Advice And Information Manager Jobs
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The role leads the delivery of our social media strategy and supports our Creative Content Lead to deliver Drinkaware’s multimedia content strategy. Drinkaware is the UK’s leading alcohol charity with a vision of ‘Working together to reduce alcohol harm across the UK’. We use our expertise to give government, industry, communities and individuals the knowledge and support to make informed decisions about alcohol and how to reduce the harm it can cause. We deliver public-facing campaigns and digital services, information and guidance, evidence-led advice to governments and industry, and independent research, consumer insight and evaluation.
About the role
The role leads the delivery of our social media strategy and supports our Creative Content Lead to deliver Drinkaware’s multimedia content strategy. The role is key in ensuring that the public can make conscious, informed choices about alcohol and can find help if they need it. The key focus of this role will be developing and growing our social media channels (Facebook, Instagram, X and LinkedIn). It will suit a creative, thoughtful digital producer who is able to successfully adapt difficult and nuanced messages for our key audience groups. Outside of social media, this role will be responsible for producing new multimedia content for other channels and making sure that existing digital content is up to date, accurate and engaging, to promote our brand and information through social and digital channels and to protect us from repetitional damage.
Main Duties and Responsibilities
- Lead Social Media
- Manage, develop and grow Drinkaware’s social media channels, including community management and maximising engagement across channels
- Plan, develop and schedule social media content in line with our content planning cycle
- Proactively develop new content ideas that amplify activity happening across the company and tap into relevant conversations (e.g. Alcohol Awareness Week).
- Monitor social channels for reactive engagement opportunities and to flag any reputational risks emerging on socials
- Work with Creative Content Lead to develop the Drinkaware social media strategy and plan, including KPIs, ensuring it meets our content strategy objectives
- Proactively stay ahead of social media trends and ensure our channels are affectively developed and maintained
- Develop and manage a small group of influencers to support the work of Drinkaware
- Build relationships with specific audiences through community management across channels, which includes finding advocates/case studies for Drinkaware
Content creation
- Create content for our social media channels
- Confident planning in video content into social plans to garner maximum engagement
- Experienced in filming content and editing into engaging and informative content which conveys the key message in an accessible way
- Familiar with different files and formats/dimensions across social channels
- Commission and manage agencies to produce digital content as required, including animations, photography and video
Contribute
- Work closely with the Creative Content Lead to support the creation of website content and email marketing, ensuring this feeds directly into the overarching content strategy.
- Ensure the website content is accurate and up to date
- Constantly work to improve the website for our audience (users)
- Working with the Digital team to make changes to the website based on data, audience (UX) and expert research to improve accessibility, search engine optimisation (SEO) and the connection our audiences.
Tone of voice
- Become expert in the Drinkaware Tone of voice, so you can advise others and spot errors
- Support the Creative Content Lead in embedding the Tone of voice across Drinkaware
About you
- Substantial experience in a social media delivery role
- Knowledge and understanding of social media and how to optimise each channel
- A track record of creating and delivering content across a range of channels, including Twitter, Facebook, Instagram and LinkedIn
- Experience of advocating
Essential Criteria / Key Skills
- Excellent writing skills
- A keen eye for detail and strong proof-reading skills
- Experience using CMS platforms
- Good understanding of brand and tone of voice and the opportunities and risks posed by them
- Experience of managing social media accounts
- Experience of adapting content for different audiences and channels
- Experience of creating content for social media
- High level of content creation skills using Adobe programmes and Canva
- Highly organised, being able to keep track of several different pieces of work at one time.
- Video editing skills
- Confidence working individually and as part of a team
Desirable Criteria
- Experience of managing complex sign off processes
- Experience of or interest in the charity sector
- Experience of developing animations, infographics and engaging visuals
Working with us:
Our Drinkaware staff team is friendly, professional and inclusive. We care about what we do and how we work together and bring our values to life. Drinkaware invests in staff development through regular one to one meetings, a generous individual training budget, teatime tutorials and staff awaydays, and an annual learning and wellbeing grant. Drinkaware’s current benefits include:
- Competitive salaries
- 30 days leave (plus Bank Holidays)
- Bupa Healthcare Plan
- Matched company pension scheme
- Life assurance cover
- Company sick pay
- Training and development opportunities
- Learning & wellbeing grant
- Employee assistance programme
- Season ticket loan
- Perks and discount platform
Hybrid Working Model
At Drinkaware we currently operate a hybrid model with colleagues working a minimum of two days per week in our Moorgate office and the remainder remotely.
To apply
Please submit your CV along with a brief supporting statement of no more than 500 words, telling us why you want to work with us, what you bring to the role, and how you meet the skill and capability criteria listed in the job description.
For further information please refer to the job description and our applicant privacy policy and read more about Drinkaware on our website.
Drinkaware reserves the right to assess candidates as they apply and arrange interviews ahead of the published closing date, so early application is recommended. Interviews may be carried out on Teams or in person at our Moorgate offices.
