North Hampshire Urgent Care

Who we are

NHUC is a not-for-profit Community Benefit Society, working in partnership with the NHS. NHUC provides services through two divisions, Same Day Care (SDC) and TalkPlus.

SDC provides services through the Integrated Urgent Care (IUC) contract which covers the in Hours Clinical Assessment Service (CAS) and Out of Hours (OOH) provision for North Hampshire, North East Hampshire and Farnham & Surrey Heath places which are part of the Hampshire and the Isle of Wight ICB and Surrey & Sussex ICB respectively. We also provide an Urgent Treatment Centre at the front door of Frimley Park Hospital whilst also holding some smaller contacts supporting Community Hospitals OOH and Flu response. Finally, SDC has a virtual care arm supporting patients at home.

TalkPlus provide NHS Talking Therapies, supporting people with common mental health problems in Northeast Hampshire and Farnham place. TalkPlus offers a range of treatments to people who are experiencing symptoms of stress, anxiety, low mood, depression, panic, phobias or OCD. TalkPlus has care pathways to provide timely treatment for perinatal and military veteran referrals.

NHUC is a Disability Confident registered organisation and are proud to support the Armed Forces community as a signatory to the Armed Forces Covenant.

Our culture and values

NHUC’s culture and values are centred on putting people first, ensuring that both patients and staff feel valued, safe, and respected. As a not‑for‑profit organisation, it is committed to acting in the best interests of the communities it serves, promoting fairness, inclusion, and a strong sense of belonging across its workforce. Honesty, professionalism, and integrity underpin this culture, with an emphasis on open communication and always doing what is right for patients and colleagues.

In practice, these beliefs are reflected in how NHUC operates day‑to‑day. Staff are expected to work according to core values - being safe, open, effective, and supportive, while collaborating in multidisciplinary teams to deliver high‑quality care. The organisation also invests in staff development, wellbeing, and continuous improvement, encouraging learning and innovation. Together, these working practices create a supportive, inclusive environment where staff can thrive and deliver the best possible outcomes for patients.

Equality, diversity and inclusion policy

North Hampshire Urgent Care (NHUC) demonstrates its approach to fairness and opposing discrimination primarily through its Equality, Diversity & Inclusion (EDI) commitments, workforce policies, and transparency measures. Key aspects of this approach can be summarised as follows:

1. Clear commitment to equality, diversity, and inclusion

2. Fair access to opportunities and career development

3. Transparency and action on pay inequality

4. Inclusive workplace culture and staff wellbeing

5. Continuous improvement and accountability