Administrative Support Volunteer Roles in Bethnal Green, Greater London
Cats Protection is the UK’s leading feline welfare charity and our vision is a world where every cat is treated with kindness and an understanding of its needs.
Cats are at the centre of everything we do and our objectives are: homing, neutering and educating people about cats and their care.
We help thousands of cats across the UK each year thanks to our network of dedicated volunteers, staff and supporters.
A bit about this role
At Cats Protection we find thousands of perfect matches between people and cats every year. Our cat match volunteers provide the support, information and guidance needed to match the right person to the right feline friend.
What can you expect to be doing?
- Being part of a team that identifies suitable homes for cats in care
- Providing potential adopters with basic cat care information
- Completing homing questionnaires with potential adopters ‘virtually’, as well as face to face, which may involve visiting the homes of potential adopters
- Carrying out follow up communications if required
- Using online map searches to match cats and kittens to new homes
What are the benefits to you and the cats?
You will develop new skills, expand your knowledge and make a significant contribution to improving the lives of cats and kittens by making sure they find loving and caring homes. You will also meet new people, make new friends and be part of a dedicated team of volunteers.
We are looking for someone with
- Basic knowledge of cats and cat care
- An understanding of suitable homing environments for cats
- Good interpersonal and communication skills
- Good level of record keeping and administration skills
- Good IT skills
- Access to a PC/mobile device
- Patience and the ability to deal with sensitive situations
- A valid driving licence and access to a vehicle (would be an advantage)
Time expectation
Our cat match volunteers usually spend 2 to 3 hours a week in this role which is flexible and can be shared by more than one volunteer if needed.
Additional information
At Cats Protection we believe our volunteers should be happy and confident in their roles. To make sure this is the case, we provide excellent support and guidance both remotely from our National Cat Centre and face to face through our regional volunteer groups and teams. We also offer varied online and face-to-face training and have wide-ranging policies covering all aspects of volunteering. We hope the support we provide will ensure our volunteers get the most out of their time with Cats Protection.
Making a better life for cats, because life is better with cats
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Summary of Role:
A key role at the food bank, you will run one shift a week alongside other Coordinators. You will work in close cooperation with volunteers and guests, ensuring that the food service is as smooth as possible, dealing with any incidents that may arise.
Location: St Michaels Church Hall, 37 Bounds Green Rd, London, N22 8SD
Hours: Tuesdays or Thursdays, 9am - 1pm or 12.30pm - 5pm. Plus a fortnightly meeting (2 hours)
About Bounds Green Food Bank:
Open since June 2020, we serve over 1,300 children and adults in the community. We are committed to improving lives by providing food and essential household items to build a healthy, hunger-free tomorrow. We strive to promote social inclusion by supporting people who find themselves in a crisis situation where they need assistance to feed themselves and their families.
The Role:
1. Manage Food Service Volunteers
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Manage the Section Leads and Food Service Volunteers, allocating tasks according to each volunteer’s experience and ability.
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Make sure volunteers are aware of and follow food bank policies and procedures (e.g. the Kitchen Policy and using the food bank themselves).
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Ensure volunteers follow all health and safety precautions, including checking all items are in-date.
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Ensure all volunteers sign the register.
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Support volunteers, ensure they take breaks, help them deal with any difficult incidents and ensure they alert you to any issues.
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Be available to volunteers and responsive to their needs.
2. Manage Guests
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Ensure that guests have completed the registration process and are referred to the Advice Team where eligibility to use the food bank has not been confirmed.
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Treat all guests equally, welcoming them to the food bank and making sure they are respected and thought about.
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Ensure the order of the queue is maintained.
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Deal with any issues by speaking directly to the guest, asking them to follow the rules and helping them deal with any difficult incidents.
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Ensure no alcohol or drugs are used at the food bank or in the queue.
3. Complete Daily Duties
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Prepare for setting up from 9am and complete shift at 1pm (depending on shift time).