Closing date: Monday 16 September 2023
Preliminary interviews (virtual): w/c 23 September 2024
Second interviews (at our Moorgate offices): w/c 30 September 2024
Drinkaware is committed to equality and diversity and welcomes applications from all backgrounds and sections of the community.
The client requests no contact from agencies or media sales.
Join the vibrant team at Choose Love as our new Office & Facilities Manager! This is the perfect opportunity if you’re passionate about creating an inspiring workplace where inclusivity, creativity, and fun thrive. As the heart of our office operations, you’ll oversee everything from maintaining our dynamic workspace to organising team events that unite our people. You’ll ensure our office runs smoothly, feels welcoming, and is a place where everyone loves to work.
We want to hear from you if you’re a proactive problem-solver with a knack for keeping things organised and a flair for fostering a positive atmosphere. Step into a role where your impact will be felt daily, and help us make Choose Love a space where big ideas and even bigger hearts come together!
We are pioneering a new movement in humanitarian aid: fast, flexible, transparent and accountable.
The client requests no contact from agencies or media sales.
Age UK are offering an impactful new 18 month fixed-term opportunity in our DEI Team.
Are you a diversity, equity and inclusion subject matter expert, with a track record and passion for delivering successful learning and development initiatives?
In this newly created role, you will lead on the design and delivery of diversity, equity and inclusion training, workshops and resources for Age UK, including its subsidiaries Age International and Age Co. This will include specific content on age inclusion, anti-racism and disability inclusion including neurodiversity.
You'll have strong knowledge and experience of best practice in talent management and development, excellent communication and facilitation skills, experience using classroom-based teaching and e-learning methods and strong analytical skills to measure impact and outcomes.
Please see JD for all responsibilities.
We operate a hybrid-working model, a blend of home and office working. This role will include regular days working from our London office. Travel costs to the London office are the responsibility of the postholder and are not covered by the charity.
Age UK Grade 5L
Must haves:
The below competencies will be assessed at the indicated stage of the recruitment process: Application = A, Interview = I, Test = T, Presentation = P
When completing your supporting statement please demonstrate how you meet the competencies assessed at application stage (A).
Knowledge
- In-depth subject matter expertise in diversity, equity and inclusion, specifically anti-racism and disability inclusion. A, I, T, P.
- In-depth knowledge and understanding of relevant legal, data, governance and compliance obligations. A, I, T.
Experience
- Developing and embedding diversity, equity and inclusion principles and practices into an organisation and delivering measurable change. A, I.
- Identifying individual, group and organisational diversity, equity and inclusion learning and development needs and designing a learning curriculum. A, I.
- Developing and delivering diversity, equity and inclusion training, workshops and events for a range of audiences, using different delivery methods and platforms, including in-person and online teaching and e-learning. A, I, P.
- Producing diversity, equity and inclusion policies, procedures and resources. A, I,
- Working collaboratively and building networks with a diverse range of people across a complex multi-stakeholder environment. A, I.
Skills
- Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels of the organisation verbally and in writing. I, T, P.
- Strong data analysis and interpretation skills, with the ability to measure the impact of diversity, equity and inclusion initiatives and use metrics to drive decision-making. A, I.
- Strong project management skills, with the ability to prioritise and manage multiple initiatives simultaneously. A, I
- Comfortable constructively challenging others to drive positive change. A, I.
What we offer in return
- Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
- Excellent pension scheme, life assurance, health cashback plan and EAP
- Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
- Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
- Blue Light Card Scheme
- You Did It Awards - recognition awards from £100-250.
Additional Information
All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Location: Scunthorpe General Hospital, Scunthorpe, North Lincolnshire
Role Profile
This is an opportunity for you to join an established charity that has an excellent reputation locally as a trusted partner and as a great place to work. You’ll be part of a newly established and innovative service working across the Emergency and Same Day Emergency Care Departments at Scunthorpe General Hospital.
You’ll be working as part of a wider integrated team and will be a physical presence at all touch points and decision making opportunities. You’ll enable targeted, preventative community interventions that are focused on admissions avoidance and turning people around at the ‘front door’.
You’ll act as the first point of contact for all referrals into the voluntary and community sector ensuring people who can be supported through a community response are linked to appropriate interventions addressing the social, economic and environmental factors that affect people's health.
You’ll empathise with people and provide person-centred support in a non-judgemental way, enabling them to self-manage. You’ll use a strength-based approach focusing on what the person can do for themselves to improve their health and will build resilience by supporting them to identify what assets they already have or can draw upon.
You’ll ensure service data and local intelligence is captured and communicated to inform the review, revision and development of interventions to meet needs, strengthen community and individual resilience and help to develop and grow accessible and sustainable activities and services that address the wider determinants of health and reduce health inequalities.
