Administrator And Communications Volunteer Volunteer Roles
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Why we want you
As branch chair you and your branch members will create a range of activities to help spread the word about SSAFA within your community. To ensure that our Armed Forces community know that SSAFA are here to help and that we need the public’s support to continue offering our services.
What you will be doing
- Overseeing an appropriate programme of awareness raising activities so that potential beneficiaries, volunteers and supporters are aware of SSAFA as first in mind for support.
- Building relationships with the regional and national SSAFA team, local voluntary organisations and, if applicable, SSAFA serving community teams, local military establishments, etc.
- Attending events as a key SSAFA representative.
- Providing timely reports and information to SSAFA’s central office
- Overseeing a programme of meetings including an AGM, branch meetings, committee meetings, training etc.
- Working with other volunteers, regional and national team members to attract and recruit new volunteers as required.
- Work closely with the community engagement co-ordinator to recruit, welcome, induct, support, and manage volunteers in line with SSAFA policies, such as the Volunteering Policy, Volunteer Code of Conduct, Data Protection Policy, and Safeguarding Policy.
The skills you need
- Motivating leadership with an ability lead a team of volunteers.
- Friendly and approachable
- Great written and verbal communication skills
- Basic IT skills
What's in it for you
- Gain experience of holding a key local role with oversight of all SSAFA activity in the local area.
- Support and friendship from your local SSAFA branch and the wider SSAFA community.
- Use your skills, knowledge, and life experience to benefit others.
- Support in your role from the team at SSAFA
- Develop your experience and skills which you can highlight on your CV and in job interviews.
Disclaimer
SSAFA is committed to safeguarding and promoting the welfare of all those involved in our work and expects volunteers to share this commitment.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Our shops wouldn't exist without the amazing support of our volunteers! You play a vital role in our high street presence, helping us raise awareness for Rainbows, sell our fantastic products, and generate crucial funds to support our hospice's incredible work. As a Retail Shop Volunteer, you'll be part of a dynamic team that serves as the friendly, professional and welcoming face of Rainbows for every visitor who walks through our doors.
Typical tasks the role could involve:
- Create a warm, welcoming atmosphere! Deliver top-notch customer service that makes every visitor feel special. Enjoy the thrill of serving customers on our tills, handling payments, and issuing receipts.
- Be a gift aid guru! Advise customers of our gift aid scheme and help boost our fundraising efforts.
- Showcase our treasures! Keep shelves, rails, and shop windows looking fantastic with regularly refreshed stock, following Rainbows' guidelines.
- Get creative with displays! Help design eye-catching arrangements throughout the shop, including stunning window displays.
- Transform donated items into treasures! Sort, steam, hang, price, ticket, and display donations to turn them into irresistible finds.
Will it suit me?
Imagine showcasing and selling unique Rainbows products and delightful donated items, whilst speaking to a wide variety of people. If you like the sound of this then this volunteer role is perfect for you! You don’t need retail experience - just the ability of good communication, a willingness to dive into tasks and passion for being part of a fun-loving team.
The client requests no contact from agencies or media sales.
Why am I needed?
Community is at the heart of everything that we do at Tenovus Cancer Care to help those affected by cancer. Our aim is simple – to deliver a vision where fewer people get cancer and those that do receive equal access to excellent treatment. However, we can’t do this without your help. Our shops in local communities are crucial to us raising vital funds. So, we’d like you to volunteer your time and commitment to help us make a difference.
We need you to lead the shop volunteer team when the manager’s not in work to make sure our customers are getting the best shopping experience possible. It’s all about making sure that the shop’s running smoothly, it looks good and there’s money being made. You’ll also be opening and closing the shop and completing the banking and shop admin as well as stock handling and managing our security processes. So, it really is a role where you’ll get loads of retail management experience.
What will I be doing?
Opening and closing the shop
Complete the banking and shop admin
Communicating with a wide range of people
Serving customers at the till
Accepting donations from the public
Putting goods on display in the shop
Maintaining high levels of shop standards, presentation, and cleanliness
Generating add-on sales and Gift Aid conversion through high levels of customer service
Completing Gift Aid shop paperwork
Carrying out shop security procedures
Promoting awareness of the charity and the services that we provide
What skills do I need?