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Prepare to open the food bank to guests at 1pm and lock up at 5pm (depending on shift time).
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Receive deliveries: know what deliveries to anticipate and coordinate volunteers to direct the driver, unload their vehicle and load crates in the hall.
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Organise the decanting and repacking of items.
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Keep an eye on stocks and make a note of shortages.
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Complete additional tasks that may arise e.g. bagging food, getting rid of waste, and updating admin.
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Ensure the hall is clean and organised before locking up.
Person Specification:
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Has 6 months’ experience in a similar capacity.
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Can organise and manage tasks efficiently.
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Can keep calm under pressure.
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Able to de-escalate difficult situations.
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Be willing to attend training eg. safeguarding, first aid and management skills.
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Willing to do administrative work (eg. taking minutes and reading the minutes of other meetings shared with the Food Service Team).
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Reliable, assertive and tactful with both volunteers and guests.
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Team player with good communication skills.
Please ensure you include your phone number and email address in the CV
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join the Calendar Team at the International Humanity Foundatiaon (IHF)!
Are you organized, punctual, and passionate about coordination? The International Humanity Foundation (IHF) is looking for dedicated volunteers to join our Calendar Team!
About Us
IHF is a global NGO committed to providing quality education and support to children and communities in need. Our mission is driven by the power of education, volunteerism, and humanitarian efforts.
Role: Calendar Team Member (Volunteer)
Responsibilities:
- Ensure all meeting links are sent out on time to all teams.
- Save important dates and reminders for various events and deadlines.
- Coordinate with different departments to schedule meetings and events.
- Maintain an organized and up-to-date calendar for the organization.
- Assist in managing time-sensitive communications and notifications.
Requirements:
- Exceptional organizational and time-management skills.
- Attention to detail and ability to manage multiple tasks.
- Proficiency with calendar management tools and software.
- Strong communication skills and a proactive attitude.
- Commitment to IHF’s mission and values.
- Ability to dedicate a few hours per week to this volunteer role.
What We Offer:
- A chance to play a crucial role in the smooth operation of a global NGO.
- Experience in calendar management and coordination within an international organization.
- Opportunities for personal and professional growth.
- A supportive and collaborative team environment.
Join us in our mission to ensure seamless coordination and help us make a difference in the world!
We look forward to welcoming you to our team!
Together, we can achieve great things.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.
What is a Caseworker?
Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.
Why do we need you?
We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.
There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.
Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.
When would you be needed and where would you be based?
The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.
What would you be doing?
- Contacting beneficiaries and arranging to meet them at a mutually convenient time.
- Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
- Sign-posting clients onto local services providing specialist advice.
- Applying for funding on the behalf of the beneficiary through a specific process and system
- Arranging for the purchase of goods and services
- Keeping the beneficiary informed of their case progress.
- Liaise with the branch and regional office, regarding your availability.
- Keeping up to date with training and SSAFA news so that you are best able to support clients.
- Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
- Volunteering within the standards and values of SSAFA
- Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.
What can you gain from this volunteering role?
- Use your skills, knowledge, and life experience to benefit others.
- Support from your local SSAFA branch and the wider SSAFA community
- Experience, training, and skills that you can highlight on your CV and in job interviews.
- Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!
What training and support would you receive?
- Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
- Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
- Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
- Local induction including assigning a person from the team who will be your main point of contact.
- Regular opportunities to meet and share best practice with other caseworkers.
- Range of support from central and regional volunteer operations team.
- Reimbursement of out-of-pocket expenses
- Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.
What are we looking for?
- Friendly and approachable with good listening skills, patience, and a positive attitude.
- Good communication skills both written and verbally.
- Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
- Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
- Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
- Ability to keep within boundaries of the role with regards to friendship or giving advice
- Reliable, prompt and trustworthy.
- Access to public transport or a car to travel to appointments with clients.
We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.
Minimum Age: 18
Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.
References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)
Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)
*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.
The client requests no contact from agencies or media sales.
