Advice Manager Jobs
Citizens UK
Citizens UK is a people power alliance of diverse local communities working together for the common good. Our mission is to develop leaders, strengthen civic organisations and make change. Our 550 member communities are deeply rooted in their local areas and connect every day to the lives of hundreds of thousands of people. Through the method of community organising we enable people experiencing powerlessness to develop their leadership and come together with the power and strategy to make change.
This leads to hundreds of neighbourhood improvements - from zebra crossings outside primary schools to renovated public toilets in cemeteries. And it leads to some of the biggest campaign impacts in the UK, such as winning over £2 billion of wages through the UK Living Wage campaign, securing a legal cap on the cost of credit to control exploitative lending, and ending the detention of children for immigration purposes. We enable local campaigns to grow into large-scale social change projects such as the Living Wage Foundation, Parents and Communities Together (PACT), Sponsor Refugees, and Refugees for Justice, that form an integral part of our theory of change. The most prominent of these is the rapidly growing Living Wage Foundation with a network of over 14,000 accredited Living Wage Employers across the UK.
Purpose
We’re looking for someone who wants to combine their passion for social change with their commitment to digital communications. The person in this role will line manage a small and talented team of two officers (Marketing and Content, and Digital Communications), and should enjoy supporting others to flourish through a kind and relational approach.
Part of a busy department of specialists in communications (including digital and press), public affairs and policy, you will play a critical role in shaping our digital engagement strategy through our website, social media channels and email marketing. As well as leading the team to expand our reach and build brand awareness through creative content, you will also have a keen eye for analytics and work with our partner agencies to deliver effective campaigns across paid social media ads, Google Ads and CMS management.
You’ll be joining the team at an exciting time; supporting communities to engage decision makers and win change post-General Election. Our external affairs work is fast-paced but committed to the distinctive ethos of Citizens UK – where local leaders and people experiencing injustice are in the lead. You’ll be a strong communicator with the ability to tell a story in short time frame and have interest in a range of social justice issues including refugee and migrant justice and the real Living Wage.
Reporting to the Director of Communications, you will play an integral role in shaping the digital strategy, while ensuring that colleagues develop their capacity and understanding of how to use digital tools most effectively.
Main Responsibilities
Working as the Digital Engagement Manager for Citizens UK, reporting to the Director of Communications, your main responsibilities will include:
Situational Awareness and Research
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Lead the team in conducting stakeholder analysis; identifying and segmenting audiences and their positions and interests.
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Confident to test and learn from new digital and marketing approaches
Strategy Development
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Participate in development of the communications strategy, contributing tactical and creative ideas around implementation.
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Shape digital engagement and marketing strategy, ensuring that plans deliver against the influencing goals; evaluating effectiveness of the strategy and adjusting as required.
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Work with project teams to support the development of tailored digital strategies
Reputational & Risk Management
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Demonstrate awareness of potential reputational risks and proactively develops appropriate protocol and messages, including expected professional fundraising standards.
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Effectively represents Citizens UK with senior stakeholders
Materials Development & Dissemination
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Demonstrate a track record of effective supervision and quality control of output – critically ensuring compliance with plan and audience appeal.
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Ensure all work is completed within brand guidelines.
Digital, social media and website
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Able to lead the team in the use of social media to increase brand awareness and impact; able to generate innovative approaches.
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Lead on supporter engagement through Action Network, building the capacity of Organisers and community leaders to effectively use digital campaigning tools
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Work with developers to maintain and update website CMS, support the team in creating news and blog content and help upskill colleagues to create content for the website.
External Relationships
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Manage relationships and communication with external suppliers where required
Campaign and Events Management
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Take an integrated communications approach to digital engagement activity.
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Identify opportunities, initiate and grow new campaign tactics.
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Establish systems for monitoring and evaluating key performance indicators and delivering to time and budget.
Internal Comms & Knowledge Management
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Identify gaps in our internal knowledge management in digital practices and strengthen these with clear processes and documents to drive best practice amongst wider team.
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Adopt a strong solution focused approach to help teams overcome any challenges and maximise their digital engagement efforts
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Provide training to key members of staff to upskill colleagues.
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Act as a brand ambassador for the whole organisation.
Internal Relationships
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Provide line management support and leadership on our digital engagement, ensuring colleagues feel supported, developed and valued
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Ensure the work produced across the team is of high quality, and reflective of Citizen UK’s values
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Provide digital support and advice to colleagues across chapters and projects
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Work closely with project leads across our migration work to coordinate digital engagement tactics.
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Liaise with other managers and teams within the charity effectively.