Leadership experience in a retail environment
Customer service experience
Fab communication skills both face to face and over the phone
You know your way around a shop and how to run it well
Good numeracy & cash handling skills
Good admin skills
You’re really organised and can do more than one thing at a time
How much time do I need to commit?
We’d need you to give around 7.5 hours per week if you can with the possibility to do more if you’d like to. However, we appreciate any time you’d like to give; please let us know this on your application form.
What support will I be given?
Before starting with Tenovus Cancer Care, we ask that you visit the Shop Management team in the shop so we can both see how the role may suit you.
Following that the Shop Manager and team will be on hand to advise and help you select products you can use.
Becoming a volunteer with Tenovus Cancer Care can be a rewarding experience and is certainly invaluable to the charity and its goals.
What benefits can I expect?
Boost your CV with retail management experience
The opportunity to develop new and existing skills
Access to all internal vacancies
Access to training
The enjoyment of meeting new people and being part of our Retail Team
Reasonable expenses will be reimbursed in line with organisational policy
The satisfaction of knowing you’re making a vital difference to the work of Tenovus Cancer Care, and in particular the people who access our unique services
Where will I be based?
In your local Tenovus Cancer Care shop
Inclusivity:
Whether you’re a volunteer, supporter, or staff member, we want everyone to feel welcome at Tenovus Cancer Care. We are committed to greater diversity across our people to make sure we have a breadth of experience, skills and perspective that reflects the communities we serve.
We are working to ensure that Tenovus Cancer Care is a fair and equitable place to volunteer. We strive to ensure everyone is treated fairly, regardless of age, disability, sex, gender reassignment, pregnancy, maternity, race (which includes colour, nationality and ethnic or national origins), sexual orientation, religion, or belief, or because someone is married or in a civil partnership.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you enjoy teamwork and helping others? Are you empathetic with good organisation, IT and communication skills? If so, we’d love to hear from you. You don’t need an Armed Forces background, just a commitment to providing great support to our beneficiaries.
What is a Branch Support Coordinator?
There are SSAFA branches throughout the UK and overseas, each delivering support to serving personnel, veterans, and their families. Every branch has a team of volunteers who make this possible.
The Branch Support Coordinator is a key member of the team, ensuring that beneficiaries access the right support in a timely manner. This role involves liaising with regional and national teams and coordinating casework support provided to beneficiaries by Branch volunteers.
Why do we need you?
We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan.
There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles and fundraisers.
In recognition of our clients’ service to the Nation we aim to provide financial, practical, and emotional support when it’s needed most. To do this we need excellent coordination of local services and between our teams.
What would you be doing?
- Accepting referrals for beneficiary casework support from SSAFA’s Regional Office and allocating beneficiaries’ cases to branch volunteers.
- Overseeing SSAFA casework across a branch, ensuring beneficiaries receive support that meets SSAFA’s casework standards and raising issues where it does not.
- Using SSAFA’s case management system to record, coordinate and track beneficiaries’ cases.
- Ensuring volunteer caseworkers have a manageable caseload and that effective support and supervision is in place.
- Liaising with Central Office and Specialist Services teams to ensure access to specialist support where needed e.g., Mentoring.
- Supporting the Branch Training Coordinator and Volunteering Coordinator to ensure volunteer caseworkers are up to date with training and have the information needed to carry out their role.
The remit of this role may change over the next 12-18 months depending on the outcome of a trial currently being undertaken.
What can you gain from this volunteering role?
- Use your skills, knowledge, and life experience to benefit others.
- Excellent experience, training, and skills that you can highlight on your CV and in job interviews.
- Give back to the Armed Forces community.
- Become part of the SSAFA community and build networks across your local area.
- Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!
What training and support would you receive?
- Role specific training to prepare you for your voluntary role - confidentiality and boundaries, caseworker training, caseworker IT system training, volunteer management - case management and quality. This training would take approx. 1 day
- Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
- Local induction and support, from other branch volunteers.
- Access to a wide range of e-learning courses to keep your knowledge and skills up to date.
- Support from SSAFA’s regional volunteering and operations teams.
- Regular meetings and local events to learn and share information.
- Reimbursement of out-of-pocket expenses.
- Volunteers will be covered by SSAFA's Public Liability insurance while carrying out the role.
What are we looking for?
- Good written and verbal communication skills
- Good IT skills e.g., confident using email and online systems – you will use SSAFA's case management system as part of the role.