We are seeking to appoint a Trustee Safeguarding Lead to provide strategic oversight and leadership for the organisation, particularly in the area of Safeguarding.
The purpose of your role is to work alongside the other trustees to ensure that the Association is working towards its charitable purposes, is complying with all applicable rules and laws, and is making best use of its resources to achieve its aims.
Whilst safeguarding is the responsibility of all trustees, as Trustee Safeguarding Lead, you will provide support to the CEO and the Operational Safeguarding Lead in their operational roles, promoting safeguarding within the organisation and our affiliated Nightlines, providing a strategic, advisory and governance role.
Being a charity trustee with the Association is a rewarding experience and gives a unique opportunity to support and shape a national mental health charity at the highest level. Now is an exciting time to join us as we have recently transitioned from a volunteer-led organisation to a staff-led model, which is opening up new opportunities.
Trustees have legal responsibility for the Association’s management and administration. They are ultimately responsible for the Association’s work and are accountable to both the Association’s legal members and its regulators such as the Charity Commission for the good governance of the Association.
Trustees take considered and informed decisions in the best interests of the Association. Trustees are not expected to be experts on all areas of their work but are expected to seek guidance and support where necessary and to bring their own knowledge and experience to contribute to discussions.
You can find out more about being a Charity Trustee from the Charity Commission, the Scottish Charity Regulator and the Charity Commission for Northern Ireland.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Help us make people’s experience of homeless temporary accommodation short, safe and healthy.
The Treasurer will support the Board to oversee the financial matters of the charity in line with good practice, the
Constitution and legal requirements, and report to the Board at regular intervals about the financial position of the charity.
The Treasurer will ensure that effective financial measures, controls and procedures are put in place and are appropriate
for the charity. (Despite this all trustees are jointly and severally responsible for the administration of the charity).
Main responsibilities:
- To support the Board to oversee and to ensure appropriate presentation of budgets, accounts, management accounts and financial statements.
- To ensure appropriate presentation of accounts and records, ensuring that financial resources are spent in accordance with the charity’s policies, good governance, legal and regulatory requirements.
Main duties:
- Liaising, where applicable with the CEO (or other appropriate member of staff).
- Supporting the Board to monitor the financial viability of the charity.
- Creating in conjunction with relevant senior staff sound financial instruments for the control of charity assets.
- Ensuring that staff create sound financial instruments for the control of charity assets.
- Advising on the financial implications of the charity’s Strategic Plan.
- Ensuring that the annual accounts are compliant with the current charities’ SORP.
- Ensuring close working relationships with the internal audit team and Committees of the Board.
- Ensuring that sound financial management is maintained and ensuring expenditure is in line with the charity’s objects.
- Acting as a counter signatory on charity cheques and any applications and receipts of funding (if necessary or mandated).
Those considering a role as Chair of the Board are encouraged to submit an up-to-date CV and Expression
of Interest covering letter (one side of A4), which will be shared and considered by our Nominations and
Remuneration Committee. In your covering letter, please briefly outline your reasons for wanting to become a trustee, along with any specific experiences or skills that you feel are relevant; and why you feel they will be beneficial to Justlife and its beneficiaries.
The client requests no contact from agencies or media sales.
As a Trustee you must:
- Always act in the best interests of GMWSA exercising the same duty of care that a prudent person of business would in looking after the affairs of someone for whom they have responsibility.
- Act as a group and not as an individual
Duties of a Trustee Board Member:
- Ensure that GMWSA complies with charity law, company law and any other relevant legislation or regulations
- Ensure that GMWSA pursues its objectives as defined in the Strategy and Business plans
- Ensure that GMWSA applies its resources wisely and applies ‘best value’ principles
- Contribute actively to the Board of Trustees' role in giving firm strategic direction to the CEO in setting overall policy, defining goals and setting targets and evaluating performance against agreed targets
- Contribute actively to Board Meetings and other appropriate events and activities
- Safeguard the reputation and values of GMWSA
- Ensure the financial stability of GMWSA
- Ensure that the accounts are audited in the manner prescribed by Charity Commission regulations, and any recommendations of the auditors implemented
- Ensure that GMWSA has an appropriate reserves policy
- Be assured that the financial resources of GMWSA meet its present and future needs
In addition to the above statutory duties, each Trustee should use any specific skills, knowledge or experience they have to help the Board of Trustees reach sound decisions. This may involve leading discussions, focusing on key issues, scrutinising board papers, providing advice and guidance on new initiatives, evaluation or other issues in which the Trustee has special expertise.
