaluation and reporting for the programme.  Using data and insights to analyse the efficiency and impact of the awards made, you will recommend development of programme principles, criteria and operational delivery processes.

What you’ll do:

• Lead the operational management and delivery of the end to end Personal Assistance Grants programme process whilst maintaining excellent customer relationships
• Manage all required records and systems for grants awarded including financial requirements
• Lead and develop sustainable volunteer grants panel involvement that is representative of the communities the charity aims to support
• Manage and develop systems to monitor, review and evaluate the efficiency of the grants process and impact of grants awarded and recommend ongoing improvements
• Create relevant and appropriate communications, marketing and reports for the programme for a range of audiences and purposes

What you’ll bring:

• Exceptional organisational skills with the ability to prioritise your own workload effectively and manage competing time pressures
• Demonstrable experience of developing and managing operational activities and raising quality standards with a solution focused approach to problem solving 
• Collaboration and engagement skills with the ability to work in an inclusive and user focused way with both colleagues and volunteers 
• Experience of monitoring, analysing and interpreting data to inform recommendations for process improvement and strategic decision making

This is an exciting time for Parkinson’s UK and we would love you to join us!

Please apply by sending us your CV, together with a detailed supporting statement which will fully demonstrate how you meet all the criteria of the role, as stated in the "What you'll bring" section of the job description.

Interviews for this role will be held on the 16th & 17th October 2024.

We are operating rolling recruitment for this vacancy and reviewing applications as they are received. We reserve the right to close this vacancy when we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

The successful candidate will be required to 

• provide their own broadband service with a minimum download speed of 2Mb 
• have a confidential space in which to work

This role will require an enhanced Disclosure and Barring Service (DBS) check. You’ll be required to apply for one; refusal to do so will result in the offer being withdrawn.

We are committed to working with the principles of fairness and equality. All of our applications are anonymous until the interview stage, and we welcome applications from people from all sections of the community, irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We actively encourage people with Parkinson's to apply.

Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.

Are you passionate about making a real and lasting difference to the lives of young people in London?

The Role

An exciting opportunity to be part of a LGBT+ support service.The successful candidate will provide effective person-centred support to LGBT+ people living in Causeway’s specialist LGBT+ supported housing.Support clients to achieve tangible progress in areas such as tenancy management, independent living skills and training/education.Support LGBT+ clients to develop greater self-esteem and self-confidence. Equip clients for independent living and move-on to more independent accommodation.Develop support plans with individual clients that reflect their ambitions and aspirations with clear actions for achieving these. Contribute to risk assessment and safeguarding plans. Ensure clients settle into their accommodation and become familiar with the local area. Work closely with the Housing Team to ensure residents are complying with the terms of their occupancy agreements. Contribute to client involvement within the LGBT+ supported housing service. Be aware of trauma informed working, particularly with regard to trauma experienced by LGBT+ people. Ensure clients are linked into appropriate support services and sustain engagement with services. 

Our Organisation

You will work a combination of office, client-home, community, and home-based working. Causeway is a 4-day week employer, so you will work 32 hours over 4 days a week. Causeway is a London living wage employer. You will receive a 6% pension contribution, rising to 12% after two years service. We also offer an employee assistance programme that provides free financial, legal, and mental health advice and support to our employees. We provide core training, and continuous learning and development throughout your career with us. Travel schemes such as cycle to work and travelcard loans are also available.

About You

You will have experience of working in support, supported housing or advice services. You will have experience of supporting young people to develop aspirations and form healthy relationships. You have a drive for and commitment to equal rights and diversity. You have knowledge of the issues confronting young people and the needs of vulnerable homeless people in general, with a sound knowledge of safeguarding and risk assessments. You love to work in a client- centred way and plan your work and deadlines to get the best for your clients. You are flexible, creative, and offer a personalised approach to your clients. You are a team-player, and you are passionate about driving your own performance and development at work.