Personal Specification
(D) Desirable, (E) Essential
EXPERIENCE
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Background in communications with experience working with digital tools, including analytics tools (E)
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Experience working with multiple internal project teams (E)
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Experience managing a team (preferably line management) (E)
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Expertise at managing a website CMS and/or leading on website UX (E)
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Experience of working on integrated communication campaigns (D)
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Proven experience of Paid Media platforms – e.g. Facebook Business Manager, Google Ads (D)
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Professional or volunteer experience in the charity sector (D)
KEY SKILLS AND KNOWLEDGE
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Wide range of digital skills across marketing and CMS platforms (such as Mailchimp, Action Network, Nation Builder, Wagtail or similar) (E)
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Proficient in Google Analytics (E)
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Proficient in content marketing and social media strategies across X, Facebook, LinkedIn and Instagram (E)
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Excellent written and verbal communication and ability to tell stories (E)
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Ability to manage external agencies and stakeholder engagement (E)
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Excellent organisational skills with the ability to manage and take responsibility for own workload, handle multiple priorities and to work independently (E)
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Proficient in content marketing and social media strategies across TikTok and YouTube (D)
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Proficient in SEO (D)
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Strong understanding of integrated campaigning tactics (D)
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Strong understanding of brand and design principles (D)
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An understanding of the migration and refugee policy space (D)
PERSONAL QUALITIES & VALUES
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A passion for social justice and communities (E)
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Interested in working with diverse people of all backgrounds (E)
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Self-motivated (E)
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Adaptable and innovative (E)
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Creative and curious (E)
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A strong team player (E)
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Accountable (E)
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Relational (E)
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Kind (E)
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Inclusive (E)
The successful applicant may be required to undertake a satisfactory Enhanced DBS check. DBS checks are renewed on a 3-year cycle.
Join the vibrant team at Choose Love as our new Office & Facilities Manager! This is the perfect opportunity if you’re passionate about creating an inspiring workplace where inclusivity, creativity, and fun thrive. As the heart of our office operations, you’ll oversee everything from maintaining our dynamic workspace to organising team events that unite our people. You’ll ensure our office runs smoothly, feels welcoming, and is a place where everyone loves to work.
We want to hear from you if you’re a proactive problem-solver with a knack for keeping things organised and a flair for fostering a positive atmosphere. Step into a role where your impact will be felt daily, and help us make Choose Love a space where big ideas and even bigger hearts come together!
We are pioneering a new movement in humanitarian aid: fast, flexible, transparent and accountable.
The client requests no contact from agencies or media sales.
Age UK are offering an impactful new 18 month fixed-term opportunity in our DEI Team.
Are you a diversity, equity and inclusion subject matter expert, with a track record and passion for delivering successful learning and development initiatives?
In this newly created role, you will lead on the design and delivery of diversity, equity and inclusion training, workshops and resources for Age UK, including its subsidiaries Age International and Age Co. This will include specific content on age inclusion, anti-racism and disability inclusion including neurodiversity.
You'll have strong knowledge and experience of best practice in talent management and development, excellent communication and facilitation skills, experience using classroom-based teaching and e-learning methods and strong analytical skills to measure impact and outcomes.
Please see JD for all responsibilities.
We operate a hybrid-working model, a blend of home and office working. This role will include regular days working from our London office. Travel costs to the London office are the responsibility of the postholder and are not covered by the charity.
Age UK Grade 5L
Must haves:
The below competencies will be assessed at the indicated stage of the recruitment process: Application = A, Interview = I, Test = T, Presentation = P
When completing your supporting statement please demonstrate how you meet the competencies assessed at application stage (A).
Knowledge
- In-depth subject matter expertise in diversity, equity and inclusion, specifically anti-racism and disability inclusion. A, I, T, P.
- In-depth knowledge and understanding of relevant legal, data, governance and compliance obligations. A, I, T.
Experience
- Developing and embedding diversity, equity and inclusion principles and practices into an organisation and delivering measurable change. A, I.
- Identifying individual, group and organisational diversity, equity and inclusion learning and development needs and designing a learning curriculum. A, I.
- Developing and delivering diversity, equity and inclusion training, workshops and events for a range of audiences, using different delivery methods and platforms, including in-person and online teaching and e-learning. A, I, P.
- Producing diversity, equity and inclusion policies, procedures and resources. A, I,
- Working collaboratively and building networks with a diverse range of people across a complex multi-stakeholder environment. A, I.
Skills
- Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels of the organisation verbally and in writing. I, T, P.
- Strong data analysis and interpretation skills, with the ability to measure the impact of diversity, equity and inclusion initiatives and use metrics to drive decision-making. A, I.
- Strong project management skills, with the ability to prioritise and manage multiple initiatives simultaneously. A, I
- Comfortable constructively challenging others to drive positive change. A, I.
What we offer in return
- Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
- Excellent pension scheme, life assurance, health cashback plan and EAP
- Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
- Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
- Blue Light Card Scheme
- You Did It Awards - recognition awards from £100-250.
Additional Information
All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Hours: 35 hours per week, part time will be considered minimum 28 hours.
As the leading specialist mental health charity for women who have experienced domestic abuse, Woman’s Trust is on a mission to help women and their children to overcome the devastating mental health impact of Domestic Abuse. This is a pivotal time to join our Communications team.
As the Senior Communications Manager, you will be responsible for proactive and reactive media relations; effective engagement on social media; developing engaging content for our website; supporting on Calls for Evidence and drafting copy for marketing materials, including our e-newsletter. A highly autonomous role, you will work closely with our fundraising, counselling, and research teams. You will plan and deliver effective communications that reach, engage, motivate, and resonate with media, clients, fundraisers, and policy makers across a range of channels.
Woman's Trust
The charity was originally established by a group of survivors and Counsellors to meet the gap in specialist mental health services, designed by and for women, to ensure that women affected by DA can live a life free from further harm and abuse.
This is a pivotal time to join the Woman’s Trust Communication’s team, as we want to generate more awareness of our work, capitalising on our unique position in the women’s and mental health sectors. We want to proactively get organisations involved in the conversations that matter – while reflecting the confidential nature and sensitivities around domestic abuse and mental health.