- Time management and organisation skills
- Respectful and non-judgemental approach to others
- Understanding of the importance of confidentiality and boundaries
- Some experience of coordinating people
- This role would suit someone who would like to volunteer regularly, each week.
We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.
Minimum Age: 18
Safer Recruitment: SSAFA takes the utmost care at every step of volunteer recruitment to ensure that the people we involve are suitable and appropriate. All measures taken are to help make volunteering at SSAFA a positive and safe experience.
References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)
Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including a check against the adults barred list)
*A disclosure certificate that contains convictions, cautions, or other information will not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Summary of Role:
A key role at the food bank, you will run one shift a week alongside other Coordinators. You will work in close cooperation with volunteers and guests, ensuring that the food service is as smooth as possible, dealing with any incidents that may arise.
Location: St Michaels Church Hall, 37 Bounds Green Rd, London, N22 8SD
Hours: Tuesdays or Thursdays, 9am - 1pm or 12.30pm - 5pm. Plus a fortnightly meeting (2 hours)
About Bounds Green Food Bank:
Open since June 2020, we serve over 1,300 children and adults in the community. We are committed to improving lives by providing food and essential household items to build a healthy, hunger-free tomorrow. We strive to promote social inclusion by supporting people who find themselves in a crisis situation where they need assistance to feed themselves and their families.
The Role:
1. Manage Food Service Volunteers
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Manage the Section Leads and Food Service Volunteers, allocating tasks according to each volunteer’s experience and ability.
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Make sure volunteers are aware of and follow food bank policies and procedures (e.g. the Kitchen Policy and using the food bank themselves).
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Ensure volunteers follow all health and safety precautions, including checking all items are in-date.
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Ensure all volunteers sign the register.
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Support volunteers, ensure they take breaks, help them deal with any difficult incidents and ensure they alert you to any issues.
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Be available to volunteers and responsive to their needs.
2. Manage Guests
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Ensure that guests have completed the registration process and are referred to the Advice Team where eligibility to use the food bank has not been confirmed.
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Treat all guests equally, welcoming them to the food bank and making sure they are respected and thought about.
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Ensure the order of the queue is maintained.
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Deal with any issues by speaking directly to the guest, asking them to follow the rules and helping them deal with any difficult incidents.
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Ensure no alcohol or drugs are used at the food bank or in the queue.
3. Complete Daily Duties
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Prepare for setting up from 9am and complete shift at 1pm (depending on shift time).
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Prepare to open the food bank to guests at 1pm and lock up at 5pm (depending on shift time).
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Receive deliveries: know what deliveries to anticipate and coordinate volunteers to direct the driver, unload their vehicle and load crates in the hall.
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Organise the decanting and repacking of items.
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Keep an eye on stocks and make a note of shortages.
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Complete additional tasks that may arise e.g. bagging food, getting rid of waste, and updating admin.
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Ensure the hall is clean and organised before locking up.
Person Specification:
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Has 6 months’ experience in a similar capacity.
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Can organise and manage tasks efficiently.
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Can keep calm under pressure.
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Able to de-escalate difficult situations.
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Be willing to attend training eg. safeguarding, first aid and management skills.
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Willing to do administrative work (eg. taking minutes and reading the minutes of other meetings shared with the Food Service Team).
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Reliable, assertive and tactful with both volunteers and guests.
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Team player with good communication skills.
Please ensure you include your phone number and email address in the CV
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Would you like to support people who have served in the Armed Forces? You don’t need a military background, just the ability to listen, some basic I.T skills and good written and spoken English. If so, this could be the role for you.
Our Branch provides lifelong support to anyone who has ever served, in the British Army, Royal Navy and Royal Air Force and their dependants. We also give support to those who has been in the Merchant Navy, Seafarers, Fishermen and their dependants, and British Airways staff past and present. Our main role is seeking welfare benevolent grants on behalf of clients who reside in the 26 counties in the Republic of Ireland. They can arrange anything from household goods, funeral costs, mobility aids or other general needs. Legal fees are not considered. We would advise clients to seek state and local benefits by signposting them to the relevant agencies.
What is a caseworker?
Caseworkers visit clients to work out what type of help they need, this might be funds for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.
Why do we need you?
Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan. Our trained volunteers listen without judgement to assess and provide tailored support to help people navigate life in and beyond military service. We need you to join your local SSAFA team to help us achieve this.
When would you be needed and where would you be based?
The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. Our volunteers are based at home with a yearly AGM invite.
What does this role involve?
• Contacting clients and arranging to meet them at a mutually convenient time
• Meeting clients and completing a form to assess their circumstances
• Sign-posting clients onto local services providing specialist advice
• Keeping in touch with your branch so they know your availability
• Keeping up to date with training and SSAFA news so that you are best able to support clients
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer or fundraiser
• Volunteering within the standards and values of SSAFA including observing our policies such as the
Volunteering policy and data protection policy (these will be covered in your training and local induction.)
What can you gain from this volunteering role?
• Support people in your community with a military background and their dependents
• Use your skills, knowledge and life experience to benefit others
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training and skills that you can highlight on your CV and in job interviews
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!
What training and support will you receive?
• On-line or face to face instructor led training and e-learning modules, to prepare you for your voluntary role.
• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
• Local induction including assigning a person from the team who will be your main point of contact. •
• Range of support from central and regional volunteer operations team.
• Reimbursement of out-of-pocket expenses
What skills or experience do you need?
• Good listening and communication skills including written and spoken English
• Respectful and non-judgemental with clients, their family, other agencies and SSAFA colleagues
• Willingness and ability to learn basic digital skills. Ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role
• Ability to make enquires on behalf of clients by phone, email, letter or by filling in forms
• If required, willingness to use our on-line case management system (this is covered in the caseworker training course)
• Ability to keep within boundaries of the role with regards to friendship or giving advice
• Reliable attitude, contact clients promptly, keep appointments, update the branch regarding your availability
• Access to public transport or a car to travel to appointments with clients
• Friendly and approachable with some experience of coordinating people and admin
• Practice confidentiality and data protection in line with SSAFA policies.
We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.
Minimum Age: 18
Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience
References Required: Yes. We will ask for two references, this can be former employers or people that know you well (other than relatives)
Is a criminal record check required? Yes, Garda Vetting, this is provided by SSAFA at no cost to the potential volunteer.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Watford & Three Rivers Refugee Partnership is a great local charity looking for a volunteer to coordinate, support and motivate our other volunteers. We provide practical and emotional support to refugees, asylum-seekers and other vulnerable migrants in our community. We have a pool of around 80 dedicated volunteers helping a caseload of around 150 individuals and families affected by immigration issues at any given time.
As Volunteer Coordinator your responsibilities would include:
- Working with the Office Manager to support prospective volunteers through our application process and organise training for volunteers
- Working with other Coordinators to help new volunteers to settle in to various roles
- Supporting and advising volunteers on issues arising, in consultation with other Coordinators and the Committee
- Building relationships with volunteers, staff, clients and local organisations
- Organising regular volunteer evenings throughout the year to enable volunteers to meet each other and share best practice
We ask for a time commitment of about 10 hours a week and you will need to be based in or near Watford & Three Rivers. We're looking for someone with the following knowledge, skills and experience:
- Excellent interpersonal and communication skills (essential)
- Good organisation skills (essential)
- A good understanding of - and commitment to - equality, diversity and inclusion (essential)
- Experience of coordinating or managing people in previous voluntary or paid roles (essential)
- Knowledge of the issues facing refugees, asylum-seekers and other vulnerable migrants (desirable)
We particularly welcome applications from people from ethnic minority and migrant backgrounds, who are under-represented among our volunteers.
If you would like to join our friendly volunteer team we would love to hear from you!
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re looking for Support Group Volunteers over the age of 18 years old, based at New Life Family Church, 8 Church Street, Margate, Kent, CT9 1ST.
You’ll be volunteering 1 to 2 hours every other Tuesday 2pm to 4pm, with additional time for administration work.
As a support group volunteer, you will help with the running of the group. The role is designed to suit the needs of the group, and the skills of people offering support. If you enjoy getting to know your community, working with others and making a real difference then this is the role for you.
The volunteer will be
- A people person, with good listening skills
- A great communicator who enjoys meeting new people
- Good at putting people at ease
- Reliable and organised
- Passionate about supporting people affected by stroke
- IT literate, have good administrative and record keeping skills and be able to follow relevant policies
A DBS check is required for this role.