You’ll also record project outcomes and develop a feedback loop ensuring the impact of community response is reflected back to system partners, facilitating understanding of the impact of low level interventions on individuals and the system as a whole.
What we offer our staff
We provide an employee assistance scheme managed by LifeWorks. Benefits include:
- 24/7 - 365 telephone helpline
- LifeWorks online support website
- LifeWorks app
- 6 sessions of face to face counselling per issue – unlimited issues per annum
- Employee legal helpline
- Consulting services – financial, debt advice, housing, relocation, parenting, eldercare, work performance, health and wellness advice and much more
- Childcare and eldercare matching service
- Savings on everyday purchases and life events
- Access for family members and dependants – excluding counselling and legal advice
Annual leave: Annual leave is 28 days from 1st January to 31st December, plus 8 bank holidays
Job Title – Administrative Assistant (Advice and Information)
Contract – 6 months fixed term (with possibility of extension)
Hours - 14 hours per week (Part-time)
Salary - £10,000 per annum (£25,000 FTE)
Location – CoramBAAF, Coram Campus, 41 Brunswick Square, London WC1N 2QA (with some working from home/hybrid possible)
About Coram
Coram is committed to improving the lives of the UK’s most vulnerable children and young people.
We support children and young people from birth to independence, creating a change that lasts a lifetime. Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.
About CoramBAAF
We are the UK's leading membership organisation for professionals dedicated to improving outcomes for children and young people in care. Our corporate members in England, Wales, Scotland and Northern Ireland represent 94% of all local authorities as well as regional adoption agencies, health and social care trusts, independent fostering providers and voluntary adoption agencies, and cover 88% of all children and family social workers.
We support and empower professionals to do the best for children and families who come into contact with adoption, fostering and kinship care.
About the role
The Administrative Assistant (Advice and Information) provides important administrative support to our small, friendly Advice and Information Team, which includes:
CoramBAAF members’ Advice Line which covers all aspect of adoption, fostering, kinship and related areas. It is busy and popular with professionals, primarily social workers, who use the service. It offers telephone and email advice, prioritising speed and quality of service.
The Outbound Permanence service. This provides specialist advice by email, supported by legal research, country-specific written guidance and individual consultations where required, to local authorities making arrangements for children to live with relatives and friends overseas. The service also delivers regular training and events.
The Information Service, which supports the advice line and CoramBAAF members with up-to-date information, research, resources and statistics. Their role also includes managing CoramBAAF’s specialist library, the largest collection of adoption and fostering related resources in the UK, and producing the CoramBAAF Digest, a unique monthly current awareness briefing for everyone working in adoption, fostering, kinship and child welfare covering latest developments in legislation, parliamentary activity, policy, consultations, research, statistics and online resources throughout the UK. The Information Service is also an invaluable internal resource, assisting with survey design and data governance, and helping our consultants, trainers and authors to ensure that they have the latest and most accurate information for practice forum meetings, the guides we publish and the training we offer.
The role will primarily support the Outbound Permanence and Advice services. The role is an opportunity for someone with experience and business support/administrative skills, good attention to detail, customer service focus and a flexible approach.
Working hours can be discussed, but to include Thurs/Fri (Friday am specifically).
Fixed term for six months, with possibility of extension.
To apply for this role, please click on the 'apply now' button below to complete the application.
Closing Date: 16th September 2024 23:59pm
Interview Date: 1st or 2nd October 2024 (TBC)
Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from global majority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.
If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.
We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.
Registered Charity No. 312278
The Role
We have an exciting opportunity for a generalist adviser to join us. We are looking for someone who sees advice giving as a way of improving lives.
Reporting to the Operational Senior Manager you will join a team of advisers who deliver face to face, email and telephone advice and you will also have the opportunity to learn from our teams of specialists in debt, welfare benefits and housing.
This post will suit someone with wide ranging knowledge and experience developed in an advice agency. We pride ourselves on a holistic approach to advice giving with all our paid staff and volunteers committed to the highest quality provision for our clients within a supportive working environment that encourages self development, innovation and new ideas.
If you have experience in delivering generalist advice then we’d love to hear from you.
What we give our staff
We truly value our colleagues – and we show that in what we offer. We have a Family Friendly Policy that gives employees access to generous paid carers, maternity, paternity and adoption leave. We provide generous annual leave entitlement, a perks package offering some great discounts at high street brands through BHSF and a pension scheme with NEST. We also offer great learning and development opportunities and an Employee assistance programme that provides access to free medical advice, counselling and legal advice from Irwin Mitchell solicitors.
Employee Benefits
- Employer pension 6%
- Employer Assistance Programme
- Holidays 28 days per year rising to 30 days ( pro rata)
How to apply
Please click on the apply button to be redirected to our website
Closing date: 20/09/23 at 9am
Citizens Advice Salford recognises the positive value of diversity, promotes equality and challenges discrimination. We aim at all times to recruit the person who is most suited to the job and welcome applications from people of all backgrounds. We particularly welcome applications from disabled, Black, Asian or Minority Ethnic people, as they are currently under represented in our workforce.