If you are looking to make a real impact in your Communications career, then we would like to hear from you, so please do get in touch.
To apply, please send your CV and a cover letter of no more than 2 pages outlining your experience, skills and knowledge, relevant to this post and showing us, through examples, why we should choose you.
Please also provide us with the details of two referees. We require their name, contact information, and relationship to you. Referees will not be contacted until an offer of employment is made.
Interviews will be held on a rolling basis.
Closing date for applications: Monday, 16th September 2024.
Please note, that this post is open to female applicants only, the Equality Act 100 pursuant to Schedule, 9 Part 1 applies. Thank you again for your interest in our work.
To apply, please send your CV and a cover letter of no more than 2 pages outlining your experience, skills and knowledge, relevant to this post and showing us, through examples, why we should choose you.
Please also provide us with the details of two referees. We require their name, contact information, and relationship to you. Referees will not be contacted until an offer of employment is made.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Talent Set are delighted to be working with War Child to find their PR Manager.
The charity offers both remote and hybrid working options from their office in North London.
The PR Manager will be responsible for engaging with traditional, new, and niche media, across campaign areas including music, art, gaming and sport, and devising PR plans that support these and other fundraising and advocacy goals.
You will play a leading role in planning and executing the PR communications activities for War Child UK, as well as overseeing superb content development that supports PR activities.
You will also play an important part in executing our brand narrative around children affected by conflict and how War Child are supporting them with power and impact.
Key Responsibilities:
• Develop, manage and lead proactive media strategies that promote War Child’s PR campaigns ensuring that these PR elements are effectively integrated into wider marketing and communications plans.
• Secure media coverage that helps mobilise the public to raise money or take action to support us. This includes developing and leading media partnerships that enhance our profile and coverage in pursuit of advocacy and fundraising goals.
• Manage the press office to ensure that journalists are engaged with promptly and professionally in a way that enhances our reputation as an effective and trusted media operation.
• Provide expert strategic advice across the organisation on the best routes and angles to secure impactful media coverage and to identify and respond to media opportunities.
• To write, edit, commission and disseminate press-releases, op-eds, statements and other content to secure coverage of War Child across print, broadcast, and online media.
• Build, lead and maintain strong relationships with journalists across a range of priority target media outlets and publications that help secure coverage for our goals - including through managing and overseeing press trips.
Person Specification:
• An experienced media professional, with a track record of developing, leading and managing creative PR campaigns.
• A demonstrable record of strategically identifying target journalists and outlets and successfully placing coverage – both mainstream and niche – that reach priority audiences.
• Experience of developing media partnerships with online outlets, magazines newspapers, broadcast media and able to navigate these relationships to ensure the best possible outcomes for War Child.
• Experienced in developing and commissioning content.
• Experienced in developing press angles and hooks that achieve cut-through in a competitive media landscape.
• Already has or would welcome quickly developing an understanding of the sensitivities involved in media work when it comes to vulnerable children and young people, and how to balance objectives with safeguarding obligations.
• Excellent communication and interpersonal skills, with a high degree of emotional intelligence to deal with a variety of internal and external stakeholders and the ability to build effective working relationships at all levels.
• Excellent writer with experience writing and editing press releases, op-eds, blogs, statements and media plans.
To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.
We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Location: Scunthorpe General Hospital, Scunthorpe, North Lincolnshire
Role Profile
This is an opportunity for you to join an established charity that has an excellent reputation locally as a trusted partner and as a great place to work. You’ll be part of a newly established and innovative service working across the Emergency and Same Day Emergency Care Departments at Scunthorpe General Hospital.
You’ll be working as part of a wider integrated team and will be a physical presence at all touch points and decision making opportunities. You’ll enable targeted, preventative community interventions that are focused on admissions avoidance and turning people around at the ‘front door’.
You’ll act as the first point of contact for all referrals into the voluntary and community sector ensuring people who can be supported through a community response are linked to appropriate interventions addressing the social, economic and environmental factors that affect people's health.
You’ll empathise with people and provide person-centred support in a non-judgemental way, enabling them to self-manage. You’ll use a strength-based approach focusing on what the person can do for themselves to improve their health and will build resilience by supporting them to identify what assets they already have or can draw upon.
You’ll ensure service data and local intelligence is captured and communicated to inform the review, revision and development of interventions to meet needs, strengthen community and individual resilience and help to develop and grow accessible and sustainable activities and services that address the wider determinants of health and reduce health inequalities.
You’ll also record project outcomes and develop a feedback loop ensuring the impact of community response is reflected back to system partners, facilitating understanding of the impact of low level interventions on individuals and the system as a whole.
What we offer our staff
We provide an employee assistance scheme managed by LifeWorks. Benefits include:
- 24/7 - 365 telephone helpline
- LifeWorks online support website
- LifeWorks app
- 6 sessions of face to face counselling per issue – unlimited issues per annum
- Employee legal helpline
- Consulting services – financial, debt advice, housing, relocation, parenting, eldercare, work performance, health and wellness advice and much more
- Childcare and eldercare matching service
- Savings on everyday purchases and life events
- Access for family members and dependants – excluding counselling and legal advice
Annual leave: Annual leave is 28 days from 1st January to 31st December, plus 8 bank holidays
PLEASE DO NOT UPLOAD A CV OR A COVER LETTER AS THESE ARE NOT ACCEPTED.