Interested in this role?
Find out more by downloading the role description for the Support Group Volunteer role.
If you are interested in this role, please contact us for an application form and send it to Lynn Vincent, Engagement Officer.
About Us
Stroke Association. Rebuilding lives after stroke.
When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.
We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.
We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.
We’re working to improve the diversity of our team. Because we know that individuality leads to a richer experience for our people and better support for those affected by stroke.
We strongly encourage people from all backgrounds to apply. And we’re particularly looking to increase the number of applications from those with lived experience of stroke and those from under-represented communities.
Every five minutes, stroke destroys lives. Help us rebuild them and join our team.
To help us deliver our strategy and make a real difference, we are looking to recruit talented people to a number of new roles.
If you would like to support stroke survivors to rebuild their lives, we want to hear from you!
This role is advertised as part of TPP's Free Giving Back Services. This volunteer advertisement copy has been supplied to TPP and applicants apply direct to the organisation. Please contact the organisation directly if you have any questions about this volunteer role.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Would you like to support people who have served in the Armed Forces? You don’t need a military background, just the ability to listen, some basic I.T skills and good written and spoken English. If so, this could be the role for you.
Our Branch provides lifelong support to anyone who has ever served, in the British Army, Royal Navy and Royal Air Force and their dependants. We also give support to those who has been in the Merchant Navy, Seafarers, Fishermen and their dependants, and British Airways staff past and present. Our main role is seeking welfare benevolent grants on behalf of clients who reside in the 26 counties in the Republic of Ireland. They can arrange anything from household goods, funeral costs, mobility aids or other general needs. Legal fees are not considered. We would advise clients to seek state and local benefits by signposting them to the relevant agencies.
What is a caseworker?
Caseworkers visit clients to work out what type of help they need, this might be funds for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.
Why do we need you?
Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan. Our trained volunteers listen without judgement to assess and provide tailored support to help people navigate life in and beyond military service. We need you to join your local SSAFA team to help us achieve this.
When would you be needed and where would you be based?
The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. Our volunteers are based at home with a yearly AGM invite.
What does this role involve?
• Contacting clients and arranging to meet them at a mutually convenient time
• Meeting clients and completing a form to assess their circumstances
• Sign-posting clients onto local services providing specialist advice
• Keeping in touch with your branch so they know your availability
• Keeping up to date with training and SSAFA news so that you are best able to support clients
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer or fundraiser
• Volunteering within the standards and values of SSAFA including observing our policies such as the
Volunteering policy and data protection policy (these will be covered in your training and local induction.)
What can you gain from this volunteering role?
• Support people in your community with a military background and their dependents
• Use your skills, knowledge and life experience to benefit others
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training and skills that you can highlight on your CV and in job interviews
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!
What training and support will you receive?
• On-line or face to face instructor led training and e-learning modules, to prepare you for your voluntary role.
• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
• Local induction including assigning a person from the team who will be your main point of contact. •
• Range of support from central and regional volunteer operations team.
• Reimbursement of out-of-pocket expenses
What skills or experience do you need?
• Good listening and communication skills including written and spoken English
• Respectful and non-judgemental with clients, their family, other agencies and SSAFA colleagues
• Willingness and ability to learn basic digital skills. Ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role
• Ability to make enquires on behalf of clients by phone, email, letter or by filling in forms
• If required, willingness to use our on-line case management system (this is covered in the caseworker training course)
• Ability to keep within boundaries of the role with regards to friendship or giving advice
• Reliable attitude, contact clients promptly, keep appointments, update the branch regarding your availability
• Access to public transport or a car to travel to appointments with clients
• Friendly and approachable with some experience of coordinating people and admin
• Practice confidentiality and data protection in line with SSAFA policies.
We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.
Minimum Age: 18
Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience
References Required: Yes. We will ask for two references, this can be former employers or people that know you well (other than relatives)
Is a criminal record check required? Yes, Garda Vetting, this is provided by SSAFA at no cost to the potential volunteer.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Would you like to support people who have served in the Armed Forces? You don’t need a military background, just the ability to listen, some basic I.T skills and good written and spoken English. If so, this could be the role for you.