ABOUT THE ROLE
We’re looking for an innovative and creative leader to manage SIG Safe Ground’s flagship Family Service. A first of its kind, the Family Service at HMP Altcourse brings together creative interventions for men in custody, bespoke family counselling and daily practical support for families visiting a loved one. Leading this ground breaking service you will work alongside internal & external staff teams to reimagine what family support is within the criminal justice system, working to influence a culture shift at HMP Altcourse and the wider prison system.
SIG Safe Ground are experts in delivering arts-based, therapeutically informed group work, celebrating 30 years of working in prisons in 2025. We’re looking for an action-orientated individual who is passionate about developing creative, family-led ways of working to best support those in crisis. You’ll join a reflective, dynamic team of facilitators, counsellors and family liaison workers supporting those with experience of the criminal justice system to build a practical toolbox to cope and move forward positively.
Rota: 37.5 hours per week, Monday - Friday 8.30am-4.30pm, Flexible hours when programme delivery is taking place 7.30am - 5pm
Benefits, including Non-Contractual Perks
- 25 days annual leave, increasing with the length of service
- Training and Development, including access to courses, upskilling, and progression plans
- Medicash includes discount gym memberships, routine optometry care, dental treatments, and physiotherapy treatments
- Employee Assistance Programme, including counselling
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing.
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
If you have the passion, creativity, and tenacity to make a real difference in people's lives, challenge stigma and make our communities safer, we would love to hear from you!
ABOUT YOU
You will bring a deep passion for arts-based interventions, combined with exceptional communication, organisational, and supportive skills. Your approach will centre around building and nurturing relationships, recognising their critical role in personal development. You will employ creative methods, including group work, arts, and drama techniques, to inspire and facilitate positive behavioural changes and alternative perspectives for those in custody and their families.
You are adept at leading and motivating teams, and you thrive in a dynamic, fast-paced environment where your proactive and adaptable nature shines. Your leadership will reflect a commitment to delivering high-quality, person-centred support, underpinned by a trauma-informed approach and a non-judgmental attitude.
Training will be an integral part of this role, including experiential programme training and Security and Key Training through the Criminal Justice Service, to ensure you are fully equipped to meet the demands of the position.
OVERVIEW OF KEY RESPONSIBILITIES
Management
- Provide high quality support and line management to staff, offer guidance, support and advice to the team to support them as a leader.
- Responsible for management and leadership of employees and the full employee lifecycle.
- Proactively embed a culture of learning, development and evaluation.
- Build strong internal relationships across the business and ensure consistent communication.
Operational
- Support the service to operate and deliver to the standards of Safe Ground, Social Interest Group, and other relevant stakeholders.
- Take all necessary measures to establish and deliver programmes as the core curriculum at the designated prison service.
- Support the team to meet performance targets, and objectives.
- Attend and contribute to meetings associated with the programme, and convene meetings when required.
- Coordinate and liaise with the team and participants to seek and maximise opportunities for development and evolution of programmes in accordance with organisational strategic plan.
- Develop and maintain strong relationships with internal and external persons and partners.
- Work closely within the team to monitor, gain feedback, evaluate and develop the programmes for continuous improvement.
- Admin and other duties will vary.
Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position.
KEY CRITERIA
What we are looking for:
- Background in arts education, dramatherapy, or applied theatre and/or education
- Experience within a prison or other criminal justice setting, and/or within a similar role
- IT Proficiency, ability to learn new software programs, basic Microsoft experience
- Understanding and/or experience working with therapeutic groupwork techniques
- Understanding and/or practical knowledge of the social and societal marginalisation that can be attached to people within the criminal justice setting
What we would like, but not essential:
- Line Management Experience
- Appropriate professional qualification: NVQ/Diploma Level 2 in Health & Social Care/Community Justice/Arts/Dramatherapy or professional equivalent
- Understanding and/or practical knowledge of the social and societal marginalisation that can be attached to people within the criminal justice setting
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
WORKING FOR US
ABOUT US
Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change
Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
Our Values
Ambition – Eager to succeed and to accomplish as much as possible for our people
Empowerment – Giving staff and the people we support the tools, training, and information they need to achieve their potential
Transparency – Upfront and visible about our actions and open to scrutiny from stakeholders, service users, and staff
Inclusivity – Listening to, understanding, and including all our stakeholders to ensure we make a difference and get things right
ADDITIONAL INFORMATION
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.
We are an inclusive employer committed to Equality, Diversity, and Inclusion (EDI). We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We actively encourage applications from individuals with lived experience, such as those who have faced homelessness, drug and alcohol abuse, or mental health challenges, and are eager to learn and grow in a new role.