Please complete and upload the application form via Breathe HR. Your application will be rejected without a completed application form (Please see vacancy documents at the bottom to download the form)
If you have any problems with attaching the form, please send it to talent @ bookmarkreading . org
At Bookmark Reading Charity, we exist to change children’s life stories through the joy of reading. Bookmark Reading Charity is seeking a flexible, experienced and dynamic PR & Communications Manager to lead our public relations efforts, manage key partnerships, and work with ambassadors to grow and enhance our profile and achieve our marketing goals. This role is essential to driving forward our wider strategy and ensuring that our message reaches a broad audience, ultimately contributing to the charity's key performance indicators. You will be managing our communications strategy in close collaboration with the Head of Marketing & Communications.
Key Responsibilities:
Public Relations:
- Develop and execute a comprehensive PR, communications & partnerships strategy to increase awareness and visibility of Bookmark’s brand, mission and reputation.
- Build and deliver Bookmarks external communications calendar, driving reach and depth to support the Marketing team’s KPIs and objectives.
- Help create and implement a plan for communicating Bookmark’s strategy, impact, and school programs.
- Build and maintain strong relationships with media outlets, journalists, and influencers to secure coverage in national and regional media.
- Write and distribute press releases, pitch stories, engaging content and manage media inquiries.
- Monitor and report on PR activities, measuring the impact on brand awareness and engagement.
- Manage relationships with any external pro-bono PR agencies.
- Own and manage the charity's crisis communications strategy.
- Provide leaders where needed with trusted communications advice and guidance on external communications.
Partnerships:
- Identify and establish strategic partnerships with corporate sponsors, educational institutions, and other non-profits to support Bookmark’s goals.
- Negotiate and manage partnership agreements, ensuring mutual benefits and alignment with the charity's objectives.
- Collaborate with partners to develop joint campaigns, events, and initiatives that promote volunteer recruitment and fundraising.
- Manage and maintain positive relationships with media contacts, influencers, and key stakeholders to secure media coverage and maximize brand exposure.
Ambassador Programme:
- Create, manage and expand a network of ambassadors, including authors, celebrities, and influencers who advocate for the charity.
- Develop and implement strategies to effectively engage ambassadors in PR activities, events, and campaigns.
- Coordinate ambassador appearances, endorsements, and social media collaborations to amplify our message.
Marketing Integration:
- Work closely with the Head of Marketing & Communications to align PR, partnership, and ambassador activities with the overall marketing strategy.
- Contribute to the development of content and messaging that resonates with target audiences across all communication channels.
- Support the achievement of marketing KPIs, including volunteer registrations, completed applications, and brand awareness metrics.
- Identify and lead projects to improve Bookmark’s external communications.
- Collaborate with support teams to supply communication support for various initiatives, including program launches, corporate announcements, and crisis management.
Person Specification:
Experience:
- Proven experience in a PR, communications, or similar role, ideally within the charity, education, or non-profit sectors.
- Demonstrable success in securing media coverage, managing partnerships, and working with high-profile ambassadors.
- Experience in developing and executing PR strategies that align with wider marketing goals.
Skills:
- A degree in marketing, communications, media, or equivalent experience or qualification.
- Proven experience in external communications, either in a PR team, or at a PR agency, with some experience of managing contractors or an agency.
- You’ll have outstanding writing, editing and proofreading skills with excellent attention to detail, and ideally, experience in a B2B, third sector, or commercial environment.
- You’ll have the ability to craft compelling stories, press releases and pitches.
- You have experience of working directly with the media, with relevant media contacts a very big advantage.
- Strong relationship-building skills with the ability to engage and influence stakeholders at all levels.
- Strategic thinking with the ability to develop and execute plans that deliver measurable results.
- Proficiency in using PR and communication tools and platforms, such as media monitoring services and CRM systems where needed.
Attributes:
- A proactive team player, willing to learn and seek out information, with strong relationship-building skills.
- Excellent communication skills: the ability and confidence to communicate with people at all levels, both inside and outside of Bookmark Reading Charity.
- Passionate about literacy and education, with a commitment to Bookmark’s mission.
- Highly organised, with the ability to manage multiple projects, deadlines and you can work under pressure.
- You’re comfortable working at all levels of an organization and working with confidential information.
- Creative and proactive, with a solutions-oriented approach to challenges.
- Team player who thrives in a collaborative environment.
Contract type: Permanent, Part-time- two days a week
Salary: £16,800 (42,000 per annum FTE)
Reporting to : Head of Marketing & Communications
Location: Bookmark Reading Charity, Charles House, 5-11 Regent Street Saint James's, London SW1Y 4LR. Flexibility around coming in but minimum one day per week based at the Bookmark office is encouraged.
Hours: 15 hours per week
Deadline: 11 September 2024 11:59pm
The client requests no contact from agencies or media sales.
ABOUT THE ROLE
We’re looking for an innovative and creative leader to manage SIG Safe Ground’s flagship Family Service. A first of its kind, the Family Service at HMP Altcourse brings together creative interventions for men in custody, bespoke family counselling and daily practical support for families visiting a loved one. Leading this ground breaking service you will work alongside internal & external staff teams to reimagine what family support is within the criminal justice system, working to influence a culture shift at HMP Altcourse and the wider prison system.