Our Branch provides lifelong support to anyone who has ever served, in the British Army, Royal Navy and Royal Air Force and their dependants. We also give support to those who has been in the Merchant Navy, Seafarers, Fishermen and their dependants, and British Airways staff past and present. Our main role is seeking welfare benevolent grants on behalf of clients who reside in the 26 counties in the Republic of Ireland. They can arrange anything from household goods, funeral costs, mobility aids or other general needs. Legal fees are not considered. We would advise clients to seek state and local benefits by signposting them to the relevant agencies.
What is a caseworker?
Caseworkers visit clients to work out what type of help they need, this might be funds for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.
Why do we need you?
Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan. Our trained volunteers listen without judgement to assess and provide tailored support to help people navigate life in and beyond military service. We need you to join your local SSAFA team to help us achieve this.
When would you be needed and where would you be based?
The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. Our volunteers are based at home with a yearly AGM invite.
What does this role involve?
• Contacting clients and arranging to meet them at a mutually convenient time
• Meeting clients and completing a form to assess their circumstances
• Sign-posting clients onto local services providing specialist advice
• Keeping in touch with your branch so they know your availability
• Keeping up to date with training and SSAFA news so that you are best able to support clients
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer or fundraiser
• Volunteering within the standards and values of SSAFA including observing our policies such as the
Volunteering policy and data protection policy (these will be covered in your training and local induction.)
What can you gain from this volunteering role?
• Support people in your community with a military background and their dependents
• Use your skills, knowledge and life experience to benefit others
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training and skills that you can highlight on your CV and in job interviews
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!
What training and support will you receive?
• On-line or face to face instructor led training and e-learning modules, to prepare you for your voluntary role.
• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
• Local induction including assigning a person from the team who will be your main point of contact. •
• Range of support from central and regional volunteer operations team.
• Reimbursement of out-of-pocket expenses
What skills or experience do you need?
• Good listening and communication skills including written and spoken English
• Respectful and non-judgemental with clients, their family, other agencies and SSAFA colleagues
• Willingness and ability to learn basic digital skills. Ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role
• Ability to make enquires on behalf of clients by phone, email, letter or by filling in forms
• If required, willingness to use our on-line case management system (this is covered in the caseworker training course)
• Ability to keep within boundaries of the role with regards to friendship or giving advice
• Reliable attitude, contact clients promptly, keep appointments, update the branch regarding your availability
• Access to public transport or a car to travel to appointments with clients
• Friendly and approachable with some experience of coordinating people and admin
• Practice confidentiality and data protection in line with SSAFA policies.
We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.
Minimum Age: 18
Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience
References Required: Yes. We will ask for two references, this can be former employers or people that know you well (other than relatives)
Is a criminal record check required? Yes, Garda Vetting, this is provided by SSAFA at no cost to the potential volunteer.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.
What is a Caseworker?
Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.
Why do we need you?
We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.
There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.
Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.
When would you be needed and where would you be based?
The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.
What would you be doing?
- Contacting beneficiaries and arranging to meet them at a mutually convenient time.
- Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
- Sign-posting clients onto local services providing specialist advice.
- Applying for funding on the behalf of the beneficiary through a specific process and system
- Arranging for the purchase of goods and services
- Keeping the beneficiary informed of their case progress.
- Liaise with the branch and regional office, regarding your availability.
- Keeping up to date with training and SSAFA news so that you are best able to support clients.
- Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
- Volunteering within the standards and values of SSAFA
- Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.
What can you gain from this volunteering role?
- Use your skills, knowledge, and life experience to benefit others.
- Support from your local SSAFA branch and the wider SSAFA community
- Experience, training, and skills that you can highlight on your CV and in job interviews.
- Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!
What training and support would you receive?
- Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
- Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
- Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
- Local induction including assigning a person from the team who will be your main point of contact.
- Regular opportunities to meet and share best practice with other caseworkers.
- Range of support from central and regional volunteer operations team.
- Reimbursement of out-of-pocket expenses
- Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.
What are we looking for?
- Friendly and approachable with good listening skills, patience, and a positive attitude.
- Good communication skills both written and verbally.
- Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
- Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
- Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
- Ability to keep within boundaries of the role with regards to friendship or giving advice
- Reliable, prompt and trustworthy.
- Access to public transport or a car to travel to appointments with clients.
We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.
Minimum Age: 18
Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.