A Bit about Us:
WellChild, based in the centre of Cheltenham, is the national charity for children with complex medical needs and their families. We fund programmes and services to make it possible for children and young people living with serious illness to be cared for at home instead of hospital.
The WellChild Family Tree is a growing network that exists to connect families across the UK caring for a child with complex health needs with each other and with WellChild. Through its online forum, and programme of activities and communications, it provides members with the opportunity to make friends, make memories and make a change.
What we are looking for:
We are looking for an enthusiastic and well organised person to join us as our Family Information Officer as part of our Family Team. Working alongside the Family Programme Team and wider Programmes Team, this role will fill a critical information gap for the families that WellChild supports and will help the charity attract new and harder to reach families into the WellChild Family Tree network.
Through becoming familiar with relevant policy and guidance for families caring for children with complex medical needs, you will be able to help identify the key issues facing our families and then curate the most relevant, up to date information from a variety of expert sources to help support them whilst also taking the lead on information projects aimed at helping families to thrive at home.
Purpose of the role:
Families thrust into a world of disability and complex care find themselves having to navigate their way through a ‘new normal’ with nowhere to go for relevant information and advice. The result leaves many unaware of their entitlements or the help that might be available. This puts many families under extreme pressure, leading to financial hardship, family breakdowns and emotional strain.
Working within the Family Team and reporting to the Family Programme Manager, this role will continue to develop and expand WellChild’s information provision. This will be achieved through research and delivery of information, tools and advice for families on subjects such as, but not limited to health, legal rights and entitlements, wellbeing and local services.
For the full details of the role, further contact details for more information and the JD/PS please see the enclosed documents.
We look forward to receiving your application!
Support children with complex medical needs and their families.
Do you have a demonstrable track record in complex case management and working as part of a multi-disciplinary team on cases involving Domestic Abuse?
If so, The Drive Partnership are recruiting a DAPO Triage Worker for London.
The Triage Worker sits within the Triage Team in the pilot area, working alongside the Triage IDVA. The Triage Worker will focus on all aspects of the case relating to the Perpetrator in cases where the perpetrator has been referred to the team for an assessment of suitability for a Positive Requirement during an application for a DAPO.
Respect is a pioneering UK domestic abuse charity, leading the development of safe, effective work with perpetrators, with young people who are abusive and with male victims. Respect supports frontline organisations across the UK, so that together we can end domestic abuse. Respect has seen rapid growth over the last few years, and we now have 50+ staff and have ambitious plans for further growth and influence. This role is based within the Drive Partnership and is part of the pilot for the roll out of the positive requirement element of the DAPO’s.
We particularly welcome applications from individuals from a wide range of backgrounds and across all protected characteristics, particularly from people from the following under-represented groups:
-
Black and minoritised people
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Disabled people
We welcome and support applications from those who have personal experience of domestic abuse.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
37 hours a week – Full and part time roles available
Location: Travel to offices across Guildford and Waverley as required
Are you an experienced advisor with a passion for mentoring and leading others? There’s never been a more important time to join Citizens Advice as an Advice Supervisor. With the soaring cost of living, individuals and families are struggling to make ends meet, and we’re experiencing record-breaking demand for our services. In this role, you’ll be responsible for guiding and supporting a team of volunteers, ensuring they have the tools, knowledge, and confidence to provide accurate and effective advice to our clients. If you’re a natural leader committed to helping others, this is a unique opportunity to make a significant impact during a critical time.
As an Advice Supervisor, you’ll be at the forefront of our efforts to provide essential support to those in need. You’ll conduct case checks, provide feedback and coaching to volunteers and ensure that all advice given meets our high-quality standards. Your ability to manage complex cases, provide clear guidance, and foster a positive and supportive team environment will be crucial as we help clients navigate a range of issues. This role not only requires a deep understanding of the challenges our clients face but also the leadership skills to inspire and develop your team to meet these challenges head-on.
Joining Citizens Advice means becoming part of a team dedicated to making a real difference in people’s lives. You’ll have the opportunity to work alongside passionate professionals in a supportive environment that values integrity, support, inclusion and collaboration. If you’re ready to take on a pivotal role that impacts every people’s live and contributes to a greater cause, we’d love to hear from you.
Deadline for this role is 9am Monday 2 September 2024
For the job pack, please click on the apply button to be taken to the vacancy page. We are accepting CV and cover letter appl
The Citizens Advice service values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from disabled and Black, Asian and Minority Ethnic people, as they are currently underrepresented in our workforce.
28 hours per week
Mind in Brighton and Hove empowers and supports people who have experience of mental health issues in Brighton and Hove, West Sussex and East Sussex.
We are seeking an experienced, enthusiastic manager to support, develop and manage staff delivering high quality mental health advocacy services and ensure services reflect best practice. You will work closely with other agencies, delivering services in partnership and identify opportunities for service development.
The successful applicant will have excellent communication skills, knowledge of and commitment to advocacy services and experience of managing and delivering mental health services with a strong client focus.