SIG Safe Ground are experts in delivering arts-based, therapeutically informed group work, celebrating 30 years of working in prisons in 2025. We’re looking for an action-orientated individual who is passionate about developing creative, family-led ways of working to best support those in crisis. You’ll join a reflective, dynamic team of facilitators, counsellors and family liaison workers supporting those with experience of the criminal justice system to build a practical toolbox to cope and move forward positively.
Rota: 37.5 hours per week, Monday - Friday 8.30am-4.30pm, Flexible hours when programme delivery is taking place 7.30am - 5pm
Benefits, including Non-Contractual Perks
- 25 days annual leave, increasing with the length of service
- Training and Development, including access to courses, upskilling, and progression plans
- Medicash includes discount gym memberships, routine optometry care, dental treatments, and physiotherapy treatments
- Employee Assistance Programme, including counselling
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing.
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
If you have the passion, creativity, and tenacity to make a real difference in people's lives, challenge stigma and make our communities safer, we would love to hear from you!
ABOUT YOU
You will bring a deep passion for arts-based interventions, combined with exceptional communication, organisational, and supportive skills. Your approach will centre around building and nurturing relationships, recognising their critical role in personal development. You will employ creative methods, including group work, arts, and drama techniques, to inspire and facilitate positive behavioural changes and alternative perspectives for those in custody and their families.
You are adept at leading and motivating teams, and you thrive in a dynamic, fast-paced environment where your proactive and adaptable nature shines. Your leadership will reflect a commitment to delivering high-quality, person-centred support, underpinned by a trauma-informed approach and a non-judgmental attitude.
Training will be an integral part of this role, including experiential programme training and Security and Key Training through the Criminal Justice Service, to ensure you are fully equipped to meet the demands of the position.
OVERVIEW OF KEY RESPONSIBILITIES
Management
- Provide high quality support and line management to staff, offer guidance, support and advice to the team to support them as a leader.
- Responsible for management and leadership of employees and the full employee lifecycle.
- Proactively embed a culture of learning, development and evaluation.
- Build strong internal relationships across the business and ensure consistent communication.
Operational
- Support the service to operate and deliver to the standards of Safe Ground, Social Interest Group, and other relevant stakeholders.
- Take all necessary measures to establish and deliver programmes as the core curriculum at the designated prison service.
- Support the team to meet performance targets, and objectives.
- Attend and contribute to meetings associated with the programme, and convene meetings when required.
- Coordinate and liaise with the team and participants to seek and maximise opportunities for development and evolution of programmes in accordance with organisational strategic plan.
- Develop and maintain strong relationships with internal and external persons and partners.
- Work closely within the team to monitor, gain feedback, evaluate and develop the programmes for continuous improvement.
- Admin and other duties will vary.
Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position.
KEY CRITERIA
What we are looking for:
- Background in arts education, dramatherapy, or applied theatre and/or education
- Experience within a prison or other criminal justice setting, and/or within a similar role
- IT Proficiency, ability to learn new software programs, basic Microsoft experience
- Understanding and/or experience working with therapeutic groupwork techniques
- Understanding and/or practical knowledge of the social and societal marginalisation that can be attached to people within the criminal justice setting
What we would like, but not essential:
- Line Management Experience
- Appropriate professional qualification: NVQ/Diploma Level 2 in Health & Social Care/Community Justice/Arts/Dramatherapy or professional equivalent
- Understanding and/or practical knowledge of the social and societal marginalisation that can be attached to people within the criminal justice setting
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
WORKING FOR US
ABOUT US
Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change
Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
Our Values
Ambition – Eager to succeed and to accomplish as much as possible for our people
Empowerment – Giving staff and the people we support the tools, training, and information they need to achieve their potential
Transparency – Upfront and visible about our actions and open to scrutiny from stakeholders, service users, and staff
Inclusivity – Listening to, understanding, and including all our stakeholders to ensure we make a difference and get things right
ADDITIONAL INFORMATION
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.
We are an inclusive employer committed to Equality, Diversity, and Inclusion (EDI). We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We actively encourage applications from individuals with lived experience, such as those who have faced homelessness, drug and alcohol abuse, or mental health challenges, and are eager to learn and grow in a new role.
Do you have a demonstrable track record in complex case management and working as part of a multi-disciplinary team on cases involving Domestic Abuse?
If so, The Drive Partnership are recruiting a DAPO Triage Worker for London.
The Triage Worker sits within the Triage Team in the pilot area, working alongside the Triage IDVA. The Triage Worker will focus on all aspects of the case relating to the Perpetrator in cases where the perpetrator has been referred to the team for an assessment of suitability for a Positive Requirement during an application for a DAPO.
Respect is a pioneering UK domestic abuse charity, leading the development of safe, effective work with perpetrators, with young people who are abusive and with male victims. Respect supports frontline organisations across the UK, so that together we can end domestic abuse. Respect has seen rapid growth over the last few years, and we now have 50+ staff and have ambitious plans for further growth and influence. This role is based within the Drive Partnership and is part of the pilot for the roll out of the positive requirement element of the DAPO’s.