Person Specification-
Each Trustee must:
- Have commitment to the mission and values of GMWSA
- Show willingness to devote the necessary time and effort
- Act with integrity and have a willingness to speak their mind
- Employ a strategic vision
- Have an understanding and acceptance of the legal duties, responsibilities and liabilities of Trusteeship
- Have the ability to work effectively as a member of a team and to take decisions for the good of GMWSA.
Minimum time commitment:
- Trustees are expected to attend an induction meeting with the Chair of the Board and the CEO prior to attendance at their first Board meeting.
- Trustees are expected to attend all Board meetings, which are 6 time per year, online and in person.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Choice International is a UK based not-for-profit international development organisation that seeks to address inequality issues both overseas and within the UK. We promote equality, diversity and inclusion via researching, developing and implementing development projects for disabled people and other disadvantaged communities in the UK and overseas.
In view of upcoming development projects, we are seeking applications for a Project Development & Marketing Volunteer to work from our office in East London. There is opportunity for working from home after the first month.
This is an exciting position that offers plenty of scope to make a real difference in support of equality and diversity. We are currently delivering disability sports projects and events in India and in London.
The role is to assist the organisation with the development of national and international programmes for disability and equality rights and other related projects through research, administration and writing proposals, emails and reports.
The main responsibilities will be:
• To research potential partnerships and assist in the development of project proposals
• To research funding opportunities and assist in the development of grant proposals
• To assist in the organisation and management of Choice International activities and events
• To represent Choice International at conferences, exhibitions and seminars, as necessary
• To support other administrative tasks, as necessary.
Applicants should have a positive, can-do attitude, be reliable and trustworthy. If you are passionate about equality diversity and international development and keen to gain valuable, hands-on experience, then we would like to hear from you.
Please note that this is a voluntary, unpaid position. However, depending on funding available we may be able to contribute to the cost of travel from your home to the office.
Please note due to the number of applications we receive we are unable to respond to all applicants hence only shortlisted candidates will be contacted.
The client requests no contact from agencies or media sales.
Days per week: Minimum 3 days a week.
Duration: 3 - 4 Months
Start date: w/c 21st October 2024
Deadline for applications: 6 October 2024
Interviews will be held in the week commencing :7th October 2024
The Intern will be based within the Western Balkans team, working on rule of law and capacity building projects implemented in the region; in particular, there will be a focus on the capacity building of judiciaries.
The Western Balkans team has, for over a decade and a half, conducted a series of long-term rule of law programmes in partnership with domestic institutions and courts in the region. The aim of these programmes is to promote the national implementation of the European Convention on Human Rights, assist the process of European integration by strengthening the rule of law and the full recognition of human rights, and encourage regional cooperation amongst judges and legal professionals.
For example, the AIRE Centre in collaboration with Civil Rights Defenders organises the annual Regional Rule of Law Forum which brings together representatives of the ECtHR, presidents and representatives of the supreme courts and constitutional courts from the region, presidents of judicial councils, directors of judicial training academies and institutions, government agents before the Strasbourg Court, representatives of NGOs, and prominent legal experts to discuss some of the crucial issues Balkan countries face when it comes to the protection of human rights.
More information about previous Forums, can be found on our website.
The team also drafts publications and guides on an array of human rights and rule of law related issues which are distributed to judges and legal professionals in the region. A copy of our publication on Covid-19 and Human Rights, which was launched at our Seventh Annual Regional Rule of Law Forum in October 2020, and can be found on our website.