For further information and to apply, please visit our website via the apply button.
Closing date: Midday on Wednesday 18th September 2024.
Interview date: Wednesday 25th September 2024.
All successful applicants are subject to a satisfactory DBS check.
We are committed to equal opportunities, and we value diversity in our workforce and aim to recruit a workforce that reflects the communities we serve. We encourage applications from everyone irrespective of age, disability (including experience of living with mental health issues), gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity.
The NSPCC's mission is to end cruelty to children. Every childhood is worth fighting for. This is our belief. We all share it. And it drives our Income Generation team to get out there and bring in the funds we need to protect children and prevent abuse.
We’ve been here for children for over 100 years. From our campaigns to our services- we strive to make a difference in everything we do. Between 2016 and 2021, we’ve helped make 6.6 million children safer from abuse.
Within the Income Generation Directorate our aim is to maximise resources for the NSPCC’s mission by raising funds, providing the best possible supporter experience, and building long-term relationships between donors and our cause.
To continue to deliver our mission we rely on the fundraising support of people across the UK for 90% of our annual income. We are looking to significantly grow our income in new and innovative ways. To achieve this growth, we need the very best team in place to deliver to ambitious targets.
The NSPCC’s Professional Learning Services department delivers learning, transfers knowledge and provides advice and guidance to anyone working or volunteering with children and young people to enable them to keep children safe. We work together with individuals and organisations to make it easier for everyone to play their part and create a social safety net that prevents child abuse and neglect.
The Commercial Strategy Team is responsible for driving the Professional Learning Services 5-year growth strategy through data, insights and business development. It is a vital part of the department, owning both the data systems and insights which impact product development and delivery as well as leading on all marketing and business development activities.
As Data and Insights Manager not only will the work you do make a real difference to people’s lives but opportunity is provided to develop your experience with a sector leading team.
Join us at this exciting time and you’ll become part of an expanding team that cares about the work they do and the people they work with. You’ll discover opportunities to grow, along with challenges and a shared purpose that’ll bring the best out in you. And you’ll get to find your own way to make a difference that means more, and that impacts millions of young lives. We want to ensure roles are accessible and inclusive of everyone, which is why the NSPCC offers a high degree of flexibility around ways of working.
Equality, Diversity and Inclusion (EDI) is at the heart of what we do. At the NSPCC, we understand how important it is that our workforce is representative of the people we support and who support us. We believe that every individual has the right to be their true self and to live a full life without prejudice, fear or barriers. This is the starting point for all our commitments and actions and underpins our commitment to be there for all children.
Job purpose
The NSPCC is seeking an Data and Insights Manager to join the Commercial Strategy Team within the Professional Learning Services department (PLS). The successful applicant will be experienced in developing data strategies, managing data teams as well as have experience of presenting customer and market insights to influence commercial decision making.
This is a new role which provides the opportunity to lead a growing team and shape and develop how the PLS department uses customer and performance data to help us grow our income, shape our product offer and reach more professionals to keep children safe.
Candidates should have a keen eye for detail and be confident communicating data strategies and insights to their stakeholders, plus have a willingness and drive to want to create change for children.
The key aspects of this role are:
• Take responsibility for creating and implementing the PLS data strategy to move towards creation of a single customer view.
• Take responsibility for the delivery of the following areas for the department: data systems and processes, performance and customer data visualisation , market insights and reporting
• To lead, manage and develop the PLS Data and Insights team in line with corporate standards in order to grow our capacity and ability to use customer and product data
• To provide accurate and timely customer and market data to inform our business development, marketing and product development strategies
• To help drive an audience-led culture to support decision making
• Supervise any tech development or migration projects for the department as required
Key relationships - Internal
• Director of Professional Learning Services
• Head of Commercial Strategy (Line Manager)
• Data Systems Support Officer (Direct Report)
• Data Analyst (Customer Data and Audience Insights) (Direct Report)
• Head of Data and Analytics within the Technology and Data directorate
• Peers and colleagues within the Business Development and Sales Team
• Peers and colleagues within the Customer Services team
• Peers and colleagues within the Professional Learning Services Department
• Peers and colleagues within Knowledge and Information teams
• Peers and colleagues within the Technology and Data directorate
• All other Income Generation directorate teams
Key relationships - External
• Third party suppliers and pro-bono advisors
Main duties and responsibilities
• Take overall responsibility for developing and implementing the PLS data strategy to move towards creation of a single customer view, covering areas such as data systems, data visualisation tools and market insights
• Individually and/or through the team, to implement agreed strategies to maximise efficiency and effectiveness of data reporting and systems in line with PLS business plan and priorities.
• To recruit, train, develop and manage the PLS Data and Insights team in line with NSPCC policies and practice including regular team meetings and regular performance reviews, coaching and mentoring staff to achieve high performance, growth and personal development.