We particularly welcome applications from individuals from a wide range of backgrounds and across all protected characteristics, particularly from people from the following under-represented groups:
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Black and minoritised people
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Disabled people
We welcome and support applications from those who have personal experience of domestic abuse.
The Role
We have an exciting opportunity for a generalist adviser to join us. We are looking for someone who sees advice giving as a way of improving lives.
Reporting to the Operational Senior Manager you will join a team of advisers who deliver face to face, email and telephone advice and you will also have the opportunity to learn from our teams of specialists in debt, welfare benefits and housing.
This post will suit someone with wide ranging knowledge and experience developed in an advice agency. We pride ourselves on a holistic approach to advice giving with all our paid staff and volunteers committed to the highest quality provision for our clients within a supportive working environment that encourages self development, innovation and new ideas.
If you have experience in delivering generalist advice then we’d love to hear from you.
What we give our staff
We truly value our colleagues – and we show that in what we offer. We have a Family Friendly Policy that gives employees access to generous paid carers, maternity, paternity and adoption leave. We provide generous annual leave entitlement, a perks package offering some great discounts at high street brands through BHSF and a pension scheme with NEST. We also offer great learning and development opportunities and an Employee assistance programme that provides access to free medical advice, counselling and legal advice from Irwin Mitchell solicitors.
Employee Benefits
- Employer pension 6%
- Employer Assistance Programme
- Holidays 28 days per year rising to 30 days ( pro rata)
How to apply
Please click on the apply button to be redirected to our website
Closing date: 20/09/23 at 9am
Citizens Advice Salford recognises the positive value of diversity, promotes equality and challenges discrimination. We aim at all times to recruit the person who is most suited to the job and welcome applications from people of all backgrounds. We particularly welcome applications from disabled, Black, Asian or Minority Ethnic people, as they are currently under represented in our workforce.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
37 hours a week – Full and part time roles available
Location: Travel to offices across Guildford and Waverley as required
Are you an experienced advisor with a passion for mentoring and leading others? There’s never been a more important time to join Citizens Advice as an Advice Supervisor. With the soaring cost of living, individuals and families are struggling to make ends meet, and we’re experiencing record-breaking demand for our services. In this role, you’ll be responsible for guiding and supporting a team of volunteers, ensuring they have the tools, knowledge, and confidence to provide accurate and effective advice to our clients. If you’re a natural leader committed to helping others, this is a unique opportunity to make a significant impact during a critical time.
As an Advice Supervisor, you’ll be at the forefront of our efforts to provide essential support to those in need. You’ll conduct case checks, provide feedback and coaching to volunteers and ensure that all advice given meets our high-quality standards. Your ability to manage complex cases, provide clear guidance, and foster a positive and supportive team environment will be crucial as we help clients navigate a range of issues. This role not only requires a deep understanding of the challenges our clients face but also the leadership skills to inspire and develop your team to meet these challenges head-on.
Joining Citizens Advice means becoming part of a team dedicated to making a real difference in people’s lives. You’ll have the opportunity to work alongside passionate professionals in a supportive environment that values integrity, support, inclusion and collaboration. If you’re ready to take on a pivotal role that impacts every people’s live and contributes to a greater cause, we’d love to hear from you.
Deadline for this role is 9am Monday 2 September 2024
For the job pack, please click on the apply button to be taken to the vacancy page. We are accepting CV and cover letter appl
The Citizens Advice service values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from disabled and Black, Asian and Minority Ethnic people, as they are currently underrepresented in our workforce.
The NSPCC's mission is to end cruelty to children. Every childhood is worth fighting for. This is our belief. We all share it. And it drives our Income Generation team to get out there and bring in the funds we need to protect children and prevent abuse.
We’ve been here for children for over 100 years. From our campaigns to our services- we strive to make a difference in everything we do. Between 2016 and 2021, we’ve helped make 6.6 million children safer from abuse.
Within the Income Generation Directorate our aim is to maximise resources for the NSPCC’s mission by raising funds, providing the best possible supporter experience, and building long-term relationships between donors and our cause.
To continue to deliver our mission we rely on the fundraising support of people across the UK for 90% of our annual income. We are looking to significantly grow our income in new and innovative ways. To achieve this growth, we need the very best team in place to deliver to ambitious targets.
The NSPCC’s Professional Learning Services department delivers learning, transfers knowledge and provides advice and guidance to anyone working or volunteering with children and young people to enable them to keep children safe. We work together with individuals and organisations to make it easier for everyone to play their part and create a social safety net that prevents child abuse and neglect.
The Commercial Strategy Team is responsible for driving the Professional Learning Services 5-year growth strategy through data, insights and business development. It is a vital part of the department, owning both the data systems and insights which impact product development and delivery as well as leading on all marketing and business development activities.
As Data and Insights Manager not only will the work you do make a real difference to people’s lives but opportunity is provided to develop your experience with a sector leading team.
Join us at this exciting time and you’ll become part of an expanding team that cares about the work they do and the people they work with. You’ll discover opportunities to grow, along with challenges and a shared purpose that’ll bring the best out in you. And you’ll get to find your own way to make a difference that means more, and that impacts millions of young lives. We want to ensure roles are accessible and inclusive of everyone, which is why the NSPCC offers a high degree of flexibility around ways of working.