We have also, recently, launched a new initiative on gender and the judiciary, including the publication of our most recent guide on ECtHR jurisprudence on gender equality, available here:
On a day to day basis, the Intern can expect to draft summaries of ECtHR cases for our regional European Human Rights Bulletin, Database, and publications, conduct legal research and assist with the drafting and editing of guides and publications such as this guide on Covid-19 and Human Rights linked above.
More generally, the internship will involve (non-exhaustive):
- ·Legal research: European Court of Human Rights jurisprudence, human rights principles (specifically those of the ECHR), reports by Council of Europe and United Nations bodies, and academic commentary.
- ·Drafting: Case summaries, narratives of ECHR articles, reports and publications to support the preparation of materials for training seminars, and background briefs/notes.
- ·Supporting the Western Balkans team/the AIRE Centre at national and international events. International events may involve accompanying the legal team to seminars and conferences.
- ·Administrative tasks: Keeping effective files and assisting the office/team with any ad-hoc tasks. Interns are required to assist with administrative tasks as they arise.
All your legal work will be checked by your allocated supervisor. There will be opportunity to sit down with your supervisor and review your work and internship. We also like to assist current Interns with their future career plans.
Essential Criteria:
·A completed LLB / GDL or equivalent.
·A firm understanding of the European Convention on Human Rights and its case-law
·Excellent research and drafting skills
·A high standard of both written and spoken English
·The ability to work a minimum of 3 days a week for a minimum of three months
Desirable Criteria:
·A completed LLM or MA in Law/Human Rights
·Knowledge of the French language
·A quick learner
·The ability to work in a fast-paced environment with minimal supervision
·Excellent verbal and oral communication skills
·Proficiency with Microsoft Office packages
·Familiarity with the legal reform process in the Western Balkans
Remuneration:
All of our internships are unpaid. However, we do cover up to £30 of expenses e.g. travel or lunch for the days worked at the office.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.
What is a Caseworker?
Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.
Why do we need you?
We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.
There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.
Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.
When would you be needed and where would you be based?
The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.
What would you be doing?
- Contacting beneficiaries and arranging to meet them at a mutually convenient time.
- Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
- Sign-posting clients onto local services providing specialist advice.
- Applying for funding on the behalf of the beneficiary through a specific process and system
- Arranging for the purchase of goods and services
- Keeping the beneficiary informed of their case progress.
- Liaise with the branch and regional office, regarding your availability.
- Keeping up to date with training and SSAFA news so that you are best able to support clients.
- Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
- Volunteering within the standards and values of SSAFA
- Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.
What can you gain from this volunteering role?
- Use your skills, knowledge, and life experience to benefit others.
- Support from your local SSAFA branch and the wider SSAFA community
- Experience, training, and skills that you can highlight on your CV and in job interviews.
- Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!
What training and support would you receive?
- Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
- Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
- Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
- Local induction including assigning a person from the team who will be your main point of contact.
- Regular opportunities to meet and share best practice with other caseworkers.
- Range of support from central and regional volunteer operations team.
- Reimbursement of out-of-pocket expenses
- Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.
What are we looking for?
- Friendly and approachable with good listening skills, patience, and a positive attitude.
- Good communication skills both written and verbally.
- Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
- Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
- Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
- Ability to keep within boundaries of the role with regards to friendship or giving advice
- Reliable, prompt and trustworthy.
- Access to public transport or a car to travel to appointments with clients.
We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.
Minimum Age: 18
Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.
References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)
Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)
*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.
What is a Caseworker?
Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.
Why do we need you?
We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.
There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.
Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.
When would you be needed and where would you be based?
The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.
What would you be doing?
- Contacting beneficiaries and arranging to meet them at a mutually convenient time.
- Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
- Sign-posting clients onto local services providing specialist advice.
- Applying for funding on the behalf of the beneficiary through a specific process and system
- Arranging for the purchase of goods and services
- Keeping the beneficiary informed of their case progress.