• To work with the Marketing and Planning team to provide accurate data and insights to help inform our departmental annual marketing plan
• Take overall responsibility for all market insights, research and competitor analysis to inform our pricing strategy and product portfolios
• To be responsible for improving the data quality of the department, introducing audits and processes to achieve best practice
• To be accountable for accurately reporting on the corporate impact measures and Key Performance Indicators for the department in line with directorate and organisation wide requirements
• Support all users, including the Senior Leadership Team, with ad-hoc deep dive analysis & insight requests.
• Work with colleagues in the Tech directorate to support the implementation of any new data systems, processes and platforms as part of a wider tech project
• Take responsibility for integrating the PLS department into any cross directorate data projects
• Identifying opportunities through data-driven analysis to incorporate into sales and marketing activity that targets new and existing customers including opportunities to cross-sell across different NSPCC Learning products and services.
• To be accountable for the development of relationships with internal customers supported by the team, including pro-actively improving knowledge and understanding of internal customers and their role to support the NSPCC’s aims.
Responsibilities for all Staff within Income Generation and Professional Learning Services:
• A commitment to safeguard and promote the welfare of children and young people
• To update databases and supporter/customer or volunteer information systems on a regular basis in line with Data Protection legislation and NSPCC policy and procedures.
• To actively participate in regular department and team meetings, contributing to strategy, discussions and decisions which will be beneficial to the Directorate and wider NSPCC activities.
• To adhere to all the NSPCC’s service standards, policies and procedures.
• To evidence an understanding of and commitment to the demonstration of the NSPCC’s values.
• To maintain an awareness of and comply with NSPPC data protection regulations and to ensure currency of changing GDPR regulations.
• To be responsible for personal learning and development, to support the learning and development of others and the whole organisation.
• To work in a manner that facilitates and encourages inclusion.
• To be pro-active in identifying ways to improve personal and team performance
• To maintain an awareness of own and others’ Health and Safety and comply with the NSPCC’s Health and Safety policy and procedures.
• To take personal responsibility for keeping up to date with NSPCC work to end cruelty to children, including securing updates on project and service developments and general NSPCC news.
Person specification
1. Highly developed experience analysing data (ideally customer and audience data) and delivering insights to inform commercial decision making
2. Highly developed knowledge and experience of data management systems and ability to use statistical and data analysis packages
3. Experience of creating and delivering data strategies to improve business performance
4. Experience in using data visualisation tools to create dashboards that improves efficiency and enables self-serve insight
5. Ability to build, manage and develop relationships within an organisation and externally and achieve objectives through these relationships.
6. The ability to plan, monitor and implement projects and initiatives, identifying conflicting demands and establishing clear priorities, and ensuring that own work and work of others is completed to a high standard.
7. Excellent presentation skills and ability to write reports both verbally and in writing
8. Experience in using Microsoft based software packages, CRM systems, databases, Power BI and applications.
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About Citizens Advice Elmbridge West
We are based in the town centre of Walton on Thames, with easy access to Walton railway station. We are members of the National Association of Citizens Advice and hold the AQS Quality Mark for Generalist Advice and are approved by the Financial Conduct Authority for Debt Casework.
We value diversity and aim to develop a team of trustees, staff and volunteers who reflect the community we serve. We are committed to putting the community at the heart of everything and we do so we can help anyone in the area to find a way forward.
The role
An exciting opportunity has arisen for someone with great interpersonal skills and an advice background, to manage our advice services.
The successful candidate will be responsible for the day-to-day delivery of advice services including oversight of training, supervising the quality of advice given and managing the performance of staff and volunteers. This busy and varied role will rely on your ability to bring out the best in the team as well as to ensure the highest quality of advice across our many and varied projects.,
You will be part of the Senior Management Team, inputting into the running of the office. You will ensure new initiatives are implemented smoothly and that volunteers, staff and supervisors are appropriately supported and developed.
What we give our staff
- Fantastic opportunities to develop a career in the voluntary sector
- Excellent training opportunities
- An organisation that is committed to its employees, valuing their knowledge, creativity, and flexibility.
- A pension scheme with an employer contribution of 6%
Contract: Fixed term for 6 months until March 2025
Location: Hammersmith & Fulham sites
Would you like to work for an organisation that makes a difference and improves lives every single day? The people who turn to us need our help to address the obstacles in their lives. In our 85-year history, we are the busiest we have ever been and people need our help.
Citizens Advice Hammersmith and Fulham is an award-winning charity that provides free, independent, confidential and impartial advice and information. We are a modern, innovative and progressive organisation working in a diverse and vibrant community. We employ over 50 people and have around 80 volunteers who help us to deliver information and signposting and generalist and specialist advice, undertake campaigning, and have a thriving portfolio of projects embedded within the local community. We are a flagship Local Citizens Advice within a nationally recognised network, delivering a multi-channel service including, face to face, telephone and digital channels.
About the role
We are recruiting for an Energy Adviser to support clients through the difficult Autum and Winter months.
Local need for our service is high and we predict that demand will increase as the months get colder. We are looking for someone keen to make the role their own - getting stuck into supporting the local community, working towards targets, keeping excellent client records, supporting our energy outreach work and becoming our resident expert for energy advice.
Our dedicated Adviser or Trainee Adviser will be the first point of contact for energy related information and advice, delivering energy advice with clients on a one to one basis, supporting them to make their energy bills more affordable. You will have excellent communication and interpersonal skills and awareness and experience of wider welfare benefits issues too. This role is suitable for existing advisers or an experienced Assessor looking for a development role.
What we can offer you:
We value our people and can offer a supportive culture within a high performing and award winning organisation. We are committed to being an inclusive employer and workplace to represent the diverse communities we service. We are committed to increasing our diversity and whatever your background, we welcome your application. We offer an attractive remuneration package with terms including:
- Pension scheme
- Healthy work/life balance with flexible/hybrid working
- Generous holiday entitlement starting at 25 days per year ( in addition to bank holidays) and rising to 30 days with long service
- Access to 24/7 online wellbeing support
- Learning, development and personal growth opportunities
To find out more please visit our website via teh apply button
Closing date: Midnight Monday 9th September 2024
Test: Sent by Friday 13th September 2024
Interviews: Week beginning 16th September 2024
We reserve the right to close the applications earlier if suitable candidates are found, so encourage early applications.
Using Anonymous Recruitment
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This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Role
The role of the team manager will be to support the rest of the team in delivering interventions on a one-to-one and group basis. The role will also involve triaging and assessing all clients accessing the service, signposting and delivering collaborative self-management plans with clients to improve mental wellbeing. The role will also include line management and supervision of support workers within the service. Team managers are responsible for management of their site; including report writing, audits and being the named manager for the site. This role directly supports the service managers in keeping to a high standard service.
We have 2 positions available. One at Hammersmith & Fulham for a full time position, and one at Hounslow for a part time position.
Job Purpose
This role sits within our crisis alternative service, Safe Space, which is an out of hours service providing a safe and welcoming space for people who are feeling distressed and experiencing crisis. The service operates 365 days a year from 12:00 (midday)-11:30pm across all of our boroughs.
The objectives of the service include:
- To improve the mental wellbeing of people experiencing mental health crisis in HFEH.
- To provide support to clients accessing the service- for instance: signposting, de-escalation, planned wellbeing activities etc.
- To contribute to an improvement in individual mental wellbeing.
- To remain a source of independent support for all clients.
- To treat service users with respect, dignity and personalised support
- To raise awareness of mental health services available with the goal to improve long term mental health and reduce social isolation
- To increase self-management skills of those accessing the service
- To reduce the use of police, ambulance and statutory mental health services whilst experiencing crisis.
- To reduce the use of statutory crisis services by people experiencing mental ill health without positive outcomes for the individual.
You can download a PDF of the job description for this role at the bottom of the page.
Key Responsibilities
- Providing a person centred and recovery orientated approach in all aspects of the roles and responsibilities.
- Guiding the team, responding to referrals and planning each shift in terms of staffing, activities and case allocation
- Understanding of risk and risk management
- Understanding safeguarding adults and children processes and legal requirements
- Understanding of safety planning and de-escalation
- Experience of working with challenging behaviour
- Working collaboratively with clients to understand their needs and developing flexible and realistic crisis support packages/person centred plans
- Promoting people’ rights and responsibilities
- Considering each person as an individual
- Listening to clients and encouraging positive steps towards self-management of crisis and recovery
- Providing advice, information, practical and emotional support to clients
Person Specification
- Minimum of 1 year working in mental health services and with clients experiencing mental health distress and crisis
- Experience of line management within a mental health setting
- Experience of de-escalation
- Experience of managing challenging behaviour and dealing with clients with complex needs
- Evidence of continual professional development
- Understanding of the Recovery Model in mental health
- Understanding of the principles of trauma informed care
- Understanding of suicide prevention and safety planning
- Experience of managing safeguarding risks and understanding legal requirements for safeguarding adults and children
- Understanding of how to report and mitigate risks
- Understanding of the relationship between mental health and social issues and how these issues may impact on physical, mental and emotional wellbeing
- Understanding of relevant legislation and policies
- Understanding safeguarding adults and children processes and legal requirements
- A good understanding of mental health conditions
- Experience of working with vulnerable individuals
- Capacity to work within an agreed shift pattern
- Experience of delivering information and advice (housing, benefits, debt etc)
- Experience of non-clinical, therapeutic interventions like psychoeducation
- Ability to work out of hours and on weekends
Disclosure and Barring Service Check
HFEH Mind are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with children and vulnerable adults.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Equal Opportunities
We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.
The client requests no contact from agencies or media sales.