References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)
Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)
*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Could you raise SSAFA’s profile in your local area? You just need patience and the ability to get on with a wide range of people and age groups, some basic I.T skills and good written and spoken English. If you think this could be he role for you, we’d love to hear from you.
What is a Publicity Coordinator?
Publicity Coordinators work with other branch volunteers to develop a Publicity Plan to raise awareness of SSAFA that reaches potential beneficiaries, volunteers, and funders.
Why do we need you?
We’ve been supporting the Armed Forces community since 1885. Our beneficiaries come from all walks of life and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us. We need to recruit volunteers that reflect our local communities and raise money to fund our work. Could you spare a few hours a week to help us raise awareness?
There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.
When would you be needed and where would you be based?
This role is about building awareness so beneficiaries know who we are and how they can benefit from and access support, promoting volunteer opportunities and encourage people to raise finds and celebrate success. This means that on occasions, you might need to be present at events. As part of your local branch, you might have access to an office, but you can conduct the administration part of this role form home.
What would you be doing?
- Working with other branch volunteers to develop a publicity plan.
- Publicising SSAFA events.
- Work with Marketing/PR staff at central office to develop case studies of clients and volunteers and ensure that SSAFA branding and messaging are consistent.
- Develop and maintain networks with local press, TV and radio outlets through providing press releases, interviews, case studies etc.
- Working with the Digital Team at Central Office to develop and maintain a local on-line presence for the branch via a website and social media channels.
- Keeping a stock of SSAFA publicity materials and distributing them
- Liaising with PR staff at central office or on-call in the event of a PR/press situation.
- Supporting local and national campaigns to recruit new volunteers.
- Being a positive ambassador for SSAFA including all sections of the community in awareness raising
- Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.
The remit of this role may change over the next 12-18 months depending on the outcome of a trial currently being undertaken.
What can you gain from this volunteering role?
- Use your skills, knowledge and life experience to benefit others.
- Support from your local SSAFA branch and the wider SSAFA community
- Experience, training and skills that you can highlight on your CV and in job interviews.
- Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!
What training and support would you receive?
- Role specific training to prepare you for your voluntary role - communication and marketing workshops.
- Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
- Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
- Local induction including assigning a person from the team who will be your main point of contact.
- Range of support from central and regional volunteer operations team as well as Marketing and Communication Teams based at our central office.
- Reimbursement of out-of-pocket expenses
- Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.
What are we looking for?
- Friendly and approachable people with good communication skills
- Good written and spoken English.
- Confident to deal with the public, potential clients, volunteers, other agencies and SSAFA colleagues – face-to-face, by phone, email or via social media
- Ability to send and receive emails – you will receive your own SSAFA email address.
- Reliable attitude
- Ability to maintain confidentiality and keep information safely in line with SSADA policies.
- Access to public transport or a car to get to meetings and events.
We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.
Minimum Age: 18
Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.
References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative).
Is a criminal record check required? No
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re recruiting a Treasurer to provide strategic leadership over our continued financial growth to support our ambitious new strategy to be launched in 2025.
We’re seeking a Treasurer to join our board of trustees and work with our CEO to ensure the financial stability and growth of Camcycle. You will be a committed and enthusiastic supporter of cycling in and around Cambridge and a member of Camcycle. This does not mean you need to cycle very far, very often or indeed at all, but rather that you understand the benefits large-scale everyday cycling can have for our society and environment. (If you are not currently a member you can join in advance of submitting your trustee nomination form).
Ideally, you will have a formal accountancy qualification and/or practical experience with charity finances. You will also understand the dynamics of a small high-performance organisation, and be able to work with a variety of stakeholders including staff, other trustees, volunteers, members, donors and other partners. Our Treasurer will not be expected to get involved in day-to-day financial operations.
If you would like to learn more about the role of Treasurer or express interest in the position please get in touch. We will arrange a conversation with our CEO, Chair of the Board or Chair of our Finance Subcommittee to discuss the role.
Who we are and what we do
Camcycle (Cambridge Cycling Campaign) is a high-profile and influential local charity working for more, better and safer cycling, for all ages and abilities, in and around the Cambridge region, where half the population cycles at least once a week. We are democratic and member-led, with over 1,700 members and many volunteers.
Our funding is derived from membership subscriptions, donations, grants from grant-making bodies, corporate partnerships, advertising and merchandise sales. We have five permanent members of staff, periodic interns and freelancers and many active volunteers including our board of trustees. In 2025/2026 we expect to complete our transition to a Charitable Incorporated Organisation.
Our Finance Subcommittee of trustees and staff oversees the financial processes and operations of the organisation. Our CEO and Finance Assistant run our day-to-day finances and we have plans to add a Finance Director or similar role to the team in the near future.
Camcycle’s work includes:
- Responding to planning applications and public consultations.
- Organising events including our Cambridge Festival of Cycling, the Reach Ride with 1,000 participants, stalls at community events, workplace information sessions and campaigning meetings.
- Publication of print and digital cycling advocacy materials including leaflets for students, our quarterly magazine and blogs and social media posts.
- Making representations to the media and public bodies such as the council in the interest of a wide diversity of people of all ages, backgrounds and abilities who are cycling for general transport purposes in the greater Cambridge region.
Read more about our work and our finances in our latest annual reviews and find out more about becoming a Camcycle trustee.
Our values
Camcycle is: Inclusive, Informed and Influential
Our work is: Positive, Practical and Professional
Camcycle works for more, better and safer cycling for all ages and abilities in and around the Cambridge region.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.
What is a Caseworker?
Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.
Why do we need you?
We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.
There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.
Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.
When would you be needed and where would you be based?
The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.
What would you be doing?
- Contacting beneficiaries and arranging to meet them at a mutually convenient time.
- Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
- Sign-posting clients onto local services providing specialist advice.
- Applying for funding on the behalf of the beneficiary through a specific process and system
- Arranging for the purchase of goods and services
- Keeping the beneficiary informed of their case progress.
- Liaise with the branch and regional office, regarding your availability.
- Keeping up to date with training and SSAFA news so that you are best able to support clients.
- Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
- Volunteering within the standards and values of SSAFA
- Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.
What can you gain from this volunteering role?
- Use your skills, knowledge, and life experience to benefit others.
- Support from your local SSAFA branch and the wider SSAFA community
- Experience, training, and skills that you can highlight on your CV and in job interviews.
- Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!
What training and support would you receive?
- Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
- Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
- Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
- Local induction including assigning a person from the team who will be your main point of contact.
- Regular opportunities to meet and share best practice with other caseworkers.
- Range of support from central and regional volunteer operations team.
- Reimbursement of out-of-pocket expenses
- Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.
What are we looking for?
- Friendly and approachable with good listening skills, patience, and a positive attitude.
- Good communication skills both written and verbally.
- Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
- Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
- Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
- Ability to keep within boundaries of the role with regards to friendship or giving advice
- Reliable, prompt and trustworthy.
- Access to public transport or a car to travel to appointments with clients.
We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.
Minimum Age: 18
Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.
References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)
Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)
*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.
What is a Caseworker?
Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.
Why do we need you?
We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.
There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.
Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.
When would you be needed and where would you be based?
The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.
What would you be doing?
- Contacting beneficiaries and arranging to meet them at a mutually convenient time.
- Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
- Sign-posting clients onto local services providing specialist advice.
- Applying for funding on the behalf of the beneficiary through a specific process and system
- Arranging for the purchase of goods and services
- Keeping the beneficiary informed of their case progress.
- Liaise with the branch and regional office, regarding your availability.
- Keeping up to date with training and SSAFA news so that you are best able to support clients.
- Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
- Volunteering within the standards and values of SSAFA
- Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.
What can you gain from this volunteering role?
- Use your skills, knowledge, and life experience to benefit others.
- Support from your local SSAFA branch and the wider SSAFA community
- Experience, training, and skills that you can highlight on your CV and in job interviews.
- Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!
What training and support would you receive?
- Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
- Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
- Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
- Local induction including assigning a person from the team who will be your main point of contact.
- Regular opportunities to meet and share best practice with other caseworkers.
- Range of support from central and regional volunteer operations team.
- Reimbursement of out-of-pocket expenses
- Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.
What are we looking for?
- Friendly and approachable with good listening skills, patience, and a positive attitude.
- Good communication skills both written and verbally.
- Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
- Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
- Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
- Ability to keep within boundaries of the role with regards to friendship or giving advice
- Reliable, prompt and trustworthy.
- Access to public transport or a car to travel to appointments with clients.
We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.
Minimum Age: 18
Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.
References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)
Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)
*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.
The client requests no contact from agencies or media sales.