- Liaise with the branch and regional office, regarding your availability.
- Keeping up to date with training and SSAFA news so that you are best able to support clients.
- Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
- Volunteering within the standards and values of SSAFA
- Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.
What can you gain from this volunteering role?
- Use your skills, knowledge, and life experience to benefit others.
- Support from your local SSAFA branch and the wider SSAFA community
- Experience, training, and skills that you can highlight on your CV and in job interviews.
- Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!
What training and support would you receive?
- Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
- Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
- Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
- Local induction including assigning a person from the team who will be your main point of contact.
- Regular opportunities to meet and share best practice with other caseworkers.
- Range of support from central and regional volunteer operations team.
- Reimbursement of out-of-pocket expenses
- Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.
What are we looking for?
- Friendly and approachable with good listening skills, patience, and a positive attitude.
- Good communication skills both written and verbally.
- Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
- Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
- Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
- Ability to keep within boundaries of the role with regards to friendship or giving advice
- Reliable, prompt and trustworthy.
- Access to public transport or a car to travel to appointments with clients.
We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.
Minimum Age: 18
Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.
References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)
Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)
*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.
What is a Caseworker?
Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.
Why do we need you?
We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.
There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.
Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.
When would you be needed and where would you be based?
The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.
What would you be doing?
- Contacting beneficiaries and arranging to meet them at a mutually convenient time.
- Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
- Sign-posting clients onto local services providing specialist advice.
- Applying for funding on the behalf of the beneficiary through a specific process and system
- Arranging for the purchase of goods and services
- Keeping the beneficiary informed of their case progress.
- Liaise with the branch and regional office, regarding your availability.
- Keeping up to date with training and SSAFA news so that you are best able to support clients.
- Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
- Volunteering within the standards and values of SSAFA
- Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.
What can you gain from this volunteering role?
- Use your skills, knowledge, and life experience to benefit others.
- Support from your local SSAFA branch and the wider SSAFA community
- Experience, training, and skills that you can highlight on your CV and in job interviews.
- Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!
What training and support would you receive?
- Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
- Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
- Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
- Local induction including assigning a person from the team who will be your main point of contact.
- Regular opportunities to meet and share best practice with other caseworkers.
- Range of support from central and regional volunteer operations team.
- Reimbursement of out-of-pocket expenses
- Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.
What are we looking for?
- Friendly and approachable with good listening skills, patience, and a positive attitude.
- Good communication skills both written and verbally.
- Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
- Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
- Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
- Ability to keep within boundaries of the role with regards to friendship or giving advice
- Reliable, prompt and trustworthy.
- Access to public transport or a car to travel to appointments with clients.
We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.
Minimum Age: 18
Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.
References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)
Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)
*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.
What is a Caseworker?
Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.
Why do we need you?
We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.
There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.
Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.
When would you be needed and where would you be based?
The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.
What would you be doing?
- Contacting beneficiaries and arranging to meet them at a mutually convenient time.
- Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
- Sign-posting clients onto local services providing specialist advice.
- Applying for funding on the behalf of the beneficiary through a specific process and system
- Arranging for the purchase of goods and services
- Keeping the beneficiary informed of their case progress.
- Liaise with the branch and regional office, regarding your availability.
- Keeping up to date with training and SSAFA news so that you are best able to support clients.
- Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
- Volunteering within the standards and values of SSAFA
- Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.
What can you gain from this volunteering role?
- Use your skills, knowledge, and life experience to benefit others.
- Support from your local SSAFA branch and the wider SSAFA community
- Experience, training, and skills that you can highlight on your CV and in job interviews.
- Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!
What training and support would you receive?
- Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
- Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
- Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
- Local induction including assigning a person from the team who will be your main point of contact.
- Regular opportunities to meet and share best practice with other caseworkers.
- Range of support from central and regional volunteer operations team.
- Reimbursement of out-of-pocket expenses
- Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.
What are we looking for?
- Friendly and approachable with good listening skills, patience, and a positive attitude.