Equality, Diversity and Inclusion (EDI) is at the heart of what we do. At the NSPCC, we understand how important it is that our workforce is representative of the people we support and who support us. We believe that every individual has the right to be their true self and to live a full life without prejudice, fear or barriers. This is the starting point for all our commitments and actions and underpins our commitment to be there for all children.
Job purpose
The NSPCC is seeking an Data and Insights Manager to join the Commercial Strategy Team within the Professional Learning Services department (PLS). The successful applicant will be experienced in developing data strategies, managing data teams as well as have experience of presenting customer and market insights to influence commercial decision making.
This is a new role which provides the opportunity to lead a growing team and shape and develop how the PLS department uses customer and performance data to help us grow our income, shape our product offer and reach more professionals to keep children safe.
Candidates should have a keen eye for detail and be confident communicating data strategies and insights to their stakeholders, plus have a willingness and drive to want to create change for children.
The key aspects of this role are:
• Take responsibility for creating and implementing the PLS data strategy to move towards creation of a single customer view.
• Take responsibility for the delivery of the following areas for the department: data systems and processes, performance and customer data visualisation , market insights and reporting
• To lead, manage and develop the PLS Data and Insights team in line with corporate standards in order to grow our capacity and ability to use customer and product data
• To provide accurate and timely customer and market data to inform our business development, marketing and product development strategies
• To help drive an audience-led culture to support decision making
• Supervise any tech development or migration projects for the department as required
Key relationships - Internal
• Director of Professional Learning Services
• Head of Commercial Strategy (Line Manager)
• Data Systems Support Officer (Direct Report)
• Data Analyst (Customer Data and Audience Insights) (Direct Report)
• Head of Data and Analytics within the Technology and Data directorate
• Peers and colleagues within the Business Development and Sales Team
• Peers and colleagues within the Customer Services team
• Peers and colleagues within the Professional Learning Services Department
• Peers and colleagues within Knowledge and Information teams
• Peers and colleagues within the Technology and Data directorate
• All other Income Generation directorate teams
Key relationships - External
• Third party suppliers and pro-bono advisors
Main duties and responsibilities
• Take overall responsibility for developing and implementing the PLS data strategy to move towards creation of a single customer view, covering areas such as data systems, data visualisation tools and market insights
• Individually and/or through the team, to implement agreed strategies to maximise efficiency and effectiveness of data reporting and systems in line with PLS business plan and priorities.
• To recruit, train, develop and manage the PLS Data and Insights team in line with NSPCC policies and practice including regular team meetings and regular performance reviews, coaching and mentoring staff to achieve high performance, growth and personal development.
• To work with the Marketing and Planning team to provide accurate data and insights to help inform our departmental annual marketing plan
• Take overall responsibility for all market insights, research and competitor analysis to inform our pricing strategy and product portfolios
• To be responsible for improving the data quality of the department, introducing audits and processes to achieve best practice
• To be accountable for accurately reporting on the corporate impact measures and Key Performance Indicators for the department in line with directorate and organisation wide requirements
• Support all users, including the Senior Leadership Team, with ad-hoc deep dive analysis & insight requests.
• Work with colleagues in the Tech directorate to support the implementation of any new data systems, processes and platforms as part of a wider tech project
• Take responsibility for integrating the PLS department into any cross directorate data projects
• Identifying opportunities through data-driven analysis to incorporate into sales and marketing activity that targets new and existing customers including opportunities to cross-sell across different NSPCC Learning products and services.
• To be accountable for the development of relationships with internal customers supported by the team, including pro-actively improving knowledge and understanding of internal customers and their role to support the NSPCC’s aims.
Responsibilities for all Staff within Income Generation and Professional Learning Services:
• A commitment to safeguard and promote the welfare of children and young people
• To update databases and supporter/customer or volunteer information systems on a regular basis in line with Data Protection legislation and NSPCC policy and procedures.
• To actively participate in regular department and team meetings, contributing to strategy, discussions and decisions which will be beneficial to the Directorate and wider NSPCC activities.
• To adhere to all the NSPCC’s service standards, policies and procedures.
• To evidence an understanding of and commitment to the demonstration of the NSPCC’s values.
• To maintain an awareness of and comply with NSPPC data protection regulations and to ensure currency of changing GDPR regulations.
• To be responsible for personal learning and development, to support the learning and development of others and the whole organisation.
• To work in a manner that facilitates and encourages inclusion.
• To be pro-active in identifying ways to improve personal and team performance
• To maintain an awareness of own and others’ Health and Safety and comply with the NSPCC’s Health and Safety policy and procedures.
• To take personal responsibility for keeping up to date with NSPCC work to end cruelty to children, including securing updates on project and service developments and general NSPCC news.
Person specification
1. Highly developed experience analysing data (ideally customer and audience data) and delivering insights to inform commercial decision making
2. Highly developed knowledge and experience of data management systems and ability to use statistical and data analysis packages
3. Experience of creating and delivering data strategies to improve business performance
4. Experience in using data visualisation tools to create dashboards that improves efficiency and enables self-serve insight
5. Ability to build, manage and develop relationships within an organisation and externally and achieve objectives through these relationships.
6. The ability to plan, monitor and implement projects and initiatives, identifying conflicting demands and establishing clear priorities, and ensuring that own work and work of others is completed to a high standard.