- Good communication skills both written and verbally.
- Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
- Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
- Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
- Ability to keep within boundaries of the role with regards to friendship or giving advice
- Reliable, prompt and trustworthy.
- Access to public transport or a car to travel to appointments with clients.
We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.
Minimum Age: 18
Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.
References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)
Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)
*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Could you help your local SSAFA branch recruit volunteers in your area? You just some basic I.T and admin skills, patience, the ability to get on with a wide range of people and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.
What is a Recruitment Coordinator?
Recruitment Coordinators help us find local people interested in supporting SSAFA and take them through our recruitment and selection process.
Why do we need you?
We’ve been supporting the Armed Forces community since 1885. Our beneficiaries come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan.
There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.
To offer the best possible service to our clients we need to match the right volunteers to the right role. Could you spare a few hours a week to help recruit new volunteers and welcome them to SSAFA by supporting them through their induction phase? We’d love to hear from you if think you could help with this important role.
When would you be needed and where would you be based?
The role is about recruitment and so will involve attending local recruitment fairs a few times a year as well as meeting volunteers both face-to-face and virtually. As part of your local branch, you might have access to an office, but the administration part of the ole can be done form home.
What would you be doing?
- Be the first point of contact for all volunteering enquiries, ensuring that all potential volunteers receive a timely response.
- Supporting volunteers through the recruitment and induction process and ensuring volunteers are communicated with throughout.
- Arranging informal interviews for new volunteers conducted in-line with SSAFA policies.
- Conducting ID checks (where relevant) so the volunteer can begin the vetting process
- Supporting volunteers to book onto role specific training and ensuring they complete their mandatory training.
- Working with the VDM to ensure branch vacancies are advertised on the branch website and national websites and support any national recruitment campaigns
- Maintaining good relationships with local Volunteer Centres and other local sources of volunteer promotion and attend local recruitment fairs.
- Evaluating volunteer recruitment activity, experimenting with creative ways to recruit volunteers from a variety of sources to create a diverse network of volunteers.
- Treating all potential volunteers inclusively with respect and sensitivity, regardless of age or background
- Supporting any volunteers facing barriers to find a suitable role.
- Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
- Volunteering within the standards and values of SSAFA
The remit of this role may change over the next 12-18 months depending on the outcome of a trial currently being undertaken.
What can you gain from this volunteering role?
- Use your skills, knowledge, and experience to benefit others.
- Appreciate that your role has a positive impact on the quality of service we can provide to beneficiaries as well as providing volunteering opportunities.
- Support and friendship from your local SSAFA branch and the wider SSAFA community
- Experience, training, and skills that you can highlight on your CV and in job interviews.
- Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!
What training and support would you receive?
- Role specific training to prepare you for your voluntary role - volunteer management – attracting, recruiting, and inducting volunteers. This training would take approx. 3 hours.
- Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
- Access to a range of e-learning courses.
- Support from the Volunteer Development Manager and Trainer (per region)
- Access to the Volunteer Experience Team based at our central office.
- Reimbursement of out-of-pocket expenses
- Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.
What are we looking for?
- Friendly and approachable people, with good listening skills, patience, and a positive attitude
- Good communication skills, both written and verbal
- Good written and spoken English.
- Respectful and non-judgemental with potential volunteers, other agencies and SSAFA colleagues
- Willingness and ability to use IT systems for initial and on-going training and during the role, including accessing and responding to emails and using Microsoft offices software.
- Ability to encourage and motivate all volunteers to undertake training.
- Ability to maintain confidentiality and keep information safely., in line with SSAFA policies.
- Access to public transport or a car to travel to meetings and events and t meet volunteers.
We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.
Minimum Age: 18
Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.
References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)
Is a criminal record check required? No
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Could you lead the local SSAFA services in your area? You don’t need a military background for this role, but you should be empathic to the needs of the armed forces community, have some experience of managing people and possess good I.T. skills. If this sounds like you, we’d love to hear from you.
What is a Branch Chair?
There are SSAFA branches throughout the UK and overseas. Many are further divided into local areas called divisions. Each branch has a Chair to oversee all aspects of the branch. Ultimately accountable to the Chair of the Board of Trustees, through the National Chairman your role is to ensure that the branch is running in line with SSAFA’s Royal Charter Rules, Regulations, and policies. Also, to ensure that clients and volunteers are safe, all services provided are appropriate and effective and that the branch is financially sound. You will be the public face of SSAFA in your branch area.
Why do we need you?
We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. More people than ever are contacting SSAFA for financial, practical and emotional support. To do this we need local branches and volunteers who can coordinate people, ensure the local population know about SSAFA and keep things running smoothly behind the scenes.
Our branches support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.
When would you be needed and where would you be based?
This role is about leadership, coordination, and administration. As part of your local branch, you might have access to an office, but many volunteers are based at home. The role requires an ongoing time commitment, usually about 2-3 days per month. In addition, you would need to organise and attend regular meetings throughout the year.
What would you be doing?
- Providing leadership to the Branch and ensuring that all activities comply with SSAFA regulations both directly, and through the Branch Secretary, other Branch Officers, and Divisional Officers.
- Providing support and guidance to volunteers in office holder roles, and support with recruitment of volunteers into these positions to ensure the sustainability of the branch.
- Ensuring the financial integrity of the Branch, including the appointment of Treasurers and a local fundraising programme to meet branch running costs.
- Ensuring that all data is processed and held in accordance with SSAFA’s data management policies.
- Monitoring volunteer numbers against the demand for support and working with other volunteers, regional and central office staff to attract and recruit new volunteers as required.
- Ensuring that all volunteers are recruited, inducted, supported, and managed in line with SSAFA policies, such as the Volunteering Policy, Volunteer Code of Conduct, Data Protection Policy, and Safeguarding Policy.
- Building relationships with regional and central office staff, local voluntary organisations and, if applicable, SSAFA Service committees, local military establishments, prisons etc.
- Overseeing an appropriate programme of awareness raising so that potential clients, volunteers, and supporters know how to contact the branch.
- Providing timely reports and information to SSAFA’s Central Office
- Overseeing a programme of meetings including an AGM, branch meetings, committee meetings, training etc.
- Supporting any salaried branch staff and ensuring that their line management arrangements are working appropriately.
- Resolve any complaints that are suitable for local resolution in accordance with SSAFA’s Complaints Policy and procedures, referring upwards any that are not suitable for local resolution.
The remit of this role may change over the next 12-18 months depending on the outcome of a trial currently being undertaken.
What could you gain from this volunteering role?
- Gain experience of holding a key local role with oversight of all SSAFA activity in the local area
- Use your skills, knowledge, and life experience to benefit others.
- Support from your local SSAFA branch and the wider SSAFA community
- Experience, training, and skills that you can highlight on your CV and in job interviews.
- Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!
What training and support would you receive?
- Role specific training to prepare you for your voluntary role – caseworker training, caseworker IT system training, volunteer management – attracting, recruiting, and inducting volunteers.
- Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
- Local orientation as well as meet and greet sessions with key Central Office and regional teams.
- Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
- Support from Regional and central staff and peer support from fellow Chairs in neighbouring branches.
- Reimbursement of out-of-pocket expenses
- Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.
What are we looking for?
- Friendly and approachable people of any age (18+) with some experience of coordinating people and admin
- Willingness and ability to lead and manage a team of volunteers.
- Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
- Willingness and ability to learn basic digital skills. Ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
- Willingness to use our on-line case management system (this is covered in the training course)
- Ability to understand and keep within the boundaries of the role for which training will be given.
- Reliability
- Practice confidentiality and data protection in line with SSAFA policies.
- Willingness and means to travel to meetings or events as required.
- Good written and spoken English.
We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.
Minimum Age: 18
Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.
References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)
Is a criminal record check required? No
The client requests no contact from agencies or media sales.