7. Excellent presentation skills and ability to write reports both verbally and in writing
8. Experience in using Microsoft based software packages, CRM systems, databases, Power BI and applications.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Community and Engagement Manager
Position: Community and Engagement Manager
Location: Teddington, TW11 8HT
Salary Range (depending on experience): pro rata of £33,000 – £39,000 incl. OLW
Hours: Part-time 21 hours per week. We are able to offer some flexibility with the role such as term time only or flexibility with days/times.
Contract: Permanent
Annual Leave: pro rata of 25 days leave plus bank holidays
Closing date: 10pm on Monday 2nd September 2024, or before if a suitable candidate is found.
We reserve the right to close the application early. An early application is strongly recommended as shortlisting and interviews will be held on an ongoing basis.
About the role
Richmond AID is seeking an energetic and enthusiastic person who can lead our multidisciplinary team Inclusion Team. The team currently has 6 direct reports and services include: BuddyUp, Spade gardening service, Mental Health Peer Support service, Connect to Tech digital training, Campaigning and peer group activities.
There is a variety of skills and experience within the team which will require someone to use a flexible management approach, directing support to where it is needed most. We are looking for someone to not just manage these services, but to lead their development and widen our coverage across the borough of Richmond. This will predominantly involve supporting the people involved to be leaders of their own projects, improving delivery models, ensuring projects meet targets and quality standards. Some of the projects are also delivered in partnership with other organisations so an understanding of the responsibilities of contract management is essential. We have recently started a campaign project and experience of running effective campaigns would be an advantage.
About you
You will have strong leadership skills with experience of managing a multi-disciplinary team. You must be committed to the value of participative community engagement, have a great understanding of the needs of diverse communities, and a passion for social justice and supporting Disabled people.
You must have experience of service delivery, monitoring, evaluation and report writing and setting SMART outcomes for your team. You will know what it takes to set up and manage a project and ensure it meets the intended outcomes. Additionally, you’ll be confident in participative strategies and tools such as facilitating groups, arranging events, developing surveys, gathering views and responding to consultations.
You will be skilled in managing group dynamics and supporting your team to have boundaries with clients. You will also have experience of managing Safeguarding issues.
Ideally you will have experience of campaigning work, with a track record of delivering innovative digital campaigns that have led to real change.
About Richmond AID
Richmond AID offers 25 days annual leave plus eight bank holidays or pro rata of this for part time roles. Normal office hours are 9am to 5.15pm Monday to Thursday and 9am to 5pm on Fridays. You will be based at our offices in the Disability Action and Advice Centre, 4 Waldegrave Road, Teddington, TW11 8HT but may need to work from other locations as needed.
Related roles: volunteer manager, services manager, service coordinator, community development, campaign manager, community engagement, co-production manager, event manager, digital and communications manager, communication manager.
To apply
Please apply via the Charity Jobs website.
You will need to send your CV and a covering letter of up to 2 sides of A4 stating how you meet the Essential and Desirable criteria in Experience and Knowledge section of the Job description.
Disabled Candidates
The charity is an equal opportunities employer and particularly welcomes applications from Disabled candidates and has been awarded the Disability Confident Employer quality mark, meaning any Disabled candidates that meet the minimum criteria will be invited for interview. Please advise if you have a disability or long-term health condition that you would like to be considered when you apply.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Citizens Advice Elmbridge West
We are based in the town centre of Walton on Thames, with easy access to Walton railway station. We are members of the National Association of Citizens Advice and hold the AQS Quality Mark for Generalist Advice and are approved by the Financial Conduct Authority for Debt Casework.
We value diversity and aim to develop a team of trustees, staff and volunteers who reflect the community we serve. We are committed to putting the community at the heart of everything and we do so we can help anyone in the area to find a way forward.
The role
An exciting opportunity has arisen for someone with great interpersonal skills and an advice background, to manage our advice services.
The successful candidate will be responsible for the day-to-day delivery of advice services including oversight of training, supervising the quality of advice given and managing the performance of staff and volunteers. This busy and varied role will rely on your ability to bring out the best in the team as well as to ensure the highest quality of advice across our many and varied projects.,
You will be part of the Senior Management Team, inputting into the running of the office. You will ensure new initiatives are implemented smoothly and that volunteers, staff and supervisors are appropriately supported and developed.
What we give our staff
- Fantastic opportunities to develop a career in the voluntary sector
- Excellent training opportunities
- An organisation that is committed to its employees, valuing their knowledge, creativity, and flexibility.
- A pension scheme with an employer contribution of 6%
28 hours per week
Mind in Brighton and Hove empowers and supports people who have experience of mental health issues in Brighton and Hove, West Sussex and East Sussex.
We are seeking an experienced, enthusiastic manager to support, develop and manage staff delivering high quality mental health advocacy services and ensure services reflect best practice. You will work closely with other agencies, delivering services in partnership and identify opportunities for service development.
The successful applicant will have excellent communication skills, knowledge of and commitment to advocacy services and experience of managing and delivering mental health services with a strong client focus.
For further information and to apply, please visit our website via the apply button.
Closing date: Midday on Wednesday 18th September 2024.
Interview date: Wednesday 25th September 2024.
All successful applicants are subject to a satisfactory DBS check.
We are committed to equal opportunities, and we value diversity in our workforce and aim to recruit a workforce that reflects the communities we serve. We encourage applications from everyone irrespective of age, disability (including experience of living with mental health issues), gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity.